ClearTrip Complaints & Reviews

Please help!
Today morning, I was trying to book return flight from Mumbai to Goa for 10th Aug - 13th Aug.

Flight details:
Mumbai-Goa Air India AI-83 05.05 am to 06.20 am[protected]
Goa-Mumbai Spice Jet 13.30 pm to 14.55 pm[protected]

The money (Rs. 3894) got debited from my bank account but i did not get any booking confirmation or any booking id from ClearTrip...the webpage got hanged there. Since then I am trying to call their toll free number but its asking to put the booking id which I don't have. Please help to get my booking done or to get my money back.
Kindly get in contact with me on my email id.

Please note that despite having mailed twice on 2nd and 12th July, 2018, for refund against cancellation of my and my wife's journey ticket by Indigo on 8th July, 2018, from Kolkata to Mumbai, which the airlines had done at their end, no refund has been made from your end for Rs1878 as per terms of refund informed by Indigo.
Our Trip ID No is[protected]. Please respond to my mail and arrange to make the refund urgently.

Kanak Kumar Das

When i booked the ticket in scoot airways, it says only hand luggage is allowed, incase of checkin baggage, starts $15 for 15kgs. When i traveled, i have carried 38kgs for 4 persons. If so considering 3x15 kgs, the amount should be $45. that is INR 2250. Also, when i booked the ticket, i tried for online booking for luggage which could not find on that page.
Finally, i have charged for 2x20Kgs, i.e., 2 x INR 4093, i.e., INR 8186.

Can you please explain.
1. Why cleartrip website doesn't giving correct direction while booking.
2. Whether i have paid over amount, if please arrange for refund the balance
contact detail:
+91 [protected]
[protected]@rediffmail.com

Kindly refund my extra INR7152 for which jet airways has clearly denied .You guys had wrongly taken the said amount & fooling when enquired with Airline people they clearly denied for it .
Waiting for your valuable reply already have proceeded further & had asked for a written communication for them once it is with me kindly help me out.
Trip id:[protected].

Dear Sir/Madam,

I have cancelled the below ticket 3 month ago and have not received any Refund until today. Please let me know when can I receive the refund amount.

Trip ID :[protected]
Bangalore to Doha Tue, 27 Mar 2018
Qatar Airways

QR-573
BLR 03:45 05:50 DOH
Tue, 27 Mar 2018 4h 35m Tue, 27 Mar 2018
Bangalore - Kempegowda International Airport Economy Doha - Doha

Doha to Bangalore Wed, 25 Apr 2018
Qatar Airways

QR-572
DOH 19:30 02:20 BLR
Wed, 25 Apr 2018 4h 20m Thu, 26 Apr 2018
Doha - Doha Economy Bangalore - Kempegowda International Airport

TRAVELLERS AIRLINE PNR TICKET NO.
Mrs. asma sultana PDS2FS 157-[protected]
Mstr. muhammad bin zahid PDS2FS 157-[protected]
Miss. zara bint zahid PDS2FS 157-[protected]

Hope you will do the needful ASAP.

Your`s sincerely
Chandy Benson

This is a official complaint on the refund of cancel;led tickets

its been a month now that ive been following up on the refund for the cancelled flight i had booked with you.

Apparently, the feedback am getting from you is that fly dubai is not responding on your email.

I called fly dubai and i was told that they did not received any follow up from your side!!!

is this how you deal with your clients???!!!

your services is so horrible and your call center agents are not helpful at all!!!

they always promised to make a call back and till now nobody had done any single call to update on my refund status

today i spoke to ranja ghupta and its the same promises that she will call me but she never did!!!

i dont understand how these customer servie people are being trained!!!

your call center agent and tema leaders too are not so helpful!!!

either they will hang you on the phone for 2 long as seems to be not more that 2 minutes!!! or they hang up untill
the line will be closed.

So dissapointed how your customer services is so poor and unprofessional!!!

i hope this email reached to the top management as this is getting worst!!!

i will send a official email as well to the top management of cleatrip as this is getting no where!!!

very upset customer!!!

I had booked water kingdom tickets on 23/06/18 for the date of 24/06/18.but while booking tickets the amount is debited from my account Rs-3562 from clear trip.(photo of the same is attached) and it shows the message of error in payment.(photo of the same is also attached). after this message we called customer care of clear trip, they assured us that debited amount will be credited within 2--3 days. but till today the amount is not credited in my account. kindly resolve this issue as there is no trip id is provided by clear trip.

Regards
Vinod Chavan

This is reference to the resent air ticket booking thru clear trip, while the time of booking it is not showing baggage allowance information in booking portal, when i call in customer care only i will come to know what is my actual baggage allowance but it is not more than 20 kg, at the same time airlines company is offering 30 kg with the same fair. This is absolutely misleading the regular customer like me and it is injustice.
br...

Didnt get the confirmational mail but money is detucted from the account
I my booked my tickect... My money is detucted but i didnt get the confirmation mail.
Flight from - kochin to ahmedabad
Date -3rd july
Name pretty lamu
Flight - indigo 6e668
Timing-10pm-11pm
Mail i'd: [protected]@gmail.com
Send me the confirmation mail asap otherwise refund me the full amount right now..

Hi,

I cancelled my round ticket from mumbai to hong kong on 12 june 2018. The cancellation was done online.
I received a mail from cleartrip that the balance money will be refund into the bank account in 5-7 working days.
But 25 days have passed by no definite answer is received till date and i am yet to receive the refund money. Have been calling since last 20 days to know where the problem is but every time a different person on the line falsely assures of response in 2 days.
I have even forwarded the bank credit card statement showing the debits as per their instruction from the day of booking cancellation.

I contacted the bank as well, but they do not have any information about the refund money.
Can you please help me to check the money is being held up.
I hence request the refund to be made as soon as possible with out any further delay.
I am really disappointed with clear trip services.

The trip id is [protected]

On 24th june 2018 i had sent a detailed complaint to you regarding not refund of my cancelled ticket amount.. On receipt of my complaint you have sent a m, ail sating that my compliant has been sent to clear trip complaint but till date i have not received any response from your side nor i have received my money back.

I had also called in support mobile no. [protected] and they have also assured me that they will take care of my complaint and will resolve the same at the earliest but till date the matter is not settled.

I therefore request you to resolve my matter by returning my money within a week failing which i have no other alternative but to move before the appropriate court of law for redress of my grievances.
Please not if you failed to do so you would be saddled with the cost and consequences thereof.

Rgeards,

Kavita tewari rao,
Near income tax office,
Shadipur.
Andaman & nicobar islands,
Port blair - 744101.
[protected]

Hi, when we tried to web check in for 1st sept amritsar-bangalore flight for 2 passengers mr. Madhusuda nagaraja and mrs. Roopashree (Pnr: mfblgh we came to know that this flight has been cancelled by airline. So we called spicejet and requested them to cancel this ticket so that we can rebook on another flight. We need to get the full refund for this booking as the flight was originally cancelled by airline. We paid rs.8, 218/- towards our ticket. But as per cleartrip we are getting refund of only rs.1, 178. Pls explain why is it so..???

Madhusudan

I have booked my ticket from dubai to kochi and kochi to dubai via clear trip
Trip id[protected] /[protected]
Travel date 16th and return 25th

I have called the customer care 3or 4days before my travel and i was i formed that i can cancel /modify my booking 24hours prior to my travel.
I called on 15th which was 24hours prior to the travel and i cancelled my booking and i was told of getting a refund of 774aed after all charges with 5to 7working days

I got email from airline that i have my flight on 16 so i called again clear trip cc to confirm whether the cancellation was done or not
I was infomed that the cancellation was not done due to some system issue from cleartrip

Now as of 1st july i have received only 211aed as my refund.
I have wasted many money calling the international line without any proper solution
The company if holding my money without any reason

There cc is not aware about what is happening

I badly need my refund at the early, i kept the money for the repayment of loan which i failed due to which i will be getting fine from the bank

I need compensation for it and for the mobile call expense

I hope this will taken up seeiously

I booked a train ticket from you for journey date 6/7/18 from mathura jn to amritsar jn for 1 passenger deepak kumar male 62 years in sleeper class & paid for the same through credit card, for which 376 rupees got debited to my card, but when i was redirected to irctc site for confirmation of booking, irctc was not reachable, after some time when i reached their site it read, that my session got expired & i could not complete the booking. Now my main concern is that my card has already been debited and i could not have the booking done. So please refund the amount of rs 376 to my card.

I went on the trip with my family to jilling silent trail sanctuary, nainital. I carried out the two bookings from two different contact numbers. One of the booking id is[protected]. I booked two standard rooms worth ~rs. 28000 for two days and one premium rooms for one day through separate booking. When we reached there, they kept us in the living area for almost 3 hours. We were happy to see the living area, however, when they showed us the room our happiness just got vanished. First, they showed us the room of a jungle lodge which was totally sub-standard. Then they showed us the total unfurnished room (Which was actually a storeroom beneath the kitchen) which did not have any latch in the windows and the place was damped and stinking. We refused to keep our mother to stay there and since there was no other room available, we adjusted our mother to our room (But we paid 7000+ taxes for two rooms!!). Next day they provided us two standard rooms which were also substandard but not the premium one. The food was pathetic. There was no wifi or connectivity, no room services. The prices we paid were equivalent to a 3 to 5-star hotels but the services were below the standard of a dormitory. The owner lady said that she will adjust the amount but she did not even mention it next day. The whole trip cost me around 50000 but it was the disastrous one. I need my money back if possible or at least restrict them to charge so much and if they are charging so much they should provide worthy services.

The portal doesn't allow you to make a transaction using their own cleartrip gift vouchers. solution provided by support staff, since you have validity make use of them in later point in time and for now use bank payment. firstly they are unaware of their our portal issues. they sell vouchers which cannot be redeemed and the solution is 'sorry for the inconvenience caused'. vouchers brought on amazon and hence they are not ready to take the ownership of those vouchers and failing to realize the seller is cleartrip on amazon.in

I have booked ticket to DELHI - COIMBATORE ON[protected]
and i dint get my booking id and referance id
and my mail id is-([protected]@gmail.com) on cleartrip mobile application and the amount have not refunded due to non-booking and i dint get any referance of ticket.And my details
Name-Gurumoorthy
Amount-RS.21, 131)
Bank-KARUR VYSA BANK
Account Number-[protected]
Mobile Number-[protected]
Airways-INDIGO
Kindly help and do the needful asap ASAP

Regards
Gurumoorthy.M
[protected]

I have booked three tickets from clear trip on 14th may 2018 to travel from port blair to chennai by spicejet flight no. Sg 607 on 16th may 2018 for toptal amount of rs. 37, 488/- but subsequently the said tickets were cancelled on the same day. At the time of cancellation of the said tickets in was informed to me that the refund amount will be confirmed via mail & sms.

Yous have further informed that i will get refund amount of rs. 26, 181/- and the said refund will be appearing in my account in 5 to 7 working days but till date i have not received the amount refund back.

Thereafter i had also sent mail to you but no response was given at your end.
I once again request you to attend my complaint and to resolve the same by depositing the said amount in my account.

Sir, i booked a ticket on dated 21st june 2018 in air india flight no. Ai-612 from jaipur to mumbai date 25th june 2018, time 13.55 and return mumbai to jaipur flight ai-611 27th june 2018 time 11.15. My account was debited rs. 12721 but i was not received ticket or pnr and no booking sow in air india flight. So
Please refund my money, because i book another ticket in flight.

Regards,
Suresh kumar verma
Branch manager
State bank of india, rulyani
Distt-sikar (Rajasthan)
Mob. [protected], [protected]

Money was deducted from my account and paid into the account of cleratrip for Hotel booking near Delhi airport.Booking as not done and clear trip is not refunding money.Not responding to my mail.I wanted to speak to their custmer care number [protected] but it do not work .similarly [protected] do not have provision for direct contact.i am surprised how this co is working