ClearTrip Complaints & Reviews

Need support for rescheduling my air ticket.

To author of public complant: Nirmal Singh Kanwat

It is impossible to check such complaint objectively as the author had not shown:
- the receipt, which shows particulars of the exact transaction;
- e-mail, notification which had been received from the service provider - an operator of cleartrip site to your e-mail box .
So, no document confirming deducted amount from the unknown account, is attached here.

The author is advised to address the complaint with exact request
with the reference on the exact transaction for refund exprssed in figures either
- to the bank - the card issuer
or/and
- to the service provider - operator of cleartrip site.
To state a resaon: no prove of any reservation / service / receipt had receved by bank / by service provider
by user (author).
The duty of the bank and /or of service provider is to issue the decision on refund within 15 days follwoing your complaint, if in India, if the stated facts are correct and a legal complaint is submitted correctly.

In 15-21 days, if no refund received, the only solution is to start a civil case in a local court only.
You need to save as a prove:
- the receipts, which you own from service provider / bank, which prove the deduction from your account;
- any decision / reply which you had received by email to your name, which related to the luck of the services
till the final refund received

The expected expences for legal civil matter can be:
- government fees [ from 200 or from 2000 ruppes ] + own efforts,
- legal fees for assistance of a lawyer or of legal professional start from !~6000 rupees + own efforts
The fair court shall award all reasonable losses, moral compensation, paid fees by final judgement.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

How do i add baggage before booking the ticket.

To the author:

It is impossible to check the complaint objectively as the author had not shown:
- the full name / address of the author
- the bank receipt, which shows particulars of the transaction;
- any email, which had been received from the service provider - operator of yatra site;
- any reservation, which you had tried to make at yatra site.
So, no any document confirming deducted from te account, is seen.

The author is advised to address the complaint for refund either
- to SBI bank - the card issuer
or
- to the service provider - operator of yatra site.

The complaint shall express the exact request, not in general words like "have a look at my text ..."
with the reference on the exact transaction with date/teme .
Resaon: no prove of any reservation confirmation / service confirmation / receipt
had been received by the user.
The duty of the bank or of service provider, who receved the complaint,
is to issue the decision on refund within 15 days and to refund within 15 days
follwoing your complaint, if in India.

In 15-21 days, if no refund is received, the next solution is to start a civil case in a local court only.
You need to save as prove:
- the receipts, which you own from service provider / bank, which prove the deduction from your account;
- you own complaint, stating your name and nature of the complaint, at the site of the service provider
- any decision / reply which you had received by email to your name, which related to the luck of the services
till final refund or within 6 moths at least.

If no refund receved within 15 days following the complaint, the only solution is to bring the civil case to the local court.

The expected expences for civil matter can be as follwows:
- government fees [ from 200 or from 2000 ruppes ] + own efforts, depending upon the court,
- legal fees for assistance of a lawyer or of legal professional [ from !~6000 rupees] + own efforts (to attend the court, the post office, to collect documents, to reply to the court questions etc)

The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

it is impossible to check such type of the complaint as the text has no attachment:-
- full name of one of the service provider,

a) the legal name of the bank

b) the oerator of the site, where card had been debitted.

c) order number

d) copy of paymenrt details issued by the bank;

e) full name of the complainant;

f) what exactly is requested by the claimant in 1 sentance.

Such type of claims can be adressed directly to the bank (card issuer) or
to the operator of the site, where the passenger had purchaced the e-ticket.
The duty of the recepient of the complaint, if the complaint is legally binding to, is to refund within 15 days.
In 15 days, if no refund or no satisfied decsion, all disputes shall be resolved via the local court only.

Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
-- government fees [100-2500 ruppes ],
- legal fees for assistance of a lawyer or a legal professional [ from 4000 rupees]

I am not associated with the above service providers (operator of the site cleartrip).

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Name of service provider: Cleartrip. Pvt. Ltd
a)Name of the bank: HDFC Bank
b)Operator of the site: Google
c)Order number: Didn't receive any order number
d)Attaching two images which are screenshots of bank details
e)name of the complainant: Dansiya Kuriakkose
f) I need my full money (11, 814Rs)back as soon as possible

To the author:

Your complaint is unclear as the author has not produced each piece of the document in the complaint:
- passenger full name
- date and place of purchace
- issued - e-ticket in full with conditions
or
- PNR number wit receipt
- the agent''s ful name, if any.
So, such anonymous complaint has no grounds and has no reasons.

You can have 3 options for refund:
1. to request a refund from your bank due to lack of service / receipt
2. to request the compensation from service provider, who deducted unknown amount from your card.
at their sites.
3. If in 15-21 days you have not receved the refund or receved the negative reply,
you can start a civil case in local court only.

Note, it is useless to request the same amount from the same service provider / or from bank more than 2 times.

The legal expences can be from !~8000 rupees, if in India, + own efforts
The court must award all losses, moral compensation and paid fees.

I am not associated with the service provider / government.

sr manager for ICAO irregulations matters
aryan(at)vivaldi.net
Aryan engineers ltd

It is impossible to check such complaint objectively:
- no place/time of the events
- what was the fault of air carrier?
- what was the falt of the service provider in 1 sentance?
- no e-ticket / boarding pass / bag tag are attached.

Such complaint has no grounds and can not be veryfied by anyone.

All other disputes are via local court only within 1 years following the flight.
You expences can be for the civil case:-
- government fees from 2000 rupees, if in India
- professional legal services for the civil case start and possible representation in the court, min !~2000, till ~15000 rupees + own efforts

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@