ClearTrip Complaints & Reviews

Cleartrip issues us a ticket and and confirmed us that we can fly but when we went to airport, airlines didnt allow us to board the flight. The reason mentioned my airline was that cleartrip has not re-issued the tickets and hence they cant allow us to board the flight. We called cleartrip executives and they informed us that it was their mistake and now they cannot do anything else as their seniors will be available only after the weekend. We waited at the airport for 18 hrs but noone from cleartrip helped us. All fake commitments, fake promises, fake tickets and fake people. More than 30 hrs we have spent talking with them on phone but in vain. Cleartrip sent us an email that it was etihad's airlines mistake and they are sorry about it. We went to airlines office and made them clarify with airlines directly. Cleartrip executive was not ready to speak to them and when we insisted, they spoke to airlines and realised that it was their mistake. Cleartrip had no answer and hence, they disconnected the call. Highly insensitive and unprofessional approach. We were telling them that we have a small kid with us and it is causing lot of harassment to all o[censored]s. But they did not care about it and did not do any alternate flight arrangement.

Hi

I am bhavin raithatha having booking ref no.[protected] for international flight travel. I called 4 times for rescheduling return trip mum - dxb from 19th may to 11th may or 10th may. On calls i was told that i will be called back, they can see seats available but not fare and hence they cant amend. Every time i was promised call back in 2 hours and did not receive a single call back in 2 days. Since tickets on other portals were getting sold out i had no option than to book fresh ticket myself for required date. This cleartrip's failure to provide timely service costed me excess fare and inconvenience and choosing of non preferred airline.

Registered number from which i called on 26 and 27 april was [protected]

I would like to be compensated for this.
.

My name is abdul manaf thonikkara, i am regularity using clear trip to issue ticket, my this week incident really fed up with you,
I issued one ticket from varanasi to dammam through air india on behalf of my sponsor her name is ms. Reem for her newly recruited driver.

Unfortunately she added his place of birth along with his name, and chased three days for a change, ai told to us that can possible through clear trip,...

Hi! Being international customer and hoping this cleartrip as a trustworthy organization, two tickets were booked from mumbai to delhi for 15april, trip id:[protected] in the names of ms tabia binta farazi and mr khandaker mushfiqur rahman and trip id:[protected] in the names of mr nazmus sakib and ms fariza rahman. But the saddest part was without any notification, the cleartrip cancelled the tickets right after confirming and for trip id:[protected], the refund was immediately with the same amount done whereas for the trip id:[protected], only rs. 2000/- was refunded. The question is why so! No notification or information was passed regarding cancellation and when tickets got cancelled, one ticket refund was just 2000 where the booking among was ₹12, 812! No clarification was provided, none picked up the calls! This is not expected behavior to face as an international customer. We don't want to lose faith on you but we are not assured either! An earnest request to the highest authority is to look into this situation and do the full refund as soon as possible!
Thank you.

Cleartrip id:[protected]
Flight uk930
Cancelled by airline citing maintainance reason.
You are citing so many reasons to not refund my full booking amount like airline has not intimated to you about that cancellation. You can verify it from them. If the refund is not processed in next 2-3 days, i will be compelled by you to move consumer forum.

My flight ticket from Guwahati to Ahmedabad on 5 April 2019 was cancelled without my permission or intimation. I had to by new ticket of double the earlier amount.
I did not get the refund of the cancelled tickets till date.
On the date of journey, your customer service not available for help.
The ticket details are as under -
Trip ID :[protected]
Baggage info – Check-in: 15 KG, Cabin: 7 KG
Baggage info – Check-in: 15 KG, Cabin: 7 KG
Guwahati to Ahmedabad Fri, 05 Apr 2019
IndiGo
6E 885
GAU 08:00 10:55 DEL
Fri, 05 Apr 2019 2h 55m Fri, 05 Apr 2019
Guwahati - Lokpriya Gopinath
Bordoloi
Economy New Delhi - Indira Gandhi Airport
Terminal 1
Layover : 2h 35m
IndiGo
6E 432
DEL 13:30 15:15 AMD
Fri, 05 Apr 2019 1h 45m Fri, 05 Apr 2019
New Delhi - Indira Gandhi Airport
Terminal 1
Economy Ahmedabad - Sardar Vallabh Bhai
Patel Terminal 1
TRAVELLERS AIRLINE PNR TICKET NO.
Mr. Najmul Khan NBYSJY NBYSJY
Ms. Zarrin Khan NBYSJY NBYSJY
NOTES This is a Partially Refundable ticket
Need assistance with trip?
cleartrip.com/support
IndiGo helpline[protected] Need Help? Call
+[protected] / 41 300 300
Trip ID :[protected]
Rs. 8, 298
Rs. 1, 200
Rs. 306
Rs. 930
Rs. 640
Rs. 498
Rs. 11, 872
IMPORTANT INFORMATION
Use your Trip ID[protected] for all communication with Cleartrip about this booking.
Check-in counters at all airports close 60 minutes before departure
A printed copy of this e-ticket or e-ticket display on laptop, tablet or phone must be presented at
the time of check-in.
It is mandatory to carry government recognized photo identification (ID) with your e-ticket at the
time of check-in. For infant passenger's, it is mandatory to carry the date of birth certificate
For any further assistance, you can log on to cleartrip.com/support page or access all your trips in
your account on Cleartrip website or mobile app.
FARE BREAK UP
Base fare:
Airline fuel charge:
Passenger service fee:
User development fee:
Other charges:
Insurance:
Total fare:
CANCELLATION INFORMATION
You can cancel your booking by logging on to cleartrip.com/support page or accessing trips directly from your account on Cleartrip website
or mobile app.
Please note that a booking can be cancelled on Cleartrip up to 3 hours prior to the departure time of the flight. If you are cancelling your
flight within 3 hours of its departure time, kindly contact the airline directly.
Customers who have not cancelled their bookings and fail to report in time for check-in will be deemed as “No Show” by the airline.
In case your flight is cancelled or rescheduled by the airline or you miss your flight, you will have to cancel with Cleartrip to get your refund.
Any refund claims arising due to cancellation or delay of flight by the airline shall be subject to Cleartrip receiving the refund amount from
airline. In the event that airline does not refund the amount to Cleartrip, we shall not be held liable for the same.
In case of partial cancellation, please log on to cleartrip.com/support page or access your trips directly from your account on Cleartrip
website or mobile app.
If you cancel your ticket offline through our call center, a fee of INR 250 will be charged extra over Cleartrip fee. The total Cleartrip fee in
this case is INR 500.
The below cancellation fees are applicable before departure and are per sector, per passenger.
Please note that multiple flight sectors booked under on one PNR can only be cancelled together.
In case of cancellation, the refund will be initiated within 3 working days and may take 5-7 additional working days for the refund to reflect
in your account, depending on your bank.
Airline Customer Sector Time of Cancellation Fee (Cleartrip + Airline)
IndiGo Airlines Adult/Child Guwahati-New Delhi Upto Fri, 5 Apr 06:00AM ₹3300
(₹3000 + ₹300)
AMENDMENT / CHANGE DATES INFORMATION
You can make changes to your booking by logging on to cleartrip.com/support page or accessing trips directly from your account on
Cleartrip website or mobile app.
Please note that airline amendment/cancellation fee, fare difference (if any) and Cleartrip service fee is applicable for making changes to
the itinerary.
If you wish to amend your flight within 3 hours of its departure time, kindly contact the airline directly.
Any refund claims arising due to amendments are subject to Cleartrip receiving the refund amount directly from the airline. In the event that
airline does not refund the amount to Cleartrip, we shall not be held liable for the same.
If you change your tickets offline through our call center, a fee of INR 300 will be charged extra over Cleartrip fee. The total Cleartrip fee in
this case is INR 500.
The mentioned amendment fees (below) are applicable before departure time and are per sector, per passenger.
Please note that multiple flight sectors booked under same PNR can only be amended together.
Airline Customer Sector Time of amendment Fee (Cleartrip + Airline)
IndiGo Airlines Adult/Child Guwahati-New Delhi Upto Fri, 5 Apr 06:00AM ₹2750
(₹2500 + ₹250)
BAGGAGE INFORMATION
Airline Sector Check-In Handbag Extra
IndiGo Airlines Guwahati-New Delhi 15 KG 7 KG 0 KG
IndiGo Airlines New Delhi-Ahmedabad 15 KG 7 KG 0 KG
The above “Check-in” and “Handbag” are free baggage allowances. Extra baggage is purchased over and above these.
The Government of India regulations currently permit only one piece of cabin baggage per adult/child passenger on board. The weight of
the cabin baggage should not exceed 7 KG (for Indigo 7 KG including the Laptop).
The above data is indicative and may change without notification. Kindly contact the airline directly for the latest information on baggage
rules and allowances.
Need assistance with trip?
cleartrip.com/support
IndiGo helpline[protected] Need Help? Call
+[protected] / 41 300 300

This is regarding cancellation of Mr Pawan Bhatia with the Trip ID[protected] .

I ( Pawan Bhatia ) called on 23rd April and spoke with Vivek and ask my cancellation charges and he informed that I will get refund of 4153 .

But I received only 2653 as refund amount.

I cancelled my ticket after listening the refund amount or else I would have cancel the same on the last day too.

After receiving 2653, I again spoke with another customer care executive and he told I received correct amount only .

4153 was wrongly stated by Mr Vivek .( customer care executive )

Vide pnr no. Ud6c6q (Trip id[protected] i have booked a ticket for 02 adults from surat to kolkata through spice jet flight no sg 377 dt. 17.05.19 @ cost of rs. 5, 305/- (Ref. Attached cleartrip invoice no. I/mh/33720).

After a few minuets, i was trying to book ticket for my wife (1 adult), my son (1 child) & my daughter (1 infant) from surat to kolkata through same spice jet flight no sg 377 dt. 17.05.19 @ cost of rs. 5, 305/- (For adult & child).

By mistake i made the ticket for spice jet same flight no. Sg 377 with journey date 03.05.19 instead of 17.05.19. The total cost of the ticket for the same charged is rs. 17, 330/- @ rs. 8, 035/- for adult & child and @ rs. 1260/- for infant without flight insurance (Ref. Attached cleartrip invoice no. I/mh/33865 with trip id[protected].

As the ticket for journey date 03.05.19 made by mistake, i asked to reschedule the same flight with journey date 17.05.19 and same has been made (Ref. Attached ticket with pnr no. V7nthf). For rescheduling of the same, total rs. 980/- (Rs. 600/- with payment ref. No. Ccagd2hvb568igafzhsfq2 + rs. 380/- with payment ref. No. 78210270igafzhttb3) charged from me.

However, cost of ticket for spice jet flight no sg 377 with journey date 17.05.19 was much lower than ticket cost of 03.05.17. It is rs. 5, 460/- for 02 adults.

Hence, i humbly request to refund rs. 5, 460/- to me so that i and all my contacts do not fill cheated.

We received an email that our mumbai to dubai jet airways flight (27th april 2019) has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. Wehn we called the next day, they informed us that tickets could not be booked and now there is no availability of tickets. My repeated calls to clear trip are not attended and being ignored. My call is put on hold and never addressed. I am still on a call with them and on hold for last 1 hour. I have spend so much money and time just speaking to the customer care staff but all in vain.

I seek support of higher authorities resolve this issue soonest possible to avert last minute pressure.

Regards,
Kinjal mehta
[protected]
Clear trip id[protected]

Spicejet cancelled the flight and I received this information on 8th April'19. On speaking with the airline customer care executive on that day, they told me that I will get full refund and they will initiate the refund within a week and then I will have to contact cleartrip and ask fro refund.. Since Saturday 20th April'19, I have tried twice calling cleartrip on the only valid number provided by them [protected] and there's no option to talk to an executive. Hence I chose the option that the flight was cancelled by the airline and I want refund. Got a reply that on confirmation from the airline, the refund will be processed. However, didn't get any response from them. Today i.e. on 22 April'19, I spoke with the airline again and they told me that the refund has already been sent on 16th April'19. On receiving this confirmation, I tried finding out how to contact cleartrip customer care so just chose an option under "Manage Booking" that the flight was cancelled by the airline and I want refund. Immediately after I submitted this request, I got an email that the refund amount processed is Rs. 977 only. But the airline executive confirmed that the refund amount for the full trip is more than Rs. 7000. Cleartrip didn't process the full refund as given by the airline and there is even no way to contact cleartrip customer care so that I can talk to them and ask about the matter.

Trip id[protected]

The airline cancelled the flight citing govt regulations, promised 100% refund.

However 100% refund of the airline is different from the payment made by me. I am told the differential amount is cleartrip commission.

I tried contact cleartrip between 21st and 22nd april, only to be placed on 30 minutes hold both time.

I have tried to book a tatkal train ticket on march 23rd 2019. Due to irctc login issue, ticket was not booked. However clear trip has charged the ticket amount rs.702 before transferring to irctc login page. As ticket was not booked, clear trip should have refunded the money with in 14 days. But not refunded so far. As ticket is not booked, i don't have any trip number to contact clear trip customer care. Hence requesting refund for the amount i have paid.

I have booked domestic and international tickets through cleartrip on 04 april. Within ten minutes of my booking, i realised that i have made a mistake in my son's name. The ticket reads arju instead of arjun. I straightway informed cleartrip. For past fifteen days, i have made over hundred calls and emails to cleartrip to amend the name which they have denied stating that malaysian airlines has declined whereas i have a copy of emails where...

I vasamsetti giridhar, request you to, please make arrangement of my flight ticket cancellation on dt.9-3-2019, my pnr no. Kzkp6k.

My bank account details:

Vasamsetti giridhar
Account no.[protected]
Indian bank,
Rajahmundry branch
Rajahmundry 533101
Andhra pradesh
Ifsc code : idib000r004
Micr code :[protected]

I am enclosing airasia airlines mailed message for your reference.

Thanks for your service.

V. Giridhar
Whatsapp +[protected]

On 5th december 2018 i have cancelled the flight ticket from bhubaneswar to trivandrum bearing the pnr no mj56vn of indigo flight scheduled to departure on 6th january at 8.35 a. M from bhubaneswar biju pattnaik international airport. But till date the refund amount has not been deposited in my account. Plz. Check the status and do the needful for refund of the same to my account.

Good Morning,
This is to inform you that still I didn't received my money back for ticket booked,

Request you to please do the needful as soon as possible so I can get back my refund,
Trip ID :[protected]

AED 460

AED 770

AED -25

AED 1, 205

Abu Dhabi to Vadodara Tue, 16 Apr 2019

Jet

Airways

9W-583

AUH 21:45 02:35 BOM

Tue, 16 Apr 2019 3h 20m Wed, 17 Apr 2019

Abu Dhabi - Abu Dhabi International Airport

Terminal 3

Economy Mumbai - Chatrapati Shivaji Airport

Terminal 2

Layover : 6h 10m

Jet

Airways

9W-349

BOM 08:45 09:55 BDQ

Wed, 17 Apr 2019 1h 10m Wed, 17 Apr 2019

Mumbai - Chatrapati Shivaji Airport

Terminal 2

Economy Vadodara - Vadodara

Vadodara to Abu Dhabi Fri, 03 May 2019

Jet

Airways

9W-469

BDQ 14:40 15:55 BOM

Fri, 03 May 2019 1h 15m Fri, 03 May 2019

Vadodara - Vadodara Economy Mumbai - Chatrapati Shivaji Airport

Terminal 2

Layover : 3h 25m

Jet

Airways

9W-584

BOM 19:20 21:05 AUH

Fri, 03 May 2019 3h 15m Fri, 03 May 2019

Mumbai - Chatrapati Shivaji Airport

Terminal 2

Economy Abu Dhabi - Abu Dhabi International Airport

Terminal 3

TRAVELLERS AIRLINE PNR TICKET NO.

Mr. Singh Chandra Pratap CNJGDR 589-[protected]

I have booked a ticket on 13th of March 2019 from Mumbai to Bangalore for two passengers on Cleartrip for an amount of Rs 11766.Trip id is[protected]. However, the name I entered there was wrong and I immediately called the Cleartrip customer care for support and I was told to make a new booking on the same airline with the correct name and cancel the old ticket with the airline as well as Cleartrip and I would be getting the full refund amount. So I booked a new ticket with correct names within 10 mins as I was advised by Cleartrip and cancelled the ticket with both the airline as well as with Cleartrip. Nevertheless, Cleartrip only refunded me Rs 4606, that is less than half the money and as I checked with airlines and came to know that they have refunded the full amount to Cleartrip. Its been a month since this incident and the remaining amount of Rs 7160 is not been refunded yet, despite of the meticulous attempts made through calls and e-maiIs to the customer support team, but they seem to be fraudulent and hesitant to refund the remaining money.i would like to get the remaining refund .Thanks.

Dear Team,

I have penned this mail with deep ordeal because of the delays by CLEARTRIP..

Following to the below mail that had been sent to me on 17th March 2019 for the cancellation of my ticket which was scheduled for Dubai to Goa via Mumbai.

The ticket had to be revocked since the jet airways cancelled the said scheduled flights and I did not get any rescheduled ticket as per my suitable timings.

I had been advised by the customer care agent that the refund will be credited back to credit card within 6-7 working days.
Alas!It has been exactly one month now and I am still following up with the call centre.

I had been told everytime that it would take another 21 days, then 30 days, 45 days and so on.

Is this the professional response am I supposed to get from the ageency like Cleartrip??

I had always trusted your company for booking tickets but had never thought that cancelling and getting refund of the tickets will be such a big issue with your company.

One of my friends warned me long back that the refund process with cleartrip would usually give hard time to customers/passengers.And finally I got to face it.

I hope this message will be responded back and the issue will be resolved sooner

On[protected] i attempted to make an online payment for a flight booking at www.cleartrip.com of rs. 11, 208/- two times so total amount was rs.22, 416/- (Trip id [protected]) air india express. However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards i called a cleartrip agent asking me to repeat the payment by using trip id. And he said transaction got failed and it will credit back in 3 working days but even after a week it not credited yet. Next day in my mobile app there's no trip id or failed booking details and so i can't call the clear trip customer care anymore, i already book complaint in sbi bank but they asking me to rise a complaint in clear trip also and i can't book a complaint without trip id. Please sort this out.

Sundararajan k
2:28 pm (6 minutes ago)
To customersupport

I try to book a flight from bangalore to chandigarh, two-way, i was paid through net banking.
After giving all the details the amount got deducted from account but the site got errored out and there was no ticket booked.

Date and time: apr 7, 2019, 8:42 am
Transaction id:[protected]
Bank: axis bank
Amount: 10468
Info: inb/[protected]/payu.in/

Booking email id: [protected]@gmail.com