ClearTrip Complaints & Reviews

Dear sir,
Plz check trip id[protected]. I was bokking for hotel the executive house in bangok for inr 9923 from hsbc bank.. But just after payment debit from my account got booking denial message from clear trip. When i enquired then they said payment got stucked in gateway and will be credited back within 3 to 4 days. Even after 5 days, when amount not credited, i enquired bank then they said the amount has been submitted to clear trip account clearly and bank statement also confirms this. Hence it is my request to return the said amount into my account or even as in form of cleartrip wallet balance for. Furthur usage.

I booked a ticket on 19th nov late evening for my friend on cleartrip i'd [protected] delhi to shj in air arabia. Flight timings was 2.50 am on 20th november. I have received this trip i'd number on my mobile but not received confirmation or ticket.
We reached airport and than on 11.50 pm i called again to check tickets i told customer care executive that i have not received any mail or details on given mail id but money has already been deducted. He said that transaction got failed so booking was not confirmed i asked why i was not informed now i am in airport and you telling me it's not confirmed. He asked me to book another flight as my friend need to go on urgent basis and said your money was not received by us for this i'd contact your bank. I had no option so i booked another flight trip i'd [protected] for the same person.
After that i called my bank icici and registered about dispute i called customer care again on 20 the in regarding my money rs 11860 against trip i'd [protected] they said i will get it back within 16 days.
Now on 27th december i received call from my bank that dispute has been declined by the merchant so i called cleartrip again now the another story come up they said the booking was confirmed and they sent all the tickets on time so it was my mistake they will not refund my money.
I request that all the phone calls are recorded so check that.
I can show my mail box and my phone details that i have not received any confirmation from cleartrip or air arabia that till now
This is a clear case of cheating

I, Anish Banerjee, have been booked my flight ticket from Dammam to Kolkata and return through cleartrip. My transaction ID is[protected]. During booking of ticket, only one option was available for multiple carrier of Srilankan airline & Etihad airlinethe, which have 1.00 hour layover time in Bahrain. I was select that only option.
But after completing payment, the itinerary was completely changed. The layover time in Bahrain is increased from 1.00 hour to 19.30 hours. Flight no., timing & date everything has been changed from Bahrain to Dammam. Now I am unable to reach at Dammam on 9th Feb and I am forced to take a physical challenge for travelling more than 35 hours continuously (from home to home).

I have sent several mail to cleartrip and they told that I have select that 19.30 hours layover option during booking. Which is absolutely surprising, because in cleartrip site only one option is available for multiple carrier of Srilankan airline & Etihad airline. Which shows total 11.10 hour travel from Kolkata to Dammam.

Without any intimation, changing ticket completely unethical and it is nothing but a mental as well as physical torture. It is nothing to force for paying some additional amount for changing the ticket.

Thus, kindly look into the matter very seriously and arrange my ticket as per my selection, i.e. 1.00 hour layover in Bahrain.

With reference to cleartrip ticket trip id:[protected], from hyderabad to bali denpasar air asia air ticket wed, 19 dec 2018 and return wed, 26 dec 2018. While booking the ticket throughout clear trip portal was showing the check-in baggage 35kgs per person and 7kgs for hand baggage per person. After issuing ticket by air asia, they have taken out the check-in baggage which caused us to pay extra 10k for check-in baggage and last min fight with air asia while check in for flight. Need to raise a complaint against cleartrip for miss-leading information on cleartrip ticket booking portal and request to refund the check-in charges from clear trip which caused due to the issue on the cleartrip portal.

Hi,
I have made unsuccessful booking on clear trip for safari park Thailand on 18-Dec-2018, 8:46pm IST, my booking mobile number [protected].
Amount of 4976 is deducted from my account but since payment gateway failed booking was not completed, I did not received any trip I’d for the same.
I did contact customer care and they suggested amount will be refunded by 7 days,

it has been more than 7 days now and there has been no refund, there is no way I can contact Cleartrip without trip Id.

Request Cleartrip to pls check the matter and initiate refund soonest.

Lokesh Khandelwal
[protected]@gmail.com

Chennai - kuala lumpur return (Trip id: [protected]) failure payment reservation

I made two transaction with clear trip on[protected] for rs. 60, 050 and rs. 70, 214 from my icici bank account. Both the transactions has been rejected and the same said amount was debited from my account. On[protected] the first amount of rs.60, 050 has been returned to my account. But still now the second payment of rs.70, 214 has not credited back to my account.

I have booked 3 tickets out of which the name of one passenger was incorrect in airlines system, though the name is correct in ticket given to me. I am following up from more than a month now but getting pathetic response. It is my genuine suggestion never ever ever book any tickets from cleartrip. I would rather say it is incapable, irresponsible, and dumbest service out there.

On 13/11/2018 i booked two flight tickets from vijayawada to trivendrum with 12446 ruppes charge and also booked return tickets on 15/11/2018 from trivendrum to vijayawada with 15194 rupees from bank account of sbi, bank account number [protected], account holder name - g. Narasimha rao, ifsc code - sbin 0005151 and the booked tickets were cancelled but i didn't get any refunding to my account please refund my money thank you

I have been charged for one single booking twice, first I booked my ticket from Cleartrip, later on the airport during the travel i have been humiliated by AIR INDIA staff stating my ticket is not valid due to NO SHOW, The booking AIR INDIA staff has refereed as NO SHOW was cancelled by me for which i have the cancellation confirmation as well.

When i contacted Cleartrip and asked them why i have to pay double i have been informed that i was intimated for the cancellation, where the email clearly stated the cancellation of To ticket not return ticket.

Its a clear case of wrong communication and compliance by AIR INDIA and Clear trip, i become the victim of there fault as-

I have voluntarily cancelled my To ticket dated 15th November 2018.
No communication by AIR INDIA or cleartrip regarding the entire trip cancellation.

CLEARTRIP ID[protected]

Events Date Time Issue
Initial Ticket Booked (Round Trip) 11/11/2018 12:38 PM To Trip Cancelled Reason for cancellation- Wrong date booking for departure to delhi from dubai
Cancellation for departure trip only 11/11/2018 12:55 PM Cancellation confirmation received; Immediately cancelled the departure ticket and booked the new ticket from the cleartrip only to delhi with trip ID[protected]
Refund denial receipt 12/11/2018 1:27 AM Refund for the trip was denied stating the following reason- We regret to inform you that since the above mentioned booking is cancelled out of sequence, we are unable to process a refund due to the airline’s policy. Please find the email attached
Return ticket date 18/11/2018 6:30 PM The most unfortunate event which can happen to any person with full planned trip- Reached Airport and during the check-In- AIR INDIA staff informed me to purchase a new ticket as I didn’t showed up for my 15 Nov booking thus my return trip gets automatically cancelled.

Pune to patna 27 jan 2019 : flight sg 379 : pnr pd1ggq and
Patna to pune 03 feb2019 : flight sg 376 : pnr hbsw3q
Person travels : lodha tushar, raisoni siddharth, kothadiya pushkar
Mobile no. : [protected]. E-mail : [protected]@yahoo.com

Please make sure about spicejet and cleartrip refund problem from 5 day we are trying for same problem...

I made this booking online cleartrip.com website. I booked a hotel in vijayawada dt. On 14/12/18. The transaction id.[protected]. When was making the payment it shows rs.2815/- after i made the payment they charged rs.3713. This amount is more than the hotel tariff and since i have been staying in this hotel for few days of time i used to book rooms in the same hotel for lesser of the above amount at other websites like make my trip, trivago, tripadvisor, yatra or booking.com. Tried to contact cleartrip customer care and they are denying the resolution.

On 20-dec-2018 i tried to book round trip from dammam (Ksa) - bangalore - dammam using cleartrip. They have deducted the money 39, 529 inr. And after a while i got a message in the cleartrip app saying my payment failed.
I connected to customer care and informed in detail, they apologized for the issue and assured money will be refunded in 5-7 days, meany while requested me to book another ticket.
However, i was badly in need to go, so i tried booking it again on 21-dec-2018. 41, 092 inr deducted and i got invalid payment, the same issue repeated.

I have all the details, trip id, ref no. For my online payment for both the transactions. Now i request to get my money back in time and no more of harassment. Its my hard earned money. Please stop harassing people like this.

I didn't get refund money on my account.
I did cancel the trip which i did pay 4448, 00 rs, they wrote that i can get 928, 00rs back, but nothing happend
On cleartrip is written refunded, but money (928, 00rs) didn't come.
Two times i report this through their web service (Chetana), i got answer that somebody will contact me in 48 hours, but nothing happened.

I and My Husband (Dr P B N Gopal, Head of the dept, Continental Hospitals, Gachibowli, Hyderabad were to travel back from Rajahmundry by Spicejet SG 1602 (Trip ID [protected] Cleartrip.com)
But I have received a message from Spicejet on the 29th Nov 2018 citing the cancellation of their flight SG1602. I have actually been waiting to hear the same from "cleartrip" since then. Curious to know what happened almost 21 days later, I logged in to the cleartip website and it said, if the airlines have cancelled, I have to go ahead and cancel on the portal (strange, they facilitate booking from us and take charges, but when the airlines cancel, they don’t facilitate and get back to us--a one way business of sorts!!)
Anyways, I cancelled and it said I will know the refund amount after they hear from the airlines

And within moments I get a refund of Rs 66/--{{Booking Gross Amount was (+)Rs. 4, 990.00}}
It is the airline which cancelled the flight, not us!
Why should our whole money be not refunded ?

Booked by zakirul karim chowdhury on wed, 05 dec 2018 at 12:55 hrs
Trip id : [protected]

I have done a hotel booking via cleartrip.com but they are not able to provide me the gst invoice for the ammount-24, 756.

They are providing invoice of wrong amount as i am constantly asking them for the gst invoice for the ammount-24, 756 which i have paid.

As it was a corporate booking and i have...

I booked one flight from app clear trip but transaction failed because system error and my money deduct from my card and i try speack with call center and send email and write in there facebook but no any reply that's the worst customer service mytrip id[protected] and my ref card 454857 they already send me msg my transaction fails but no answer.

I booked a flight ticket via cleartrip in SpiceJet on 16 of December for a flight from Goa to Mumbai on 17th December. After I paid online the next web page showed “access denied” and later I did not receive any further email or message from cleartrip but my money got debited from my account which I received a message from my bank. I cannot complain directly to cleartrip because I dont have any Trip ID. What should I do now? Can you please help me?

I tried to booked hotel in jam nagar on10/12/2018. Money deducted from credit card same time but booking not happen. How do i get my money back. As i don't have trip id so i am not able to contact them. Or when i call them on there customer care they ask trip id. Also at the time of deduction i call customer service they told me that because of server issue it's happened and money will be refunded in 3to 4days but still not received

Preeti dwivedi
[protected]

When i booked the trip (Id [protected]) and paid successfully in cleartrip, i got error while the portal redirected to crctc. No further info appeared regarding of the reservation comfirmatiin and failure. Also not notification reached me at the time. I thought it was failed and as there were only two positions left so i had to book as soon as possible again. The second trip was booked successfully. Then in the morning i found that i had two trip in the same train, for the same passagers.
How could this happen that the portal failed and the booking successed? How could this happed that no notification was sent if the booking was comfirmed at the time? How could this happen that the same passagers could book the same train on the same day? How could this happen that i have to pay the bill because of this stupid system (Including crctc and cleartrip). Cleartrip has responsibility of preventing from this kind of no logic event.
I was told that the ticket was tatkal and couldnt get refund only because that crctc took the money. Cleartrip should think your responsibility and minimize customer loss. There are huge space for the improvement in your part.

I booked a flight ticket via cleartrip in Indigo on 9th of December for a flight from Kolkata to Mangalore on 9th January. After I paid online the next web page showed “access denied” and later I did not receive any further email or message from cleartrip nor Indigo but my money got debited from my account which I received a message from my bank. I cannot complain directly to cleartrip because I dont have any Trip ID. What should I do now? Can you please help me?