ClearTrip Complaints & Reviews

Trip id[protected], flight was grounded by spicejet, full refund of ₹3871 was to be refunded but only ₹ 301was refunded and credited in my account. I raised the issue several times, and the complaint number is 08584335. Can i get a proper confirmation of how much and when im getting the refund.??? My mail i'd [protected]@yahoo com and contact number [protected]

I partially cancelled my flight ticket talking to the airlines directly and got the refund initiated from the airlines end on the booking date that is 28feb 2019 itself. I also got mail from the airlines that refunded amount has been transferred to cleartrip but after a long period of 24 days i am still waiting to get refunded from cleartrip. Worst service on this part. Highly dissatisfied.

Dear sir/madam,

I had booked air tickets with trip id is[protected].
Trying to contact your customer care but of no use and so ultimately writing an email.

The below invoice generated by cleartrip is not indicating convenience which is charged on the ticket.
If clear trip is charging convenience fees then the invoice must be complete with details.

Moreover the promocodes mention on your website don't work and while last step of payment the software pushes back to reselect.

Cash back of 2000rs with code flight or ctsave must be eligible for this ticket booking

Kindly look into the matter and esclate it further

Regards,

Devendra

I have complained regarding the amount that has been debited from my account without any booking done and confirmation of tickets. How many times i need to write mails and complaints. Why cannot you resolve this matter as it is not credited since so many days and my money is stuck. I need my money as soon as possible and i want an immediate reply to this or else will come to your headquarter and that will be more worst for you people.

We had booked 2 tickets from bangalore to mumbai.
Trip id[protected]
Pnr - h46vuf
Date 18/02/2019 - goair - g8 520
Goair informed the cancellation of flight
The flight was reschedule for 1 pax and cancel for 2 pax
Pax 1 - reschedule to 19/2/19 goair g8 426
Pax 2 - cancel - new pnr no n7h1kz

Till date we have not recd the refund for

Hemendra jasapara
Mumbai
[protected]

Hi, Jet Airways cancelled the flight and Cleartrip confirmed the full refund to my account.howver even after 10 days I haven't received my money.
Trip is:[protected].
Tried reaching to call centre multiple times however kept on waiting for 20 minutes each time.worst service no customer support..worst site..worst people
I have called the call centre before as well and they said money will refunded to my account fully in 5- 7 working days as the flight is cancelled by the airlines.
Initially as well when flight was cancelled by airlines no notification has been sent and call centre was unaware about the cancellation. For what you are charging convenience fee to give inconvenience customer
You are the fraud company.only creating problems and troubles

Pnr : t9mqxr flight no : 6e - 506 from : ccu to : blr place of supply : west bengal date of journey : 12.03.2019 10.10pm
Booked on 10th
Cancelled on ; 12th 4.00pm
I have not received the ticket refund amount of 5497.00
So for after so many complaint.

Pl. S credit the same to my account ;
Nadig dattatreya
Axis bank, whitefield branch

Sb ac no. [protected]
Ifsc code : utib0000514
Kindly do the needful.
Regards
Nadig dattatreya

I tried booking tickets from Kochi to Bangalore and back via their website on 21st March.

Twice I got an error after spending a long time on their site that the booking cannot be processed.
It took me back to the cleartrip home page.

Following this I went ahead and booked it via another site for Rs. 600 more. While going through my sms I realised the payment has been deducted and the tickets booked.

I spoke to their customer service for the complete refund however failed to get a response that was satisfactory. Worst experience by their so called supervisor Nachiket Nachan who first blamed the banks site and then me. I repeated umpteen times that I had to go through the drill twice of clicking the date of birth tab close to 800 plus times since the date of birth was in the year 1946. However he kept disputing the number of attempts I made.

They seriously need to realise that there is a genuine issue on their site. I understand most sites give an error while they are in the process of increasing fares but going ahead and booking tickets after giving an error is totally unacceptable. Two other examples of their site issues while logging a complaint are attached. I tried registering an online complaint and it failed to do so. Tried cancelling the tickets and failed to do that as well.

I am not willing to pay a single rupee for an error that reflects on Cleartrips website due to poor functionality.
I need this looked into and a refund of Rs. 3865/ Now i am left with two tickets for the same flight, for the same passenger. Booking ID is [protected]

I have tried to book an air ticket in favour of lincy cherian from port blair to chennai for 22/03/2019 on 21/03/19. Payment of rs. 5081/- was made successfully but no pnr or ticket received. Immediately after completion of the payment process, the net connection was failed and net connection was reinstated very late. My bank account shows that the amount is released. Pl. Help me to get get the ticket or back back my money.

I have booked one ticket through cleartrip.com. but due to some problem i have to canclled that ticket.I called the customer care for cancellation of my ticket. they made the process and told me that within 5 to 7 working days my money will be refunded in my account.But after more than one week i didn't get my refund. Again i called the customer care for that, this time they are telling that it will take 40 to 45 days. How? Can I make any mistake by booking ticket through cleartrip.com.

i have attached the ticket with this mail.
Kindly make the necessary arrangements.

Thanking you

Mohammad Ismail

Sir
I have booked the indigo air ticket from ccu to blr on 10th for 12th 22.25.

Pnr - t9mqxr
Passenger name : nadig dattatreya
Flight no. : 6e-506
Number : wb1181903bg92368
My mobile : [protected]
Mail : [protected]@yahoo.com

I have cancelled on 12th evening by 16.00. Till now it is not refunded to my account. Kindly pay me immediately and oblige.

Regards
Nadig dattatreya

This is to informed you that i got an intimation of dxb to delhi flight jet airways canceled by clear trip and when i called clear trip and spoke with (Amit and his supervisor as well) he hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me regarding refund and same alternative.

Dear team,

I am frequently travelling from hyderabad (Hyd) to puducherry (Pdy) and puducherry (Pdy) to hyderabad (Hyd) through spicejet.

On 05/march/2019 morning around 8:07 am, i tried booking air ticket from hyderabad to pondicherry via cleartrip. Due to some technical issues, the transaction has been aborted at the last stage (After payment) and i received a message that "oops! There is an issue". Also the ticket fare rupees 4265 has been debited from my son’s icici bank account[protected] and my ticket wasn't confirmed too. Apart from that i didn’t receive any pnr number via sms or any ticket confirmation to my e-mail ([protected]@gmail.com) from cleartrip.

This issue was first handled by spicejet and they said that they will reverse the amount. But it's been more than 13 working days and no amount has been received and now they say that this issue needs to resolved at cleartrip end.

Since booking isn't confirmed, i didn't receive any ticket id and also their support team is the worst one i have ever faced. Kindly resolve this issue as soon as possible.

I cancelled the ticket on13/03/2019 (from Kochi to Kuwait) Qatar Airways. But till now I didn’t receive refundable amount, please check the status and send the amount in my account as soon as possible.
Details Given Below,
Passenger Name: - Suresh Vettiyattil
Trip ID:[protected]
PNR No. JQ8YVI
Date of journey: - 15/03/2019

I had booked 3 tickets of water kingdom yesterday but the booking is not done and the amount is debited.I couldn't even contact them because the trip is not booked so trip Id is not generated and for contacting them trip id is required. And there is no email Id where we can write a mail for getting support.Please resolve my problem at the earliest.

This is to informed you that there is no intimation of flight cancelled by clear trip and when i called clear trip and spoke with shreya (One of the executive) she hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me and they are not refund my money back to me.

Looking forward to hearing from you.

Gagan
[protected]

Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay

Hello
I have booked the flight banglore to kholapur with clear trip booking platform dated on 21 dec 2018. The flight was auto cancelled by airline.
As i have not travelled, i did informed to clear trip same day and shared all necessary proof requested by clear trip.
I am following up with clear trip refund team for my flight cancellation from airline. All requested document proof were submitted on 17 jan 2019. It was promised by clear trip that within 45 days refund would be processed. I am still awaiting refund from clear trip team. Can you help?
Thanks nachiket

Dear sir

We have booked flight ticket on 19.03.2018
(Jet airways 434 from mangalore - (Ixe) to mumbai (Bom) pnr no: cznxtt
& indigo 6621 from mumbai (Bom) to mangalore (Ixe) pnr no:kcuk4j
And both tickets has been cancelled due to some issues but till now we have not received refund amount to our account.

So please look into the issue
Kindly do the needfully

Thanking you
Please send if any query to below mentioned email address

[protected]@gmail.com
[protected]@gmail.com

[protected]
[protected]

I made a booking on 25th feb 2019 for mumbai to delhi flight jet airways 9w 353, departing on 16th march 2019 in the name of mrs chaya urivi rao. However did not receive clear trip id or confirmation email. Booking made by andhra bank credit card. Credit card was debited. This is a very serious issue. I demand an immediate response to this and either confirmed trip or full refund. Please take prompt action. Email id is crmn. [protected]@gmail.com. Mobile is [protected]