ClearTrip Complaints & Reviews

Let me start with the summary for the consumers who are reading this; i can only suggest booking your flights directly on airlines' website is the way forward.

Apparently in my case, i booked a domestic flight and even selected a meal on one of my flights. Only to find out that cleartrip had charged me but the airline did not get the meal instructions from cleartrip.in fact to make it more trackable, after completing the booking procedure on cleartrip's website, i noticed the meal is not specified anywhere on the e-ticket meanwhile i know i had selected that option and i even remember the amount. So i chatted with cleartrip support and they confirmed over the chat that my meal is selected and it on the system. I even pointed it out that its not mentioned on my e-ticket and i was assured not to worry as its there on the system.

Now comes the day of travel, i was told by the air hostess that i have not paid upfront for any meal. So now going back to the support person of cleartrip on chat, im told that i didn't pay for the meal and that support person who had confirmed initially on 1st chat, made a mistake by confirming multiple times that i had selected a meal. So that leaves me with one question - i know that i paid, and the support person confirmed i paid and it's on their system. So now when it's time for a refund im told i am a liar. Cleartrip can go and stuff themselves! That was the last booking done on their website. No more cleartrip, makemytrip [censored] websites!

I had gift voucher code to redeem by 21-nov and since 21-Nov I tried to book tickets through cleatrip.com but unable to redeem the coupon worth 2000 due to some technical issue.
I have contacted customer care executive and even their executive fail to find out solution and I end up with loosing my coupon and then Customer care executive asked me to send the screenshot of Error message and I did but there is no response after that.

Really disappointed for such unprofessional behavior of cleartrip.com

Kindly take an action.

Cleartrip.com is a fraud and they are in business to rip of[censored]nsuspecting individuals. Their set looks genuine and they booked a flight for me, they charged non-refundable service fee and convenience fee and charged me in all 20183 rupees. Then few hours later, for no reason, cancelled my booking and did not refund all the money either. I booked a ticket in good faith and paid the money. But few hours after and for no reason explained, ticket was cancelled few hours before the flight time. Claertrip said they will refund 70% of the total charged.

My trip i'd [protected] coimbatore to chennai one way flight scheduled on 21.10.18 cancelled by alliance air. Ticket was booked through clear trip and cancelled also well in time ie 19.10.18 the date of intimation about cancellation. Clear trip has not refunded the amount of rs 4130.00 though i am getting different commitments from them. This is in spite of my various reminders by mails and telephonic calls. Request for immediate refund and confirmation without lapse of anymore time. Customer care was not supportive and clueless all through. Please remember that the cancellation was not because of my decision but because of the flight cancellation by the service provider, alliance air.

I'm writing here because i could not find any other way to get in touch with customer support regarding my complaint. On dec 1, 2018, i booked three tickets on the cleartrip website using my account, as per the following schedule:

- delhi udaipur - jan 8, 2019 (6e-2746)
- jaipur kochi - jan 13, 2019 (6e-657)
- kochi delhi - jan 18, 2019 (9w-911)

I was charged a total of $155.35 for this transaction, but the transaction did not go through. I tried to get in touch with customer support, but without a trip id, i couldn't reach anyone. I tried looking for an alternate email id online, but couldn't find anything. I also attempted to put a query on the website but received no response.

I was supposed to make this booking with a group of 8 other people, and they didn't end up making this booking because of this hiccup. Kindly help get this resolved at the earliest!

I have booked flights from goa to varanasi for two persons. The airline indigo informed me via sms that flights have changed. I have sent several emails to cleartrip to clarify, they are not answering emails. Furthermore, i cannot call them, because you have to provide a trip id to get your phone call processed but they have invalidated my trip id. There is no communication possible with cleartrip. I have sent several emails asking for a call back, they are not calling back.

My name is reni thomas i have booked tickets on[protected] for two people one the same day we have booked the ticket for my trip to doha to kochi via delhi, during booking the money was deducted on the same day then again on monday[protected] they again deducted the same amount.
I have made the booking on the last week wednesday again they have deducted this amount of money
I dont understand for what they deducted this same amount of money again with no reason
Kindly do the needful and refund me with the required amount
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Last week i have booked a ticket via clear trip from sharjah to kochi on air india express flight in my name rejin sukumaran and passport number and the ticket got issued with name of my wife she was the account holder and i was not able to travel, i have booked tickets on emergency basis and i denied my travel and i took new ticket from airports for aed:2000 dhs and i wrote many times for cleartrip and i didn’t get any response and i am going to register legal complaint against them.

I have booked a flight from goa to varanassi 26dec leave, 30th dec return via cleartrip. Two airlines are involved jetairways and indigo. Recently indigo send a notice that the flight has changed. I talked to cleartrip to clarify the situation. They told me to call me back but i did not receive any call. Furthermore i cannot dial in because the cleartrip trip id seems to be no longer valid and you need to specify it when you try to call in. Cleartrip is ot answering many emails i have sent. I have paid 500 eur and i am requesting cleartrip to clarify the situation.

Very bad service by cleartrip.com

I had booked hotel online on 10th october 2018 in shirdi maharashtra. But on arrival at hotel suraj park, manager and owner both denied to provide me the accomodation saying that cleartrip has no agreement with this hotel. I called on cleartrip helpline number [protected]. Someone named like snehal replied me that my booking will be cancelled on my request and my amount will be refunded in full within 3-4 working days. I bothered for 4-5 hours searching for a hotel at that time. After then no action was taken regarding refund. They forgot this matter.

Again i called on 25/11/2018 at 14.07 time. One lady took 14 minutes 50 seconds for checking the issue. She then told me that i will get my refund by 29/11/2018 finally.

Still on today 01/12/2018 i didn't get the refund neither i got any call from cleartrip.

Now i am planning to take this matter in consumer forum. Hope they will get some shame.

My name : shivnath kumar contact no. : [protected]
Email: [protected]@gmail.com

I had booked a hotel sagar kinara in malvan for nov 16 to 18th. But when i reached there the hotel was closed from past 3 yrs. I was not able to book another hotel and had to travel back with my family to mumbai. And was not even helped to book some other hotel. The worst experience ever anyone can have by spoiling the holidays with the family. I lost my time any money for travelling from mumbai to malvan and back to mumbai. I need compensation for the inconvenience caused to me. And the call centre people said i can't help you as the hotel people had not informed them, but the hotel is closed from last 3 yrs then how can they take the online booking for the hotel. And it's their responsibility to check why should i suffer for the same. I have spoiled my vacation due to the cheating done by the clear trip company. They have cheated me by taking the booking of the hotel which not there. I will also do a case against the company for cheating the customer. So that they will not cheat anyone else. They should have a policy to review the hotels which are listed. Hence i want a strict action taken so that no other person suffer the way i have suffered.

I booked flight tickets through sky scamner r app through happy go easy payment mode on 24th november, 2018. I booked ticket from goa to delhi for 14th feb and return for 17th.. With name:prairna my money got deducted 7003, i got a message that money has been deducted from account but transaction was failed and there was no confirmed booking. It's been almost a week and no refund has been made.. I called them, they are just making excuses regarding the same.

I booked 1 return air ticket using ClearTrip from kuwait to cochin. The Trip ID is[protected] and airline PNR - NJMW3X.

The ticket clearly states that " This ticket is classified by ClearTrip as refundable".

Even after speaking to the ClearTrip customer care people 2 times, I was not given any refund.

This is clearly a harassment by this web site. I would never recommend anyone to use ClearTrip .
I discussed with indigo airlines also, they said my refunded amount already sent to cleartrip.If i have to collect from any agency means pls sent me the details, bcoz one of my friend cancelled in wego on the same day i cancelled, he got a money directly from agent.

Dear sir/madam
I had booked on spice jet dxb-cok-dxb flight vide trip id[protected] two adults :
Dxb cok 13 niov 2108 & return cok dxb 25 nov 2018
As there was change in my return travel plans, i checked up with cleartrip sharjah office about the cancelling my return ticket. Then i was informed by the customer service executive that after deducting the airline cancellation fees, i will get a refund if dhs.350/-
Further i had rechecked with spice jet airline who informed me that i will be refunded dhs 195/-. Spicejet had mentioned that rs3500/- per passenger for change of date and rs 4500 for cancellation

Since, i felt the spice jet was charging me more i decided to cancel the return journey through clear trip portal
When my cancellation was processed by clear trip, i learnt that no refund was payable to me.
I am shocked to know that clear trip has ripped my off stating that there is no refund due to me
May i request your good office to kindly intervene and facilitate the speedy resolution of the case and
Thanks & regards
Capt santhosh

Hi santhosh,

We have processed a refund of aed 0 for your dubai - kochi return booking (Trip id[protected].

Computed refund details
Description amount
Gross amount (+) aed 678.16
Cashback (–) aed 49.40
Discount (–) aed 0.00
Net amount aed 628.76
Airline charges (–) aed 554.76
Cleartrip charges (–) aed 0.00
Service tax (–) aed 0.00
Cleartrip service tax (–) aed 0.00
Convenience fee (–) aed 74.00
Total refund amount aed 0

Hi,

Due to one of my relative death unfotunateky we have done with the cancellation of flight tickets clear trip id is[protected], at the time of cancellation i have been in touch with clear trip representatives and explained the problem and reason for the cancellation, by considering it they clearly said us they will be doing waive off clear trip fee and convenience fee but they didn’t do that and charged for it. They are not on the commitments and they are fooling and cheating the clients

I tried to book online flight ticket from muscat to hyderabad to muscat (Round the trip) on 12.11.2018 through the cleartrip. The amount of 125.93 riyal omani deducted from my debit card but ticket not booked, i did not received any confirmation mail, trip id and confirmed ticket, but i received the message on computer screen that transaction failed please try once again and enter the debit card details for the payment. I feared and i didn’t enter the card details once again. Later i told my brother to book the flight ticket with his debit card from india, and he booked the ticket successfully.
After that i tried to contact on toll free customer care no to ask regarding the failed transaction to get the refund but i don’t have any trip id so i am unable to lodge my complaint. My india contact no. Is +91-[protected] and oman (Muscat) contact no is +[protected]. My email id: [protected]@yahoo.com. This is my humble request to you, kindly refund my amount from cleartrip. Please respond.
Details of the flight itenary for which the booking was failed and at the same time debited amount form my debit card
Flydubai
Ek 2039
Muscat → dubai
Thu, 15 nov 2018 22:30 — 23:35
1h 5m, 0 stops
Emirates
Ek 526
Dubai → hyderabad
Fri, 16 nov 2018 03:30 — 08:25
3h 25m, 0 stops
Emirates
Ek 529
Hyderabad → dubai
Sat, 24 nov 2018 21:20 — 23:59
4h 9m, 0 stops
Emirates
Ek 866
Dubai → muscat
Sun, 25 nov 2018 02:15 — 03:30
1h 15m, 0 stops

Details of bank transaction (Amount deducted from debit card)
From: oman arab bank ([protected]@oman-arabbank.com)
To: [protected]@yahoo.com
Date: monday, 12 november, 2018, 10:11 pm ist
Transaction alert
Dear valued customer,
Your account *-*505-700
Transaction type debited for electron buy
Amount omr 125.930-
Date[protected]
Details 136268
4324xxxxxxxx1301
[protected]
00215599
Cleartrip.com, mumbai, in

Irresponsible customer care service, i have done cancellation after confirming refund amount with clear trip customer care team.after cancellation they are telling ticket is non nonrefundable.worst service.Trip ID : [protected], cancellation done date:14.11.2018.first they said cancellation charge will be 140 aed and clear trip charge around 50 aed.any way i loose my whole amount.clear trip don't cheat customers like this.

On early morning hours of 24/11/2018, i tried to book travel tickets online for myself and wife through clear trip and furnished all details of passengers required to be furnished as per the online reservation site..

The tickets were sought to be availed in indigo flight no. 6e-6965 bound to cochin international airport (Cok) from kempagowda international air port, banglore (Blr). The date proposed for our travel is 03/12/2018. The departure time scheduled for the flight is 18.45 hours (6.45pm ist) from blr and the flight is scheduled for landing at the destination cok at 20.00 hours (8pm ist).

After completing all the steps, i was taken to the payment portal where i furnished the details needed of my debit card. The total amount for two tickets was notified as rs.3, 154/- (Three thousand one hundred and fifty four only). Payment was effected though my kgb debit card ending x4256.

Immediately on effecting payment through card,, at 4.53am i received sms on my mobile (+91 [protected]) from bank that the card payment was successful and rs.3, 154/- has been debited from account at 4:48:18 hours as transferred to cleartrip private ltd. Mumbai, mh, in.

This sms is conclusive proof of the fact that the payee cleartrip pvt. Ltd mumbai has received the transferred amount of rs.3, 154/-.

But till now, i have not received any booking confirmation or soft copy of the travel tickets issued to us from clear trip.

I must travel by the above said flight as my other programs are pre scheduled.

Therefore i request your good selves to take urgent remedial actions on this complaint and cause cleartrip to issue the travel tickets which i had booked as aforesaid and do everything necessary to facilitate our travel by the said flight itself without much ado and hurdles.

Dear sir/madam,

I book nagpur - bangluru round trip flight booking of go air from ixigo app, departure 02/04/2019, arrival 07/04/2019, my amount is transferred to cleartrip account of ₹16778. But i don't get any confirmation mail or notification from there side.

My ref no is ccafk1dag566igaeuznp5

Your earliest reply is awaiting

Regards.

Last nov22, i have booked hot air balloon ride online in cleartrip. I have made a payment of 29, 850 for 2pax. We have received an email from cleartrip stating that our booking is confirmed with confimation number[protected]or nov 23, morning flight. The email includes the contact details of the organizer who is mr pushpendra ranawat, with contact number [protected]. Since we did not receive any call from the organizer regarding the details of our pick up, we decided to get in touch with him instead. As per mr. Ranawat, he will check and get back to us. On nov 22, we received a call from mr. Ranawat saying that there is festival in pushkar and they are overbooked. He offered to give us a slot on nov25 which is not possible since we already set all our plans. Plane tickets were purchased for our next destination, hotel bookings were made and activities were paid. We did not accept the option since we are confirmed for nov 23. As per our phone conversation he will check again and he requested for our passport copies and weights. Later in the evening, a representative from cleartrip called us that our activity is caked due to bad weather. We got furious because we know ahead that there was no cancellation since we were in touch with the organizer. The reason why they were cancelling our activity was due to overbooking so we requested them to do something about it and we requested for their manager to get back to us. Miss tara, a senior in cleartrip called us back and was trying to convince us to get nov25 which was totally not possible. It was already night before the activity and still we didn't have a guarantee that we can make it the next day despite the confirmed booking. As per our request the manager called us and said that he will try to get us our slots and call us back. We have waited until we fell asleep but no one called us back up to this morning. This incident is unacceptable. We are tourists and we come a long way to experience the activities rajasthan has to offer. We demand that they refund our payment in full and give us compensation for all the inconvenience they have cost us.

[protected] - cleartrip manager contact number