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ClearTrip Complaints & Reviews

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Updated: Dec 13, 2025
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ClearTrip reviews & complaints page 76

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P
Prem Aiyappa
from Mumbai, Maharashtra
Apr 22, 2019
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Address: 1st Floor, Suraj Ganga Soft Park, Potential House, 3rd Phase, J. P. Nagar, 560078

Trip id[protected]

The airline cancelled the flight citing govt regulations, promised 100% refund.

However 100% refund of the airline is different from the payment made by me. I am told the differential amount is cleartrip commission.

I tried contact cleartrip between 21st and 22nd april, only to be placed on 30 minutes hold both time.
ClearTrip customer support has been notified about the posted complaint.
Very Bad, At least a response is expected.
Will formally launch a consumer compliant in the next couple of days
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    N
    NandhaKM
    Apr 22, 2019
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    Address: Mumbai City, Maharashtra

    I have tried to book a tatkal train ticket on march 23rd 2019. Due to irctc login issue, ticket was not booked. However clear trip has charged the ticket amount rs.702 before transferring to irctc login page. As ticket was not booked, clear trip should have refunded the money with in 14 days. But not refunded so far. As ticket is not booked, i don't have any trip number to contact clear trip customer care. Hence requesting refund for the amount i have paid.
    +3 photos
    ClearTrip customer support has been notified about the posted complaint.
    Dear Sir

    Cleartrip has deducted my payment twice for same booking

    My Trip Id is[protected].

    Amount 455 has been deducted twice, kindly refund the amount.

    Thanks
    Irfan
    Saudi Arabia
    [protected]
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      S
      sanjoosri
      from Nagpur, Maharashtra
      Apr 21, 2019
      Mar 28, 2023
      This thread was updated on Mar 28, 2023
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      spelling correction in air ticket

      I have booked domestic and international tickets through cleartrip on 04 april. Within ten minutes of my booking, i realised that i have made a mistake in my son's name. The ticket reads arju instead of arjun. I straightway informed cleartrip. For past fifteen days, i have made over hundred calls and emails to cleartrip to amend the name which they have denied stating that malaysian airlines has declined whereas i have a copy of emails where...
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      G
      Giridhar Vasamsetti
      Apr 20, 2019
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      Address: 533101

      I vasamsetti giridhar, request you to, please make arrangement of my flight ticket cancellation on dt.9-3-2019, my pnr no. Kzkp6k.

      My bank account details:

      Vasamsetti giridhar
      Account no.[protected]
      Indian bank,
      Rajahmundry branch
      Rajahmundry 533101
      Andhra pradesh
      Ifsc code : idib000r004
      Micr code :[protected]

      I am enclosing airasia airlines mailed message for your reference.

      Thanks for your service.

      V. Giridhar
      Whatsapp +[protected]
      +1 photos
      ClearTrip customer support has been notified about the posted complaint.
      To the author Mr. Giridhar
      Vasamsetti Rajahmundry Rural, Andhra Pradesh, India

      It is not clear, what is a reason of refund. If the flight wa cancelled by the air carrier, the unknown represetative of the air carrier has cheated you.

      I wonder of the response of the reprsentative of the operator cleartrip.com .
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        G
        gouriprabha
        from Mumbai, Maharashtra
        Apr 19, 2019
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        Address: MB-63 BADAGADA BRIT COLONY, Khordha, Odisha, 751018

        On 5th december 2018 i have cancelled the flight ticket from bhubaneswar to trivandrum bearing the pnr no mj56vn of indigo flight scheduled to departure on 6th january at 8.35 a. M from bhubaneswar biju pattnaik international airport. But till date the refund amount has not been deposited in my account. Plz. Check the status and do the needful for refund of the same to my account.
        ClearTrip customer support has been notified about the posted complaint.
        To anonymous author:

        Such public complaint is unclear completely,
        as no a sngle evidence regarding the reason of payment of any one in favor of anonymos is seen in the public complaint.

        repealed:

        https://www.consumercomplaints.in/ibibo-group-goibibo-refund-against-cancelled-j...
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          C
          cpsinghrjpt
          from Ahmedabad, Gujarat
          Apr 18, 2019
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          Address: Harilok Society Bajwa, Vadodara, Gujarat, 391310

          Good Morning,
          This is to inform you that still I didn't received my money back for ticket booked,

          Request you to please do the needful as soon as possible so I can get back my refund,
          Trip ID :[protected]

          AED 460

          AED 770

          AED -25

          AED 1, 205

          Abu Dhabi to Vadodara Tue, 16 Apr 2019

          Jet

          Airways

          9W-583

          AUH 21:45 02:35 BOM

          Tue, 16 Apr 2019 3h 20m Wed, 17 Apr 2019

          Abu Dhabi - Abu Dhabi International Airport

          Terminal 3

          Economy Mumbai - Chatrapati Shivaji Airport

          Terminal 2

          Layover : 6h 10m

          Jet

          Airways

          9W-349

          BOM 08:45 09:55 BDQ

          Wed, 17 Apr 2019 1h 10m Wed, 17 Apr 2019

          Mumbai - Chatrapati Shivaji Airport

          Terminal 2

          Economy Vadodara - Vadodara

          Vadodara to Abu Dhabi Fri, 03 May 2019

          Jet

          Airways

          9W-469

          BDQ 14:40 15:55 BOM

          Fri, 03 May 2019 1h 15m Fri, 03 May 2019

          Vadodara - Vadodara Economy Mumbai - Chatrapati Shivaji Airport

          Terminal 2

          Layover : 3h 25m

          Jet

          Airways

          9W-584

          BOM 19:20 21:05 AUH

          Fri, 03 May 2019 3h 15m Fri, 03 May 2019

          Mumbai - Chatrapati Shivaji Airport

          Terminal 2

          Economy Abu Dhabi - Abu Dhabi International Airport

          Terminal 3

          TRAVELLERS AIRLINE PNR TICKET NO.

          Mr. Singh Chandra Pratap CNJGDR 589-[protected]
          ClearTrip customer support has been notified about the posted complaint.
          To the author Mr. Singh Chandra Pratap

          Such complaint can not be process legally by anyone, as it is not legally binding and no attached documents are seen, herein:-

          1. No name of each passengre / customer,

          2. No address, no contact information, no account number,

          3. No Jet airways etickets starting with 589 - or the other payment document,

          4. No text of the primary 1st complaint, which according the author, might be submitted to the responder

          6. The reason, why must anyone (operator of cleartrip.com) pay to the passenger?

          In addition,

          - the valid CNJGDR does not exist

          - from 17 April 2019 the Jet airways suspended all operations.

          If passenger have not got the expected refund or the expected compensation in 10 days days fololwing the notice of the cancelattion or following the passenger legally binding complaint,
          the passenger has 2 choices:

          1. To forget about any refund or the compensation in order to save the nerve system
          or

          2. To collect at least 300AED for the payment of the legal services of the legal professinal or of the lawyer (more expencive) and for the government fees.

          Such legal professional, whom the passnger is due to pay, can

          - explain, what the customer is entitled to in a particular situation, based on all documents in his possesion,
          - submit the complaint to the correct authority or the law suit to the distrcit court of the state in India or to the authority / court o[censored]AE,
          depending upon the wish and upon the residing addreess of the passenger (absent),
          in order to get judgemnt (award) in the favor of the passenger.

          sr manager for ICAO / IATA irregulations matters (Asia and Europe)
          Aryan engineers Ltd
          for request with documents use email:
          aryan(at)vivaldi.net
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            J
            Jithindas
            from Bengaluru, Karnataka
            Apr 17, 2019
            Resolved
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            Resolved

            I have booked a ticket on 13th of March 2019 from Mumbai to Bangalore for two passengers on Cleartrip for an amount of Rs 11766.Trip id is[protected]. However, the name I entered there was wrong and I immediately called the Cleartrip customer care for support and I was told to make a new booking on the same airline with the correct name and cancel the old ticket with the airline as well as Cleartrip and I would be getting the full refund amount. So I booked a new ticket with correct names within 10 mins as I was advised by Cleartrip and cancelled the ticket with both the airline as well as with Cleartrip. Nevertheless, Cleartrip only refunded me Rs 4606, that is less than half the money and as I checked with airlines and came to know that they have refunded the full amount to Cleartrip. Its been a month since this incident and the remaining amount of Rs 7160 is not been refunded yet, despite of the meticulous attempts made through calls and e-maiIs to the customer support team, but they seem to be fraudulent and hesitant to refund the remaining money.i would like to get the remaining refund .Thanks.
            Apr 18, 2019
            Complaint marked as Resolved 
            they have provided me. refund on 18thapril 2019 morning.Thanks
            ClearTrip customer support has been notified about the posted complaint.
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              S
              Suryaspillai16
              Apr 16, 2019
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              Dear Team,

              I have penned this mail with deep ordeal because of the delays by CLEARTRIP..

              Following to the below mail that had been sent to me on 17th March 2019 for the cancellation of my ticket which was scheduled for Dubai to Goa via Mumbai.

              The ticket had to be revocked since the jet airways cancelled the said scheduled flights and I did not get any rescheduled ticket as per my suitable timings.

              I had been advised by the customer care agent that the refund will be credited back to credit card within 6-7 working days.
              Alas!It has been exactly one month now and I am still following up with the call centre.

              I had been told everytime that it would take another 21 days, then 30 days, 45 days and so on.

              Is this the professional response am I supposed to get from the ageency like Cleartrip??

              I had always trusted your company for booking tickets but had never thought that cancelling and getting refund of the tickets will be such a big issue with your company.

              One of my friends warned me long back that the refund process with cleartrip would usually give hard time to customers/passengers.And finally I got to face it.

              I hope this message will be responded back and the issue will be resolved sooner
              ClearTrip customer support has been notified about the posted complaint.
              Apr 16, 2019
              Updated by Suryaspillai16
              Trip ID[protected]
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                Address: 4/1A, 2nd Street, Vignesh Nagar, kattur, 620019

                On[protected] i attempted to make an online payment for a flight booking at www.cleartrip.com of rs. 11, 208/- two times so total amount was rs.22, 416/- (Trip id [protected]) air india express. However the internet connection was interrupted and the transaction status was showing as failed.
                Shortly afterwards i called a cleartrip agent asking me to repeat the payment by using trip id. And he said transaction got failed and it will...
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                S
                sundararajk
                from Bengaluru, Karnataka
                Apr 15, 2019
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                Address: 201, Canara Mansion, 560005

                Sundararajan k
                2:28 pm (6 minutes ago)
                To customersupport

                I try to book a flight from bangalore to chandigarh, two-way, i was paid through net banking.
                After giving all the details the amount got deducted from account but the site got errored out and there was no ticket booked.

                Date and time: apr 7, 2019, 8:42 am
                Transaction id:[protected]
                Bank: axis bank
                Amount: 10468
                Info: inb/[protected]/payu.in/

                Booking email id: [protected]@gmail.com
                ClearTrip customer support has been notified about the posted complaint.
                Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Thanks and regards, Team Axis Bank
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                  S
                  Subeana Shabeer
                  Apr 14, 2019
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                  Trip ID [protected] was the booking transaction my husband made with Cleartrip for flight booking. In Feb, he applied for a refund through Cleartrip.
                  Pnr was OLQJC8 - when checked with Airline, money was refunded on 13th Feb. But cleartrip hasnt processed the refund yet. Kindly expedite and resolve the issue. Attached is the proof of refund from Airline.
                  +1 photos
                  ClearTrip customer support has been notified about the posted complaint.
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                    V
                    vday_1983
                    from Chennai, Tamil Nadu
                    Apr 14, 2019
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                    Address: Vizag, 530027

                    2633 was debited and might have been laid in your account.
                    I have transferred it from my allahabad bank account thru netbanking on 13th apr 2019 around 6 pm .Kindly revert the fund to [protected] with name " Sreenivasulu BKN" and IFSC " ALLA0212021"..Thank you..if it is not credited kindly reply...so that i will initiate refund from my bank itself..Thx
                    [protected]@gmail.com
                    [protected]
                    +1 photos
                    ClearTrip customer support has been notified about the posted complaint.
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                      B
                      bino06
                      from Mumbai, Maharashtra
                      Apr 14, 2019
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                      My name is binoy k j, my cleartrip mail id is ([protected]@gmail.com). This is to inform you that on 8/04/19 i had tried to book a train ticket from kolkata to chennai...after puting all details, while on process money got deducted from my UBI bank but booking got failed.There showed session got expired
                      No trip id generated.
                      Transaction failed while ticket generated.
                      With out tripid can not able to contact customer care no other info...its been 5 days didnt returned... Kindly pls do the needful... Im in great suffer...pls rply to my request...
                      +1 photos
                      ClearTrip customer support has been notified about the posted complaint.
                      My trip got canceled. I cancel my ticket also...but refunds not got aft 3days also...trip I'd[protected]
                      Sir, I am ajith m ravi, on 5/4/2019 i booked a room in hotal aiswarya, but booking not completed. Trip id not created and transaction completed, money Withdrawed from my account 1, 887.00
                      Cheque/Ref No.[protected]
                      Kindly please refund my money
                      Plesse do the needfull

                      Mail id - [protected]@gmail.com
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                        J
                        Jitinder Mohan Mago
                        from Delhi, Delhi
                        Apr 13, 2019
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                        Trip id[protected]

                        I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

                        It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. My repeated calls to clear trip are ignored. My call is put on hold and forced to wait for hours. If attended lame excuses and false commitments are made. I am calling cleartrip customer care everyday and reaching nowhere after wasting my time and energy. They have no respect for customers.

                        I seek your support to resolve this issue now to avert last minute pressure.
                        ClearTrip customer support has been notified about the posted complaint.
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                          N
                          Nekkanti Sujani
                          from Hyderabad, Telangana
                          Apr 13, 2019
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                          Address: 387 ,Silver Oak Bungalows,Cherlapally, 500051

                          Booked ticket from delhi to hyderabad after payment successful message no ticket no trip id neither sent to email nor to mobile, they are having only one customer care number which will always ask for trip id to procede further which caused whole night hard ship no sleep as i require that ticket to travel, want to file suite against them as they have not returned my money also for the unbooked ticket
                          ClearTrip customer support has been notified about the posted complaint.
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                            A
                            Amit Hemnani
                            from Vasai-Virar, Maharashtra
                            Apr 13, 2019
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                            I was booking tickets from shanghai-xi'an on 11th april 2019 and while doing the transaction it was showing failure message and money rs 19119 diducted from my account at same time. Multiple time i have tried, to contact customer service but they are asking me to provide trip i'd. How can someone provide trip id when booking get declined by website.

                            I want them to return my hard earned money back.
                            ClearTrip customer support has been notified about the posted complaint.
                            Apr 13, 2019
                            Updated by Amit Hemnani
                            Name -Amit
                            Mobile no [protected]

                            Apr 13, 2019
                            Updated by Amit Hemnani
                            proof of money didcuted from account

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                              S
                              Suparno Ghosh
                              from Jaipur, Rajasthan
                              Apr 12, 2019
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                              12th april'2019

                              Dear sir / madam,

                              My pnr no. Is jd55vs which has been modified twice and finally cancelled on 3rd april'2019.

                              Name of the pax if ms. Kajal ghosh who is my spouse.

                              I am having hdfc regalia card and the booking has been made from hdfc regalia site and i presume cleartrip is the travel / booking partner of hdfc regalia.

                              Subsequently it has been modified on line for travel on 31/03 through indigo site (Modification option) and then again modified through indigo call center for travel on 04/04.

                              Ultimately, the booking was cancelled on line on 03/04 through indigo site.

                              After cancellation, i am entitled for a refund of inr 2534 which has not yet been credited into my account.

                              Kindly look into the issue and revert.

                              With regards,

                              Suparno ghosh
                              [protected] / [protected]
                              ClearTrip customer support has been notified about the posted complaint.
                              To the author Mr. Suparno Ghosh
                              residing at unknown address in India, holding unknown contact email and unknown phone number.

                              1. Nobody has a duty to respond to an indefinite complaint, to the complaint, which has no evidences of the facts.

                              2. Nobody, except the passenger can see PNR JD55VS,
                              which was cancelled and, thus, which does not present.

                              3. So, in order to conclude, who is right and who is wrong,
                              until processing the case further,
                              the passenger is advised to kindly attach in visible form for the public:-

                              3.1. Primary full PNR JD55VS and relevant e-ticket, where the invoice is inserted,

                              Such documents had to be owned by the passenger, following unidentified payment in unspecified date.

                              3.2. Explanation with date, the exct action and the result of the statement "it has been modified ON LINE for travel... "

                              3.3. 1st complaint, in full, which the passneger addressed to < cleartrip.com > operator .

                              - date (server or email program),

                              - your name, address, email,

                              - name, address (IDs) of the responder,

                              - a reason of the refund,

                              - your exact request,

                              if you wanted to process with the claim at this site.

                              4. The travll agent of the air carrier can
                              - process the refund or the compensation within 7 or within 15 days, following the correct receipt of the complaint of the passenger (of the payer)
                              or
                              - to refuse to process the claim, depending on the quality of the primary complaint.

                              Failure to do so in time by the responder is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in the state of residence of India or
                              to fill the civil suit before the customers / district court in the state of the passenger's home .

                              5. Charges .

                              The procedure before DGCA is free, upon you chose the legal professional for presentation.

                              The procedure before the court is chargabe, starting from Rs 100 or rs 2000 for filing for 1 suit case.

                              The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
                              before the customers court or before the district court in the state of the residence of the passenger.

                              Regards.

                              sr manager for ICAO / IATA irregulations matters,
                              Aryan engineers Ltd, UK
                              email < aryan(at)vivaldi.net >
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                                R
                                ratnasheel7
                                Apr 10, 2019
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                                Cleartrip trip id :[protected]

                                The following refund is due to me:-

                                1. Pnr - xmgbwh ; refund amount - 530 (Refund of seat selection charges).

                                2. Pnr - jfeerz ; refund amount - 244 (Refund of passenger service fees for no show on patna - lucknow sector); this is a split pnr from original pnr xmgbwh, booked through cleartrip.

                                3. Passenger names - ratnasheel mishra, alka alka

                                For both the pnr's the money has been refunded from indigo to cleartrip but it has not been sent to me.

                                Hence, kindly credit the refund amount back to my card.
                                Thanks,
                                Dr. Ratnasheel mishra
                                [protected]
                                ClearTrip customer support has been notified about the posted complaint.
                                Apr 10, 2019
                                Updated by ratnasheel7
                                Indigo has also given me the transaction ids of both the refunds:

                                1.[protected] for Rs 530 on 30 Jan 2019.

                                2.[protected] for Rs 244 on 18 Feb 2019.
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                                  J
                                  Jitinder Mohan Mago
                                  from Delhi, Delhi
                                  Apr 10, 2019
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                                  Address: Flat No. 47, Amarpali Apartment, 56, I.P. Extension, Patparganj, Delhi, New Delhi, Delhi, 110092

                                  I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

                                  It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. My repeated calls to clear trip is not being ignored. My call is put on hold and never attended. I seek your support resolve this issue soonest possible to avert last minute pressure.
                                  ClearTrip customer support has been notified about the posted complaint.
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                                    P
                                    Pradeep Mukane
                                    from Mumbai, Maharashtra
                                    Apr 8, 2019
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                                    Address: FLAT NO-401,KRISHNA KUNJ, PLOT NO-40A/40B,BEHIND ESHWAR, ECSTACY,SECTOR-28,NERUL-W, Mumbai City, Maharashtra, 400706

                                    Dear sir/madam,
                                    on 02.04.2019 at 11.15 pm, i tried to book air tickets for 3 persons for journey on 17.04.2019 & return journey on 21.04.2019 by indigo flight at 11.55 am(mumbai-coimbatore)/14.20 pm(coimbatore-mumbai). The payment option was accessed through citibank credit card. While doing my booking, after feeding the otp generated by citibank, the final ticket booking was supposed to be successful, but to my utmost surprise, the error message was flashed and i could not get any trip no./pnr no. Generated or tickets was sms/emailed to my mobile no./email address. Now i understood from the call from citibank executive that you have raised bill for rs.56, 691/- for unsuccessful booking, which is very disgusting.
                                    Kindly take note of above issue and solve it expeditiosly. The details of transaction are placed below :
                                    passenger names : 1. Dr. Mahendra bendre 2. Dr. Shahaji chavan 3. Mr. Pradeep mukane
                                    journey dates : departure by indigo flight at 11.55 am on 17.04.2019 (mumbai-coimbatore) & return journey on 21.04.2019 by indigo at 14.20 pm
                                    booking time : on 02.04.2019 at 11.15 pm. (till now no sms or email has been received from cleartrip)
                                    credit card details : citibank indian oil platinum card no. Xxxx xxxx xxxx 6457 (sms received for spending rs.56, 691/- at cleartrip ref/urn no.[protected]).
                                    Please do the needful and oblige.

                                    Yours faithfully,

                                    pradeep mukane
                                    mobile no. [protected] / [protected]
                                    ClearTrip customer support has been notified about the posted complaint.
                                    Number : WB1181903BG92368
                                    Date : 12-Mar-2019
                                    Passenger Name : Nadig Dattatreya
                                    PNR : T9MQXR Flight No : 6E - 506 From : CCU To : BLR Place of Supply : West Bengal
                                    Dear I have cancelled this ticket and I have to get the refund back.
                                    I have given the bank account details also. earlier.

                                    Nadig Dattatreya
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