ClearTrip Complaints & Reviews

Hello sir / madam,

I had done my international flight from dubai to india few days back. Now because of some emergency, i can't fly on same date, i contacted cleartrip to amend my ticket to new date or cancell it. I got no clear answer from the team. Very poor service, full of wrong commitments. Executive had no idea, how to help me with my amendment or cancellation? He said someone will call me back with solution in next 2 hours. No one has called me back. My flight is on 2nd at 00:05 from air india.

Completely disatisfied with cleartrip services. No email id, no proper office, even a contact person to speak with.

Kind regards
Javid sheikh

On mon, 1 apr 2019, 08:04 cleartrip support, wrote:
Cleartrip
How was your interaction with our customer support team?
You recently interacted with divyansh from our customer support team for your flight amendment query. We hope you received the information and support requested.

Satisfied with the experience?
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Not satisfied
Very satisfied
We really appreciate your feedback.

Thanks.

Cleartrip

© 2006–2012 cleartrip travel services private limited

I have booked a flight from cleartrip for Calcutta to Delhi still haven’t received any confirmation, I have received only the booking reference no. The amount has been debited from my account.

This is really disappointing there has been no proper update and the customer service only keeps the call on hold. My money is stuck the operator says it will take 5 to 7 working days to refund the money but I haven’t received any confirmation on that.

I booked a air ticket from delhi to srinagar on 29 march 19. My booking id is[protected]. After booking i didn't receive any conformation regarding my booking, so i booked that ticket from different website but after nearly 40 min i got a mail for my booked ticket from clear trip. Now i want a refund from your side and explanation regarding the delay from your side.

Hi

I have booked on the clear trip website and they gave me cash back in my wallet which i am not able to use on their website. There is no phone number or email address to contact.

I have booked on the clear trip website and they gave me cash back in my wallet which i am not able to use on their website. There is no phone number or email address to contact.

I have booked on the clear trip website and they gave me cash back in my wallet which i am not able to use on their website. There is no phone number or email address to contact.

Please help

The airline change the time of the flight and ur team sent me email and i call you more than 10 times to resent the new ticket no replay till now i pay more than 150 dhs for calling only i don't know what the proplem till now i dnt have new ticket so please call me at [protected] at tomrow 12 noon dubai timing let me know i spent a lot of money to call you and only keeping me waiting waiting waiting

I have repeatedly complained for not refunding my money that has been debited without any confirmation and i couldn't even contact them and days are passing and they are not refunding the money. This is a case of consumer harresment. Please look in to my matter on urgent basis. I am just getting mails that the complaint is forwarded to their support team but still they are not returning the money and not even responding.

I, srinivasulu reddy esukapalli, booked ticket in indigo 6e-151 today for 26/03/2019 08.30 hrs from hyderabad to bangalore and the amount of rs. 2376/- also debitted from my account. But confirmation mail not received. I have given the mail id : [protected]@gmail.com and my contact no. Is [protected].

Please send me the confirmation whether flight tkt has been booked.

Airasia informed me about reschedule of its flight 15 1829 kolkata to bangalore on 9/05/19 and gave option for change of date free of cost. Accordingly, i informed cleartrip customer care personal for change of date to 10/05/19 airasia flight 15 2473 dep. Time 8-45 am from kolkata.
But, till now, i have received any intimation from cleartrip.
Pl. Do the needful.
My trip id[protected] &
Id [protected]
With regards,
Sridip kar,
Silchar

On 20th march 2019, i tried to book an air ticket, but after the booking process was completed and amount deducted, i did not get any email or ticket confirmation from cleartrip. So, the amount was deducted but not ticket was provided. I was waiting for 3 business days to see if the amount will be reverted back to my bank account, but sadly that is also not done.

Now i am unable to contact cleartrip as i don't have any trip id.
Please look into this matter. An image of the transaction is attached.

Clear trip and Jet airways fooling ...
Clear trip and Jet airways together is the worst combination ever,
we have booked our ticket from dubai to kolkata via cleartrip and all of a sudden the airline have cancelled our ticket .When we call customer care they are all bunch of fools who have very differente answer to each other ...they were suppose to get back to us within 2 days but all in vain ...we have waited but no calls came back..Asking for refund they say it will come after 21 days ..that means after my travel date ...This way they are just making fool o[censored]s and making people forced to book ticket urgently at a high price..

I would never suggest anyone to use Clear trip neither will i ever use clear trip again. WORST TRAVEL WEBSITE EVER !!

For my reference would share my trip id so that someone will get back to us ...but i think all will be in vain...
Trip id [protected]

Trip id[protected], flight was grounded by spicejet, full refund of ₹3871 was to be refunded but only ₹ 301was refunded and credited in my account. I raised the issue several times, and the complaint number is 08584335. Can i get a proper confirmation of how much and when im getting the refund.??? My mail i'd [protected]@yahoo com and contact number [protected]

I partially cancelled my flight ticket talking to the airlines directly and got the refund initiated from the airlines end on the booking date that is 28feb 2019 itself. I also got mail from the airlines that refunded amount has been transferred to cleartrip but after a long period of 24 days i am still waiting to get refunded from cleartrip. Worst service on this part. Highly dissatisfied.

Dear sir/madam,

I had booked air tickets with trip id is[protected].
Trying to contact your customer care but of no use and so ultimately writing an email.

The below invoice generated by cleartrip is not indicating convenience which is charged on the ticket.
If clear trip is charging convenience fees then the invoice must be complete with details.

Moreover the promocodes mention on your website don't work and while last step of payment the software pushes back to reselect.

Cash back of 2000rs with code flight or ctsave must be eligible for this ticket booking

Kindly look into the matter and esclate it further

Regards,

Devendra

I have complained regarding the amount that has been debited from my account without any booking done and confirmation of tickets. How many times i need to write mails and complaints. Why cannot you resolve this matter as it is not credited since so many days and my money is stuck. I need my money as soon as possible and i want an immediate reply to this or else will come to your headquarter and that will be more worst for you people.

We had booked 2 tickets from bangalore to mumbai.
Trip id[protected]
Pnr - h46vuf
Date 18/02/2019 - goair - g8 520
Goair informed the cancellation of flight
The flight was reschedule for 1 pax and cancel for 2 pax
Pax 1 - reschedule to 19/2/19 goair g8 426
Pax 2 - cancel - new pnr no n7h1kz

Till date we have not recd the refund for

Hemendra jasapara
Mumbai
[protected]

Hi, Jet Airways cancelled the flight and Cleartrip confirmed the full refund to my account.howver even after 10 days I haven't received my money.
Trip is:[protected].
Tried reaching to call centre multiple times however kept on waiting for 20 minutes each time.worst service no customer support..worst site..worst people
I have called the call centre before as well and they said money will refunded to my account fully in 5- 7 working days as the flight is cancelled by the airlines.
Initially as well when flight was cancelled by airlines no notification has been sent and call centre was unaware about the cancellation. For what you are charging convenience fee to give inconvenience customer
You are the fraud company.only creating problems and troubles

Pnr : t9mqxr flight no : 6e - 506 from : ccu to : blr place of supply : west bengal date of journey : 12.03.2019 10.10pm
Booked on 10th
Cancelled on ; 12th 4.00pm
I have not received the ticket refund amount of 5497.00
So for after so many complaint.

Pl. S credit the same to my account ;
Nadig dattatreya
Axis bank, whitefield branch

Sb ac no. [protected]
Ifsc code : utib0000514
Kindly do the needful.
Regards
Nadig dattatreya

I tried booking tickets from Kochi to Bangalore and back via their website on 21st March.

Twice I got an error after spending a long time on their site that the booking cannot be processed.
It took me back to the cleartrip home page.

Following this I went ahead and booked it via another site for Rs. 600 more. While going through my sms I realised the payment has been deducted and the tickets booked.

I spoke to their customer service for the complete refund however failed to get a response that was satisfactory. Worst experience by their so called supervisor Nachiket Nachan who first blamed the banks site and then me. I repeated umpteen times that I had to go through the drill twice of clicking the date of birth tab close to 800 plus times since the date of birth was in the year 1946. However he kept disputing the number of attempts I made.

They seriously need to realise that there is a genuine issue on their site. I understand most sites give an error while they are in the process of increasing fares but going ahead and booking tickets after giving an error is totally unacceptable. Two other examples of their site issues while logging a complaint are attached. I tried registering an online complaint and it failed to do so. Tried cancelling the tickets and failed to do that as well.

I am not willing to pay a single rupee for an error that reflects on Cleartrips website due to poor functionality.
I need this looked into and a refund of Rs. 3865/ Now i am left with two tickets for the same flight, for the same passenger. Booking ID is [protected]

I have tried to book an air ticket in favour of lincy cherian from port blair to chennai for 22/03/2019 on 21/03/19. Payment of rs. 5081/- was made successfully but no pnr or ticket received. Immediately after completion of the payment process, the net connection was failed and net connection was reinstated very late. My bank account shows that the amount is released. Pl. Help me to get get the ticket or back back my money.

I have booked one ticket through cleartrip.com. but due to some problem i have to canclled that ticket.I called the customer care for cancellation of my ticket. they made the process and told me that within 5 to 7 working days my money will be refunded in my account.But after more than one week i didn't get my refund. Again i called the customer care for that, this time they are telling that it will take 40 to 45 days. How? Can I make any mistake by booking ticket through cleartrip.com.

i have attached the ticket with this mail.
Kindly make the necessary arrangements.

Thanking you

Mohammad Ismail