ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1632
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
460
down
229

Phone:
Phone:
up
260
down
146
up
137
down
137

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1632
Pending
26
Resolved
49
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — Cleartrip cheated

 15010528534
While I booked the ticket from Bangalore to Dubai on Cleartrip [ [protected]] Trip ID: on 05/01/2015 it was refundable ticket and I have the copy of the same. I called up cleartrip on 19/02/2015, I was taken for a surprise to know that the ticket was non-refundable by the call centre executive; however, then the executive agreed saying it was Cleartrip's error and the amount will be refunded [I have the call recording the for the same]. I cancelled and requested the amount to be transferred to my wallet which takes only 7 hours as per them and sent an email to the customer support and regarding...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Non refund of airfare of flight

 A H Shah
Dear sir
I had booked a ticket for indigo airlines flight from jammu to srinagar for 01 Feb 2015( flight no 6E-559, trip ID [protected], airline pnr ICLENK) through your agency and paid Rs 3368 through my credit card.
The said flight was cancelled due to bad weather and airlines office at jammu airport processed the case for full refund.
I have yet to receive the refund to my credit card account.
Could you please look into the matter and make defined of Rs 3368 to my credit card account without further delay
Yours sincerely
Abdul Hamid Shah...
Complaint comments  Read comments Complaint category Airlines

Cleartrip.com — Refund not processed

 seshusa
I made a reservation in HOTEL SRIPATHI INDRAPRATHA via cleartrip.com for 31.12.2014 (one night) and paid the amount in full.

Due to change in plans, I have cancelled the reservation on the same day and request for refund. Since then I am following it with the customer care of Cleartrip.com regularly but to no avail.

Always, I get the same response that the due to technical problem refund could not be processed and cleartrip.com needs 7 to 14 days to process the request.

I request your help in getting the refund processed at the earliest.

Thanks...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — over charged

 simon anthony
I booked Mumbai to dubai from cleartrip for inr 9761 and on spice jet site the price was inr 8000 and spice flex inr 9700. I called the clear trip customer service i spoke to Harshal I asked him whether my ticket is flex for paying 9761. He was clueless and I asked him to connect me to the supervisor he said toto hold for 2 min. After few minutes the call was didisconnected and no one called me back. First anand last time clear trip. I'll recommend all not to use cleartrip. Please dont fool people....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Booking failed payment successful

 sketchpad25
I was trying to book for flights from Manila to Dubai for my family. During the payment process there was some kind of error in the website. Then I received a text message from my bank that it was already debited from my account. The booking hasn't even been completed and I haven't received any email or travel ID from cleartrip for that matter. I was trying to call the customer service but it seems to be busy all the time! Please advise as I need the charged amount to book flights as soon as possible!...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — Booking a non-refundable ticket with no amendment possible without informing

 parent1961
I booked a ticket from Delhi to San Francisco and back on January 25, 2014 through the phones sales service of Clear trip. Prior to that I had seen the online cost of the same ticket (which was refundable). Cleartrip booking ID: [protected] The sale was made by Mr. Ramkishor Bharti at 21.30 hrs on Jan 25. I referred to the online cost and he offered me a cashback of Rs. 1000. He DID NOT inform me that he was booking a non-refundable ticket where even a date change was not possible, I have never ever booked such a non-refundable ticket. Since i was booking 1.5 months in advance, I obviously...
Complaint comments  Read comments [1]Complaint category Airlines

Clear Trip — blocking cusomer money for internal payment issues

 CO_LAB5
I never expected CLeartrip would be so Bad. THis is the last time I will ever use Cleartrip. I have made the payment for the Round Trip Bangalore to Delhi. There was a payment error. Your customer service person called me up and sent me the payment link. On paying the amount I received Transaction successful message(attached). Here is my trip id [protected] trip id [protected] tripid2. The amount is already debited. On enquiry i was told the booking is not confirmed. I have NO MONEY to Book again. I have to travel on an emergency. You cannot block customer money for 4 days.!! Your...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Airline refunded but cleartrip is clueless- my money STUCK!

 kavitha jayaram
Cant help posting, ‪#‎cleartrip‬, one of the worst ever!!! dont ever book here.. 1. I made an erroneous booking(name was wrongly typed) through their app on 23rd(Friday) and instantly realised it(in a min) and called their Customer Support. they refused to help and asked me to cancel and rebook. 2. I the called the airline (indigo) directly and they were extremely helpful. understanding the genuinity of my issue, they refunded the entire amount back to cleartrip on friday itself. 3. i called cleartrip to convey this. I asked for a tracking id/sms. they said they dont have provision for...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Problem in the online ticket booking system.

 Gaurav12321
My name is Gaurav Dixit. I'm from Delhi and working in Leela Palace Bangalore. I booked my tickets from Bangalore to Delhi round trip. (10th April Bangalore-Delhi, & 23 April Bangalore Delhi - Bangalore). I cross checked everything and made the payment. But when i got the final email about the booking it was different. It was 10th April Delhi - Bangalore & 23rd April Bangalore-Delhi., When i called up in clear trip i was told that its my fault or IT, they will check and get back to me. they also told me that they cannot help me if its not an IT fault. kindly help me. I'm a middle...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — No refund for Unsucessfull Payment

 kinju5136
I got the message at the time of booking "Oops payment not processed ", so I have tried again. After three unsuccessful try, at 4th time I got the confirmed booking message. Then saw that all 4 tkts booked. I have to book only one tkt and booked all 4 . Because of technical issue for site, this was happened. Now Cleatrip denied to give the refund of whole amount. History is as per below. 1.Trip ID : [protected]. Booking Amount :- 17, 821 Date :- 8th Jan 2015 Refund Amount : Rs. 14, 131/-. (Refund Recd) Pending Amount to be refund:- 3, 690 2.Trip ID : [protected]. Booking Amount...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip.com — CLEARTRIP - CHEAT FRAUD EMPTY PROMISES

 Siddhattha
Don't ever book with cleartrip. it is a fraud company. If any cancellation done by ( even if it is not by you ), To get the refund you need to call them for months and they will keep pushing you. They are only after your money. Once they gets it, they don't give a damn.. Cleartrip.com is a cheat and fraud company.. Ask them what happened to my booking [protected] They swindle my Rs. 23, 443 And keep avoiding and making all the promises and never fulfill. They keep asking me to call back tomorrow, after 12, after 2, after 4 and promise me they will call me and TOO MANY PROMISES.. Not...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund of amount for tripod transaction 30/12/2014

 plakshmanarao
i booked ticket from visakhapatnam to mumbai anr return from mumbai to visakhapatnam in space jet and the transaction was not through and ticket is not generated, but amount of Rs 17192/- was dwbited in my account on 30/12/2014. the tripid no is [protected]. The ARN number is[protected] [protected] as informed by your custer care . on enquiry the state bank of hyderabad the amount is not received and credit is not given to my account although it is nearly aweek from 30th Dec 2014. The amount may please credited to my account immediately p.krishnamohan...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money not refunded

 pushkarsingh1
hi i was booking from cleartrip and i received that oops sorry your booking did not go successfully.soon i received a call from cleartrip and they informed same thing and they informed money will be refunded to me in 3 to 5 business days . this happened on 16th december.money was deducted but no booking done.i was calling cleartrip to follow up and they were telling same thing that refund is in process and i will receive it.when it became 15 days and i got pissed off. i sent a email to the customer care.they came back with an shocking news that my booking was successful at that time and so you will...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — Wrong information about refund policy from customer service

 user1201
When I asked a cleartrip customer service staff about their train cancellation policy, he told me that cleartrip will charge me "25% of the base fare + total taxes and fees" if I cancel my booked train ticket LESS THAN 24 hours and UPTO 4 hours before departure. I cancelled my train ticket 27 hours before, but I found out that cleartrip charged me "25% of the base fare + total taxes and fees" as a cancellation charge. I asked the staff why cleartrip charged me "25% of the base fare + total taxes and fees" even though I cancelled my ticket 27 hours before the train departure time. He gave me...
Complaint comments  Read comments Complaint category Railways

Clear Trip — Fake reservations by Clear Trip

 chidurdr
Clearly clear trip is the worst experience I ever had. I had booked a hotel 2 weeks in advance with payment. I called cleartrip twice to double check if the hotel is confirmed. Cleartrip confirmed by booking with full confidence. When I reached the hotel at 9PM, I learnt that there was no booking made by cleartrip. I along with my family were stranded in a remote place at night. It was he heavily raining. No transports available. :( For 2 hours I tried calling the cleartrip customer care with no luck. I was put on hold many times with no response. I spoke with almost 10 customer...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Money not refunding

 b.ag
Hi I booked a flight from Delhi to udaipur, which they rescheduled. That was not suitable to me, hence I asked for cancellation. I booked new flight and went with the same, as they promised me to send the refund. Now after 2 monts, they transferred 10% of that money in my account. Now, they are not willing to give my rest of the amount. Pathetic service, real bad, literally theives. Can anyone suggest how can I take my money back from theese guys? Subhash...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Pathetic Services -Refund not received after 25 days

 Dhirendra Varma
Trip ID: [protected] Flight got delayed for more than 1 hours hence cancelled the booking from Lucknow to Delhi.on 24th Nov-2014. After so many reminders and mails and phone calls refund has not passed and no concrete reply from cleartrip .After contact to Jet Airways they are saying that cleartrip has not raised the RAA for the refund ?? I have written to cleartrip from my registered mail ID 5 times . Clear trip has no escalation matrix, if one executive is not listening so no customer can go to higher up. NO OTHER MAIL ID IS GIVEN NOR ANY OTHER HIGHER UP NO and If you speak to phone no[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation charges [Resolved]

 Srinivasan,B
Trip ID [protected] Kindly note the following:- We have booked a return ticket to Mumbai from Bengaluru for me and my wife, which happened to be spicejet flights. Spicejet on its own had canceleed my flight to Mumbai. As per IATA convention, it is our prerogative to accept change of flights once my flight is cancelled. Once my forward flight is cancelled, there can not be a return flight. Hence we spoke to your customer support (Ms.NIHARIKA) explained the situation and asked for the refund of tickets money. Shocked to see you have deducted full deduction charges, your service charges and...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — trip id 1412156771, 1412155249

 Peppered Moth
Hi, I booked two rooms (ids in the subject) in purple resort pondicherry for dec 27, 28. We had to reschedule the dates due to an emergency and wanted to cancel the tickets. the company policy said that these tickets would be non refundable, hence we called the customer care to confirm. The customer care executive told us that it could be refunded only 300 would be charged. As each room is 3800, hence 7600 for two rooms, we cancelled the ticket. when we called to re-confirm she said it is non refundable, we cant get the money back. We are very very upset with cleartrip and this customer service....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Airways ticket cancelled fare not refunded - Trip Id 1411259128

 belnith
I had booked a jet airways ticket from chennai to mumbai for 8th Dec 2014 trip using clear trip site. Subsequently I rescheduled trip to 10th Dec changing flight to Spice jet paying difference amount of 3020. But 5th Dec 2014 I got a SMS from spice jet saying chennai to mumbai trip has been cancelled and full refund will be made for this cancellation. Later I called cleartrip executive and told about this flight status and requested to make alternate arrangement. Said executive confirmed that alternative arrangement would be made with in a day. But 2 days there was not any intimation and hence...
Complaint comments  Read comments Complaint category Airlines

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