ClearTrip Complaints & Reviews

Cleartrip — refund not justified: cancellation for bangalore - london return flight — trip id[protected]

Ramdas chopdekar on apr 3, 2018 submit a complaint
Sub: cancellation for bangalore - london return flight — trip id[protected]
I refer to the above trip cancellation. Clear trip has deducted a sum of rupees 14349 against the ticket price of rs. 56022. This is @25% deduction.
The airline charges of rupees 12343 are ridiculous.
The cancellation was done more than 24 hours of the departure of first flight from bangalore and as such the charges of cancellation to the extent of 25% are not justified and are not acceptable.
Thank you.
Ramdas chopdekar
Sfs stanford, apartment no. D-10
Mukkola po, trivandrum 695043

Dear Customer,
As per your telephonic discussion with our Executive we regret to inform you that for the booking Bahrain - New Delhi return (Trip ID: [protected]) as you have entered the coupon code but yet the cashback is not given we have escalated the case to the concern team we request you to wait for 48 hrs as soon as we get a updated we will let you know the case id raised is 06015489.
We apologize for the inconvenience caused.
For further assistance, please write to us at [protected]@cleartrip.
Thank you for choosing Cleartrip.
Regards,
Cleartrip customer Care
www.cleartrip.com

The above mail from them is dated 28th May 2018 and till date no response. Now when I called them today they are saying no price change and the prices got escalated after I pressed the pay button. They charged me additional USD 100. Good way to dupe the customer and make money. Show a different price and charge something else. On top of it the customer care is pathetic they don't respond. Their 24-48 Hours are months.

I got the below message from my bank after booking flight tickets from www.cleartrip.com.
Thank you for using your SBI Debit Card 521XX5100 for a purchase worth Rs6134.0 on POS PAYUST[protected] at www.cleartrip.com txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].

But the ticket is not booked as i didn't get any confirmation message or mail from cleartrip. I would like to have the money refunded to my account.
I also tried to contact their customer support team but failed to do so as i do not have a trip id with which i can move further.

I booked 2 tickets for delhi to calcutta by jet airways flight at 2.30 on 03.06.2018 through your company on 26.05.2018 online on payment of rs. 14904.00 but i only got one sms "trip id :[protected] 03 june, 2018, 02:30 airways 963 pnr : dbbthc". Expected the mail and the browser link for details of my ticket. Since nothing was communicated me & my wife was not allowed to enter into the airport area in delhi for collection of boarding pass for want of details and names of the passengers. I was stranded overnight and came to kolkata by spice jet flight at 5.55 a. M after purchase of tickets against payment of rs.14904/-. This was entirely due to your sheer negligence and callausness for which we had suffered mentally, physically and economically & as you are liable to pay rs.14904/- in addition with rs.22788/- plus rs.4200/- for hotel charges and rs.2, 00, 000/- as compensation.

My refund for trip id[protected] has not been processed for last 1.5 months by Cleartrip. It was an overseas flight from Bangalore to Pittsburgh. I received mail from Cleartrip that one of the connecting flight has been cancelled by Air France and they have not provided any alternative. So I can go ahead and cancel the flight and look for other options.

Now they are claiming that they will deduct cancellation charges which can amount to anywhere from 20K to 24K because there were 3 connecting flights. First they cancel the flight and do not even bother to call you to tell about the same and on top of that applying cancellation charges on a flight which has been cancelled by Airline - this is tantamount to fraud.

Please can you help me settle this issue with Cleartrip / Air France.

Thank you for using state bank internet banking. Reference no. For cleartrip private limited transaction of rs. 6712.0 from a/c ending 6674 on 15-jun-18 at 23:40 is igadszbfv4. This is my transaction details for flight leh-shrinagar on 9 aug for 2 adults and 1 infant... I hv done with all formality but i couldn't get trip id and tickets... Pls chk details and send me as soon as possible...

My email id: [protected]@gmail.com

Dear concern,
I had tried to make a biiking on teesta torsha express (13141) sleeper class on 15 june 2018 arounf=d 8:56 a. M, txn #[protected].
I had paid rs.844.00 on pos payust[protected] using debit card.
The payment was made and then i was redirected to irctc site which seemed to be down. So the booking was never done after that. Can you refund the amount to the same account.

On 02/06/2018

Vijayawada to Ahmedabad Trip oN 02.06.2018

I was booking tickets and I ended up with booking failure but money Rs. 10128 +10028 debited from my account. Multiple times I have tried to contact customer care but they are asking me to provide trip Id. How can someone provide TRIP ID when booking got declined from website.

They are just nonsense and I am not gonna book any ticket or advice anyone to use this nonsense website. Just refund my hard earned money.

regards

Isaac Abraham Binkam
+91 [protected]

I booked tickets through cleartrip trip id[protected] (Date of journey 15 april and 22 april) for cathey pacific filghts. Even after repeated e mails and many follow ups the airline as well as cleartrip have not provided me invoice for full amount. Cleartrip is just giving a receipt and does not understand that it is differrent from invoice. It is giving invoice only for its own service charges. It fails to explain from where will the invoice for rest of the amount come.
In its last mail dt 5 june 2018 cleartrip mentions that the airline has refused to give invoice since gst was not given at the time of booking. I think they can deny gst benefit but still they must give invoice.

Hopeless airline and hopeless clearttip service i would say.

Tatra and make my trip are far better.

I need to resume my flight. I was just trying to find a way to prepone the flights but unfortunately went on to cancel the flights (The whole round trip). I need to find a way to resume it. Trip id:- 1805*76*. It was scheduled from bangalore to dehradun on 15th june and return date was on 22nd, is there any way that i can resume my journey? Kindly get back at the earliest.

Dear sir

I would like to drag your attention towards the problems i faced due to your negligence.

I booked my ticket from cleartrip (Trip id[protected] from abha to new delhi and i instantly paid the amount. After i received the confirmed ticket from your side i booked for my onwards journey from delhi to ranchi by rajdhani express (Pnr no. [protected]). Since the train was in the evening so to spend the day i booked concourse lounge (Elr no. Lb[protected].

When i reached abha airport far from 200 km i came to know at the counter that there is no booking for me. I called the cleartrip support number ([protected]) and your customer care kept talking and holding me over and over for long period until the counter at the airport was closed. Later she transferred my call to the flydubai airlines from them i came to know that the amount was not paid to them from you, so my ticket was cancelled.

Later i expected cleartrip to atleast arrange an alternative flight so that i could manage my onwards journey but, i kept on getting lame excuses (Team is working on it, i cannot commit anything, we cannot rely on airlines, bla bla bla). I waited at the airport throughout the day with my family which includes 68 year old man and 8 month old infant.

My question is if you can't rely on airlines, how can we rely on you?
If you can't commit anything why do we book ticket from you?
Who is responsible for my inconvinience?
Who is going to bear all my expenses?

You have ruined my trip and robbed me.
I am sorry to say but you have compelled me to file a complain against you, so that you do not play with customer's time, money and energy again.

Shameemul haque

On 04.06.2018, rs. 1603.75 was deducted from my account at 17:53:45 hours while booking for accommodation at treebo hoops hotel at kolkata through trivago site.

As cleartrip was offering maximum discount i initiated the transaction choosing cleartrip.

At the end of transaction the page displayed by cleartrip showed some error mentioning that it happens sometimes, so booking was not confirmed however the booking amount of rs. 16.03.75 was deducted form my account, which is till date not refunded.

Hi
I booked my return journey dubai bangalore on 5th june 2018 through cleartrip. Ae
Trip id :[protected].

After selecting the itinerary the very first screen showed all the flight details including the total amount 3042/.
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, coupon discount -388

And the second page also showed all the flight details including the
Total amount aed 3122/ (Total inclusive all taxes).
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, convenience fee +80, coupon discount -388

Finally i entered my credit card details and i was stunned when i realized that the amount debited from credit card was aed 4144/. It should have been aed 3122 but instead the amount deducted from my credit card was aed 4144/. (Extra amount charged fallaciously was aed 1022/)
The new fare break up was as follows:
Base fare +3180, taxes and fee+1570, discounts and cash back -636 total fare aed 4144/.

I presumed that there was some glitch. So, i immediately lodged a complaint with cleartrip customer care and i was told that it was an error from cleartrip side and i was assured that it would be sorted out within 24-48 hours. But there was no response from cleartrip for 2 days.
Cleartrip complaint number : 06076818 dated 5th june 2018.

This was a deceitful and dishonest act by cleartrip. I never expected such type of things from cleartrip.

I was expecting quick call from cleartrip apologizing and assuring of prompt action. On the contrary when i called cleartrip customer care i was categorically told that everything is right and no technical error from our side and the extra amount was charged by the airline. I once again explained what had happened but the cleartrip representive (Ms pratiksha) flatly said nothing can be done now. Subsequently i requested her to transfer the call to the supervisor but she was intentionally uncooperative.

Its my humble request kindly to look in to the matter seriously once again and resolve the issue at the earliest.
Regards

Daksh sharma

Hi team - i haven't received the copy of my ticket yet. I booked a ticket for my mother from dubai to mumbai for 05th sep, 18:35 departure. It was a jet flight & the flight no was 9w537.

Everytime i contact you guys you ask me for trip number, how do i get the trip id unless i get teh ticket. You contact center also asks for trip id. Is there any easier way for me to connect with you.

My india number is [protected]. Email id on which it was requested suchita shetty

महोदय कल मैंने न्यू दिल्ली से नागपुर यात्रा की तिथि 30 जून 2018 हैं
टिकट आप के मेक माय ट्रिप से बुक किया जिसके 2701/रूपये मेरे एकाउंट से
कट चुके हैं लेकिन मुझे टिकट के बारे में न कोई मेल और ना कोई मेसेज आया
दूसरा टिकट कल मैंने रुड़की से न्यू दिल्ली
तक की यात्रा जिसकी तिथि 30 जून 2018 हैं टिकट आप के मेक माय ट्रिप से
बुक किया जिसके 469/रूपये मेरे एकाउंट से कट चुके हैं लेकिन मुझे टिकट के
बारे में न कोई मेल और ना कोई मेसेज आया
आप से निवेदन हैं कि मुझे पी.एन.आर. नंबर और मेरे टिकट का विवरण देने का कष्ट करे
राजेश पालीवाल

Subject to the trip id:[protected] i was booked flight ticket through cleartrip from vadodara to dehradun (To & fro). i had booked 5 ticket(2 adult+ 1 child + 2 infants). as per the cleartrip ticket id there was not one infants ticket shown in indigo flight record. i was call to cleartrip helpcenter at that time. but not get proper responce. i was very much suffered during the check in from dehradun to vadodara. i purchased one infant ticket becouse of in indigo record there was shown in 4 tickets booked by cleartrip.
so kindly refund my one ticket payment as earliest. n reply to me on my mail id: [protected]@yahoo.com

Hello team,

I made a booking in clear trip today from chennai to delhi

My booking id:[protected]

But it was supposed to be booked from delhi to chennai for 24th june & chennai to delhi on 17th june.

I wanted to cancel it immediately.

But i was told by the customer care that refund is not possible.

After i spoke to few people who are working in aai,...

Cleartrip didn't make any tagline that if we book this flight they will not refund any amount (Since airline cancellation fee would be more than the ticket booking cost.

They didn't tell me this reason rather pulled time for 4 days. Later they provided this reason for zero refund. They are real time cheater who didn't mention while booking that no refund for booking this specific flight.

We booked for 6 adults and 2 children. Total cost was ~28000 and booking id [protected]

Want to cancel a ticket (Trip id [protected], pnr livgxk, indigo 6e 2783, bangalore-delhi, 05.06.2018, amount paid 3825.00). When contacted, was told that 2781.00 will be deducted straight away, which is a base fare, by airline and balance amount will be paid to cleartrip and will have to chase them for refund and will be on its mercy and don't know how much will be refunded.
Lodged a complaint with consumer helpline.gov.in vide complaint no. 761754 dated 04.06.2018.

I have booked the air ticket through cleartrip, the initial cost what shown in the website is got changed while i am booking the ticket by stating that the demand is high thats why they hiked the ticket rate. Still i booked the ticket and by mistake while taking print out my daughter clicked the cancel button and its got cancelled from the flight company website. Even though i tried contact the customer care and explained my situation, they are not ready to hear my complaint on any ground and informed me that this is an automated process and the refund is initiated. The amount is fairly 33% from my booking amount. Cleartrip paid only 66% amount from what they charged and from that i got 33%. But later i realized the fund as to come through cleartrip and i initiated the process through the website and got only 20% amount from that 33% amount. Which is really confused me, why this guys took more from my pocket and paying less for the same which company is refunded a quiet good return.