ClearTrip Complaints & Reviews

I have been cheated completely by taking my money while booking airline tickets. I have completed all my transaction and also got otp for completion also but i received call from cleartrip stating that they are unable to see the transaction. But i have got debit mesagee and they took my money. Its rediculas that their executive is not replying also. There is no customer care email i'd where we can say something. The tollfree no won't connect any executive where we can say anything
I have frustrated a lot pls help me i want my money back on urgent basis

I have booked a ticket on 30 june 2019.. With successful transaction.. My bank statement clearly shows transaction of rs 2576.0 frm a/c x5985 to cleartrip... Ref#igagmbllm8 on 30jun19 but no any confirmation of ticket from there side. Kindly resolve my issue. My mail id is shara. [protected]@gmail.com.. Hope cleartrip will resolve my issue asap.. Otherwise they will loose another customer

I had booked one air ticket for my Mumbai to Kochi trip on 19/06/2019(trip id:[protected]. First i attempted to make transaction through my UPI. Money debited from my account but the ticket was not booked. So i used my debit card and i got the ticket. And i got a mail from clear-trip that says refund process would be done within 5-7 days. but now it is already 10 days passed. I did not get any money.

Hi,

I just want to place a complain to your one of our customer service who assisted me yesterday regarding my childrens baggage allowance.

It's been a decade i an using your site to book our family ticket but yesterday i am so disappointed to your one of your staff giving me incorrect information.

I asked mr. Parol (Correct me the if i am wrong with the spelling) to double check with me the baggage allowance for my 3 childrens flying today with trip number[protected] and he told me clearly that only the 2 olds is having 40 each kgs allowance and childrens do not have. So suddenly my husband and i rush to remove the excess baggage for them which is 40kgs x 3 = 120kgs but when my husband check in today at counter they told that childrens has a baggage allownce of 40ks each of them..

We didn't bring the other baggage for childrens becuase we trust and believe clear trip staff but today it was disgusting information.

Could you please trained your staff properly and keep them updated so that they will avoid giving such wrong information to clients.

Regards,

I booked a ticket through clear trip for a travel in june 4 using my indian bank debit card. I cancelled the ticket at the same time because it was not needed. When i cancelled the ticket clear trip said like they will refund the amount with 7 days. After 15 days i asked them because the amount was not credited to my account, cleartrip said they already refunded the amount, they send me the acquirer reference number (Arn) to check with my bank. I called my bank they said that i've to go to my branch to check the details, i went to my bank, bank people said they cannot help with that acquirer reference number (Arn), acquirer reference number (Arn) means nothing to them, bank said that they can only help when account is taken from my account not when someone put money in my account. So i again called cleartrip, clear trip said that they already send the money to my bank account. Then cleartrip asked my bank statement to confirm that amount is not credit into my account, so i send the bank statement to cleartrip. After one week i called cleartrip for the status, cleartrip is again giving me the arn to do the same process again. How many times i have to do the process to get my amount. Cleartrip should take the responsibility to send the money back.

Aeroflot ticket bought from cleartrip was rs 5000 higher price for comfortable layover of 3 hrs. Till the time of flight they hv no clue that the layover is much shorter barely enough to take the connecting flight while. Repeated calls n promose to call bk till the flight departed. Aeroflot insisting the hv not rescheduled the flight and these sre regular timmings.
How can a booking agent do such cheating openly. And not even bother to respond. Now who is responsible if im not able to mk it to the connecting flight to lyon
Also all info of baggage allowance on ticket misleading.

Sir, i booked for round trip flight from imphal to new delhi on 02/07/2019 at around 2.50 pm for the dates 21/07/2019 and 26/07/2019, indigo flights from 15.30 n 23.15 and 11.00 am. An amount of rs 8647 had been debited from my account through net banking, but no message or confirmation email or intimation has been received in my mobile no [protected] and email [protected]@rediffmail.com kindly take remedial measures from your end at the earliest.
Laishangbam sanjitkumar

Hi,

Please find below details
Search perth to mumbai for 18 nov 2019
Refer perth1 image
Select highlighted flight
Refer perth2 and perth3 image
Click on view details link which is present at refundable flight
Refer perth4 image

Right now airlines fee while cancellation is 6675 and booking fee is 21608
But when i was booked this flight that time airlines fee while cancellation is 8000 and booking fee is 19500
So my refundable amount is around 11000
Please look in to it as soon as possible. If this is not possible then i will go at consumer court

Thanks,
Dipti patel
[protected]

On 28 june 2019 i tried to book my flight tickets thought cleartrip app, then after the payment of rs.5, 462/- successfully done to cleartrip (Ref. No.[protected]gag) for airasia flight i5-1518 neither ticket i'd nor ticket confirmation details were sent to me.
I hope you would make this issue resolve as soon as possible and implement my refund to my source account.

Hi Sir/Madam,

Kindly note that I had to contact Cleartrip customer care three times to rectify the refund processed for the trip ID[protected].​ Each time I was informed that the refund issue will be rectified within 48 hrs, however, I finally got a response today. And again the refund amount processed is wrong. Please find below the refund details I received initially from Cleartrip officials which is wrong.

Description Amount
Gross Amount (+) AED 1, 277.00
Cashback (–) AED 50.00
Discount (–) AED 0.00
Net Amount AED 1, 227.00
Airline charges (–) AED 500.00
Cleartrip charges (–) AED 106.00
Service tax (–) AED 0.00
Cleartrip Service tax (–) AED 0.00
A convenience fee (–) AED 37.00
Total refund amount AED 584

Please note that the highlighted cashback amount AED 50 should not have been deducted, as the cashback AED 50 I received was for the Trip ID [protected], and not this trip. (This Trip ID is[protected]. Have attached a screenshot of the wallet for your reference. Secondly, the highlighted airline charges AED 500 is not correct as the actual airline deduction is AED 487 and not AED 500.

Have attached a screenshot of the mail I received from Indigo Airlines, which states the correct amount. If needed, I can forward you the mail as well.

Now lastly I would like to inform you that I have been credited with a full refund from Indigo Airlines. The total amount I should be receiving is AED 753. However, I received only AED 584 as you have deducted AED 106 as cancellation charges for the second time. (The airline has already charged AED 487 as total cancellation deductions.) I am a regular customer of Cleartrip. I have made many trips and I have many upcoming trips on Cleartrip as well. Is this not unfair from Cleartrip's part to deduct cancellation charges two times on a single trip? I request you to check the above issue as soon as possible and refund me the correct amount which should be AED 169. (AED13 + AED50 + AED 106)

Kindly note that, in this competitive world, these unprofessional attitudes and mistakes from Cleartrip officials will greatly affect your business. It will discourage valuable and potential customers from using Cleartrip in the future. Expecting a quick response from you. Thank you.

Best Regards,
Smitha Manoj

Jet airways flight got cancelled which i booked via clear trip, and past 2 months i have not received my refund. Past 60 days i made multiple calls talking to different representatives of clear trip and all that they could say is that is is pending with jet airways. I today spoke to floor supervisor// tausif khan as well unfortunately he is also not in position to give any information beyond this. He said he cant connect me to his superior nor he can give me his email id not his superior email id.

I fail to understand how can clear trip could give such poor response again and again to premium customer like me who always book flight via clear trip.

Clear trip don't getting refund from jet airways has nothing to do with me. That is the problem clear trip has to fix with jet airways at back end. They can not make me await till your team manages to negotiate and make it happen with jet airways. Unfortunately now jet airways is bankrupt too, so does that mean i will never get money back from clear trip?

Additionally, while airlines cancelled the flight - clear trip team enforced me that if i need refund then i have to to put a request for cancellation of flight. I again fail to understand when airline cancelled their flight why do i need to cancel again!

I sent email to [protected]@cleartrip.com to complaint formally too but no one has even reverted back.

Hello

My trip id is[protected]. I was booking the ticket through online and a call came to me through clear trip and said she will assist me through booking. Her name is komal. She sent me the link to pay rs 8611 and i paid it but then she called up again and said tickets are sold out and you need to pay rs 867 more to to book another flight and i paid that also and then she said i am sending you the ticktets. And then i got no calls from her. My tickets has not generated yet. And customer support are also not responding well. I have all the recordings of this transactions. Specially komal has troubled me a lot and now i have to book immediate flight which will cost me very expensive all because of clear trip executive.

Please look into this matter and kindly refund my money back or else book my ticket immediately.
I am sending one recording, kindly listen to it
Regards
Ashutosh

Hi.. I tried to book a hotel in cleartrip app in the name of depek.. My trip i'd is[protected]... Booking was failed from their end.. I m daily contacting the customer care for refund.. They are not processing my request... It's been 14 days... Daily one customer care executive attends the call and asking 24 hrs for solving, for 14 days... Pls help me..

I booked my ticket for family from mumbai to qatar doha on 28 june 2019.
Once i made payment, it got processed, but i didn’t receive any trip i’d neither the ticket. Cleartrip shows zero bookings.
Booking was done for 21930 inr, transaction i’d - [protected] to payee techprocess solutions ltd pg.
Please get it sorted asap.
It was first booking through cleartrip.

Ref trip id :[protected]
I booked my ticket online on 22nd june on cleartrip after getting to know that i could avail rs 1800/- cash back on international ticket. However the promotional code festive which is valid till june 30 did not get applied. I typed the code, there was no error reported on screen. I called customer care immediately and reported the problem. I was told that the case has been passed to the tech team. I again called on 25th and i got the same reply that the technical team is looking into it. I called again today and once again the same reply. If the system did not accept the code or report any error, why should be at a loss?? Request for a favourable response - thankyou!

On 27/06/2019 at 11:20 pm i have booked 3 air tickets through you site for 28/06/2019 on air india (Ai 668). But i have not received the ticket details. And also cash from my bank account is withdrawn for the payment for this tickets.
Rs 20, 694 is withdrawn from my icici bank account. After that i was not able to access your site. I have not yet received ticket details. And your sites was not available after that.
Kindly return me the money or make arrangements for getting ticket details

1. I booked my ticket on 19th june 2019 with trip id[protected] through in which it was showing payment failed in night.
Then i booked another ticket via trip id[protected] and after booking it showed payment failed while the earlier trip id[protected] showed praveen flying.
2. The trip id[protected] was showing payment failed till morning.
Now which terminal i should go t2 or t3 while trip id[protected] for airindia t3 was showing praveen flying and trip id[protected] was showing payment failed.
So i decided to go to t3, when i reached t3 the trip id[protected] started showing praveen flying.
Now tell me is it my fault or am i a fool to book 2 ticket.
Please revert and return my money as it is not my fault and your technical fault.
Praveen gupta
[protected]

I am writing to you because i am completely disgusted with the service by cleartrip. I had tried to book my flight tickets on 21/06/2019 however the coupon that i had applied cthsbcfriday did not work. The flight tickets at that point of time was 5700 to and fro for 2 people including a cashback i had received from booking a hotel. I had contacted cleartrip on the same day and spoke to a representative and was advised that this is a technical issue and i would receive a cashback of ₹1200 in 24 hours. I had not received my cashback and had contacted cleartrip several times. There standard answer was we need to speak to the person who spoke to you and will call you back. I have not received any call back and i had even spoken to a manager on 26/6/2019 and was promised it would be resolved the same day. Today is 27/06/2019 and the fight tickets have shot up to over ₹6000 for a one way trip. Because if the unethical and unprofessionalism of cleartrip's customer service. I had incurred heavy monetary loss of over ₹4000. This is unacceptable and needs to be logged. I am attaching screen shots of the number of calls made to cleartrip. My registered email id with cleartrip is [protected]@gmail.com.

I booked multi-city trip from delhi-leh, leh-mumbai and mumbai- chennai on june 10. I didn't receive a confirmation email but the money was deducted from the bank account. I am unable to contact anyone because i don't have a trip id. Most ridiculous customer experience i have had.

I need a refund and also because of the loss i'm suffering, compensation for the extra money i'm paying for the tickets.

Hi, i booked for snow city using clear trip but the date i booked was 5/7/2019 but when ticket came date was 19/7/2019. Customer care didn't respond properly and on cancellation they deducted 72rs from my payment of 427/- rs.

Payment details
₹ 427 using debit card ending with 1365
Cost of the experience
(Inclusive of gst/taxes)
₹ 450
Convenience fee
(Inclusive of gst/taxes)
₹ 27
Coupon applied ₹ -50
Total ₹ 427

I didn't get what exactly happened with the date mismatch.

My phone number is : [protected]
Trip id
[protected]