ClearTrip Complaints & Reviews

Hello Sir/Maam, today on 21st September morning i attempted to book 3 tickets for Chennai to Kolkata flight for 26th September. But, after payment processing the balance deducted from my account successfully but the ticket didn't confirmed and it was showing as timeout. The deducted amount didn't refunded though and any customer support member from the company didn't contact me to solve the issue. I couldn't contact them also. I'm really tensed to it. Kindly take some steps to refund it as soon as possible.

I made a booking on october 19, 2019 from coimbatore to chennai using clear trip. While booking using internet banking via cleartrip as a guest, an amount of rs 4929 has been debited from our icici account (The transaction id is [protected]) but, the ticket is not generated as it showed some error.

Kindly credit the amount to our bank account.
Airline : airindia 9:45 pm from coimbatore to chennai

Name of account holder/ traveler is mr. Sharavanan palaniyandi
Please call
Back on [protected].

Dear,

I had booked ticket from pune to dubai, the changers where including infant paid online. Later i found infant ticket in not added.
Customer care person asked to make a new booking for infant and the money will be refunded for the previous booking.
I haven't received any refund yet.
Kindly refund the ticket amount asap.

Refernce of mail :

Dear traveller,

This is regarding the journey from pune - dubai one-way (Trip id:[protected].

As per the telephonic conversation regarding your travel, we regret to inform you that infant is not added. Kindly add infant directly with the airline and sent us the receipt copy and we'll check the details and reimbursement the amount paid.

Regards,
Divakar das
Cleartrip customer care
www.cleartrip.com

My email is [protected]@rediffmail.com. My contact number is [protected].
I was wanting to book flight ticket for my family 2 adults and 2 kids for 01.01.2020 from udaipur to chennai for indigo flight at 1530 departure arriving chennai 2100hrs.. But same was reflected as incomplete since session had expired.. But later on after 2 hrs my account has been deducted with amount rs 25692 as an amout towards the fare charges..
Kindly help me with details and call me back or message me...
Trip id[protected] payment got deducted but i didnt get confirmation on booking.
So i am unable to decide whether booking is accepted or cancelled..
Also whether payment is accepted or not
Please help

I m so frustrated with the agent chetan and as he promised a call back and never did so.. I m equally stressed being on hold for hours and unable to resolve the issue i had besides this i get a mail saying call up airlines as they cannot amend the details very inefficient staff.. I did not get a call. All i was asking to amend the name as per adhaar and i got stressed whole day long waiting on long hold

I was booking a ticket on 15/10/2019 at 10.35 pm for five passenger from Delhi to Dubai starting from 01/11/2019 to 08/11/2019.

1. The first message I got from cleartrip was that booking confirmed and will be sending you e-ticket shortly (message received at 10.35 pm on 15/10/2019)
2. The Second msg is “We will email you the ticket Delhi-Dubai return flight within next 5 hours.”(msg received at 10.40 on 15/10/2019)
3. The third message I got from IXIGO stating “Dhanander, sorry! Your New Delhi-Dubai booking is pending. You will be updated with the final status with in two hours.”(msg received at 11.04 on 15/10/2019)

I did not receive any information till 10.15 am on 16/10/2019 in the morning. After I tried to contact with clear trip on customer care ([protected]), I was told that the booking is not confirmed and we are refunding your money. It will take approx. 7 days to get it reflected in my account.

In the meantime I got my ticket booking from makemytrip at 11.05 am.

To my surprise I received a mail from cleartrip at 5.33 pm on 16/10/2019 stating that the ticket is confirmed.

From that time on wards I am trying to contact with clear trip to tell them the problem but nobody is listening. When I contacted Cleatrip the customer care (Ms Rewati) told me to sent the papers of the event and my problem will be resolved with 2 hours. This discussion was happened at about 10.30 hrs on 17/10/2019 and I sent all the papers at [protected]@cleartrip.com at 11.00 hrs. But alas no body has communicated me back any thing. Since then I written four mails but no response. I tried to go to customer care but it state now that my e-mail id is not a valid one.

Sir I am a Sr citizen and retired and I had put my hard earned money for this trip. Clear trip without my mistake is now started telling that the money cannot be refunded.

I request you to kindly look into the matter and do the justice by refunding my fare for the ticket booked from cleartrip. The trip id for this trip is [protected] and PNR is NLGTYU.

With Regards

Dhanander Kumar Jain

Ph: [protected]

I have booked my ticket from Bangalore to Hyderabad two way from cleartrip website and the amount was around 18, 000 and my money was deducted from my account and all I got was a blank white screen after the otp for my card has been entered and I've received no mail or message about the booking
The customer care numbers are not even connecting.i have no clue what to do

A online roundtrip ticket between chennai & coimbatore was booked yesterday (16.10.2019) for nov. 22 (Onward) and 30th november 2019 (Return).
Could not get trip id, no ticket issued and could not view in my profile also.

The sbi (Bank) transaction no: is[protected]igahgbafo5 for rs. 4611.00.

Kindly do the needful help in issuing the ticket or if not refund the amount.

Appreciate your early action.

I cancelled a ticket on the cleartrip website due to personal reasons. I have cancelled the ticket within 5 mins. I should be eligible for a full refund but they have tricked me saying that the airlines have cancelled my ticket.
Please refund my full amount of 7882 as i need to book my next ticket.
Trip id :[protected].
The agents say nothing can be done. When i have cancelled the ticket through cleartrip, i request you to completely refund my amount that has already been paid.

We tried to make a booking on october 14, 2019 for chennai - mumbai return trip using clear trip. While booking process on final payment mode, it seemed to be a failed transaction and tickets didn't get booked.
However an amount of rs 6, 707 has been debited from our account using debit card xx5548 at clear trip private limi on[protected], 12:48:22.
Transaction ref no.888453.

Kindly reverse this failed transaction and credit our bank account

My flight tickets from clear trip was cancelled and they didn't notified me until i call them to check the flight time on the same day, they told me to purchase a new tickets and will refund the amount within 7 days, now its 30 days and didn't received the refund amount for rs.54, 000. Now when i tried to call they and they are saying it will take 45 days from now. I believe this kind of company they should me shut down.

Ticket amount debited from bank but not booked.

Booked ticket for 1 adult (S) 2 children
From: bom 08:40, wed, 30 oct 2019
To: 10:55 del, wed, 30 oct 2019

Message from hdfc bank : thank you for using hdfc bank netbanking for payment of rs.9, 656.00 from a/c xxxx to techcleartrip

Please refund as i need to re book ticket.
Contact - [protected]@gmail.com

Amount deducted but ticket not confirmed
I tried booked a flight from cleartrip delhi to banglore dated[protected] but booking not confirmed note even recieved a message but the amount had been deducted of rs 12264 from my account..
my name is - Ashok kumar
my number-[protected]
email [protected]@gmail.com
Payment done through online web site www.cleartrip.com

Dear sir,

We booked ticket from chennai to hyderabad on 25.9.19. We didn't receive tax invoice from air asia 517 from chennai (Maa) to hyderabad (Hyd). We received tax invoice from spice jet from hyderabad to chennai.

We tried directly air asia website for tax invoice but we can't able to get. So, please do the needful.

Pnr: qrht8v
Cleartrip ereceipt no. P/mh/2050998
Trip id:[protected]

Hello this is sonu ([protected]@gmail.com), i was booking my flights through cleartrip application and i made the complete payment using otp and the money got debited from my account (35, 142₹)
And after sometime some sales lady called me saying mam the transaction has failed and the money hasn’t reached to us!! So i called the bank and they told me, that money has been transferred to the opposite party account.
I don’t have any trip id or anything to contact these people, they r freely betraying many customers out there!! How should we even connect them!!

After reading frauds n complaints all over the sites i got to know that many people are facing this issue.

Cleartrip doesnt refund single rupee of anybody they just use ur valuable money and make you fool
Please help please help!! In receiving back my refund, its hard earned money which i lose in just seconds!!

I am gonna make cleartrip frauds viral on social media!!

I used the clear trip app on13 oct 2019 to book a flight ticket from tvm to dubai and made the payment through google pay. The money was deducted from my account and still the booking has failed. Now i don't even have a way to contact clear trip as i do not have a trip i'd. I would like clear trip officials to look into this matter seriously as i have understood that this is not an isolated issue. Many others who used clear trip are also facing the same

On 11.10.2019 i booked a ticket on cleartrip app in my iphone (Bhopal to mumbai) and paid by my net banking (Icici).
I can provide payment reference details to cleartrip rep.

But did not get any ticket confirmation detail or trip id. Please advise how to resolve this issue.

I am afraid o[censored]sing cleartrip app. This app can not b trusted. Cleartrip to either refund the money or confirm the ticket.
Please reply on [protected]@rediffmail.com

Trip id[protected]
Date of booking - 10/10/2019
Place for accomodation - gwalior

I have been booking through cleartrip from last 3 years. This time i reserved a room in hotel in railway station premise for accomodation of single person for 1 night from 10/10/19 to 11/10/19 & paid app. 2900/- thru my debit card. At time of check in my customer was kept on waiting for 30 minuted & than denied accomodation by hotel. Hwn i contacted customer care mr. Harshit & mrs. Mitali behaved extreme rude instead of getting me a proper solution. Hotel & cleartrip offered to shift my booking to a very lower class hotel which was far from the location too. When i tried to ask for the reason of failuree & expressed my probblems they strated talkinng in unsupportive tone wen i tried to ask in strict tone mr. Harshit hung up on me. Seriously this is the way a support team behaves? This is the least we can expect from a representative. I am extremely annoyed & going to sue the company for keeping me in mid of nowhere & employees behaviing rude, my legal team is taking all the required action. I will never ever book through cleartrip again.

Hello there...
We had a flight from indore to gwalior on 5th july 2019 by airindia, due to bad weather the flight was cancelled by the air india. My trip i. D is[protected].
Since the flight was cancelled by the airline only so i am eligible for full refund. I have emailed that air india's cancellation stamp one paper to cleartrip.com. Last from 3 months they are making me fool by giving me diffrent type of matters. And when finally i got stuck on that i want to talk to the senior executive then mr. Kshitij (Supervisor) mr. Kumar (Supervisor) and mr. Imran (Supervisor) they kept on saying that we have initiated the refund and they gave me one reference no. By saying that you can talk to your bank since we have given you amount. Bank said this reference is no. Is nothing. They all cleartrip people took more then 3 months to refund my own money. They pissed me off like a hell. Well trained liars they have. I kept kept on calling and disturbing them, only then they refund. They say we take 40-45 working days to refund the amount but they did not refund in 40-45 days. Ultimately i had to screamed on mr. Imran. Such a rude man he is. He was continue speaking without listening to me. Unnecessarily mr. Imran was showing me attitude. My anger was genuine but mr. Imran was showing me unnecessarily attitude. Plz work in genuine way. And who ever id reading this.. Plz do not book your tickits or any any reservation by clertrip. They are cheatres.. Bludy cheatres. They never give any followup, they will not refund your money untill you do not ask for that. I am very disappointed with cleartrip team. They took more then 90 days to refund my money. So irresponsible they are.

Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult, 1 child, 1 infant
Total trip amount: aed 3110.0
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 765.00
—
Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult
Total trip amount: aed 1605
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 470
—
Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult, 2 child
Total trip amount: aed 3730.0
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 674

Note that the refund amount for trip id :[protected] is incorrect.
It can be seen when comparing the refund amount for all three trip ids where the return journeys are on the same date.

A complaint was registered with clear trip reference number 09792617.
No feedback received after several calls.