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ClearTrip Complaints & Reviews

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Updated: Feb 5, 2026

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This is regarding cancellation of Mr Pawan Bhatia with the Trip ID[protected] .

I ( Pawan Bhatia ) called on 23rd April and spoke with Vivek and ask my cancellation charges and he informed that I will get refund of 4153 .

But I received only 2653 as refund amount.

I cancelled my ticket after listening the refund amount or else I would have cancel the same on the last day too.

After receiving 2653, I again spoke with another customer care executive and he told I received correct amount only .

4153 was wrongly stated by Mr Vivek .( customer care executive )

ClearTrip customer support has been notified about the posted complaint.

Apr 23, 2019

Updated by pawanjaipur Very bad response

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Vide pnr no. Ud6c6q (Trip id[protected] i have booked a ticket for 02 adults from surat to kolkata through spice jet flight no sg 377 dt. 17.05.19 @ cost of rs. 5, 305/- (Ref. Attached cleartrip invoice no. I/mh/33720).

After a few minuets, i was trying to book ticket for my wife (1 adult), my son (1 child) & my daughter (1 infant) from surat to kolkata through same spice jet flight no sg 377 dt. 17.05.19 @ cost of rs. 5, 305/- (For adult & child).

By mistake i made the ticket for spice jet same flight no. Sg 377 with journey date 03.05.19 instead of 17.05.19. The total cost of the ticket for the same charged is rs. 17, 330/- @ rs. 8, 035/- for adult & child and @ rs. 1260/- for infant without flight insurance (Ref. Attached cleartrip invoice no. I/mh/33865 with trip id[protected].

As the ticket for journey date 03.05.19 made by mistake, i asked to reschedule the same flight with journey date 17.05.19 and same has been made (Ref. Attached ticket with pnr no. V7nthf). For rescheduling of the same, total rs. 980/- (Rs. 600/- with payment ref. No. Ccagd2hvb568igafzhsfq2 + rs. 380/- with payment ref. No. 78210270igafzhttb3) charged from me.

However, cost of ticket for spice jet flight no sg 377 with journey date 17.05.19 was much lower than ticket cost of 03.05.17. It is rs. 5, 460/- for 02 adults.

Hence, i humbly request to refund rs. 5, 460/- to me so that i and all my contacts do not fill cheated.

ClearTrip customer support has been notified about the posted complaint.

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Address: Bur DUbai

Website: www.cleartrip.ae

We received an email that our mumbai to dubai jet airways flight (27th april 2019) has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. Wehn we called the next day, they informed us that tickets could not be booked and now there is no availability of tickets. My repeated calls to clear trip are not attended and being ignored. My call is put on hold and never addressed. I am still on a call with them and on hold for last 1 hour. I have spend so much money and time just speaking to the customer care staff but all in vain.

I seek support of higher authorities resolve this issue soonest possible to avert last minute pressure.

Regards,
Kinjal mehta
[protected]
Clear trip id[protected]

ClearTrip customer support has been notified about the posted complaint.

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A

abhishekchess1

from Mumbai, Maharashtra

Apr 24, 2019

While trying to book railway reservation amount has been deducted from my bank but it now show reservation tckts. Also not getting how to contact cleartrip support([protected]) which ask trip id. If transaction has failed how can I get trip id? amout paid rs.173.00 at 9.47 am
My contact number is [protected]

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Spicejet cancelled the flight and I received this information on 8th April'19. On speaking with the airline customer care executive on that day, they told me that I will get full refund and they will initiate the refund within a week and then I will have to contact cleartrip and ask fro refund.. Since Saturday 20th April'19, I have tried twice calling cleartrip on the only valid number provided by them [protected] and there's no option to talk to an executive. Hence I chose the option that the flight was cancelled by the airline and I want refund. Got a reply that on confirmation from the airline, the refund will be processed. However, didn't get any response from them. Today i.e. on 22 April'19, I spoke with the airline again and they told me that the refund has already been sent on 16th April'19. On receiving this confirmation, I tried finding out how to contact cleartrip customer care so just chose an option under "Manage Booking" that the flight was cancelled by the airline and I want refund. Immediately after I submitted this request, I got an email that the refund amount processed is Rs. 977 only. But the airline executive confirmed that the refund amount for the full trip is more than Rs. 7000. Cleartrip didn't process the full refund as given by the airline and there is even no way to contact cleartrip customer care so that I can talk to them and ask about the matter.

Apr 22, 2019

Complaint marked as Resolved

Cleartrip resolved this issue within few hours. There was no way to speak with the cleartrip customer care executive as they have not provided any email id or contact number. Hence I approached them via Twitter. Just sent them a message describing my issue and the trip id. Within few moments I got the email of refund.

ClearTrip customer support has been notified about the posted complaint.

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Address: 1st Floor, Suraj Ganga Soft Park, Potential House, 3rd Phase, J. P. Nagar, 560078

Trip id[protected]

The airline cancelled the flight citing govt regulations, promised 100% refund.

However 100% refund of the airline is different from the payment made by me. I am told the differential amount is cleartrip commission.

I tried contact cleartrip between 21st and 22nd april, only to be placed on 30 minutes hold both time.

ClearTrip customer support has been notified about the posted complaint.

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P

Prem Aiyappa

from Mumbai, Maharashtra

May 2, 2019

Very Bad, At least a response is expected.
Will formally launch a consumer compliant in the next couple of days

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Address: Mumbai City, Maharashtra

I have tried to book a tatkal train ticket on march 23rd 2019. Due to irctc login issue, ticket was not booked. However clear trip has charged the ticket amount rs.702 before transferring to irctc login page. As ticket was not booked, clear trip should have refunded the money with in 14 days. But not refunded so far. As ticket is not booked, i don't have any trip number to contact clear trip customer care. Hence requesting refund for the amount i have paid.

ClearTrip customer support has been notified about the posted complaint.

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I

Irfan Irshad

Apr 24, 2019

Dear Sir

Cleartrip has deducted my payment twice for same booking

My Trip Id is[protected].

Amount 455 has been deducted twice, kindly refund the amount.

Thanks
Irfan
Saudi Arabia
[protected]

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I have booked domestic and international tickets through cleartrip on 04 april. Within ten minutes of my booking, i realised that i have made a mistake in my son's name. The ticket reads arju instead of arjun. I straightway informed cleartrip. For past fifteen days, i have made over hundred calls and emails to cleartrip to amend the name which they have denied stating that malaysian airlines has declined whereas i have a copy of emails where...

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Address: 533101

I vasamsetti giridhar, request you to, please make arrangement of my flight ticket cancellation on dt.9-3-2019, my pnr no. Kzkp6k.

My bank account details:

Vasamsetti giridhar
Account no.[protected]
Indian bank,
Rajahmundry branch
Rajahmundry 533101
Andhra pradesh
Ifsc code : idib000r004
Micr code :[protected]

I am enclosing airasia airlines mailed message for your reference.

Thanks for your service.

V. Giridhar
Whatsapp +[protected]

ClearTrip customer support has been notified about the posted complaint.

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supervisor

Apr 21, 2019

To the author Mr. Giridhar
Vasamsetti Rajahmundry Rural, Andhra Pradesh, India

It is not clear, what is a reason of refund. If the flight wa cancelled by the air carrier, the unknown represetative of the air carrier has cheated you.

I wonder of the response of the reprsentative of the operator cleartrip.com .

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Address: MB-63 BADAGADA BRIT COLONY, Khordha, Odisha, 751018

On 5th december 2018 i have cancelled the flight ticket from bhubaneswar to trivandrum bearing the pnr no mj56vn of indigo flight scheduled to departure on 6th january at 8.35 a. M from bhubaneswar biju pattnaik international airport. But till date the refund amount has not been deposited in my account. Plz. Check the status and do the needful for refund of the same to my account.

ClearTrip customer support has been notified about the posted complaint.

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supervisor

Apr 20, 2019

To anonymous author:

Such public complaint is unclear completely,
as no a sngle evidence regarding the reason of payment of any one in favor of anonymos is seen in the public complaint.

repealed:

https://www.consumercomplaints.in/ibibo-group-goibibo-refund-against-cancelled-j...⇄

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Address: Harilok Society Bajwa, Vadodara, Gujarat, 391310

Good Morning,
This is to inform you that still I didn't received my money back for ticket booked,

Request you to please do the needful as soon as possible so I can get back my refund,
Trip ID :[protected]

AED 460

AED 770

AED -25

AED 1, 205

Abu Dhabi to Vadodara Tue, 16 Apr 2019

Jet

Airways

9W-583

AUH 21:45 02:35 BOM

Tue, 16 Apr 2019 3h 20m Wed, 17 Apr 2019

Abu Dhabi - Abu Dhabi International Airport

Terminal 3

Economy Mumbai - Chatrapati Shivaji Airport

Terminal 2

Layover : 6h 10m

Jet

Airways

9W-349

BOM 08:45 09:55 BDQ

Wed, 17 Apr 2019 1h 10m Wed, 17 Apr 2019

Mumbai - Chatrapati Shivaji Airport

Terminal 2

Economy Vadodara - Vadodara

Vadodara to Abu Dhabi Fri, 03 May 2019

Jet

Airways

9W-469

BDQ 14:40 15:55 BOM

Fri, 03 May 2019 1h 15m Fri, 03 May 2019

Vadodara - Vadodara Economy Mumbai - Chatrapati Shivaji Airport

Terminal 2

Layover : 3h 25m

Jet

Airways

9W-584

BOM 19:20 21:05 AUH

Fri, 03 May 2019 3h 15m Fri, 03 May 2019

Mumbai - Chatrapati Shivaji Airport

Terminal 2

Economy Abu Dhabi - Abu Dhabi International Airport

Terminal 3

TRAVELLERS AIRLINE PNR TICKET NO.

Mr. Singh Chandra Pratap CNJGDR 589-[protected]

ClearTrip customer support has been notified about the posted complaint.

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supervisor

Apr 19, 2019

To the author Mr. Singh Chandra Pratap

Such complaint can not be process legally by anyone, as it is not legally binding and no attached documents are seen, herein:-

1. No name of each passengre / customer,

2. No address, no contact information, no account number,

3. No Jet airways etickets starting with 589 - or the other payment document,

4. No text of the primary 1st complaint, which according the author, might be submitted to the responder

6. The reason, why must anyone (operator of cleartrip.com) pay to the passenger?

In addition,

- the valid CNJGDR does not exist

- from 17 April 2019 the Jet airways suspended all operations.

If passenger have not got the expected refund or the expected compensation in 10 days days fololwing the notice of the cancelattion or following the passenger legally binding complaint,
the passenger has 2 choices:

1. To forget about any refund or the compensation in order to save the nerve system
or

2. To collect at least 300AED for the payment of the legal services of the legal professinal or of the lawyer (more expencive) and for the government fees.

Such legal professional, whom the passnger is due to pay, can

- explain, what the customer is entitled to in a particular situation, based on all documents in his possesion,
- submit the complaint to the correct authority or the law suit to the distrcit court of the state in India or to the authority / court o[censored]AE,
depending upon the wish and upon the residing addreess of the passenger (absent),
in order to get judgemnt (award) in the favor of the passenger.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net

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I have booked a ticket on 13th of March 2019 from Mumbai to Bangalore for two passengers on Cleartrip for an amount of Rs 11766.Trip id is[protected]. However, the name I entered there was wrong and I immediately called the Cleartrip customer care for support and I was told to make a new booking on the same airline with the correct name and cancel the old ticket with the airline as well as Cleartrip and I would be getting the full refund amount. So I booked a new ticket with correct names within 10 mins as I was advised by Cleartrip and cancelled the ticket with both the airline as well as with Cleartrip. Nevertheless, Cleartrip only refunded me Rs 4606, that is less than half the money and as I checked with airlines and came to know that they have refunded the full amount to Cleartrip. Its been a month since this incident and the remaining amount of Rs 7160 is not been refunded yet, despite of the meticulous attempts made through calls and e-maiIs to the customer support team, but they seem to be fraudulent and hesitant to refund the remaining money.i would like to get the remaining refund .Thanks.

Apr 18, 2019

Complaint marked as Resolved

they have provided me. refund on 18thapril 2019 morning.Thanks

ClearTrip customer support has been notified about the posted complaint.

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Dear Team,

I have penned this mail with deep ordeal because of the delays by CLEARTRIP..

Following to the below mail that had been sent to me on 17th March 2019 for the cancellation of my ticket which was scheduled for Dubai to Goa via Mumbai.

The ticket had to be revocked since the jet airways cancelled the said scheduled flights and I did not get any rescheduled ticket as per my suitable timings.

I had been advised by the customer care agent that the refund will be credited back to credit card within 6-7 working days.
Alas!It has been exactly one month now and I am still following up with the call centre.

I had been told everytime that it would take another 21 days, then 30 days, 45 days and so on.

Is this the professional response am I supposed to get from the ageency like Cleartrip??

I had always trusted your company for booking tickets but had never thought that cancelling and getting refund of the tickets will be such a big issue with your company.

One of my friends warned me long back that the refund process with cleartrip would usually give hard time to customers/passengers.And finally I got to face it.

I hope this message will be responded back and the issue will be resolved sooner

ClearTrip customer support has been notified about the posted complaint.

Apr 16, 2019

Updated by Suryaspillai16 Trip ID[protected]

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Address: 4/1A, 2nd Street, Vignesh Nagar, kattur, 620019

On[protected] i attempted to make an online payment for a flight booking at www.cleartrip.com of rs. 11, 208/- two times so total amount was rs.22, 416/- (Trip id [protected]) air india express. However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards i called a cleartrip agent asking me to repeat the payment by using trip id. And he said transaction got failed and it will...

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Address: 201, Canara Mansion, 560005

Sundararajan k
2:28 pm (6 minutes ago)
To customersupport

I try to book a flight from bangalore to chandigarh, two-way, i was paid through net banking.
After giving all the details the amount got deducted from account but the site got errored out and there was no ticket booked.

Date and time: apr 7, 2019, 8:42 am
Transaction id:[protected]
Bank: axis bank
Amount: 10468
Info: inb/[protected]/payu.in/

Booking email id: [protected]@gmail.com

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 15, 2019

Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Thanks and regards, Team Axis Bank

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Trip ID [protected] was the booking transaction my husband made with Cleartrip for flight booking. In Feb, he applied for a refund through Cleartrip.
Pnr was OLQJC8 - when checked with Airline, money was refunded on 13th Feb. But cleartrip hasnt processed the refund yet. Kindly expedite and resolve the issue. Attached is the proof of refund from Airline.

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Address: Vizag, 530027

2633 was debited and might have been laid in your account.
I have transferred it from my allahabad bank account thru netbanking on 13th apr 2019 around 6 pm .Kindly revert the fund to [protected] with name " Sreenivasulu BKN" and IFSC " ALLA0212021"..Thank you..if it is not credited kindly reply...so that i will initiate refund from my bank itself..Thx
[protected]@gmail.com
[protected]

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My name is binoy k j, my cleartrip mail id is ([protected]@gmail.com). This is to inform you that on 8/04/19 i had tried to book a train ticket from kolkata to chennai...after puting all details, while on process money got deducted from my UBI bank but booking got failed.There showed session got expired
No trip id generated.
Transaction failed while ticket generated.
With out tripid can not able to contact customer care no other info...its been 5 days didnt returned... Kindly pls do the needful... Im in great suffer...pls rply to my request...

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K

kajol yadav

from Bengaluru, Karnataka

Apr 16, 2019

My trip got canceled. I cancel my ticket also...but refunds not got aft 3days also...trip I'd[protected]

A

Ajith M Ravi

from Mumbai, Maharashtra

Apr 16, 2019

Sir, I am ajith m ravi, on 5/4/2019 i booked a room in hotal aiswarya, but booking not completed. Trip id not created and transaction completed, money Withdrawed from my account 1, 887.00
Cheque/Ref No.[protected]
Kindly please refund my money
Plesse do the needfull

Mail id - [protected]@gmail.com

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Trip id[protected]

I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. My repeated calls to clear trip are ignored. My call is put on hold and forced to wait for hours. If attended lame excuses and false commitments are made. I am calling cleartrip customer care everyday and reaching nowhere after wasting my time and energy. They have no respect for customers.

I seek your support to resolve this issue now to avert last minute pressure.

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Address: 387 ,Silver Oak Bungalows,Cherlapally, 500051

Booked ticket from delhi to hyderabad after payment successful message no ticket no trip id neither sent to email nor to mobile, they are having only one customer care number which will always ask for trip id to procede further which caused whole night hard ship no sleep as i require that ticket to travel, want to file suite against them as they have not returned my money also for the unbooked ticket

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I was booking tickets from shanghai-xi'an on 11th april 2019 and while doing the transaction it was showing failure message and money rs 19119 diducted from my account at same time. Multiple time i have tried, to contact customer service but they are asking me to provide trip i'd. How can someone provide trip id when booking get declined by website.

I want them to return my hard earned money back.

ClearTrip customer support has been notified about the posted complaint.

Apr 13, 2019

Updated by Amit Hemnani Name -Amit
Mobile no [protected]

Apr 13, 2019

Updated by Amit Hemnani proof of money didcuted from account

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