ClearTrip Complaints & Reviews

Sir
I have booked the indigo air ticket from ccu to blr on 10th for 12th 22.25.

Pnr - t9mqxr
Passenger name : nadig dattatreya
Flight no. : 6e-506
Number : wb1181903bg92368
My mobile : [protected]
Mail : [protected]@yahoo.com

I have cancelled on 12th evening by 16.00. Till now it is not refunded to my account. Kindly pay me immediately and oblige.

Regards
Nadig dattatreya

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This is to informed you that i got an intimation of dxb to delhi flight jet airways canceled by clear trip and when i called clear trip and spoke with (Amit and his supervisor as well) he hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me regarding refund and same alternative.

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Address: B-41, Ambica Appartment, 605003

Dear team,

I am frequently travelling from hyderabad (Hyd) to puducherry (Pdy) and puducherry (Pdy) to hyderabad (Hyd) through spicejet.

On 05/march/2019 morning around 8:07 am, i tried booking air ticket from hyderabad to pondicherry via cleartrip. Due to some technical issues, the transaction has been aborted at the last stage (After payment) and i received a message that "oops! There is an issue". Also the ticket fare rupees 4265 has been debited from my son’s icici bank account[protected] and my ticket wasn't confirmed too. Apart from that i didn’t receive any pnr number via sms or any ticket confirmation to my e-mail ([protected]@gmail.com) from cleartrip.

This issue was first handled by spicejet and they said that they will reverse the amount. But it's been more than 13 working days and no amount has been received and now they say that this issue needs to resolved at cleartrip end.

Since booking isn't confirmed, i didn't receive any ticket id and also their support team is the worst one i have ever faced. Kindly resolve this issue as soon as possible.

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Address: Malappuram, Kerala, 679571

I cancelled the ticket on13/03/2019 (from Kochi to Kuwait) Qatar Airways. But till now I didn’t receive refundable amount, please check the status and send the amount in my account as soon as possible.
Details Given Below,
Passenger Name: - Suresh Vettiyattil
Trip ID:[protected]
PNR No. JQ8YVI
Date of journey: - 15/03/2019

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Address: 400081

I had booked 3 tickets of water kingdom yesterday but the booking is not done and the amount is debited.I couldn't even contact them because the trip is not booked so trip Id is not generated and for contacting them trip id is required. And there is no email Id where we can write a mail for getting support.Please resolve my problem at the earliest.

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Address: Cleartrip Delhi Office. DELCleartrip Pvt. Ltd. 312-316, 3rd floor, Vipul Agora bldg, next to Sahara Mall, M.G.Road, Gurgaon â€“ 122002, New Delhi, Delhi, 110085

This is to informed you that there is no intimation of flight cancelled by clear trip and when i called clear trip and spoke with shreya (One of the executive) she hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me and they are not refund my money back to me.

Looking forward to hearing from you.

Gagan
[protected]

Nov 19, 2019

Complaint marked as Resolved

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Address: New Colony, Nirmal Path, Chhota Gamharia, East Singhbhum, Jharkhand, 832108

Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay

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Address: Mumbai City, Maharashtra

Website: Www.cleartrip.com

Hello
I have booked the flight banglore to kholapur with clear trip booking platform dated on 21 dec 2018. The flight was auto cancelled by airline.
As i have not travelled, i did informed to clear trip same day and shared all necessary proof requested by clear trip.
I am following up with clear trip refund team for my flight cancellation from airline. All requested document proof were submitted on 17 jan 2019. It was promised by clear trip that within 45 days refund would be processed. I am still awaiting refund from clear trip team. Can you help?
Thanks nachiket

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Address: pumpwel, 575002

Dear sir

We have booked flight ticket on 19.03.2018
(Jet airways 434 from mangalore - (Ixe) to mumbai (Bom) pnr no: cznxtt
& indigo 6621 from mumbai (Bom) to mangalore (Ixe) pnr no:kcuk4j
And both tickets has been cancelled due to some issues but till now we have not received refund amount to our account.

So please look into the issue
Kindly do the needfully

Thanking you
Please send if any query to below mentioned email address

[protected]@gmail.com
[protected]@gmail.com

[protected]
[protected]

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R

renjith sr

Mar 19, 2019

I have booked hotel through Cleartrip website using Paytm on 17 Mar 2019. Rs. 1803/- has been deducted and no confirmation was received.screen shot of the payment is also uploaded.kindly refund my money.

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I made a booking on 25th feb 2019 for mumbai to delhi flight jet airways 9w 353, departing on 16th march 2019 in the name of mrs chaya urivi rao. However did not receive clear trip id or confirmation email. Booking made by andhra bank credit card. Credit card was debited. This is a very serious issue. I demand an immediate response to this and either confirmed trip or full refund. Please take prompt action. Email id is crmn. [protected]@gmail.com. Mobile is [protected]

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I have booked a roundtrip from bangalore to delhi via cleartrip. Flight is scheduled on28feb and 2 march. But i have cancelled the ticket and approx 6000 should be refunded to me but when i am calling customer care no one is responding to it. I have been calling since past 10 days but they always say line is busy they will get u in touch shortly but no action was taken. My pnr is-lb4vvl and lleurx

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While booking tickets for kolkata-delhi-kolkata for 25/3/19 and 31/3/19 amount of 11, 547 inr was debited from my account through net banking [ref avenues-ccagc2gum277/ccavenue.com] dated 16/3/2019 at 08:12.

However, i received a message that there was a problem with the transaction and did not receive the ticket or trip id. The money has not yet been credited back to my account. There is no way to contact cleartrip customer care without a trip id.

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Address: Czech Colony, E-311,Vasavi Dreams Apt, Sanathnagar, Hyderabad, Andhra Pradesh, 500018

Trip Id:[protected], I have booked 2 tickets in Air India Airlines from Hyderabad to Tirupathi in the month of July 2018 to travel on 1st November 2018.After a few days I cancelled my husband's ticket in the month of August.For that I received rs.424 towards cancellation.
When I went to Hyderabad Airport to travel Tirupathi on 1st november, I came to know that the flight was ancelled, which I was not intimated by any message or mail.I had a concert there to perform, it created problem to me.
When I asked about this, Air India People told that they will refund full amountof the ticket of mine and given an endorsement of rs2424. the same copy is attached in the customersupport.
On repeated mails & talks, no responce from clear Trip.

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Address: Unit No. 001, Ground floor, DTC Building, Delisle Road, N.M. Joshi Marg, Lower Parel (E), Mumbai 400011, India, Mumbai City, Maharashtra, 400011

I have booked a ticket for ccu to ixz sector for 12 oct 2019. I have made the payment through upi payment method from google pay for which an amount of rs.4983/- has been debited from my a/c. But i have not received the ticket nor i get refund of that amount. I have contacted several time with the customer support of cleartrip and given all related documents in mail, but till date not received my money back.

Team kindly consider my request and do the needful.

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"we would like to inform you that under the booking pnr # acq82m, pcvy8p, we have processed the full refund to the travel agency account, which was used originally at the time of reservation. Kindly get in touch with your travel agency to claim the refund after 24-48 hours. We thank you for choosing indigo and would look forward to hear from you soon. Regards, customer relations"
This was the reply given by indigo airlines. "

Trip id[protected] entire amount booked may pls be refunded to my bank account immediately.

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supervisor

Mar 16, 2019

cleartrip.com has bright future as management is attractive and understood in their errors.

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Hi team,

I am regular customer of clear trip. But i am going to stop this service..

I have travelled from delhi to calicut on 17-jan-2019, indigo flight. (Trip id: [protected]). Because of flight issue i miss the flight from bnglr to calicut. Indigo already refunded the amount (621 rupees) from their side.
But clear trip team not able to refund my amount.. I called multiple times they told that you will get refund in 7 working days.. Now almost 2 month is going to complete.. No response from their side..

I request everyone please dont use cleartrip service.. Their cce very bad.. Service is too bad..

Regards
Priyesh

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supervisor

Mar 15, 2019

priyesh,
You missed the unknown flight bnglr to calicut by yourself witht e-ticket, according to you.
unknown Indigo already refunded the amount(621 rupees) as a good will guegsture, according to you.
questions:
1. where is a prove of payment (e-ticket)?
2. What is cleartrip chargable for?

Once, probbaly in 2015, I used the services o[censored]nknown operator of the cleartrip.com site,
when I had purchased the train ticket for the travel from Agra to Delhi at the cleartrip site.
They use different and complecated solutions in order to get access to (unknown) reservation system
of Indian railways (unknown clearly) corporation.
The train was canceled by the agent of Indian railways (unknown clearly) corporation.
I requested the refund.
The unknown representative o[censored]nknown operator of the cleartrip.com site issued me the refund and took about 120 rupees for the services (administration of refund) for their cancelled trip.
All travel agents do such type o[censored]nfair business in India.
To hire the lawyer costs from 4000 ruppes for the train passenger.
No person will pay 4000 rupees in order to get a refund of120 rupees in 1-2 years, exept stubborn passenger, who has nothing
to do.

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A

Abuothmane

Mar 15, 2019

I canceled my flight on 1st week of February and the Cleartrip co send me the confirmation of cancellation and the money will be back on my account within 2 weeks max. Almost a month gone and nothing is happened
You receive only words and promises from them but nothing
A BIG cheating company.

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Address: Guwahati

I have book ticket from guwahati to mumbai round trip in jet airways flight no 9w 135 by cleartrip on22feb and 26feb followed by trip id [protected]. [protected].[protected]total ammont of rupees 42637. We have been informed by the cleartrip that the flight is cancelled by the airlines. And the total money will be refund betwee5to7 working days ourcancelition date was 1-3-2019. But till today i have not received a single cancellation money plez sir do the needful to refund my money as soon as possible.

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Address: Al mouje, 115

Sir
I am sayed Hashim Zabid. I purchased yesterday by online ticket from Muscat to calicut on April 10th 2019 and return calicut to Muscat on April 2019 for Oman air lines( Trip Id:[protected] . Already debited 102.00 omani riyal my account. But I didn't get my ticket and any information. I humbly request me to send a ticket to email [protected]@gmail.com . otherwise, I ask you to refund my money.

Booked name : Panayathil Sayed Hashim Zabid
Passport No : M7296634
Oman ID:[protected]
Phone number: +[protected]
Email: [protected]@gmail.com

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A

AZEEM SYED

from Kasaragod, Kerala

Mar 15, 2019

Ref-TRIP ID[protected]

Unfortnately my trip was completely spoilt due to delay of the flight by 2 hrs.indigo says delay due to operational reasons-unsatisfactory reason

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I booked ticket for six persons from bhubaneswar to port blair and back vide trip id[protected] and pnr sdu3fc. Indigo cancelled the flight from bhubaneswar to kolkata. Hence, i was compelled to cancel the flight. Indigo intimated me that an amount of rs.32, 256/- has been processed as refund amount on 24th february'2019. The booking was done by vikas yesane of your office.in the mean time 28 days have passed but no amount is deposited in my account. Please take necessary steps to deposit the refund amount of rs.32, 256/- in my bank account.

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I

Ijnhpc65

from Lalganj, Bihar

Mar 13, 2019

Trying to book ticket for self Indrajit Nath from Srinagar to New Delhi for 25/03/2019. Payment deducted via INB Avenue India Pvt LTD on 6/3/2019 but booking failed. Refund not done. Ref.[protected]IGAFOLZIZ2.

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M

Muksraws

Mar 14, 2019

I tried to book a flight on 6-3-2019 at 10.09 pm from udaipur to Kochi dated[protected] at 5.45 pm but transaction got failed for rs 4538 but the amount got debited from my account. Kindly help in refund of the same. Failed txn id is[protected] at 10.09 pm date 6-3-2019

Mukesh Rawat
[protected]

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Address: Abu hamaid project L.L.C, 115

Sir
I am sayed hashim zabid. I purchased yesterday by online ticket from muscat to calicut on april 10th 2019 and return calicut to muscat on april 2019 for oman air lines. Already debited 102.00 omani riyal my account. But i didn't get my ticket and any information. I humbly request me to send a ticket to email [protected]@gmail.com. Otherwise, i ask you to refund my money.

Booked name : panayathil sayed hashim zabid
Passport no : m7296634
Oman id:[protected]
Phone number: +[protected]
Email: [protected]@gmail.com

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