ClearTrip Complaints & Reviews

I have tried the so called Cleartrip Tatkal offer (CT50AIR) for more than 5 times to book domestic flight. Though i used to complete the transaction within in a minute, it used to pop a message stating the offer has been sold out. Cleartrip management is playing with consumers by luring them with a fraudulent offers which doesn't exists actually. Just to attract and promote its own business Cleartrip is playing with the peoples' time and emotions. This is Cleartrip's clear fraud which should be taken care of and Cleartrip should be punished to stop using such fraudulent promotions in future.

Trip ID - [protected]

Holiday Inn Express Bengaluru Whitefield Itpl, an IHG Hotel

Plot No. 4, EPIP, Beside Harman Building, Near ITPL Back Gate, Whitefield, Karnataka560066, India, Bangalore, 560066

Checkin

Jun 25, 2022

Sat 3:00PM

3 night
Checkout

Jun 28, 2022

Tue 12:00PM

Hotel booking done at the above hotel. After the stay, invoice is denied. I require it for submitting at the office. This is urgent. There was a complete denial of the invoice.

Booked for a return flight with additional payment of flexi fly ..When asked after a month to change my dates they are charging me more than a two way fare on same date..Seriously ### people who are doing a fraud..pls do not book through these crooks and best is to always book via airlines..They are a big big fraud..

I tried to a flight ticket using their Tatkal offer, but is not working. They have not even provided an offer end date.

I'm Dipikka. I have made a hotel room booking- The Rialto Hotel, Bangalore on 25- June-2022. Also, I made a payment for Rs.3, 876 through GPAY. Once, I completed the transaction, I haven't received any confirmation for staying and I checked with the hotel even. So, we booked another hotel in Bangalore and stayed because of this confusion.

Amount got debited but haven't received any mail confirmation from clear trip. I have attached the screenshot for your reference. Kindly refund the amount that is debited unnecessarily.

Coupon code CT50AIR showing not available on the flights even at 12 noon.
It worked for only one day.
But today, when I tried, it was showing not applicable for this trip.

I booked my ticket on 23rd May 2022 and due to wrong name issue I called the Vistara Airlines to cancel my ticket and the assistant told your ticket has been canceled and you will get full refund within a week or 10 working days.
Since I did not get any confirmation via email or message regarding the refund I called Vistara Airlines again after sometime and she also told that your ticket has been canceled and you will get full refund.
On 11th June I checked that I did not get the refund so I called the Airlines so they told they have put the remark that full refund has to be given but ClearTrip from where I have booked the ticked has not given the refund. When I called the ClearTrip they told me I had to call them as well within 24 hours after talking to Vistara Airlines to cancel the ticket as the ticket was not canceled from their end.
So I called the Airlines again and they told they have passed the refund so ClearTrip has to give the refund but when ClearTrip called the Vistara sales they denied to give the full refund and the customer support told me that they do not have any connection with the sales team.

It has been more than a month since i have cancelled my ticket. I have email from vistara team that i am eligible for full refund( Rs 5875 ), yet i only got partial refund ( Rs 1601 )

I've attached my booking ticket, email screenshot of refund eligibility and partial refund details from cleartrip, Please do the needful and resolve this issue.

Hello

My name is Lopita Naskar and I have booked a hotel through clear trip on 28th of May 2022 to 29 of May in Sheetal samudra, My trip ID is[protected] and got confirmation from your side. We have already paid the amount through AXIS BANK but when we reached the hotel they didn't have any rooms available for us and they didn't get any intimation from your side so we could not be able to check -in .
That's why I want to get my refund because it's not our fault, after booking and payment we were not able to check in . I am sending you the necessary documents please do the needful as soon as possible .

Regards
Lopita Naskar

Cleartrip to pay amount of Rs. 41, 538/- vide trip id [protected] dated 28.05.2022, which is not yet refunded to me. kindly advise clear trip to refund immediately with monthly interest of 14%.

Regards

Sunil Kumar

Cleartrip to p amount of Rs. 41, 538/- vide trip id [protected] dated 28.05.2022, which is not yet refunded to me. kindly advise clear trip to refund immediately with monthly interest of 14%.

Regards

Sunil Kumar
#[protected]

I booked at whispering wood on 17th 2022 June, amount of rs. 4095 has been deducted but I didn't receive any confirmation mail or message.
Also i tried out reaching them through mail, but didn't get any response.
Plans already got cancelled due to this and Also didn't get the money bacj

I had asked for a refund for the ticket I booked in 2020.but the flight got cancelled due tocovid I had asked for arefund in March 2022. You have send the message as the refund process started but I have not received any back. Please take this complaint seriously.

During covid in April 2020 I was in Dubai & since the air travel was shut I was not able to travel. In Feb 2022 I got a confirmation from clear trip that a voucher has been made for for future travel & it can be used until March 2023.
I tried to use the voucher last week & it was declined with reason " voucher expired".
I have written to clear trip about this but there is no revert.
Request your help.

I make a booking and transaction done but ticket not issue.
After payment screen become white and no trip number shared . help me get my amount back.

ANB CARDHOLDERS ON SPAN-SPAN, GCCNET-008888.315388.0609.[protected].09-ClearTrip

Hello ClearTrip,

On Dec 7th 2021 we booked flight tickets for Hyd - Goa / Goa - Hyd (AIRLINE PNR & TICKET NO. IV5IUV, WMZ26Z). Total 7 tickets to and fro and it cost around Rs.72, 668. Our journey is on Dec 15h 2021 (Wed) to Goa from Hyderabad and return on Dec 20th 2021 (Mon) from Goa to Hyderabad.

We booked the flight tickets via credit card (My CC ended with 8983). We processed the transaction on Dec 07th 2021 evening and waited for the confirmation. In the late evenings we received a call from ClearTrip customer support mentioning that the card holder name and traveler's name are not matching and tickets can't be processed. After a long discussion the executive mentioned that we will hold your tickets for now and will get back.

As we didn't receive any update from you I raised a request with AXIS bank and asked for their help. They raised a request and allocated a temp credit on my credit card. In the last month bill the amount is reflecting and I am supposed to pay on or before June 18th 2022 (Rs.72, 668). I am already in debits and I can effort this amount again

Surprisingly after a couple of days (before Dec 13th 2021) we received a call from your customer support mentioning we can't process your tickets and we need to cancel them. On Dec 13th 2021 the tickets got cancelled and I got a refund of Rs. 9, 656.00 (For your reference you can find the credit card statement below). Could you please check and let me know when we can expect the remaining amount (Rs. 63, 012.00).

Because of this issue the team which planned to go to Goa dropped me and excluded me from the group. Which is a big insult for me and till now none of them contacted me for other trips.

Kindly request you to please look into these cases and do the needful at the earliest. Let me know if I need to provide any more information.

Thank You

Pavan ANM
[protected]
[protected]@gmail.com

Dear Sir,

Would like to inform that flight was booked through clear trip on 28th March 2022 for one passenger. Unfortunate flight got cancelled by airline on 18th May 2022 from Keshod to Mumbai. FLght No 9I-9676.

Clear trip is not refunding the amount and just telling you have to to wait for 48 hours.inspite of following up again and again no reply.

Infact in clear trip site is been updated that refund is processed and generated but its not reflecting in my account nor they are providing me bank transaction id

I had booked 1 air ticket from cleartrip having trip id:[protected] for my family member on dated 9 May 2022 to visit Djibouti for business purpose but suddenly flydubai was cancelled my flight. And now cleartrip says the refund not possible beacuse airlines denied.
cleartrip is very big fraud. They take my all amount 42786rs. And now they dont want refund. They force me to travel other date.
I humbly request you to kindly refund full amount. Otherwise i go to consumer court.

I booked a hotel - The Chariot Resort & Spa, Puri, Orissa, India for 2 days on May 18, 2022 with Cleartrip Trip ID :[protected]. Voucher Number: P[protected]/220518WR1K (Issued on 18 May, 2022) with checkin May 29, 22 and Check out on May 31, 22 for 2 adults and 1 child for amount Rs. 6936. When we reached the hotel on May 29 at 12 pm, we found out that there was no electricity from last 2 days and all travelers were yelling at the reception counter. We called up cleartrip support centre and asked us for an alternate arrangement or refund. But they asked us to wait till evening. We booked a nearby hotel Sterling Puri, Puri, Orissa, India -- Trip ID[protected] for Rs. 11, 540. Cleartrip officials promised us to refund Rs. 6936 (Trip ID:[protected] and differential amount of alternate hotel booked Sterling Resorts (cleartrip id[protected] with breakfast. I am attaching herewith email confirmation from their side on Jun 2. And today I got an email from their side, refusing to refund.

They cheated me my booking is cancelled and amount is also not refunded

Trip ID[protected]

I booked New Sea Palace Houseboat, Srinagar for one night(check-in date - 18/04/2022) through Cleartrip on 24/03/2022 by paying the full amount. I also received booking confirmation from Cleartrip. Upon reaching the hotel on 18th April, they said they do not have any booking from Cleartrip and denied my check-in. When I called Cleartrip, they said "it is not our fault" and denied responsibility. They said they could I could either wait for 1 hour, while they try to search for alternate hotel without any guarantees, or I can get a refund, with a measly 10% compensation for their negligence. It was 5pm and we(my parents and myself) were very tired after travelling the whole day. Being in a new place and with no place to stay, we were very tense and worried. So, we also started searching on our own, in parallel with Cleartrip. Almost all of the other hotels were booked(peak season in Srinagar), and only high-end hotels were available online. Cleartrip said they will not bear the difference of cost for the new hotel that we decide to book. We asked a local agent for other hotel availability, and he was able to get one in 10 minutes, which costed around 1.5 times our initial booking. Cleartip was extremely slow, and called us after 1.5 hours, about alternate accommodation. By this time, we had already checked-into the hotel that we found, and asked for full refund from Cleartrip, and 200% compensation for the mental agony that we had to go through, and the increased cost of the new hotel.

After multiple email exchanges and extreme response times o[censored]pto 11 days for each response from Cleartrip, we agreed on 100% compensation. I also said I will levy 1.99% interest per month compounded(same as that of credit card used for booking), for further delay. Each time, there was never any proactive response from Cleartrip. For some emails, I was promised a reply within 3 days, but no response was received even after 11 days. even after 48 days from the date of check-in, I am still yet to receive compensation. They said they have already sent the compensation to my account on May 15, 2022, but I am still yet to receive it. I asked for details for transaction, and I yet to receive it even after 5 days. This clearly indicates that Cleartrip never has initiated the compensation transfer and is just stalling in the hope that I will forget about it.

In short, Cleartrip took booking amount from me, but did not book the hotel. They denied responsibility for this. They took almost 30 days, and multiple reminders to reverse this amount. They promised 100% compensation, but still have not provided it after 48 days.

All the email exchanges have been attached. The extreme delay and incompetence of Cleartrip can be observed.