ClearTrip Complaints & Reviews

Dear sir/madam
I had booked on spice jet dxb-cok-dxb flight vide trip id[protected] two adults :
Dxb cok 13 niov 2108 & return cok dxb 25 nov 2018
As there was change in my return travel plans, i checked up with cleartrip sharjah office about the cancelling my return ticket. Then i was informed by the customer service executive that after deducting the airline cancellation fees, i will get a refund if dhs.350/-
Further i had rechecked with spice jet airline who informed me that i will be refunded dhs 195/-. Spicejet had mentioned that rs3500/- per passenger for change of date and rs 4500 for cancellation

Since, i felt the spice jet was charging me more i decided to cancel the return journey through clear trip portal
When my cancellation was processed by clear trip, i learnt that no refund was payable to me.
I am shocked to know that clear trip has ripped my off stating that there is no refund due to me
May i request your good office to kindly intervene and facilitate the speedy resolution of the case and
Thanks & regards
Capt santhosh

Hi santhosh,

We have processed a refund of aed 0 for your dubai - kochi return booking (Trip id[protected].

Computed refund details
Description amount
Gross amount (+) aed 678.16
Cashback (–) aed 49.40
Discount (–) aed 0.00
Net amount aed 628.76
Airline charges (–) aed 554.76
Cleartrip charges (–) aed 0.00
Service tax (–) aed 0.00
Cleartrip service tax (–) aed 0.00
Convenience fee (–) aed 74.00
Total refund amount aed 0

Hi,

Due to one of my relative death unfotunateky we have done with the cancellation of flight tickets clear trip id is[protected], at the time of cancellation i have been in touch with clear trip representatives and explained the problem and reason for the cancellation, by considering it they clearly said us they will be doing waive off clear trip fee and convenience fee but they didn’t do that and charged for it. They are not on the commitments and they are fooling and cheating the clients

I tried to book online flight ticket from muscat to hyderabad to muscat (Round the trip) on 12.11.2018 through the cleartrip. The amount of 125.93 riyal omani deducted from my debit card but ticket not booked, i did not received any confirmation mail, trip id and confirmed ticket, but i received the message on computer screen that transaction failed please try once again and enter the debit card details for the payment. I feared and i didn’t enter the card details once again. Later i told my brother to book the flight ticket with his debit card from india, and he booked the ticket successfully.
After that i tried to contact on toll free customer care no to ask regarding the failed transaction to get the refund but i don’t have any trip id so i am unable to lodge my complaint. My india contact no. Is +91-[protected] and oman (Muscat) contact no is +[protected]. My email id: [protected]@yahoo.com. This is my humble request to you, kindly refund my amount from cleartrip. Please respond.
Details of the flight itenary for which the booking was failed and at the same time debited amount form my debit card
Flydubai
Ek 2039
Muscat → dubai
Thu, 15 nov 2018 22:30 — 23:35
1h 5m, 0 stops
Emirates
Ek 526
Dubai → hyderabad
Fri, 16 nov 2018 03:30 — 08:25
3h 25m, 0 stops
Emirates
Ek 529
Hyderabad → dubai
Sat, 24 nov 2018 21:20 — 23:59
4h 9m, 0 stops
Emirates
Ek 866
Dubai → muscat
Sun, 25 nov 2018 02:15 — 03:30
1h 15m, 0 stops

Details of bank transaction (Amount deducted from debit card)
From: oman arab bank ([protected]@oman-arabbank.com)
To: [protected]@yahoo.com
Date: monday, 12 november, 2018, 10:11 pm ist
Transaction alert
Dear valued customer,
Your account *-*505-700
Transaction type debited for electron buy
Amount omr 125.930-
Date[protected]
Details 136268
4324xxxxxxxx1301
[protected]
00215599
Cleartrip.com, mumbai, in

Irresponsible customer care service, i have done cancellation after confirming refund amount with clear trip customer care team.after cancellation they are telling ticket is non nonrefundable.worst service.Trip ID : [protected], cancellation done date:14.11.2018.first they said cancellation charge will be 140 aed and clear trip charge around 50 aed.any way i loose my whole amount.clear trip don't cheat customers like this.

On early morning hours of 24/11/2018, i tried to book travel tickets online for myself and wife through clear trip and furnished all details of passengers required to be furnished as per the online reservation site..

The tickets were sought to be availed in indigo flight no. 6e-6965 bound to cochin international airport (Cok) from kempagowda international air port, banglore (Blr). The date proposed for our travel is 03/12/2018. The departure time scheduled for the flight is 18.45 hours (6.45pm ist) from blr and the flight is scheduled for landing at the destination cok at 20.00 hours (8pm ist).

After completing all the steps, i was taken to the payment portal where i furnished the details needed of my debit card. The total amount for two tickets was notified as rs.3, 154/- (Three thousand one hundred and fifty four only). Payment was effected though my kgb debit card ending x4256.

Immediately on effecting payment through card,, at 4.53am i received sms on my mobile (+91 [protected]) from bank that the card payment was successful and rs.3, 154/- has been debited from account at 4:48:18 hours as transferred to cleartrip private ltd. Mumbai, mh, in.

This sms is conclusive proof of the fact that the payee cleartrip pvt. Ltd mumbai has received the transferred amount of rs.3, 154/-.

But till now, i have not received any booking confirmation or soft copy of the travel tickets issued to us from clear trip.

I must travel by the above said flight as my other programs are pre scheduled.

Therefore i request your good selves to take urgent remedial actions on this complaint and cause cleartrip to issue the travel tickets which i had booked as aforesaid and do everything necessary to facilitate our travel by the said flight itself without much ado and hurdles.

Dear sir/madam,

I book nagpur - bangluru round trip flight booking of go air from ixigo app, departure 02/04/2019, arrival 07/04/2019, my amount is transferred to cleartrip account of ₹16778. But i don't get any confirmation mail or notification from there side.

My ref no is ccafk1dag566igaeuznp5

Your earliest reply is awaiting

Regards.

Last nov22, i have booked hot air balloon ride online in cleartrip. I have made a payment of 29, 850 for 2pax. We have received an email from cleartrip stating that our booking is confirmed with confimation number[protected]or nov 23, morning flight. The email includes the contact details of the organizer who is mr pushpendra ranawat, with contact number [protected]. Since we did not receive any call from the organizer regarding the details of our pick up, we decided to get in touch with him instead. As per mr. Ranawat, he will check and get back to us. On nov 22, we received a call from mr. Ranawat saying that there is festival in pushkar and they are overbooked. He offered to give us a slot on nov25 which is not possible since we already set all our plans. Plane tickets were purchased for our next destination, hotel bookings were made and activities were paid. We did not accept the option since we are confirmed for nov 23. As per our phone conversation he will check again and he requested for our passport copies and weights. Later in the evening, a representative from cleartrip called us that our activity is caked due to bad weather. We got furious because we know ahead that there was no cancellation since we were in touch with the organizer. The reason why they were cancelling our activity was due to overbooking so we requested them to do something about it and we requested for their manager to get back to us. Miss tara, a senior in cleartrip called us back and was trying to convince us to get nov25 which was totally not possible. It was already night before the activity and still we didn't have a guarantee that we can make it the next day despite the confirmed booking. As per our request the manager called us and said that he will try to get us our slots and call us back. We have waited until we fell asleep but no one called us back up to this morning. This incident is unacceptable. We are tourists and we come a long way to experience the activities rajasthan has to offer. We demand that they refund our payment in full and give us compensation for all the inconvenience they have cost us.

[protected] - cleartrip manager contact number

Today after noon i tried to book ticket on emirates flights round trip from trivandrum to dubai, from trivandrum 2nd december and return 22february, and passenger name kamalamma sukumaran pillai, date of birth 16/05/1945, and i paid on line transaction through fgb mastercard, payment of aed 1125.00 at the time of 12.35 pm, my fgb card last number 7029 and my name sathish kumar, but after payment i saw message that some error and i don't receive my ticket but payment has been done, could you please check and update, mu mobile number [protected], i normally using clear trip for my all travel bookings,

I have booked a flight on 21 nov 2018 to cochin to chennai and back for rs 8335 on cleartrip i'd[protected], upon rescheduling it on a day later on 22/nov 2018 the fares were 1500rs lesser than old rate, instead of refunding me they have charged rs 8300as other taxes and other charges (7500 and taxes) and deducted rs 15631 for the rescheduled ticket which seems unfair and done only in the intention of cheating money from the customers. I claim refund for the excess charged

We are an average middle class family and we did an early booking from blr - mum for dec 26th, 2018. The amount paid for passengers (4+2) was 48, 000 booked on 30th october. But now when we are checking the website and the prices have dropped to 38000. This we felt is very unfair and painful to know that we paid extra 10, 000 by booking early. We are looking for a compensation for this extra money we paid.

Booked from sharjah to trivandrum for 8th october 2018 under trip id [protected] and got it postponed to 9th october 2018 by transferring an amount of rs.4193/- through net banking which was rs.993/-in excess and i am told that the amount would be transferred to my account within 5 to 7 working days. Till now that amount has not been refunded. I contacted over phone number [protected] on october 22nd, 30th and on 14/11/2018 but of no use. Is this how you treat your customers? Please look in to the matter urgently.
Salim s
[protected]@gmail.com
Mob.[protected]

This is regarding trip id:[protected] delhi-adelaide return flight. We requested for wheel chair assistance for both the passenger and got the confirmation too from clear trip. However, airline informed that they only have wheel chair assistance approved for one passenger. This is totally unexpected and unprofessional. Cleartrip have given us the wrong commitment.

I booked 2 air tickets on 5 nov 2018 from delhi to cairo (Egypt) and return, the amount of rs 74364/- was deducted from my account but i never got any email or text from cleartrip regarding booking or confirmation, and also havent recieved any refund till now.

Credited to - ccafk1cjy126-ccacleartripprivatel
Reference[protected]

The bank says the payment has gone through and there is no problem from their side.

With reference to the above, booked ticket for 3 persons trip on 12/12/2018 from new delhi to indore wherein one very senior citizen person mr. Bishanswaroop gupta - 91 years - pnr bej7nj indigo 6e436 would be requiring wheelchair for his vision and hearing impairment and arthritis ailment which please note to book for him and inform.
Customer trip id is[protected].
Thanks and regards
Pankaj b. Gupta,
143-a, royal banglow city,
Near kabir khedi, sukhaliya,
Indore - 452010 (M. P.)
[protected]@gmail.com

Sir on dated 22 oct 2018 a ticket booked from ahmedabad to patna for 23nov 2018. But ticket was not booked and rs 12209 debited from my credit card vide transuction referece no[[protected]].MY CREDIT CARD LAST FOUR DIGIT WAS 8050.I have not get refund till now. So i hope you will do the needful action on my requisiton.
An early action is highly thanksful to you.
My id is [protected]@gmail.com and mobile no. Is-[] [protected]].
Your faithfully
PAVANKUMAR...

Booked 2 tickets through cleartrip for Sept. (both Indigo flights) and got a PNR.

Booked another indigo flight ticket through cleartrip for Nov. and got the same PNR as before (Cleartrip acknowledges this was their system's fault).

Indigo did not receive any booking by Cleartrip for this flight on my name. So I couldn't travel by that Indigo flight. Although I was charged by Cleartrip and have the invoice with me.

I get to know this a day before my flight while trying to web check-in.

Talked to Cleartrip support and they told me to book another ticket (through Cleartrip only) and I would receive a refund of (only) the new ticket within 5-7 days.

Constantly following up with Cleartrip support but no response. All I get to hear is "We're following up with the concerned department."

I've spent a lot of time and extra money in booking new ticket for my travel.

I've attached the snapshots of all tickets and mail communication. You may check the PNR (LG3M2Q) on indigo's website. It shows the Sept. tickets and not the Nov. one.

I still haven't received the refund after almost a week now.
Please help.

Good evening team,

Hope you are doing well,

This to inform you that on 11th of november i was trying to book a hotel in abu dhabi (Anantara eastern magroves hotel and spa) using cleartrip for four nights at the cost of (238 omani rial) by using cleartrip 30% voucher from samsung members as shown and attached with my credit card ends last 4 digits (4324), but as attached the total amount of (238 omani rial) was deducted from my account but i didn't get the booking confirmation as its clearly mentioned that (Ooops your payment didn't work).

Please do the needful as i need my money to be refunded as soon as possible.

I already raised a complain to my bank about the issue.

Waiting for your value response.

Please feel free to contact me

Best regards,

Amur abdullah al harthi
+[protected]
+[protected]

From sultanate of oman

Dear customer care team,

I'm girish, project manager at medvarsity online limited hyderabad.

I have booked two indigo flight tickets for one of our guest as a round trip on 5th october at 11:41 am and here are the details at the time of booking:
Indigo 6e269
Chennai to hyderabad
24th november
Departure at 8:20 am and arrival at 9:40 am

Now the flight timings are changed to: you can refer the attached ticket copy.

Indigo 6e269
Chennai to hyderabad
24th november
Departure at 10:10 am and arrival at 11:30 am
The new flight time is not work for us and please process the refund request at earliest possible to book alternate ticket.

Looking forward to hear from you.

Best regards,

Girish

I have booked 2 air tickets for bangalore to bagdogra plying on 20th january 2019 for which i have paid rs, 9738/- on 6th september 2018 through axis credit card (Details showing my deduction clearly) but till today i have not been sent any information about the tickets as well as any trip id from the clear trip, really confused what the matter? Needed urgent arrangement.

I had booked 2 rooms on 6th Nov 18. Trip no[protected],[protected]. on 9th Nov 18 I got call from hotel stating, we don't have rooms, pls cancel it. Layer I had called customer care clear trip. And lodged complaint to arrange alternative, if not refund the entire amount. And they agreed. But I had called them 6 times n followed up. But np solution. I need y amount back .