ClearTrip Complaints & Reviews

Fake message in inbox. Link attached and said to claim airtickets free by clicking on link after clicking clear trip app downloaded and there is no offers. I complaint to customer care they given complaint number and promise to resolve in two days after two days they requested for more two days to resolve. After that there is no response from them. I warned 2 times that i will put consumer case even no response.

Complaint / grievance against clear trip.com for not getting full refund of air tickets when the flight was cancelled by air asia
Case in details: cleartrip.com trip id no. [protected]
Air asia flight ticket booked online through cleartrip.com on 18.08.19
Flight details: air asia flight no. 15-598 ccu-pnq from kolkata to pune of 2nd january 2020 for 4 persons confirmed tickets for rs.23, 478
Payment: through debit card
1. Air asia informed through email on 18.10.19 about cancellation of the flight no.15-598 ccu-pnq of 2nd january 2020 due to operational reasons and approved full refund of the tickets (Copy of air asia email) within 30 days of the claim.
2. I lodged claim of online with clear trip.com on 25th october 2010 giving the pdf copy of the email of air asia for getting a full refund
3. I checked through online that cleartrip.com was showing full refund of the tickets booked against the trip id [protected]
4. Clear trip.com sent an intimation on 27th october for a number of rs.9, 148 only and i replied from my registered android phone to cleartrip about the full refund as per air asia email as i was not having access to email at that point of time. But i got intimation from my bank that a number of rs.9148 credited to my bank account on 2nd november 2019.
(Copy of cleartrip.com refund intimation by email given)
5. My question is how cleartrip.com deducted rs.14, 330 when the flight has been cancelled by air asia due to change of the route for operational reasons and allowed a full refund. Cleartrip.com is an authorised agent of the airlines and must abide by the instructions of airline's recommendations for a refund of money for such type of cancellation. The passengers are at no fault on such cancellation.
6.in view of the above details, i request the controlling authority of the grievance cell under the ministry of civil aviation to intervene and help me to get a full refund of the cancelled tickets.
Chittaranjan musib is the complainant (Tickets booked by him)
Email id: [protected]@gmail.com/ [protected]@yahoo.com

The airline has issued me refund for the following pnrs but cleartrip is a dishonest company and have not given my refunds and they claim that i have not been issued any refund by airlines, but when i connect with the airline they showed me the below details:

Goindigo
Kckb5y - refund amount 663 qar
Nnv2qh - refund amount 579 qar
Cctc4x - refund amount 196 aed

Airindia

Xyoobv air india - 249.32 aed

Why no information was provided to me regarding this trip id bcs of which i have to suffer a loss of 7701 rupees buy again booking ticket... Which were also not mailed to me and therefore i have to purchase from travel agent and now i have 1 ticket of 7 nov 2019, 1 of 10 nov 2019 of leh to delhi of spice jet and 2 return ticket of 3 dec from delhi to leh of go air.. Now how to get refund from cleartrip

Hi, myself manpreet kaur i booked my ticket from delhi to sochi on oct 24 at 7.30 pm. But some error pops up and says cleartrip people will call me in 4 hour. As money is also deducted from my account. After seeing my bank statement i called techprocess to inquire about my money as ticket is not confirmed. So techprocess sent me an email by saying transaction is successful. On 27 of oct i got email from cleartrip with the ticket confirmation and booking i’d[protected] it’s is on the name of mr. Gagan singh. As i booked my ticket on my name manpreet kaur. Even though the passport number is wrong too. They have shared someone’s else personal information with me. I called cleartrip more than 20 times. But they are asking me same stupid question and not able to resolve my issue. As i have to fly on nov 6. Please help me.

Hi, myself manpreet kaur i booked my ticket with cleartrip on oct 24 at 7.30 pm from delhi to sochi. At the time of booking i received error that said i will receive call from cleartrip within 4 hour. I didn’t receive any call even though money has been deducted from my account. From my bank statement i came to know techprocess took money as they are the centre of their payments. I called techprocess in a day techprocess send me an email saying money is successfully received. Then in 2 days i got an email from cleartrip with the booking confirmation but the confirmation they sent me is on someone’s name and passport number. I called cleartrip more than 20 times. Every time i called they ask security questions and says your issue is highlighted but it’s been almost 8 days issue is not resolved yet. I have to fly on nov 6. But they are not doing anything for me. Trip i’d sent on ticket confirmation is[protected].

I have made an online payment (ICICI Account, screenshot attached) with successful transaction ID #[protected] and transaction amount of Rs 21, 937. The cleartrip id generated for this is[protected]. The cleartrip customer care said they have received the amount after checking with their finance team for 3 times and said they have started the refund process and I should receive the monet within 7 days, but now they are saying they haven't received it. I have raised a dispute with ICICI bank too and they are now investigating. I might have spoken to cleartrip for 20 times and they customer care including higher authority are disgusting and full of liars. They don't stick to their commitments nor they are professional. It clearly proves they are finding a way to loot the money and must be listed as FRAUD company in all the social media and relevant web sites. I am still fighting this out and need your support.

Number of travelers: 3 (Adult)
Hyderabad to Goa: 2nd Oct 2019
Goa to Hyderabad: 7th Oct 2019

Thanks
Subrat Nanda
Ph: [protected]

Bought a 'flexifly' option that allows you to reschedule for free (Except airline charges). I had to change my flight. I was asked to pay the full amount at the time of rescheduling, from which the cleartrip charges (2225+300) will be refunded within 7-8 working days since i had bought the flexi fly option.
It has almost been 2 months and i havent received any amount.
Called their customer care 5 times and everytime they say - we will escalate the matter. Actually this option is provided by digit insurance, so they will contact you and will tell you the status.
I havent received any call/ email/ sms. I bought this option from cleartrip but now they are off loading the responsibility on digit insurance. What a scam!!
Trip id[protected]

I booked a ticket for my daughter (Trivandrum to dammam) on october 11th, 2019. The flight was booked for 15th december. On the very same day, i got an email that said that the payment for the booking was unsuccessful. It said that the transaction failed while attempting to process a purchase of the ticket. The email also said that if my account was charged or money had been deducted from my account, it has been automatically reversed and that it may take 5-7 days for the amount to reflect back. But it has been almost 18 days and i haven't received my money back.
Booking id:[protected]
Abraham koshy

I had booked a flight from singapore to delhi dated 14th april 2019 (Trip id[protected] via jet airways. This jet airways flight 9w -19 got cancelled and still we have not recieved any refund of the cancellation.. I have been following up on the refund issue since 6 months, still no update from clear trip. It was huge amount, i need the refund as soon as possible.
Kindly help me with the refund status as i had to incur huge expense in booking one day flight

I would like to bring your kind attention that i had booked three passengers two way ticket through clear trip but unfortunately by mistake i had entered the wrong sector as i was planning to bring my family for visit visa during school holidays to dubai for three months from calicut - kerala (India) but i had entered the wrong destination from dubai to calicut instead of calicut to dubai, i had called same time to the clear trip office to correct the mistake but they informed it could be done within 24 hours. They called me on the next day and informed that changes have not been permitted also the cancellation will be done without any refund also asked us to go oman air office and they can assist us with some changes. We went in oman air office and they replayed us to inform clear trip to sent official mail to oman air ways. We have informed same to clear trip several times but there is no action from their side, i would like to request your assistance to correct me the sector two way ticket from kozhikode to dubai and dubai to kozhikode on same date.

Your prompt responds on this regards would be highly appreciated.

Please see below trip id and passengers details:

Trip id no:[protected]

Travellers:

Mrs najeera jareesh

Miss fathah nourin

Mstr muhammad fizan
My email adress. Shameer. Dillu @uae. G4s.com
Mobile [protected]

Name :shijin kalliyil.
Mob no : xxxxxx111
Email address : [protected]@gmail.com

I had booked a ticket through cleartrip app on 26/10/2019 and not received any ticket as cleartrip claims that the payment failed.
Trip id :[protected] (Payment failed)

Destination details.
From kuwait to kochi (05/12/2019)
And kochi to kuwait (14/12/2019)

I have made the payment through your payment gateway and my bank account has been deducted the amount of 20187 rs

I am providing the bank transaction details for the transaction.

#
Your a/c xxxxx is debited by rs. 20187 on 26oct19. Avbl bal: rs. Xxxxx.
Info: inb/[protected]/techprocess solutions ltd/. Call [protected] for dispute
#

I tried to reach out on the number given but it was unsucessfull.

Please refund the amount as soon as possible.

Please contact me through this ([protected]@gmail.com) email id only as i am abroad you can not reach me on my indian mobile number.

I have booked ticket by cleartrip and cancelled because of visa issues.
When i submitted the refund request they replied that this can not be done because of airline's policy.
I used to call the airline office and they denied any issue and they said just you have to contact the cleartrip for refund.
Also the airline added that the cleartrip can make the refund

I booked a ticket for two passengers myself and my wife from trivandrum to abudhabi withpayment rs 18272 for trip id[protected]. My payment was debited from my bank but it was unsuccessful. Kindly follow my complaint and do the needful as soon as possible. I booked several times with cleartrip but this is for first time i am facing this issue
Thank you

Trip id:[protected], a refund of return tickets which was canceled due to airline insolvency is not yet provided and there is no case id or ticket id provided by the customer care nor the ceo of the company has provided any resolution.

Please note that passengers were able to travel from mumbai to dubai on march 17, 2019 (Sunday). However, as your aware jet airways ltd grounded indian international airline based in mumbai, india on 17 april 2019 and suspended all flight operations. The family was supposed to travel back to mumbai on june 12, 2019, which was not possible because of the insolvency of airline which was booked. The customer had to rebook the flights for his family.

Customer has contacted clear trip customer service team and the response provided by them was too vague and not acceptable. Moreover, it is now oct 2019 which is more than 5 months to get his refund back to him. It is also noticed that customer care has not logged any complaint and not provided any case id or ticket id even after requesting for more than 8 times.

Further to my investigation on insolvency details via jet airways website (https://www.jetairways.com/insolvencyproceedings/), it is clearly mentioned that we need to contact the following:

Scenario 1: tickets booked through a travel agent or online travel aggregator (E. G. Make my trip, yatra.com, etc.)
Response: you are requested to claim your refund from your travel agent or travel aggregator as applicable.

List_of_creditor_v3_dated_sept 6_2019: document of 709 page, which does not include any of the passenger's details from trip id:[protected]

On oct 11, 2019, 6:21 pm (10 days ago), we had written to the ceo for resolution and to date, we never heard back from the company. Instead, the customer had to call the company multiple times and no resolution was provided. I am requesting you to please try to help the customer for their return money to be compensated/refunded (Dubai to mumbai) as the trip was never taken due to the airline's issue.

Its been more than 4 mos and i havent recieve my refund amounting to 297 aeds. I have been communicating the issue with cleartrip but it seems they dont want to give my hard earned money back. I changed the mode of payment due to me leaving the country and they requested a new bank account to refund my money and both sides agreed to the new bank account. I gave them all the necessary information for the refund but every time i do the follow up they would ask me again the same information as if i did not answer it all previously, but still i send them the info again. And until october 3, 2019 they send me an email stating they refund the amount to the agreed bank account so i need to check it with my bank only to find out that there was no any transactions from their side. Again i send them emails and call them to follow up and they replied that they “refund” (If they really did which i doubt) it to the previous bank account which is already close 4 mos back. And again i send them multiple emails but they never replied. I paid 1000 aed on a one way ticket from dubai to manila and will only get back 297 aed but they cant even give back my own money! Please please solve this issue

On 11th Oct. 2019, as given in Cleartrip order id[protected], I bought a Spicejet airline ticket PNR S6MKPY including 5 kg extra check-in baggage allowance (Spicejet charges 1900 INR for this) for a total of 7879 INR.

But the money paid for the extra baggage was not passed on to Spicejet and Spicejet sent me a ticket with no extra baggage allowance and a receipt for 5764 INR. I confrimed with Spicejet customer service that they only received that smaller amount and then paid Spicejet directly for the extra baggage.

That seemed my only option, since Cleartrip has been impossible to contact: their 'helpline' excludes human contact, their web contact form does not work in any of my browsers, they give no email and none of the other phone numbers given for them answer my calls.

Therefore I now want a refund of the difference between the two amounts which is 2115 INR, or at least of the 1900 INR paid directly to Spicejet for the extra baggage.

I feel that Cleartrip should be ashamed of themselves for being so hard to contact, and I wish they could be penalized for the inconvenience caused by their mistake.

Hello Sir/Maam, today on 21st September morning i attempted to book 3 tickets for Chennai to Kolkata flight for 26th September. But, after payment processing the balance deducted from my account successfully but the ticket didn't confirmed and it was showing as timeout. The deducted amount didn't refunded though and any customer support member from the company didn't contact me to solve the issue. I couldn't contact them also. I'm really tensed to it. Kindly take some steps to refund it as soon as possible.

I made a booking on october 19, 2019 from coimbatore to chennai using clear trip. While booking using internet banking via cleartrip as a guest, an amount of rs 4929 has been debited from our icici account (The transaction id is [protected]) but, the ticket is not generated as it showed some error.

Kindly credit the amount to our bank account.
Airline : airindia 9:45 pm from coimbatore to chennai

Name of account holder/ traveler is mr. Sharavanan palaniyandi
Please call
Back on [protected].

Dear,

I had booked ticket from pune to dubai, the changers where including infant paid online. Later i found infant ticket in not added.
Customer care person asked to make a new booking for infant and the money will be refunded for the previous booking.
I haven't received any refund yet.
Kindly refund the ticket amount asap.

Refernce of mail :

Dear traveller,

This is regarding the journey from pune - dubai one-way (Trip id:[protected].

As per the telephonic conversation regarding your travel, we regret to inform you that infant is not added. Kindly add infant directly with the airline and sent us the receipt copy and we'll check the details and reimbursement the amount paid.

Regards,
Divakar das
Cleartrip customer care
www.cleartrip.com