ClearTrip Complaints & Reviews

I am writing to you because i am completely disgusted with the service by cleartrip. I had tried to book my flight tickets on 21/06/2019 however the coupon that i had applied cthsbcfriday did not work. The flight tickets at that point of time was 5700 to and fro for 2 people including a cashback i had received from booking a hotel. I had contacted cleartrip on the same day and spoke to a representative and was advised that this is a technical issue and i would receive a cashback of ₹1200 in 24 hours. I had not received my cashback and had contacted cleartrip several times. There standard answer was we need to speak to the person who spoke to you and will call you back. I have not received any call back and i had even spoken to a manager on 26/6/2019 and was promised it would be resolved the same day. Today is 27/06/2019 and the fight tickets have shot up to over ₹6000 for a one way trip. Because if the unethical and unprofessionalism of cleartrip's customer service. I had incurred heavy monetary loss of over ₹4000. This is unacceptable and needs to be logged. I am attaching screen shots of the number of calls made to cleartrip. My registered email id with cleartrip is [protected]@gmail.com.

I booked multi-city trip from delhi-leh, leh-mumbai and mumbai- chennai on june 10. I didn't receive a confirmation email but the money was deducted from the bank account. I am unable to contact anyone because i don't have a trip id. Most ridiculous customer experience i have had.

I need a refund and also because of the loss i'm suffering, compensation for the extra money i'm paying for the tickets.

Hi, i booked for snow city using clear trip but the date i booked was 5/7/2019 but when ticket came date was 19/7/2019. Customer care didn't respond properly and on cancellation they deducted 72rs from my payment of 427/- rs.

Payment details
₹ 427 using debit card ending with 1365
Cost of the experience
(Inclusive of gst/taxes)
₹ 450
Convenience fee
(Inclusive of gst/taxes)
₹ 27
Coupon applied ₹ -50
Total ₹ 427

I didn't get what exactly happened with the date mismatch.

My phone number is : [protected]
Trip id
[protected]

While booking the ticket on cleartrip website from hyderabad to dubai and dubai to vijayawada and they offered a code for visa75, uponentering they will issue a coupon for 75 aed amount which can be redeemed while applying for uae visa, and i entered the same but did not get the aed75 voucher which can be used to apply the visa. I called customer care multiple times requesting them to issue at the earliest so that i can apply the visa as travel date is approaching, but they keep on telling that i will get in next 24hrs. Nothing has happened.
Now its over one month, still nothing received.
When i called to their customer care at +[protected], spoke with nikhat on 26th june and received feedback as, they will get back to me in next 48 hrs.. This activity is continued from the day when i booked the tickets

Hence, i would like to file a compliant against cleartrip and want get penalty for cheating me and troubling alot without issuing the voucher on time.

They should pay penalty for the stress what they gave to me in this regard.

Hi, good evening cleartrip

Please check the trip id number[protected] this ticket was cancelled may 30 2019. Every day 2times i contact customer care number 22069185. Everyday getting different answers from the customer care side, extremely blaming me and foolishing me. Still did nt refund my account, i give my all bank details in kuwait. Nothing to happen untill this time. Customer care side give me two number both enteirly different, i asking more than 100 times, i need reference number, refund transaction date, website name, nothing to replay from the customer side. Realy customer side is blaming me. This ticket rate 149 kd (Kuwait dinar) but refund amount is 106 kd only his cutting different ways. Untill now i didnt get any one fils from clear trip side.. What is purpose doing like this, why this cheating me., realy iam very upset.

Please please please i requesting.. Can you help me about this matter?.

Thank you.

My name: abdul gafoor
Residency place : kuwait
Nationality : indian (Kerala)

Ear concerned,

I have booked the attached ticket on 16 june 2019 for travel from jakarta to new delhi on 10 july 2019.

While booking the ticket it was showing the same is refundable.

Now i have to cancel the ticket and your customer care executive first confirmed that the ticket is refundable and after putting me on hold for 7 mins mentioned that it is non-refundable. Also, there is no where mentioned in the ticket that the same is non-refundable.

This is just an unfair trade practice. The clear trip can not fool people first by mentioning that the ticket is refundable and then after booking, they change the same to non-refundable.

Would appreciate please cancel the attached ticket and process my refund within 24 hours failing which i will file the case in consumer court (Copied on the email).

Further, while reviewing the comments from other customers, i think it is a custom for cleartrip first to show that the ticket is refundable and post booking, it becomes non-refundable.

Hi

My name is mohammad sharique. I booked the ticket for my family abu dhabi to ranchi on the date 22 may 2019 travailing date 17 june 2019. While booking i did not receive any trip id and ticket. After that i call the clear trip they ask about trip id. I told them all the story about booking. After that they told me due to some technical problem ur booking is not confirm ur money will be back. After that regularly i am calling in clear trip to many people (Calling agents) the told me many will be return back. After travailing date 24 june they are informing me. Ur booking was confirmed and due to no show in flight we will not return back any thing. And it was ur problem. Because while booking u put wrong mail id. Even mail mail id is not wrong. U have to be write gmail.com u write wrong gamil.com. This is the reason.

My ques. Why i get the information after departure date. Why the did not inform me in beet win 22 may 2019 to 17 june 2019. Then i can use the ticket or i can cancel.

And how the flight can do no show because same day same flight same name i booked ticket by other travel agency.

My name is mukesh batra. I have booked fariyas lonavla resort through hdfc bank and cleartrip was involved as a third party in booking. When requested for gst invoice then hotel and bank said cleartrip will give gst invoice. When i called to cleartrip team they denied and not giving invoice of 38 thousand.

Voucher number: chmm[protected]Issued on 09 jun, 2019) cleartrip trip id:[protected]
Check-in check-out
Jun 19

20 jun
Wed, 01 pm 1 night thu, 10 am

Scan this qr code on your smartphone to locate the hotel
Room type: deluxe room with breakfast lunch and dinner
Guest name rooms no. Of guests

Mr. Mukesh kumar
Room 1
2 adults and 2 children (1 and 11 years)
Room 2
3 adults

It's been more than two months since I cancelled my Cleartrip trip but have still not received my refund amount of ~Rs.8500.
This trip was cancelled because Jet Airline cancelled this flight at their end and have sent message to cancel the flight from cleartrip to have the refund amount.

The website doesn't provide any refund status or any kind of customer service to provide support on Refunds. It's a horrible service.

Please help!!

I have made a booking on cleartrip website for a flight from kochi to dubai, for a travel date 24-jun-19, however once i have made the payment through sbi online banking services, the amount of rs. 6319 got debited from my account and i got a message from cleartrip that the transaction is failed due to some unknown reasons. I spoke to sbi and they told me that the amount already charged against the transaction and nothing can’t be done from their end. I tried to contact cleartrip however failed to get connected them. As such, kindly advise what is the possible way to get the money refunded by cleartrip. Thanks a lot for the resolution in this issue...
Githesh kumar puzhankara
Mobile no. [protected]
Email - [protected]@gmail.com
Sbi ref. For the transaction - igagkmfay0 dated 22-jun-19

Hi my name is nitesh,
I had booked a ticket through clear trip and air India cancelled the flight and offered me a full refund. It’s been 3 months (90days) I have not received any money . Everytime I call the customer care they keep saying they are working on it. It’s a 66k ticket and clear trip is being so irresponsible to this issue kindly help me in this issue. I have been calling them constantly and have also taken written mail assurance that they would resolve with in June 3rd and 2 weeks have already past and still no reply nor anyone is ready to talk to me. Customer care service so bad that I am tried of explaining the same issue over and over again for 3 months. Please help me in this issue.
Thank you,
Nitesh
Trip ID:[protected]
[protected]@gmail.com

Hi,
Please note I had tried booking my ticket through Clear Trip App on 14.06.2019 but could not book my ticket due to your server issue. The payment has been deducted & awaiting for the refund. The payment was made from my spouse savings account & today is the 5th day so please can you check & arrange the refund at the earliest. My registered Email Id is [protected]@yahoo.com.

Please note previously also I have faced the same issues when I am trying to book through Clear Trip App but the amount was refunded back to my account for them. Request you to please fix this issue so you will not lose your customers to your competitors.

Regards,
Mohsin Khan
Email: [protected]@yahoo.com

I couldnt reschedule my flights on a critical situation (trip id:[protected]). I had to cancell all the tickets and to book fresh tickets causing heavy financial damages. Highly deplorable. As a responsible company is not supposed to behave like this to its clientle in such a competitive industry. consumer satisfaction should be the supreme motive of any organisation

I booked a ticked with Air India express from Abu Dhabi to Delhi for 11 April 2019 at 00:20 am with Trip ID:[protected]. later I tried to merge the ticket with Air India departure for 11 April 00:05 am, as my family was travelling alone and I want to accompany them with my friends family who were travelling with Air India.

when I checked with cleartrip customer care they asked me to cancel the existing booking and requested a to book new ticket with air India with Trip ID[protected].

Later I booked a new ticket with air India with trip id, but when boarding pass was issued, we realized that both of them were same flight code shared with Air India express, and all of this happened due to incorrect information from customer care executive resulted in cancellation of flight and rebooking the same with different airlines.

Despite of several reminders and follow up my money was not refunded and no action has been taken against the customer care executive Mr. Gund Sagar for providing incorrect information.

I booked ticket from my cleartrip account by email : [protected]@gmail.com from nagpur to banglore at 12:11 am on 19jun
Ticket for 7 july using amazon pay as medium
But the ticket was not booked no id is shown on cleartrip account
Msg fromAmazon:
Payment of Rs.2, 029.00(Card Rs.2, 016.00 + Amazon Pay balance Rs.13.00) for Txn ID P[protected] on ClearTrip is successful.
Tickets not booked yet
Please look into it

My self pyush RAI booked ticket from Chandigarh to banglore to and fro from Cleartrip amounted deducted but no tickets booked there customer care also not answering I think they ar fraud not resolving issues.there is no alternate contact no or email id to contact.booking was done today 18 june2019 total amount was 9800.they are very irresponsible in their behaviour.how could I get my money back kindly suggest me

On14 June, rs.1270 has been transferred from my account in Kotak Mahindra Bank via debit card to Cleartrip but no booking confirmation email received and no refund.the booking was made for Atlantic water world tickets .i can’t even contact them as they first ask for trip I’d
Cleartrip is totally a fraud company . For the first time I had such a experience

I have booked a Jet airways Ticket with Clear Trip. Firstly soon after Flight cancellations, they didn't update me instead i have called them to confirm the flight cancellations. Soon after the cancellations they assured me of complete return. My booking got cancel on 19th April, 2019 at 4:24 PM. and till today at 17th june, 2019, I have not received my refund. Everytime i call Cleartrip customer care they give me a new deadline.

My Trip ID was[protected]

They are just giving new excuses every time. mostly their customer care do not answer the call.

I am based in Dubai and this is so annoying.

My name is uday kumar rai
Today I am trying took ticket. I booked a ticket from BLR TO CCU
AMOUNT IS 5385
I PAID AMOUT BUT IN CLEAR TRIP APP IT IS SHOWING THAT PAYMENT IS FAILED
. BUT SAME IS DEDUCTED FROM MY BANK AC.
[protected] this my transaction ID. 17th June 10:43:05
Is timing

(You have successfully paid INR 5385.00 to [protected]@ybl.)
This is the only msg I got.
No other msg regarding my ticket bt in app it is showing payment failed.

Trip ID:[protected]
I booked bombay to madurai flight for[protected] and When I book the option, I saw check-in baggage allowance 15 kg and cabin baggage 7 kg. snap shop example attached.
Now i saw no check-in-baggage allowance and I have to pay 400 rs per KG and totally 24000 rupees which is unfair. contacted [protected] and made complaint