ClearTrip Complaints & Reviews

On 1st december 2018, i was confirmed that a full refund will be processed. This communication was made via call and email both. It is 28th february 2019 and i have still not received the refund. The staff doesn't follow up and has no clue about the refund. When a full refund is confirmed, i get varied response from another staff on 20th december.

I am sharing all details with screenshot. I receive no replies to my email....

Dear customer support
I m suresh prassana kumar
My mobile number - [protected]
I have booked a ticket yesterday by 10.45 pm from chennai to madurai one way ticket.
I have paid rs.4032.00 through icici bank in your online site
Bill no[protected].
But still i didn't get any confiramation or ticket, pnr details.
Please send the ticket immediately...

Don't know how they will be the one to choose the date you are traveling for you. And immediately they removed my money from my account and i asked for a reschedule but no positive response and money not refunded. Am surprised at this company's mode of operations and will not allow anyone i know to use it.. Money isn't easy to come by. Bitter experience and stay off person bringing adverts...

To
Clartrip manager

Your customer care agents are # # they are putting my call on hold more then 30 min and from last 5 days they not solve my baggage allowance problem is this type of your service your providing to customers.

I book this ticket becoz of baggage allowance is check-in: 40 kg, and cabin: 7 kg now jet airways is saying only check in is : 30 kg, and cabin: 7 kg.

Jet airways is...

Dear customer support

I am muhammad thelakat, my registered mobile no: +91 [protected] i have booked a ticket today morning by 10am from your online site for cnn – blr, one way. I have already paid rs2438/= by my credit as per below information.

But i didn’t get any confirmation or ticket till this time, please send the ticket immediately.

Thanks and best regards.

Muhammad thelakatbr...

I booked a flight for 13th march, 2019 from pune to delhi.
I haven't received a confirmation ticket even after deduction of money.
The customer care number asks for a id which is also not available since there was no redirecting after payment successful.
Date of incident - 24th february, 2019 1:00pm
Client email - [protected]@gmail.com
Resolution required - a confirmation ticket for the flight....

They are looting innocent people in the name of amenment fees and double charging for same flight. Clear trip.com
Recently i booked a fligth through them just i i reschedule half flight website shows you have to pay difference again they took the full money plus amendmenr charge. Double flight fare. There should be a system for a flight ticket having value of 3300 changing how can you add ammendment fees 6500rs this type of cheating...

I book this ticket becoz of 40 kg check in baggage allowance.

Now the problem is jet airways is saying there is only 30 kg check in baggage allowance information on there system.

Whenever i call to your customer care they are always saying my supervisor will call you soon from last 3 days i did not get any call from your side is this you are giving service to your customer. Any how i want (40 kg check in allowance)br...

My registered mobile no. Is [protected] i have booked a round trip to andaman nicobar from delhi from 12.3.19 to 17.3.19. I wanted to cancel my return journey from 17.3.19 for both passengers but ur executives are saying me u can't get refund out of it. Although the airlines is giving refund. Kindly grant the refund asap on my cancellation.. This consumer complaint is to bring to you on record.

Thanks
Aditya goelbr...

I booked for flight ticket from COK to MAA online on 12/02/2019
Merchant Transaction SBI Reference No. IGAFJXRTF9
Amount. INR 7098 Status - Success Reason- Processed.
Complaint reason- My Account with SBI was debited but Ticket not processed. I have booked for another ticket on 13/02/2019 and obtained a fresh ticket for the intended journey of 21/02/2019 with a fresh payment and obtained ticket.
Please refund...

I have booked ticket from indore to ahmedabad on 29th january 2019 for 30th january 2019 morning 8:05 am. They deducted money from my account but ticket not emailed to me. I received a call from +[protected]-2019 7:01 pm, 7:10 pm, 7:17 pm) saying, that gateway process did not occur at our side and your money will be refunded in 2-3 days. But till now nothing happened.

I tried to reach customer care but they are not...

I, rajiv chouhan had booked round trip tickets for two people - shailika (Daughter) and sheba kalra (Wife) from patna to ranchi on mon, 28 jan 2019 at 14:51 hrs.
Trip id: [protected].
Pnr:zfn96z and bfw7hw
Airline: indigo

The site cleartrip claims the ticket to be refundable but have charged the cancellation charges more than the tickets amount.
I had contacted the indigo airlines and they claim to...

I have booked flight ticket through hdfc smartbuy which internally booked ticket through cleartrip (Trip id:[protected] with zero convenience fees and discount of rs.200
The ticket i received from airlines was of rs.50400 but cleartrip charged me 52650.
Even cleartrip confirmed that there was extra charge on the ticket and they will look into the matter.
After waiting for 2 weeks i called them again to check the status...

On 11 February 2019, I had booked a train ticket for Chennai from Bangalore. Since the first transaction failed, I made the payment the second time. But then I realised that the money has been deducted twice from my account.
There is no message or initiation of refund.
I have tried contacting the customer care several times, and it keeps asking for the Trip ID, how can I provide them with a trip ID of a booking which hasn't...

1. On 6th feb i spoke with clear trip agent to reschedule the tickets at same time i asked the agent if in case if i cancel my tickets after rebooking what would be the refund amount more than 4 times and confirmed i will be getting around 900 aed to 1000 aed hence i rebooked my tickets to feb 11th.
2. On 10th i requested to cancel both ways up and down 4 tickets they informed me i will be getting only 512 aed so i raised compliant...

I purchased a plane ticket from cleartrip on 13/02/2019 under the name of vishal kumar singh from sharjah to lucknow (Indigo) they deducted the money form my bank account 1004aed (Rak bank) but i did not receive any email / ticket. Please need help in this matter as i have called customer support in india and they were not able to help me as they could not see anything in there system.

Upendra kumar gurung...

I have booked a round trip from bangalore to mumbai from 2/3/2019 - 5/2/2015 on 15th feb through cleartrip app.

I have completed the transaction and the amount of ₹7118 is deducted from my account that i paid via paytm.

I have received an e-mail from indigo about my return flight details but nothing about by departing flight.

I would like a full refund if my flight is not booked....

Cleartrip, to you i have just processed payment of aed 1650 for a ticket from dubai to tashkent, 17-feb-2019 and i have received my trip id[protected] and payment receipt. However, i have not yet received my air ticket from cleartrip and it has been more than 2 hours now since i have completed my payment. I want to get my air ticket urgently!!!

My email address: [protected]@gmail.com...

I have booked delhi - hyderabad return tickets through indian airlines on cleartrip portal under booking id[protected]. Its been 4 hours but the booking id is showing in valid on cleartrip website and i have not received any pnr yet to confirm that my booking is valid. I cant even call or mail any where untill the booking id shows valid.. Its the worst customer service provided by cleartrip.
I dont know if my trip is booked and i...

I booked the tickets for my parents from Chennai to Newzealand (Trip ID :[protected]. Since there was delay in getting the visa, I tried checking the site for refund amount. There is a button "calculate refund amount" and tried clicking it 2-3 times. It always comes back saying that refund is a complex process and need to check with the airlines and will send you a mail in 4-5 hours. I never got any mails from them. Since time was running...