ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1540
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
448
down
221

Phone:
Phone:
up
253
down
141
up
128
down
132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1540
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (315)

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ClearTrip Complaints & Reviews

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Cleartrip.com — Cancellation refund

 joannadsa
Hi,

I had booked an International return ticket for my brother for his travel to Frankfurt date of travel 30 June '11 ticket booked on 23 Feb '11 cost Rs. 34554/-. At the time of the booking I had checked each and every references, links, questions on the web page of cleartrip.com and went through the term & conditions as well. Due to some unavoidable circumstances my brother will not be able to travel and so I called cleartrip on 26 May '11 on their helpline # +[protected] to cancel the ticket & got to know thru' their customercare Ms. Sameena that the...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip.com — BAD MANNERS AND UNETHICAL DEALING

 balkrishna gupta
EXTREMELY BAD CUSTOMER SERVICE AND UNETHICAL ATTITUDE AT CLEARTRIP.COM

BOOKING OF 2 TICKETS FROM MUMBAI TO LONDON
AND LONDON TO NEW DELHI ON 21 APRIL 2011

1. On 11.04.2011, at about 5.15 pm I called[protected] for the captioned purpose.

2. One Mr. Washim who took my call took the details and confirmed the fares as under:

Dep Mumbai: on 18.06.2011 Kingfisher at 12.25 pm
Dep London: on 16.07.2011 Kingfisher at 21.05 pm
Total return fare for two tickets: Rs. 96429

I agreed to the same and asked him...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Too Worst Service

 marutiwfwda
You sent me wrong date, I requested that correction for my travelling date to change immediately. from past 2 days requesting you to change the ticket dates, you are saying when I call you in 1 hr you will get it but no ticket as of now from past 2 days same story you are telling, every time you will get in 1 hr. So many times I am calling you to customer care. I have not yet received ticket.
Very Bad, they accepted their mistake but not sending ticket.Very poor, very careless servise. Not responding at all, Please don't use this worst servise never seen this type of airlines company....
Complaint comments  Read comments Complaint category Airlines

Cleartrip.com — worst ticket booking and No refund experience

 jkurian
worst ticket booking and No refund experience


I have usually booked air tickets using cleartrip.com and happy with the process. First time ever I had to cancel a booking earlier in April due to a family emergency. I was made to run between the airlines
(Jet Airways) and Cleartrip customer service several times to understand exactly who will be giving me the refund.

As per cleartrip support topic ==>How long does it take to process a refund?

"We usually process the refund within 4 working days of cancellation. However, it may...
Complaint comments  Read comments [3]Complaint category Travel Agents

Cleartrip Travel Services Private Limited — extra payment for hotel booking not refund

 hellowananda
Dear Sir,
I had booked a hotel in vishakhapattanam through cleartrip.com.
Actually as per discussion with Mr Sagar (Cleartrip representative) , i had paid the money( through net banking ) to ICICI A/C no[protected] of Rs 3375.00/- (2 times) on 31/03/2011 from my axis bank A/c no -[protected].But due to 01/04/2011 bank holiday my payment could not be credited to above mentioned a/c.
I need to catch the train on 02/04/2011 as because my vacation was from 03/04/2011 to 06/04/2011.
on 2nd appril cleartrip representative told me to paid the amount by cash to ICICI bank...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip.com — unnecessary charges on cancellation

 anand_nada
The Great Indian Flight Story – How can service tax be different when the ticket is sold at around the same price ?



Iam a normal Indian who does transactions on websites and feels happy that I have saved time. I was shocked to see what is happening in the Indian Airline Industry. For the uninitiated the industry has airlines who sell tickets through their website, offices, airline counters and agents – online and offline.



Iam restricting my observation to the airline Websites – Indigo and Kingfisher and Agent Websites – Cleartrip...
Complaint comments  Read comments [1]Complaint category Airlines

Clear Trip — amount deducted from bank a/c without intimation

 jajal.ram
Dear sir,

i have tried to book a ticket for my friend mr. BATHARAJU.SRINIVASULU to fly from DUBAI TO HYDERABAD on CLEAR TRIP to AIR INDIA on 20th MAY 2011. payment made through DEBIT CARD online on 19th march 2011 from EMIRATES NBD-dubai bank came out successful. but the message i got on the screen was ticket booking not confirmed. I called to toll free no.[protected]. spoken to agents like atish,abjeet,nikitha etc they gave me RRn no.[protected]. They told me amount will be reversed in 2 working days ..on 26th march 2011...we checked with bank again amount...
Complaint comments  Read comments [4]Complaint category Travel Agents

Cleartrip.com — not got the actual amount of cancellation of ticket

 vijaylaxmisingh
Dear ,

I have booked my ticket from ahmedabad to delhi for 24/12/10 through cleartrip.com my trip id is [protected] & amt is 2614.00 but on that day train was cancelled & we have informed cleartrip customer care they have suggested to file pdf for refund but they are refunding us oniy 1264.00 its not fare they are saying that irctc has sanctioned us this amt we can not help you can i have the detail for this amt. as its your problem you have cancelled the train we should get full refund pls help us on this matter so that we can get right refund . my mail id [email protected]
Complaint comments  Read comments 

Cleartrip — cheating customers by not providing refund of cancelled ticket due to cancellation of flight

 nishasingh
Respected Sir

It is highly unfortunate that the customers of cleartrip are made to do numerous follow – ups for their refund, let me tell you that the loss of goodwill to cleartrip is going to be very high because of this and people will definetly not avail your services if this the the way things are dealt at your end.

My flightfrom Delhi to Amritsar Air IndiA AI-188 was cancelled on 27th december 2010, after a mail to cleartrip i was promised a refund within 7 days and maximum 15days.. it is the 28th of january 2011 and there has been no refund or any intimation...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — amount debited from account but ticket not generated

 kritmad
On 10/01/2011 I treid to book tickets from chennai ToHazrat Nizamuddin on duroanto express from the Cleartrip.com The amount of Rs.4662/- was debited from my account but the ticket didinot generate. I aasked for the refund of money but they are not responding...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip.com — Hotel Cancellation charges

 harshgaj
Dear Sir

This is to inform you that i hv booked online hotel through cleartrip.com from 01/01/11 to 03/01/11 ie for 3 nights .But due to my son sudden illness i cancelled the booking online at 11.30 am on 31/12/10.
Its is clearly mentioned in the terms & condition that one day charges will be dueduced if cancelled before 24 hrs check in which is 12 PM
But they have dudected the one day amount even i hv cancelled on 11.30.AM

ID for Hotel BOOKING :[protected]

Regards,

HARSHA VARDHAN
[protected]...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Cleartrip — cheated me of Rs 3500

 Narendra Toshniwal
I had booked a ticket for my Mom & Dad. I later cancelled my Mom's ticket. During cancellation the wesite showed a Rs 3500 refund that I would be getting on cancellation. But I did not get any Reason given by them "I had used a coupon while booking." If that was the case then they shouldn't have shown Rs 3500 as refund available during cancellation. I have a confirmation for the same from the CLEARTRIP guys. Please help me to get a refund. Below are the details of the link of the reply attached by the CLEARTRIP.

http://www.cleartrip.com/forums/35/topics/7099
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund is shown but not deposited in my account

 madabu2000
As u can see below i booked three tickets for my friend through cleartrip and latter cancelled them they are showing that the money is refunded but not a rupee was deposited in my account
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Hyderabad one-way
prem travelling [protected] Rs. 848
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Pune one-way
prem travelling [protected] Rs. 308
08 Jan, 2011 22 Nov, 2010 refunded
Vijayawada-Mumbai one-way
prem travelling [protected] Rs. 1,038...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip Travel Agency — CHEATING IN FALSE RAILWAY BOOKING

 amalendu dasgupta
I TRIED TO BOOK 3 RAILWAY TKTS FROM HOWRAH TOGUWAHATI FOR 19TH JANUARY BY SARAIGHAT EXPRESS THROUGH CLEARTRIP INTERNET AGENCY, BUT AS SOON AS THE MONEY TRANSECTION WAS COMPLETE, THE LINE WAS DELIBERATELY DISCONNECTED,SAYING THE MACHINE IS BEHAVING FUNNY.TILL DATE THEY HAVE NOT INFORMED ME WHETHER MY TKT IS AT ALL BOOKED OR NOT, NEITHER THEY HAVE RETURNED MY MONEY IN MY BANK A/C, CONFIRMING THAT THIS IS A FAKE COMPANY & EVERYONE SHOULD BE CAREFULL IN KEEPING A DISTANCE FROM CLEARTRIP WHILE BOOKING TRAIN OR AIR TKT. A.DASGUPTA,SHILLONG...
Complaint comments  Read comments [1]Complaint category Railways

Cleartrip — marketing tricks

 ssax
This is a new innovative way of luring customers. Cleartrip advertises 50% off on base fare for air tickets booked through ICICI Bank Credit/Debit card.
As you would go ahead and book the ticket, the last payment page will hang. Soon, you would get a call from Cleartrip agent, that there is system problem and he can help you with phone booking. The price he will be quoting will be slightly higher than the one available online. I checked the flights 3/4 days later and they are still not changed online. However, he will confirm that the tickets in that price are not available and hence, the...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Account debited without issuance of ticket

 gaurityagi
I have been a victim of Cleartrip's fraud website that sources its income illegally by sucking funds out of customers without even issuing them a ticket.
On 15th Dec,2010, I had attempted to book a ticket from Mumbai to Delhi for 17th Dec 2010 by Go Air flying at 9:45 AM. After putting in all my card details, A window appeared that said "Oops your payment failed. Dont worry you havent been charged"
However, after checking my bank statement i discovered that I have been charged Rs 5281 for the same. The money has gone to "Cleartrip Travel" (Transaction ID[protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip.com — Money charged to credit card but neither a ticket nor trip id issued by Cleartrip

 Hitesh Govind
Hi,

On 25th November, 2010 I called up Cleartrip phone booking line and initiated the process to book a round trip ticket for 2 adults, Bangalore to Sharjah. The phone booking executive took the booking request and directed me to the phone payment system were Rs. 32958 was charged to me credit card. My unfortunate experience with cleartrip starts at this point. After the credit card was charged, the phone booking executive gets on the line and informs me that the ticket isn't available and he has initiated a refund process. The funny thing is that no trip id was generated nor...
Complaint comments  Read comments [3]Complaint category Travel Agents

Cleartrip.com — stupid policy of the website

 amitsingh216
i had make a booking in 30th november for a hotel (hotel wooldland deluxe,new delhi)at delhi trip id is [protected] through cleartrip.com. while checking in the hotel the person in the counter says me that i'll not be allowed to check in coz i was with my female friend. they said me its a government policy. whole night i wasted searching hotel. now when i called cleartrip customer care the person says me that its COMMON government policy that for couple customer will have to produce MARRIAGE Certificate. i am just asking you when this is a rule then why cleartrip havent mentioned this in their...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cleartrip.com — AIR TICKET REFUND

 S.ARULMOZHI
TRIP ID - [protected] - CLEARTRIP.COM

CHENNAI-GOA=CHENNAI - TICKET BOOKING ON THE NAME =S.SRIDHARAN ON[protected]

Money deducted from my ( S.ARULMOZHI )card a/c on[protected] but ticket not booked due to tech problem !

No refund evenafter many reminders - phones to Customer Care .

How to alert innocent customers this type of Frauds.

S.ARULMOZHI- [email protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip.com — Not refunding promised cashback

 bornsinner
Not issuing cashback

This is one of those horrible experiences where you seem to go for a offer but fall for a trap. I had booked 4 nights hotel in Gwalior Trip ID[protected]. I had used the PAYHALF offer which mentioned that I would get 40% cashback i.e Rs. 1600/- since I had booked for 4 nights. The refund was promised within 2 weeks maximum. Its been 5 weeks now and after continuous calls the only reply I get is it has been sent for processing. I have checked with my bank and no refund is in process. cleartrip clearly doesnt have a consumer addressal system since they dont have...
Complaint comments  Read comments [2]Complaint category Other

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