ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1616
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
456
down
228

Phone:
Phone:
up
259
down
144
up
134
down
133

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1616
Pending
27
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (345)

ClearTrip Complaints & Reviews

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Cleartrip — Amount deducted from account Ticket not booked

 Srinivas Kuppa
Yesterday (20.07.2015) we have booked one ticket in your clear trip in the name of Mrs, Rupali Ravella from Hyderabad to Vijayawada. The payment has deducted from our bank account but ticket not conformed, then and there we have received a call from your end, they also confirmed the payment not credited to your account. now i request you to kindly return the money if it is credited in your account for Rs. 6568/- (from sbi, labbipet br, vijayawada) Regards K. Srinivas [protected] [email protected]
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refund amount pending

 parulgupta90
i made booking for la cascade hotel, amritsar for the period 25th july, 15 to 27th july, 2015. payment has been deducted from my acc but booking has not been canclled . Payment was made through sbi interent banking The sbi atm card no is [protected]. The sbi atm card no has been mentioned as required by the cleartrip executive in accordance with call received for greviance readdresal Trip id is [protected] Contact no:[protected]...
Complaint comments  Read comments Complaint category Other

Cleartrip — Refund not made

 parulgupta90
I made booking as on 15-july, 15. The Trip Id is [protected]
The details for booking are as follows:

Hotel:La Cascade
Location:Amritsar
Date: 25th July -27Th July, 2015
Contact no specified for booking:[protected]
Email id specified for booking:[email protected]

Rs.500/- were deducted from my acc.
But after a while got the mesaage that booking could not be confirmed as payment gateway too long to process the payment.

The payment has not been refunded till date.

Do the needfull ASAP...
Complaint comments  Read comments [1]Complaint category Other

Cleartrip — Wrong information regarding train timings

 pvm_sandy
Please be informed that we have booked the Train Ticket for Duronto Express from Visakhapatnam to Secundrabad through Cleartrip.with cleartrip ID- [protected]. While booking and in the ticket it was clearly mentioned that depature time is 10.30pm from Visakhapatnam. We reached the station by 10.00pm and surprised to hear that the train was already departured at 08.15pm. We did'nt have any information regarding time change. We faced lot of problem in the railway station with my small kid. Atlast we got the last bus from Visakhapatnam at 11.30 pm and reached Hyderabad next day 1.00 pm. We spend Rs....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Regarding Hotel Room Bokking

 rohit325
I booked a room at Nandhini hotel, Jayanagar, Bangalore and made an online payment of 1182 Rs. My Booking ID is [protected]. I called to the hotel and they denied that there is no room booked with my name and there are no rooms also available there from last 2-3 days. I told them i have confirmation mail and booking ID also but they denied and said to call ClearTrip about it. I did not cancel the booking as it was not our fault and If i would have cancelled then they would have deducted money from that. So I called but was not able to connect to customer care. I sent 5-10 mails to their support...
Complaint comments  Read comments Complaint category Other

Cleartrip — Stealing from customers

 gauta16
Hi, I booked a hotel room on the 28th, but after i reached the hotel they didn't allow me to check in as they were demanding a marriage certificate which i obviously didn't have without which they denied to give me the room and none of this is mentioned anywhere on the booking page of the hotel on cleartrip, so i called your customer service from there seeking for help but got none as this was the most pathetic experience i have had with a customer service of any company, the advisor Aaron took me on a roll for almost an hour, he denied transferring the call to a manager saying he is not allowed...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Fraudulently charged & now charging more to cancel & not accepting their sales team's fault

 MohitSindhi
I tried to make a reservation for 8 people but at last the cleartrip site accepted the payment of 3 & made reservations for & charged the amount of three persons only. Now the point is we are a family of 8 people who had to go to jammu together & the reservation was made for 22 march 2016.So I tried a fresh booking for the remaining 5 passengers but this time online transaction got failed & instantly cleartrip sales team called me & asked me that my transaction of 5 got failed & told me that they are instantly sending me a payment link for the 5 passengers & i said ok. OK i'll wait for your payment...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Amount charged; no bookings made

 kranti83
hi, An amount of around 5700 has been charged from my visa credit card - ICICI. There was no booking made through cleartrip and this looks like a suspicious transaction. the date was 24/5/2015. i have the credit card statment showing below: 24/05/2015 CLEARTRIP TRAVEL SERVI 60.68 Dr. 24/05/2015 Service Tax 7.50 Dr. 24/05/2015 CLEARTRIP TRAVEL SERVI 5, 601.97 Dr. there is no reference number shown. also in cleartrip web site, under my account, there is no booking done post 12/4. I have tried reaching clear tri; but there is no number whwre i can discuss this issue with them....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Non delivery of service

 Vijaysimha2403
I had booked from your mobile app a ticket with ID [protected]. The payment was confirmed as debited from my account via debit card and then there was no ticket issued. I called your call centre and was promised a reply in 1 hour. But no one called. Later I called in the evening and was attended to by a call centre agent who blamed it on a technical issue which was in no way reflected on the money being debited into your account. Further the call centre agent blamed me for not calling after one hour and said the money will be returned after 3 working days: Absolute callousness of the company,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — False commitment and mental harassment

 Rahul924
I had a made hotel booking though cleartrip at Brentwood Hotel, Mussoorie, Uttaranchal, India (Trip ID[protected] for 20th June 2015 till 21st June 2015. On 20th june 2015 when I was almost 200 KM away from my home and almost reach to Mussoorie I got a call from Brentwood Hotel that clear trip had by mistake done a booking and they don't have any room available at that hotel on 20th June. I struggle almost 2 hours to get some assistance from clear trip or from hotel but I did't get that and finally I cancel my booking. I struggle along with my wife and my 2 years old daughter on a road and...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Fraud in hotel booking

 saransh02
On 12th june 2015, i booked a room in a hotel (hotel blue bird) in ooty for my parents via cleartrip from 14th june 2015 to 15th june 2015. After reaching there my parents found out that cleartrip has not send any comfirmation mail to them and they have no room in the hotel. Even after calling cleartrip helpline many times and waiting for around one hour we did not get any alternative hotel from cleartrip. Horrible experience we had, i wont recommend anyone to book from cleartrip, or even someone does please confirm your booking by calling that hotel. Thank you Saransh phone no: - [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — HOTEL ROOM CANCELLED AMOUNT NOT REFUNDED

 ibrahim.bsnl
I was booked a hotel room vide Clear trip Trip ID: [protected] to CHECK-IN on MAY 22-2015, further i was cancelled the booking on 20.05.2015. I can not received any amount, while approaching them they refuse to pay back and insists to approach legally or any other way...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Fraud in refund of flight ticket

 renushyam
My trip ID is [protected]. I cancelled my ticket but havent received any refund. When I contacted airline i was informed that they have already refunded 30, 531/- on 11th May. On repeated calls I was informed that I would be getting 27, 531/- as refund which i havent received till now. Secondly at time of cancellation i was being informed that total 1000/- would be deducted as cleartrip charges but they have charged 3000/-. Despite lot of calls I am not being answered. Each time I phone they tell that call back will be arranged which is not done. When I call back then they say that my phone was...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted but ticket not booked

 rspoo23
Amount for my train ticket booking from Bilaspur to Nagpur is Deducted 790 Rs. but ticket not booked. i dint get 10% dist also. i was booking my ticket at 22:58 on 7th June 2015. how would i get my money refunded. Bank’s Reference Number:[protected]. Itz showing below mentioned msg. Oops, your booking didn’t go through Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens. There's no need to worry, we promise to call you within the next 4 hours to book the same We strongly recommend you do not try booking again, this may result in a double charge...
Complaint comments  Read comments [1]Complaint category Railways

Cleartrip — Cheating in hotel booking

 Prashant Goswami
I booked one room in misty meadows panchmari on 11th april and my check in date is 5th june which is almost 2 month advance. I made payment on 11th april to cleartrip and they have send me confirmation with hotel voucher and clear trip id. [protected]. When i called hotel on 2nd june they told me that there is no such booking and all rooms sold out. I called up cleartrip customer care and they are saying same thing that they cannot arrange room...i dont know how they are doing bussiness..i made payment two months ago and still i have to manage another hotel at my own and i dont know even when they...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Fraud by cleartrip

 mukesh.deshmukh
I made two hotel booking on May 31st. The trip IDs are [protected] and [protected]. They confirmed the booking and I made the payment using my credit card. On the check in date, when I called the hotel, the hotel receptionist told me that there is no booking in my name and the hotel was sold out at least one week ago. Clreatrip sold me ticket for a hotel which was already sold out, they did not care to make any acceptable alternative arrangements or inform me about the non-availability of rooms. I spent couple of hrs on phone with the customer support with no fruitful outcome. I now have to stay...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — patment not acknowledged

 shyam Gangwani
Today I have made a booking go-BOM--GOA return ticket(22/6 n 24/6) for my wife Mrs Suzana Gangwani and made payment but so far CLEATRIP has NOT acknowledged nor issued a ticket but on the other hand my bank account has been debited with 5442>Eithr ticket must be issued OR amount to be refunded forthwith to enable me to buy ticket...
Complaint comments  Read comments Complaint category Banks

Cleartrip — Flight cancellation refund

 sushbose
I want the amnount that i have paid for booking a flight back, i know the reply ull give is regret the incovinience and as per oplicies bla bla.. I dont care. Its wholely my wish whether i want to go or not. I booked it with my money y do i not expect it back. If you cant refund kindly ask ur manager to call if he cant ask his manager to call. I m ready to take this issue as high as it goes, u people are a worst webiste ever. Dont u dare cancel my ticket without my consent. This is also a complain about varun i spoke to yest who is ofcourse ur employee and a worst cust service ever. I want my entire...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — NO CONFIRMATION RECEIVED

 Baron.vrinda
I booked my hotel yesterday through the Clear Trip application, and the money was deducted from my bank account. However I got no confirmation on the app or via mail despite my bank showing the transaction under clear trip's head. I have been sending repeated mails and calling on all the customer care numbers but I can't get across to the executive. I have tried calling atleast 50-70 times. My travelling day is today and the hotel also says that no confirmation has been receieved. Its been over 10 hours and I havent received any mail from the customer care, despite it being mentioned on the site...
Complaint comments  Read comments Complaint category Unauthorized charges

Cleartrip — Accidentally cancelled reservation

 ratnasheel
Sir, I had booked a room in Ambrosia Sarovar Portico, Haridwar from 23rd to 25th May via cleartrip.com I paid Rs.5209 for it.My Cleartrip Trip ID is [protected] and Voucher no is CHMM[protected]Issued on 18 May, 2015) While trying to check the reservation online, the wrong link got clicked and the reservation was accidentally cancelled.This was done in error.Please reinstate my reservation and allow me to stay at the hotel.I have already paid for the reservation by credit card and i cannot make any alternate arrangements now.This would cause great discomfort to my family. Hence i shall be...
Complaint comments  Read comments Complaint category Travel Agents

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