ClearTrip Complaints & Reviews

This is my first and worst expreience booking with cleartrip. I booked a flight in emirates with 45kg check in baggage and 7kg hand carry. Upon checking in my luggages, emirates airline informed thay i only have 30kg check-in allowance and that i have to call cleartrip about the “45kg”. I was trying to call cleartrip but no one is answering my call. I ended up removing all my stuff to reduce it upto 30kg, since it’s very expensive to pay for the additional baggage in emirates. Also, emirates staff did not do anything to assist me with cleartrip baggage issue since it’s not their fault and it’s not under their custody (As per their supervisor, allah). He told me that i should be the one to call to cleartrip to fix the issue.

Please see attached copy of my cleartrip paid and booked online, stating that i have 45kg checkin allowance - which both cleartrip and emirates did not acknowledge.

Worst experience ever!!

I have booked a round trip from raipur to sydney from 10 to 16 feb.
The amount has been charged immediatly but still no confirmation mail or message was sent by them.
Worse... No way to get in touch with them to know the status of the booking.
There are very few days left for traveling and i am clueless abt my bookings!
This was my first and worst kind of experience with them and am certainly not recommending it to any one
Please help!

Thank you for using state bank internet banking. Reference no. For transaction of rs. 2447.0 from a/c ending 2502 to cleartrip private limited on 30-jan-19 at 06:26 is igafhhwto4. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials. You may also call[protected]. Download yono @ www.yonosbi.com

Please refund the amount urgently
Shomnath adhikary

I made a hotel booking by clear trip on 22 January for dolpin resort. due to some connectivity error the booking was not done but the payment was done from SBI debit card.
more so ever no trip id was given. i contacted the throught help line they said my payment will be receibved ib 3 working days.still no refund has been recieved.

i have send may mails havent recieved any reply. when i call help line they ask for trip ID which i dont have
i have transaction no[protected]

29/01/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below

Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 4727.0 from A/c ending 5700 to Cleartrip Private Limited on 29-Jan-19 at 00:09 is IGAFHCTUE8.If not done by you, forward this SMS from mobile number registered with SBI to () to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.comw
i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter...

28/01/2019 i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as shown below:rs.14518 debited by ecom txn using your card xx1338 at cleartrip tpsl on 28jan2019 22:29:27. Bal-rs.3319.54. Call [protected], if not done by you-federal bank. Info: vin*cleartrip
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter.

My flight jablapur to delhi rs 7073 got delayed byxfew hours, so i asked cleartrip what will be the refund if i cancel my flight, cleartrip agent informed me that i will get 6300 as refund amount, i asked him to double ensure this refund amount. He was very positive about it, so gave asked him to cancel the flight and claim refund. After that agent tells me refund will be processes in 5 business days. I asked him to give a receipt or acknowledgement of this cancellation refund, he refused, after i insisted on giving me some proof of refund he informed me that the refund amound is nil, and he cannot help. After that he kept giving excuses and cut off the pjone call.

Cleartrip is cheating people, i cannot believe i have been a victim of their fraud.

My advice, beware of this fraud company cleartrip, they will cheat you and eat your money.

On 16th january 2018, due to bad weather condition the flight from srinagar to delhi has been cancelled. I have cancelled the ticket and also talk to your executive. Despite lapse of twelve days i couldn't receive my refund. I have receive a message like "we have received flight cancellation request for trip[protected]" now it is request to yourself to kindly look into the matter.
Poshkar nath bhat

Cleartrip and all other airline websites seem to be misrepresenting and misleading the consumer by advertising low rates say 2500 rupees for a ticket from delhi to jaipur.

As you go on through the ticket buying process and you say no to all add ons, the final price reflected is still rs. 2500z

Then suddenly when it comes to putting in the payment details, the price suddenly rises by ~500 rupees. The “new final” price.

In fact this sudden increase is never consistent. On the same flight i went back and filled in the details again, the increase was 200 rupees. Then again 450 rupees, then again 150 rupees.

All airline websites are scamming, misleading and misrepresenting consumers in regard to the final advertised price.

This has happened to me on several website and several times. It something new. It did not exist up until september 2018. But, there has been a sudden rise in ad hoc pricing by these airline websites. Please look into these frauds and misrepresentations.

Cancellation confirmation for manama / bahrain - bangalore one-way flight — trip id [protected]

I have made the above cancellation on 01-11-18, i haven’t received any refund yet, whenever i call up cleartrip customer care they said it is still pending and its been more then 3 months no proper response, really very bad customer service from clear trip.. Its our hard earned money is lost after making a booking through them.

Clear trip has confirmed the refund amount will be 839aed for a flight from abu dhabi to/fro udaipur on cancellation, but they have given only 319aed saying airline has deducted more amount as fuel charges. They have provided wrong information so we have gone ahead with cancellation thinking more than 70% ticket price will be refunded but now we are not getting the refund.

I write to you to complain from unfair treatment. I tried to book two tickets (One for me gehan a. Mousa and one for my daughter yara) from bahrain to egypt and i already booked (Trip id[protected]. I did mistake in my name therefore i try to call clear trip to help me to correct the spelling error in my name but no one response. Very careless with customer. Therefore, i sent inquire about the problem from cleartrip website. I have a list of problem and i selected error in name customer then i have a reply from cleartrip system said "cancel the trip and book again". I did after this i have an email deducted about 58 bahraini dinar from my money. I received the following email from cleartrip:
We have processed a refund of bhd 161 for your manama / bahrain - cairo return booking (Trip id[protected]. The refund should appear in your account in 5 to 7 working days depending upon your bank.
Why cleartrip did this first i have a spelling error in my name and cleartrip system advised me by this. Second i cancelled and booked again on the same airlines within 10 minutes. Why you stole my money i have the same airline and even i booked in the same trip that i cancelled for spelling error.
This not fair and i need my money because i cancel for wrong name and i already booked another tickets at the same time for the same airlines. You can cheek on your system.
I called cleartrip many times and i complain too many people in cleartrip and no one give any attention. I asked to call the manager and the employee said he has another call and promised me to make him call me after 30 minutes. He did not call me. Cleartrip deals with me by very bad and unfair way. I never trust again cleartrip. I will do my best to make everybody know the truth about this company.

Dr. Gehan a. Mousa

I purchased an indigo air-ticket pnr no: llf42e through your on online site by my visa credit card no: 4132xxxxxxxx5177 on 15th december 2018 for return (Muscat-mumbai-muscat) in my name: prakash madhukar mohanlal for an amount of indian rupees 17, 297/=. The date of travelling was 29.12.2018 and return was 01.01.2019.
As per my bank statement, above credit card transaction reference number is: 74332748350834938908916.
I had cancelled my above ticket before my travelling date. Unfortunatelly my refund has not yet given!!
May you please help me in this regard to get the refund amount at earliest.
Thank you in advance.
Prakash m mohanlal.

Dear sir

On 2nd jan 2019, i booked a ticket from kuwait to kochi, on indigo flight, for my wife thresiamma joseph from kuwait. Kd 62.770 deducted from my national bank of kuwait but ticket no issued. Next day morning, i chat with the customer support and he told me that money will return within five working days. So far nothing happend. Let me know the status

Regards

Joseph

+[protected]
[protected]@yahoo.com

I have booked a ticket through cleartrip. My journey has departed from srinagar to chandigarh on dated 5 january, 2019 and my pnr is hkzwpk... My indigo flight has been cancelled due to snowfall. I have submitted a complaint to cleartrip custmare to refund my money for one week ago but no any money refund to me to till date.. My booking id is 11093936... Please refund my money as soon as possible.

Hi this is david. I did a transaction of rs 12, 805 today. I didn't receive any confirmation from cleartrip. I called few times but no confirmation till now. They told me to call again but they didn't respond later.

Date : january 31, 8.20am from chennai to veer savarkar
Return february 3, 11 am from veer savarkar to chennai.

My mail i'd : [protected]@gmail.com

Hi,

Booked flight ticket from tuticorin to chennai (12.35 pm 18/01/2019). Payment got successfull but didn't receive confirmation about ticket or trip id.

Sms from bank:
Dear customer, your account xx4392 has been debited with inr 6, 291.00 on 18-jan-19. Info: bil*onl*[protected]*cleartr. For dispute, call [protected].

Ticket booked for:
Name: subhakar soundararajan
Email: [protected]@gmail.com
Mobile: [protected]

Thanks,
S. Pradeep kumar

I have booked a ticket
From kolkata to visakhapatnam
Journey date 18.01.2018
Booking date 17.01.2018
Name is mr tiwari jata shankar
Mobile no. [protected].

Email id :- [email protected]

Payment has been debited in our account rs. 4060.00 on dated 17/01/2019. Please refund us same amount in our accounts.

Payment details :-

Transation id :- s94828616
Date :- 07/01/2019
Bil/[protected]/air ticket /[protected]
Amount :- 4060.00

I have booked a flight and due to uncertain reasons had to cancel, the booking was cancelled via the flight operating website only, even though cleartrip charged their own cancellation fee and left me with no money credited.
This is completely exploitation of consumer on behalf of cleartrip, when i reported it to them, they denied any changes and mentioned it that they are mandatory to keep their business running.

Hello,

This has reference to the trip id: [protected], berlin to kolkata (One way) flight ticket for 2 passengers.

They were denied boarding the flight by lufthansa airlines at tegel airport berlin on 07-jan-2018 as a result of this there was a no show in the connecting air india flight from frankfurt to delhi followed by delhi to kolkata.

The passengers were my aged parents and one of them was sr. Citizen.

They arrived at the airport. 3 hrs prior to boarding, at the check in counter of lufthansa, they were told, that there was no confirmation of the ticket from the agency (Cleartrip.com), therefore they can’t be allowed to board the flight and was asked to contact cleartrip to get this issue resolved. They carried a valid e-ticket which was sent to us over email.

Immediately, i had tried to make contact with cleartrip, the call kept me on hold over 40 mins. Finally i could catch hold of an agent named rahul from the cleartrip customer support. He kept me on the phone and seemingly tried to get to the bottom of it. I was on the call for over 2 hours and have been kept on long hold on multiple occasions.

Whilst i was kept on hold, it was time for the lufthansa flight departure. The flight departed leaving my parents behind in berlin airport. So there was no point in sorting the ticket anymore, so i had asked for a full refund as this was not our fault. Unfortunately, he did nothing, just tried to pass the blame on to the airlines and wrap up the call. He has been extremely insensitive to the whole affair and said at some stage of the call that there will be no refund given. How ridiculous statement was that?

The transit time in frankfurt was 1 hr so there wasn’t any chance of taking the next flight which could enable them to avail the connecting air india flight.

My parents were running out of their schengen visa, so they had to travel that night otherwise it would have been an over stay in germany. Just to manage immigration affairs, i booked a new ticket from the airport worth eur 1250 and put them on qatar airways back to india.

I was asked by cleartrip to contact airlines as they claimed it to be an airlines fault. I contacted lufthansa that night, and they checked everything at their end and confirmed it was a fault on cleatrip’s behalf. Cleartrip had not ticketed the trip with lufthansa properly, that’s why the ticket got ‘unticketed’. This was exactly the statement made by the lufthansa.

I went back to cleatrip that night and spoke to quaaid one of the customer support agents and i was asked to call back again at 9.00 am in the morning for a follow up. He promised to investigate the issue and contact the airlines authority and arrange a refund. Cleartrip on that occasion did acknowledge that the issue was with the sales team who did not do the ticketing job properly and that i need to call up during their working hours to sort this out.

I was surprised and thrown by the statement made. Why would i need to call back to get this investigated. Shouldn’t cleartrip show some level of ownership?

I gave them 4 full days to look into it and then called cleartrip back on 12-jan during the work hours. This time i spoke to an agent, again she tried to pass the blame to lufthansa. Then i spoke to one of the supervisors named chandrika who assured that he will get me a resolution by 15-jan and that he will call me back with a resolution but never heard back from him.

On 15th night, i rang cleartrip again asking for the refund. I spoke to omkar and he again asked for 48hrs, it seems cleartrip is not able to contact airline authority (How funny is that, when lufthansa is still running its flights and business, cleatrip wasn’t able to establish contact with its supplier lufthansa in past 7 days). Isn’t this customer harassment? Isn’t this a deliberate attempt to try and get away with customer’s hard earned money?

It was clearly agreed by all the agents on the call, that it wasn’t the customer’s fault.

1. I would like to ask you, why should the customer suffer when its a problem between cleartrip and the airlines? Shouldn’t you pay off the customer first and then get this
Sorted amongst yourself and airlines?
2. Why would you hold back customer’s money?
2. Its an international flight ticket and we are talking about more than 71 thousand rupees and on top of that i had to book a new ticket paying another 40 grand to fly them out
Of the country?
3. Should you not take ownership of the issue and get the customer his dues?
3. Isn’t this a lie that, cleartrip couldn’t contact lufthansa airlines to sort out the issue in the past 8 days?

All these days i have been pushed from pillars to post without any solution to this issue. This is a total day light robbery and an unscrupulous way of making money.

If you care about your business reputation, please arrange a refund.

At this circumstances i would have to think a million times before recommending cleartrip as travel booking company.

You are not at all customer centric but champion in customer harassment.

You have tried to pass the blame showing lack of ownership and break the customer’s trust.

Rgds

Dipyaman
Email: [protected]@gmail.com