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ClearTrip Complaints & Reviews

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Last updated Mar 27, 2024
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ClearTrip reviews & complaints page 68

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M
Mohan Chowdary
from Hyderabad, Telangana
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money deducted from my bank account but not refunded

Address:500090

On 28 june 2019 i tried to book my flight tickets thought cleartrip app, then after the payment of rs.5, 462/- successfully done to cleartrip (Ref. No.[protected]gag) for airasia flight i5-1518 neither ticket i'd nor ticket confirmation details were sent to me.
I hope you would make this issue resolve as soon as possible and implement my refund to my source account....
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S
SmithaManoj2019
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refund not processed correctly

Hi Sir/Madam,

Kindly note that I had to contact Cleartrip customer care three times to rectify the refund processed for the trip ID[protected]. Each time I was informed that the refund issue will be rectified within 48 hrs, however, I finally got a response today. And again the refund amount processed is wrong. Please find below the refund details I received initially from Cleartrip officials which is wrong.
br...
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Address:400103

Jet airways flight got cancelled which i booked via clear trip, and past 2 months i have not received my refund. Past 60 days i made multiple calls talking to different representatives of clear trip and all that they could say is that is is pending with jet airways. I today spoke to floor supervisor// tausif khan as well unfortunately he is also not in position to give any information beyond this. He said he cant connect me to his superior...
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A
Aashutosh Agarwal
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money taken but ticket generated

Address:New Delhi, Delhi, 110054

Hello

My trip id is[protected]. I was booking the ticket through online and a call came to me through clear trip and said she will assist me through booking. Her name is komal. She sent me the link to pay rs 8611 and i paid it but then she called up again and said tickets are sold out and you need to pay rs 867 more to to book another flight and i paid that also and then she said i am sending you the ticktets. And then i...
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Hi.. I tried to book a hotel in cleartrip app in the name of depek.. My trip i'd is[protected]... Booking was failed from their end.. I m daily contacting the customer care for refund.. They are not processing my request... It's been 14 days... Daily one customer care executive attends the call and asking 24 hrs for solving, for 14 days... Pls help me.....
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I booked my ticket for family from mumbai to qatar doha on 28 june 2019.
Once i made payment, it got processed, but i didn’t receive any trip i’d neither the ticket. Cleartrip shows zero bookings.
Booking was done for 21930 inr, transaction i’d - [protected] to payee techprocess solutions ltd pg.
Please get it sorted asap.
It was first booking through cleartrip....
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J
Jaideep Shivdasani
from Vasai-Virar, Maharashtra
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promotional code entered was not applied at the time of booking airline ticket

Address:Pune, Maharashtra, 411007

Ref trip id :[protected]
I booked my ticket online on 22nd june on cleartrip after getting to know that i could avail rs 1800/- cash back on international ticket. However the promotional code festive which is valid till june 30 did not get applied. I typed the code, there was no error reported on screen. I called customer care immediately and reported the problem. I was told that the case has been passed to the tech team. I again...
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S
Sreekumar K G
from Mumbai, Maharashtra
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did not received ticket details

On 27/06/2019 at 11:20 pm i have booked 3 air tickets through you site for 28/06/2019 on air india (Ai 668). But i have not received the ticket details. And also cash from my bank account is withdrawn for the payment for this tickets.
Rs 20, 694 is withdrawn from my icici bank account. After that i was not able to access your site. I have not yet received ticket details. And your sites was not available after that.
Kindly return...
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H
haanguptag
from Delhi, Delhi
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app showing payment failed but ticket booked

1. I booked my ticket on 19th june 2019 with trip id[protected] through in which it was showing payment failed in night.
Then i booked another ticket via trip id[protected] and after booking it showed payment failed while the earlier trip id[protected] showed praveen flying.
2. The trip id[protected] was showing payment failed till morning.
Now which terminal i should go t2 or t3 while trip id[protected] for...
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K
Kanelazarus
from Tumkur, Karnataka
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customer service/no cashback provided

Address:560084

I am writing to you because i am completely disgusted with the service by cleartrip. I had tried to book my flight tickets on 21/06/2019 however the coupon that i had applied cthsbcfriday did not work. The flight tickets at that point of time was 5700 to and fro for 2 people including a cashback i had received from booking a hotel. I had contacted cleartrip on the same day and spoke to a representative and was advised that this is a technical...
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S
saipriyavasudevan
from Chennai, Tamil Nadu
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no confirmation or booking but money deducted

Address:Mumbai City, Maharashtra
Website:cleartrip.com

I booked multi-city trip from delhi-leh, leh-mumbai and mumbai- chennai on june 10. I didn't receive a confirmation email but the money was deducted from the bank account. I am unable to contact anyone because i don't have a trip id. Most ridiculous customer experience i have had.

I need a refund and also because of the loss i'm suffering, compensation for the extra money i'm paying for the tickets....
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K
kiran.smpg
from Bengaluru, Karnataka
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wrong booking date was taken for snow city

Hi, i booked for snow city using clear trip but the date i booked was 5/7/2019 but when ticket came date was 19/7/2019. Customer care didn't respond properly and on cancellation they deducted 72rs from my payment of 427/- rs.

Payment details
₹ 427 using debit card ending with 1365
Cost of the experience
(Inclusive of gst/taxes)
₹ 450
Convenience fee
(Inclusive of gst/taxes)br...
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Address:Discovery Gardens, Dubai

While booking the ticket on cleartrip website from hyderabad to dubai and dubai to vijayawada and they offered a code for visa75, uponentering they will issue a coupon for 75 aed amount which can be redeemed while applying for uae visa, and i entered the same but did not get the aed75 voucher which can be used to apply the visa. I called customer care multiple times requesting them to issue at the earliest so that i can apply the visa as...
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A
Abdul Abdul Gafoor
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190521480728 (still no refund)

Address:kozhikkode, 673529

Hi, good evening cleartrip

Please check the trip id number[protected] this ticket was cancelled may 30 2019. Every day 2times i contact customer care number 22069185. Everyday getting different answers from the customer care side, extremely blaming me and foolishing me. Still did nt refund my account, i give my all bank details in kuwait. Nothing to happen untill this time. Customer care side give me two number both enteirly...
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Ear concerned,

I have booked the attached ticket on 16 june 2019 for travel from jakarta to new delhi on 10 july 2019.

While booking the ticket it was showing the same is refundable.

Now i have to cancel the ticket and your customer care executive first confirmed that the ticket is refundable and after putting me on hold for 7 mins mentioned that it is non-refundable. Also, there is no where mentioned...
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S
sharique123456789
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wrong information about booking

Address:KHALIDIYA

Hi

My name is mohammad sharique. I booked the ticket for my family abu dhabi to ranchi on the date 22 may 2019 travailing date 17 june 2019. While booking i did not receive any trip id and ticket. After that i call the clear trip they ask about trip id. I told them all the story about booking. After that they told me due to some technical problem ur booking is not confirm ur money will be back. After that regularly i am calling...
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M
Mukesh2019
from Mumbai, Maharashtra
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gst invoice not given

Address:242/1, Silver Castle Building, Fathima Church Road, Majiwada, Thane, Maharashtra, Mumbai City, Maharashtra, 400601

My name is mukesh batra. I have booked fariyas lonavla resort through hdfc bank and cleartrip was involved as a third party in booking. When requested for gst invoice then hotel and bank said cleartrip will give gst invoice. When i called to cleartrip team they denied and not giving invoice of 38 thousand.

Voucher number: chmm[protected]Issued on 09 jun, 2019) cleartrip trip id:[protected]
Check-in check-outbr...
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B
beyondstars_4
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refund amount not processed

Address:Pune, Maharashtra, 111045

It's been more than two months since I cancelled my Cleartrip trip but have still not received my refund amount of ~Rs.8500.
This trip was cancelled because Jet Airline cancelled this flight at their end and have sent message to cancel the flight from cleartrip to have the refund amount.

The website doesn't provide any refund status or any kind of customer service to provide support on Refunds. It's a horrible service....
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G
githu3
from Delhi, Delhi
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failed booking

I have made a booking on cleartrip website for a flight from kochi to dubai, for a travel date 24-jun-19, however once i have made the payment through sbi online banking services, the amount of rs. 6319 got debited from my account and i got a message from cleartrip that the transaction is failed due to some unknown reasons. I spoke to sbi and they told me that the amount already charged against the transaction and nothing can’t be done...
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N
Niteshkb14
from Delhi, Delhi
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refund airlines

Hi my name is nitesh,
I had booked a ticket through clear trip and air India cancelled the flight and offered me a full refund. It’s been 3 months (90days) I have not received any money . Everytime I call the customer care they keep saying they are working on it. It’s a 66k ticket and clear trip is being so irresponsible to this issue kindly help me in this issue. I have been calling them constantly and have also taken written...
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