ClearTrip Complaints & Reviews

On 03/10/2018 i took a ticket from cleartrip app, while selecting insurance, the company is not mentioned that the insured person must be permanent resident o[censored]nited arab emirates, after finishing the payment they mentioned in the email, then what is the use of the insurance, and i am already mentioned in the passenger details that, he/ she is in the tourist visa, even that time they have to mentioned these conditions, but they didn't inform.

Please requested them to refund my insurance amount.
Please do the needful a s a p

Contact details +[protected] time 14:00 to 20:00

In the month of july i had booked tickets for journey from bombay to udupi the payment was taken twice.. So i had called the customer care number the cancellation part etc was done but it been 2 months no payment received. The second ticket which was booked for goa bombay travel the card payment was going on and the payment was deducted without confirm tickets.. Still now i have not received the refund for that.. So bad experience from clear trip really not appreciated at all

Hi,

My trip ID is -- Trip ID : [protected] on which I have cancelled my flight almost 2 months back but no refund from Clear Trip. Every time I call their Customer care, same answer like pending from Airline, But I have visited Airline office (Bangladesh Airline), they said they haven't get any request. I am getting same response each & every time, no point of contacting them, its waste of time & energy. Its a mental harassment for me. I want them to confirm them the refund date.

Email ID- dibyenducse.[protected]@gmail.com

I have booked my ticket, at night 11:50 pm, they say payment done successfully, and even provided me booking id, morning i have got msg that my money have been initiated, for my ticket cancellation.

This month last, initiation mean it gonna take more three days, today is friday, there will be bank holidays. Flight rate gonna be high in 4 5 days that is obviously, how i'll get my surplus amount.

By booking number [protected]. I had done the initial booking in m business hotel in goa from september 20th - 23rd but i needed it to be changed to sep 27th - 30th. I spoke to an executive called reynold francis, he said that i need not cancel but i can postpone the trip and he also sent me an email confirming the same. When my family members went to check in to the hotel, they said we do not have a booking. It was a such a painful experience as my old aged mother had to be there at the hotel waiting for nearly 2 hours. I was continuously on the phone trying to speak to the executive and they kept me on hold for nearly 30 minutes and no one ever got back to me. Everytime i called i was told we need to speak to the officer. Finally i could not wait for their calls and could not keep my mother waiting and so i had no choice but to book the rooms on mmt. Now the hassle of going via taxi to another hotel and the time and cost involved for a new booking who is going to bear that.in addition to that the trauma my aged mother had to undergo who is responsible for that. Please consider my case.

Yesterday on 25th september 2018 night at 11 pm, i had booked tickets for mumbai to auckland and return - on cleartrip for 4 persons with trip id [protected]. It was mentioned in the mail that within 5 hrs confirmed tickets will be mailed on the registered mail id.
But i haven't yet received the tickets on my registered mail now it being 13.5 hours.
Please mail the confirmed tickets urgently on the given registered mail id - [protected]@rediffmail.com.

Yesterday (23 sept, 2018), i bought one way air ticket from delhi to bangalore flying on 19 oct, 2018 via clear trip website. The eticket was supposed to be send to [protected]@gmail.com. The ticket has never been send, but money has been deducted from account.
The reference number for the payment is :[protected]

Either refund my money (Rs.4811) immediately or send the eticket to bhushan dev gupta with email id as [protected]@gmail.com

Dear team,

Pnr :ruhra4 this tkt already cancelled but not received refund my site.. Please mention refund bank details... Cancelled date july 16...

Tkt details:

Your trip id is [protected]. Please use this trip id for any communication with us.
Just booked
Srilankan airlines srilankan airlines
Ul 132
Trichy → colombo
Wed, 09 aug 2017
09:40 — 10:40
1h, 0 stops
Srilankan airlines srilankan airlines
Ul 229
Colombo → kuwait
Wed, 09 aug 2017
18:15 — 21:15
5h 30m, 0 stops
Travellers
Mr mr senthilkumar rajagopal
Pnr: ruhra4

Payment receipt
Third party wallet
Total charge
Rs. 13, 526
Fare breakup
Base fare rs. 9, 895
Other charges rs. 4, 631
Cashback (-) rs. 1, 000
Total rs. 13, 526

My trip id : [protected]
On arriving at the hotel, the authorities refused to allot a room quoting unavailability. A senior citizen and bp/ diabetic patient, my father had to argue with the hotel management but not to any change in their attitude. After long interval an ordinary room though we had booked a deluxe one was allotted to him in some other hotel where he had to walk all along with his luggage.

Such type of inconvenience is regrettable and has led to loss of faith in cleartrip. Pertinently i called clear trip customer care at that very moment but was informed that the hotel authorities are not responding to their call.

This has been the worst experience we had with cleartrip and we need our money refunded for this deceptive behaviour.

I booked one ticket through clear trip on 23rd oct. Trip id[protected], pnr-yvbdvl from lucknow to delhi which is at 11.05 am.

Now this flight rescheduled to 12.30 which is almost 1.30 hr delayed start.

When i discussed with clear trip for cancellation of ticket with full refund, they were trying me to discuss with airline directly for refund issue and finally they will tell me refund amount will be almost nil for your request.

I said why i should go for airline discussion as i booked ticket in clear trip only and this delayed will not help me at delhi as i have a crucial work which can not be delayed for 1.30hr.

They will not in a mood to listen any thing nor providing any senior ph no for conclusion.

Simply they are playing with customer money which need to be address.

I have cancelled the flight indigo customer care and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i called cleartrip they said that "0" refund has been processed which is ridiculous.
This kind of fraud is not expected from cleartrip.
Kindly look into this and refund my amount asap.

Name: priya singh
Reference number: ukuztx
Number: [protected]

Date: 25/09/2018

From hyd to blr

It's been almost over a month since i cancelled my booking for trip id:[protected]Dar es salaam - mumbai one-way). But i am yet to receive the refund. I have done follow up on calls with at least half a dozen representatives of the company but not got any satisfactory response or confirmation on payment. They informed that the booking stands cancelled on their system. And even though the account number provided to their representative varsha via email on 29 august. I am yet to receive refund of rs 79, 292/- + rs. 599/-.

Even for trip id: [protected] (Dar es salaam - mumbai one-way). The partial cancellation of 1 passenger was done in june 26 and complete cancellation of all the remaining passengers in 11- september but yet not received the total refund amount. Even though we provided individual account details twice via email for this particular trip id on request. Refund amount is: rs 72490/- for 5 passengers.

I have booked one ticket from dammam to kochin on 21 september 2019 on 20th september 2018 between 2:00 and 2:10 (Saudi arabian time). An amount of sar 753 is deducted from credit card but no ticket is generated.

Name of traveller: ajithkumar muttuchira
Travel date: 21-sep-2018
Flight : emirates time: 18:05
Mobile number given is : +[protected]
Email id given is : [protected]@gambitgroups.com
My contact details are above given mobile number and email.

I have personally cancelled the flight directly from the reservation counter at Delhi airport and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i sent an email to cleartrip they send an email saying that "0" refund has been processed which is ridiculous.
Kindly look into this and refund my amount ASAP.

Trip ID : [protected]

Air India
AI-925
DELHI to Riyadh

Dear Sir/Madam,

Am happy to be a part of Cleartrip booking.

Need help from your end.

I booked a flight ticket from Raipur to Ahmedabad (round trip) from 21.9.2018 to 23.9.2018, via Cleartrip APP on 16.9.2018

My Name in Cleartrip Application: [protected]@yahoo.com

Once am in payment stage, i paid Rs.12, 283/- as per the procedure. Amount deducted from my account but in the application showed that the payment was failure.

As i know some transaction issue, i tried via cleartrip contact no. [protected] but for reporting i need TRIP ID.

But in my application no notifications regarding any bookings.

Note: From the Bank end, they assured that the amount was successfully processed and i have the evidence too.

Kindly help me to solve this problem.

Am awaiting for your positive reply.

Thanking You,
Harish B

Hi,

I want to bring to your notice, the incident happened with my cancellation, while booking there was a clear indication of cancellation charges, which almost should have been aed 253 per person, instead of that your company has unlawfully deducted aed 1400, as i have failed to get a proper response from any person in your company, i thought to highlight it to you

Please refer the attachment

My trip id[protected]

Regards

Manoj pillai
[protected]

Hi clear trip team,

I had booked indio ticket via hdfc smart buy app through clear trip agency on 19 june 2018 from bombay to delhi. Flight details are ujd36x - 6e - 176. I had cancelled ticket on 03 july -2018. I was supposed to get 854 rs refund within 14 days of cancellation. It's been 2.5 month still waiting for refund money. Indigo team have confirmed that they have returned money.

Flight details-ujd36x - 6e - 176
Booking date - 19 june 2018
Cancellation date - 03 july 2018
Airline - indigo
Company name - clear trip
Passenger names - rahul shantaram kamble,
Order i'd - [protected]
Neha pundlik more

While making a booking it is showing the check in baggage is charged 12 dhs for 30 kgs one way and also the same for another way. so that is 24 dhs for both ways. My trip id is [protected]. I have all the pictures step by step whatever I did while booking. Now when I checked with the Airlines they told me that they will charge dhs 50 each side for 30 kgs so both ways will be 100 dhs. I don't understand if that is the case then I would have booked Air India for 1025 where the airlines will give me meals also. Now if this is an error from your side then you will have to compensate with my baggage and charge me dhs 24 only or else refund me the whole amount. if not then I need to put this matter to the media level and tell them that cleartrip is not a proper site to book with. I have never faced any kinds of problem with your site but this is the first time and should be the last time. please take this matter serious as I can't afford to pay more because its indeed our hard earned money. I hope I am clear with my details. I can anytime provide you the pictures which I have taken while making the booking. I have added photos where nothing is showing that the baggages are removed while confirming the payment.

Trip id[protected]. Ticket (Round way) booked (2 adult and 1 infant) for new delhi to ranchi dated 16 sept 2018.
I show the passengers name wrongly printed.
My name prafful kumar correctly printed on ticket.
My wife name adhra saxena wrongly printed as prafful saxena.
Also my child (Infant) name wrongly printed as prafful singh.
This error is due to the clear trip site or server fault.

I talked to clear trip they blaming me that you filled wrong name.

But how its possible that i filled wrong first name and correct surname and correct details like nationality with dob.

My ticket amount gone wasted and now i am not able to visit my parents home.

Kindly resolve my issue and returns my whole ticket amount.

Regards,
Prafful

Dear sir/madam,

We have booked our family ticket through pnr # 1801264. Due to some reason, all the passengers unable to return the on the scheduled return date. Only one passenger returned out of 6 passengers and we have informed jet airways customer care well in advance about the cancellation of other 5 passengers. Jet airways customer care confirmed that we will get the refund of approximately inr 3050/- per passenger.

Return travel date is 31.07.2018 and it is now 14.08.2018 i. E 14 days after the return date and i have not received any refund for the cancellation of other 5 passengers.

Kindly look into the matter and revert back at the earliest.

Thanking you,

Mr. Afeeq hussain baikampady
[protected]