ClearTrip Complaints & Reviews

I had booked my tickets through clear-trip app on[protected] for[protected] and return[protected] Mangalore to Hyderabad. My wife's ticket also was booked by me same time from Sharjah to Hyderabad[protected] and return[protected]. Since I was confused with the timing I realized that I should have booked on[protected] . The ticket fare was 6, 807 INR .I immediately contacted clear-tip agent through online chat and explained about the issue. She instructed me to book another ticket using the same mode of payment and mention the same email id and mobile number and provide the new booking reference number to her and she will initiate the cancellation and I will refunded the whole amount without any deduction, but after few minutes I received a email from INDIGO AIRLINES about airlines regarding the cancellation and refund was initiated fully to clear-trip. Similarly I received a email from clear-trip that your cancellation is been done and a refund of INR 702 will be refunded to you. I called INDIGO AIRLINES personally to check about the cancellation charges and I was shocked to hear from them that they have not charged any cancellation charges. I contacted Clear-trip by phone on [protected] and explained the whole matter and I was assured about the refund telephonic conversation as well as email, but till now i have not got my refund. I am calling them daily for the status but every time the moment i call a new person answers and gives the assurance. So far I have spoken to ANGEL, RANJANA, UTTAM I had paid from my NRE account and when I ask how will you refund ? they dont have satisfying answers at all . They are cheating the customers.

I have booked hotel room for four days, believing in the cleartrip claim that their price is cheaper, if not half the price. They charged me 35 % more than i have been paying for the same hotel in guntur, india, when i booked directly, at the end of my four days stay. Another frustrating experience is that for booking through the cleartrip, i was given the worst room possible in the hotel and i could not sleep three nights.
I may not have known their dishonest business had i not extended my stay in the same hotel.
I am not sure how a company that rips off the people are allowed to be in business.

My husband booked 5 air ticket using cleartrip from new delhi to doha on 23rd may 2018 the trip id is:[protected] and 3 tickets cancelled out of 5 on 25th may i. E. 1 day before travel date. We have received a cancelled mail by clear trip site same time but when we did query to indigo airlines we have come to know that they did not received any information from clear trip about cancellation and a nominal refund amount was generated by them due to non travelling by passenger and transferred on account of clear trip. This shows that due to negligence of clear trip we have loosed our huge amount.
Moreover the support/costumer care number and toll free numbers are not connecting because of we are not able to contact them.

This is clearly a harassment by this web site. I would never recommend anyone to use cleartrip.

Dear sir,
Trip id:[protected]
This international air tkt maa-dfw & return got cancelled on 23 aug. The journey date was 29th aug. & return 23 jan 2019, both sector got cancelled due health issue of the passenger.

Inspite of various telecom doc.& chat and mails, no positive response on status of refund.
It's more that 20 days passed and refund not recd.
Ravichandran. V
#[protected]

I had cancelled my flight ticket through clear trip from delhi to frankfurt on 28 august, 2018. They didn't initiate my refund even after 15 days and not attending my complaint properly. I am going through a huge mental harassment due to their irresponsive behaviour. Kindly help me in getting my money back. I have to book another ticket using this money. I am literally begging them for my own money. Clear trip is very bad website for bookings and all. Zero stars.

I wanted to change the dates for my return ticket from delhi to hyd on 19th oct to a future date and to my surprise, i have been told that the total ticket amount will be forfeited to make this change along with the cost of new ticket on new dates. This means i will pay 13k for the same ticket which i bought in 7k just for change of dates. How ridiculous is that?

Clear trip mentions minimal amendment charges for changes and this is how they actually do but charging the entire ticket amount. This is not acceptable.

They should remove the amendment faq from clear trip website as they are misguiding the passengers.

Maxan joseph on aug 28, 2018
I have purchased 2 return tickets from kuwait to dubai by flydubai airlines for an amount of kd 109.420 which is as per flydubai is a refundable ticket. Now the tickets were processed for refund and as per the email received from clear trip the refundable amount is below kd 14.000 which is not acceptable. I, therefore, request you to look into this and get me the full refund. I have spoken to the flydubai and the consumer complaint in kuwait and eligible for the refund...

It's really bull s*. This site is being controlled by bloody cleartrip only.

I first made a flight booking using clear trip and my debit card a sum of amount 4, 120/- was deducted and I didn’t receive any update in regards to the PNR number or anything related to the booking which was supposed to receive,
The sum of amount was deducted from my bank account,
As advices by the customer care
The sum of amount was deducted and however was not received by clear trip
I made another booking because it’s very urgent to me to make it to the destination
I again followed the steps adviced by the customer care from clear trip and made a second Booking and sum of 4120/- was again deducted by my account to clear trip but no pnr or ticket was generated it’s a fraud that’s made me left with a loss of 8240/- from Cleartrip help me get my money

I had booked air tickets through cleartrip on the….

My trip was planned from kolkata to bangalore on 6th by …
And
Return on the 9th

This booking was made on the internet and the additional payments as demanded made for services like non vegetarian meal and special seats. We had selected 1f on the way out and 12a on the return flight.

The transaction was shown as completed and charges deducted from my account.

I received an e-mail showing my ticket details as well as the seat numbers and the meals booked.

I was very happy with the prompt email and passed details onto my friend so that he could book similarly nearby seats.

Today on arrival at the airport i found that a web check in had been done for me on an entirely different seat number without any information to me. The newly assigned seats were 26b on the way out and 16a on the way back. I had a long chat with the lady at the counter and managed to get 26a changed to 14 f. But still not a premium seat as i had paid for.

On enquiring, i was told by the indigo airport staff ms. Priyanka that the cleartrip company had not paid for the seat in the first place and had only paid for the meal.

My question is how could they have done this and yet assigned me a paid seat (For which they charged me) as seen on the e mail. There is an error either by cleartrip or indigo. Both are reputed companies and such a glaring documented anomaly is not explicable.

I would request an explanation and correction

Today 7th september i booked a ticket from bangalore to hyderabad, ticket number :[protected]

As i wanted to do the booking only on website that can allow me refund the money upon cancellation i opted to continue with the booking in cleartrip.com.

None of the web-pages in the flow of booking a ticket had any cancellation rules mentioned.in fact one of the pages strongly mentioned in bold capitals that it is a "refundable ticket" which made me trust clear-trip and proceed to book my ticket. But suddenly at the time of cancellation, lots of rules are being communicated, it is being told that cancellation is possible only 24 hours before departure time.

Attached screenshot that says ticket is refundable, can you please resolve the issue asap.

I booked a flight by spice air to travel on 12th/november 2018, 0230 to chennai from colombo, and return 25th early morning. R on 6th september 2018, night time say around 2300 hours.

Deducted lkr. 22100, from my visa card. I gave otp, etc, but i have not received the air ticket and i am frustrated..

I have booked with other tickets.

I need a urgent reply.

Date of incident 06/09/2018
K. Rajendran mobile no.[protected]

I am k. Rajendran booked air ticket from coimbatore to chennai (Indigo airlines) thru cleartrip on 06/09/2018 to travel on 07/09/2018 after payment process rs.4122 debited my axis bank account at 18.46hrs on 06/09/18 bank transaction no.499590. I have not got transaction id and payment refund

Hi,

I had booked a refundable ticket via clear trip from mumbai to chennai (Trip id:[protected] for the 14th of august 2018. I had to cancel the ticket as the time was very less for my son to board the flight.. It was clearly mentioned in the ticket that upto 1635 the refund amount would be around 2900 rs. I cancelled the ticket and also got the confirmation from clear trip that the ticket was cancelled at 16:32 pm.. Inspite of that i get a mail from them that there is 0 refund to be processed. I dont understand how this can be when it is clearly mentioned in the ticket. If they were taking 100% ticket money then it should have been mentioned as a non refundable ticket or i should have been allowed to atleast block another date which i wasn't given the option of. Have been writing to them several times, but am not getting any response. This is the first time that i am booking through clear trip and have had a horrible experience. Please take action against this company and request your support in getting my refund. They are not interested in even writing back and acknowledging the mail.. Its more than 3 weeks and i have just received one mail from them and after that nothing. Nothing but a fraudulent organisation who is taking money for 0 services provided.

I had faced harassment from cleartrip. I had booked airlines in last april and due to death of my grandmother i had cancelled after 10 days of booking. Now i got a mail from cleartrip on 27/02/2018 for the necessary docs. I had submitted death certificate with all the other docs on 28/02/2018. After that i have sent several reminders but till date there is no response. Please tell them to clear all my dues against this trip id as i cant pay this amount of rs 56000.

I booked three flight tickets from chennai to colombo (Round trip) on 21st of august. Trip id:[protected] pnr: y8cj3. Our date of journey was to be on the 15th of november. We had to cancel this booking as our intention was to book on air indigo & we selected the correct flight on the app, confirmed all details just before making payment. However to our surprise we got booked on air india & that was the only reason for us to cancel that booking which we did the very next minute after if was booked. Now i believe there was some flaw in the app which didn't show any details of the flight on the payment screen, didn't ask for any confirmation. Even at the time of cancellation neither did i get any notification/confirmation as to how much amount would be deducted. We immediately wrote an email the next morning to clear trip inquiring how much would be refunded, much to our surprise we were informed that we would be getting rs.10, 636 out of the total fare of rs.31, 225. It is totally absurd & we are totally disappointed that they charged (Rs.20589) 65.93% for a cancellation done just minutes after booking & that too when the date of the journey was more than 2 months from the time i booked. Ever since then clear trip private limited & air india have been passing the buck on each other. I booked it through clear trip assuming that it would be hassle free, however its just been an ordeal to us.
Request a reasonable cancellation to be levied & the balance amount refunded at the earliest.

Hi,

I booked one ticket[protected] yesterday with misspell name so i cancelled the ticket to book another one with correct name, in portal they have shown as while cancelling the refundable amount will be '2149'. But when i did cancel it updated as refundable amount as nil. This is something nonsense worst travel agent. If you are not paying the refundable amount then why you are showing the refundable amount before cancelling.

Even though i booked another ticket for that, but i did not get back my money.
I will never recommend for this travel agent.

I have booked my flight ticket not having cleartrip account for imphal from guwahati using cleartrip, departing on 30/08/18. I have paid the ticket amount but i didn't get any confirmation text in my phone or trip id in my email. please help me get my ticket confirmation through my email, so that i can get my ticket without any problem. I am also attaching the screenshot text that deducts from my account.

As we discussed earlier, i have booked the flight ticket (Ticket 098-[protected], pnr is q6hzcv, trip id is[protected].) for my son from delhi to vancouver via san francisco yesterday at around 6 pm. Post booking only i get to know it need a transit visa while checking the ticket important note.
Inline image
Hence i need to cancel the ticket with in 2 hours. I have not been told this before or during the process of purchasing the ticket. It is the responsibility of the travel agency to refund the amount inr 65, 519 /-.

Request your sincere support and quick refund. I will highly appreciate your services if get the refund and advice many of my office colleagues to use the services of your travel agency in future.

Best regards
Amit bansal
Senior project manager,
Infosys limited

My german number : +49 [protected]

Ticket for kochi - lucknow return flight — trip id [protected]
Mr raveendran menon sfiukw
Amount paid ₹15, 633 (Payment was effected from my account via net banking)
Trip id [protected]
My flight banglore - kochi on 15th august was cancelled on account of the closure of kochi airport due to floods. And the airline had offered the refund up on cancelling that sector (Banglore - kochi) and accordingly i was told that amount will be credited to me through the agent (Cleartrip) immediately after 7 days. However till to day i have not received the fund back. Please look into this matter and do the needful without further delay.
Kind regards
Raveendran menon

Hello, my money got deducted inr 12202/- but ticket was not booked. Please initiate the refund.

Name: bhanu chandar
Was booked flight from goa to hyderabad (26-aug-2018)

Called the bank as per them transaction id is vt182400075000010055014 and i have received a message that money is deducted. Please do the needful asap as my amount already got deducted and i didn't receive any confirmation from clear trip.