ClearTrip Complaints & Reviews

Trip ID:[protected]

Dear sir/madam,

I made a booking in 12.4.22. After selecting the date, I made an attempt to pay Rs 27, 500/- using my Debit Card. The bank sent OTP and the payment was successful and the equivalent Sgd 514.86 was deducted and put on hold from my account immediately.

At 12.4.22 12.35am I received the PNR with confirmation. 5 minutes later at 12.40am I received another email stating the payment was unsuccessful and the trip was cancelled.

Now my funds Sgd 514.86 is deducted from my account. Let me know when it will be credited back to my account. I need the funds to book another flight ticket.

I have used several times Cleartrip to make flight arrangements. This is the first time, my ticket was cancelled after the payment was made. I’m very disappointed with you service and a nightmare dealing with Cleartrip.

Kindly return the exact amount deducted from my debit card immediately.

Looking forward to earliest reply to proceed further.

Thank you.

Mazhardeen

We made a flight booking for our family ( 4 members) through Cleartrip for Mumbai-Delhi- Moscow Air India flight on 28th of January 2022
Ticket ID 1:[protected] members return ticket)
Ticket ID 2:[protected] member only one side ticket)
1. On 7th February, Air India rescheduled their flight of 4th May to 5th May
2. We get a call from cleartip, asking if we are ok with the reschedule to which we confirmed that we are fine with 1 day delay.
3. In April first week, cleartip customer care called us stating that all AirIndia flights to Russia may get suspended/ cancelled and your ticket is eligible for full refund.
a. Considering the risk, we confirmed for cancellation so that we can book ticket with another airlines, as we have to travel in the month of May.
b. Only upon promise by the customer care we confirmed for cancellation with full refund.
4. To our surprise we get message of refund with a huge deduction of charges to our ticket and a call from cleartrip finance team that your ticket cannot be fully refunded because you accepted a reschedule.
5. We have called multiple times (around 10 times explaining the whole story again and again) to cleartrip and escalated the issue and everytime we call they promise to investigate and come back.
6. Today Apr 10th we again got a call from cleartrip that our ticket cannot be fully refunded and you will need to speak to the airlines to which we spoke to the airlines and they confirmed that you should get a full refund and ask cleartrip to write to AirIndia sales team.

This is a clear case of how mismanaged cleartip process is and can cause so much hassle and frustration to the customers. We have been requesting them in detail about the issue and clear trip customer care and finance team is playing ping pong. Cleartrip should not harass genuine customers like this and investigate the case properly at their end and provide a good customer care experience.

Clear trip is spoiling their image by mishandling the cases like this at NO FAULT from customer side.
I request cleartrip to investigate this case properly and provide a prompt resolution to this.

Dear Sir/Madam,

I had booked a ticket from your site on 1st April 2022 from Mumbai to Hyderabad for 29th April 2022. I had made the payment through HDFC bank, the payment trasanction failed but Rs 8423/- was deducted from the bank account.

Contact Details
Name: Ms RAJASHRI OJHA

Phone:[protected]

Email: [protected]@gmail.com

I humbly request you to kindly refund Rs 8423/-

I have made payment for 2 uae visit visas today and have received confirmation mail for the payment as well but my Cleartrip ID[protected] is not Valid on the site while trying to upload documents. Moreover it does not work on phone support as well.

Please respond as none of the support lines work as the trip id received is not valid.

I booked a flight from goa to dehradun for 3 people on 1/04/2022. When I booked it once, the amount was deducted but transaction failed. I was expecting a refund but there was nothing. I tried to book again but transaction failed again. So basically money was deducted twice from my account and neither did I get the ticket nor the refund. It's been 9 days now I haven't got the refund. I can't even track where my money is.

Had booked the flight with trip id[protected] from Srinagar to Delhi, and due to sudden rescheduling of flight without any verbal confirmation the flight got missed and when asked for No show the airline refunded amount of 4206 INR and these cleartrip guys refunded only 1682 INR to me.
What is this???
Pathetic services

Vikrant Nigam- [protected]

Dear Sir

Greetings Of the Day !

I SYED NAYEEM UR RAHAMAN Holding Indian Passport No : N9545679 Have Booked A Refundable Flight Ticket From Bahrain To Hyderabad Dated 30th April 2020 For Flight Noted : GF 276. Later I Due To Emergency In My Home I Cancelled The Flight Tickets But Didn't Received Any Refund Amount To Bank Account.
I'm Enclosing The Proof Of Refundable Ticket Displayed Clearly While I Was Booking The Flight Tickets Through Cleartrip Mobile Application. If It Had Shown Non Refundable Or Partial Refundable At The Of Booking The Flight I Could Not Have Booked The Same Flight.
Kindly Requesting You To Refund The Complete Amount To My Account.

Thanking You
Regards,
Nayeem Ur Rahaman Syed
+91-[protected]

Many times I have complained, I don't get any solution, it's been morethan 2year, I did not receive the refund

I had booked one-way journey ticket on18/03/2022 for Trivandrum to Chennai through cleartrip.
The ticket booking confirmation cam at 23.07 Hrs.
At 23.32 Hrs there is one mor email from cleartrip indicating payment failed. The email also contained a link to check the refund status which also mentioned 3-12 working days to refund the amount which has been deducted. I had waited for the same and called up customer care wherein i got reply indicating the email at 23.32 was an error.

I am attaching the reference for kind review. The sequence of events as per time line are as follows
Booking ticket confirmation at 23.07 Hrs
Payment Failed email at 23.32 Hrs.
The link for payment refund status also mentioned 23.01 Hrs payment initiated and failed.

Today I booked air ticket from bbsr to Delhi but amount is deducted from my account but ticket confirmation was not their and not getting any refund

Hi,

I have booked a hotel in Chennai and I made payment via hdfc net banking . The payment got debited but I could not see any bookings. I could not see any Trip I’d too . I am unable to contact support without trip I’d . Payment of 2910 made on 2/4/2022 .

The amount of 8588/- has debited through gpay..but they are not responsible..flight ticket has booked but booking confirmation not sensed through any message, call, email..

Trip ID:[protected]

My wife and I booked a flight through Cleartrip. The flight was a refundable flight and as per the screenshots available with us this clearly shows a refundable flight as per cleartrip app. Now the customer care executives are saying that this is non refundable.

One of cleartrip executive (Harshal Kokse) has also confirmed the facts stated by me, on an email that the said flight is showing...

Customer support s respond well n once payment has been done.thy will not send any confirmation.. totally big fraud

Hi,

Can anyone please help me with refund amount. I really am in need of the amount to book another flight, I have my grandparents who are sick and I need to reach Amritsar asap!

Trip ID[protected]

Please HELP! They said it will be refunded in 3 days. It’s still not happened.

Please help

Hi,

My name is Preena Patel. I tried to book tickets from Ahmedabad to Gaya, for 5th April, 2022, IndiGo Airlines, IndiGo 6E-5011 and IndiGo 6E-6193. The amount of Rs 8, 302 was deducted from my bank account. I made the payment through my UPI id through GooglePay. But I got an email of the payment being failed. I’m attaching the screenshot for your reference. Please return my refund my money as soon as possible.

Thanks,
Preena Patel.

I have booked to and fro air ticket through cleartrip. till payment page everything was perfect. once i entered payment otp cleartrip page states "something went wrong and start from beginning". later i got an email from cleartrip stating payment failed and amount will refund in 3 to 14 working days. after this payment i don't have enough balance to book a ticked and i don't have time to wait till the period cleartrip is suggesting as my planned travel date is 1st April 2022. more pathetic is about the customer support, they don't have proper phone support or any other channel to listen my issue or offer a solution.

Trip id:[protected]

During the initial COVID-19 impact Flight was Cancelled by M/S Spice Jet and they sent me the confirmation that they will refund my entire booking amount. I have also got confirmation e-mail from Clear Trip saying that they will refund the amount. But no refund is received yet even after my several request and even after my complaint registration under this forum on 28th Feb 2022.

Don't book to this company. One year already still didn't get my refund.
I cancelled my ticket since april 2021.

This is unfortunate that during quick booking twice same payment amount is applied on card and also the booking never happened stating failed payment!

how Can a payment be applied on card when payment failed ?

also why is it customer has to do disputes raising process for no fault of theirs but the merchant did all wrong -- in this case cleartrip

the screenshot also has been attached

12:30 pm ISTand 12:37 pm IST both are two distinct transactions I took and both have been charged to card but no service given by merchant