ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1619
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
456
down
228

Phone:
Phone:
up
259
down
144
up
134
down
133

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1619
Pending
27
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — Flight cancellation refund

 sushbose
I want the amnount that i have paid for booking a flight back, i know the reply ull give is regret the incovinience and as per oplicies bla bla.. I dont care. Its wholely my wish whether i want to go or not. I booked it with my money y do i not expect it back. If you cant refund kindly ask ur manager to call if he cant ask his manager to call. I m ready to take this issue as high as it goes, u people are a worst webiste ever. Dont u dare cancel my ticket without my consent. This is also a complain about varun i spoke to yest who is ofcourse ur employee and a worst cust service ever. I want my entire...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — NO CONFIRMATION RECEIVED

 Baron.vrinda
I booked my hotel yesterday through the Clear Trip application, and the money was deducted from my bank account. However I got no confirmation on the app or via mail despite my bank showing the transaction under clear trip's head. I have been sending repeated mails and calling on all the customer care numbers but I can't get across to the executive. I have tried calling atleast 50-70 times. My travelling day is today and the hotel also says that no confirmation has been receieved. Its been over 10 hours and I havent received any mail from the customer care, despite it being mentioned on the site...
Complaint comments  Read comments Complaint category Unauthorized charges

Cleartrip — Accidentally cancelled reservation

 ratnasheel
Sir, I had booked a room in Ambrosia Sarovar Portico, Haridwar from 23rd to 25th May via cleartrip.com I paid Rs.5209 for it.My Cleartrip Trip ID is [protected] and Voucher no is CHMM[protected]Issued on 18 May, 2015) While trying to check the reservation online, the wrong link got clicked and the reservation was accidentally cancelled.This was done in error.Please reinstate my reservation and allow me to stay at the hotel.I have already paid for the reservation by credit card and i cannot make any alternate arrangements now.This would cause great discomfort to my family. Hence i shall be...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Cleartrip not ready to accept their responsibilities

 neelghodasara
My trip id is [protected]. We booked tickets from Rajkot to Bangalore (via Mumbai) for 19th May, 2015. Now my JetKonnect flight no. 9W-7130 got delayed from Rajkot by 2 hours, so I couldn't make it for the next flight from Mumbai to Bangalore. Now contacting JetKonnect staff, they are not willing to pay any compensation nor arrange any other flight for Bangalore. On the other hand, Cleartrip is simply saying we're sorry, we apologize thats it. They are not willing to arrange the next flight. On asking further, they are suggesting us to buy another ticket from Mumbai to Bangalore for Rs. 14000/-...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Non reply to refund request

 Russell Collins
I have submitted a case previously as follows: Case # 09896020: Fwd: NOTE: Case File #08374136 I have booked and paid for a flight via Cleartrip for Air India from Delhi to Kullu, and this flight was cancelled by the airline. I have requested information about a refund to this flight prior to 15 Feb 2015 and received this reply: Your email is being addressed by our Customer Care Executives and someone will get back to you shortly. Case #09896020: "Fwd: NOTE: Case File #08374136" has been created. I have not heard anything in spite of repeated requests for information....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — when will you refund my cancelled ticket

 body soda
im sathish.i booked the flight ticket through cleartrip app on my mobile, my user id is [email protected] booked the ticket on 3rd may 2015 tuticorin to chennai travell date is[protected].but i cancelled that ticket on 4th may 2015, my trip id is [protected].when i was cancelled the ticket the refund amount shows rs 3000 something and it will be refund with in 5 to 7 working days.but the refund is not received to me.i called the cleartrip customer care 2 times.he told that the error in our system, we processed immediately.but till now i can't get any email or phone call or sms from your cleartrip.when...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Booked room not after payment

 mukesh_abc123
I booked a hotel booking for Ashok beach resort pondicherry with cleartip ID [protected]. I booked Premium cottage. When reached hotel, it was informed that booking was cancelled from Hotel side since rooms were already booked and still cleartrip moved ahead with booking. As per hotel manager, Cleratrip was already informed that there no more hotel rooms avaliable.. I wasted my 3-4 hours of 1 days trip in calling cleartrip customer care and they not at all helping... I have contacted customer case 3 times and briefed my problem to different individuals..but no disctrete solution is provded...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cleartrip — Voucher received for Hotel Booking but actual not book

 Aanal Dave
Hi, I have booked Hotel castel, Manali. After confirmation to Kavita( Customer care Representative). I had payment for same. And same i got confirm voucher from cleaer Trip. when i have called to again, They told me, room are not available and not booked.pls do needful. and book my room. Trip id:[protected], Clear Trip Rushikesh acharya-[protected]...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund not processed in spite of assurance

 gomzi1
Clear trip id : [protected] Booked flight for mum - goa return for 13 April and return 15 April on 1 Feb 2015 for rs 3870/- called cleartrip on 12 April 6.30 pm, spoke to madam nageshwari, was informed by cleartrip that the flight was erroneously cancelled from their end. Assured by cleartrip, that they will refund the entire amount of the booking and also will be compensated entirely for my mum to goa departure for the next day on 13 April. New booking made on cleartrip on 12 April .. trip id: [protected] for rs 4258/- for mum to goa for 13 April. Have called cleartrip several times after...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — tickets variation amount

 sri reddy ys
My name srisrinivasulu reddy my trip id [protected].I am booked the ticket clear trip online i will specify flight ticket times after conform payments 12502. They are calling to me they are given payment link then I will pay 12502 rupess by debit card. They are given payment invoices 11742 rupess . flight ticket times changed .actually I will specify flight ticket time 14:20 pm.Delhi to Hyderabad.why they are changed .amount also different so they are not given balance . they are given changed invoice 12502 rupess. Actual amount 11742 rupess only....
Complaint comments  Read comments Complaint category Law & Civil Rights

Cleartrip — Wrong booking date while booking a flight from BLR to HYD on 14th May 2015

 Shalini Sridhar
Its a horrible experience for me with Clear trip site booking today 14th May 15. I booked a flight from Bangalore to Hyderabad on INDIGO 6E-152 17.30 - 18:35 HYD on 14th May 2015, But The Clear Trip Site Has Booked My Ticket On INDIGO 6E 466 BLR - HYD - 14th May 15.25 - 16.30 I spoke immediately with your customer support regarding wrong flight booking and the associate cconveniently washed off his hands saying that its not cleartrip's fault but Indigo has booked me on 15.25 flight. if you can find out from my call recording after 1 pm today, the call was not properly attended and hanged in...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not refunded cancellation ticket amount

 nayanb
My company VNB International Pvt. Ltd. booked the ticekt for Bom-algeria-Bom for 4 people in sept 2014, out of 1 person cencel the trip and we have cencel the ticket, rest all travel, the refund amount of that 1 person is stil not done by cleartrip, we are chasing them from last 6 month, but they says thy have done the refund, but not ready to give any proofe, where as at our end we hve given the cirtificate from our bank also that no refund is recived from cleartrip, the payment was done by NEFT to Cleartrip, so it should come back to same account. They are giving the ARN number which is generally...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — Fake transaction

 Bubai29
Sir/ Madam, This is to inform you that my Trip ID is [protected] Kolkata to Visakhapatnam round trip. I was booked this ticket on 21.2.15 at 17.19 hrs and total Amount is Rs. 7106/-. On 25.03.2015 I was change my trip date which is 6th May 2015 to 1st May 2015 through Cleartrip. Unfortunately this changed not successfully but I also paid through my SBI Credit Card Rs. 4296/-. My Card No is **** **** **** 4541 and transaction Id is [protected]. Then I changed my trip date through Indigo and paid Rs. 2771/-. Very shortly they also approved my transaction and confirmed my ticket. In...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip.com — Refund not given fully for booking id 15032012628

 s_seshadri
My flights from Mumbai to Chennai and Chennai to Mumbai were cancelled by airline (SpiceJet). I am entitled to full refund on both bookings done via Cleartrip. I have got partial refund for one booking [protected] and no refund as yet for the other booking [protected]. Airline says they have already refunded the full amount of the bookings to Cleartrip (the agent). Kindly ensure that I get full refund, I have got Rs.4000 less refund in the booking no [protected] and zero refund in booking no [protected]...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Cleartrip Hotels

 Avimitta
hi my name is avinash .i have made a booking on cleartrip for a hotel in chennai on 7th April .I took a cab and reached the hotel where my booking was unavailable due to no rooms in the hotel .The hotel said that they have informed cleartrip that they were sold out already.When I called the customer care they just say a sorry and refunded the amount which wasn't the need of the hour.It was 10.30 in the night and I had to take another cab and made another booking almost 10km far away.i spent almost 1000 on the cabs rather I would have got a better hotel if I would have made a booking on a better...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Money Not Refunded and got cheated by the APP

 Jacobphilip
1- Used the Clear trip mobile APP to stay at the hotel. Money got charged from my account and 10 days later money has not been refunded into account. I was told money would come into my account in 4 working days. 2- Booked the room through the APP, stayed at the hotel and at the day of checking out there has not been any email sent to the hotel, but money has been deducted from my bank account. 3- Stayed on the phone with customer service and other staff in a total of 4 hours to resolve this matter, and all I got was "I AM SORRY", "I am Sorry", "I am Sorry" -- this is not call customer service,...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Spicejet Booking

 ddunlin
I use website called Cleartrip and member of this company for few years. I had no problem with Cleartrip booking and everything was great and smoothly. ID is [protected]. for Mrs Parveen Dunlin Spicejet SG2511 BUT my wife texted me that Spicejet has cancelled flights at 07.50 to Amritsar and relocated to 14.50. I have invesrtgated the situation and found that there are two schedule times with different SG2511 time 07.50am - 09.10am from 25th April till 24th Oct and SG2515 time 02.15pm - 04.15pm from 29th March till 24th October. Cleartrip displayed the Spicejet for the trip from New...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Clearetrip - Fraud

 kddhruv
Trip id = [protected]. Most pathetic experience I have ever had. Complete cheating by cleartrip, a fraud organization. The entire vacation was scrapped since clear trip booked a hotel which was already full. After 3 calls and follow up they gave option of a cheap hotel and when requested to give equal facility hotel, they denied after 3 another calls which lasted in total of more than 2 hrs discussions. Each time, they mentioned that they will call back with option but never called again. They kept me waiting till the start of journey date and then did not provide required option. Completely...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — false prrof by cleartrip IT team

 mominsameer
Hi, Kindly note that cleartrip IT and concern department are replying with false and manipulated snap short with regards to mandatory online boarding issue. I made a request for 70euros refund which i have to pay while my travelling process at paris airport just because of no information in cleartrip ticket attached and also IT department failed to send me the link for the mandatory online boarding snapshort. this is very serious concern for Cheating a genuine customer. Regards. Momin sameer [protected] Dubai....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Wrong Information

 Prabhdeep
I booked a flight ticket with Clear trip for my father Trip ID - Trip ID [protected]. Post booking I called to speak to a representative just to check if everything is in place. I spoke to Onkaeshvari who informed me that I have put in name incorrectly so we have void the tickets. I paid Rs 81333 for that ticket, due to cancellation of the ticket I had to rebook. When I called the Airlines(Austrian Airlines) they informed me that the way I put in name was correct. Due to this I had to rebook the ticket at expensive price plus I had paid below charges for which I would like to get refund for - 1....
Complaint comments  Read comments Complaint category Airlines

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