ClearTrip Complaints & Reviews

Bought a 'flexifly' option that allows you to reschedule for free (Except airline charges). I had to change my flight. I was asked to pay the full amount at the time of rescheduling, from which the cleartrip charges (2225+300) will be refunded within 7-8 working days since i had bought the flexi fly option.
It has almost been 2 months and i havent received any amount.
Called their customer care 5 times and everytime they say - we will escalate the matter. Actually this option is provided by digit insurance, so they will contact you and will tell you the status.
I havent received any call/ email/ sms. I bought this option from cleartrip but now they are off loading the responsibility on digit insurance. What a scam!!
Trip id[protected]

I booked a ticket for my daughter (Trivandrum to dammam) on october 11th, 2019. The flight was booked for 15th december. On the very same day, i got an email that said that the payment for the booking was unsuccessful. It said that the transaction failed while attempting to process a purchase of the ticket. The email also said that if my account was charged or money had been deducted from my account, it has been automatically reversed and that it may take 5-7 days for the amount to reflect back. But it has been almost 18 days and i haven't received my money back.
Booking id:[protected]
Abraham koshy

I had booked a flight from singapore to delhi dated 14th april 2019 (Trip id[protected] via jet airways. This jet airways flight 9w -19 got cancelled and still we have not recieved any refund of the cancellation.. I have been following up on the refund issue since 6 months, still no update from clear trip. It was huge amount, i need the refund as soon as possible.
Kindly help me with the refund status as i had to incur huge expense in booking one day flight

I would like to bring your kind attention that i had booked three passengers two way ticket through clear trip but unfortunately by mistake i had entered the wrong sector as i was planning to bring my family for visit visa during school holidays to dubai for three months from calicut - kerala (India) but i had entered the wrong destination from dubai to calicut instead of calicut to dubai, i had called same time to the clear trip office to correct the mistake but they informed it could be done within 24 hours. They called me on the next day and informed that changes have not been permitted also the cancellation will be done without any refund also asked us to go oman air office and they can assist us with some changes. We went in oman air office and they replayed us to inform clear trip to sent official mail to oman air ways. We have informed same to clear trip several times but there is no action from their side, i would like to request your assistance to correct me the sector two way ticket from kozhikode to dubai and dubai to kozhikode on same date.

Your prompt responds on this regards would be highly appreciated.

Please see below trip id and passengers details:

Trip id no:[protected]

Travellers:

Mrs najeera jareesh

Miss fathah nourin

Mstr muhammad fizan
My email adress. Shameer. Dillu @uae. G4s.com
Mobile [protected]

Name :shijin kalliyil.
Mob no : xxxxxx111
Email address : [protected]@gmail.com

I had booked a ticket through cleartrip app on 26/10/2019 and not received any ticket as cleartrip claims that the payment failed.
Trip id :[protected] (Payment failed)

Destination details.
From kuwait to kochi (05/12/2019)
And kochi to kuwait (14/12/2019)

I have made the payment through your payment gateway and my bank account has been deducted the amount of 20187 rs

I am providing the bank transaction details for the transaction.

#
Your a/c xxxxx is debited by rs. 20187 on 26oct19. Avbl bal: rs. Xxxxx.
Info: inb/[protected]/techprocess solutions ltd/. Call [protected] for dispute
#

I tried to reach out on the number given but it was unsucessfull.

Please refund the amount as soon as possible.

Please contact me through this ([protected]@gmail.com) email id only as i am abroad you can not reach me on my indian mobile number.

I have booked ticket by cleartrip and cancelled because of visa issues.
When i submitted the refund request they replied that this can not be done because of airline's policy.
I used to call the airline office and they denied any issue and they said just you have to contact the cleartrip for refund.
Also the airline added that the cleartrip can make the refund

I booked a ticket for two passengers myself and my wife from trivandrum to abudhabi withpayment rs 18272 for trip id[protected]. My payment was debited from my bank but it was unsuccessful. Kindly follow my complaint and do the needful as soon as possible. I booked several times with cleartrip but this is for first time i am facing this issue
Thank you

Trip id:[protected], a refund of return tickets which was canceled due to airline insolvency is not yet provided and there is no case id or ticket id provided by the customer care nor the ceo of the company has provided any resolution.

Please note that passengers were able to travel from mumbai to dubai on march 17, 2019 (Sunday). However, as your aware jet airways ltd grounded indian international airline based in mumbai, india on 17 april 2019 and suspended all flight operations. The family was supposed to travel back to mumbai on june 12, 2019, which was not possible because of the insolvency of airline which was booked. The customer had to rebook the flights for his family.

Customer has contacted clear trip customer service team and the response provided by them was too vague and not acceptable. Moreover, it is now oct 2019 which is more than 5 months to get his refund back to him. It is also noticed that customer care has not logged any complaint and not provided any case id or ticket id even after requesting for more than 8 times.

Further to my investigation on insolvency details via jet airways website (https://www.jetairways.com/insolvencyproceedings/), it is clearly mentioned that we need to contact the following:

Scenario 1: tickets booked through a travel agent or online travel aggregator (E. G. Make my trip, yatra.com, etc.)
Response: you are requested to claim your refund from your travel agent or travel aggregator as applicable.

List_of_creditor_v3_dated_sept 6_2019: document of 709 page, which does not include any of the passenger's details from trip id:[protected]

On oct 11, 2019, 6:21 pm (10 days ago), we had written to the ceo for resolution and to date, we never heard back from the company. Instead, the customer had to call the company multiple times and no resolution was provided. I am requesting you to please try to help the customer for their return money to be compensated/refunded (Dubai to mumbai) as the trip was never taken due to the airline's issue.

Its been more than 4 mos and i havent recieve my refund amounting to 297 aeds. I have been communicating the issue with cleartrip but it seems they dont want to give my hard earned money back. I changed the mode of payment due to me leaving the country and they requested a new bank account to refund my money and both sides agreed to the new bank account. I gave them all the necessary information for the refund but every time i do the follow up they would ask me again the same information as if i did not answer it all previously, but still i send them the info again. And until october 3, 2019 they send me an email stating they refund the amount to the agreed bank account so i need to check it with my bank only to find out that there was no any transactions from their side. Again i send them emails and call them to follow up and they replied that they “refund” (If they really did which i doubt) it to the previous bank account which is already close 4 mos back. And again i send them multiple emails but they never replied. I paid 1000 aed on a one way ticket from dubai to manila and will only get back 297 aed but they cant even give back my own money! Please please solve this issue

On 11th Oct. 2019, as given in Cleartrip order id[protected], I bought a Spicejet airline ticket PNR S6MKPY including 5 kg extra check-in baggage allowance (Spicejet charges 1900 INR for this) for a total of 7879 INR.

But the money paid for the extra baggage was not passed on to Spicejet and Spicejet sent me a ticket with no extra baggage allowance and a receipt for 5764 INR. I confrimed with Spicejet customer service that they only received that smaller amount and then paid Spicejet directly for the extra baggage.

That seemed my only option, since Cleartrip has been impossible to contact: their 'helpline' excludes human contact, their web contact form does not work in any of my browsers, they give no email and none of the other phone numbers given for them answer my calls.

Therefore I now want a refund of the difference between the two amounts which is 2115 INR, or at least of the 1900 INR paid directly to Spicejet for the extra baggage.

I feel that Cleartrip should be ashamed of themselves for being so hard to contact, and I wish they could be penalized for the inconvenience caused by their mistake.

Hello Sir/Maam, today on 21st September morning i attempted to book 3 tickets for Chennai to Kolkata flight for 26th September. But, after payment processing the balance deducted from my account successfully but the ticket didn't confirmed and it was showing as timeout. The deducted amount didn't refunded though and any customer support member from the company didn't contact me to solve the issue. I couldn't contact them also. I'm really tensed to it. Kindly take some steps to refund it as soon as possible.

I made a booking on october 19, 2019 from coimbatore to chennai using clear trip. While booking using internet banking via cleartrip as a guest, an amount of rs 4929 has been debited from our icici account (The transaction id is [protected]) but, the ticket is not generated as it showed some error.

Kindly credit the amount to our bank account.
Airline : airindia 9:45 pm from coimbatore to chennai

Name of account holder/ traveler is mr. Sharavanan palaniyandi
Please call
Back on [protected].

Dear,

I had booked ticket from pune to dubai, the changers where including infant paid online. Later i found infant ticket in not added.
Customer care person asked to make a new booking for infant and the money will be refunded for the previous booking.
I haven't received any refund yet.
Kindly refund the ticket amount asap.

Refernce of mail :

Dear traveller,

This is regarding the journey from pune - dubai one-way (Trip id:[protected].

As per the telephonic conversation regarding your travel, we regret to inform you that infant is not added. Kindly add infant directly with the airline and sent us the receipt copy and we'll check the details and reimbursement the amount paid.

Regards,
Divakar das
Cleartrip customer care
www.cleartrip.com

My email is [protected]@rediffmail.com. My contact number is [protected].
I was wanting to book flight ticket for my family 2 adults and 2 kids for 01.01.2020 from udaipur to chennai for indigo flight at 1530 departure arriving chennai 2100hrs.. But same was reflected as incomplete since session had expired.. But later on after 2 hrs my account has been deducted with amount rs 25692 as an amout towards the fare charges..
Kindly help me with details and call me back or message me...
Trip id[protected] payment got deducted but i didnt get confirmation on booking.
So i am unable to decide whether booking is accepted or cancelled..
Also whether payment is accepted or not
Please help

I m so frustrated with the agent chetan and as he promised a call back and never did so.. I m equally stressed being on hold for hours and unable to resolve the issue i had besides this i get a mail saying call up airlines as they cannot amend the details very inefficient staff.. I did not get a call. All i was asking to amend the name as per adhaar and i got stressed whole day long waiting on long hold

I was booking a ticket on 15/10/2019 at 10.35 pm for five passenger from Delhi to Dubai starting from 01/11/2019 to 08/11/2019.

1. The first message I got from cleartrip was that booking confirmed and will be sending you e-ticket shortly (message received at 10.35 pm on 15/10/2019)
2. The Second msg is “We will email you the ticket Delhi-Dubai return flight within next 5 hours.”(msg received at 10.40 on 15/10/2019)
3. The third message I got from IXIGO stating “Dhanander, sorry! Your New Delhi-Dubai booking is pending. You will be updated with the final status with in two hours.”(msg received at 11.04 on 15/10/2019)

I did not receive any information till 10.15 am on 16/10/2019 in the morning. After I tried to contact with clear trip on customer care ([protected]), I was told that the booking is not confirmed and we are refunding your money. It will take approx. 7 days to get it reflected in my account.

In the meantime I got my ticket booking from makemytrip at 11.05 am.

To my surprise I received a mail from cleartrip at 5.33 pm on 16/10/2019 stating that the ticket is confirmed.

From that time on wards I am trying to contact with clear trip to tell them the problem but nobody is listening. When I contacted Cleatrip the customer care (Ms Rewati) told me to sent the papers of the event and my problem will be resolved with 2 hours. This discussion was happened at about 10.30 hrs on 17/10/2019 and I sent all the papers at [protected]@cleartrip.com at 11.00 hrs. But alas no body has communicated me back any thing. Since then I written four mails but no response. I tried to go to customer care but it state now that my e-mail id is not a valid one.

Sir I am a Sr citizen and retired and I had put my hard earned money for this trip. Clear trip without my mistake is now started telling that the money cannot be refunded.

I request you to kindly look into the matter and do the justice by refunding my fare for the ticket booked from cleartrip. The trip id for this trip is [protected] and PNR is NLGTYU.

With Regards

Dhanander Kumar Jain

Ph: [protected]

I have booked my ticket from Bangalore to Hyderabad two way from cleartrip website and the amount was around 18, 000 and my money was deducted from my account and all I got was a blank white screen after the otp for my card has been entered and I've received no mail or message about the booking
The customer care numbers are not even connecting.i have no clue what to do

A online roundtrip ticket between chennai & coimbatore was booked yesterday (16.10.2019) for nov. 22 (Onward) and 30th november 2019 (Return).
Could not get trip id, no ticket issued and could not view in my profile also.

The sbi (Bank) transaction no: is[protected]igahgbafo5 for rs. 4611.00.

Kindly do the needful help in issuing the ticket or if not refund the amount.

Appreciate your early action.

I cancelled a ticket on the cleartrip website due to personal reasons. I have cancelled the ticket within 5 mins. I should be eligible for a full refund but they have tricked me saying that the airlines have cancelled my ticket.
Please refund my full amount of 7882 as i need to book my next ticket.
Trip id :[protected].
The agents say nothing can be done. When i have cancelled the ticket through cleartrip, i request you to completely refund my amount that has already been paid.

We tried to make a booking on october 14, 2019 for chennai - mumbai return trip using clear trip. While booking process on final payment mode, it seemed to be a failed transaction and tickets didn't get booked.
However an amount of rs 6, 707 has been debited from our account using debit card xx5548 at clear trip private limi on[protected], 12:48:22.
Transaction ref no.888453.

Kindly reverse this failed transaction and credit our bank account