ClearTrip Complaints & Reviews

My name is rina noya
My trip id is[protected]
Purchased one way train ticket from bsb to ndls for 2 persons on 9th august 2019

I checked credit card balance and i found that double amount of money was deducted from it. The first one was 3247 rupees which is the correct price to my booking.
The other was charged 3227 rupees which i have no idea what that was charged for.
I am not willing to cancel my booking, so could you please fix that and give me a refund on the other payment?
Or i can even contact my credit card company if needed, and that the payment haven’t made yet.
Please contact me at [protected]@yahoo.com

Air ticket was booked from cleartrip via trip id[protected] from ahmedabad to pune for travel dated 12th august with goair as the flight provider. The amount of inr 7214 was debited right away from the account and booking confirmation received. However, on the date of journey (12 august) when i checked the flight status it was revealed by support staff that the ticket was not confirmed due to some internal technical glitch. The staff provided no support in getting this ticket confirmed and instead asked me to book afresh. I haven't received the refund for the original ticket and had to book new ticket as the travel was urgent. I was required to pay four thousand additionally for the same flight ticket. Please help in getting the refund and additional sum incurred.

Nisha chandak

13th August 2019

To,
Manager Customer Care Complaint
Cleartrip Pvt. Ltd.
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India – 400011

SUB: Clear Trip Id:[protected]
Dear Sir,
With reference to the above Trip ID I have booked the tickets under Flexifly. On 1st of August I called Customer Care and asked for amendment in my travel dates and time. The lady who has talking with me was not able to understand Flexifly scheme, any how I made her understand then she did the amendment in only one sector by talking full amount from me, with the assurance that I will get my REFUND in a weeks time till now there is no news!
Since then continuously I am calling customer care for the amendment in my 2nd sector but for hours I am being put on HOLD then my call is being DISCONNECTED or I am being told we will call you in 2 hours time but no body calls. Today I again started calling since morning and I was pleading today is the travel date may ticket will be wasted but no body has any concerns on that I was just waiting talking to one person then another person, holding for long time then again they are disconnecting, again and again I am calling but the answer is wait, some time they say talk to the airlines. I even spoke to airlines but replied: “THEY HAVE NO CONCERN WITH FLEXI FLY” I again called and again after holding for long time the answer was we will call you in an hour. After around 4.30 PM today the last lady said yes I spoke to the seniors I will do the required amendment and then she asked me travel time and date, one I provided her she told “Sir Time is over, we cannot do anything because it has a time limitation”.
When I asked for the refund of my ticket of one sector which has been done, the reply from customer care was you contact Insurance Company directly and get.

THIS IS BIG SCAM OF CHEATING CUSTOMER BY OFFERING FLEXIFLY LIKE SCHEMES.
On top of that I have been tortured, harassment, humiliated, cheated.
You have cheated my money, either resolve this issue by refunding entire money, cost of time which I have wasted talking with your team and all my legal expenses within 15 days from receipt of this letter.
Regards,
Harish Bagla
6, Ashoka Road, Alipore, Kolkata-27
email: [protected]@gmail.com

My trip id[protected] i have booked my ticket on 13th of july for travel date on 13th of august under flexifly. On 1st august i
I called customer care asked amendment in the travelling dates of both the sectors from 13th august to 28th august. The lady who was handling me did changes in one sector and told me another sector will be done after 4 hours. Since then i am calling continuously and no one is answering anything they are transferring call here and there, sometimes to amendment then again put me on hold for hours then it is being disconnected. Is cleartrip cheating their customers by offering flexifly. My llight of one sector which is not amended is at 6.10 pm today. What should i do...
The is really a big scam.
My refund of cancelled is also not received.

I ha e booked flight for 12th augest but the date was automatically changed in the booking page for which I had a loss of 1800 rs I want my amount back .
I am a frequent flyer this not fare because of your site I am facing this loss.

I am ready to bare the loss but not this amount I would like from team cleartrip to minimize my loss.
Regards
Tejeswar
[protected]

Hi, my name is jayan kumar ramdin and i, m a resident of mauritius. I have a cleartrip account through which i booked train tickets (Ac chair car) for 3 adults and 1 child for a trip on 21st november 2019 on train number 22987 aii agra fort superfast from jaipur to agra fort on 8th august 2019. A sum of inrs 1791 was deducted from visa credit card [protected] bearing name of leena devi ramdin (My wife). Unfortunately after paying i had problems to access the irctci website and could not finalise the purchase. I wish for a cancellation of the booking and obtain a refund on the above mentioned card asap. My mail add is [protected]@gmail.com. Thanking you for your consideration.

I booked a ticket on 2nd august 2019 rs 105, 554.in the name of baljinder singh and sakshi and on same call immediately i cancelled the booking. On same call customer care ask me that your full payment refunded in 2-3 days. But till today no payment received sorry for english iam calling daily to customer care but they didn't give me any proper answer also i mail my bank statement to clear trip ([protected]@cleartrip.com). But nothing happened. Please help me my email. [protected]@gmail.com trip id.[protected]

I had booked a flight from bangalore to kochi today. But as the kochi airport got shut down due to the rains i cancelled my flight yesterday also because it said i would get full refund amount. Today i saw my total refund will be only rs 197.

Aysha salim

Trip id:[protected]

Bangalore - kochi
Air asia, i5-1124
Pnr: gt8t7j
Sun, 11 aug 2019
12:20 - 13:10

Hi,

When i booked my ticket i had purchased additional baggage for 5 kg, which is on 27/07/2019 under pnr - gwh9pr
For 31st july 2019 travel from chennai to bengaluru, flight no. 6e6011.

Clear trip - e-ticket copy shows clear message about add on baggage for 5 kgs with the payment detail..
Where as airline denied my add on check-in baggage and ask for payment for excess baggage over 15kg..
In-spite of explaining and showing the clear-trip receipt for the add on checking baggage charges, airline collected the payment, informed that you have not settled the airline for the additional baggage and asked me to make a claim from your company.. Since i made payment to your company..

Treat this matter seriously and refund my additional checking baggage charges for 5 kg..

Booked online ticket for sunday 04-aug-19 for 4 adults + 1 child rs2703
To visit mgm dizzee world but i have not received any communication on my email and denied entry by the mgm authorities.

Rs.2703 has been credited to cleartrip tech_cl payments vide
Ref/cheque no. [protected]gagsphra4 on 03-aug-19.
Please refund the amount.
S. Seshachalapathy
[protected]@gmail.com
[protected]

On 05.08.2019, i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank saying your a/c xxxxx is debited with rs. 12270.00 on 05.08.2019 05:42:22 at pur/cleartrip privatelimi/mumbai.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter.

I had booked a flight ticket with cleartrip on 09.04.2019 and it was jet airways ticket but due to the closure of jet airways my ticket was cancelled and the customer service executive said that the refund would be processed by july 8th and i haven't received the refund yet. Its going to be almost 4 months.
Kindly help to get the refund at the earliest.
My trip id:[protected] & i have attached the ticket below.

Dear sir/madam,

I booked a flight through cleartrip. But the ticket was cancelled on 19th april. And the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.

Regards,
Lilly mariya

I had booked an airline ticket from del to fra on 09 april and then subsequently cancelled it. They debited rs. 24021 from my account for the ticket, after countless reminders to the airlines - ukraine international airlines i got a refund of only rs. 1500. The airline has clearly sent the following message to me:
According to the rules, the fare amount of your ticket[protected] agarwal/ashish is refundable with charge 150 eur. Also unused airport taxes can be refunded.

So cleartrip has clearly cheated me and i plan to file an fir against the company and also file a complaint with dgca.

I've cancelled my air ticket (Trip id :[protected] from kuwait to chennai and back, nearly 2 months ago. They've asked for some bank details for online transfer, which i've mailed it to them later.in their last mail communication dated june 25, they've promised me the refund amount will be credited to my bank account within 5-7 working days. Since then more than 30 working days have passed by. But there was no information from them.

All their official contact point is simply not answering my concern or not reachable now.

Dear sir/madam,
I booked a flight on 5-3-2019 through cleartrip. Trip id was[protected]. Unfortunately the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.
Regards,
Sadhan chakma

Hello sir/madam,
I booked a flight on 5-3-2019. Trip id[protected]. Unfortunately the cleartrip has sent me an email that my flight is cancel by airlines.in that case they had mentiond my full refund will process within 45 days. I waited since the time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no update. I understand the amount is process already by airlines but what is the problem not to send money? Hope i will get better solution from you sir.
Regards,
Sadhan chakma

My trip id [protected]
Name : rohini chari

I had booked tickets through cleartrip from chennai new delhi
And return newdelhi - chennai on 29.06.2019. The total amount was

The pnr for chennai new delhi booking in air india 93, was jwgcz
The pnr for new delhi chennai booking in air india 540 was zce06.
However owing to unavaidable circumstances i had to cancel my ticket on the same day of booking owing to official reasons.

An automated message stated that
Hi rohini,

We have processed a refund of rs. 19, 585 for your chennai - new delhi return booking (Trip id [protected]). The refund should appear in your
Account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 37, 997.00
Cashback (–) rs. 0.00
Discount (–) rs. 0.00
Net amount rs. 37, 997.00
Airline charges (–) rs. 17, 672.25
Cleartrip charges (–) rs. 300.00
Service tax (–) rs. 0.00
Cleartrip service tax (–) rs. 0.00
Convenience fee (–) rs. 440.00
Total refund amount rs. 19, 585 after cancellation charges.

However i have not received the amount in my bank account till date. The arn number as told by your customer executive is 75503729183030966812988.

Thjis is a warning from myself. If you fail to credit the amount within next 48 hrs, i would take the issue to consumer court and publish the fraudulent information given by you in all leading news papers. I want the payment along with ineterst.
Further i would like to inform you that i will be filing a defamation case against cleartrip on failure of payment within next 48 hrs. This is the last warning i am giving you.

The company they themselves cancelled by flight due to jet airways issue.
It was cancelled in the month of april.
Since april they have been saying 48 hours, 7 days, 15 days and 30 days and today is 01.08.2019.
Called jet airways too they had said that the money has already been refunded to cleartrip. Since i booked from second or third party jet airways had refunded the money to cleartrip's account.
Even jet had screen shot and sent the details too.
All of my friends who had book ticket from other applications have got their refunds but i still haven't got.
Last july 8th they had said they would send a final confirmation but they didn't and now 10th of august they will send a confirmation once i get confirmation then only i can get money is what they have said but they cannot confirm.
Since jet has been shut down so clear trip can't promise us for our refunds.
2260 aed is my actual amount to be refunded.

Dear team,

I had booked tickets from jet airways as per following detail

Onward journey

Flight date. 11th april 2019
Ticket no.[protected]
Reference no. (Clear trip[protected]
Pnr - szwiay
Passenger - vinayak patil
Flight detail - 9w 778 delhi to indore

A same days before the journey when i called jet airways to find out about the status of the flights i was told that the flights have been cancelled. No prior information was shared by the airlines. I got to know about the status only when i called their call centre. Because of this fact i had to shell out an exorbitant amount to re-book on a different flight.

I demand two things.

1. Cleartrip should refund the tickets amount asap
2. Cleartrip should compensate me for the expensive replacement tickets and for the mental harassment, agony and torture.

Note:
The cleartrip has nullified my trip i'd details from their service. So i cannot access again and also they are responding mee.
Email are not responded and call are not connected.
Please have a look,!