ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1622
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
457
down
228

Phone:
Phone:
up
259
down
144
up
134
down
133

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1622
Pending
27
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — Cancellation confirmation for New Delhi - Abu Dhabi flight

 rksha56
I had booked one air ticket through net banking from new Delhi to Abu Dhabi in 13th Feb 2014 of my Brother in law. While booking the ticket I have mentioned his name Manish Sharma whereas on Passport his name is Manish Kumar. We have requested to cleartrip to change the sir name but they have not change and advise us to cancel the ticket and book new one. On 14th Feb I have cancelled that ticket and book new one.

On cancelation of ticket i have received mail from cleartrip that the refund of Rs. 6039.00 will be credited in my account within 5-7 days. Till 26th I have not received...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Process of money refund in case of Technical faults

 Minhazuddin Munshi
Here is my experience about www.cleartrip.com. The Travel site. I tried to book Kolkata-Dhaka for 27Jan2014. The Transaction was failed. I re-tried to book. Again failed. This time blank page appeared. Before I try for the third time, I wanted to check, if money was deducted from my account. Yes. It deducted twice. For both the failed transactions. I was under Impression that, as these ware failed transactions, it will be refunded. Next I went for booking again. The welcome page (dashboard) opened and it was showing two bookings ! (Trip ID [protected] and Trip ID [protected]) I tried to...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Balance deducted with no booking

 Deepricha Thakur
I booked a round trip flight from cleartrip mobile app on 09/01/2014. And for that an amount of Rs.12044 has been deducted from my bank account. To my surprise, I dint receive any call or mail or message from cleartrip regarding what has actually happened. After waiting for sometime, I tried their customer care for about an hour.And for that one hour, no one picked my call. When I called my bank and reported the matter, they said they sent the approval code and the transaction has been confirmed by cleartrip. I even have the approval code for the same. Again I tried cleartrip and asked whats...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — No Refund given for date change

 surab40
Hi, I am a frequent clear trip user for my flight booking. I have an account also. This time I booked two ticket from Kolkata to Jorhat on 13th Jan 2014 (Trip Id [protected]).Due to some reason i had to change one persons ticket from 13th January to 11 th january 2014. I called clear trip customer care and by the help of their guidance i changed the date from 13th january to 11th january for one person through 'Change flights' option. My requirement was on 13th January only one person will travel and the other person will travel on 11th Jan. As the guidance from the customer care I...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — NO REFUND GIVEN FOR HOTEL SILVER SANDS DAMAN. [Resolved]

 stephenmendes
I had done the following booking on 6th December 2013. Silver Sand Beach Resort, Daman, Daman And Diu, India Trip ID : [protected] Date of check in 28th Jan 2013. Dt of check out 29th Jan 2013. While punching in the dates I had by error punched Jan instead of Dec. Then I called CLEAR TRIP. They very casually informed that it is not refundable. I pleaded to check with the hotel and change the dates. They said someone will call me in 4 hours time. I waited and waited - no one called. In desperation I called up their help desk. Someone picked up the phone after lot of waiting and said the...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip.com — DISAPPOINTED/PATHETIC SERVICE FROM CLEARTRIP

 Avinash Phogat
Hi This is in regards to a hotel booking we did through Cleartrip.com, unfortunately we choose/trusted cleartrip.com and booked a resort. Trip IDs: [protected] & [protected]. The above booking was done based on availability of property on the said cost i.e. INR :90, 000/- on Dec 29th at cleartrip.com(Voucher attached), fortunately we connected with the property representative to confirm the booking and was shocked to know that they haven’t received any booking/confirmation or funds from cleartrip.com. After have paid INR/ 90, 000, this seems to be hanging deal and middle of nowhere. I...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Promised free Check In Baggage while booking the ticket and later charging extra for baggage once the ticket is booked [Resolved]

 phinuphilip
This is regarding Online fight booking i have done in Cleartrip.com. Trip ID: [protected] Airline PNR: 32728560 I booked my roundway tickets from Dubai to Kochi through Cleartrip.com on 29th Oct 2013. Since i have to carry check-in baggage of 20kg, i looked for a flight with this option in addition to the hand baggage normally a passenger can carry. I confirmed it in the Section 1: 'Itinerary' of the trip details where it clearly mentioned as follows: "Note: Handbaggage - 7kgs/passenger free (smaller than 56cm*45cm*25cm); Check-in baggage/20 kgs/passenger INCLUDED" Based...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Did not pay back for double payment [Resolved]

 noufalnaiz
On 7th Sept 2013, I had booked for flight through cleartrip from Sharjah to Cochin. On the process, I tried 4 to 5 times to get the ticket. Finally ticket received with trip id [protected], but double the ticket fare charged from my account. I followed up somay times by telecon and through mails to get the money back. But the reply from cleartrip was within 7 days, 4 - 5 days, 48 hrs, 24 hrs like that. Once the customer care executive told that the failed trip id is [protected], but till the time cash is not credited to my account. Regards, Noufal Bava...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — hotel room cheating cleartrip [Resolved]

 rafs123
I have had a very bad experience with the hotel i book with cleartrip.com my booking id
[protected]. The hotel did not give me the room i booked . And put me in another
horrible hotel tiny room with no windows .. i took trouble to browse through the hotels to choose a particular hotel ., how can the hotel guys decide which hotel i should stay ? they put me up in a small very horrible hotel, i had no choice but to take that room, This is unfair practice they show another hotel room and put me in some other hotel ? how disgusting and disappointing . . .kindly help me get refund .
cleartrip...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — fraud while rescheduling

 param123
Hi,

I prepone my ticket from 1st of August to 30th of July but they booked the ticket for 30th August.When I reached to the Airport they informed me that ticket is booked for 30 Aug and thus I had to cancel the ticket and book a fresh ticket for 30 July after paying huge amount there after when I complained to them, they iterated I only said to book for 30th Aug. Then I reasoned them why extra money was charged as a fair difference, they reasoned this is a standard process. Then they said they will play the recording that happend on 23rd of July between me and the Cleartrip executive...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip Pvt. Ltd. — Charge More than that is specified on the tickets

 deepswati
Hi, I have booked a Indigo flight ticket of round trip from New Delhi to Srinagar through Clear trip (TRIP Id:- [protected]). They have charged me 24072/- ( Out of which 23,172 was airlines fight fare and 900/- is clear trip charge). I have also confirmed it from Indigo that they got 23172/- out of 24072. But when I got the tickets total charge mention was 23621/-. I have called the Cleartrip customer care a lot of times but no one is ready to give a proper answers. Some times they says that you got the 450/- discount on your tickets, but when i ask them to return back me the discounted money....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Non refund of amount

 [email protected]
Dear Sir,
I booked hotel room Family A/C Suite for 2 days in chennai through cleartrip and paid money in advance, but after arriving the hotel people alloted normal A/c room,but cleartrip charged Family A/C room rate and when i asked clear trip to repay the balance amount, they denied to pay amount and saying that you didnt complained on same day.I really not understand the reason of cleartrip for not paying the amount and also there is no complimentary cookies, water bottles as per features mentioned in the clear trip voucher.



Cleartrip Trip ID: [protected]...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Cleartrip.com — Did not get back Rs 2000 as cashback

 babimitra
Complaint: I booked an international air ticket on May 10that www.cleartrip.com. The Trip ID is [protected]. Their payment gateway for debit cards wasn't working --- and I wanted to use that to avail of their Rs 2000 cashback offer --- but when I called customer support they said to go ahead and buy the ticket using netbanking, send in the details and they would likely be able to give me the cashback.

This is the first time I'm buying an international ticket on Cleartrip and I am EXTREMELY disappointed at the poor quality of customer service.

First of all,...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Fraud Amex card coupon ad on Website [Resolved]

 rajatgupta0504
I booked one return ticket from bangalore to chandigarh for 29th june using cleartrip.There was an ad coming on the website that if you have an American Express Card,you can redeem the coupon for an instant 1000 Rs cashback.I used that coupon code but after I filled in the card details,it showed an error in the coupon code reading "Sorry,we couldn't apply the coupon code" and booked my ticket at undiscounted price without even prompting to ask me that whether I want to continue with the payment without the coupon code or not.
I called their customer care but the excuse they...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — Fraud and Overcharging

 samvig
Hi,
I had booked a ticket for my friend under the Trip ID [protected] and PNR No. XNLZN8 on 9th March, 2013 for travel on 12 April, 2013 which was from Delhi to Milan via Brussels and back. This ticket was booked for a Premium Economy class on Cleartrip for Rs. 81,167/- which was much more expensive than the Economy Class on your website. After I got a PNR Number I checked up the corresponding websites and also called Jet Airways and Brussels Airlines and they said that my Tickets had been booked in ECONOMY Class as THERE IS NO PREMIUM ECONOMY Class on these airlines.
I called up Cleartrip...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Offers, only to hook customers - Avoid Clear trip

 theabhishek
This is the 2nd time when Cleartrips services and offers have been not any less than cheating. Their website once again hooked me (after many years) with big banners for Valentine's offer. I never got any confirmation on those offers post-booking and now when I enquired, I am being told that it was my responsibility to click on that offer after booking confirmation. Did you advertise or alert me after booking confirmation that thank you for booking and now plz click and avail this offer???? No. I have consistently been with MakeMyTrip for my domestic and international bookings for several years...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Hotel Booking Not Refundable

 Laksh Porwal
I have booked hotel in Manali via ClearTip.com and my Cleartrip Trip ID: [protected]. I have cancelled this and no refund back from cleartip. This site is not authentic site in India. So i request to all plz book anything very carefully otherwise y will lost your hard money. In india there is no online jurdication which take action to this type of website. I really disappointed. If there is any solution to this problem please help me anyone?...
Complaint comments  Read comments Complaint category Other

Cleartrip — non refund by cleartrip

 arjunatalliance
Hi..I did a hotel booking with cleartrip for Kadamkunj Lodge, Bharatpur, and had to cancel it well before my scheduled trip due to some reasons.
Cleartrip is not refunding the money, they say it is non refundable. When i cross checked the voucher invoice, the terms of non refundable is mentioned in a manner so that customers can easily overlook it. It is mentioned in very small fonts, which is difficult to read, and also at the bottom of the receipt/invoice.
This is cheating. If a special terms is there, it should be mentioned in the same font as all other T&Cs, and also placed...
Complaint comments  Read comments Complaint category Travel & Vacations

Clear Trip — No refund

 chandp284
Trip Id: [protected].

I made a Hotel booking for Srinagar through clear trip portal for 6 nights. I was told that the Hotel has restaurant in there and many other facilities..which were not there at all. When i made booking i was promised that if

"a disparity in the amenities offered at the hotel against what was promised on Cleartrip at the time of your booking has been established, we shall either Shift you to a room that is satisfactory in the same hotel or Offer you accommodation at an alternate hotel of equivalent price and quality as per your original booking...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — Substandard service

 Kaushik Mahata
Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The...
Complaint comments  Read comments Complaint category Travel Agents

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