ClearTrip Complaints & Reviews

I got my tickets booked from cleartrip on 27th may from delhi to goa. Amount of rs 8184 was deducted from my account but cleartrip never generated my trip id or ky tickets. They have a customer care number which asks for trip id and even thier support ask for same. They hvnt refunded the money nor even ready to do anything about it. I paid through paytm upi. And they said to ask fr refund from cleartrip.

Despite several calls made and mails written no resonse or resolution of issue..
Trip id...[protected]
Case id 08940937
Horrible customer care illiterates...
Sitting probably on [censored]pots asking to hold the call for 40mins to fraud you...
Fraudsters..
Cheaters
Professional hackers...
They are not refunding the amount already refunded by airlines... Sick

I booked the ticket from cleartrip for hyderabad to delhi from airindia on 26th April.
But due to technical problem airindia flight got cancelled. I filed the complain for refund.
I received a call from mumbai cleartrip office [protected]. They told me i will get full refund of 3838 along with compensation of 1000.

But for this you have to download google pay and add cleartrip bank account to get refund and compensation.

I was sure there will be no fraudulence as i was getting from cleartrip landline number.

i downloaded googlepay and added cleartrip bank account num[protected].

I don't know how my whole amount got deducted to this account number by upi.
Firstly 3838 three times and 1599 one times.

Now i am big loss of 17000 which got debited yesterday..

Please help me out against this scam done by clear trip.

Trip id:[protected].

This is by far the worst experience i have ever had dealing dealing with a call center just to get my money back.

Emails are not being replied to, agents are trying their best to end the calls, managers are desperately avoiding escalations calls. What else. I wonder how on earth do you call your self a customer service organisation.

I have emails/ calls recordings confirming refund to be processed by 05.04.19. Till date it is almost june and i haven't received anything and your staff pretend to be ignorant of the matter and just keep putting the blame on something else.

Your managers are even more pathetic. I was promised numerous call backs in 48hrs, never received one. Out of the umpteen number of calls made to you guys requesting for a manager, not once have your managers had the courtesy to speak to a customer trying to get answers for his money. They just keep ignoring escalation calls.

28/05/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank regarding the transaction amount being paid to cleartrip and deducted from my account.

I was not given any confirmation email following the transaction nor any form of statement of failure of booking. However upon calling air asia it was confirmed that no booking had been initiated by cleartrip.

I cannot even contact the customer service centre as i was not issued any trip id. This is a pathetic system fooling customers and has caused me great discomfort and monetary loss. I m never going to book any ticket from cleartrip in future and will tell all my friends to refrain from booking in cleartrip if my problem is not resolved as soon as possible

I dont have an account in the site. The site interface is not at all user friendly. i want to cancel my flight bookings as i dont have a account. the site isnt accepting the trip ID given or the account through which the bookings were done. I want to know the procedure of cancelling the flight bookings without being sign up. i need a procedure to do the cancellation and would request the return the amount and take care of this.

We had booked 2 hotel rooms in gulmarg - nedous hotel, gulmarg, jammu and kashmir vide above reference number & paid an amount of rs 39725/-.

We were to leave for srinagar on the 26th from mumbai, however due to imposition of curfew we had to cancel the trip. Hence our inability to land in srinagar resulted in the trip to gulmarg being cancelled. Cleartrip vide their mail intimated deduction of 21280 & worked out he refund at rs 12284 which is unreasonable, unfair as due to extreme situation the trip was cancelled. Due to curfew being imposed due the death of a dreaded terrorist on 23 may 2019 the valley was virtually shut down.

In such harsh and unforgiving circumstance we had to cancell the trip. Request a reconsideration for the amounts charged & urge you to kindly refund the entire amounts.

29/05/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:

Thanks for paying rs.10, 309.00 from a/c xxxx9060 to techcleartrip via netbanking. Call [protected] if txn not done by you.

I was not given any confirmation email following the transaction nor any form of statement of failure of booking. However upon calling indigo it was confirmed that no booking had been initiated by cleartrip.
I cannot even contact the customer service centre as i was not issued any trip id. This is a pathetic system fooling customers and has caused me great discomfort and monetary loss.

Hi team,

Its really pathetic online portal to use for booking any tickets. I booked a ticker once on 28 may 2019 at around 2pm and the money got deducted but the ticket was not booked. I got an email that the money will be refuded. Now again after trying to book another ticket i have faced the same issue.in 24 hours my money got deducted twice. Please proceed with reimbursement as soon as possible. I am never using this service again if i am not getting my money back as soon as possible

I wanted to raise the case of my refund for trip id[protected] that has not been processed till now. I canceled the ticket at 2 am on april 1, 2019 and the flight was scheduled at 4:55 on april 2, 2019. As per the airlines policy i am eligible for a refund.
I have been following up with cleartrip for past 50 days and every time they say we will talk to the technical team and come back to you. Though first time the agent accepted that you will get a refund.
This is really frustrating, i am asking what is due to me, if policy says you are eligible for refund 24 hours before than i should be refunded.
Please pay back the refund money asap, i cant keep on calling cleartrip customer care and explain the case again and again.

I had applied for uae visit visa via cleartrip on 18th may and received the visa on 19th may 2019. However the traveler details mentioned were not matching with the passport (Name, dob & place of birth). I contacted cleartrip for rectification and i was promised a 48 hour window to get the corrected visa. It has been 8 days since and issue is not resolved yet. The person is travelling in 2 days and i am yet to get any update on the visa, inspite of applying well in advance. Due to such delay, i am in the verge of losing out on the flight tickets, visa charges and hotel bookings etc. Every day i make calls to customer care number and get the same reply, asking for 24 hour period to resolve the issue.

I am unable to apply for a fresh visa because the visa from cleartrip is still active. I asked for cancellation of the visa also, so that i can apply as fresh from my end. I was informed that cancellation is not possible too. So neither will cleartrip provide visa on time (For me to update ok to board status) nor will they allow cancellation of the visa for me to apply for a new one.

The person travelling is going abroad for the first time and this has caused much hassle which otherwise could have been a smooth trip for that person. Also there has also been zero response to any of my mails. The customer care people also have standard response everytime the call is being made. Promise to call back never happens too.

Trip id[protected]

Is there any resolution possible before i lose out on the entire travel due to cleartrip?

Yesterday night 27 may i tried to book flight spicejet from srinagar to gwalior on 23june via cleartrip. Payment deducted but ticket not received.. And messages displayed is error.

Details are as follows
Date 23june 2019
No of person :4

Srinagar to gwalior
Booked on 26may 2019 at 11.20 pm
Payment by netbanking from hdfc bank

Money deducted but no message received for flight details

Details fro hdfc net banking is

27 may 2019 [protected]techcleartrip [protected] 27 may 2019 20, 408.00

Kindly arrange ticket details

I booked my complaint immediately but still waiting to resolve.. Kindly resolve

I had tried booking a banglore ahmedabad airticket on 15th may once online through the cleartrip website and when the transaction got debited from my account and no ticket was booked, a cleartirp representative called me and the second time again the transaction happened and still the ticket couldn't be booked.
I made two transactions of rs.11, 340 each on the 15th of may and only one amount of rs.11340 was refunded into my account on the 22nd of may after 7 days.
Sill the second amount of rs.11340 has not yet been credited back into my account.
The transaction receipts from the bank have been attached here for both transactions for further reference.

About 30 minutes ago i tried to book flight spicejet from srinagar to gwalior on 23june.

Details are as follows
Date 23june 2019
No of person :4

Srinagar to gwalior
Booked on 26may 2019 at 11.20 pm
Payment by netbanking from hdfc bank

Money deducted but no message received for flight details

Details fro hdfc net banking is

27 may 2019 [protected]techcleartrip [protected] 27 may 2019 20, 408.00

Kindly arrange ticket details

I booked flight tickets from. Delhi to goa (2 way) from. Cleartrip site n it lead me to som gateway razorpay. I got a email of payment confirmation from razorpay with some payment id (Paycaakiapgp1yumx)
But hvnt got my tickets or any trip id. While i try cleartrip customer care they ask for trip id which i dnt hv. Neither do i hv any co tact of razorpay. I feel i m. Cheated of my money please suggest as soon as possible

Sir, I had book a ticket from clear trip app with a mail id [protected]@gmil.com without any login to the app. The transaction has been made of rs 6837 for the booking to VPA [protected]@ybl having reference number[protected] from [protected]@ybl. But no ticket has been generated, no transaction has been found in any corner of the app and from the costumer care of clear trip

I was booking flight ticket on[protected] from Delhi to Lucknow by Cleartrip but when I was making payment through net banking my account was debited for rs 10102/- but ticket was not booked .when I approached bank they give me Bill reference no [protected] saying that I should contact Cleartrip for refund.kindly get my debited money back from Cleartrip

Dear Sir / Madam,

I booked Indigo flight ticket of Mrs. Fatimabanu Mansuri from Vadodara to Dehradun (PNR No. HN2IVE, Flight no. 6E 2591 & 6E 966, Date : 23.04.2019, time 07:05 & 12:55, ticket fare : Rs. 9192) on dtd.08.04.2019 but immediately we came to know that we booked ticked with wrong name (In place of Faridabanu Mansuri I entered Fatimabanu Mansuri) so I called Indigo customer care to do the needful in this regard so Indigo representative suggested to cancel the same ticket and book another ticked with corrected name in 1 hour and they will refund 100% amount against cancellation after 48 hours but still I didn't get any refund from Cleartrip.

Whenever i call customer care no of Cleartrip, they asked me trip id but i did not get any trip id with this ticked as i booked this ticket without login id. My mail id is [protected]@ongc.co.in and mobile no for this ticket is [protected] So kindly look into the matter and do the needful at your end to get me my refund amount back as soon as possible.

Regards

Sir,
I have booked a complaint on 29th april regarding refund of cancellation money. The complaint is as follows.
"on 19th april i have booked one compliant regarding non deposit of refund amount against cancelled flight ticket from bhubaneswar to trivandrum bearing the pnr no mj56vn of indigo flight scheduled to departure on 6th january at 8.35 a. M from bhubaneswar biju pattnaik international airpor. Plz. Check the status and do the needful for refund of the same to my account."

Plz. Do the needful as soonas possible.

Sir/madam,

1. Ref no. Trip id no:[protected]
2. Pnr no. (Pnr) pyq8jj to kochi-bangalore-bagdogra on 12april, 2019
3. Pnr no. (Pnr) gyqkhw to bagdogra-bangalore-kochi on 22april, 2019

The flight tickets with your trip id:[protected]From kochi-bangalore-bagdogra on 12 april, 2019 and return flight on 22 april, 2019 from bagdogra-bangalore-kochi were cancelled due to the grounding of boeing 737 max 8 by the spice jet. Those tickets were cancelled as per the directives issued by the spicejet. Hence i request your good office to take urgent steps to refund the full ticket charges without any delay.

Please note that this is my thirdrequest for the same. I believe that you will take necessary actions for immediately refunding the cancelled ticket charges. Please do the needful without delay. Now more than 2 months already elapsed. You are purposefully and deliberately delaying the refund which is against the directives issued by the ministry of aviation.

Thanking you

Yours faithfully

Advocate jamaludheen.