ClearTrip Complaints & Reviews

I booked a hotel on your site for Jun 14-15 on CLEARTRIP and got a confirmed voucher. Thankfully, I contacted the hotel to book an airport transfer and at that time the hotel clearly mentioned that there was NO ROOM AVAILABLE for the dates for which Cleartrip gave me a hotel booking confirmation voucher. The hotel also sent me mail stating they had informed Cleartrip that the rooms were not available on those dates and yet Cleartrip was giving confirmed bookings. This is shocking - had i not tried to book the airport cab I would have landed up at the hotel to be told there is no booking! On contacting Cleartrip, all they said is "do you want to cancel the booking, we will process the refund in 7 days" - this is a fraudulent service they are offering and Cleartrip needs to pay dearly for such practices.

I booked flight dubai to manila may 17, 2019 thru cleartrip and they charged immediately to my credit card. However, they were not able to send any tickets saying they have technical issue, if cleartrip has problem with their system, then why do they allow booking on their website? Customers doesnt deserve this kind of treatment. Few hundreds of dirhams from saving will not compensate the tension and worry that this company is giving to us customers, please help us
My email [protected]@yahoo.com

Hi, i have booked a ticket this afternoon using cleartrip website. The travel is between dxb to karachi and back to dubai on emirates airline. The travel dates are 6th june 19 and return on 13th june. My credit card has been charged already but no ticket received on my email address. Please look into it.

My details are:
- name: syed muhammad amir hussain
- login account cleartrip: [protected]@yahoo.com
- booking details: emirates airline, dxb to khi and back to dxb - dated 6th and return on 13th june.

My i'd is[protected] name tanveer singh
I have book ticket it's show refundable till cancelling the ticket amount has been shown that 500 will only be deducted and rest amount will be in your account all of sudden now you r telling it's non refundable till date your site is showing me that it's nonrefundable. If i know it's non refundable i can shift the date and pay rest of money why should i cancle the ticket as off now plez resolved it and give my hard earn money as your website show only 599 will charge rest 7500 will be credited in my account i need my money back so plez do the needful.

Dear sir / madam,

I booked indigo flight ticket of mrs. Fatimabanu mansuri from vadodara to dehradun (Pnr no. Hn2ive, flight no. 6e 2591 & 6e 966, date : 23.04.2019, time 07:05 & 12:55, ticket fare : rs. 9192) on dtd.08.04.2019 but immediately we came to know that we booked ticked with wrong name (In place of faridabanu mansuri i entered fatimabanu mansuri) so i called indigo customer care to do the needful in this regard so indigo representative suggested to cancel the same ticket and book another ticked with corrected name in 1 hour and they will refund 100% amount against cancellation after 48 hours but still i didn't get any refund from cleartrip.

Whenever i call customer care no of cleartrip, they asked me trip id but i did not get any trip id with this ticked as i booked this ticket without login id. My mail id is [protected]@ongc.co.in and mobile no for this ticket is [protected] so kindly look into the matter and do the needful at your end to get me my refund amount back as soon as possible.

I have booked a flight ticket from kolkata to agartala on 09th may 2019 using cleartrip portal. An amount or rs 20970 has been debited through phonepay wallet and sbi upi with transection id hdf1b15c9ec7e9745b68a0ba87a77dc5574 dt 09.05.2019. Gateway used for the transection is razorpay with payment id
Pay_ctvudw7605xa32. While redirecting from the bank website to cleartrip website the internet connection breaks down and tickets booking could not be completed. I have raised a ticket with razorpay and they have confirmed that they have successfully paid the amount to cleartrip. [protected]@hdfcbank. I have tried many times to contact with cleartrip customer care but could not. Please help i am writing this on 17th may 2019 and the amount of rs 20970 has not been credited back.

Dear sir/madam
Date of incident:-16/05/2019
I have booked a round trip ticket from hyderabad to kochin. When i am trying to make the payment, my credit card payment was declined and i am trying to make the payment through another credit card.in the mean while i got a call from one of executives of clear trip and said that they are going to send the link for making the payment, i said ok and i have done the payment. After making the payment i got another call from cleartrip about the confirmation of my trip and passengers details. Atlast he said your booking has been done through phone facility but not through website. When i am trying to make the payment through website i have sellected for the cash back offer of rs.1150/-. Now the executive of cleartrip is saying that you are not eligible for this cash back offer as you have booked the flight through phone facility. The conversion of facility from website to phone was done intentionally by cleartrip for there benefit

Name: aaradhya shukla

Refund amount: 39, 838.00

Tickets:
14th may
Delhi to doha
Doha to london heathrow

Trip id: [protected]

Passenger name: nadine howat

Email: wave. A. Flag. [protected]@gmail.com

Number: [protected]

Hi, i booked a ticket from delhi to london visa cleartrip and i want a refund cause the ticket was cancelled by cleartrip side as there was no seat available

Its been over 15 days and i haven’t received my refund in my account yet i have called the customer support over 7 times now they just say refund has been processed to original payment method which was a debit card

I can provide upi id or my account number other payment methods if necessary but i do my refund soon i’ve been told by the customer support that it should only take 6-7 working days while its been longer than that so i’m not sure whats going on with my money

Full cancellation charged just for correction of name of the passenger. Reference trip id of original booking[protected] dated 15/05/2019. The error was reported just within 2 minutes or so. Cleartrip advised me to contact airlines airasia, who changes the name of passenger with full cancellation charges. If the details of passenger are examined every details were ok as per saved database of my cleartrip account, in fact typo should have been corrected by software of cleartrip. This appears to be vulnerable aspects, which agent is using of their advantage & penalising customers, who are not much online booking savvy.

I booked Ticket for Colombo - Mumbai one-way flight -- Trip ID[protected] on 22nd Jan 2019 Unfortunately due to a medical condition, I had no other choice but to cancel my trip.

I called Clear Trip on 26th March to discuss cancellation charges and request if there is any way they could consider a full refund as I have been spending a lot on my treatment and a full refund would really help me out. The customer service executive...

I booked my flight ticket through cleartrip in April 2019 by paying Rs.21302.00, Received the ticket but mistake in name through cleartrip, They accepted the mistake and process for full refund against received mail on 2nd May 2019 and informed that within 5 to 7 working days refund will reflect to account, Again i make a call to customer care on 9th May 2019 against case no.08935973 i was told within 24 to 48 hours you will received the refund, Till today I am not received the same, Then again I called today 15th May 2019, I received the same reply wait for 24 to 48 hour, It clearly shows they dont want to pay and making time pass, Please look in to the matter.

I was trying to book a ticket from visakhapatnam to hyderabad on 7/5/2019 but due to some technical error in the server, amount got deducted but ticket didn't get booked. Plz arrange to refund my deducted amount..
Transaction made through cca clear trip pvt ltd
Ref no:[protected]
Amount deducted rs 4715
Dt 07/05/2019
It's already 7 days over so plz kindly take care of the issue

Hello,
I am so disappointed with your service after being so loyal to cleartrip,

I have the refund from the airline but I don’t really understand what is the issue with you that you are not refunding the money,
No one gives me the correct answer every time I call I get different answers,
This is the customer service after u get our money, please I am contacting Pegasus as well I need the solution

I was informed by air india via sms and by telephone that my flight on 4/5/19 was cancelled due to a directive from the airport authority of india. When asked about a refund they said that i would get a full refund from cleartrip. I am yet to receive the refund.
Pnr: yg9bs
Trip id:[protected]
Passenger name: rumi ghosh
Flight number: ai 336
Date: sat 4/5/19

Please find attached a screenshot of the sms from air india

I have booked a flight on 10 may 2019.amount of 3734 rs was deducted from my account but i didn't recieve any confirmation and when i was trying to complain they asked for trip id .i don't have any trip id and i am so much disapointed with your service and there is no means of direct mail and calling .trip id is required everywhere so i am not even able to connect to customer care service it's been 3 days, i am facing problem regarding this issue please refund my amount to my account as soon as possible. And if you require any more details related to bank and other things please mail me i will let you know
Order no[protected]

I had booked one-way ticket from dubai to davao on for 8th april 2019 and at the time of payment deducted from my credit card, my trip id is[protected], due to personal problems i had canceled trip, i received email that refunds will credited to my credit card account 5 to 7 working days.

After that i have been in touch with costumer care several time but no proper response only saying i have to wait for airline response, it’s already passed one month still customer care saying same wait for replay from airlines, i don’t know to whom should i ask, can i expect any help here please, i called clear trip many times but all the time, they replied like the amount will credit to account for and till now not get it. When i asked after the time period of refund they said they cannot

I have booked the flight ticket under the name vinoth kumar on 09/05/2019, from madurai to dubai on spice jet. I payed the amount of rs 10344. After payment i did not receive any confirmation of the ticket. It is show as ticket not booked in cleartrip site, but amount got deducted from my bank account. Either return the amount or send me the ticket @ [protected]@gmail.com

On 12th april i spoke to trupti gaikwad customer care executive. This was done over an online chat line. She asked me to send the stamped refund sanctioned, by the check in desk at guwahati airport. I sent it by an email. She did not acknowledge the receipt of this. She sent a survey email of her services instead.
1. She should have acknowledged my email with the attachment sent-she did not.
2. Should have applied for a refund with a window of 21 days.
Now i find that 21 days have elapsed. I am now told i have to wait 21-45 days for the funds to go into my account.
Please contact:
Revati pillay
Cleartrip private limited travel services
She has all the emails i have sent from my laptop.
You have no facility to send you the pdf files.

On 22/03/2019 i have booked a round trip from doha to coiambatore in indigo airlines for 04/07/2019 (Doh to cjb) & 12/07/2019 (Cjb to doh) for inr (32, 913.00).
Due to my personal issues i want to reschedule the flight to aug 29th of 2019, so i have contact the customer care they instructed me to do online itself by using the rescheduling options in my clear trip account and i have selected the flights for aug 29 of 2019 (Doh to cjb) and sep 3 of 2019 (Cjb to doh) and made extra payment of inr 3968.00 on 26/04/2019.

After payment and all i didnt receive any updated confirmation tickets for the rescheduled date, then again i contact customer care they informed within 2 hrs the rescheduled ticket will be sent but i din't receive.

Next day after contacting the customer care i have been informed that the amount got struck in gateway and it will be refund within 3 working days nad asked to make payment one more time, done everything (Paid inr 3968.00 on 27/04/2019) same issue no email about updated tickets.

Finally customer care informed to change ticket by airlines itself and i have made changes by paying 7000 inr directly by airlines, still i dint receive refund payment.

Contacted 50 times via telephone and email same irresponsible answers that we short out the issue witin 48 hrs but still now no response. No call from them.

Never had such a worst experience.

Cleartrip cheaters

Trip id: [protected]
Name premkumar

I cancelled my ticket prior to departure the flight around 2.5 hrs and got no refund even airline agent (Saudi airline) informed that amount will be refunded but by the agent "cleartrip" only.
I have sent so many emails then get the response that airline considered my flight as no show so refund amount is "zero".

Before cancellation, neither refund amount nor any conditions was shown and when i make cancel, it was showing they will take 48 hrs to cancel - which will not be acceptable by anybody who can't take the flight for any emergency.

Seeking for help to get my refund back.

Regards,
Ehtasham