ClearTrip Complaints & Reviews

Trip ID [protected] was the booking transaction my husband made with Cleartrip for flight booking. In Feb, he applied for a refund through Cleartrip.
Pnr was OLQJC8 - when checked with Airline, money was refunded on 13th Feb. But cleartrip hasnt processed the refund yet. Kindly expedite and resolve the issue. Attached is the proof of refund from Airline.

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Address: Vizag, 530027

2633 was debited and might have been laid in your account.
I have transferred it from my allahabad bank account thru netbanking on 13th apr 2019 around 6 pm .Kindly revert the fund to [protected] with name " Sreenivasulu BKN" and IFSC " ALLA0212021"..Thank you..if it is not credited kindly reply...so that i will initiate refund from my bank itself..Thx
[protected]@gmail.com
[protected]

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My name is binoy k j, my cleartrip mail id is ([protected]@gmail.com). This is to inform you that on 8/04/19 i had tried to book a train ticket from kolkata to chennai...after puting all details, while on process money got deducted from my UBI bank but booking got failed.There showed session got expired
No trip id generated.
Transaction failed while ticket generated.
With out tripid can not able to contact customer care no other info...its been 5 days didnt returned... Kindly pls do the needful... Im in great suffer...pls rply to my request...

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kajol yadav

from Bengaluru, Karnataka

Apr 16, 2019

My trip got canceled. I cancel my ticket also...but refunds not got aft 3days also...trip I'd[protected]

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A

Ajith M Ravi

from Mumbai, Maharashtra

Apr 16, 2019

Sir, I am ajith m ravi, on 5/4/2019 i booked a room in hotal aiswarya, but booking not completed. Trip id not created and transaction completed, money Withdrawed from my account 1, 887.00
Cheque/Ref No.[protected]
Kindly please refund my money
Plesse do the needfull

Mail id - [protected]@gmail.com

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Trip id[protected]

I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. My repeated calls to clear trip are ignored. My call is put on hold and forced to wait for hours. If attended lame excuses and false commitments are made. I am calling cleartrip customer care everyday and reaching nowhere after wasting my time and energy. They have no respect for customers.

I seek your support to resolve this issue now to avert last minute pressure.

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Address: 387 ,Silver Oak Bungalows,Cherlapally, 500051

Booked ticket from delhi to hyderabad after payment successful message no ticket no trip id neither sent to email nor to mobile, they are having only one customer care number which will always ask for trip id to procede further which caused whole night hard ship no sleep as i require that ticket to travel, want to file suite against them as they have not returned my money also for the unbooked ticket

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I was booking tickets from shanghai-xi'an on 11th april 2019 and while doing the transaction it was showing failure message and money rs 19119 diducted from my account at same time. Multiple time i have tried, to contact customer service but they are asking me to provide trip i'd. How can someone provide trip id when booking get declined by website.

I want them to return my hard earned money back.

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Apr 13, 2019

Updated by Amit Hemnani Name -Amit
Mobile no [protected]

Apr 13, 2019

Updated by Amit Hemnani proof of money didcuted from account

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12th april'2019

Dear sir / madam,

My pnr no. Is jd55vs which has been modified twice and finally cancelled on 3rd april'2019.

Name of the pax if ms. Kajal ghosh who is my spouse.

I am having hdfc regalia card and the booking has been made from hdfc regalia site and i presume cleartrip is the travel / booking partner of hdfc regalia.

Subsequently it has been modified on line for travel on 31/03 through indigo site (Modification option) and then again modified through indigo call center for travel on 04/04.

Ultimately, the booking was cancelled on line on 03/04 through indigo site.

After cancellation, i am entitled for a refund of inr 2534 which has not yet been credited into my account.

Kindly look into the issue and revert.

With regards,

Suparno ghosh
[protected] / [protected]

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supervisor

Apr 13, 2019

To the author Mr. Suparno Ghosh
residing at unknown address in India, holding unknown contact email and unknown phone number.

1. Nobody has a duty to respond to an indefinite complaint, to the complaint, which has no evidences of the facts.

2. Nobody, except the passenger can see PNR JD55VS,
which was cancelled and, thus, which does not present.

3. So, in order to conclude, who is right and who is wrong,
until processing the case further,
the passenger is advised to kindly attach in visible form for the public:-

3.1. Primary full PNR JD55VS and relevant e-ticket, where the invoice is inserted,

Such documents had to be owned by the passenger, following unidentified payment in unspecified date.

3.2. Explanation with date, the exct action and the result of the statement "it has been modified ON LINE for travel... "

3.3. 1st complaint, in full, which the passneger addressed to < cleartrip.com > operator .

- date (server or email program),

- your name, address, email,

- name, address (IDs) of the responder,

- a reason of the refund,

- your exact request,

if you wanted to process with the claim at this site.

4. The travll agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days, following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.

Failure to do so in time by the responder is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in the state of the passenger's home .

5. Charges .

The procedure before DGCA is free, upon you chose the legal professional for presentation.

The procedure before the court is chargabe, starting from Rs 100 or rs 2000 for filing for 1 suit case.

The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.

Regards.

sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >

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Cleartrip trip id :[protected]

The following refund is due to me:-

1. Pnr - xmgbwh ; refund amount - 530 (Refund of seat selection charges).

2. Pnr - jfeerz ; refund amount - 244 (Refund of passenger service fees for no show on patna - lucknow sector); this is a split pnr from original pnr xmgbwh, booked through cleartrip.

3. Passenger names - ratnasheel mishra, alka alka

For both the pnr's the money has been refunded from indigo to cleartrip but it has not been sent to me.

Hence, kindly credit the refund amount back to my card.
Thanks,
Dr. Ratnasheel mishra
[protected]

ClearTrip customer support has been notified about the posted complaint.

Apr 10, 2019

Updated by ratnasheel7 Indigo has also given me the transaction ids of both the refunds:

1.[protected] for Rs 530 on 30 Jan 2019.

2.[protected] for Rs 244 on 18 Feb 2019.

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Address: Flat No. 47, Amarpali Apartment, 56, I.P. Extension, Patparganj, Delhi, New Delhi, Delhi, 110092

I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed by the clear trip executives that flight has been scheduled, but i have not received the ticket yet. My repeated calls to clear trip is not being ignored. My call is put on hold and never attended. I seek your support resolve this issue soonest possible to avert last minute pressure.

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Address: FLAT NO-401,KRISHNA KUNJ, PLOT NO-40A/40B,BEHIND ESHWAR, ECSTACY,SECTOR-28,NERUL-W, Mumbai City, Maharashtra, 400706

Dear sir/madam,
on 02.04.2019 at 11.15 pm, i tried to book air tickets for 3 persons for journey on 17.04.2019 & return journey on 21.04.2019 by indigo flight at 11.55 am(mumbai-coimbatore)/14.20 pm(coimbatore-mumbai). The payment option was accessed through citibank credit card. While doing my booking, after feeding the otp generated by citibank, the final ticket booking was supposed to be successful, but to my utmost surprise, the error message was flashed and i could not get any trip no./pnr no. Generated or tickets was sms/emailed to my mobile no./email address. Now i understood from the call from citibank executive that you have raised bill for rs.56, 691/- for unsuccessful booking, which is very disgusting.
Kindly take note of above issue and solve it expeditiosly. The details of transaction are placed below :
passenger names : 1. Dr. Mahendra bendre 2. Dr. Shahaji chavan 3. Mr. Pradeep mukane
journey dates : departure by indigo flight at 11.55 am on 17.04.2019 (mumbai-coimbatore) & return journey on 21.04.2019 by indigo at 14.20 pm
booking time : on 02.04.2019 at 11.15 pm. (till now no sms or email has been received from cleartrip)
credit card details : citibank indian oil platinum card no. Xxxx xxxx xxxx 6457 (sms received for spending rs.56, 691/- at cleartrip ref/urn no.[protected]).
Please do the needful and oblige.

Yours faithfully,

pradeep mukane
mobile no. [protected] / [protected]

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Nadig Dattatreya

from Bengaluru, Karnataka

Apr 11, 2019

Number : WB1181903BG92368
Date : 12-Mar-2019
Passenger Name : Nadig Dattatreya
PNR : T9MQXR Flight No : 6E - 506 From : CCU To : BLR Place of Supply : West Bengal
Dear I have cancelled this ticket and I have to get the refund back.
I have given the bank account details also. earlier.

Nadig Dattatreya

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We booked a cruise from cleartrip, paid 4000, and when we reached to the cruise the cruise people informed that the cruise was not in service and was closed for technical reasons and he also mentioned
I have called cleartrip on 5 phone numbers in total but everyone keeps transferring my call to other departments. This is the worst service literally. I am going to file an fir now if i don't get to connect with anyone in 24 hours now.

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Address: Muscat, Oman, 112

We have booked return tkt under ms tanisha parakh for ahmadabad to muscat to ahmadabad for 20th march & 8th april by spice jet air.
Due to cancellation of 20th march by airline & we request refund.
Last week i've received credit card statement than i come to know itsrefunded only ro. 28/- whereas i've paid ro. 67 for full tkts.
And ro. 8/- for return, whereas airline said full refunded because she is unable to come, so she cancel the trip.
My wife called spicejet call center & they confirmed to my wife full refund has transfer to clear trip.
And my wife spoke to mr nitin on your call center & he said ok, we will do the needful. Kindly send me confirmation of my balance refund amount by email.
[protected]@gmail.com

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supervisor

Apr 8, 2019

Mr. Mahaveer Parakh,

Kindly

1. Attach: e-ticket or PNR + INVOICE / receipt, which state the sums and currency

2. Give ID of the canceled flight according to PNR: date, number, origin - destination airport, passenger names

3. Specify:
have the air carrier provide dyou with
- the nearest flight till final airport
- hotel,
- drinks + food
following your complaint to them.

4. keep and show copies of your own complain and reply, if given.

Probbaly, you need to "go to" the court, if you need compensation in full.
For such type of dispute regarding the full compensation for 2 pasengers you can expect to hire the lawyer or a legal professional, charges from from Rs 6000, to assist you before the court.

The fair court shall award full compensation and the reasobale expences, which incured.

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail: aryan (at) vivaldi.net

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supervisor's reply, Apr 8, 2019

NOTE,
If you live in Oman and you want to to dispute the full compensation, not OMR 67 only, in Oman,
we can assist for charge to do so before the Omani authorities (PACA or court, inter alia).

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)

Aryan engineers Ltd

e--mail with documents to < aryan(at)vivaldi.net >

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Address: BUILDING NO 5, OFFICE G10, DUBAI MEDIA CITY, 502036

I have not received my refund against pnr # ttwzly, its been more then 45 days, and clear trip is saying the airline is not responding, where as when i called up the airline the airline says, the agency has to right away refund instead of waiting from the airline, also the airline says if there is any refund query raised the airline provide the refund not more then 7 working days.

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Address: Bangalore, Karnataka

I done transaction to book flight ticket after creating account with clear trip,
After all online payment verification is done and deducted from my hdfc bank acount
Please find transaction details as follows,
[protected]ccacleartripprivatel
Ref no:[protected]
Date of transaction : 05 apr 2019
Amount : 9, 442.00

No trip id generated.
Transaction failed while ticket generated.
With out tripid can not able to contact customer care no other info.

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Address: Kolkata, West Bengal, 700079

Booked flight ticket yesterday from hdfc smartbuy. My money is deducted but flight booking failed. What to do now? Details are 31st may - 2 adult parthasarathi roy and kaushani datta from kolkata to bangalore. Flight number 6e 875 (Indigo)
4th june - 2 adult parthasarathi roy and kaushani datta from bangalore to kolkata. Flight number - sg 741 (Spice jet)
Total fare amount - rs 17094. Want to know my status of booking. Screenshot of failed booking and deducted money is attached

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Address: Kr Pura Bangalore, 560049

Amount of 5956 got debited from my account but booking failed. Please reverse this amount. We have already contacted bank but they said transaction has processed from bank and asked us to contact cleartrip.

Please treat this as high priority
Mogh
[protected]   replace all

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I have booked the ticket on 10th of mar 2019 for 12th at 22.10 departure from ccu to blr at calcutta thru cleartrip. Pnr details is as below : t9mqxr and flight 6e 506. Paid rs5, 497.00 cancelled on 12th evening. I have requested cleartrip several times to refund is not at done.
I request once again to refund the ticket to my account and oblige.

Regards
Nadig dattatreya

ClearTrip customer support has been notified about the posted complaint.

Apr 03, 2019

Updated by Nadig Dattatreya I have not received the payment. how can it is been resolved in your books?
Pl.s I will do necessary support and somebody should work on this complaint. this is my 4th complaint on the same issue.

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A

Amiira Nasr

Apr 3, 2019

I want to take with Customer support Manager ASAP

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Amiira Nasr's reply, Mar 25, 2019

i want to talk* with a manager

P

pnpmittal

from Mumbai, Maharashtra

Apr 3, 2019

I have booked ticket for 15th March 2019 from Mumbai to Delhi by air india Flight AI 101. It should start from Mumbai at 9.00 PM but it started at 00.15 AM next day.

Please compensate me according to policy.

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Address: 4. New azad nagar, Kot-khalsa, Amritsar, Punjab, 143001

Dear team,
I booked flight via cleartrip, trip id:[protected] was cancelled by airlines and received email stating, eligible to claim full refund. So i contacted cleartrip team and asked to proceed for refund. But till date i didnt receive any refund amount. Have sent many reminders but no response from cleartrip even no call back after thr promise
Requesting you please look into this matter and help to refund my hard earned money.
Regards
Kanwaljit singh
[protected]@gmail.com
+91-[protected]

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Address: New no.12, Old.no. 47A, Durairaj Street G-1, Sanjeevi Balaji flats PALAVANTHANGAL, Chennai, Tamil Nadu, 600114

I had booked tickets from chennai to hyderabad on 17th and cancelled the same at indigo counter at chennai airport for 3 passengers swaminathan, anantharaman and rudrakshi. Till date not received the refund amt. Of rs.4833 which i got confirmed from indigo.

For the same trip id i cancelled for another 3 passengers
Sivaraman, ganesh mahalingam and subhashini online for which i got the refund. A snap shot of confirmation from indigo and their mail is below. When contacted they have asked to contact travel agent - clear trip

Pnr/booking ref.: qjnzxq http://t.marketing.goindigo.in/barcode/t128/h50/s1/z0/vQJNZXQ/barcode.gif
Status date of booking*
Cancelled 17mar19
*booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time.

Indigo passenger (S)
1. Mr. Swaminathan ts 2. Mr. Anatharaman ts 3. Ms. Rudrakshi ts

Re: fwd: your indigo itinerary - qjnzxq crm:05172224
Inbox

Indigo customer relations
4:58 am (6 hours ago)
To me

Dear sir/ma'am,

Thank you for writing to indigo.

With reference to your email, we would like to inform you that under booking reference number/pnr: qjnzxq, reservation stands canceled and an amount of inr 4, 833 has been refunded on 18th march 2019 to the agency account which was originally used while making reservation.

Further, kindly get in touch with the concerned travel agency to claim the refund.

In case of any assistance regarding fares, schedules, corporate tie-up and other travel information, please feel free to contact to our 24*7 call center at [protected] or visit our website www.goindigo.in.

Thank you for choosing indigo, and we look forward to serving you again in the near future.

Best regards,

Tusharika
Customer relations

I request clear trip team to look into and do the needful refund immediately.

Thanks and kind regards,

G. Sivaraman

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supervisor

Apr 2, 2019

To author,

What is a connection of the Indigo air carrier with cleartrip?

Where are an original documents (full decision of the responder with ID)?

The transfer of money from the moment of ordering of payment till creditting of the account takes 3 business, if the correct data are filled by the payer, wihin India.

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Address: Mumbai City, Maharashtra

Trip id:[protected] &[protected]
Total amount deducted from my bank - rs.56457/-
I was trying to purchase ticket on 26/03/2019 via cleartrip.in website, through netbanking, completed transaction, money transferred from my bank to cleartrip account, but ticket not issued.
I lost my money & its not refunded until now.

Mirza +[protected]
[protected]@hotmail.com

Apr 3, 2019

Complaint marked as Resolved

Company people had called me to verify the transaction Id & other details. later, one of my transaction money was refunded and next day, remaining money was also transferred. Thanks.

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