ClearTrip Complaints & Reviews

This complaint is regarding the trip id[protected] for flight from bangalore to sydney which was canceled in the last minute from the air line side in march 2019.

Till date i have not received my full refund and neither has cleartrip shown any professional and kind courtesy to keep the customer (Myself) updated or happy about the refund progress or status.

Each time, i call the customer service, they say they are helpless and provide me with a new expected date, making the customer wait for months and then again after calling back on the expected date, coming up with new dates and without any guarantee that i would receive my refund even then.

I have been a regular clear trip customer, but im extremely disappointed in the way clear trip is responding to this incident and making the customer more anxious and testing the patience of their customers.

It has been over 4 months and till date i havent received my refund.

The latest expected date provided now is for next month 10/08/2019, again making the customer go through this inconvenience. The supervisor ms. Apoorva seemed least confident in making me believe i will get a positive response even on 10th aug 2019.

I booked Ethihad flight to London using Cleartrip on 26th June at 9:54AM after the payment, i see message transaction failed on Cleartrip page. Money go deducted from my credit card of amount 62487/-. As I didnt get any order /Trip ID, i created account with ClearTrip and checked the My trips, i didnt see any. I spoke to Creditcard Call center, they mentioned transaction might have failed and my amount will be returned in 5 working days and i can go ahead with booking ticket again.

I booked ticket at 10:10AM on 26th June 2019 and same was confirmed by email at 10:12AM. Later I got confirmation of 1st ticket at 10:24AM. Now I have two tickets for same person on same traveling days.

Called clear trip customer care to refund the amount for frist ticket and they admitted its duplicate ticket on first conversation with call center executive and said will arrange call back in 48hours after checking with airways.

After 48 hours when i tried to reach them as i didn't call back, they mentioned its my mistake to book 2nd ticket and they sent first ticket order ID and it got late in delivered. I have submitted proof of the emails reached me to "[protected]@cleartrip.com" and they mentioned will arrange call back in 24 hours.

After 24hours i received email id to allow more 24 hours. Mean while i spoke to Ethihad Airlines, they mentioned they didnt get any request from Cleartrip, if they get any request, they would add remarks against PNR/Ticket no.

As I didnt get any call from Cleartrip after 48hours, when I call them, they say we are in process of checking with Airlines.

I much worried about the process of cleartrip to cancel the duplicate ticket. Is there any escalation process to higher management for faster help and resolution ?

Thanks in advance.

Tried to purchase tickets from your site. The card was charged, but the site showed validation failure. We didn't receive booking confirmation nor did we get a trip id from the site. We have been charged for a service that you have refused to provide.

Can't call you nor can i contact you in any other way. This is the last time i trust your organisation - never again!

What sort of a incompetent and fraud company are you running there - cheating trusting people out of their hard earned money?

I have booked snow city (Visit date 26th june 2019) through clear trip. One day before (25th june 2016) a guy called me from clear trip and said that due to emergency maintenance the snow city is closed on 26th and because of that he cancelled my booking. Also he said i will get the complete refund 2 to 3 days.
But till now i didn't received my refund, its been almost more than 10 days.

Respected sir,
I request cleartrip please process my request to refund my amount i've done the booking on 7/06/2019 of inr 2, 747 at 11:10am at clear trip travel. Its been 4 hours and there is no response from your side i didn't receive any other message from cleartrip but i've got my transaction message from the bank. I request you to please inform about the ticket status, whether the ticket is confirmed or not. My clear trip id is [protected]@gmail.com. I have attached the screenshots of the page and of the message from bank. Kindly issue my query. Thankyou

My airline ticket booked through ClearTrip was cancelled be Airline due to service/ flight not operating. I requested a refund of my journey on 10th May and was told that it would take 45 days to process refund. It's been more than 45 days and each time I call ClearTrip, they tell me reach out to Air India for refund amount or visit Air India office. I tried reaching out to Air India but they say that the ticket was booked through Travel Agent and we will only provide info to them. ClearTrip keeps telling me that they can't help as Air India is not responding to us, apparently they have been responding to me swiftly. They are the travel booking manager and should take the onus of managing refunds as well.

They have done fraud by making fool while generating booking for flight tickets. When we have done online payment we are unable to get the instant reply it has been a long time that no one is ready to reply for same. Kindly requesting you to get my money back on immediate basis. The clear trip id is[protected]. It has been long time. These people have no time to look in the this. Its getting impatient now. I feel that i have made mistakes...

I have been cheated completely by taking my money while booking airline tickets. I have completed all my transaction and also got otp for completion also but i received call from cleartrip stating that they are unable to see the transaction. But i have got debit mesagee and they took my money. Its rediculas that their executive is not replying also. There is no customer care email i'd where we can say something. The tollfree no won't connect any executive where we can say anything
I have frustrated a lot pls help me i want my money back on urgent basis

I have booked a ticket on 30 june 2019.. With successful transaction.. My bank statement clearly shows transaction of rs 2576.0 frm a/c x5985 to cleartrip... Ref#igagmbllm8 on 30jun19 but no any confirmation of ticket from there side. Kindly resolve my issue. My mail id is shara. [protected]@gmail.com.. Hope cleartrip will resolve my issue asap.. Otherwise they will loose another customer

I had booked one air ticket for my Mumbai to Kochi trip on 19/06/2019(trip id:[protected]. First i attempted to make transaction through my UPI. Money debited from my account but the ticket was not booked. So i used my debit card and i got the ticket. And i got a mail from clear-trip that says refund process would be done within 5-7 days. but now it is already 10 days passed. I did not get any money.

Hi,

I just want to place a complain to your one of our customer service who assisted me yesterday regarding my childrens baggage allowance.

It's been a decade i an using your site to book our family ticket but yesterday i am so disappointed to your one of your staff giving me incorrect information.

I asked mr. Parol (Correct me the if i am wrong with the spelling) to double check with me the baggage allowance for my 3 childrens flying today with trip number[protected] and he told me clearly that only the 2 olds is having 40 each kgs allowance and childrens do not have. So suddenly my husband and i rush to remove the excess baggage for them which is 40kgs x 3 = 120kgs but when my husband check in today at counter they told that childrens has a baggage allownce of 40ks each of them..

We didn't bring the other baggage for childrens becuase we trust and believe clear trip staff but today it was disgusting information.

Could you please trained your staff properly and keep them updated so that they will avoid giving such wrong information to clients.

Regards,

I booked a ticket through clear trip for a travel in june 4 using my indian bank debit card. I cancelled the ticket at the same time because it was not needed. When i cancelled the ticket clear trip said like they will refund the amount with 7 days. After 15 days i asked them because the amount was not credited to my account, cleartrip said they already refunded the amount, they send me the acquirer reference number (Arn) to check with my bank. I called my bank they said that i've to go to my branch to check the details, i went to my bank, bank people said they cannot help with that acquirer reference number (Arn), acquirer reference number (Arn) means nothing to them, bank said that they can only help when account is taken from my account not when someone put money in my account. So i again called cleartrip, clear trip said that they already send the money to my bank account. Then cleartrip asked my bank statement to confirm that amount is not credit into my account, so i send the bank statement to cleartrip. After one week i called cleartrip for the status, cleartrip is again giving me the arn to do the same process again. How many times i have to do the process to get my amount. Cleartrip should take the responsibility to send the money back.

Aeroflot ticket bought from cleartrip was rs 5000 higher price for comfortable layover of 3 hrs. Till the time of flight they hv no clue that the layover is much shorter barely enough to take the connecting flight while. Repeated calls n promose to call bk till the flight departed. Aeroflot insisting the hv not rescheduled the flight and these sre regular timmings.
How can a booking agent do such cheating openly. And not even bother to respond. Now who is responsible if im not able to mk it to the connecting flight to lyon
Also all info of baggage allowance on ticket misleading.

Sir, i booked for round trip flight from imphal to new delhi on 02/07/2019 at around 2.50 pm for the dates 21/07/2019 and 26/07/2019, indigo flights from 15.30 n 23.15 and 11.00 am. An amount of rs 8647 had been debited from my account through net banking, but no message or confirmation email or intimation has been received in my mobile no [protected] and email [protected]@rediffmail.com kindly take remedial measures from your end at the earliest.
Laishangbam sanjitkumar

Hi,

Please find below details
Search perth to mumbai for 18 nov 2019
Refer perth1 image
Select highlighted flight
Refer perth2 and perth3 image
Click on view details link which is present at refundable flight
Refer perth4 image

Right now airlines fee while cancellation is 6675 and booking fee is 21608
But when i was booked this flight that time airlines fee while cancellation is 8000 and booking fee is 19500
So my refundable amount is around 11000
Please look in to it as soon as possible. If this is not possible then i will go at consumer court

Thanks,
Dipti patel
[protected]

On 28 june 2019 i tried to book my flight tickets thought cleartrip app, then after the payment of rs.5, 462/- successfully done to cleartrip (Ref. No.[protected]gag) for airasia flight i5-1518 neither ticket i'd nor ticket confirmation details were sent to me.
I hope you would make this issue resolve as soon as possible and implement my refund to my source account.

Hi Sir/Madam,

Kindly note that I had to contact Cleartrip customer care three times to rectify the refund processed for the trip ID[protected].​ Each time I was informed that the refund issue will be rectified within 48 hrs, however, I finally got a response today. And again the refund amount processed is wrong. Please find below the refund details I received initially from Cleartrip officials which is wrong.

Description Amount
Gross Amount (+) AED 1, 277.00
Cashback (–) AED 50.00
Discount (–) AED 0.00
Net Amount AED 1, 227.00
Airline charges (–) AED 500.00
Cleartrip charges (–) AED 106.00
Service tax (–) AED 0.00
Cleartrip Service tax (–) AED 0.00
A convenience fee (–) AED 37.00
Total refund amount AED 584

Please note that the highlighted cashback amount AED 50 should not have been deducted, as the cashback AED 50 I received was for the Trip ID [protected], and not this trip. (This Trip ID is[protected]. Have attached a screenshot of the wallet for your reference. Secondly, the highlighted airline charges AED 500 is not correct as the actual airline deduction is AED 487 and not AED 500.

Have attached a screenshot of the mail I received from Indigo Airlines, which states the correct amount. If needed, I can forward you the mail as well.

Now lastly I would like to inform you that I have been credited with a full refund from Indigo Airlines. The total amount I should be receiving is AED 753. However, I received only AED 584 as you have deducted AED 106 as cancellation charges for the second time. (The airline has already charged AED 487 as total cancellation deductions.) I am a regular customer of Cleartrip. I have made many trips and I have many upcoming trips on Cleartrip as well. Is this not unfair from Cleartrip's part to deduct cancellation charges two times on a single trip? I request you to check the above issue as soon as possible and refund me the correct amount which should be AED 169. (AED13 + AED50 + AED 106)

Kindly note that, in this competitive world, these unprofessional attitudes and mistakes from Cleartrip officials will greatly affect your business. It will discourage valuable and potential customers from using Cleartrip in the future. Expecting a quick response from you. Thank you.

Best Regards,
Smitha Manoj

Jet airways flight got cancelled which i booked via clear trip, and past 2 months i have not received my refund. Past 60 days i made multiple calls talking to different representatives of clear trip and all that they could say is that is is pending with jet airways. I today spoke to floor supervisor// tausif khan as well unfortunately he is also not in position to give any information beyond this. He said he cant connect me to his superior nor he can give me his email id not his superior email id.

I fail to understand how can clear trip could give such poor response again and again to premium customer like me who always book flight via clear trip.

Clear trip don't getting refund from jet airways has nothing to do with me. That is the problem clear trip has to fix with jet airways at back end. They can not make me await till your team manages to negotiate and make it happen with jet airways. Unfortunately now jet airways is bankrupt too, so does that mean i will never get money back from clear trip?

Additionally, while airlines cancelled the flight - clear trip team enforced me that if i need refund then i have to to put a request for cancellation of flight. I again fail to understand when airline cancelled their flight why do i need to cancel again!

I sent email to [protected]@cleartrip.com to complaint formally too but no one has even reverted back.

Hello

My trip id is[protected]. I was booking the ticket through online and a call came to me through clear trip and said she will assist me through booking. Her name is komal. She sent me the link to pay rs 8611 and i paid it but then she called up again and said tickets are sold out and you need to pay rs 867 more to to book another flight and i paid that also and then she said i am sending you the ticktets. And then i got no calls from her. My tickets has not generated yet. And customer support are also not responding well. I have all the recordings of this transactions. Specially komal has troubled me a lot and now i have to book immediate flight which will cost me very expensive all because of clear trip executive.

Please look into this matter and kindly refund my money back or else book my ticket immediately.
I am sending one recording, kindly listen to it
Regards
Ashutosh

Hi.. I tried to book a hotel in cleartrip app in the name of depek.. My trip i'd is[protected]... Booking was failed from their end.. I m daily contacting the customer care for refund.. They are not processing my request... It's been 14 days... Daily one customer care executive attends the call and asking 24 hrs for solving, for 14 days... Pls help me..