ClearTrip Complaints & Reviews

These guys won't provide you with any solution. They'll just waste your time.
Read the link to see how incompetent Cleartrip guys are

https://twitter.com/AshutoshManohar/status/[protected]

Trip ID [protected]

Flight cancelled ny Air China. Have been following up with Cleartrip for 15 days, but no resolution so far.

Here's the full story

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The story begins with an email - Cleartrip sends an email saying a part of the returning flight of the side characters has been cancelled by @AirChinaNA

Of the flight YVR - PEK - BOM, the PEK-BOM part has been cancelled.

I call @Cleartrip @riorover on June 29 requesting for a resolution, as due to my bad luck, I had booked tickets through these morons.
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So the very first call from my side was answered by Revati. She said she'd look into it and get back to me in 48 hours (but she didn't).

After 48 hours, I called again, spoke with Riya. She asked for 24 more hours, but like Revati, didn't get back at all. @Cleartrip @riorover the story goes downhill from here for you guys. @makemytrip @YatraOfficial you guys might enjoy this

Then I spoke with Nikhat ( she asked for 12 more hours)

Next day Payal (she said she'll get asap)

Next Day Yuvraj (no commitment)

Next day Pranav (handed phone to supervisor Apoorva)

(Same day as Pranav )Apoorva : We are looking into this, but we can't reach @AirChinaNA

So, after almost 6-7 days of calling @Cleartrip @riorover and receiving NO CALL BACK whatsoever, I called again on June 6/7 (I'm calling from Canada, so time difference, duh!) and spoke with Rahul Kshitij Sarang.
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So, for the first time during this call in so many days, we discussed what options we had :

1. Go with the refund, but the amount of refund unclear and to calculated
2. Check for flights for other days / routes

So, as established in the thread, I was calling @Cleartrip for 7+ days since their email about flight cancellation. Their reason for no resolution so far was "not able to reach @AirChinaNA @airchina " which doesn't sound true. I'm sure it doesn't take 7+ days to get hold of them.
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The floor supervisor Sarang Jogale told me that I can either go for a refund, but he didn't know how much money I'd get, or he'll look into this, and get me a flight YVR-PEK-DEL-MUM. He asked for 72 hours to check with the airlines.

He didn't get back to me in 72 hours, and I called again. This time I spoke with Vikash. He asked for 48 hours. And of course Vikash didn't call back in 48 hours. So called them again today. @Cleartrip @riorover are you guys ashamed of this, one bit?

So, after almost 14/15 days of non-stop followup (just from my side), @Cleartrip @riorover have the balls to say that they can only provide a flight from YVR-PEK-DEL or I can take the refund (the amount still unclear)

you guys have ZERO accountability, and are taking absolutely no responsibility here. If I take a refund at this point and book another flight, do you have any idea how much the flight prices have gone up while in the mean time, when you did NOTHING?

And are you aware how much a domestic flight would charge for international luggage of 23kgs x2 per person check-in luggage for 2 passengers? Who is going to pay for that? You can't simply disassociate yourself and ask me to deal with @AirChinaNA @airchina directly

@Cleartrip @riorover The latest person I spoke to after Sarang was Sagar. He was shameless enough to tell me that I should talk to @airchina @AirChinaNA now! If I were to do that, why do people need companies like @Cleartrip ? And what exactly are people like you doing @riorover?

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If the airlines cancel a flight, they either give a refund or give an alternate day/ route. @Cleartrip middle-men like you simply eat up customers' time in getting resolution. Airlines don't suffer, you guys don't suffer, but we as customers have to pay for your mistakes!

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Should @Cleartrip take some responsibility here? Should they arrange for / pay for some part of the journey / baggage allowance?

I had booked flight ticket on 29 may...it was unsuccessful but money of rs 2900 got deducted...I did not get the ticket

Then I booked another ticket.
I had done payment by axis bank
Contacted bank..they said issue of payu

Contacted payu...they said payment is with Cleartrip..
I have not got the ticket and hence definitely I want my money refunded...pls help

Ref id inb[protected]

I have purchased jet airways tickets on (travel date[21/05/19] from mumbai to varansi in April Month, but due to jet flight cancellation I requested to clear trip for a full refund. Now it is almost 2 months, but still I didnt get any final confirmation from them. I have to buy some other flight tickets for the same travel, but the fare is almost double now than the old fare. The mistake is not ours but still they are not taking any responsibility for that.. I came to know that, my friends got full refund, who bought tickets from local travel agents or direct from jet airways within 10 days time...

I bought Dubai Mumbai ticket for 29th May 2019, on 24th May 2019, via Cleartrip website

I have sent mails with the bank details and the copy of the deducted transaction.

There is no proper response.
One cannot complain on their website or customer care, as without a trip Id, one cannot go forward with the process.
Unfortunately, since the transaction failed, I don’t have trip id

I have purchased 4 jet airways tickets on (travel date[protected] from Cochin to Doha in April Month, but due to jet flight cancellation I requested to clear trip for a full refund. Now it is almost 2 months, but still I didnt get any final confirmation from them. I have to buy some other flight tickets for the same travel, but the fare is almost double now than the old fare. The mistake is not ours but still they are not taking any responsibility for that.. I came to know that, my friends got full refund, who bought tickets from local travel agents or direct from jet airways within 10 days time. So better avoid these kind of agents in future and make sure we are always in safe zone.

I Nateshkumar Mani booked a ticket to Hyderabad thro website, and an amount of Rs.3169.00 got debited from my HDFC account. However ticket has not been issued.

Not able to proceed on Customer support since it asks for a Trip ID number, which has not been issued s far. IVRS does not give operator support.

Tried all the toll free number as well as the Mumbai number provided on site but both numbers are non existing. Also no customer support email ID has been provided

As we booked hotel about one month ago at karma cottage manali for 8 June to 13 June 2019 having trip I'd[protected] on the name of tarun Kapoor. Yesterday When we reached at the hotel after a long travelling of 20 hours, hotel staff said we don't have any booking of yours. Clerartrip didn't confirm your booking.all rooms were already booked. We can't do anything. We were having small kids with us. We suffers alot due to your mistake. We were stayed at road for about 2-3 hours. All other hotels were booked. And we called cleartrip staff but they just transfer our call from one executive to another. And at last they said we can't do anything sorry.
We stayed full night in our car. U people make our trip worst. Seriously u are the worst online booking co. We will never avail services from you. And also after reaching Delhi we will take serious step against you.

On May 9th 2019, I cancelled a flight from LHR you MNL 3 hours before the flight since the check in agent with Cathy pacific informed the passenger (British citizen) that a transit visa will be needed to transit HKG which the layover was 4 hours. I received and email from cleartrip regarding the”Priorty” refund on the 17th of May stating” Your refund should be processed in no later than 1 days” It’s now the 10th of June 2019 and there is no refund. I’m consistently being informed that they are waiting for the airlines and when I call the airlines they tell me they are waiting for cleartrip.

So far the WORST experience I’ve ever had. I was told that a callback would be done in 3 hours, that was around 5 days ago. I made a mistake booking another flight with cleartrip. It will definitely be the last time and this is just the first complaint.

Ref Trip id:[protected]

Dear Clear trip team.
Clear trip was lying to me since 2 months but as per jet airways team.agent has not even intiated the request for refund that means you all are sleeping on my case.
The worst customer service..

Customer service management are very non cooperative and talk like they are master of each customer

Coz of clear trip lazy attitude we are suffering

Please check n update

I booked a trip last March 3, which is Bangkok to Dubai, unfortunately, I received an email last week of March, that the timings were changed by the airlines which is OMAN AIR, so at that time I thought I still have a good deal so I confirmed it. But then, I decided to cancel it because I found a cheaper price for the same trip. I request a cancellation and they confirmed it April 21. To make the story short I called them several times, and yet I haven't received my money back. I believe I waited long enough for this, I am tired of getting the same answer from their customer service. I hope I can get my full refund.

Hi,
I booked a AirIndia flight from Kochi to Bangalore on 22 April 2019 using Cleartrip. After we boarded the flight, AirIndia staff announced that flight has technical problem and it will be delayed. Later we were unboarded and announced that they are cancelling the flight and full refund will be made on original payment.
Initially I contacted AirIndia to refund the money, eventually they responded indicating the I have to contact Cleartrip for refund as I booked from them. After contacting Cleartrip few many times I received email from them indicating the AirIndia approved full refund and I need to contact the customer care for providing the details. I contacted them and provided all my details. From then onwards Cleartrip is not at all refunding my amount. It's been 50 days no refund has been issued. One day I received email indicating the I need to submit endorsed copy from AirIndia. When I contacted AirIndia, they are telling that refund has to go through Agent (Cleartrip) rather than through me. I have no other option raising a complaint here.
PNR: HMVY0
Trip ID:[protected]
Date: 22 April 2019
Order Id :[protected]
No of Traveller: 2
Amount to be refunded: INR 3868

Trip ID [protected] round trip flights for Ashley Jessica - she was not able to make it to her flight because she got hospitalized, brought this up to the airline (Cebu Pacific) and they agreed and processed the full refund since April 2019. Until now Cleartrip did not give me my money back. If I will follow up, there is no progress at all and they are always saying the same thing. Customer representatives and even the supervisors not doing their job properly.

Hi,
I was trying to book a flight with Cleartrip on 2nd June, 2019 from Ahm to Del. But my online transaction was failed and still amount was debited from my Airtel Payment Bank

Amount - 4584 INR
Transaction Reference - [protected]

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made at all.

Please help me to get my money back into my account.

Thanks
Abhishek Vyas
mob No - [protected]

Dear Sir,

Please note that we have also submitted this complaint before and the issue was marked as Resolved but we inform you that the issue is not resolved.
Please do not mark it as resolved as they have not solved the same at all.

This is a very serious Issue we have come across for Cleartrip and this is not the first time. Cleartrip is having a B2B Platform for Travel Agents called as "Agentbox" and...

This is in reference with the booking i made for your flight through cleartrip
Trip id no[protected]
Flight from Trivandrum to Delhi
On 07 june ‘19
Time - 10:50 am
Flight tickets- 5

I had prebooked 5 meals - 3 veg and 2 non veg meals
2 months before at the time of ticket booking itself

And PAID IN ADVANCE through debit card
Wishing that I’ll get breakfast served in my 5 hours long journey

But it had been very disappointing to see that we were refused by your crew members because their list didn’t have our details

She asked me to talk at the delhi airport

I have a question, when i had booked it to get in between the flight why should i wait to reach delhi airport which is my destination
We have been travelling from someother place and came a long distance to reach the airport due to which we couldn’t eat anything but we were relieved to know that we had already booked meal in the flight
Should we wait all EMPTY STOMACH till 4:00 pm

I never expected such things from indigo, I considered you as a reliable airline who values their customers
I had booked in advance to avoid last minute flight payments and hassle
BUT I REGRET IT NOW

I’m attaching the details of the payment receipt

Where one can clearly see the charges breakup
And BOOKED MEALS

Hi,
I was trying to book a flight in GoAir for Oct 23, 2019 from CCU to AMD. But my online transaction was failed and still amount was debited from my account.

Amount - 21, 536 INR
Transaction Reference[protected]
Narration[protected]TechCleartrip

I don't get any contact numbers to call their customer service, they always ask for Trip ID which I don't have as my booking was not made at all.

Please help me to get my money back into my account.

Thanks
Deepjyoti Chakraborty (Deep)
Mob: [protected]

We regret to inform you that Air China has cancelled your PEK-BOM flight CA-889.Unfortunately the airline has not provided an alternative.So we request you to callCleartrip customer care @[protected]/[protected] to check if any other flight option might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us.Please take up the matter seriously & revert on top priority. Every time we are calling you from Vancouver on international call.
VERY POOR SERVICE & BAD EXPERIENCE FROM CLEAR TRIP

There is no value for the customer. I had to change my flight for my family due to some emergency and i call the call center agent miss kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call center and requested the same and now he is stating that i can't cancel the partial tickets. Requested a manager mr. Dev said no my staff should know that this tickets can't be cancelled partiality and i had requested him to check the voice recording which he said he will check and call me in 24 hours. After 3 days i call again and wasted my 1 hour of time explaining the agent when they had transferred my calls to 3 different persons. Finally i ask for manager and my call was put on hold for 10 min. The manager had promised that someone will call me on the 03rd june morning which again no call received.

We regret to inform you that air china has cancelled your pek-bom flight ca-889. Unfortunately the airline has not provided an alternative. So we request you to callcleartrip customer care @[protected]/[protected] to check if any other flight option might work for you.in case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us. Please take up the matter seriously & revert on top priority. Every time we are calling you from vancouver on international call.
Trip id is [protected] – flight ca-889 from pek-bom is cancelled by the airline

I tried to book an air ticket from Bangalore to Pune, after all the process total 21, 696.00 amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:
Dear customer, purchase of inr 21, 696.00 has been made on debit card linked to acct xxxxx5027 on 03/06/2019. Pune Trip[protected]Clear Trip.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter.

Thank You.