ClearTrip Complaints & Reviews

During the initial COVID-19 impact Flight was Cancelled by M/S Spice Jet and they sent me the confirmation that they will refund my entire booking amount. I have also got confirmation e-mail from Clear Trip saying that they will refund the amount. But no refund is received yet even after my several request and even after my complaint registration under this forum on 28th Feb 2022.

Don't book to this company. One year already still didn't get my refund.
I cancelled my ticket since april 2021.

This is unfortunate that during quick booking twice same payment amount is applied on card and also the booking never happened stating failed payment!

how Can a payment be applied on card when payment failed ?

also why is it customer has to do disputes raising process for no fault of theirs but the merchant did all wrong -- in this case cleartrip

the screenshot also has been attached

12:30 pm ISTand 12:37 pm IST both are two distinct transactions I took and both have been charged to card but no service given by merchant

It's been almost 6 months seen we requested our refund till now we didn't receive our refund. we want to use our refund to book our ticket way back home as we are all stuck here in UAE waiting for our refund.

hoping somebody can help us to get it done/refund to us.

thanks

I booked return tickets MUM-COK 15th-19th March'22. After travelling to COK, due to a medical emergency I could not travel back to MUM. I cancelled my ticket with cleartrip on 16th March '22(before 3 days of return journey). The customer care executive processed my return and told me that cancellation charges would be airline fee( Rs3000) + cleartrip fees and balance I would get refunded.
After this, I received an email from Cleartrip (Air Fulfillment Refund & Cancellation Team's Shruti Ninave) that as per airline policy the cancellation is not possible in the return sector.
To escalate this matter, I called Cleartrip Customer Care -
1) Cleartrip app mentioned that my ticket is cancelled. But it was not done by airline.
2) After escalation with Cleartip customer care executive, I talked to the airline via cleartrip CustomerCare executive. The airline clearly told me(I have the call recording) that there is NO SUCH POLICY. This means that cleartrip team misguided me and committed fraud by lying about airline policy.
3) The airline also told me that cleartrip did not even ask about cancellation and only asked about cancellation charges.

After this escalation call, they assured me that the cleartrip team will arrange a callback in 24 hours. I missed their call as they disconnected the call after 2 rings. After this, they sent me an email that airline agent did not take details on cancellation date and hence they can not give me a refund as the date has passed.

This was the fault of cleartrip who-
1) Committed FRAUD by lying about airline policy
2) Not cancelling the ticket when their app showed me that it was cancelled

Trip ID[protected]

Desirable Solution
1) Exact refund that I should have been given should be credited to me . When I cancelled the ticket it was 3 days prior to departure, so as per airline policy mentioned on Cleartrip website cancellation charge is 3000 + cleartrip fee. Detailed breakup of the same should be given
2) Apologie and acceptance about fraud claim on email from Shruti Ninave - Cleartrip Air Fulfillment Refund & Cancellation Team of Cleartrip

Hi,

I made flight bookings on Cleartrip on 24th Feb 22 for going from Kolkata to Jammu on 25th March & then back on 29th March after paying 50030/- . Both flights are via Delhi since there are no direct flights.

But I seem to be facing issue since the time of booking -

1. I received no confirmation from cleartrip on the bookings apart from saying that payment has been received.
2. I finally...

I booked by tickets using flexifly insurance for 10th March departure, Delhi Goa and return Goa Delhi 13th March via trip ID[protected]

I amended this ticket on 9th March, for 15th April Delhi Goa and Return 18th April. The debit was done from my account and I also got a booking confirmation online. Screenshot attached for reference.

On 10th morning I called Customer Support, telling them I have not received the PNR. even though i was repeatedly promised call backs, none came and I had to continue to follow up.

On 18th March, I am being informed that the amendment didn't go through and my amount of Rs 38000 is being refunded..

The same flight is for Rs 121, 000 today. Pls see the attached screenshot.

Why am I being punished for CLEARTRIP system issue?

Moreover, I received NO information/ advise that my amended flight (screenshot attached) did not go through prior to today, even when I was calling everyday, requesting for PNR.

I would like the same flight to be rebooked at the initial cost.

I booked my flight ticket as of 29th February 2020 via the cleartrip website for a total payment of IN 62, 126.64/- Trip ID:[protected]. the flight was supposed to depart on and as of August 5th 2020, Kochi to New Delhi (Flight-Vistara UK 886), August 6th 2020, New Delhi to London, UK (Flight – British Airways BA 142), August 6th 2020, London, the U.K. to Calgary, Canada (Flight-American Airlines AA 6225). the airlines cancelled the trip due to covid and on asking refund, cleartrip issued a open ticket valid till march 31st 2022. The airlines till date is not operating this route. Hence cleartrip is not able to reissue the ticket. Cleartrip is neither issuing refund nor reissuing the open ticket, or extending the validity of the open ticket which is about to expire. They are also not responding to emails and hung up my follow up calls multiple times.

I booked a flight ticket from vizag to Mumbai on 10th March. But I haven't received my ticket, though amount is debited from my account. I talked with bank, they said that payment is with merchant, and cleartrip is saying that we haven't received the money. Please look into the ASAP, I'm in financial crises.

Due to Covid, We canceled our ticket from Indigo airlne with trip Id[[protected]] after discussing with clear trip that Indigo is ready to refund their cancellation amount with Indigo voucher. Customer executive from Clear trip told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount.(Rs 9000)

And Inidigo has also refunded the remaining amount to Clear trip as this was canceled due to covid. I would expect that Clear trip also refund us back refunded money received from Indigo. I've been calling them from the past two weeks and everyone says something different. For eg. 1. Your refund is in process. 2. You're not eligible for refund. 3. We have to confirm with the airline.

Trip ID[protected]
Feb2020 booked Dubai-Manila round-trip for 5 passengers amounted AED 9, 424.11 for Dec 2020 flights . When Pandemic started, flights canceled requested for "OPEN TICKETS" status. Sept 2021 decided to rebook the tickets, cleartrip agent said not eligible for rebook so filed for refunds, waited 6 months only to received an email from Cleartrip refund amount is AED 0.

Cleartrip executive cancelled our ticket confirming 100% refund, also sent an email confirmation. But it's 4 months to this and we are still awaiting refund, no reply to emails and calls are dodged always.

Dear Clear Trip
request for refund
am booked refundable fight ticket,
1) Trip ID[protected]/march/2020 (covid-19)-flight cancelled by clear trip agency, and they called by phone, they told me amount will be refund, but I dint received any refund,
2) Trip ID[protected]i dint received amount

two time i booked flight but no refund'
kindly refund my amount
i have all proof

thanks
jeevan

I have done tickets from cleartrip portal, 2 March 10pm, payment done by upi phone pay, payment successful my upi but I got emails from cleartrip your payment transaction not successful, what to do

My email ID mohan.[protected]@gmail.com

Mobile no [protected]

I tried booking from Cleartrip on February 22 for flights. During the transaction, the process got hung, and cleartrip emailed that they didn't receive the money. However, after reviewing my bank statement, I can see that money has been sent to the account.

When I am trying to file a complaint to them, an automatic service stops me. However, I have all details indicating that money has been deposited to the cleartrip's account. How should I go forward to solve this issue?

During the initial COVID-19 impact Flight was Cancelled by M/S Spice Jet and they sent me the confirmation that they will refund my entire booking amount. I have also got confirmation e-mail from Clear Trip saying that they will refund the amount.

Even after my several follow-up e-mails I have not yet received refund on my this Booking reference # (Trip ID[protected]

I have booked the tickets on 18th feb, the amount was debited from my bank but the clearteip message said transaction unsuccessful and the amount will be credited in my account within 3-12 days . I have already registered complaint on 22 Feb with all the details.
The amount is Rs. 6834/-
Ref no .[protected]
Booking date - 18/2/22
Time -8.57pm

I had booked one ticket for 3 persons from the cleartrip as per the following details :

Number of person : 3 ( 2 adult, 1 child)
Travelling Date : 01/11/2022
Air Service : Spicejet
Travelling details : From Jabalpur to Bangalore (SG 3024)
Trip ID :[protected]
PNR No. : N8QI6S

Unfortunately, I was not able to travel and asked for reschedule the flight from spicejet customer care but didn't get any response.
On further communication I got that refund of 1152/- has been processed and sent to cleartrip account.

I would request you to please send the amount as I had not travelled for it and lost approx. 17k due to this booking.
Let me know if you need other information.

I have booked a ticket through clear trip during pandamic year and half ago since then many times contact them, but no response at all, flight was canceled because of airline, booking ticket price was 1850, air India cut some amount also clear trip deducted some amount final amount is 750 ready to pay for me, month ago I got Mail refund processed, until now not credited to my account, its been ayear and half.

This is regarding the Cleartrip ID[protected] which was booked via Cleartrip website (cleartrip.ae) in April 2019. It was a Jet airways ticket to India from Dubai and was cancelled by the Airline 'Jet Airways'.

Traveller name Age group Date of birth Nationality Passport number Ticket number Status
Mrs. Nidhi Rana Adult - - - 589-[protected] Cancelled
Mstr. Kabir Rana Child 20/10/13 - - 589-[protected] Cancelled

We followed up with Cleartrip several time on emails and phone calls. Cleartrip just said that the flight has been cancelled by Airline and they will issue refund later. Later they came back saying since Jet Airways has closed down business and they are unable to issue refund.
Now since Jet Airways has been revived and they are issuing refunds to customers, despite several emails Cleartrip is not giving us refund.

https://www.khaleejtimes.com/business/jet-airways-creditors-to-take-95-haircut-c...⇄