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I had booked tickets from chennai to hyderabad on 17th and cancelled the same at indigo counter at chennai airport for 3 passengers swaminathan, anantharaman and rudrakshi. Till date not received the refund amt. Of rs.4833 which i got confirmed from indigo.
For the same trip id i cancelled for another 3 passengers
Sivaraman, ganesh mahalingam and subhashini online for which i got the refund. A snap shot of confirmation from indigo and their mail is below. When contacted they have asked to contact travel agent - clear trip
Pnr/booking ref.: qjnzxq http://t.marketing.goindigo.in/barcode/t128/h50/s1/z0/vQJNZXQ/barcode.gif
Status date of booking*
Cancelled 17mar19
*booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time.
Indigo passenger (S)
1. Mr. Swaminathan ts 2. Mr. Anatharaman ts 3. Ms. Rudrakshi ts
Re: fwd: your indigo itinerary - qjnzxq crm:05172224
Inbox
Indigo customer relations
4:58 am (6 hours ago)
To me
Dear sir/ma'am,
Thank you for writing to indigo.
With reference to your email, we would like to inform you that under booking reference number/pnr: qjnzxq, reservation stands canceled and an amount of inr 4, 833 has been refunded on 18th march 2019 to the agency account which was originally used while making reservation.
Further, kindly get in touch with the concerned travel agency to claim the refund.
In case of any assistance regarding fares, schedules, corporate tie-up and other travel information, please feel free to contact to our 24*7 call center at [protected] or visit our website www.goindigo.in.
Thank you for choosing indigo, and we look forward to serving you again in the near future.
Best regards,
Tusharika
Customer relations
I request clear trip team to look into and do the needful refund immediately.
Thanks and kind regards,
G. Sivaraman
ClearTrip customer support has been notified about the posted complaint.
residing at unknown address in India, holding unknown contact email and unknown phone number.
1. Nobody has a duty to respond to an indefinite complaint, to the complaint, which has no evidences of the facts.
2. Nobody, except the passenger can see PNR JD55VS,
which was cancelled and, thus, which does not present.
3. So, in order to conclude, who is right and who is wrong,
until processing the case further,
the passenger is advised to kindly attach in visible form for the public:-
3.1. Primary full PNR JD55VS and relevant e-ticket, where the invoice is inserted,
Such documents had to be owned by the passenger, following unidentified payment in unspecified date.
3.2. Explanation with date, the exct action and the result of the statement "it has been modified ON LINE for travel... "
3.3. 1st complaint, in full, which the passneger addressed to < cleartrip.com > operator .
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the responder,
- a reason of the refund,
- your exact request,
if you wanted to process with the claim at this site.
4. The travll agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days, following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.
Failure to do so in time by the responder is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in the state of the passenger's home .
5. Charges .
The procedure before DGCA is free, upon you chose the legal professional for presentation.
The procedure before the court is chargabe, starting from Rs 100 or rs 2000 for filing for 1 suit case.
The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >