ClearTrip Complaints & Reviews

Yesterday (23 sept, 2018), i bought one way air ticket from delhi to bangalore flying on 19 oct, 2018 via clear trip website. The eticket was supposed to be send to [protected]@gmail.com. The ticket has never been send, but money has been deducted from account.
The reference number for the payment is :[protected]

Either refund my money (Rs.4811) immediately or send the eticket to bhushan dev gupta with email id as [protected]@gmail.com

Dear team,

Pnr :ruhra4 this tkt already cancelled but not received refund my site.. Please mention refund bank details... Cancelled date july 16...

Tkt details:

Your trip id is [protected]. Please use this trip id for any communication with us.
Just booked
Srilankan airlines srilankan airlines
Ul 132
Trichy → colombo
Wed, 09 aug 2017
09:40 — 10:40
1h, 0 stops
Srilankan airlines srilankan airlines
Ul 229
Colombo → kuwait
Wed, 09 aug 2017
18:15 — 21:15
5h 30m, 0 stops
Travellers
Mr mr senthilkumar rajagopal
Pnr: ruhra4

Payment receipt
Third party wallet
Total charge
Rs. 13, 526
Fare breakup
Base fare rs. 9, 895
Other charges rs. 4, 631
Cashback (-) rs. 1, 000
Total rs. 13, 526

My trip id : [protected]
On arriving at the hotel, the authorities refused to allot a room quoting unavailability. A senior citizen and bp/ diabetic patient, my father had to argue with the hotel management but not to any change in their attitude. After long interval an ordinary room though we had booked a deluxe one was allotted to him in some other hotel where he had to walk all along with his luggage.

Such type of inconvenience is regrettable and has led to loss of faith in cleartrip. Pertinently i called clear trip customer care at that very moment but was informed that the hotel authorities are not responding to their call.

This has been the worst experience we had with cleartrip and we need our money refunded for this deceptive behaviour.

I booked one ticket through clear trip on 23rd oct. Trip id[protected], pnr-yvbdvl from lucknow to delhi which is at 11.05 am.

Now this flight rescheduled to 12.30 which is almost 1.30 hr delayed start.

When i discussed with clear trip for cancellation of ticket with full refund, they were trying me to discuss with airline directly for refund issue and finally they will tell me refund amount will be almost nil for your request.

I said why i should go for airline discussion as i booked ticket in clear trip only and this delayed will not help me at delhi as i have a crucial work which can not be delayed for 1.30hr.

They will not in a mood to listen any thing nor providing any senior ph no for conclusion.

Simply they are playing with customer money which need to be address.

I have cancelled the flight indigo customer care and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i called cleartrip they said that "0" refund has been processed which is ridiculous.
This kind of fraud is not expected from cleartrip.
Kindly look into this and refund my amount asap.

Name: priya singh
Reference number: ukuztx
Number: [protected]

Date: 25/09/2018

From hyd to blr

It's been almost over a month since i cancelled my booking for trip id:[protected]Dar es salaam - mumbai one-way). But i am yet to receive the refund. I have done follow up on calls with at least half a dozen representatives of the company but not got any satisfactory response or confirmation on payment. They informed that the booking stands cancelled on their system. And even though the account number provided to their representative varsha via email on 29 august. I am yet to receive refund of rs 79, 292/- + rs. 599/-.

Even for trip id: [protected] (Dar es salaam - mumbai one-way). The partial cancellation of 1 passenger was done in june 26 and complete cancellation of all the remaining passengers in 11- september but yet not received the total refund amount. Even though we provided individual account details twice via email for this particular trip id on request. Refund amount is: rs 72490/- for 5 passengers.

I have booked one ticket from dammam to kochin on 21 september 2019 on 20th september 2018 between 2:00 and 2:10 (Saudi arabian time). An amount of sar 753 is deducted from credit card but no ticket is generated.

Name of traveller: ajithkumar muttuchira
Travel date: 21-sep-2018
Flight : emirates time: 18:05
Mobile number given is : +[protected]
Email id given is : [protected]@gambitgroups.com
My contact details are above given mobile number and email.

I have personally cancelled the flight directly from the reservation counter at Delhi airport and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i sent an email to cleartrip they send an email saying that "0" refund has been processed which is ridiculous.
Kindly look into this and refund my amount ASAP.

Trip ID : [protected]

Air India
AI-925
DELHI to Riyadh

Dear Sir/Madam,

Am happy to be a part of Cleartrip booking.

Need help from your end.

I booked a flight ticket from Raipur to Ahmedabad (round trip) from 21.9.2018 to 23.9.2018, via Cleartrip APP on 16.9.2018

My Name in Cleartrip Application: [protected]@yahoo.com

Once am in payment stage, i paid Rs.12, 283/- as per the procedure. Amount deducted from my account but in the application showed that the payment was failure.

As i know some transaction issue, i tried via cleartrip contact no. [protected] but for reporting i need TRIP ID.

But in my application no notifications regarding any bookings.

Note: From the Bank end, they assured that the amount was successfully processed and i have the evidence too.

Kindly help me to solve this problem.

Am awaiting for your positive reply.

Thanking You,
Harish B

Hi,

I want to bring to your notice, the incident happened with my cancellation, while booking there was a clear indication of cancellation charges, which almost should have been aed 253 per person, instead of that your company has unlawfully deducted aed 1400, as i have failed to get a proper response from any person in your company, i thought to highlight it to you

Please refer the attachment

My trip id[protected]

Regards

Manoj pillai
[protected]

Hi clear trip team,

I had booked indio ticket via hdfc smart buy app through clear trip agency on 19 june 2018 from bombay to delhi. Flight details are ujd36x - 6e - 176. I had cancelled ticket on 03 july -2018. I was supposed to get 854 rs refund within 14 days of cancellation. It's been 2.5 month still waiting for refund money. Indigo team have confirmed that they have returned money.

Flight details-ujd36x - 6e - 176
Booking date - 19 june 2018
Cancellation date - 03 july 2018
Airline - indigo
Company name - clear trip
Passenger names - rahul shantaram kamble,
Order i'd - [protected]
Neha pundlik more

While making a booking it is showing the check in baggage is charged 12 dhs for 30 kgs one way and also the same for another way. so that is 24 dhs for both ways. My trip id is [protected]. I have all the pictures step by step whatever I did while booking. Now when I checked with the Airlines they told me that they will charge dhs 50 each side for 30 kgs so both ways will be 100 dhs. I don't understand if that is the case then I would have...

Trip id[protected]. Ticket (Round way) booked (2 adult and 1 infant) for new delhi to ranchi dated 16 sept 2018.
I show the passengers name wrongly printed.
My name prafful kumar correctly printed on ticket.
My wife name adhra saxena wrongly printed as prafful saxena.
Also my child (Infant) name wrongly printed as prafful singh.
This error is due to the clear trip site or server fault.

I talked to clear trip they blaming me that you filled wrong name.

But how its possible that i filled wrong first name and correct surname and correct details like nationality with dob.

My ticket amount gone wasted and now i am not able to visit my parents home.

Kindly resolve my issue and returns my whole ticket amount.

Regards,
Prafful

Dear sir/madam,

We have booked our family ticket through pnr # 1801264. Due to some reason, all the passengers unable to return the on the scheduled return date. Only one passenger returned out of 6 passengers and we have informed jet airways customer care well in advance about the cancellation of other 5 passengers. Jet airways customer care confirmed that we will get the refund of approximately inr 3050/- per passenger.

Return travel date is 31.07.2018 and it is now 14.08.2018 i. E 14 days after the return date and i have not received any refund for the cancellation of other 5 passengers.

Kindly look into the matter and revert back at the earliest.

Thanking you,

Mr. Afeeq hussain baikampady
[protected]

I had booked my tickets through clear-trip app on[protected] for[protected] and return[protected] Mangalore to Hyderabad. My wife's ticket also was booked by me same time from Sharjah to Hyderabad[protected] and return[protected]. Since I was confused with the timing I realized that I should have booked on[protected] . The ticket fare was 6, 807 INR .I immediately contacted clear-tip agent through online chat and explained about the issue. She instructed me to book another ticket using the same mode of payment and mention the same email id and mobile number and provide the new booking reference number to her and she will initiate the cancellation and I will refunded the whole amount without any deduction, but after few minutes I received a email from INDIGO AIRLINES about airlines regarding the cancellation and refund was initiated fully to clear-trip. Similarly I received a email from clear-trip that your cancellation is been done and a refund of INR 702 will be refunded to you. I called INDIGO AIRLINES personally to check about the cancellation charges and I was shocked to hear from them that they have not charged any cancellation charges. I contacted Clear-trip by phone on [protected] and explained the whole matter and I was assured about the refund telephonic conversation as well as email, but till now i have not got my refund. I am calling them daily for the status but every time the moment i call a new person answers and gives the assurance. So far I have spoken to ANGEL, RANJANA, UTTAM I had paid from my NRE account and when I ask how will you refund ? they dont have satisfying answers at all . They are cheating the customers.

I have booked hotel room for four days, believing in the cleartrip claim that their price is cheaper, if not half the price. They charged me 35 % more than i have been paying for the same hotel in guntur, india, when i booked directly, at the end of my four days stay. Another frustrating experience is that for booking through the cleartrip, i was given the worst room possible in the hotel and i could not sleep three nights.
I may not have known their dishonest business had i not extended my stay in the same hotel.
I am not sure how a company that rips off the people are allowed to be in business.

My husband booked 5 air ticket using cleartrip from new delhi to doha on 23rd may 2018 the trip id is:[protected] and 3 tickets cancelled out of 5 on 25th may i. E. 1 day before travel date. We have received a cancelled mail by clear trip site same time but when we did query to indigo airlines we have come to know that they did not received any information from clear trip about cancellation and a nominal refund amount was generated by them due to non travelling by passenger and transferred on account of clear trip. This shows that due to negligence of clear trip we have loosed our huge amount.
Moreover the support/costumer care number and toll free numbers are not connecting because of we are not able to contact them.

This is clearly a harassment by this web site. I would never recommend anyone to use cleartrip.

Dear sir,
Trip id:[protected]
This international air tkt maa-dfw & return got cancelled on 23 aug. The journey date was 29th aug. & return 23 jan 2019, both sector got cancelled due health issue of the passenger.

Inspite of various telecom doc.& chat and mails, no positive response on status of refund.
It's more that 20 days passed and refund not recd.
Ravichandran. V
#[protected]

I had cancelled my flight ticket through clear trip from delhi to frankfurt on 28 august, 2018. They didn't initiate my refund even after 15 days and not attending my complaint properly. I am going through a huge mental harassment due to their irresponsive behaviour. Kindly help me in getting my money back. I have to book another ticket using this money. I am literally begging them for my own money. Clear trip is very bad website for bookings and all. Zero stars.

I wanted to change the dates for my return ticket from delhi to hyd on 19th oct to a future date and to my surprise, i have been told that the total ticket amount will be forfeited to make this change along with the cost of new ticket on new dates. This means i will pay 13k for the same ticket which i bought in 7k just for change of dates. How ridiculous is that?

Clear trip mentions minimal amendment charges for changes and this is how they actually do but charging the entire ticket amount. This is not acceptable.

They should remove the amendment faq from clear trip website as they are misguiding the passengers.