ClearTrip Complaints & Reviews

I had booked a flight from bangalore to kochi today. But as the kochi airport got shut down due to the rains i cancelled my flight yesterday also because it said i would get full refund amount. Today i saw my total refund will be only rs 197.

Aysha salim

Trip id:[protected]

Bangalore - kochi
Air asia, i5-1124
Pnr: gt8t7j
Sun, 11 aug 2019
12:20 - 13:10

Hi,

When i booked my ticket i had purchased additional baggage for 5 kg, which is on 27/07/2019 under pnr - gwh9pr
For 31st july 2019 travel from chennai to bengaluru, flight no. 6e6011.

Clear trip - e-ticket copy shows clear message about add on baggage for 5 kgs with the payment detail..
Where as airline denied my add on check-in baggage and ask for payment for excess baggage over 15kg..
In-spite of explaining and showing the clear-trip receipt for the add on checking baggage charges, airline collected the payment, informed that you have not settled the airline for the additional baggage and asked me to make a claim from your company.. Since i made payment to your company..

Treat this matter seriously and refund my additional checking baggage charges for 5 kg..

Booked online ticket for sunday 04-aug-19 for 4 adults + 1 child rs2703
To visit mgm dizzee world but i have not received any communication on my email and denied entry by the mgm authorities.

Rs.2703 has been credited to cleartrip tech_cl payments vide
Ref/cheque no. [protected]gagsphra4 on 03-aug-19.
Please refund the amount.
S. Seshachalapathy
[protected]@gmail.com
[protected]

On 05.08.2019, i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank saying your a/c xxxxx is debited with rs. 12270.00 on 05.08.2019 05:42:22 at pur/cleartrip privatelimi/mumbai.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter.

I had booked a flight ticket with cleartrip on 09.04.2019 and it was jet airways ticket but due to the closure of jet airways my ticket was cancelled and the customer service executive said that the refund would be processed by july 8th and i haven't received the refund yet. Its going to be almost 4 months.
Kindly help to get the refund at the earliest.
My trip id:[protected] & i have attached the ticket below.

Dear sir/madam,

I booked a flight through cleartrip. But the ticket was cancelled on 19th april. And the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.

Regards,
Lilly mariya

I had booked an airline ticket from del to fra on 09 april and then subsequently cancelled it. They debited rs. 24021 from my account for the ticket, after countless reminders to the airlines - ukraine international airlines i got a refund of only rs. 1500. The airline has clearly sent the following message to me:
According to the rules, the fare amount of your ticket[protected] agarwal/ashish is refundable with charge 150 eur. Also unused airport taxes can be refunded.

So cleartrip has clearly cheated me and i plan to file an fir against the company and also file a complaint with dgca.

I've cancelled my air ticket (Trip id :[protected] from kuwait to chennai and back, nearly 2 months ago. They've asked for some bank details for online transfer, which i've mailed it to them later.in their last mail communication dated june 25, they've promised me the refund amount will be credited to my bank account within 5-7 working days. Since then more than 30 working days have passed by. But there was no information from them.

All their official contact point is simply not answering my concern or not reachable now.

Dear sir/madam,
I booked a flight on 5-3-2019 through cleartrip. Trip id was[protected]. Unfortunately the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.
Regards,
Sadhan chakma

Hello sir/madam,
I booked a flight on 5-3-2019. Trip id[protected]. Unfortunately the cleartrip has sent me an email that my flight is cancel by airlines.in that case they had mentiond my full refund will process within 45 days. I waited since the time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no update. I understand the amount is process already by airlines but what is the problem not to send money? Hope i will get better solution from you sir.
Regards,
Sadhan chakma

My trip id [protected]
Name : rohini chari

I had booked tickets through cleartrip from chennai new delhi
And return newdelhi - chennai on 29.06.2019. The total amount was

The pnr for chennai new delhi booking in air india 93, was jwgcz
The pnr for new delhi chennai booking in air india 540 was zce06.
However owing to unavaidable circumstances i had to cancel my ticket on the same day of booking owing to official reasons.

An automated message stated that
Hi rohini,

We have processed a refund of rs. 19, 585 for your chennai - new delhi return booking (Trip id [protected]). The refund should appear in your
Account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 37, 997.00
Cashback (–) rs. 0.00
Discount (–) rs. 0.00
Net amount rs. 37, 997.00
Airline charges (–) rs. 17, 672.25
Cleartrip charges (–) rs. 300.00
Service tax (–) rs. 0.00
Cleartrip service tax (–) rs. 0.00
Convenience fee (–) rs. 440.00
Total refund amount rs. 19, 585 after cancellation charges.

However i have not received the amount in my bank account till date. The arn number as told by your customer executive is 75503729183030966812988.

Thjis is a warning from myself. If you fail to credit the amount within next 48 hrs, i would take the issue to consumer court and publish the fraudulent information given by you in all leading news papers. I want the payment along with ineterst.
Further i would like to inform you that i will be filing a defamation case against cleartrip on failure of payment within next 48 hrs. This is the last warning i am giving you.

The company they themselves cancelled by flight due to jet airways issue.
It was cancelled in the month of april.
Since april they have been saying 48 hours, 7 days, 15 days and 30 days and today is 01.08.2019.
Called jet airways too they had said that the money has already been refunded to cleartrip. Since i booked from second or third party jet airways had refunded the money to cleartrip's account.
Even jet had screen shot and sent the details too.
All of my friends who had book ticket from other applications have got their refunds but i still haven't got.
Last july 8th they had said they would send a final confirmation but they didn't and now 10th of august they will send a confirmation once i get confirmation then only i can get money is what they have said but they cannot confirm.
Since jet has been shut down so clear trip can't promise us for our refunds.
2260 aed is my actual amount to be refunded.

Dear team,

I had booked tickets from jet airways as per following detail

Onward journey

Flight date. 11th april 2019
Ticket no.[protected]
Reference no. (Clear trip[protected]
Pnr - szwiay
Passenger - vinayak patil
Flight detail - 9w 778 delhi to indore

A same days before the journey when i called jet airways to find out about the status of the flights i was told that the flights have been cancelled. No prior information was shared by the airlines. I got to know about the status only when i called their call centre. Because of this fact i had to shell out an exorbitant amount to re-book on a different flight.

I demand two things.

1. Cleartrip should refund the tickets amount asap
2. Cleartrip should compensate me for the expensive replacement tickets and for the mental harassment, agony and torture.

Note:
The cleartrip has nullified my trip i'd details from their service. So i cannot access again and also they are responding mee.
Email are not responded and call are not connected.
Please have a look,!

Dear sir,

I have sent several request to clear trip to refund of my cancelled air india express air ticket payment vide cancelled trip id[protected] & pnr number ybvwih.

Air india express already refunded my amount to clear trip uae accounts, but it is unfortunate to say that clear trip still not credited the same to my account and no response till date, in spite of my repeated reminders.

Please resolve the issue at the earliest.
Regards,
Kandasamy. P

Regards,

Kandasamy. P
[protected]

Dear sir,

Good morning, please help me on below issue from cleartrip i am really frusted from their service.

Trip id:[protected]
Travel from dubai to chennai to dubai (Emirates airline thru cleartrip)

Onward: 13th may 2019
Return: 28th may 2019 (Amendment date against 17th jun 2019)

My actual travel plan to india is on may month that is 13th may 2019 to 20th may 2019.
But my amendment date of ticket is booked wrongly by the cleartrip employee as 28th may 2019. So i cancelling the ticket on 23rd april 2019 on cleartrip site and it shows to wait for 5 to 7 days. After week called a customer care for my refund and they asked me to wait for 45day den after 5 to 7 working we will refund your amount.

I have called them after ~50days and they told that they are waiting for clearance from airlines to refund and asked me to wait next for 48 hours for our response.

Above sentence is repeatedly they are saying of every week i am following up from ~50 days of wait. Today[protected] also called them they told me the same reason. I am really frustrated against this issue they wont call back or any mail i didnt received from them.

Alomost 3 months is over i purchased my ticket throught credit card and i paying interest for last two month for those credits. My question is i have purchased my air ticket through cleartrip they have to refund and why i have to wait for airlines reply. They are customer of emirates airlines they have to wait for their refund application. They committed me to pay next 45 day from the cancellation but they blame on airline on my refund.

I dont know how about emirates airlines but i can say they are very good in service with customers. I am also reached them to ask above issue, they said that it can be replied by cleartrip they have to refund not by us.

Please solve me on above issue, i request to make full refund of my air ticket without any deduction. Please please please... I am really frustated...

Regards,
Anandbabu r
+[protected], +91 [protected]
[protected]@yahoo.co.in

I have been calling cleartrip customer service for so many times to change my flights and after being put on hold for a very long time, the csr will always say that there is a problem with their server and they will call back but nobody every did!! How many times do i need to make an international call to change my flight bookings and i am running out of time! Someone please call me back and resolve this issue as soon as possible. Cleartrip id is[protected]

You can call me back at: +1 [protected] / +1 [protected]

Thank you.

I have booked my return air ticket (Jazeera airways) from doha to hyderabad on 22nd july 2019, the travel dates are 6th august to 27th august 2019.
The fare i was charged was 2804/- qar.
Airways name: jazeera airways
Trip id:[protected]

My concern is as follows:- we understand that the flight ticket prices as fluctuating, but the overnight difference of 550/- qar is not acceptable.
On 23rd july when i checked the ticket price for same journey with similar dates it was showing 2261/- qar, which is not acceptable
I understand the drop of 50/- qar to 200/- qar in the ticket prices as its common but 550/- qar is something i really would like to highlight.

Today's (28th july 2019) ticket price for same journey is 2374/- qar.

I have already logged this complaint, but unfortunately didn't get any response, i was been told that will receive a response within 48 hours.

I would request you to look into this matter and would appreciate if customer representative responds back to me.

I would appreciate and request for a refund of the amount i am overcharged for this journey.

Thanking you in anticipation!

Warm regards,
Habeeb shah
+[protected]

I had booked an air arabia flight through cleartrip and had bought the allowance deal which cost me a bit extra for baggage allowance and meal on flight. But when i went to the airport we find that there is no baggage allowance and no meal. The issue lied with the cleartrip company so we called them up and they told us to buy extra baggage allowance and they will refund us later. The amount was 3300aed and after repeated follow ups they still haven't refunded the amount even after 2 weeks. Whenever we call the call center they always say the same thing "the finance department just approved your request and you will receive the refund by tonight or tomorrow morning"
We still haven't received the refund!!!

I have booked flight 2 tickets from pun - blr in goair 242 flight [ 1850 hrs ] through cleartrip on 10.7.19 and on 23rd jul i got information from airlines that the said flight been cancelled and contact cleartrip for alternate arrangement. Immediately i have contacted [ 23rd jul ] cleartrip and requested them to re-book on air asia flight which is at 1920hrs and the pricing was same of goair. They have agreed to do so and wait till next day morning 9am to revert back. As i haven't received any feed back, till 11am on 24th jul i have re-checked with them but their reply was to wait till after noon and they have assured me to arrange the alternate booking, @account of goair as they have cancelled the flight. I have waited till 6pm and since there was no feedback, again called them back but again they have asked me to wait till 8.45pm and assured me that they will do the needful for the re-booking. As usual i haven't received any feedback till 10am, on 25th jul i have called them again. Now the reply was totally different. They said they can only cancel the old booking and refund the full amount, in 21 working days. Re-booking need to be done by individual at the rate available now. When i checked it was found the rates were more than double of the rate, of 23rd afternoon when i registered my complaint. If they could have asked me to do the re-booking by self, on 23rd or on 24th jul itself then i could have saved the additional money that i had to cough up and saved from the mental agony, i had to undergo. I feel m/s cleartrip should compensate suitably, for the financial losses and the mental agony i have undergone.

Dear all,
Good evening!!

I’m writing on refund of my flight cancellation which happened on March 2019 it’s been more than 5 months now and whenever I call on behalf the ladies and gentleman over the call Centre support they come up with different dates as I am in a court and importantly no one is supporting even I asked if clear trip is not paying me back tell me because I don’t have time to call again and again to get alternate dates but still the same. If this company is loyal to their customers I hope my message will be responded either I’m getting the money on which date or I’m not be refunded be genuine and being good businessman kindly reply.

My trip I.d[protected]

Thanks
Nirab
[protected]