ClearTrip Complaints & Reviews

Name: aaradhya shukla

Refund amount: 39, 838.00

Tickets:
14th may
Delhi to doha
Doha to london heathrow

Trip id: [protected]

Passenger name: nadine howat

Email: wave. A. Flag. [protected]@gmail.com

Number: [protected]

Hi, i booked a ticket from delhi to london visa cleartrip and i want a refund cause the ticket was cancelled by cleartrip side as there was no seat available

Its been over 15 days and i haven’t received my refund in my account yet i have called the customer support over 7 times now they just say refund has been processed to original payment method which was a debit card

I can provide upi id or my account number other payment methods if necessary but i do my refund soon i’ve been told by the customer support that it should only take 6-7 working days while its been longer than that so i’m not sure whats going on with my money

Full cancellation charged just for correction of name of the passenger. Reference trip id of original booking[protected] dated 15/05/2019. The error was reported just within 2 minutes or so. Cleartrip advised me to contact airlines airasia, who changes the name of passenger with full cancellation charges. If the details of passenger are examined every details were ok as per saved database of my cleartrip account, in fact typo should have been corrected by software of cleartrip. This appears to be vulnerable aspects, which agent is using of their advantage & penalising customers, who are not much online booking savvy.

I booked Ticket for Colombo - Mumbai one-way flight -- Trip ID[protected] on 22nd Jan 2019 Unfortunately due to a medical condition, I had no other choice but to cancel my trip.

I called Clear Trip on 26th March to discuss cancellation charges and request if there is any way they could consider a full refund as I have been spending a lot on my treatment and a full refund would really help me out. The customer service executive...

I booked my flight ticket through cleartrip in April 2019 by paying Rs.21302.00, Received the ticket but mistake in name through cleartrip, They accepted the mistake and process for full refund against received mail on 2nd May 2019 and informed that within 5 to 7 working days refund will reflect to account, Again i make a call to customer care on 9th May 2019 against case no.08935973 i was told within 24 to 48 hours you will received the refund, Till today I am not received the same, Then again I called today 15th May 2019, I received the same reply wait for 24 to 48 hour, It clearly shows they dont want to pay and making time pass, Please look in to the matter.

I was trying to book a ticket from visakhapatnam to hyderabad on 7/5/2019 but due to some technical error in the server, amount got deducted but ticket didn't get booked. Plz arrange to refund my deducted amount..
Transaction made through cca clear trip pvt ltd
Ref no:[protected]
Amount deducted rs 4715
Dt 07/05/2019
It's already 7 days over so plz kindly take care of the issue

Hello,
I am so disappointed with your service after being so loyal to cleartrip,

I have the refund from the airline but I don’t really understand what is the issue with you that you are not refunding the money,
No one gives me the correct answer every time I call I get different answers,
This is the customer service after u get our money, please I am contacting Pegasus as well I need the solution

I was informed by air india via sms and by telephone that my flight on 4/5/19 was cancelled due to a directive from the airport authority of india. When asked about a refund they said that i would get a full refund from cleartrip. I am yet to receive the refund.
Pnr: yg9bs
Trip id:[protected]
Passenger name: rumi ghosh
Flight number: ai 336
Date: sat 4/5/19

Please find attached a screenshot of the sms from air india

I have booked a flight on 10 may 2019.amount of 3734 rs was deducted from my account but i didn't recieve any confirmation and when i was trying to complain they asked for trip id .i don't have any trip id and i am so much disapointed with your service and there is no means of direct mail and calling .trip id is required everywhere so i am not even able to connect to customer care service it's been 3 days, i am facing problem regarding this issue please refund my amount to my account as soon as possible. And if you require any more details related to bank and other things please mail me i will let you know
Order no[protected]

I had booked one-way ticket from dubai to davao on for 8th april 2019 and at the time of payment deducted from my credit card, my trip id is[protected], due to personal problems i had canceled trip, i received email that refunds will credited to my credit card account 5 to 7 working days.

After that i have been in touch with costumer care several time but no proper response only saying i have to wait for airline response, it’s already passed one month still customer care saying same wait for replay from airlines, i don’t know to whom should i ask, can i expect any help here please, i called clear trip many times but all the time, they replied like the amount will credit to account for and till now not get it. When i asked after the time period of refund they said they cannot

I have booked the flight ticket under the name vinoth kumar on 09/05/2019, from madurai to dubai on spice jet. I payed the amount of rs 10344. After payment i did not receive any confirmation of the ticket. It is show as ticket not booked in cleartrip site, but amount got deducted from my bank account. Either return the amount or send me the ticket @ [protected]@gmail.com

On 12th april i spoke to trupti gaikwad customer care executive. This was done over an online chat line. She asked me to send the stamped refund sanctioned, by the check in desk at guwahati airport. I sent it by an email. She did not acknowledge the receipt of this. She sent a survey email of her services instead.
1. She should have acknowledged my email with the attachment sent-she did not.
2. Should have applied for a refund with a window of 21 days.
Now i find that 21 days have elapsed. I am now told i have to wait 21-45 days for the funds to go into my account.
Please contact:
Revati pillay
Cleartrip private limited travel services
She has all the emails i have sent from my laptop.
You have no facility to send you the pdf files.

On 22/03/2019 i have booked a round trip from doha to coiambatore in indigo airlines for 04/07/2019 (Doh to cjb) & 12/07/2019 (Cjb to doh) for inr (32, 913.00).
Due to my personal issues i want to reschedule the flight to aug 29th of 2019, so i have contact the customer care they instructed me to do online itself by using the rescheduling options in my clear trip account and i have selected the flights for aug 29 of 2019 (Doh to cjb) and sep 3 of 2019 (Cjb to doh) and made extra payment of inr 3968.00 on 26/04/2019.

After payment and all i didnt receive any updated confirmation tickets for the rescheduled date, then again i contact customer care they informed within 2 hrs the rescheduled ticket will be sent but i din't receive.

Next day after contacting the customer care i have been informed that the amount got struck in gateway and it will be refund within 3 working days nad asked to make payment one more time, done everything (Paid inr 3968.00 on 27/04/2019) same issue no email about updated tickets.

Finally customer care informed to change ticket by airlines itself and i have made changes by paying 7000 inr directly by airlines, still i dint receive refund payment.

Contacted 50 times via telephone and email same irresponsible answers that we short out the issue witin 48 hrs but still now no response. No call from them.

Never had such a worst experience.

Cleartrip cheaters

Trip id: [protected]
Name premkumar

I cancelled my ticket prior to departure the flight around 2.5 hrs and got no refund even airline agent (Saudi airline) informed that amount will be refunded but by the agent "cleartrip" only.
I have sent so many emails then get the response that airline considered my flight as no show so refund amount is "zero".

Before cancellation, neither refund amount nor any conditions was shown and when i make cancel, it was showing they will take 48 hrs to cancel - which will not be acceptable by anybody who can't take the flight for any emergency.

Seeking for help to get my refund back.

Regards,
Ehtasham

On jan 2019, i did a flight booking through cleartrip (Id[protected]). Requested for a cancellation well in advance. We contacted customer support after a month and they said they are waiting for the airline to refund them. We checked with the airline by providing pnr and they gave us a screenshot where it shows full refund was done next day after the cleartrip request for cancellation came. We have been sending multiple emails to cleartrip, 4 months passed with no response. Kindly help resolve the matter.

Dear sir,
The two way tickets booked on 06 may 2019 around 10:30 pm for date of journey 31 may, 2019 by pia from dubai to islamabad and return date july 15, 2019 from islamabad to dubai for cost me aed. 1991/-. I made the payment through emirates nbd atm debit card no...0194.

However while the card payment was in progress shows two payments of aed. 1991/- is deducted form my account instead of one (Aed /-3982). It really worries me for no fault of mine why two payments are deducted. The details of the booking is given below :
The transaction id is :[protected], pnr no :a16y2h, date&time of booking : 06 may 2019, 10:30 pm

Sir firstly i would like to appreciate for providing this valuable site and me being your valuable customer i would be grateful if necessary action can be taken at your end to refund the excess amount deducted. Also please do suggest if any documents to be forwarded.

Thanking you

Name : muhammad maroof subhani
Deira dubai uae
Phone number : [protected]
Email address :[protected]@gmail.com

On 04/05/19 by mistake i booked a spicejet flight for 06/05/19 instead of 05/05/19 with timing 11:50 am to 12:50 pm from srinagar to jammu with amount rs. 3174. Which was needed to rescheduled. Firstly i contacted clear trip customer care but they advice me to pay the booking amount of current flight rates of dated 05/05/19. This kind of response from clear trip customer care service causes more inconvenience to me. When i reschedule the same flight to 05/05/19 by paying additional amount of rs 3462. The booking was confirmed for 08/05/19 instead of 05/05/19. Again i contacted customer care and after that my flight booking was rescheduled and confirmed to 05/05/19. I am charged more than double amount for a single flight. Therefore i request to initiate refund please.

Sir, i tried to book an air ticket on 05/05/19 in air india express - muscat to trivandrum on 31/05/19, the amount was deducted from my account but didn't get any confirmation mail from cleartrip. I have received the below sms after the purchase on 05/5/2019 at 16.24 pm (Oman time).

Your debit card no xx2142 has been used at cleartrip mea fz llc for omr 184 on 05/05/2019.

Now i am unable to contact cleartrip as i don't have any trip id.

Please kindly look into this matter. Air india express has confirmed that no ticket has issued to me.

So please refund the amount.

Sir, i tried to book an air ticket on 05/05/19 in air india flight for 09/05/19, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as purcshown below:
Dear customer, purchase of inr 4, 095.00 has been made on debit card linked to acct xx7757 on 05/05/19. Info: vin*cleartrip
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter. Further, i confirmed from air india customer care about booking of ticket. They said that ticket has not been booked.
Sir please look into the matter.

I had tried to booka ticket from hyderbad to bangalore on 4th may 2019 at 735 am flight through cleartrip. Amount got deducted but i didnt get flight ticket nor trip id. Details of transaction is as below.

Dear pranesha n,

You have successfully transacted on your happay card xxxx4743 linked to mobile number [protected]. Following are the details

Transaction id:

Hpvct2019521138164397112415hp

Transaction date:
[protected]:08:12

Amount:
Rs. 3752.0

Merchant:
Cleartrip tpsl mumbai in

I attempted to purchase a ticket from maa to hyb for 13th may and did purchase for inr 2, 433.00 using your debit card linked to icici bank account xx7228 on 03-may-19. Info: min*cleartrip t.
Money got debited from my icici account but did not receive ticket as a dialogue box mentioned-'failed transaction'.
There is no communication from clear trip regarding this. There is no proper customer care helpline where failed transaction can be reported. Without transaction id, you cannot do any complaint in this company. When the complaint is that "ticket not received", how can we share the trip id that is non-existent?
Though i tried to contact them using the customer care no. Using another trip id of other ticket [protected], i could not speak to any customer care executive in spite of calling 5 times and spending an hour waiting and listening to their music.
Please help me process the complaint. I am scared seeing the number of similar complaints and the record of 4% complaint redressal rate!!!