ClearTrip Complaints & Reviews

We had booked a flight from mumbai to mangalore for 28th august through cleartrip. The booking was done on 29th may 2018. The flight was cancelled and we were not informed properly. We had to find out after we reached the airport. There was no call or sms to inform about the cancellation. Just a mail which got lost in their own 100s of spam mails. As we had all other bookings done in mangalore, we had no option other than taking a last minute flight which was very expensive. We had to pay for extra baggage also as our original flight had more allowance.
We had a horrible travel experience.
Please look into it as we had a horrible experience and loss of money
Booking id:[protected]
Booking name: kapil gpalakrishnan
Email: [protected]@gmail.com
Phone: [protected]

Hello. My money got deducted INR 7647, but the ticket was not booked. Please initiate the refund.
Name : Sanchit Kakkar
Was booking flight from MUM - DEl(8th Dec 2018) and DEL - MUM(16th Dec 2018).

Called the bank and they said they can't see any transaction and but I have received a msg that the money is deducted. Require urgent help as I need to book the tickets

I had book a flight with cleartrip through credit card, which due to some situation i had to cancel, and booked another. Flight which i cancelled was 48k and after reducing 15k towards gst, cancellation and convenience fees i got refund of 33k. I did not get the refund on my credit card, but i got on cleartrip wallet. I requested to credit my cleartrip balance to my bank account for which they said it's against their policy to refund wallet balance in any other method.

I also felt that my laptop has been technically compromised and my wallet balance is at stake as these days we keep our passwords saves at google websites. I told them to understand my exceptional situation and give me my wallet balance as bank refund. They just kept saying we are sorry, we ubderstand your problem but we cannot do anything.

I gave them different options

I told them to refund my wallet balance into my bank account. They denied that.

I told them i want to close my cleartrip account so will they settle my wallet balance to my bank account. They said no if i close the account, the balance will be taken by them, and they don't have policy to close the account.

I don't understand why they are not giving me my own money i had to literally call them 5 -6 times, talk for an hour and beg my own money but their company policy does not allow them to do anything.

There company policy allows them to take away wallet money of their customers but do ot allow them to clear wallet balance under exceptional situations.

I feel helpless.

Hi my name is manjula sharma my hubbby pnr no is gbqfjc his mail id is [protected]@gmail.com. He hav to travel from amritsar to mumbai on 31 august.
But apart from that one more flight ticket with pnr sg6vww ms shayma khan also comes on my email id and she had booked ticket via same phone no [protected]. How come it possible.
Later when we contact with indigo they told that they had updated phone number as well as email id.
With humble regarda only i want to know that who had booked ticket of saima lhan using my husband email id and phone no.
Thanking for helping u
Regards
Veey much thanfull to u i[censored] provide me authentic detail... Now its not matter of money... Its matter of trust and relarion.

Hii m manjula shatma and mu husband trip id is[protected] booke tickets from amrirat to mumbaion 31th augustbut very next second one more tickets come on my husbans id ms sayma khan her trip id is[protected]. Whn i call indigo theysaid they hav registered mobile and id f my husband for this vooking. Ecn ur clear trip executive said same. One more thi g in indigo id and phone no has been updated by whom i dnt onow... Becoz they are not sayma khan number.[protected] ye no update kiya hai indigo pe aur email id hai [protected]@gmail.com. Its my humble request to clear trip helpe out in this case my husband said i had not book tickets.. His tickets money give by his friend. Npw i want proff and propee confirmation who had booked ticket by which account.. Uderwise i have to go consumer court... Ye bat do tickets ki nahi hai jhit sach ki hai... Aap sahi hai to with proof mujhe batye

I have purchased 2 return tickets from kuwait to dubai by flydubai airlines for an amount of kd 109.420 which is as per flydubai is a refundable ticket. Now the tickets were processed for refund and as per the email received from clear trip the refundable amount is below kd 14.000 which is not acceptable. I, therefore, request you to look into this and get me the full refund. I have spoken to the flydubai and the consumer complaint in kuwait and eligible for the refund.

I had booked a round trip from mumbai to trivandrum through cleartrip for my dad in which it was mentioned as terminal 1 of trivandrum airport for both destination and departure. The trip from mumbai to trivandrum was fine. However while returning, to his surprise he realised that the flight was supposed to take off from terminal 2 which is 8 kms away from terminal 1. On asking the air india officials, they claimed they had no role in this misunderstanding, it was solely cleartrip’s error and he has to help himself. This is to bring to the notice that there were several passengers who were victims to this negligence. What made me lodge this complaint is that my dad was travelling on emergency to attend two funerals (Brother and brother in law), this inconvenience is so disturbing for such a passenger. We request to rectify this issue at the earliest to avoid unwanted confusions and inconvenience in the future.

Sir, i had done a transaction of train reservation on 24 august, which is not completed but amount of rs.4585/- has been debited from my a/c. Transaction no. Is [protected].
Please check the details & make sure to get me my money back. I had already done another transaction on same day which is completed and i received ticket.
Thanks,
Sandeep nagawekar
Dapoli.
[protected]@gmail.com
[protected]/[protected]

My son's (Pratik Shendarkar) PNR No. for travel between Bombay and Chennai dated 30.6.2018 was ZCH58P. The said ticket was cancelled and the Indigo vide its email has intimated that an amount of Rs.410/- has been refunded to the Agent i.e. Cleartrip. During interactions with your customer care, it has been assured to me that amount will be refunded at the earliest. However, it is regretted that the same has not yet been done. Kindly do the needful at the earliest.

(Prashant Shendarkar)
Mob.[protected]

The customer service was good but that didnt ensure a full refund for my cancelled ticket.

My first booking ([protected]) wasnt a success as "the trip was no more available" and cleartrip directed me to the list of flights scheduled for 25th aug and i immediately booked another one ([protected]). Then when i checked my mail 2 tickets were confirmed.

Considering that i applied for cancellation within 20 minutes and contacted the customer care and narrated the situation, i hoped to get a full refund. But since i havent got a positive response yet, i would avoid cleartrip from now on. All my family have been booking flights on cleartrip this year, but since we have lost confidence in the service and have lost the sum for no fault on our part, we are complelled to choose another option.

My booking id-[protected] (Cleartrip)
Date of journey-27/8/2018
Type of booking-round trip (Pune to cochin and back)
Name - mohanan erumbranellur + 3 passengers
Called you on 22nd but told me that cochin airport will open for flights on 26th. Called spicejet and told me that airport is closed till 29th. They told me that if you cancel your tickets full refund is admissible to you since it is not your fault. So myself opted for it. Since i am cancelling my trip my round trip ticket is not required and so they told me that entire journey amount will be reimburse to you through your agency i e cleartrip. So i contacted to day 25 th with you but no reply yet from your side. You never shown the curtsey to inform me the journey problem till this time. Evenif i contacted you twice my problem is still pending. My request is please reimburse my amount at an earliest.
Mohanan erumbranellur

I booked the flight for 8th and 11th and paid online. On 8th one hour before the flight the flight was cancelled and on the same day i asked the return also to be cancelled and the refund to be made in the airport itself. Also i spoke to an adviser of airasia asking to cancel the return ticket and refund the money. After 10 of waiting and keep calling the support team of airasia i got to know that they have refunded the amount to cleartrip but they have still not done the refund hence i tried contacting cleartrip but i can never get through to sombdy to talk so i sent mails to the support team with all these information they keep sending me this below email
Dear customer,

We are moving to chat to provide a faster resolution to your queries, and hence will not be responding to this email.

Please click the link below to locate the chat option under 'support’ / ‘need help'section in your account.

Chat with us

But this doesn't work it says the system is acting up once i put the otp which i get from them.
Its been 20 days please do help me get my money back

I have booked my kochi flight ticket from cleartrip and canceled when airlines canceled the flights. My trip id is [protected] & pnr is wk3j2u.

Please update on complain id: 6675220 (Cleartrip support desk)

I've received credit note from indigo airlines for the following amount:
Inr 19, 084.00 - pnr: wk3j2u
Inr 17, 564.00 - pnr: wk3j2u
(The documents copy attached)

Where it's clearly mentioned that the full amount is refunded to me but i received only 9k in my account. So, when i could receive the remaining amount.

Note: i called customer care and drop mail thrice but didn't hear a single word from cleartrip. So, if my problem is not solved in the next 10 days then, i will file a case against your company.

Regards
Pallav samaddar
Product head - the times of india
Office: 0120­677-6999,[protected] | ext: 6987
Mobile: [protected]

I had been to innovative film city, bangalore and booked ticket through cleartrip. On first attempt, system failure message came immediately after payment on cleartrip. Tried second time and received confirmed entry ticket. On checking bank statement, found the deduction twice. On contacting customer care, the head of the department said, i have made both the bookings using two mail id, and cheque/reference number on my bank transactions are in their record. Or someone else has misused my account for booking. Both the mail ids (One belongs to me and other belongs to unknown person). Amount can't be refund and mailed the same to me. Next day i tried again and customer care has tried calling on the other booking number and requested the contact person to provide bank statement for verifying the transaction. Still no update has come. This is a technical issue in cleartrip website/app. Transaction was done from my account and confirmed to someone else, done on the same date and time.

Why i will book twice and run back for refund. Cleartrip doesn't care for customer. Last time i have used their service and request others also not to use.

I have booked a train ticket of id number[protected] on 18/8/2018 from kollam to new delhi for 10th september 2018. Through your system the ticket was failed and my booking amount of rupees 4888/= blocked. Then i called many times your costomor care, every time they intimated that my money is refunded from cleartrip. But till date i did not received the money in my bank or not refunded to me. It is an intimation you that i m going to lodge a complaint against you legally.
G venugopalan
[protected]

I booked a flight from delhi to bhubneshwar as per details given below:
Sl no. Journey date. From. To. Pnr. Flight
1. 8th nov;18. Delhi. Bhubneshwar. Hoz7s. Ai 75
2. 13th nov;18. Bhubneshwar. Delhi. Yh3lo. Ai 76
The above flight was booked through cleartrip but i was not given the discount for the senior citizen. My age is about 71 years (Dob 19 th nov; 1947)
It is requested that i may be allowed the senior citizen discount.

I tried to make a hotel booking on 02/08/18 @ 22.34.50 and made the payment via upi (Transaction id:[protected] for an amount inr 2790. However the booking failed and the amount got debited from my account. I checked with the bank and they confirmed me that the amount has been successfully credited to your account. I was trying to reach you since then and apparently there isn't any means i could get in touch with you!. Thus i request you to kindly refund my amount at the earliest.
Please find the transaction details below:

Transaction id:[protected]
Payment address: [protected]@ybl
Notes: collect request from cleartrip for 98147782

I booked an air canada flight ticket from hyderabad to vancouver via bombay and zurich through cleartrip.com for an amount of 94000 inr. I received a ticket copy from the website stating my above said itinerary. But when i checked it on the air canada website with the given booking reference, its only reflecting the travel from bombay to vancouver (Without any mention of hyd to bom flight). I ve contacted cleartrip a number of times but they only ask for 24 to 48 hrs every time i call, with no solution or atleast a call back. I think the ticket that they have provided me is fake and thats the reason its not refelcting the same details in airlines website. I request you to please take this complaint seriously and act accordingly ben=cause my travel date is only 9 days later. Thank you

I booked a ticket from mumbai to chennai using cleartrip app. While booking the confirmation page before payment showed the flight correctly but after the booking was done the paid itinerary showed wrong ticket had been booked. I called cleartrip within 2 min of booking and reported the issue. Cleartrip customer care confirmed that the ticket is nullified and payment will be refunded on my card. However the money was not refunded on my card and in follow up calls clear trip denied i reported the issue, asked me to pay cancellation fee for a flight which was supposed to be nullified and didn't refund the money even when i disputed the charges on my credit card.

Trip id:[protected]
Booking done on 20th may 2018, sunday 9:32pm (Sms from cleartrip photo attached)
Time of reporting the issue while booking through app: 20th may 2018 sunday 9:34pm (Call log attached)

Cleartrip is required to produce the recorded conversation between me and the agent on 20th may regarding this ticket through their helpline [protected] and refund me the full ticket amount.

I have been a loyal customer of cleartrip and this is just extremely irresponsible and poor service from cleartrip.

While visiting cleartrip site on 07 august 2018 i purchased a bose speaker for rs 2709 which was shown in the same site. My sbi account shows debit of the amount viz. Rs 2709 into cleartrip account on same day my sbi transaction id with cleartrip pvt ltd on 07 aug 18 is [protected] igeaec sima transfer.
I am unable to track the bose speaker purchased and neither is cleartrip showing my purchase./ communicating any progress of my order.
Pls confirm where is the item or where is the refund..
Captain prajit
Indian navy
Mumbai