ClearTrip Complaints & Reviews

Sir,

On 22nd aug 2019, i had made 2nos transactions to cleartrip for hotel booking purpose. Both the times the amount was debited from my axis bank savings account but the hotel was neither booked nor i got any response from the cleartrip. I had already lodged a complain at axis bank upi department with complaint id [protected], registered on 26/08/2019.
I was expecting return of the amount within 7 working days, but its already more than that.
My transaction details are as per below:

1) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10375/-, dt 22/08/2019
2) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10500/-, dt 22/08/2019

Nb: no trip id was generated for above transactions.

Regard,

N v ramdas

Trip id[protected]
I booked flight from bangalore to delhi with return and thought of cancelling it for one person. Travel date is 25 october 2019 but still they are deducting full airline amount and returning just rs. Out of rs.10000 which is unreasonable.

Flight details
Date : 26 oct 2019
Indigo 6e 2625
Blr - del

Date : 04 nov 2019
Goair g8 120
Del - blr

Please return/refund the amount debited to purchase air ticket from clear trip.com. Ticket purchase didn’t go through no tickets were issued. Got email saying amount will be refunded and you haven’t refunded the money yet. It’s shocking you still haven’t refunded or reversed the payment as credit to my net banking account. No merchandise were purchased since you said payment failed transaction cancelled and expect a refund

Transaction no:45376735 on 8/24 for rs 58681.00

My email hosahally @gmail.com
Please reply

Vishnu nagaraj

Kind attention : customer service team

This is jaideep choudhuri.

Please note trip id[protected] for reservations done for sector silchar - mumbai on 10th october. Ticket was not processed but amount of rs. 10, 882/- was charged on my credit card

Enclosed please find credit card statement for amount charged on the card but refund not credited till date.

Kindly do the needful and process the refund of rs. 10, 882/- at the earliest.

Awaiting your early response.

Regards,

Jaideep choudhuri
+ +91 [protected]

Refer details below:

Hi jaideep,
The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.

Your transaction failed while attempting to process a purchase of:

Details of your booking

Trip id

[protected]

Booking summary

Silchar → mumbai

10 oct, 1 travellers

Booking amount

Rs. 10, 882

This email has been forwarded to [protected]@cleartrip.com past two weeks so far no response. I want my refund credited immediately.

Jaideep choudhuri
[protected]

I will go to consumer court if my refund is not credited immediately

I have booked return trip from kuwait / kozhikode sector and because of jet airways cancellation, i have not received the refund yet. My trip id :[protected]

I have send several complaints to cleartrip customer care email and they dont respond back. When the first time my trip got cancelled from jetairways they send a mail and told the money will be refunded in 7 - 30 days.

Please some one could provide any email id / phone number other than the customer care

Trip id[protected].
I’m still awaiting for my refund of rs. 1100/-. I was told that refund would be processed within a week. Please help me with refund asap.

Thanks
Shailendra

— — —

We have processed a refund of rs. 1, 100 for your patna - new delhi one-way booking (Trip id[protected]. The refund should appear in your account in 5 to 7 working days depending upon your bank. Here's how we computed the refund:

Description amount (Rs)
Gross amount (+) 10, 744.00
Cashback (–) 0.00
Discount (–) 500.00
Net amount 10, 244.00
Airline charges (–) 8, 144.00
Cleartrip pvt ltd. Charges (–) 1, 000.00
Service tax (–) 0.00
Cleartrip service tax (–) 0.00
Convenience fee (–) 0.00
Other charges (–) 0.00
Total refund amount 1, 100

Hi,
The trip from trichy to bali was cancelled unfortunately due to some technical error in clear trip app. Within 5 mts of receiving cancellation message, i spoke with cleartrip assistant. They mentioned as within 24 hrs i will be notified which will make the user in frustration. Please provide some confirmation pop up window or any otp generation on clicking cancel button in cleartrip app. I really don't want to cancel the trip but which was done some mistake by app or from my side. I want cleartrip to help regarding this and to reactive the ticket asap.

On 07 aug 2019 while i was booking a flight ticket for journey through indigo flight from hyderabad to kannur through clear trip.com, an amount of rs7532 has been deducted from my sbi account but ticket was not generated saying technical error.

However, amount has ben deducted from my account and my online sbi site shows the amount debit transaction reference as - [protected] gagtfau05 transfer to 4599 dated 07 aug 2019.
Clear trip has neither provided any confirmed ticket to me nor amount has t been credited back to my account till date even after lapse of 22 days.
Please get the amount of rs 7532 credited back to my bank account.

Trip id:[protected] travel date 13 apr 2019 and 19 apr 2019.
Pnr rpxudj and xfvqby jet airways flight 701 and 702 cancelled.
Refund not yet processed, please process the refund.

It is been 4 months now, and i am unable to reach them now.
In cleartrip, thetrip id is missing. Not able to reach them.
Nor able to reach jet airways.
35000 is the amount of refund i am yet to get and there is no one to take my call from cleartrip nor jet airways.

Thanks and regards,
Reshma. [protected]@gmail.com
[protected]

I had booked ticket for indigo flight through cleartrip platform on 5th july, 2019. On first attempt i could not book ticket, but money got deducted from my sbi account. On second attempt i could book my ticket.

The two transactions nos. Are-
1) gagndotu6 for rs.28, 328.00
2) gagndsmm8 for rs.28, 628.00

State bank of india has confirmed that the two transactions have been successful to the merchant (I. E. Cleartrip). The communication received from sbi is attached herewith for reference.

In view of above, i would like to request you to kindly refund the money of one of the two transactions that failed to book ticket.

With regards,

Varsha haibru
Mob no.[protected]
[protected]@gmail.com

I complain against cleartrip.com for not releasing my refund for 5 months now after they cancelled my flight. March 02, 2019, i booked a flight thru their website cleatrip.com, at the same time my booking was confirmed with the clear trip id number[protected] dubai to bangkok return, from june 7-18, 2019 for the amount one thousand seven hundred eighty dirhams (Aed 1, 780). April 18, 2019, i received an email from clear trip that my flight was cancelled by the airlines (Jet airways). At the same day, april 18, 2019, cleartrip emailed me again that the refund will be processed in 27 days. I followed up again my refund and i spoke with manager/supervisor and committed that i will have receive my refund on may 23, 2019. May 22, 2019 i confirmed on which time they will transfer my refund and they told me tomorrow morning (May 23, 2019). May 23, 2019 there is no calls and update about my refund from cleartrip. I called them again several times and they told me the refund will be processed within 45 days. June 27, 2019, i followed up again and they told me i will expect to hear a refund on july 8, 2019. I followed up again my refund and they told me i will get an update on august 10, 2019. And until date there is no refund.
I hope you would help me in this matter. Thank you in advance.

I team,
I have booked a flight ticket on 28/08/19 at 1.20pm. But i have not received any trip id and booking confirmation email from clear trip. Payment are done.
As suggested by support team, there are some technical issue on system. They also suggest that i will get the mail today. I have not received anything for the same.
I am requesting to you, please check and confirm that my booking is done or not.
Detail here booked person name.
Pooja dangwal
Ajay dangwal
Murari lal dangwal
Ganeshi dangwal

I booked flight tickets on cleartrip, choosing the flexify option while booking that would allow me to modify my itinerary at a later time with no additional charge.

Now, when i am trying to modify my itinerary, the website is broken and is erroring out when i try to select alternate dates to choose flights on.

Furthermore, there is no way to reach any cleartrip representative to clear this issue whether by phone or by email address.

Customers are left with no other option than to cancel their flight booking as cleartrip has clearly stolen the money and provided no way to get it back, having made false promises.

We had bought 8 tickets for Alliance Air 9I 9624 for 30th july Diu to Mumbai from cleartrip online . The flight was cancelled by airline due to bad weather.
The airline has given certificate for full refund with all pnr endorsed .

Since 4th august we are claiming cleartrip for full refund and send airline papers as demanded multiple times, but still not received refund for single trip.

whenever we called the executive tells that refund was processed for few pnr's and others are under process, the first refund processed by cleartrip was on 17/08/19 for trip id[protected] and given a maximum of 4 to 5 days for the same to reflect in our a/c. But till today not received the same almost 10 days, when called executive, same reply ' that it was processed on 17/08, and on our claim that not yet credited in our a/c, the same 48 hrs further time has taken that our team will call and resolve the issue, we had total 8 tickets with 8 different trip id's with them for the same cancelled flight but not received refund for any tickets till now. The 8 trip id's are as follows with respective PNR's :
[protected] YYCC8,[protected] YYBY3,[protected] YYBC6,[protected] JG9JB,[protected] YYCR5,[protected] JG90Z
[protected] YYCYG,[protected] Y660N

AS PER AIRLINE THEY HAD REFUNDED FULL AMOUNT TO CLEARTRIP FOR ALL MENTIONED PNR'S.

On 17th july 2019, i tried to book a flight ticket for my parents on go air thru clear trip. After keying in the details and payment details (Bank transfer), there was an error message telling the transaction could not go thru and that clear trip will contact within 4 hours time. Since our travel requirement was same day (Within 5 hours), i made alternate arrangements and booked the ticket separately. I received a mail from clear trip alerts that the booking is pending and details saved for me to complete the same. Since i already made alternate arrangements i did not book again. When i tried to reply and inform the mail bounced back as it was a do-not-reply mail box.

However, i was surprised to see bank confirmation that an amount of irs 9200, 00 withdrawn for the same. Later go-air sent a pnr number ze1p7h to the my father's phone (Booking phone) and an invoice to my mail later. I do not receive any itinerary from clear trip on my mail. This is totally unexpected and request you to refund the amount of inr 9200.00 to the bank as soon as possible.

On 20th July I complained in this forum. No reply till now

Thanks,

Trip id :[protected]Hyderabad to cochin)
Cleartrip owes me a refund of inr 20, 000+ due to flight cancellation and overpayment at the time of booking my airline tickets. I have been following up with their customer support for the last 3 weeks called them close to 6 times. So far no refund has been made to my credit card account and i do not get a clear answer from the customer support.

I cancelled my ticket after getting a confirmation from cleartrip sayin that I will get full refund for my ticket. Over multiple calls and emails this has been confirmed . Now they have stopped responding to my Emails and calls and is saying that I that it is zero refund .
I have made international calls to the customer care and been put on hold multiple times yet no progress on this .

I have tried to book flight ticket on 11Aug 2019 from Banglore to Manama on 24 Aug, but the booking got failed and my money got deducted from the bank, when I contacted the customer care they told it will be refunded back within 3 to 4 working days and it has been 11days since this happened and now I can't contact the customer service as I Don have the order id because its not showing it

Hi,

I had purchased a return ticket on 10apr19 to baku through cleartrip which was cancelled by the azberbaijan airlines. The cleartrip id[protected]. Two of my other friends booked the flight at the same time for same date as we were traveling together, where they have got the refund a month back for my refund hasn’t been processed. I have called cleartrip so many times and they don’t have any answer to the delay of 5+ months on processing the refund.

Need your help in getting this processed without any further delay.

Dear team,
I have purchased a ticket on cleartrip on march/2019 and canceld it as per rules and regulations, and up to date no refund issued to me as they keep on saying that no refund is issued from the airlines (Etihad) i have contacted the airlines and confirmed that cleartrip got the full refund. (All supporting documents are available upon request)

Need your advice sir,