ClearTrip Complaints & Reviews

I had booked a round trip from mumbai to trivandrum through cleartrip for my dad in which it was mentioned as terminal 1 of trivandrum airport for both destination and departure. The trip from mumbai to trivandrum was fine. However while returning, to his surprise he realised that the flight was supposed to take off from terminal 2 which is 8 kms away from terminal 1. On asking the air india officials, they claimed they had no role in this misunderstanding, it was solely cleartrip’s error and he has to help himself. This is to bring to the notice that there were several passengers who were victims to this negligence. What made me lodge this complaint is that my dad was travelling on emergency to attend two funerals (Brother and brother in law), this inconvenience is so disturbing for such a passenger. We request to rectify this issue at the earliest to avoid unwanted confusions and inconvenience in the future.

Sir, i had done a transaction of train reservation on 24 august, which is not completed but amount of rs.4585/- has been debited from my a/c. Transaction no. Is [protected].
Please check the details & make sure to get me my money back. I had already done another transaction on same day which is completed and i received ticket.
Thanks,
Sandeep nagawekar
Dapoli.
[protected]@gmail.com
[protected]/[protected]

My son's (Pratik Shendarkar) PNR No. for travel between Bombay and Chennai dated 30.6.2018 was ZCH58P. The said ticket was cancelled and the Indigo vide its email has intimated that an amount of Rs.410/- has been refunded to the Agent i.e. Cleartrip. During interactions with your customer care, it has been assured to me that amount will be refunded at the earliest. However, it is regretted that the same has not yet been done. Kindly do the needful at the earliest.

(Prashant Shendarkar)
Mob.[protected]

The customer service was good but that didnt ensure a full refund for my cancelled ticket.

My first booking ([protected]) wasnt a success as "the trip was no more available" and cleartrip directed me to the list of flights scheduled for 25th aug and i immediately booked another one ([protected]). Then when i checked my mail 2 tickets were confirmed.

Considering that i applied for cancellation within 20 minutes and contacted the customer care and narrated the situation, i hoped to get a full refund. But since i havent got a positive response yet, i would avoid cleartrip from now on. All my family have been booking flights on cleartrip this year, but since we have lost confidence in the service and have lost the sum for no fault on our part, we are complelled to choose another option.

My booking id-[protected] (Cleartrip)
Date of journey-27/8/2018
Type of booking-round trip (Pune to cochin and back)
Name - mohanan erumbranellur + 3 passengers
Called you on 22nd but told me that cochin airport will open for flights on 26th. Called spicejet and told me that airport is closed till 29th. They told me that if you cancel your tickets full refund is admissible to you since it is not your fault. So myself opted for it. Since i am cancelling my trip my round trip ticket is not required and so they told me that entire journey amount will be reimburse to you through your agency i e cleartrip. So i contacted to day 25 th with you but no reply yet from your side. You never shown the curtsey to inform me the journey problem till this time. Evenif i contacted you twice my problem is still pending. My request is please reimburse my amount at an earliest.
Mohanan erumbranellur

I booked the flight for 8th and 11th and paid online. On 8th one hour before the flight the flight was cancelled and on the same day i asked the return also to be cancelled and the refund to be made in the airport itself. Also i spoke to an adviser of airasia asking to cancel the return ticket and refund the money. After 10 of waiting and keep calling the support team of airasia i got to know that they have refunded the amount to cleartrip but they have still not done the refund hence i tried contacting cleartrip but i can never get through to sombdy to talk so i sent mails to the support team with all these information they keep sending me this below email
Dear customer,

We are moving to chat to provide a faster resolution to your queries, and hence will not be responding to this email.

Please click the link below to locate the chat option under 'support’ / ‘need help'section in your account.

Chat with us

But this doesn't work it says the system is acting up once i put the otp which i get from them.
Its been 20 days please do help me get my money back

I have booked my kochi flight ticket from cleartrip and canceled when airlines canceled the flights. My trip id is [protected] & pnr is wk3j2u.

Please update on complain id: 6675220 (Cleartrip support desk)

I've received credit note from indigo airlines for the following amount:
Inr 19, 084.00 - pnr: wk3j2u
Inr 17, 564.00 - pnr: wk3j2u
(The documents copy attached)

Where it's clearly mentioned that the full amount is refunded to me but i received only 9k in my account. So, when i could receive the remaining amount.

Note: i called customer care and drop mail thrice but didn't hear a single word from cleartrip. So, if my problem is not solved in the next 10 days then, i will file a case against your company.

Regards
Pallav samaddar
Product head - the times of india
Office: 0120­677-6999,[protected] | ext: 6987
Mobile: [protected]

I had been to innovative film city, bangalore and booked ticket through cleartrip. On first attempt, system failure message came immediately after payment on cleartrip. Tried second time and received confirmed entry ticket. On checking bank statement, found the deduction twice. On contacting customer care, the head of the department said, i have made both the bookings using two mail id, and cheque/reference number on my bank transactions are in their record. Or someone else has misused my account for booking. Both the mail ids (One belongs to me and other belongs to unknown person). Amount can't be refund and mailed the same to me. Next day i tried again and customer care has tried calling on the other booking number and requested the contact person to provide bank statement for verifying the transaction. Still no update has come. This is a technical issue in cleartrip website/app. Transaction was done from my account and confirmed to someone else, done on the same date and time.

Why i will book twice and run back for refund. Cleartrip doesn't care for customer. Last time i have used their service and request others also not to use.

I have booked a train ticket of id number[protected] on 18/8/2018 from kollam to new delhi for 10th september 2018. Through your system the ticket was failed and my booking amount of rupees 4888/= blocked. Then i called many times your costomor care, every time they intimated that my money is refunded from cleartrip. But till date i did not received the money in my bank or not refunded to me. It is an intimation you that i m going to lodge a complaint against you legally.
G venugopalan
[protected]

I booked a flight from delhi to bhubneshwar as per details given below:
Sl no. Journey date. From. To. Pnr. Flight
1. 8th nov;18. Delhi. Bhubneshwar. Hoz7s. Ai 75
2. 13th nov;18. Bhubneshwar. Delhi. Yh3lo. Ai 76
The above flight was booked through cleartrip but i was not given the discount for the senior citizen. My age is about 71 years (Dob 19 th nov; 1947)
It is requested that i may be allowed the senior citizen discount.

I tried to make a hotel booking on 02/08/18 @ 22.34.50 and made the payment via upi (Transaction id:[protected] for an amount inr 2790. However the booking failed and the amount got debited from my account. I checked with the bank and they confirmed me that the amount has been successfully credited to your account. I was trying to reach you since then and apparently there isn't any means i could get in touch with you!. Thus i request you to kindly refund my amount at the earliest.
Please find the transaction details below:

Transaction id:[protected]
Payment address: [protected]@ybl
Notes: collect request from cleartrip for 98147782

I booked an air canada flight ticket from hyderabad to vancouver via bombay and zurich through cleartrip.com for an amount of 94000 inr. I received a ticket copy from the website stating my above said itinerary. But when i checked it on the air canada website with the given booking reference, its only reflecting the travel from bombay to vancouver (Without any mention of hyd to bom flight). I ve contacted cleartrip a number of times but they only ask for 24 to 48 hrs every time i call, with no solution or atleast a call back. I think the ticket that they have provided me is fake and thats the reason its not refelcting the same details in airlines website. I request you to please take this complaint seriously and act accordingly ben=cause my travel date is only 9 days later. Thank you

I booked a ticket from mumbai to chennai using cleartrip app. While booking the confirmation page before payment showed the flight correctly but after the booking was done the paid itinerary showed wrong ticket had been booked. I called cleartrip within 2 min of booking and reported the issue. Cleartrip customer care confirmed that the ticket is nullified and payment will be refunded on my card. However the money was not refunded on my card and in follow up calls clear trip denied i reported the issue, asked me to pay cancellation fee for a flight which was supposed to be nullified and didn't refund the money even when i disputed the charges on my credit card.

Trip id:[protected]
Booking done on 20th may 2018, sunday 9:32pm (Sms from cleartrip photo attached)
Time of reporting the issue while booking through app: 20th may 2018 sunday 9:34pm (Call log attached)

Cleartrip is required to produce the recorded conversation between me and the agent on 20th may regarding this ticket through their helpline [protected] and refund me the full ticket amount.

I have been a loyal customer of cleartrip and this is just extremely irresponsible and poor service from cleartrip.

While visiting cleartrip site on 07 august 2018 i purchased a bose speaker for rs 2709 which was shown in the same site. My sbi account shows debit of the amount viz. Rs 2709 into cleartrip account on same day my sbi transaction id with cleartrip pvt ltd on 07 aug 18 is [protected] igeaec sima transfer.
I am unable to track the bose speaker purchased and neither is cleartrip showing my purchase./ communicating any progress of my order.
Pls confirm where is the item or where is the refund..
Captain prajit
Indian navy
Mumbai

Dear sir/madam,

As per below mail received, i can not accept any other flight time from spicejet, so i request you to please cancel my mumbai - manglore return ticket & refund the amount at earliest.

Also attached received mail copy from spicejet for your reference.
Trip id :[protected]

Name : savita shetty

Travel date : 28.08.2018 (Mumbai to manglore)
02.09.2018 (Manglore to mumbai)

Contact no. [protected]/[protected]

Waiting for your early reply.

I have cancelled the onward journey ticket PNR number UBF9SW from COK - BOM as COK air port was closed due to heavy Flood and there was no Flights from this Airport.

However, regret to inform that instead of giving full refund, I have received only 35% of the ticket amount from Cleartrip through whom I have booked the tickets. Understand from the airline that they have refunded INR 10580 against the cancellation of above said ticket. Since it was no fault from us and we were ready to take the flight if it was there as usual.

It is totally unfair from the Cleartrip side if there was natural calamity which caused heavy damages for life and property of Keralites.

When am trying to book ticket flight ticket from New Delhi to Chennai yesterday at 11:07 pm, I completed my payment details, entered otp pin but I received a transaction denied page and money has been debited from my account. Please help me to sort out this problem. I have attached the transaction denied page and snapshot of the account balance msg too.

Received tickets. Found dates in reverse order. Tried modify journey but failed. Re-booked fresh tickets and cancelled tickets trip id: [protected], in less than an hour. Details, clear trip id [protected] tkt, ey255-16/8/18, ccu-auh/ey256-24 aug 2018 - auh to ccu, cost aed 2250/-.

New tats - e tkt[protected] ey 256-16.8.18- auh to ccu/ey 255-24.8.18-ccu to auh - amount aed 3427/-

Clear trip refund aed 1522, deduction 728/- charged by air lines. Since travelling y same airline-destination-time - date in reverse order, airline shouldn’t tax twice. Please request airline refund cancellation charge

I have made 2 booking in last since 11th August with trip id :[protected] and[protected] respectively, but the transactions failed . The amount although was deducted from my account for approx INR 18K total. Now after almost 12 days passed by and the refund is still not made . Everytime I call the customer service i get the same reply stating it will take another 4-5 days for refund. This is a good way to block somebody's money .
So pathetic web portal cleartrip have . When I ask to talk to the manager or escalate this, the team never allows me or transfer my call to the upper level . I find cleartrip team no intention to solve the problem with seriousness or they are doing fraud business and playing with customers money .


The site is pathetic and would suggest others to use other portals to book tickets

I booked airline ticket on flydubai airlines via cleartrip website on 13th august 2018 using my emirates nbd credit card. Preferred travel date was on 17th august 2018 (Kochi to dubai) and return on 22nd august 2018 (Dubai to kochi) and the charges was aed1735. As usual it was redirected to payment window and i received an otp from my bank. The payment window was hanged and remained idle. Without entering the otp number, cleartrip deducted the money from my account and received an message that ticket was generated. It will be an system error and i canceled the ticket within half an hour and requested for refunding the money. How can cleartrip deduct my money without entering the doublesecure otp from my side?
I canceled the booking and contacted my bank as well as airlines. Got feedback from airlines that airlines didn't received money from cleartrip and its under cleartrip only and the provided pnr number is not by airlines. On otherhand, i contacted bank and mentioned the same and the payment was deducted by cleartrip website only.
I contacted cleartrip for cancelation and refunding the money as the booking was not completed from my side. I got a bad feedback from cleartrip that your money cant be refunded and cleartrip cant deduct money without entering otp. As far i know, without the cardholder entering the otp money cant be withdrawn. But here cleartrip did so. I hereby request to enquire about the fact and refund the full amount i paid for booking.

Thanks & regards
Sebi joy
[protected]