ClearTrip Complaints & Reviews

Sir/Madam

I had a booking ID No:[protected] booked on 10.1.2019 for stay at Hotel Beena Residency, Kollur for check in on 12.1.2019

It is astonishing to note that my family could not check in with your confirmed voucher as it was informed that they are not honouring your bookings and have no arrangements with clear trip. There was no alternate rooms available at Beena Residency. My family was stranded for about 4 hours .

However with the help of local taxi guys they managed a room at Mookambika Palace at exorbitant rates.
Till date we did not receive any call or mail from your end regarding the non-availability of the bookings for which the entire amount was paid by me.

This is cheating and I request you to look into the matter urgently and revert including refund of the full amount. I need a detailed report else I will be constrained to initiate legal course of action through my Counsel for the loss and hardship suffered to my family

This was the mail sent to the support team of Clear Trip on Monday. Subsequently I had spoken to the customer care executive who was of the opinion that I should have taken the alternate arrangements made by the hotel officials. It may be noted that I had travelled all the way from thiruvananthapuram and reached Mookambika around 7pm, Beena Residency officials had categorically stated that they have no arrangements with Clear Trip and they will not honour any bookings from clear trip. Since my daughter was there the hotel officials suggested a near by lodge which was untidy and the not fit for a family to stay. the rates were so cheap as low below Rs 1000 where as I had paid Rs 2250 with clear trip. The customer care executive was of the opinion that I should have taken the alternate arrangements made as well inform the clear trip then I am not satisfied with the alternate lodge. It may be noted that the time has gone past 9 pm and two ladies are with me in a new place. With much hardship and request from our end the local guys had arranged an good accommodation at Hotel Mookambika Palace. The said hotel also informed that they have no arrangements with clear trip even though their site states so. The customer executive had gone to the extend that I was wrong on the entire issue and there is no fault with clear trip as the software of the company had shown that there is vacant rooms in the hotel. I was held over the phone for 30 minutes and regarding the refund issue they need to examine the entire matter and will communicate whether to refund the money or not. It is not understood that Clear Trip had accepted the fact that they were unable to provide accommodation in the hotel choosen by me and fully paid and making me run for the refund. The customer care executive who spoke to me was dictating terms to me .

So whether I receive the refund or not is an issue which will dealt severely to the extent possible by me I advise all travellers to avoid Clear Trip gateway for bookings of any kind.

Ramesh
[protected]@yahoo.co.in

Your following email dtd 18 dec 2018. Till date i have not received the refund despite servral mails and phone calls.

Hi a m govinda,

Your trip is cancelled for the following passengers.

We will take 5 days to process your refund. After we process the refund, if your refund amount is more than zero, it should appear in your account in 5 to 7 working days depending upon your bank.

Flight passengers revoked
Alliance air alliance air
Ai 9803 new delhi → shimla
Fri, 14 dec 2018
Mr mr a m govinda rajan
Pnr: zb7q0
Mrs mrs alarmel mangai v
Pnr: zb7q0
Mstr mstr abhinav govindarajan
Pnr: zb7q0
Miss miss anushaka govindarajan
Pnr: zb7q0
Alliance air alliance air
Ai 9804 shimla → new delhi
Tue, 18 dec 2018
Mr mr a m govinda rajan
Pnr: hbd15
Mrs mrs alarmel mangai v
Pnr: hbd15
Mstr mstr abhinav govindarajan
Pnr: hbd15
Miss miss anushaka govindarajan
Pnr: hbd15

I was not able to use my wallet cash for making new booking
And it was not expire also,
When i contact the team the response was very slow.
I must have call around 20 time on 12 jan but no response
Finally spoke to one of there supervisor (Harshil) but he also didnt solve the problem'and today me we will solve the issue and u will get call back at 7 pm on 12 jan 19.
But still tilll today i have not receive any call from the team
.
When i call him today the call center people first told me he is not available then told not in shift then told me he is on leave today
.
So the problem is still there and there

Dear sir,
Yesterday on 10:10pm (11/jan/2019) i tried to book an air ticket, after all the process amount deducted from my account but we didn't got any confirmation sms & email from cleartrip and i got an sms thru bank as shown below:
Dear customer, purchase of amount inr - 37, 745.00 has been made on debit card linked thru a/c - xx045 to cleartrip on 11-jan-2019. I had complained to customers care after that they had provided me complain number 08019730 against trip id number[protected], therefore i request you to kindly look into this matter.

I presume you will fix these issue as soon.
I will waiting for your positive response from your side and thanks you for customers care as you help me.

+[protected]

Dear sir,
11/jan/2019 i tried to book an air ticket, after all the process amount deducted from my account but we didn't got any confirmation sms from cleartrip. I got an sms thru bank as shown below:
Dear customer, purchase of
Inr - 37, 745.00 has been made on debit card linked thru a/c - xx3045 to cleartrip on 11-jan-2019. Info: vin*cleartrip and i had complained to customers care after that they had provided me complain no 08019730 against trip id
No[protected] therefore i request you to kindly look into this matter.
I will waiting for your positive response from your side.
Thanks you for customers care as you help me.

For over one month i am trying to get information about refund for my trip id:[protected] from cleartrip. After many email exchange the cleartip just doesn't want to provide me the information of the number of bank account/credit card number on which they refunded the money on 6th of november 2018. They are saying that it was an onus transaction and could not see where the money was send. How could that be? I checked in my bank in slovenia and money never came to my slovenian bank account. The cleartrip is just insisting that the money was refunded but refuses to provide any written proof and details on what bank account they have send it. I insist they provide me with clear answer of exact date and amount of refund and most importantly the credit card number/account on which they have send the money. This should be written in this form (123456*1234). Numbers from the middle should be hidden.

Only with written proof of the transaction i can really believe the money was send to me. The emails saying that they have refunded the amount but can not specify the details are just unacceptable.

Petra orel

We had booked hotel pithla haveli (Room charges for 2 nights rs 4388) in jaisalmer on 28th of october 2018 for 29th & 30 th december 2018. We called the hotel on 29th morning to reconfirm the booking and tell them about our late check in. The hotel said there was no booking from cleartrip. We contacted cleartrip and they admitted to a goo[censored]p, apologised and assured that they will find us another hotel even if that meant an upgrade. It being a weekend during peak holiday season we were stressed. Communication with cleartrip over phone continued for almost 2 hours and they went on saying ‘we are trying’. But they couldn’t get us booked to another hotel and we were forced to find another hotel (Bhagwati palace) with higher room charge (Rs 6757 for 2 nights). Cleartrip should reimburse us for the additional amount of rs 2369 along with a written apology for the harassment.

I booked a round trip flight ticket on Jan. 7, 2019 from Pune to New Delhi ( March 15, 2019) and return (March 16, 2019). The fare Rs. 7739 has been promptly deducted from my account. But the ticket was not issued yet. This is really frustrating. I contacted your customer care centre and was told that the refund will be made within 24 hours. I am still waiting for it. Kindly respond.

I had booked flight ticket
I had booked flight ticket from bangloru to patna, date of 24-02-19, and refund ticket on 1/3/19 from patna to bangloru but i have not received ticket details, but payment was debited from my account, and credit to clear trip ac rs.7994/- yesterday 8.11 pm by andhra ball credit card. If flight ticket will be confirmed, no issue, other wise please refund my amount immediately.
Thanks
Anisha gupta [protected]
[protected]@gmail.com

On 7 jan i booked ticked from hyderabad to bangalore ticked while paying online my money detected from account but ticket not booked, kindly refund my money my mobile numb [protected]
I paid through hdfc online banking, although my ticket is not booked why my money got deducted kindly refund my money as early as possible n plz contact me on my numb

Sir,
I, shomnath adhikary, date of birth -13.02.1965. Have made payment of rs 1634/- through sbi net banking today 08.01.2019, at around 1.39 am, but no ticket has been delivered to me.
My message from bank, and transaction enquiry shows money deducted for payment to cleartrip account.
My bank account no. Ending with *9767.
Please refund the amount to my bank account.

Shomnath adhikary
Email - [protected]@gmail.com

Sir,
On dated 06/01/19 I had booked an air ticket into Air India flight from Jammu to Srinagar for dated 08/01/19 with the amount of Rs.4295/- which was deducted from my SBI visa card, but I didn't get ticket for above mentioned journey.
Therefore I request you to kindly return my total amount of Rs.4295/- to my SBI account.
Thank you.
Nirmal Singh Kanwat

Sir,
On dated 06/01/19 i had booked an air ticket by clear trip into air india flight from jammu to srinagar for dated 08/01/19 with the amount of rs.4295/- by my sbi visa card, but i didn't get any ticket for above mentioned journey.
Therefore i request you to kindly return my total amount of rs.4292/- please.
Thank you so much.
Nirmal singh kanwat.

Sir/madam,
Yesterday on dated 06/01/19 i was booked an air ticket by air india flight from jammu to srinagar for dated 08/01/19 with amount of rs. 4295/- the same amount has been deducted from my sbi visa card, but yet i didn't get ticket for above mentioned destination.
Therefore i request you to kindly return my total amount of rs.4295/- to my sbi account please.
Thank you.
Nirmal singh kanwat.

Sir/madam,
Yesterday (06/01/19) i have tried to book an air ticket by air india flight from jammu to srinagar for dated 08/01/2019. The amount of rs. 4295 has been deducted from my sbi visa card but i didn't get any ticket for above mentioned destination.
Therefore i request you to kindly return my total amount of rs. 4295 in my sbi account.
Thank you.
Nirmal singh kanwat.

I have flights booked via cleartrip. The flight schedules is changed a few times, my trip id is [protected]... Amritsar to chennai
[protected].. Pndicherry to delhi
Would you kindly provide me with all the new flights and times. I have hotels and transport booked andd now i must change that again. Hotels already paid. I cannot change all that agai.
Please answer me soon.

Regards
Mr andries ockert brewis

I had done booking through clear trip for my cousin mr. Nibu mathew philip on 1st jan 2019 from abu dhabi to kochi (Air india express, travel date:14/02/2019). Amount deducted from my credit card twice and so far not received any confirmation on ticket and reimbursement of duplicate payment. Contacted customer care representative various times and also send emails as well but customer care executives are giving faulty promises and no reply for emails so far. Clear trip need to provide confirmation/ clarification on this and i need reimbursement of amount deducted from my credit card.
Details:
Amount deducted aed 506 (Twice)
Passenger name: nibu mathew philip
Abu dhabi - kochi (One-way) on 14th feb, 2019, air india express
Payment authorization code from bank : 105788 and 730810, citi bank

I tried booking an air ticket on 29th dec 2018 for travel date 30th dec 2018

From delhi - dubai... Total transaction was complete, even the money (14900) was deducted from my sbi account and the ticket was not booked.

I emailed also to the support email id but no reply, its already 6 days but still i have not received my money back.. Below is the transaction details.

Thank you for using your sbi debit card 519xx6993 for a purchase worth rs14900.0 on pos payust[protected] at www.cleartrip.com txn#[protected].

I really have suffered a lot due to this.

I request the concerned to do the needful asap to refund my money

I booked two tickets trough cleratrip and due to cancellation of flight, on 14th dec-2018 i cancelled the tickets. From that day to till now cleartrip making fun of me and giving me fake assurance that they have already refunded the amount on 23rd and 24th dec 2018 but till now no refund and with this today morning they are telling me they need my account details to prepare a cheque to refund the amount. Initially they said they refunded the amount now they are telling need to refund. Really don't know what is happening.

I have booked goair flight on today from delhi to kannur for 4th january through online flight booking and i have done card payment. I have received message that 11814rs debited from my hdfc account.
But i didn't get any ticket i'd or any mail from cleartrip. This is the first experience from clear trip, i never thought that this will cheat me
I need to know explanation regarding my loss of money, and it has to be fully refund.