ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1629
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
460
down
228

Phone:
Phone:
up
260
down
145
up
137
down
135

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1629
Pending
26
Resolved
49
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (350)

ClearTrip Complaints & Reviews

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Cleartrip.com — Did not get back Rs 2000 as cashback

 babimitra
Complaint: I booked an international air ticket on May 10that www.cleartrip.com. The Trip ID is [protected]. Their payment gateway for debit cards wasn't working --- and I wanted to use that to avail of their Rs 2000 cashback offer --- but when I called customer support they said to go ahead and buy the ticket using netbanking, send in the details and they would likely be able to give me the cashback.

This is the first time I'm buying an international ticket on Cleartrip and I am EXTREMELY disappointed at the poor quality of customer service.

First of all,...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Fraud Amex card coupon ad on Website [Resolved]

 rajatgupta0504
I booked one return ticket from bangalore to chandigarh for 29th june using cleartrip.There was an ad coming on the website that if you have an American Express Card,you can redeem the coupon for an instant 1000 Rs cashback.I used that coupon code but after I filled in the card details,it showed an error in the coupon code reading "Sorry,we couldn't apply the coupon code" and booked my ticket at undiscounted price without even prompting to ask me that whether I want to continue with the payment without the coupon code or not.
I called their customer care but the excuse they...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — Fraud and Overcharging

 samvig
Hi,
I had booked a ticket for my friend under the Trip ID [protected] and PNR No. XNLZN8 on 9th March, 2013 for travel on 12 April, 2013 which was from Delhi to Milan via Brussels and back. This ticket was booked for a Premium Economy class on Cleartrip for Rs. 81,167/- which was much more expensive than the Economy Class on your website. After I got a PNR Number I checked up the corresponding websites and also called Jet Airways and Brussels Airlines and they said that my Tickets had been booked in ECONOMY Class as THERE IS NO PREMIUM ECONOMY Class on these airlines.
I called up Cleartrip...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Offers, only to hook customers - Avoid Clear trip

 theabhishek
This is the 2nd time when Cleartrips services and offers have been not any less than cheating. Their website once again hooked me (after many years) with big banners for Valentine's offer. I never got any confirmation on those offers post-booking and now when I enquired, I am being told that it was my responsibility to click on that offer after booking confirmation. Did you advertise or alert me after booking confirmation that thank you for booking and now plz click and avail this offer???? No. I have consistently been with MakeMyTrip for my domestic and international bookings for several years...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Hotel Booking Not Refundable

 Laksh Porwal
I have booked hotel in Manali via ClearTip.com and my Cleartrip Trip ID: [protected]. I have cancelled this and no refund back from cleartip. This site is not authentic site in India. So i request to all plz book anything very carefully otherwise y will lost your hard money. In india there is no online jurdication which take action to this type of website. I really disappointed. If there is any solution to this problem please help me anyone?...
Complaint comments  Read comments Complaint category Other

Cleartrip — non refund by cleartrip

 arjunatalliance
Hi..I did a hotel booking with cleartrip for Kadamkunj Lodge, Bharatpur, and had to cancel it well before my scheduled trip due to some reasons.
Cleartrip is not refunding the money, they say it is non refundable. When i cross checked the voucher invoice, the terms of non refundable is mentioned in a manner so that customers can easily overlook it. It is mentioned in very small fonts, which is difficult to read, and also at the bottom of the receipt/invoice.
This is cheating. If a special terms is there, it should be mentioned in the same font as all other T&Cs, and also placed...
Complaint comments  Read comments Complaint category Travel & Vacations

Clear Trip — No refund

 chandp284
Trip Id: [protected].

I made a Hotel booking for Srinagar through clear trip portal for 6 nights. I was told that the Hotel has restaurant in there and many other facilities..which were not there at all. When i made booking i was promised that if

"a disparity in the amenities offered at the hotel against what was promised on Cleartrip at the time of your booking has been established, we shall either Shift you to a room that is satisfactory in the same hotel or Offer you accommodation at an alternate hotel of equivalent price and quality as per your original booking...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — Substandard service

 Kaushik Mahata
Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Cleartrip voucher - download and ie9 & get rs.750/- Off on your next flight

 Amish156
Sir,
as per your deal for ie9 I had completed the form & sent it to you 4 days ago for the special gift - a flat rs.750 cash back on your next flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

[email protected] via CMC.Smxemail.Com
dec 21 (2 days ago)

to me
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip.com — Hotel booked through cleartrip turned out to be fraud

 anushad
I have booked a hotel called Ocean park beach resort, Kovalam this is the link for the website http://www.theoceanparkresort.com/facilities.html. Cleartrip.com has endorssed the beach resort with all the facilities mentioned on the website. However the story is completely different, it was our honeymoon trip when me and my husband landed in the hotel we were shocked to see it, but we still holded our breath thinking that may be the room would be better. But to our horror, the room was also horrible, they say it has wifi, it doesnot have, they say it has a mini bar it doesnot have, the tv doesnt...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip and Ginger Pondicherry — Clear Trip is pathetic

 abhi_tux
this is with reference to the hotel booking that i made online from
cleartrip.com for ginger hotel pondicherry with (TRIP ID[protected]) .
I got the cofirmation email , sms from cleartrip regarding the
room booked in ginger pondicherry. I drove from bangalore to
pondicherry but to my utter dismay what i found that all the rooms in
ginger pondicherry were already full and the hotel staff bluntly said
that they didnot have any record formy bookings..
Ginger hotel people asked me to call cleartrip , and when
i called clear trip people they told...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Refund of amount

 sumitj25
This is regarding a very bad experience at a hotel booked via Cleartrip.

Had booked livasa Inn hotel, in Karol Bagh, New Delhi for the period of 14th August to 20th August,2012.
Me and my wife reached the hotel at 11pm on 14th August as we were travelling from Bangalore.But the hotel personnel were very rude to me and my wife and at 11pm on 14th August, 2012, they did not let us checkin. Even though i had a valid photo -address id proof but my wife had a Pan Card as photo Id .

Though it is mentioned clearly in the voucher that we can carry Pan card as ID proof...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Cleartrip — Cancellation of Flight but no Refund!!!

 surbhib
Hi

I had booked a ticket with Cleartrip, ID No. [protected] from Delhi to Goa and Return (03 Oct-07 Oct) on 15 September 2012. However, due to some family urgencies, my mother (traveller name Jyoti Bhatia) is unable to travel on the same dates. When I called cleartrip to cancel the booking, your Customer Care Agent Shafique told me that the booking is non-refundable and non-amenable because I had availed of a Rs. 900 discount while making the booking since the airline had instructed them not to refund discounted charges. Upon asking for the refund procedure, he told me to call Spicejet...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — air ticket booking

 rajesh shahca
I am attaching herewith legal notice issued to the company which is self explanatory:

DEAR SIR,

I AM SENDING HEREWITH LEGAL NOTICE SENT TO CLEARTRIP WHO HAD CHEATED ME IN BOOKING MY TICKET TO TIRUPATHI:

KINDLY INTERVENE AND CMPENSATE ME WITH THE LOSS SUSTAINED BY ME.



Legal Notice


Date:-23/09/2012



The Principal Officer,
Stuart Crighton – Founder and Chief Executive Officer
Cleartrip Travel Services Pvt Ltd
Unit No. 001, DTC Buiding, Sitaram Mills...
Complaint comments  Read comments Complaint category Airlines

Cleartrip + SCB — Cheating in EMI Scheme - Cleartrip + SCB

 Rohit Nair
Cleartrip.com while offering the EMI scheme for booking International tickets provide 3/6 month option. On selecting the monthly payment for the same the total pending transaction is divided by 3 or 6 respectively and the consumer would hungrily lap up the EMI offer.

But when the transaction happens, the bank separately charges an EMI Conversion fee, which is not mentioned anywhere.

In my scenario, I am ending up paying Rs 1300/- more for taking up the EMI option, which I would not have if I would have know I would be charged extra for a Rs 36000/- transaction . Now...
Complaint comments  Read comments [1]Complaint category Travel Agents

Clear Trip — Cash not paid back

 Ashok Vardhan Sanda
Hi,

On Aug-11, 2012 I had made a transaction to book a hotel for my parents at Mysore. Transaction took place but rooms were not booked. When i called the Clear Trip team, they mentioned that the transaction was failed, and the money will be returned within 4 days.
I have not received my amount of Rs. 5600/- to my account till date (11-Sep-12). There was no response from them. my trip id: [protected]....
Complaint comments  Read comments [2]Complaint category Restaurants & Bars

Cleartrip.com — The service assured by cleartrip was never provided.

 sanjaya_19
This is reference to Trip ID: [protected] of Clear-trip.com . I booked a single occupancy Deluxe room in Hotel Mina International(255, S V Road, Mumbai). check in date was 25 Aug 2012 and check out was 26 Aug 2012 therough cleartrip.com and paid Rs. 3500 online. But surprisingly when i reached thee hotel on 25 the Aug, thee hotel reception told me theat theere is no booking for me as thee hotel did not have vacancy. They even declined to make any alternate arrangement for me. I called up thee cleartrip customer care. Customer care executive told theat he will talk to thee Hotel and call me back in...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Clear Trip — Promotion offer discount

 Abhinandan Raju
A few days back I booked for a air ticket for myself from cleartrip.com through jet airways.

In fact, my dad n me saw the jet airways website (www.jetairways.co.in) to book the tickets where the offered price was 2000rs higher than the discounted price offered through cleartrip.com. So we decided to book the tickets through cleartrip website because of the discount they were offering.

My booking ticket number in cleartrip.com is : [protected].

The promotion code they asked me to enter was "DEAL30". I entered this into the box where it was specified....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Online payment failed but amount was charged anyway!

 Peter80
On[protected] I attempted to make an online payment for a flight booking at www.cleartrip.com of Rs. 52,502 (Trip ID [protected]). However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards I received a call from a Cleartrip agent asking me to repeat the payment by using ATM transaction. Finally the flight booking could be successfully paid by transferring Rs. 52,632 (transaction ID “ATM/XFR DR/04-05-12/21:58:01/0”) to Cleartrip’s account.

After checking my bank statement I noticed that, despite of the failed transaction,...
Complaint comments  Read comments [6]Complaint category Travel Agents

Cleartrip.com — Delay in refund after cancellation of tickets even after 20 days

 Anjul Agarwal
I had booked tickets online using Cleartip.com with trip id no. [protected] on 19th June 2012 and paid an amount of Rs. 27186 online. I cancelled the tickets on 18th July 2012 which was acknowledged by them on 18th July 2012 itself by their email. No refund has been made by them so far. When I tried to contact them on 1800 3000 the number written on their website, I got a response that the number was not correct. Then I tried another number from their website - [protected], which also was found wrong. Finally I spoke to Ms Aksha at about 2.35 pm today. She wanted that we go to the airlines and get...
Complaint comments  Read comments Complaint category Travel Agents

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