ClearTrip Complaints & Reviews

Dear sir/madam,

As per below mail received, i can not accept any other flight time from spicejet, so i request you to please cancel my mumbai - manglore return ticket & refund the amount at earliest.

Also attached received mail copy from spicejet for your reference.
Trip id :[protected]

Name : savita shetty

Travel date : 28.08.2018 (Mumbai to manglore)
02.09.2018 (Manglore to mumbai)

Contact no. [protected]/[protected]

Waiting for your early reply.

I have cancelled the onward journey ticket PNR number UBF9SW from COK - BOM as COK air port was closed due to heavy Flood and there was no Flights from this Airport.

However, regret to inform that instead of giving full refund, I have received only 35% of the ticket amount from Cleartrip through whom I have booked the tickets. Understand from the airline that they have refunded INR 10580 against the cancellation of above said ticket. Since it was no fault from us and we were ready to take the flight if it was there as usual.

It is totally unfair from the Cleartrip side if there was natural calamity which caused heavy damages for life and property of Keralites.

When am trying to book ticket flight ticket from New Delhi to Chennai yesterday at 11:07 pm, I completed my payment details, entered otp pin but I received a transaction denied page and money has been debited from my account. Please help me to sort out this problem. I have attached the transaction denied page and snapshot of the account balance msg too.

Received tickets. Found dates in reverse order. Tried modify journey but failed. Re-booked fresh tickets and cancelled tickets trip id: [protected], in less than an hour. Details, clear trip id [protected] tkt, ey255-16/8/18, ccu-auh/ey256-24 aug 2018 - auh to ccu, cost aed 2250/-.

New tats - e tkt[protected] ey 256-16.8.18- auh to ccu/ey 255-24.8.18-ccu to auh - amount aed 3427/-

Clear trip refund aed 1522, deduction 728/- charged by air lines. Since travelling y same airline-destination-time - date in reverse order, airline shouldn’t tax twice. Please request airline refund cancellation charge

I have made 2 booking in last since 11th August with trip id :[protected] and[protected] respectively, but the transactions failed . The amount although was deducted from my account for approx INR 18K total. Now after almost 12 days passed by and the refund is still not made . Everytime I call the customer service i get the same reply stating it will take another 4-5 days for refund. This is a good way to block somebody's money .
So pathetic web portal cleartrip have . When I ask to talk to the manager or escalate this, the team never allows me or transfer my call to the upper level . I find cleartrip team no intention to solve the problem with seriousness or they are doing fraud business and playing with customers money .


The site is pathetic and would suggest others to use other portals to book tickets

I booked airline ticket on flydubai airlines via cleartrip website on 13th august 2018 using my emirates nbd credit card. Preferred travel date was on 17th august 2018 (Kochi to dubai) and return on 22nd august 2018 (Dubai to kochi) and the charges was aed1735. As usual it was redirected to payment window and i received an otp from my bank. The payment window was hanged and remained idle. Without entering the otp number, cleartrip deducted the money from my account and received an message that ticket was generated. It will be an system error and i canceled the ticket within half an hour and requested for refunding the money. How can cleartrip deduct my money without entering the doublesecure otp from my side?
I canceled the booking and contacted my bank as well as airlines. Got feedback from airlines that airlines didn't received money from cleartrip and its under cleartrip only and the provided pnr number is not by airlines. On otherhand, i contacted bank and mentioned the same and the payment was deducted by cleartrip website only.
I contacted cleartrip for cancelation and refunding the money as the booking was not completed from my side. I got a bad feedback from cleartrip that your money cant be refunded and cleartrip cant deduct money without entering otp. As far i know, without the cardholder entering the otp money cant be withdrawn. But here cleartrip did so. I hereby request to enquire about the fact and refund the full amount i paid for booking.

Thanks & regards
Sebi joy
[protected]

I booked air asia tickets from delhi bagdogra trip id-[protected] & [protected]. However later the govt announced refund o[censored]df. Cleartrip has provided me with refund in the form of 2 gift vouchers of rs.552 each. I tried using the same on its site and it was not working. However later i contacted them and demanded a refund in my bank account rather that voucers with 3 month validity. However they refused and said it cannot be done. I have a recording of the entire conversastion. I did pay them cash and so acc. To govt. Order they should refund the same in my bank. This is so unacceptable. What should i do, should i approach the concumers forum? What are the chances that i can win from them this refund alongwith legal charges and harrasment.

I have booked a flight on 27 july 2018 for 10 aug for pune to patna. Trip id is[protected]... But they has not refund my amount 4593 still... For this i have called at least 50 times to them. They are only passed it to my bank.. Which is not appropriate as i have called my bank too they are saying that they have not recieved any amount from cleartrip. So, why they would hold. These guys are passing the ball only. So they wud be stay in safe zone.

I had booked the ticket from dubai to amritsar and the ticket id is [protected] for 9th august for myself and 3 other family members. Now when i am trying to change the ticket for one passenger than customer care person is telling that spice jet is now allowing the same as the ticket was booked under "friends and family" category. So all of 4 passengers ticket should change together. But there is change in plan for one passenger only so how can i change the same for all 4.
While booking the ticket on clear trip site there is no such option given to the passengers that under which category you are booking the ticket and thus all such clauses are hidden.
Due to this i am suffering the loss as neither spice jet is ready to refund nor clear trip is giving me positive feedback.
This is a clear case of cheating. I am spending the money what so ever is demanded by clear trip but untill and unless such options are given to customer while booking the ticket how will he take a call at the time of booking.
I need full refund for my ticket else will definitely escalate the same further.

The customer support person provides false information.
I had a word with 5 executives of clear trip everyone says something different.
They provide false information, if you ask any proofs for that statement provided by them, they don't have any answer.

It is mentioned cleartrip will credit the money into your account which they are not ready for

I have booked a return ticket from cleartrip for the first time and wasn't aware of their policy of 0 baggage allowance on return flight. Why will someone have 0 baggage on return? How does even make any sense?

Really disappointed as this is nothing but cheating with customers to make money.

Airline: spicejet
My ticket id:[protected]
Name: prerna dixit

I have cancelled my ticket on 30th-june-2018.
Trip id: [protected]

When i cancelled my ticket clear trip confirm to return the money withing 5-7 working days but still i have note received my refund back.

When i asked to clear trip then they are telling that the refund has been already proceed but when i checked with the bank then bank clarify that there is no intimation from clear trip.

So would like to request you to check in to.

I have asked my friend to rebook my ticket in my behalf because my current location is phils. She is in uae. My supposed flight is on august 23 from manila bound to dubai, but i re-booked it to august 11, 2018. They said they will email me the ticket and receipt after 2 hrs. But it already took one day until now i haven't received anything. I receieved a text message from my bank that the online re-booking transaction took place and was already credited from my card. My old cleartrip id for re-book is[protected] and they are suppose to email me yesterday at [protected]@gmail.com

In continuation of my email dated 01/08/2018, i would like to bring the following to your notice.

This in respect of my email dated 1st august 2018 regarding refund of rs. 5706/-.in respect i have received a email on 2nd august, 2018 from one mr. Rahul tripathi, which is reproduced below :-
—
Rahul tripathi - [protected]@india.com
Dear customer

We are working on this issue and forwarded to concern team. Kindly send your contact details to get better resolution..

Thanks & regards
—

Mr rahul tripathi called me from his mobile number [protected] today informing me that he is calling from cleartrip and it is regarding the refund amount of rs. 5706/-. He was asking details of my debit card for speeding up the refund. I got suspicious and to took necessary precaution. The question is how the concerned person got the information regarding my claim for the refund of rs. 5706/-. I request that necessary steps to be taken to investigate the matter. I am also taking up the matter with the cyber cell, police dept.
Kindly acknowledge receipt.

Diwakaran nair

I had lost my invoice copy of recent international flight booking with clear trip.com. I don't have the backup copy of my ticket also.

I was trying to contact the customer care by email, but no response from their side. Then i'm trying to contact through customer care number, it's straight away asking the booking id to connect the call to support executive.

Please assist me to contact the customer care executive,...

I had booked a flight ticket for two persons from chennai to mumbai for 24th august, 2018 today at about 10 a. M. The booking was for spice jet flight scheduled to leave chennai at 22.40 hours. While making the payment i had used a debit card and though my account was debited with rs. 5706/- the tickets were not booked. My saivngs bank account was debited with the narration `pos purchase cleartrip tpsl[protected]`

Please look into the matter and arrange for the refund.

Diwakaran nair
Email id [protected]@gmail.com
Mobile [protected]

[protected]
To
The customer care manager,
Cleartrip

Dear sir / madam,

I wish to bring to your notice that i the undersigned shashikant jagtap have booked 2tickets
Ad per trip id numbers indicated below.

The cash back for one transaction has been added to my wallet while the cash back of rs. 500
For other transaction has not been added to my wallet.

My user id is [protected]@hotmail.com. I request the following responses:
1. Please inform me why cash back for the transaction trip id no.[protected] was not added
To my wallet.

2. Please credit to cash back of rs. 500/- to my wallet user id [protected]@hotmail.com

Trip id no. Amount paid cash back remarks
Trip id: [protected] ₹22, 863 ₹500/- not added to wallet.
Trip id: [protected] ₹24, 924 ₹500/- added to wallet.

Request favourable response at the earliest.

Yours faithfully,

Shashikant jagtap.

Consultant-projects
Saint-gobain glass

I was trying to book flight ticket from jaipur to hyderabad. I have submitted all the details for online payment of the flight charges. The amount was deducted rs 3870 under the ref. No. 80301013. But, i didn't get the details of e-ticket. It is not sure now that whether the ticket has been booked or not.

This transaction was done for the air asia flight no. 15-1543 at 11.40 a. M. On 25.7.18.

Please let me know the actual status.

I had booked a ticket for two persons (My wife (Remya bino thomas) and my son (Aaron bino thomas) to udaipur from mumbai for 22nd july 2018 on 20th july 2018. Now while booking the ticket i missed out to enter my wife’s first name. I. E. Remya. I realised this while i was about to print the ticket which was immediately after booking the ticket. I immediately happen to call the cleartrip customer support, i was assisted mr. Pratik. I narrated the entire incident to him, after which he kept on repeating no name change can be done as this is not allowed by the airlines (Jet airways), therefore i would need to cancel the ticket and book a new ticket. I succeeded in convincing him that he should call up the respective airlines (Jet airways) and ask them if we they could help us. He asked me to wait for 10-15 mins so that he could talk to the airlines and get back to me. At the same time i happened to call jet airways to check what can they do, to which they advised me that this can done only by the agent (Cleartrip) through which i have booked the tickets and they also mentioned this is purely on the agent’s discretion whether to do the name change or no. Pratik happened to call me back after 30 mins and he told that the airlines would not allow a name change to be done, to which i told him that i spoke to the airlines they have advised that this is the agent’s call. Now, after this pratik told me that i should give me more 30 mins so that he could try to work out some solution. So, i waited for more than 30 mins and when i did not receive a call from him, i called up the cleartrip customer support again. This time i was assisted by mr. Tejas, who advised me that pratik has left for the day and he has left a note that the outbound team needs to look into this query. Tejas told me that it’s the airlines responsibility not cleartrip’s responsibility to change the name. Then i again narrated to him the conversation that i already had with the airlines, to which he at first agreed that it’s not in cleartrip’s policy to rectify names and then he told i can also get the airlines to confirm its not in their policy to rectify the names. To which i advised him to conference me and the airline customer support through his phone, which he agreed and did so. We waited on the call for 30-35 mins and no one from the airline customer support replied, to which he told me let’s drop the call and he would provide me an update as he receives an update from the airlines. This never happened.

Issues to be noted:

1) mr. Pratik and tejas were just fooling around with me by saying they can’t do the name change. Reason being sometime back my cousin had a same issue while booking a ticket on makemytrip to goa, where she committed the same mistake as i did but the makemytrip guys helped her to get the name rectified from their side without even charging a single penny and top of which they provided her with a rs. 2, 000/- voucher.
2) tejas had advised me that he will call me back but he never did so. May be because i cancelled my tickets as i wasn’t getting any response from cleartrip customer support.
3) tejas told me that cleartrip cannot directly contact the airlines hence he had to call the airlines customer support wherein we never got a response for 30-35 mins.

Sad part in this entire issue is cleartrip wasn’t at all customer friendly, what i understood here is cleartrip as a company are happy when customers do make this type of errors as that would result in added revenue to the company. To reiterate the customer support was not at all bothered to help me when i explained them the reason why my son and wife need to travel to udaipur. Because of such a small typo error and a not so accommodating customer support i lost rs. 5, 600/- anyways i have learned my lesson that i should stop using cleartrip and at the same time i should educate the ppl around me about this incident so that could use some better customer friendly web portals to book air tickets.

July 22, 2018

Customer care service,
Cleartrip,

Dear sir/madam,

I booked the train ticket through your website, following is details.
Trip id: [protected] booked on 18/7/2018.
Trip id:[protected] booked on 17/7/2018.
Trip id:[protected] booked on 17/7/2018.
They were all train trip from bangalore to gadag.
Since there is a ongoing problem with irctc, which i realize now, may be irctc is not working
From canada, where i live.
On my visa card bill, i see cleartrip debited twice, $ 14.43 and $ 14.45 on 17/7 & 18/7/2018.
And credited $ 13.49 once on 19/7/2018. I did not receive any rail ticket.

My request is to go to the details of trip id, and refund the amount i am entitling for.
My email id: [protected]@hotmail.com

Thank you,

Sincerely,

Zamiruddin bashiruddin
86 fred young drive,
Toronto, ont,
Canada,
M3l 0a3