ClearTrip Complaints & Reviews

Please refer to my pnr no. Wq8ory & trip id[protected].

I have to travel from washington dc (Dca) to mumbai with my wife on 05/11/2018 and the details of the flightsshown on the ticket are as under :
I) american airlines aa-2134 dep. Dca at 18:30 & arrival bos at 19:56
Ii) british airways ba-214 dep. Bos 21:15 & arrival lhr at 08:45
Iii) british airways ba-139 dep. Lhr 09:50 & arrival mumbai at 00:15

2. I received two sms on my mobile no.[protected] on 29/06/2018 & 05/08/2018 stating that the departure of ba-214 has been changed from 21:15 to 21:30 and aa-2134 has been changed to aa-2144. I have taken the printout of my ticket from your website today and surprised to know that these changes are not shown in my ticket.

3. My biggest worry is that now the layover time at london-heathrow airport to board ba-139 will be less than 50 minutes which is very little.in case flight no. Aa-2144 or ba-214 is delayed we will miss our next flight.

4. Please look into the matter and take necessary steps so that we may not miss our flights. If such a situation occurs can will your representative or any other person be available at boston or heathrow airports to help us.

5. Please also send me a copy of our ticket on my email id : [protected]@gmail.com urgently giving correct details of our flights for return journey.

6. Please treat the matter as extremely urgent and reply me in the matter.

Yours faithfully,

Puran chandra pandey

I cancelled 3 tickets out of 5 tickets[protected] of Airasia flight from Bangalore to Goa on 26th Oct.
While cancelling in Cleartrip website it showed a Refund of some 1300Rs ( for 3 tickets costing 7890Rs) after I confirmed and went ahead with cancellation. next day I got a mail that the refund amount processed is zero.

I had called Air asia customer care and reported No show. they confirmed that they had processed refund of taxes of 2100 Rs to Cleartrip on 31st October.

But cleartrip is insisting that there is no refund.

The cleartrip is showing the airline charges as 5670 Rs. Air asia has refunded 700 per ticket of taxes. that works out to 2100Rs.

I made a booking yesterday 30 oct 2018 the email i received to confirm my ticket said i will get my ticket in 5h. Its now a day later and i have not received my ticket. On the site i tried contacting them and to resend a ticket but it says my ticket is not confirmed. How? Iv paid in full though. Why are they even on the sites to purchase tickets?
Is this a scam now?
I dont have time for this.

Sir on dated 27 oct 2018 a ticket booked from kolcutta to delhi for 04nov 2018. But ticket was not booked and rs 4048 debited from my account vide transuction no. Igaeqngky5. I have not get refund till now. How many time will betaken to refund. Sir iam in central para military jawan and you know very well how is our life in indian borders. So i hope you will do the needful action on my requisiton.
An early action is highly thanksful to you.
My id is [protected]@gmail.com and mobile no. Is [protected].
Your faithfully
Rajeev singh bisht

I have booked 3 tickets for 31st oct-18 with cleartrip @11:23 pm from indore to ahmedabad, amount of rs 10576 has been deducted from my account, but i have not received tickets and also unable to connect with cleartrip customer care as i have not received any trip id.
Kindly help me immediately as i have booked ticket due to some medical emergency and need to reach ahmedabad anyhow by 31st oct also find attached payment gateway error and contact me immediately.

Thanks & regards
Mayank dubey
[protected]

Respected sir,
Myself mujibur rahman ansari, i had purchase a ticket for gangadhar g. From sharjah to hyderabad by cleartrip id[protected].
Later i had cancelled it because some family problems. And i have got confirmation also about the cancellation but the money is not yet refund in my account.
Please make it as soon as possible.

Thanks

I did booking from your website via ixigo and last amount deducted but didnt received the confirmation mail or ticket.

Already mail and created the case but still no response, also while making call ask for trip id, i didn't understand, how will i get trip id even my booking not confirmed from your side.

Note : i have booked other flight so need refund only.
Name: gourav kumar sahu
Flight: hyderabad to indore, air asia, 6 nov
Email:[protected]@gmail.com
No:[protected]
Date:27 oct2018

Could you please check and update on this.

Dear sir / madam,

This is bring to your kind notice that i mr mujibur rahman m. Ismail ansari booked the ticket of air arabia for gangadhar gaddala from sharjah to hyderabad dated 16/12/2018, time 22:30. After booking suddenly i got some issue so that i have cancelled the ticket. I have got the message of cancellation and within 7 days refund amount to be in my bank. Now almost more than 10 days passed but i have not received any refund amount.

Plz do the needful as soon as possible. I have also attached the ticket copy with this mail.

Trip id no:[protected]
Airline pnr: 96111394

Thanking you,

Yours faithfully.

Mujibur rahman m. Ismail ansari

I did booking from your website via ixigo and last amount deducted but didnt received the confirmation mail or ticket.

Already mail and created the case but still no response, also while making call ask for trip id, i didn't understand, how will i get trip id even my booking not confirmed from your side.

Name: gourav kumar sahu
Flight: hyderabad to indore, air asia, 6 nov

Could you please check and update on this.

I booked a flight from delhi to hyderabad on 18 nov 2018. Couple of days back
I got to know that it has been cancelled by the airline and no alternative is being given . I asked for the refund and they have given me partial refund. I spoke to customer care they told me that the full refund has been initiated but now they are changing their statement.

I booked a ticket from new delhi to istanbul turkey for 30th december with trip id :[protected].

The flight was successfully booked. But after some days on 16th october 2018 i received a message from cleartrip that the flight gf-043 was cancelled by the airline.

Now first i contacted the customer care to make an arrangement which was not successful. So i cancelled the trip.

It is mentioned that the refund is processed in 2 days with the airline and then 7-8 days are for refund.
However it's been 7 days since any information about the refund has been communicated. There is no intimation about the status of the refund yet.

I want the refund of my amount as there was huge problem in rescheduling my dates and still i did not get refund hence i cannot book another ticket

Dear sir / madam,

This is bring to your kind notice that i shagolsem silani devi booked the ticket of indigo for soibam shanti from kolkata to imphal dated 31/10/2018, time13:43. After booking suddenly my internet connection went down and i lost the contact. But i got a massage from my sbi bank that rs 2561/- has been deducted from my account towards cleartrip pvt ltd. But surprisingly i didn't get any ticket or any refund. The amount was deducted on pos 99010027 at cleartrip pvt ltd txn#[protected].

I tried several times over phone no - [protected] but they are asking for a cleartrip id which i donot have. So i could not complain for the above mentioned problem.

Plz do the needful as soon as possible. I have also attached the screenshot of my bank statement with this mail.

Thanking you,

Yours faithfully.

Shagolsem silani devi
19/10/2018

Kindly assist urgently, the flight is for tomorrow. I have sent an email 1 month back there was no revert, again i have sent regarding the name mis match. Pnr - jnr9n

/jnr9q trip id[protected]. It is ridiculous a simple query is taking such long time. I just want u to update the remark on the pnr. As there is a name mis match. I have attached the documents. And the email is sent from [protected]@yahoo.co.in. Kindly action this on urgent basis. Call me on [protected] incase of any issue.

Bangalore → bagdogra
Trip id :[protected]
Cleartrip is a fraud company, air asia has refunded the amount and clear trip was showing as 11000 some change as a refund amount now its showing nil
Customer service is not aware and it should be the responsibility of the service provider to call not us if there are changes. The system is unreliable as it calculated the refund earlier and now they have no idea why its showing refund nil. Its a money eating system with no accountability.

My name is walid fawzi, from saudi arabia. On 17/10/2018, 1:52 a. M local time i received sms that i paid for your site 4625 sr saudi riyals from my master card, this is not true, i didn't make this booking, i made complain to my bank. Please cancel this booking and return money to my master card. I think my account was hacked. Please consider this top urgent.

Dear sir,

Myself indranil dey and i booked the ticket of air india for dr sinchan das from delhi to kolkata dated 31/10/2018, time16:55. After booking suddenly internet connection became down and i lost the contact. But i got a massage from my bank that rs 4076 has been deducted fro my account to ward cleartrip pvt ltd[ccafj2bru472/ccacleartripprivate limited. But surprisingly i didn't get any ticket or any refund. Plz do the needful as soon as possible. I have also attached the screenshot of my bank statement with this mail.
Thanking you,
Yours faithfully.

Indranil dey
16/10/2018

I am a frequent traveller travelling every monthly and has been travelling since last 40 years
This time had an shocking experience with cleartrip ticket
Booked my ticket on 13th augustand trip id -[protected] mumbai-muscat-mumbai travelled on 26th august and return on 31st august

I am literally cheated for luggage alloances check in was 50 kg and return was zero kg
Written in small tiny alphabets where you cant even read neither imagine it.
You expect a gulf passenger not to return with any luggage while returningthis is your intention to cheat the passengeryou should have written in bold letters or even called to warn the passenger
You cheated me as at the last moment we cant do anything but to pay equivalent to full return ticket of the journey
The jet air lines charged me ro 92 as excess baggage as i had already paid rs 26382 rupees for the ticket
The total cost was more than india - london return ticket as i was dupped for total of rs 42482
Not only i have stopped buying from clear trip and has told all my friends to boycott it
I am going to put it in the face book unless i am returned of rial omani 92 charged by the jet airlines

I've booked a trop from new delhi to kathmandu using the cleartrip website in may of this year (Trip id : [protected]). I had to ask a new passport because the validity of the one i had wasn't long enough. Yesterday, i asked cleartrip to update the information and they noticed that the information on my passport wasn't exactly the same as in my reservation (My second given name was missing). I was very surprised to hear that it was impossible to update my information and that i had to cancel my fligth and book another one (My flight leaves on saturday 27th of october).

Here's the e-mail i got :

"dear annick,

??? As per our telecom, while updating the passport details it has been observed that your few given names is missing from the booking and for that matter we checked with the airline and both the airline denied on changing the name and recommended to cancel the booking and rebook with the correct name as per passport.

Further, if you are able book with us then we can waive off the convenience fee of rs. 599.00/- only airline cancellation penalty of rs. 2000/- and insurance amount of rs. Rs. 1, 662/- will be deducted and rest of the amount of rs. 13, 858/- you will receive.

You can reach out to us on chat in case you do have any other questions.

Thank you for choosing cleartrip for your travel needs.

Regards,"

So i cancelled my flight and booked another one, and today i got this e-mail :
Hi annick,

We have processed a refund of rs. 8, 956 for your new delhi - kathmandu return booking (Trip id [protected]). The refund should appear in your account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 16, 608.00
Cashback (–) rs. 750.00
Discount (–) rs. 0.00
Net amount rs. 15, 858.00
Airline charges (–) rs. 5, 005.00
Cleartrip charges (–) rs. 1, 298.00
Service tax (–) rs. 0.00
Cleartrip service tax (–) rs. 0.00
Convenience fee (–) rs. 599.00
Total refund amount rs. 8, 956

So i'm really not satisfied, because the fligth cost me total rs. 17, 520 and i got only half back, and not the same amount as they anounced.

I'm asking for a better refund.

I hav try to flight booking which hav fail but my amt rs.2571 hav debited to cleartrip. They didnot given any id but customer care no also just adking Id n cut off ph. I want to talk to representative for help. Thier webste is also saying wrong. Is this companu is fraud, becos i cant found any contact to complain abt this. So, plz do the necessary process or response to thos problem n be tranpirency wit customer.
Shagolsem silani devi.

I had booked for a trip to austin & back starting on 25/12/2018 from bangalore & return on 12/01/2019 from austin.
Trip id: [protected]
In this trip my return trip from austin by ba 5691 was changed to ba 5226 pre-phoning the journey time by 2.5 hrs. Though my journey time increased by 2.5 hrs, i accepted the change.
I have noticed the flight fare has been reduced by rs 629/-. Hence i request you to refund this amount to me.
Regards
Date:14/10/2018 k s suryaprakash, ph: [protected]