ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1616
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
456
down
228

Phone:
Phone:
up
259
down
144
up
134
down
133

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1616
Pending
27
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (344)

ClearTrip Complaints & Reviews

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Cleartrip — AMOUNT NOT YET REVERSED

 nagamp3
we have booked a flight from bangalore to goa tr id[protected], bank reference number-[protected].transaction amount-18760, mail [email protected] The transaction has been successful but the booking id has been cancelled. We spoke wit the customer care executive regarding the same... They said that it will be reversed within 48 hours.But till now the amount has not been credited to my account. Just now spoke with the customer care executive they said that it has been reversed on[protected], but the amount was not credited to my account ...Kindly do the needful......
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Not booked my Hotel Room in spite of Confirmed Receipt issued by them

 awadhesh5pratu
Dear Sir/ Mam I had booked a Hotel Room through Clear trip at Periyar Meadows, Thekkedy vide Cleartrip ID No-[protected] dated 28 Aug 2014 for one night from 04 Oct 2014 to 05 Oct 2014.On reaching the Hotel I was told by the reception people of the Hotel that There was no booking on my name for that night .I contacted the cleartrip customer care and after an hour of Investigation it was learnt that clear trip had not given my booking to the hotel and they tried getting one then but the hotel was fully booked thus I had to move with my family to Alleppy to stay overnight and was forced to pay extra...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Trip ID 14090711381 - Process Full Refund - Unfair Trade Practice

 rikin gaikwad
Hello All, I am Rikin Gaikwad and I booked Elephant Court - Thekkedy for 3rd Oct, but when I reached the hotel they were not holding my booking. Called up the customer support but they were not helpful. The main issues are: 1) If my hotel booking was not confirmed in Elephant Thekkedy, why was I not send a single sms or email to inform the same, I booked the hotel on 7th Sep. 2) Why was I not presented with any option when your customer team could have given me better resorts on 3rd Oct or before that. 3) When I reached Elephant Court, Mr.Sreelaj from Elephant Court categorically...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — cleartrip refund of train booking

 2012maulik
I tried to book train on 15sep2014.trip id is [protected] but due to cleartrip failure booking was not done.but train fare was deducted from my hdfc account.still they didnt refund my money back.i mailed customer care 10-16times..but they didnt support me.please refund my money....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Refund after cancelation of QATAR airline ticket 157 5450224250

 Satish Chandra Verma
I had booked an Air ticket through clear trip (clear trip id [protected]), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Hotel booking refund not processed

 Sitanshu Sharma
1.Cancelled hotel booking according to cancellation policy on cleartrip site: http://www.cleartrip.com/offers/india/free-cancellation where they advertise zero cancellation charge if cancelled 24 hrs before check in date and time. We have processed a refund of Rs. 0 for your Whistling Pines Resort, Shimla, Himachal Pradesh, India booking (trip ID [protected]). The refund should appear in your account in 5 to 14 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 3, 764.71 Cashback (–) Rs. 0.75 Discount (–) Rs. 0.0 Net Amount Rs....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Duped and no refund for cancellation

 Pinka24
Trip Id [protected] I had booked a return flight from Bombay to Johannesburg and back on refundable ticket. The ticket says the cancellation fees is Rs. 3000 and total price of ticker was Rs. 48000. I had to cancel the return leg of the flight and the refund that has been processes is only Rs. 1469. Is this some kind of joke. I expect immediate reconcilation or I am taking you guys to press and consumer court...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Denial of reschedule of return flight having tripID 14041810818

 Ishita Agarwal
I am extremely fedup of calling Cleartrip for rescheduling my return flight and they are redirecting my call to specific carrier for which I booked my ticket(Jetkonnect).Various excuses given by cleartrip executives:- 1)They are telling that from 3dec(for which I need to reschedule my return flight) - 13 dec they are no available jetairways flight But On checking on cleartrip site I told them that flight is available.So, they made one more excuse saying that if it should be of same airlines i.e If you have booked jetkonnect then flight can't be rescheduled to jetairways 2)On Calling second...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Paid for hotel booking- no rooms were booked

 rasiki109
Sir, I booked a hotel room at Mookambika through cleartrip for three persons on 14th September. They deducted Rs 778 from my account in South Indian Bank.On arrival at the Hotel Sriratna guest house at Mookambika I was told no rooms were booked. The hotel peoples also told me that they have no connection with cleartrip. By this it was evident that the company Cleartrip was cheating me. I rang the number of cleartrip, but I received only a recorded message asking me to wait. I waited more thantwenty minutes, but there were no answer other than the repeated message. A few days I ago I sent a complain...
Complaint comments  Read comments [6]Complaint category Travel & Vacations

Cleartrip — un authorised debit 1760.00 without railway ticket

 chand.asit
yesterday i tried to purchase railway ticket from pune to rourkela using my ucobank debit card no [protected] . though my account was debited for Rs1760., but i could not get my ticket due to cleartrip problem. today morning i lodged complaint . but till now i did not get any response from cleartrip.. [email protected]
Complaint comments  Read comments Complaint category Railways

Cleartrip — flight refund

 balu020
I have cancelled and at the time of cancellation they did not mention the refund amount and after 1 day they send an email that the refund amount is 0. This is stealing the money . I want my money back.. Clear trip is the worst website and they are stealing peoples money. Trip id [protected]...
Complaint comments  Read comments [3]Complaint category Travel Agents

Cleartrip — Honeymoon Trip gone wrong

 p_gaurav_p
Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Cleartrip — Hotel Owner denied confirmed booking and Cleartrip not responded

 Sambhav Pandey
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( [protected] ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : [protected] I tried to reach Clear trip by mulitple means - Email to [email protected] [email protected], Twitter - @Cleartrip, Call Center Number[protected] Urgent Number - +[protected] but didn't get any reponse from any means even after hours of mutiple attempts I have booked...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Cleartrip — Hotel Booking in Shimla_Clear Trip

 parveenparmar_82
i had booked a hotel in shimla with trip id [protected] and it is a confirmed booking from yor side. But when i called the hotel Sukh Sagar Regency on their no [protected], they are denying any availability or booking fromcleartrip or with my name. This is such a shocking incidence as i have already done my payment and i m following up with the customer care for the last 16 hours and they are unable to provide any solution. And more interestingly today also your site is showing availability in that hotel without any confirmation from the hotel.I am going through a very poor experience of...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cleartrip — Cleartrip customer care not responding on mail

 montytheonly
I have emailed cleartrip support on 28/9/14 for clarification on changes advised by them due to rescheduling of a flight on my booked route, with Case #07738626, but the company is not responding since 3 days, and giving a lot of stress on the fate of my trip....
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Total lack of information caused abandonment of trip

 mojomusic
I had booked two tickets from Hanoi to Denpasar (Bali) using Cleartrip. The flight involved 2 airlines - Vietnam Airlines from Hanoi to Singapore and Jetstar from Singapore to Bali. I booked my trip as a Hanoi - Denpasar trip. Knowing that Jetstar is a budget airline, I wrote to Cleartrip well in advance asking about their policy for checked in baggage. Cleartrip replied that I would have to check with the airline. I contacted the airline on my own - they informed me that my ticket entitled me to 20 kg of checked in baggage per pax. When I went to board my flight at Hanoi, I was informed by Vietnam...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Payment

 kdt
ArarRespect Sir/Madam, I have made a payment through my Debit Card to issue flight tickets from www.cleartrip.com and which waspromised to return back to my account within 4-5 working days. But till now they neither returned back my payment nor they're responding to my queries. Hence, I have attached the conversation and details of the payment. Regards, Keya Dutta From: Keya Dutta Sent: ‎17-‎09-‎2014 12:33 To: E-care Customer Support Subject: Re: Case #07441094: booking details Now what? How shall I get the same tour package? Keya Dutta On Wed, Sep 17, 2014...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cleartrip — Need my refund

 Lupita Sahu
The original hotel, which I booked online is already full. I need full refund of my money. The customer representative booked an alternate hotel without telling me that the money is non-refundable. And which I received the photos of the accommodation. After checking the photos I'm not happy with the alternate accommodation provided to me. Hence I request for a full refund of the booking amount I paid. Since I was informed about the hotel unavailability 1 week after the booking of the hotel, now I cannot get a decent accommodation at the same place, hence I had to cancel my entire trip (thanks to...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Customer and aftersales services by Cleartrip

 Prashant S. Kale
Ref : Trip ID : [protected], Policy Certificate No.: 4110/O-00045/18290/00/000 & 4110/O-00045/18291/00/000 To Whomsoever it may concern, Last evening, I had a terrible experience on call while speaking to the CLEARTRIP CUSTOMER CARE and found the major loop hole/drawback or negative thing present on CLEARTRIP website. While booking an international flight to Tenerife(Spain), which comes under Schengen region, we bought the Travel policy simultaneously while booking the tickets as the option was there to do so. Keeping this thing in mind that as per the Schengen Visa requirement...
Complaint comments  Read comments [1]Complaint category Insurance

Cleartrip — refund not processed even after 5 months

 Anupamj
Hi, I cancelled my flight tickets with booking id [protected] in April. I have been told that I will get the refund in 90 days. Now even after 5 months and more than 25 mails to customer care I havent recieved the refund. They send me different case id every time I complain. So far I have revcieved 6 complain ids but no resolution. Below are the complain ids: 07079620 06774347 06480418 07213032 In mail the person says that the cleartrip following my case since last one month. I am highly disappointed with the kind of service cleartrip provides....
Complaint comments  Read comments Complaint category Travel Agents

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