ClearTrip Complaints & Reviews

In continuation of my email dated 01/08/2018, i would like to bring the following to your notice.

This in respect of my email dated 1st august 2018 regarding refund of rs. 5706/-.in respect i have received a email on 2nd august, 2018 from one mr. Rahul tripathi, which is reproduced below :-
—
Rahul tripathi - [protected]@india.com
Dear customer

We are working on this issue and forwarded to concern team. Kindly send your contact details to get better resolution..

Thanks & regards
—

Mr rahul tripathi called me from his mobile number [protected] today informing me that he is calling from cleartrip and it is regarding the refund amount of rs. 5706/-. He was asking details of my debit card for speeding up the refund. I got suspicious and to took necessary precaution. The question is how the concerned person got the information regarding my claim for the refund of rs. 5706/-. I request that necessary steps to be taken to investigate the matter. I am also taking up the matter with the cyber cell, police dept.
Kindly acknowledge receipt.

Diwakaran nair

I had lost my invoice copy of recent international flight booking with clear trip.com. I don't have the backup copy of my ticket also.

I was trying to contact the customer care by email, but no response from their side. Then i'm trying to contact through customer care number, it's straight away asking the booking id to connect the call to support executive.

Please assist me to contact the customer care executive,...

I had booked a flight ticket for two persons from chennai to mumbai for 24th august, 2018 today at about 10 a. M. The booking was for spice jet flight scheduled to leave chennai at 22.40 hours. While making the payment i had used a debit card and though my account was debited with rs. 5706/- the tickets were not booked. My saivngs bank account was debited with the narration `pos purchase cleartrip tpsl[protected]`

Please look into the matter and arrange for the refund.

Diwakaran nair
Email id [protected]@gmail.com
Mobile [protected]

[protected]
To
The customer care manager,
Cleartrip

Dear sir / madam,

I wish to bring to your notice that i the undersigned shashikant jagtap have booked 2tickets
Ad per trip id numbers indicated below.

The cash back for one transaction has been added to my wallet while the cash back of rs. 500
For other transaction has not been added to my wallet.

My user id is [protected]@hotmail.com. I request the following responses:
1. Please inform me why cash back for the transaction trip id no.[protected] was not added
To my wallet.

2. Please credit to cash back of rs. 500/- to my wallet user id [protected]@hotmail.com

Trip id no. Amount paid cash back remarks
Trip id: [protected] ₹22, 863 ₹500/- not added to wallet.
Trip id: [protected] ₹24, 924 ₹500/- added to wallet.

Request favourable response at the earliest.

Yours faithfully,

Shashikant jagtap.

Consultant-projects
Saint-gobain glass

I was trying to book flight ticket from jaipur to hyderabad. I have submitted all the details for online payment of the flight charges. The amount was deducted rs 3870 under the ref. No. 80301013. But, i didn't get the details of e-ticket. It is not sure now that whether the ticket has been booked or not.

This transaction was done for the air asia flight no. 15-1543 at 11.40 a. M. On 25.7.18.

Please let me know the actual status.

I had booked a ticket for two persons (My wife (Remya bino thomas) and my son (Aaron bino thomas) to udaipur from mumbai for 22nd july 2018 on 20th july 2018. Now while booking the ticket i missed out to enter my wife’s first name. I. E. Remya. I realised this while i was about to print the ticket which was immediately after booking the ticket. I immediately happen to call the cleartrip customer support, i was assisted mr. Pratik. I narrated the entire incident to him, after which he kept on repeating no name change can be done as this is not allowed by the airlines (Jet airways), therefore i would need to cancel the ticket and book a new ticket. I succeeded in convincing him that he should call up the respective airlines (Jet airways) and ask them if we they could help us. He asked me to wait for 10-15 mins so that he could talk to the airlines and get back to me. At the same time i happened to call jet airways to check what can they do, to which they advised me that this can done only by the agent (Cleartrip) through which i have booked the tickets and they also mentioned this is purely on the agent’s discretion whether to do the name change or no. Pratik happened to call me back after 30 mins and he told that the airlines would not allow a name change to be done, to which i told him that i spoke to the airlines they have advised that this is the agent’s call. Now, after this pratik told me that i should give me more 30 mins so that he could try to work out some solution. So, i waited for more than 30 mins and when i did not receive a call from him, i called up the cleartrip customer support again. This time i was assisted by mr. Tejas, who advised me that pratik has left for the day and he has left a note that the outbound team needs to look into this query. Tejas told me that it’s the airlines responsibility not cleartrip’s responsibility to change the name. Then i again narrated to him the conversation that i already had with the airlines, to which he at first agreed that it’s not in cleartrip’s policy to rectify names and then he told i can also get the airlines to confirm its not in their policy to rectify the names. To which i advised him to conference me and the airline customer support through his phone, which he agreed and did so. We waited on the call for 30-35 mins and no one from the airline customer support replied, to which he told me let’s drop the call and he would provide me an update as he receives an update from the airlines. This never happened.

Issues to be noted:

1) mr. Pratik and tejas were just fooling around with me by saying they can’t do the name change. Reason being sometime back my cousin had a same issue while booking a ticket on makemytrip to goa, where she committed the same mistake as i did but the makemytrip guys helped her to get the name rectified from their side without even charging a single penny and top of which they provided her with a rs. 2, 000/- voucher.
2) tejas had advised me that he will call me back but he never did so. May be because i cancelled my tickets as i wasn’t getting any response from cleartrip customer support.
3) tejas told me that cleartrip cannot directly contact the airlines hence he had to call the airlines customer support wherein we never got a response for 30-35 mins.

Sad part in this entire issue is cleartrip wasn’t at all customer friendly, what i understood here is cleartrip as a company are happy when customers do make this type of errors as that would result in added revenue to the company. To reiterate the customer support was not at all bothered to help me when i explained them the reason why my son and wife need to travel to udaipur. Because of such a small typo error and a not so accommodating customer support i lost rs. 5, 600/- anyways i have learned my lesson that i should stop using cleartrip and at the same time i should educate the ppl around me about this incident so that could use some better customer friendly web portals to book air tickets.

July 22, 2018

Customer care service,
Cleartrip,

Dear sir/madam,

I booked the train ticket through your website, following is details.
Trip id: [protected] booked on 18/7/2018.
Trip id:[protected] booked on 17/7/2018.
Trip id:[protected] booked on 17/7/2018.
They were all train trip from bangalore to gadag.
Since there is a ongoing problem with irctc, which i realize now, may be irctc is not working
From canada, where i live.
On my visa card bill, i see cleartrip debited twice, $ 14.43 and $ 14.45 on 17/7 & 18/7/2018.
And credited $ 13.49 once on 19/7/2018. I did not receive any rail ticket.

My request is to go to the details of trip id, and refund the amount i am entitling for.
My email id: [protected]@hotmail.com

Thank you,

Sincerely,

Zamiruddin bashiruddin
86 fred young drive,
Toronto, ont,
Canada,
M3l 0a3

While a customer is booking a ticket on your site Insurance of the trip comes as a default option. Sometimes in a hurry or otherwise this goes unnoticed and even if the customer did not want insurance, insurance has been done.
After that if customer wants to cancel the insurance and refund of the insurance amount that is not permitted.
Case in point is trip I booked today Trip Id[protected]
This is not a fair practice.
Request some body to look into this and arrange for :-
1. Refund
2. Change in booking site

On July 9th 2018 I have tried to book tickets from Bangalore to Kerala and they charged twice from my atm and didn’t get any msg or calls I got msg from bank that they taken amount from my account, I called coustemercare guy and he said that it will refund in 2 days it’s been 10 days now no response or no msg anything
Don’t cheat poors
Pls file a case of cheating on this company

I was charged money 3 times for one transcation and told it will be refunded 15 to 20 days later. I did not have any money left to book any other tickets till my money is returned to my bank.

Also website showed RAC but when I booked got waitlist seats. I am travelling with kids nd MUm who has back issues. If we do not get a seat who is answerable for all inconvenience caused.

Dear sir,
Yesterday I purchase the air ticket from Cleartrip.
It actually cost me 262.3 Kuwait dinar, but from my Nbk debit card 275.69 Kuwait dinar was deducted. Please correct it, I am looking forward for an immediate action from the concerned authorities.
Ref. Trip I’d.[protected]
Thanks,
Regards,
Sinu k. Joseph.

I made a booking through Cleartrip to go from Luang Prabang, Laos to London UK. I was forced to cancel and I have been awaiting any confirmation if the refund that I am entitled to have.
When I have asked them what is happening I only get a response that they will get back to be in a few days. When they haven't, I have contacted them again only to have my email blocked!! That is too much and so disrespectful to Thier customer.
I have since written on a separate email asking once again why am I still waiting for the refund confirmation that I am entitled to?

So could someone please assist me in this and stop blocking and ignoring my rightful requests of a refund. I will take this matter further if necessary because I have not been shown respect especially with an email being blocked.

The photos that I will share are screenshots of the person that blocked any further communication and screen shots of sent messages returning to me.
This is awful conduct and so disrespectful to a paying customer.

I also have a Cleartrip account and suddenly cannot Access my wallet with money in it.

My trip ID for that flight was: Trip ID [protected]

Thank you for your time in reading this. I sincerely hope this is resolved soon as I will share to continue with my journey.

Kind Regards

Layla Faraj

Dear Team Member,

I have cancelled my trip in [protected], on 04 July 2018 at the time of cancelation your executive tell me only 910 Rs. will be deducted from your ticket and refund will be return with in 07 to 10 day.

​Now after 15 day amount will be not return and when I will call on 18 July the your call center executive tell me only clear trip will retune 910 Rs.

​I am very disponed and fad up from your executive she will give me wrong commitment and have lose a huge amount due to your executive. if she will confirmed me the real amount which will be return so I will never cancelled my trip.

​now I will sure to you, I will and suggest to my friends, and all never booked my travel on clear trip.

thanks
shailesh
mob. [protected]

I would like to raise a complaint against kalpdev supervisor and representative named angel as these guys have been playing the fool around with me i called up more than 23 times and my isse has not been resolved and these 2 guys have assured me that they will call me next day and have not i am total disgusted with the service and really frustrated for getting my refund. Pls call me on[protected].

Air India flight in the name of (1) Rajeshwar Arora (70 years) and Mrs Madhu Arora(67 years) were booked on 16/07/2018 as per details given below;

no flight From To PNR
1 AI 75 Delhi Bhubneshwar HOZ7S

2 AI 76 Bhubneshwar Delhi YH3LO

While Air India allows a discount to senior citizens but Cleartrip has not made it available to us. Request to account for the Senior citizen account.
Rajeshwar Arora
(M) [protected]

I have booked an round trip air ticket of jet airways on 15 July 2018. but didn't get my ticket yet.
I feel there always kidding with promises. (ticket will be sent @ ... several time). link is below.

https://kw.cleartrip.com/account/trips/[protected]?src=

i have to get my ticket today or immediately need to refund my amount which is 153 KWD.

Please help
I had trying to book flight from Chennai to Pune for 13th july on early morning flight at 10.59pm.

Flight details:
Indigo 3.30AM Flight for Pune

The money (Rs.[protected] got debited from my bank account but i did not get any booking confirmation or any booking id from ClearTrip...the webpage got hanged there. Since then I am trying to call their toll free number but its asking to put the booking id which I don't have. Please help to get my booking done or to get my money back.
Kindly get in contact with me on my email id.

Please help!
Today morning, I was trying to book return flight from Mumbai to Goa for 10th Aug - 13th Aug.

Flight details:
Mumbai-Goa Air India AI-83 05.05 am to 06.20 am[protected]
Goa-Mumbai Spice Jet 13.30 pm to 14.55 pm[protected]

The money (Rs. 3894) got debited from my bank account but i did not get any booking confirmation or any booking id from ClearTrip...the webpage got hanged there. Since then I am trying to call their toll free number but its asking to put the booking id which I don't have. Please help to get my booking done or to get my money back.
Kindly get in contact with me on my email id.

Please note that despite having mailed twice on 2nd and 12th July, 2018, for refund against cancellation of my and my wife's journey ticket by Indigo on 8th July, 2018, from Kolkata to Mumbai, which the airlines had done at their end, no refund has been made from your end for Rs1878 as per terms of refund informed by Indigo.
Our Trip ID No is[protected]. Please respond to my mail and arrange to make the refund urgently.

Kanak Kumar Das

When i booked the ticket in scoot airways, it says only hand luggage is allowed, incase of checkin baggage, starts $15 for 15kgs. When i traveled, i have carried 38kgs for 4 persons. If so considering 3x15 kgs, the amount should be $45. that is INR 2250. Also, when i booked the ticket, i tried for online booking for luggage which could not find on that page.
Finally, i have charged for 2x20Kgs, i.e., 2 x INR 4093, i.e., INR 8186.

Can you please explain.
1. Why cleartrip website doesn't giving correct direction while booking.
2. Whether i have paid over amount, if please arrange for refund the balance
contact detail:
+91 [protected]
[protected]@rediffmail.com