ClearTrip Complaints & Reviews

While a customer is booking a ticket on your site Insurance of the trip comes as a default option. Sometimes in a hurry or otherwise this goes unnoticed and even if the customer did not want insurance, insurance has been done.
After that if customer wants to cancel the insurance and refund of the insurance amount that is not permitted.
Case in point is trip I booked today Trip Id[protected]
This is not a fair practice.
Request some body to look into this and arrange for :-
1. Refund
2. Change in booking site

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Z

zahe00786

Jul 23, 2018

Untill now there is no response from cleartrip.
i am going to take my complaint to the consumer protection department qatar within this week if i did not receive an update on my pending payments.

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S

svagencies vkm

from Kanchipuram, Tamil Nadu

Jul 31, 2018

I request you to furnish me the GST invoices for the following id's
[protected]
[protected]
[protected]
date of booking 15/07/2018
date of travel: 16/07/2018 & 17/07/2018

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Address: Mumbai City, Maharashtra, 230532

Website: www.cleartrip.com

On July 9th 2018 I have tried to book tickets from Bangalore to Kerala and they charged twice from my atm and didn’t get any msg or calls I got msg from bank that they taken amount from my account, I called coustemercare guy and he said that it will refund in 2 days it’s been 10 days now no response or no msg anything
Don’t cheat poors
Pls file a case of cheating on this company

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I was charged money 3 times for one transcation and told it will be refunded 15 to 20 days later. I did not have any money left to book any other tickets till my money is returned to my bank.

Also website showed RAC but when I booked got waitlist seats. I am travelling with kids nd MUm who has back issues. If we do not get a seat who is answerable for all inconvenience caused.

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D

DT Ross

Jul 23, 2018

I have booked my tickets to andaman for me and my child but my tickets were not book but money deducted it has been 5days money is not returned reply me

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Dear sir,
Yesterday I purchase the air ticket from Cleartrip.
It actually cost me 262.3 Kuwait dinar, but from my Nbk debit card 275.69 Kuwait dinar was deducted. Please correct it, I am looking forward for an immediate action from the concerned authorities.
Ref. Trip I’d.[protected]
Thanks,
Regards,
Sinu k. Joseph.

ClearTrip customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by Abushane Hello,
I would like to compose a complaint because the company deducted extra money .
On 19/7/2018 we purchased airline tickets from Cleartrip, it cost me KD.262.3, but when I used my debit card the company deducted KD.275.611 instead of the original fare,
KD.13 was debited extra. I will attach the ticket below for further reference.
Thanks,
Regards.

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Website: www.cleartrip.com

I made a booking through Cleartrip to go from Luang Prabang, Laos to London UK. I was forced to cancel and I have been awaiting any confirmation if the refund that I am entitled to have.
When I have asked them what is happening I only get a response that they will get back to be in a few days. When they haven't, I have contacted them again only to have my email blocked!! That is too much and so disrespectful to Thier customer.
I have since written on a separate email asking once again why am I still waiting for the refund confirmation that I am entitled to?

So could someone please assist me in this and stop blocking and ignoring my rightful requests of a refund. I will take this matter further if necessary because I have not been shown respect especially with an email being blocked.

The photos that I will share are screenshots of the person that blocked any further communication and screen shots of sent messages returning to me.
This is awful conduct and so disrespectful to a paying customer.

I also have a Cleartrip account and suddenly cannot Access my wallet with money in it.

My trip ID for that flight was: Trip ID [protected]

Thank you for your time in reading this. I sincerely hope this is resolved soon as I will share to continue with my journey.

Kind Regards

Layla Faraj

Jul 20, 2018

Complaint marked as Resolved

Cleartrip have responded today. Saying that the money will be refunded into my account and I have to wait 5/7 days for it to clear depending on my bank. Once it is clear I will confirm again. I am grateful my request was finally heard. Hopefully I will not have to experience this again from this company.

ClearTrip customer support has been notified about the posted complaint.

Jul 19, 2018

Updated by Layla.F Cleartrip — awaiting refund

1 Review
Layla.F on Jul 19, 2018
Mark as Resolved

I made a booking through Cleartrip to go from Luang Prabang, Laos to London UK. I was forced to cancel and I have been awaiting any confirmation if the refund that I am entitled to have.
When I have asked them what is happening I only get a response that they will get back to be in a few days. When they haven't, I have contacted them again only to have my email blocked!! That is too much and so disrespectful to Thier customer.
I have since written on a separate email asking once again why am I still waiting for the refund confirmation that I am entitled to?

So could someone please assist me in this and stop blocking and ignoring my rightful requests of a refund. I will take this matter further if necessary because I have not been shown respect especially with an email being blocked.

The photos that I will share are screenshots of the person that blocked any further communication and screen shots of sent messages returning to me.
This is awful conduct and so disrespectful to a paying customer.

I also have a Cleartrip account and suddenly cannot Access my wallet with money in it.
Please know I will take this to law if necessary. It is not acceptable to treat customers this way.

My trip ID for that flight was: Trip ID [protected]

Thank you for your time in reading this. I sincerely hope this is resolved soon as I wish to continue with my journey.

Kind Regards

Layla Faraj

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Address: New Delhi, Delhi, 110040

Website: www.cleartrip.com/?gclid=EAIaIQobChMIovz33oKr3AIV146PCh3QeQI5EAAYASAAEgJs2PD_BwE

Dear Team Member,

I have cancelled my trip in [protected], on 04 July 2018 at the time of cancelation your executive tell me only 910 Rs. will be deducted from your ticket and refund will be return with in 07 to 10 day.

Now after 15 day amount will be not return and when I will call on 18 July the your call center executive tell me only clear trip will retune 910 Rs.

I am very disponed and fad up from your executive she will give me wrong commitment and have lose a huge amount due to your executive. if she will confirmed me the real amount which will be return so I will never cancelled my trip.

now I will sure to you, I will and suggest to my friends, and all never booked my travel on clear trip.

thanks
shailesh
mob. [protected]

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Website: Www.cleartrip.ae

I would like to raise a complaint against kalpdev supervisor and representative named angel as these guys have been playing the fool around with me i called up more than 23 times and my isse has not been resolved and these 2 guys have assured me that they will call me next day and have not i am total disgusted with the service and really frustrated for getting my refund. Pls call me on[protected].

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M

Medapti Pavani

from Hyderabad, Telangana

Jul 19, 2018

I have booked tickets via cleartrip.but this company cleartrip has cut down amount 1414 rupees. And did not provided any information about my reservation ticket confirmation and details.pls help

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K

KESHAV SHINGRE

from Pune, Maharashtra

Jul 19, 2018

Sir i was trying to do the train booking, but didn't manage to book tickets, but credit card payment debited my bank, so request you to help me how can I get refund my amount or give me tickets for my booking

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R

Robeen

from Amritsar, Punjab

Jul 19, 2018

Dear sir I am rail ticket book and cut off account balance but I not be received ticket so plzzz sir my payment return as not ticket

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: [email protected]

Air India flight in the name of (1) Rajeshwar Arora (70 years) and Mrs Madhu Arora(67 years) were booked on 16/07/2018 as per details given below;

no flight From To PNR
1 AI 75 Delhi Bhubneshwar HOZ7S

2 AI 76 Bhubneshwar Delhi YH3LO

While Air India allows a discount to senior citizens but Cleartrip has not made it available to us. Request to account for the Senior citizen account.
Rajeshwar Arora
(M) [protected]

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R

Ragini Vigneshwaran

from Chennai, Tamil Nadu

Jul 19, 2018

I booked tickets last year with air carnival which was not refund it now.
[protected] Trip Iâ€™d
[protected] . My total amount is 8500 which is not refunded still

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Address: 00965

Website: cleartrip

I have booked an round trip air ticket of jet airways on 15 July 2018. but didn't get my ticket yet.
I feel there always kidding with promises. (ticket will be sent @ ... several time). link is below.

https://kw.cleartrip.com/account/trips/[protected]?src=

i have to get my ticket today or immediately need to refund my amount which is 153 KWD.

Jul 23, 2018

Complaint marked as Resolved

thanks, i got my ticket.

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Please help
I had trying to book flight from Chennai to Pune for 13th july on early morning flight at 10.59pm.

Flight details:
Indigo 3.30AM Flight for Pune

The money (Rs.[protected] got debited from my bank account but i did not get any booking confirmation or any booking id from ClearTrip...the webpage got hanged there. Since then I am trying to call their toll free number but its asking to put the booking id which I don't have. Please help to get my booking done or to get my money back.
Kindly get in contact with me on my email id.

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Address: Mumbai City, Maharashtra, 400072

Website: www.cleartrip.com

Please help!
Today morning, I was trying to book return flight from Mumbai to Goa for 10th Aug - 13th Aug.

Flight details:
Mumbai-Goa Air India AI-83 05.05 am to 06.20 am[protected]
Goa-Mumbai Spice Jet 13.30 pm to 14.55 pm[protected]

The money (Rs. 3894) got debited from my bank account but i did not get any booking confirmation or any booking id from ClearTrip...the webpage got hanged there. Since then I am trying to call their toll free number but its asking to put the booking id which I don't have. Please help to get my booking done or to get my money back.
Kindly get in contact with me on my email id.

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Mary Grace Turbela

Jul 19, 2018

Cleartrip my ticket is refundable I call my airlines phillipines airlines regarding this issue why you don't want to return my money your company is cheated that's my money[protected] I request to u refund my money

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Please note that despite having mailed twice on 2nd and 12th July, 2018, for refund against cancellation of my and my wife's journey ticket by Indigo on 8th July, 2018, from Kolkata to Mumbai, which the airlines had done at their end, no refund has been made from your end for Rs1878 as per terms of refund informed by Indigo.
Our Trip ID No is[protected]. Please respond to my mail and arrange to make the refund urgently.

Kanak Kumar Das

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Prashant vyass

from Gurgaon, Haryana

Jul 19, 2018

My money is detucted but i didnt get the confirmation mail and stil refund not received .

Flight from - Ahmedabad to Banglore
Booking date -6 th july
Name - Prashant vyas
Flight date - 7th july
Flight detail - Vistara uk - 924

Mail i'd: [protected]@rediffmail.com
Mob no - [protected]

Still not get refund amt...Pls provide asap.

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P

Pulkit Ridhima

from Delhi, Delhi

Jul 19, 2018

I booked flight on 14th sept for jammu to delhi from mobile [protected] but the transaction failed ..the money got deducted from amazon pay and i havnt got my flight booked..my id is [protected]@gmail.com
Please help

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Address: Chennai, Tamil Nadu, Perumbakkam

Website: cleartrip.com

When i booked the ticket in scoot airways, it says only hand luggage is allowed, incase of checkin baggage, starts $15 for 15kgs. When i traveled, i have carried 38kgs for 4 persons. If so considering 3x15 kgs, the amount should be $45. that is INR 2250. Also, when i booked the ticket, i tried for online booking for luggage which could not find on that page.
Finally, i have charged for 2x20Kgs, i.e., 2 x INR 4093, i.e., INR 8186.

Can you please explain.
1. Why cleartrip website doesn't giving correct direction while booking.
2. Whether i have paid over amount, if please arrange for refund the balance
contact detail:
+91 [protected]
[protected]@rediffmail.com

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V

vinay1952

from Gurgaon, Haryana

Jul 19, 2018

Ticket was cancelled thro air line & inform to cleartrip on 5th June. As per their mail, same shall be intimated within 5 days by clear trip. No information on amount to be refunded is received till now.

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Address: New Delhi, Delhi, 110076

Website: clear Trip

Kindly refund my extra INR7152 for which jet airways has clearly denied .You guys had wrongly taken the said amount & fooling when enquired with Airline people they clearly denied for it .
Waiting for your valuable reply already have proceeded further & had asked for a written communication for them once it is with me kindly help me out.
Trip id:[protected].

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Dear Sir/Madam,

I have cancelled the below ticket 3 month ago and have not received any Refund until today. Please let me know when can I receive the refund amount.

Trip ID :[protected]
Bangalore to Doha Tue, 27 Mar 2018
Qatar Airways

QR-573
BLR 03:45 05:50 DOH
Tue, 27 Mar 2018 4h 35m Tue, 27 Mar 2018
Bangalore - Kempegowda International Airport Economy Doha - Doha

Doha to Bangalore Wed, 25 Apr 2018
Qatar Airways

QR-572
DOH 19:30 02:20 BLR
Wed, 25 Apr 2018 4h 20m Thu, 26 Apr 2018
Doha - Doha Economy Bangalore - Kempegowda International Airport

TRAVELLERS AIRLINE PNR TICKET NO.
Mrs. asma sultana PDS2FS 157-[protected]
Mstr. muhammad bin zahid PDS2FS 157-[protected]
Miss. zara bint zahid PDS2FS 157-[protected]

Hope you will do the needful ASAP.

Your`s sincerely
Chandy Benson

ClearTrip customer support has been notified about the posted complaint.

Jul 29, 2018

Updated by zahe00786 Dear Sir/Madam,

Untill now there is no response from clear trip.
Could anyone tell me what is happening?
It is more than 3 months that i cancelled my ticket.

I need a reply from cleartrip on [protected]@gmail.com as soon as possible.

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T

T.Madhivanan

from Chennai, Tamil Nadu

Jul 11, 2018

I booked one room in Ram international hotel, pondicherry on 7th July 2018 through cleartrip on line ..amount of rs.1109 was debited from my bank account on 28th june 2018. no confirmation from yourside. kindly send your booking id and confirmation phone [protected]
mail- [protected]@yahoo.com

T.Madhivanan

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This is a official complaint on the refund of cancel;led tickets

its been a month now that ive been following up on the refund for the cancelled flight i had booked with you.

Apparently, the feedback am getting from you is that fly dubai is not responding on your email.

I called fly dubai and i was told that they did not received any follow up from your side!!!

is this how you deal with your clients???!!!

your services is so horrible and your call center agents are not helpful at all!!!

they always promised to make a call back and till now nobody had done any single call to update on my refund status

today i spoke to ranja ghupta and its the same promises that she will call me but she never did!!!

i dont understand how these customer servie people are being trained!!!

your call center agent and tema leaders too are not so helpful!!!

either they will hang you on the phone for 2 long as seems to be not more that 2 minutes!!! or they hang up untill
the line will be closed.

So dissapointed how your customer services is so poor and unprofessional!!!

i hope this email reached to the top management as this is getting worst!!!

i will send a official email as well to the top management of cleatrip as this is getting no where!!!

very upset customer!!!

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Address: Mumbai City, Maharashtra

Website: www.cleartrip.com

I had booked water kingdom tickets on 23/06/18 for the date of 24/06/18.but while booking tickets the amount is debited from my account Rs-3562 from clear trip.(photo of the same is attached) and it shows the message of error in payment.(photo of the same is also attached). after this message we called customer care of clear trip, they assured us that debited amount will be credited within 2--3 days. but till today the amount is not credited in my account. kindly resolve this issue as there is no trip id is provided by clear trip.

Regards
Vinod Chavan

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vinod bhau

from Mumbai, Maharashtra

Jul 6, 2018

kindly contact on my following details:
contact number -[protected]
email id- [protected]@gmail.com
name-vinod chavan

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V

vinod bhau

from Mumbai, Maharashtra

Jul 6, 2018

kindly contact on my following details:
contact number-[protected]
email [protected]@gmail.com
name-vinod chavan

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Address: Mumbai City, Maharashtra

Website: www.cleartrip.ae/flights

This is reference to the resent air ticket booking thru clear trip, while the time of booking it is not showing baggage allowance information in booking portal, when i call in customer care only i will come to know what is my actual baggage allowance but it is not more than 20 kg, at the same time airlines company is offering 30 kg with the same fair. This is absolutely misleading the regular customer like me and it is injustice.

To resolve my anxiousness please add baggage allowance information while the time of booking.

Hope you will consider the above and resolve the problem.

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C

Chandradeep Jaiswal

Jul 5, 2018

We booked flight ticket from Dubai to Mumbai on 26th June 2018 but due to time confusion we missed flight and then asked for refund. I got an email that there is zero refund. How is this possible. Same day your call Centre people told us that we will get refund but email says no refund. Please inquire. Trip id: [protected]. Very bad service.

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A

Asupathyraja

from Chennai, Tamil Nadu

Jul 12, 2018

I have booked Indigo flight 6E 127 ticket from Tiruvandram to Delhi through cleartrip on 4th Morning. the booking was not done but money was being deducted from my account.

I mentioned below the bank details

CCAFG2BHH488-CCACleartripPrivateL [protected] 04 Jul 2018 5, 418.00

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Didnt get the confirmational mail but money is detucted from the account
I my booked my tickect... My money is detucted but i didnt get the confirmation mail.
Flight from - kochin to ahmedabad
Date -3rd july
Name pretty lamu
Flight - indigo 6e668
Timing-10pm-11pm
Mail i'd: [protected]@gmail.com
Send me the confirmation mail asap otherwise refund me the full amount right now..

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Hi,

I cancelled my round ticket from mumbai to hong kong on 12 june 2018. The cancellation was done online.
I received a mail from cleartrip that the balance money will be refund into the bank account in 5-7 working days.
But 25 days have passed by no definite answer is received till date and i am yet to receive the refund money. Have been calling since last 20 days to know where the problem is but every time a different person on the line falsely assures of response in 2 days.
I have even forwarded the bank credit card statement showing the debits as per their instruction from the day of booking cancellation.

I contacted the bank as well, but they do not have any information about the refund money.
Can you please help me to check the money is being held up.
I hence request the refund to be made as soon as possible with out any further delay.
I am really disappointed with clear trip services.

The trip id is [protected]

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H

harikishan344

from Warangal, Telangana

Jul 6, 2018

Dear sir,

I have booked two tickets on name of Harikishan and Prasanna lakshmi on 24.06.2018 around 11:45pm. My date of travel from varanasi to vijayawada on 17.07.2018. Money got deducted but tickets were not booked. I did not get any confirmation regarding booking. Please refund my money

ClearTrip Complaints & Reviews

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ClearTrip reviews & complaints page 94

online air ticket booking

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didn't refund my money yet

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keep taking money from my account and refund processed after 20 days

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deducting extra amount

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awaiting refund

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wrong commitment from your executive during cancellation

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service

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non availability of senior citizen discount in air india flight booking

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not provide air ticket afterpay amount

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failure transaction

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money got deducted from bank but did not get booking confirmation or booking id

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non-refund of cancelled ticket amount.

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about charging for luggage in scoot, airways towards singapore trip id 180625158464

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wrongly charged amount of 7152

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payments pending

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extreme delay on refund !!!

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refund amount is not credited even after transaction failed while booking water kingdom tickets

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baggage in ticket booking

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didnt get the confirmation email but money is deducted from the account

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cancellation money is not refunded for trip id 18042566766

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