ClearTrip Complaints & Reviews

Ref Trip id:[protected]

Dear Clear trip team.
Clear trip was lying to me since 2 months but as per jet airways team.agent has not even intiated the request for refund that means you all are sleeping on my case.
The worst customer service..

Customer service management are very non cooperative and talk like they are master of each customer

Coz of clear trip lazy attitude we are sufferingbr...

I booked a trip last March 3, which is Bangkok to Dubai, unfortunately, I received an email last week of March, that the timings were changed by the airlines which is OMAN AIR, so at that time I thought I still have a good deal so I confirmed it. But then, I decided to cancel it because I found a cheaper price for the same trip. I request a cancellation and they confirmed it April 21. To make the story short I called them several times, and...

Hi,
I booked a AirIndia flight from Kochi to Bangalore on 22 April 2019 using Cleartrip. After we boarded the flight, AirIndia staff announced that flight has technical problem and it will be delayed. Later we were unboarded and announced that they are cancelling the flight and full refund will be made on original payment.
Initially I contacted AirIndia to refund the money, eventually they responded indicating the I have...

Trip ID [protected] round trip flights for Ashley Jessica - she was not able to make it to her flight because she got hospitalized, brought this up to the airline (Cebu Pacific) and they agreed and processed the full refund since April 2019. Until now Cleartrip did not give me my money back. If I will follow up, there is no progress at all and they are always saying the same thing. Customer representatives and even the supervisors not doing...

Hi,
I was trying to book a flight with Cleartrip on 2nd June, 2019 from Ahm to Del. But my online transaction was failed and still amount was debited from my Airtel Payment Bank

Amount - 4584 INR
Transaction Reference - [protected]

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made at all.

Please...

Dear Sir,

Please note that we have also submitted this complaint before and the issue was marked as Resolved but we inform you that the issue is not resolved.
Please do not mark it as resolved as they have not solved the same at all.

This is a very serious Issue we have come across for Cleartrip and this is not the first time. Cleartrip is having a B2B Platform for Travel Agents called as "Agentbox" and...

This is in reference with the booking i made for your flight through cleartrip
Trip id no[protected]
Flight from Trivandrum to Delhi
On 07 june ‘19
Time - 10:50 am
Flight tickets- 5

I had prebooked 5 meals - 3 veg and 2 non veg meals
2 months before at the time of ticket booking itself

And PAID IN ADVANCE through debit card
Wishing that I’ll get breakfast...

Hi,
I was trying to book a flight in GoAir for Oct 23, 2019 from CCU to AMD. But my online transaction was failed and still amount was debited from my account.

Amount - 21, 536 INR
Transaction Reference[protected]
Narration[protected]TechCleartrip

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made...

We regret to inform you that Air China has cancelled your PEK-BOM flight CA-889.Unfortunately the airline has not provided an alternative.So we request you to callCleartrip customer care @[protected]/[protected] to check if any other flight option might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip...

There is no value for the customer. I had to change my flight for my family due to some emergency and i call the call center agent miss kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call center and requested the same and now he is stating that i can't cancel the partial tickets. Requested a manager mr. Dev said...

We regret to inform you that air china has cancelled your pek-bom flight ca-889. Unfortunately the airline has not provided an alternative. So we request you to callcleartrip customer care @[protected]/[protected] to check if any other flight option might work for you.in case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip...

I tried to book an air ticket from Bangalore to Pune, after all the process total 21, 696.00 amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:
Dear customer, purchase of inr 21, 696.00 has been made on debit card linked to acct xxxxx5027 on 03/06/2019. Pune Trip[protected]Clear Trip.
Now i am unable to contact cleartrip as i don't have any trip id.br...

Hi cleartrip,

I tried to book tickets on 27/05/2019, in the name of ankita nanda and made an online payment for it. The amount was debited but the session got timed out and the tickests were not booked. Below is the transaction details:

Bil/onl/[protected]/cleartrip /[protected] failed, didn't receive ticket but amount debited.

Please provide the refund asap...

I was trying to book a funworld ticket through cleartrip.com from my mobile on 2nd june 2019 and while doing the booking i have been charged 5300 for the booking but my transaction has not completed and also i did not get any booking confirmation intimation
I want to know when will the money which had been deducted from my card is back to my account.
Tried to call cleartrip support but could not able to connect as it required...

I had booked on 03Jun2019 time 20:22 doha local time, one way ticket from Ahmedabad to Doha indigo flight for 20July2019 departure time 12-30 throgh Ixigo application by using Doha bank credit card. Money deducted 509 87 Qatari Riyal but not received ticket or trip Id . Without trip Id i can't talk on customer care phone support. Please do needful.
Kamlesh
Mo Qatar[protected]
[protected]@yahoo.com...

First of all this company should be shut down, there is no value for the customer. I had to change my flight for my family due to some emergency and i call the call centre agent mis kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call centre and requested the same and now he is stating that i can't cancel the partial...

I had to cancel my flight schedule due to unexpected changes from my side.
So i cancelled the flight next day and it has been already two months!
But the cleartrip company did not refund me my money yet.
They only repeat same answer again and again.
I can't understand why this takes such a long time and lost trust on this company. I am really annoyed and disappointed about india based company and urge this problem...

I have booked flight ticket from delhi to vishakhapatnam and the amount was deducted twice from debit card. When i called up customer care they asked me to send the bank statement and i have done that. But after that no response except always saying we need to further investigate the case.
Compliant:09084696.
Trip id:[protected]
Trying to file a dispute case on clear trip from standard chartered bank if i don't get a...

I booked a mumbai filmcity tour today at 12:30 pm. However due to sunday megablock, i couldn't reach there at the time. However i contacted the cleartrip team before this, but they failed to provide me with a slot later, although there were many. My ₹585 is wasted. Even they had said they will call to verify my trip but they never did so.
My trip id[protected].
Please refund my money as soon as possible....

Money of amount 3575 has been deducted from my account on 2 june 2019 and i have not received any confirmation till now.
Since i dont have a trip id i can not find my e-ticket.
Please look into the matter and refund me the money as soon as possible as i have to book a flight urgently. And i have to make a travel before 4th of june so i'll request you to put this in your priority list....