ClearTrip Complaints & Reviews

Hi,
I booked a AirIndia flight from Kochi to Bangalore on 22 April 2019 using Cleartrip. After we boarded the flight, AirIndia staff announced that flight has technical problem and it will be delayed. Later we were unboarded and announced that they are cancelling the flight and full refund will be made on original payment.
Initially I contacted AirIndia to refund the money, eventually they responded indicating the I have to contact Cleartrip for refund as I booked from them. After contacting Cleartrip few many times I received email from them indicating the AirIndia approved full refund and I need to contact the customer care for providing the details. I contacted them and provided all my details. From then onwards Cleartrip is not at all refunding my amount. It's been 50 days no refund has been issued. One day I received email indicating the I need to submit endorsed copy from AirIndia. When I contacted AirIndia, they are telling that refund has to go through Agent (Cleartrip) rather than through me. I have no other option raising a complaint here.
PNR: HMVY0
Trip ID:[protected]
Date: 22 April 2019
Order Id :[protected]
No of Traveller: 2
Amount to be refunded: INR 3868

Trip ID [protected] round trip flights for Ashley Jessica - she was not able to make it to her flight because she got hospitalized, brought this up to the airline (Cebu Pacific) and they agreed and processed the full refund since April 2019. Until now Cleartrip did not give me my money back. If I will follow up, there is no progress at all and they are always saying the same thing. Customer representatives and even the supervisors not doing their job properly.

Hi,
I was trying to book a flight with Cleartrip on 2nd June, 2019 from Ahm to Del. But my online transaction was failed and still amount was debited from my Airtel Payment Bank

Amount - 4584 INR
Transaction Reference - [protected]

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made at all.

Please help me to get my money back into my account.

Thanks
Abhishek Vyas
mob No - [protected]

Dear Sir,

Please note that we have also submitted this complaint before and the issue was marked as Resolved but we inform you that the issue is not resolved.
Please do not mark it as resolved as they have not solved the same at all.

This is a very serious Issue we have come across for Cleartrip and this is not the first time. Cleartrip is having a B2B Platform for Travel Agents called as "Agentbox" and...

This is in reference with the booking i made for your flight through cleartrip
Trip id no[protected]
Flight from Trivandrum to Delhi
On 07 june ‘19
Time - 10:50 am
Flight tickets- 5

I had prebooked 5 meals - 3 veg and 2 non veg meals
2 months before at the time of ticket booking itself

And PAID IN ADVANCE through debit card
Wishing that I’ll get breakfast served in my 5 hours long journey

But it had been very disappointing to see that we were refused by your crew members because their list didn’t have our details

She asked me to talk at the delhi airport

I have a question, when i had booked it to get in between the flight why should i wait to reach delhi airport which is my destination
We have been travelling from someother place and came a long distance to reach the airport due to which we couldn’t eat anything but we were relieved to know that we had already booked meal in the flight
Should we wait all EMPTY STOMACH till 4:00 pm

I never expected such things from indigo, I considered you as a reliable airline who values their customers
I had booked in advance to avoid last minute flight payments and hassle
BUT I REGRET IT NOW

I’m attaching the details of the payment receipt

Where one can clearly see the charges breakup
And BOOKED MEALS

Hi,
I was trying to book a flight in GoAir for Oct 23, 2019 from CCU to AMD. But my online transaction was failed and still amount was debited from my account.

Amount - 21, 536 INR
Transaction Reference[protected]
Narration[protected]TechCleartrip

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made at all.

Please help me to get my money back into my account.

Thanks
Deepjyoti Chakraborty (Deep)
Mob: [protected]

We regret to inform you that Air China has cancelled your PEK-BOM flight CA-889.Unfortunately the airline has not provided an alternative.So we request you to callCleartrip customer care @[protected]/[protected] to check if any other flight option might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us.Please take up the matter seriously & revert on top priority. Every time we are calling you from Vancouver on international call.
VERY POOR SERVICE & BAD EXPERIENCE FROM CLEAR TRIP

There is no value for the customer. I had to change my flight for my family due to some emergency and i call the call center agent miss kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call center and requested the same and now he is stating that i can't cancel the partial tickets. Requested a manager mr. Dev said no my staff should know that this tickets can't be cancelled partiality and i had requested him to check the voice recording which he said he will check and call me in 24 hours. After 3 days i call again and wasted my 1 hour of time explaining the agent when they had transferred my calls to 3 different persons. Finally i ask for manager and my call was put on hold for 10 min. The manager had promised that someone will call me on the 03rd june morning which again no call received.

We regret to inform you that air china has cancelled your pek-bom flight ca-889. Unfortunately the airline has not provided an alternative. So we request you to callcleartrip customer care @[protected]/[protected] to check if any other flight option might work for you.in case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us. Please take up the matter seriously & revert on top priority. Every time we are calling you from vancouver on international call.
Trip id is [protected] – flight ca-889 from pek-bom is cancelled by the airline

I tried to book an air ticket from Bangalore to Pune, after all the process total 21, 696.00 amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:
Dear customer, purchase of inr 21, 696.00 has been made on debit card linked to acct xxxxx5027 on 03/06/2019. Pune Trip[protected]Clear Trip.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter.

Thank You.

Hi cleartrip,

I tried to book tickets on 27/05/2019, in the name of ankita nanda and made an online payment for it. The amount was debited but the session got timed out and the tickests were not booked. Below is the transaction details:

Bil/onl/[protected]/cleartrip /[protected] failed, didn't receive ticket but amount debited.

Please provide the refund asap

I was trying to book a funworld ticket through cleartrip.com from my mobile on 2nd june 2019 and while doing the booking i have been charged 5300 for the booking but my transaction has not completed and also i did not get any booking confirmation intimation
I want to know when will the money which had been deducted from my card is back to my account.
Tried to call cleartrip support but could not able to connect as it required a trip id which i did not received as the booking has not completed due to some error.
After happening all this when o tried to connect with cleartrip support then it is aksinh trip id to connect so i am not able to connect with them and alsi i did not get any callback to my number as my transaction has failed and update about my reversal of amount

I had booked on 03Jun2019 time 20:22 doha local time, one way ticket from Ahmedabad to Doha indigo flight for 20July2019 departure time 12-30 throgh Ixigo application by using Doha bank credit card. Money deducted 509 87 Qatari Riyal but not received ticket or trip Id . Without trip Id i can't talk on customer care phone support. Please do needful.
Kamlesh
Mo Qatar[protected]
[protected]@yahoo.com

First of all this company should be shut down, there is no value for the customer. I had to change my flight for my family due to some emergency and i call the call centre agent mis kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call centre and requested the same and now he is stating that i can't cancel the partial tickets. Requested a manager mr. Dev said no my staff should know that this tickets can't be cancelled partiality and i had requested him to check the voice recording which he said he will check and call me in 24 hours. After 3 days i call again and waisted my 1 hour of time explaining the agent when they had transferred my calls to 3 different persons. Finally i ask for manager and my call was put on hold for 10 min. The manager had promised that someone will call me today morning which again no call received.
I'm now filing a complaint to the consumer rights for fooling the customer and stealing the money.
There is no trust on you guys will never ever book tru clear trip.

I had to cancel my flight schedule due to unexpected changes from my side.
So i cancelled the flight next day and it has been already two months!
But the cleartrip company did not refund me my money yet.
They only repeat same answer again and again.
I can't understand why this takes such a long time and lost trust on this company. I am really annoyed and disappointed about india based company and urge this problem to be solved before i begin another administrative means. My trip id with this company cleartrip is[protected].

I have booked flight ticket from delhi to vishakhapatnam and the amount was deducted twice from debit card. When i called up customer care they asked me to send the bank statement and i have done that. But after that no response except always saying we need to further investigate the case.
Compliant:09084696.
Trip id:[protected]
Trying to file a dispute case on clear trip from standard chartered bank if i don't get a response within 72 hours from clear trip.

I booked a mumbai filmcity tour today at 12:30 pm. However due to sunday megablock, i couldn't reach there at the time. However i contacted the cleartrip team before this, but they failed to provide me with a slot later, although there were many. My ₹585 is wasted. Even they had said they will call to verify my trip but they never did so.
My trip id[protected].
Please refund my money as soon as possible.

Money of amount 3575 has been deducted from my account on 2 june 2019 and i have not received any confirmation till now.
Since i dont have a trip id i can not find my e-ticket.
Please look into the matter and refund me the money as soon as possible as i have to book a flight urgently. And i have to make a travel before 4th of june so i'll request you to put this in your priority list.

Dear clear trip team,

Ref trip id:[protected]

This is utter shame on cleartrip that after promising the much delayed refund amt date 27th may. Still refund is not processed. Upon continue follow up with customer care the experience became more worst and looks open fraud as each csr provide his wishful delay reason.
Been calling almost daily since 26th may requesting to speak to customer care manager the csr make hold call for 8 to 10 mins to say he is not available but promise to arrange call in next 2 hour which never happen.

If customer change the flight date then customer has to pay difference with penalties.. But now clear trip keep giving false commitment with new much delay date then why they shouldn't pay for this?

Such disgusting experience is not acceptable with all false promises on the recorded lines n mails.

Looking forward for refund at the earliest.

I booked two flight tickets on 31st may 2019 at 1:55 pm destination was from delhi to srinagar departure time 15: 45-17: 15 31st may 2019 from go air g8-337. Cleartrip pvt ltd deducted rs 33762 of two passengers. I didn't receive any trip id nor confirmation messages. When tried to contact with customer service of cleartrip they are asking me to enter trip id which is haven't received. Please refund my money back.