ClearTrip Complaints & Reviews

I tried to book two tickets on 26.04.2019 through my debit card but tickets were not booked. Two transaction were made that are reflected in my bank statement. Neither the ticket booked nor got any message regarding trip/booking id. I tried to contact on your helpline no but they ask for trip/booking id. Refund in one case has been received but refund in other case still awaited. Bank statement is attached as proof. You are requested to process my refund of rs. 4423.00 at the earliest.

Prachi sharma
[protected]

On 26.04.2019 i tried to book train tickets from new delhi to ahemdabad but no ticket booked. And money was deducted from my account. The trasanction were done through my debit card. No booking/trip id was given. Refund of rs. 4423.00 has been recieved in one case but refund in other case still awaited. When called on their help line number they ask for trip id. Which is not available. Neither ant message recieved. So amount of rs. 4423.00 may be refunded urgently.

Prachi sharma
[protected]

I booked a ticket for 2 passengers from kolkata to bengaluru for travel on 4th of may in sg658, however due to cyclone, kolkata airport got closed and spicejet eventually cancelled the flight. The airline pnr and ticket number was udp75a and trip id was [protected]. Because of the impending disaster and since it has been announced by the government that kolkata airport would be closed when sg658 was supposed to take off, i cancelled the ticket on 3rd of may morning.

Yesterday after a delay of almost a month, i got the refund, but 6000 rupees have been deducted as cancellation charge.

I want immediate refund for the cancellation charge. However, if i do not get it, i shall escalate the matter to an appropriate higher authority. And you'll be compelled to refund this 6k along with many other consequences.

While booking a mumbai-delhi flight on may 29th, my cc got debited of 4037inr but the confirmation message never flashed!! I haven’t received my flight tickets.. There is no direct customer care number where i can call without a trip id which i obviously don’t have! Neither do they have an email id where concerns can be raised. On their website when i try to submit a query - i get an error message “there was a problem sending your query, please try again”! This is ridiculous.. I want my flight tickets asap!!

Usually i'm booking my flights via skyscanner website and this is the first time i book from here it was showing 40 kg while doing the booking after finalizing the same i saw in my ticket that theres no 40 kg weight in my travel ticket ots only 7 kg handbag which is ridiculous.
I contacted the call center and they promise to call within 48 hours. Anyhow i must get same what i seen during the booking time otherwise you guys have to refund the full amount.
Trip id[protected]

I was booked a Indigo Air Ticket booking on 18.05.2019 time 12.12 AM (travelling date 29.05.2019 namely Pankaj Chaparia) though a successful transaction as per record Axis bank credit card for the Rs. 4610/- (Photo statement enclosed herewith). But any ticket/information has not been received. i called your customer care but no record is found in your office. please look in to the matter and return my money. I shall be thankful to you. Ashok Kumar mob No. [protected], E mail ID [protected]@yahoo.com

Hi

My Tirp ID is[protected], the ticket is booked from clearTrip platform and the Airline changed the Flight Boarding Airport due to which it was not possible to board the flight and ticket was cancelled well in advance. now it has been 2.5 months passed still i didn't received my refund and clearTrip not promising any confirmed date.

I have tried to book flight tickets on the name of ajay dumpalapudi on 27 may but the booking not confirmed and money deducted i have tried to contact customer sprt by chat but no use and improper response plz refund me my money i did 2 transactions both failed and money deducted
My mail i'd - [protected]@gmail.com
Name - sravyachintapalli
Num-[protected]

Dear sir i made booking from bangalore to chennai on 30. May.2019. Flight no 6e233, i made payment in online, they have taken money, but still not received ticket. I waited for more time for ticket refernence no. But i never received. Sinces its highly important travel to chennai for medical purpose. I have done booking in indigo counter. P lease refund my amount. I

Hello,

I booked a flight through Cleartrip app. My account is debited twice but booking of flight is not yet confirmed. No tickets received or no confirmation mail or message recieved from clear trip.
I have sent an email more than 10 times to clear trip customer support but no response.

Kindly help in this matter as soon as possible

+91 [protected]

I got my tickets booked from cleartrip on 27th may from delhi to goa. Amount of rs 8184 was deducted from my account but cleartrip never generated my trip id or ky tickets. They have a customer care number which asks for trip id and even thier support ask for same. They hvnt refunded the money nor even ready to do anything about it. I paid through paytm upi. And they said to ask fr refund from cleartrip.

Despite several calls made and mails written no resonse or resolution of issue..
Trip id...[protected]
Case id 08940937
Horrible customer care illiterates...
Sitting probably on [censored]pots asking to hold the call for 40mins to fraud you...
Fraudsters..
Cheaters
Professional hackers...
They are not refunding the amount already refunded by airlines... Sick

I booked the ticket from cleartrip for hyderabad to delhi from airindia on 26th April.
But due to technical problem airindia flight got cancelled. I filed the complain for refund.
I received a call from mumbai cleartrip office [protected]. They told me i will get full refund of 3838 along with compensation of 1000.

But for this you have to download google pay and add cleartrip bank account to get refund and compensation.

I was sure there will be no fraudulence as i was getting from cleartrip landline number.

i downloaded googlepay and added cleartrip bank account num[protected].

I don't know how my whole amount got deducted to this account number by upi.
Firstly 3838 three times and 1599 one times.

Now i am big loss of 17000 which got debited yesterday..

Please help me out against this scam done by clear trip.

Trip id:[protected].

This is by far the worst experience i have ever had dealing dealing with a call center just to get my money back.

Emails are not being replied to, agents are trying their best to end the calls, managers are desperately avoiding escalations calls. What else. I wonder how on earth do you call your self a customer service organisation.

I have emails/ calls recordings confirming refund to be processed by 05.04.19. Till date it is almost june and i haven't received anything and your staff pretend to be ignorant of the matter and just keep putting the blame on something else.

Your managers are even more pathetic. I was promised numerous call backs in 48hrs, never received one. Out of the umpteen number of calls made to you guys requesting for a manager, not once have your managers had the courtesy to speak to a customer trying to get answers for his money. They just keep ignoring escalation calls.

28/05/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank regarding the transaction amount being paid to cleartrip and deducted from my account.

I was not given any confirmation email following the transaction nor any form of statement of failure of booking. However upon calling air asia it was confirmed that no booking had been initiated by cleartrip.

I cannot even contact the customer service centre as i was not issued any trip id. This is a pathetic system fooling customers and has caused me great discomfort and monetary loss. I m never going to book any ticket from cleartrip in future and will tell all my friends to refrain from booking in cleartrip if my problem is not resolved as soon as possible

I dont have an account in the site. The site interface is not at all user friendly. i want to cancel my flight bookings as i dont have a account. the site isnt accepting the trip ID given or the account through which the bookings were done. I want to know the procedure of cancelling the flight bookings without being sign up. i need a procedure to do the cancellation and would request the return the amount and take care of this.

We had booked 2 hotel rooms in gulmarg - nedous hotel, gulmarg, jammu and kashmir vide above reference number & paid an amount of rs 39725/-.

We were to leave for srinagar on the 26th from mumbai, however due to imposition of curfew we had to cancel the trip. Hence our inability to land in srinagar resulted in the trip to gulmarg being cancelled. Cleartrip vide their mail intimated deduction of 21280 & worked out he refund at rs 12284 which is unreasonable, unfair as due to extreme situation the trip was cancelled. Due to curfew being imposed due the death of a dreaded terrorist on 23 may 2019 the valley was virtually shut down.

In such harsh and unforgiving circumstance we had to cancell the trip. Request a reconsideration for the amounts charged & urge you to kindly refund the entire amounts.

29/05/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:

Thanks for paying rs.10, 309.00 from a/c xxxx9060 to techcleartrip via netbanking. Call [protected] if txn not done by you.

I was not given any confirmation email following the transaction nor any form of statement of failure of booking. However upon calling indigo it was confirmed that no booking had been initiated by cleartrip.
I cannot even contact the customer service centre as i was not issued any trip id. This is a pathetic system fooling customers and has caused me great discomfort and monetary loss.

Hi team,

Its really pathetic online portal to use for booking any tickets. I booked a ticker once on 28 may 2019 at around 2pm and the money got deducted but the ticket was not booked. I got an email that the money will be refuded. Now again after trying to book another ticket i have faced the same issue.in 24 hours my money got deducted twice. Please proceed with reimbursement as soon as possible. I am never using this service again if i am not getting my money back as soon as possible

I wanted to raise the case of my refund for trip id[protected] that has not been processed till now. I canceled the ticket at 2 am on april 1, 2019 and the flight was scheduled at 4:55 on april 2, 2019. As per the airlines policy i am eligible for a refund.
I have been following up with cleartrip for past 50 days and every time they say we will talk to the technical team and come back to you. Though first time the agent accepted that you will get a refund.
This is really frustrating, i am asking what is due to me, if policy says you are eligible for refund 24 hours before than i should be refunded.
Please pay back the refund money asap, i cant keep on calling cleartrip customer care and explain the case again and again.