ClearTrip Complaints & Reviews

Cleartrip didn't make any tagline that if we book this flight they will not refund any amount (Since airline cancellation fee would be more than the ticket booking cost.

They didn't tell me this reason rather pulled time for 4 days. Later they provided this reason for zero refund. They are real time cheater who didn't mention while booking that no refund for booking this specific flight.

We booked for 6 adults and 2 children. Total cost was ~28000 and booking id [protected]

Want to cancel a ticket (Trip id [protected], pnr livgxk, indigo 6e 2783, bangalore-delhi, 05.06.2018, amount paid 3825.00). When contacted, was told that 2781.00 will be deducted straight away, which is a base fare, by airline and balance amount will be paid to cleartrip and will have to chase them for refund and will be on its mercy and don't know how much will be refunded.
Lodged a complaint with consumer helpline.gov.in vide complaint no. 761754 dated 04.06.2018.

I have booked the air ticket through cleartrip, the initial cost what shown in the website is got changed while i am booking the ticket by stating that the demand is high thats why they hiked the ticket rate. Still i booked the ticket and by mistake while taking print out my daughter clicked the cancel button and its got cancelled from the flight company website. Even though i tried contact the customer care and explained my situation, they are not ready to hear my complaint on any ground and informed me that this is an automated process and the refund is initiated. The amount is fairly 33% from my booking amount. Cleartrip paid only 66% amount from what they charged and from that i got 33%. But later i realized the fund as to come through cleartrip and i initiated the process through the website and got only 20% amount from that 33% amount. Which is really confused me, why this guys took more from my pocket and paying less for the same which company is refunded a quiet good return.

I cancelled one return trip for 2 adults and 2 children on a telephone call with the customer service. The agent confirmed that i would get back 1000 aed after deducting airline charge and cancellation fees. It has been more than 10 days and i have not received amount back. I called customer service several times and each time they told me that i would get it in 24 hrs. I don't have trust on clear trip and i would advise others not to do any booking with clear trip.

Dear all,,

I am writing this mail with deep regret & disappointment & i will surely like to share my worst experience with you too, today i was booking a ticket for 1 of my client in varanasi - delhi (Return), i was trying to use the spice jet mobile app but unfortunately it was not getting through, i tried the same directly online through my system but again i was unable to do the same, suddenly i got an option to book the same ticket through clear trip & it was coming cheaper than booking it directly through spice jet app, i thought o[censored]sing it as i’m registered with clear trip also, as i was trying hard to book through different means the same ticket i found out an easy option as i was registered with clear trip automatically all my details got refilled & suddenly i found my ticket was booked under my personal name (Girish gakhar), immediately i called up the clear trip people they denied any help, i called spice jet they refused to help?? Both denied me help inspite of helping they kept me on hold for approx 30mins?? I ended up paying the heavy cancellation fees?? But im unable to digest this loss that is why i am writing this mail to both the concerns (Spice jet & clear trip), i want to still book the same flight in my client name but i am really fed up.

Request you to kindly understand my concern as its seriously very frustrating for a person like me,

My details of booking my ticket are as follow,

Varanasi-delhi-pnr#-sg2420

Delhi-varanasi-pnrsg2538

Today booked at approx -6.30 pm & got it cancelled at 7.00pm

Total loss 6000inr

Can any body listen to me & help me???

Seriously i am not going to use clear trip /spice jet flights ever in future

I am holding a fair in delhi this month & i have still to book many of our clients tickets

But today’s scenario has tolly disturbed me,

Kindly look in to my matter & try to help me in recovering my loss,

Your cooperation in this regard will be highly appreciated,

Regards

Girish gakhar

Trip id [protected]

I made the booking yesterday for dalhousie for 2 rooms on clear trip website first time after seeing the details that the booking cancellation is free till 1st june however i submitted my credit card details by keeping trust on this clear trip brand, since i chose the option to pay at hotel only rs 5 got deducted but when i got an confirmation mail i saw just one room got booked and after that i tried to modify it but unable to do that might be because of availability, since the cancellation was free i immediately canceled that booking within couple of hours i got a message that that have accepted the request and will send me the details over mail soon when today after 24 hours i didnt received any mail i checked the status online ands shocked with the status booking cancel and you will be charge rs 10816 for cancellation seriously!!!

This is completely nonsense and open fraud and unnecessary harassment, when i called their customer care now they said will update you within 24 hours i am unable to under stand how come such brands are making customer fools in inida? This issue must go to ministry and a example must be set for such fraud agents and companies. Have never ever faced any such concerns with make my trip or go ibibo, if you will not take necessary step to avoid this deduction i will be forced to publish this case into media for justice!

On 29 th may around 9:00 pm, i booked a round trip from bangalore to goa and backforth. The ticket costed me 14, 000,
. While booking it was clearly written on the website that this ticket can be cancelled and refunded. I still have that ticket which says the ticket can be cancelled. Same day i cancelled the ticket. That is on 29th may around 10 pm i cancelled tge ticket. But the amout got refunded is 1887. When i enquired they said its airline charges and cant be refunded. This is cheating. If you cannot do something donot promise and fool people. For 1 hour i lost around 12k. Have some ethics /morality and most importantly respect for others hard earned money.

My trip id[protected]

Dear sir, this is a second reminder for a complaint against clear trip. My amount is debited from my account but ticket has not been confirmed. Without knowing the ticket confirmation how will i know that my ticket has been confirmed. I want my money to be refunded otherwise i will file case against clear trip.

Kindly do the need full
Thanking you
With regards
Charuvasine

Indian overseas bank — my order was unsuccessful but amount was debited. But still now not credited
Dinesh meshram on may 26, 2018
I am dinesh meshram
My online flighte ticket payment 2 time deducted but first payment is was unsuccessful but amount was debited but still now amount not credited in cleartrip..
My first payment transection id[protected]Cleartrip company)
Date 08/05/2018 22:00:46
Bank reference no. [protected]
Amount is rs 3703
My phone number : [protected]
My debit card number is [[protected]]
I want immediate action. Please make credit my account
My account branch is bhosari pune-411039...

Very disappointed!!!
Charged for insurance for a flight to dubai where i clearly remember not marking it on the first page. It is a issue with the site picking up insurance again but customer care staff couldn't understand and not willing to help and rather asking to contact insurance company directly. As a consumer i feel cheated and as a poor customer service cleartrip washing there hands off.

I cancelled a flight on 11th of march 2018, but after my various calls and emails the cleartrip agents are not refunding my money even not confirming me the refund amount.

As per the cleartrip agent the below email,

This email is regarding your trip id[protected] from bhubaneswar to dubai, return.

We have already initiated the cancellation process on our system. Since this is a trip where refund has to be claimed through refund application which will take 40 – 45 working days for authorization from the airline’s end. However we cannot commit on refund amount as the authority is completely with the airline.

Once the ra is authorized you’ll receive the money in 5-7 working days.

Cleartripers,
Subject:-refund penalty amount
I am mr. Mohammed azeemuddin customer of cleartrip i had booked a ticket from your site at 19-05-18 travelling for ummrah round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected] for more detail refer my ticket copy, fortunately on 20-06-18 i came to know my ticket is invalid i can’t travel as per saudi rules you can’t book a flight with layover (Stop) it should direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) i called your call centre no your cleartripers is not aware about above situation and not having any information related to above issue and not on the website also as customer i am layman to all this you people in market, but still not having such an important information were it is clear showing on saudi airlines website and one more online ticket booking site make my trip, now i am unable to travel as per saudi airlines guidelines or term & condition
In second case if i visit airport at travelling date then i might have not able to travel due above condition of saudia and i will be losing booking of hotel and flight ticket booked amount and also visa amount, now the question is as customer i should not believe on cleartrip for any ticket booking because of lack off information leading to the disaster situation and killing customer trust and satisfaction people book ticket to travel but here ending up with bad lesson
Now after knowing that i can’t travel without modification of travelling ticket and i have to bear the additional cost of aed640 after paying full amount aed2690 again i have to pay aed640 for changing of traveling with layover and as customer why i should be bear penalty charges when i have not done any fault from my end why i should bearing additional charges, so i kindly request you to refund my penalty amount asap
First booking
Indirect round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected]
Second modified booking
Direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) date remain same

And all above this i might have not able visit or perform holy rituals ummrah it is more than anything for any pilgrim
Last but not list is update your team and your website with proper details i hope i am the last customer to suffer

Customer name :- mr. Mohamed azeemuddin
Contact no :-[protected]
Email id :- [protected]@yahoo.com

Hi team,
Trip id: [protected]. Pnr : jzr7z8, mr. Maiman abdul nazar booked my flight two ways, from but got cancelled the return flight due to airline issues.

Requested for a refund with cleartrip, no response at all.

Please look into the issue on a urgent basis.

Contact back: [protected].

Hi,
I've booked madurai to delhi on 19.5.18 for travel on 20.5.2018 by spicejet sg 3072. Booking id [protected]. I've cancelled the e-ticket at 12.12 pm on 19.5.2018 due to change in plan. I've also received email from cleartrip toward confirmation of cancellation at 12.12 pm. As per the cancellation policy a refund amount of 13, 000 should have been issued.
But, nil refund (0 refund) has been issued.
Pl look into this and arrange refund as per rules.

We have processed a refund of rs. 0 for your indore - ahmedabad one-way booking (Trip id[protected].

Wtf. Why the # you guys have not written over ticket that cancellation charges are higher than actual ticket and why the # it is written in ticket as " this ticket is classified by cleartrip as refundable".
The worst cancellation policy.

Dear sir,
I have booked tickets from sharjah to trichirapalli. When i checked clear trip site it showed only fare details. I got baggage details after payment process done. Normally when we travel by air india express. Baggage weight was 30 kg per passenger.in that assumption we booked ticket. When i printed the ticket it was showing 20kg per passenger. We are 3 passengers here. We have more weight in our luggage. Is it possible revert our baggage weight.

Kindly refer to my case id 05951224. I had requested customer care of cleartrip today afternoon through email from mail id: [protected]@bhel.in for change of title of passenger (From 'mr' to 'mrs' who has to travel from coimbatore to hyderabad by air india on 22 may 2018. I got a prompt reply email stating the above mentioned case id for my request. But so far, i have not received the intimation regarding the change. Nor have i received...

We had gone out to a trip to himachal pradesh and as per our requirement which arose during our trip to stay at mclodeganj, we decided to go for this very famous website cleartrip.com and book our stay via their website, as we checked on their website we found suitable accomodation at hotel asia for which they demanded rs. 7197 under trip id [protected]. The booking was done and confirmed to us through booking voucher which was sent by cleartrip through
Sms at [protected]
And email at [protected]@hotmail.com and
At 3.48 pm
For asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
Room details - 1*junior suite room only from may 12, 2018 to may 13, 2018
All the bookings were made by my husband - mr. Uday dewan
We instantly paid through our credit card rs. 7197 (Rate breakup, room rate rs. 6099, gst on hotel rate rs. 1098, total rs. 7197
We were quite happy as our need was fulfilled by their website and continued with our journey, we moved to this place but this happiness turned into a nightmare when we reached mcleodganj we called hotel people to enquire about the exact location and found out that our room was not booked and they told us that we have informed cleartrip that no room was available. We asked the person on call if anything can be done as it would be difficult for us to find a room now as it was late rainy evening and weekend but he told us that they cannot accomodate as their hotel has no vacant room since last 4 days and then we called cleartrip and they said we are really sorry
This is how our problem started and we felt we have been cheated by this
Very famous website which claimed to be indias best travel website.
We had a harrowing experience as we tried to convince both the hotel and cleartrip people. They started blaming each other and at the end said we cant help and we are sorry.
We were quiet worried as time was late and it was raining heavily, we had to leave that place and move through risky road and bad weather at such late hour.
Cleartrip cancelled our booking on their own after saying sorry and sent an email that our booking for asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
1*junior suite room only from may 12, 2018 to may 13, 2018
Stands cancelled at 6.10pm
The oother email we recieved was that our refund of rs. 7197 has been processed and would appear in our account in 5 to 14 working days at 6.48 pm
It is not only about money but our physical and mental abuse which we had to go through and our families were also worried about travelling back at such an odd hours,
We want some renumeration paid and company penalised so that they do not cheat others as we are sure their must be many more who must not have reported.

We have processed a refund of rs. 0 for your new delhi - ranchi return booking (Trip id[protected].

The ticket clearly states that "this ticket is classified by cleartrip as refundable".

However, when i cancelled the ticket, they informed me that this is a zero base fare ticket and can not be refunded.

This is clearly a harassment by this web site. I would never recommend anyone to use cleartrip.

Please ensure that money is refunded otherwise i've to take the help of law.

Regards

Joy adhikary

Hi team,
This is to highlight one of insensitive and irresponsible behavior shown by Cleartrip where I was following up with them for past 17 days and wrote several mails but they didn't even bother to respond or provide a clear response on my issue related to one of the hotel booking done with them. Actually I booked a hotel Treebo residency for 2nd to 3rd may and made the payment through my mobikwik wallet. The booking got cancelled due to emergency at my home. I talked to the hotel and they issued a full refund on medical grounds. But cleartrip neither approached the hotel nor reached out to me for refund and I kept on following up (refer the mails below). Whenever I called them, they either told me to talk to the hotel or the wallet from which I made the payment. I fall trapped between Hotel, cleartrip and Mobikwik.

On Thu, May 17, 2018 at 3:19 PM, Kapil Agarwal wrote:
Are you people making a mock of me. Every one is saying that they processed the refund the same day. Treebo said they did it based on my call on 2nd may and sent me the mail. So I am sure they did their part. I am not able to understand what went wrong at Cleartrip and MobiKwik. Both of you are blaming the other one.
I already went through lot of humiliation.
I am lodging a complaint stating the case as I haven't rec'd a satisfactory response from any one.

Rgrds
Kapil

On 16-May-2018 8:12 PM, "Nodal Officer" wrote:
Dear Kapil,

Thank you for writing to us.

This bears reference to your concern mentioned above.

The refund has been processed within 12 hours of refund confirmation received from cleartrip.

Please get in touch with cleartrip for further assistance in this regard.

Happy to help!

Note : In future, you can file the ticket directly by clicking on https://www.mobikwik.com/help

Thanks & Regards,
Nodal Desk
MobiKwik

On Wed, May 16, 2018 at 7:39 PM, Kapil Agarwal wrote:
Thanks for responding. But refund is not what I am seeking for. I want to know what went wrong. I have fought hard with treebo and Cleartrip but found that real culprit is you. I want to know what was the problem at your end. Issuing a refund and that too me following up is not a resolution. What is I didn't came to know that the money was lying with you. You would have eaten up the refund. I am not satisfied with the resolution. I want to escalate your unfair practices.

Kapil

On Wed 16 May, 2018, 3:01 PM Nodal Officer, wrote:
Dear User,

Greetings from MobiKwik!

This is in reference to your request of Refund for Booking at "Treebo Neo Residency".

The complete amount has already been refunded back to your wallet and below are the details :-

[protected] 1144 16/05/2018 08:59:45 WALLETREFUNDSUCCESS

Thank you for being a valued MobiKwik customer.

Note : In future, you can file the ticket directly by clicking on https://www.mobikwik.com/help

Thanks & Regards,
Nodal Desk
MobiKwik

On Tue, May 15, 2018 at 7:03 PM, Kapil Agarwal wrote:

[protected] Forwarded message[protected]
From: Kapil K Agarwal
Date: Tue 15 May, 2018, 7:02 PM
Subject: FW: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: kaps.[protected]@gmail.com

Dear Mobikwik team,

I have been running around back and forth with Treebo hotels and Cleartrip team but I just came to know the real culprit is you people. I have had several bad experiences with Mobikwik and this is the reason I stopped using the mobikwik wallet for a while because of your unclear terms and conditions. But this is a classic case. You are silently sitting on a refund issued by cleartrip for my cancelled booking and hoping that finally you will end up absorbing the money.
I want to know what exactly happened and will raise this issue to the higher authorities.

Rgrds
Kapil
[protected]

From: Kapil K Agarwal
Sent: Tuesday, May 15, 2018 6:42 PM
To: '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com'
Cc: 'kaps.[protected]@gmail.com'
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Importance: High

Team,

I am ashamed to see your modus operandi. I am completely speechless looking at your customer attitude. This is disgusting that you people have no courtesy to look at mails from a annoyed customer or have some shame to at least respond back. If your only motive is to earn money by unfair means then there are several other ways to do that.
I wish I could to reach out to the senior most executives of your company and raise this issue that how your team is working at the ground level. No one is listening or bothered about customer experience.

Rgrds
Kapil

From: Kapil K Agarwal
Sent: Thursday, May 10, 2018 12:02 PM
To: '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com'
Cc: 'kaps.[protected]@gmail.com'
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Team,

It has been more than 10 days that I have been running back and forth with several mails but no response as yet. How many times shall I tell you that Treebo hotels already issued full refund on 1st May. It is you people who ate up the money and not even bothered to respond back to my mails. With every follow up from me you are annoying me even more.

Kapil
[protected]

From: Kapil K Agarwal
Sent: Friday, May 04, 2018 10:11 PM
To: [protected]@cleartrip.com
Cc: kaps.[protected]@gmail.com; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Team,
This clearly shows that you don't listen to what you customer have to say. I doubt how you call yourself cleartrip. If you look at my mail below, they already processed the full refund on 1st may. And refund is not just the resolution I am looking for. I need to know why you didn't reach out to hotel earlier and sent me a mail saying that the refund cannot be issued.
Rgrds
Kapil
________________________________________
From: Agency Support
Sent: 04-May-2018 8:15 PM
To: Kapil K Agarwal
Cc: kaps.[protected]@gmail.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Dear Mr. Kapil K Agarwal,

We have sent an email to Treebo for full refund due to medical emergency and waiting for revert from them. We request you to wait for 02 more days and we will update you once get revert from Treebo.

Regards,
Nayna Kale

[protected] Original Message[protected]
From: Kapil K Agarwal [kapil.k.[protected]@aexp.com]
Sent: 4/5/2018 11:15 AM
To: [protected]@cleartrip.com; [protected]@cleartrip.com
Cc: [protected]@cleartrip.com; kaps.[protected]@gmail.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Team,
I am still awaiting a response on my mail. This shows your customer service and concern.
Rgrds
Kapil
________________________________________
From: Kapil K Agarwal
Sent: 02-May-2018 11:06 PM
To: [protected]@cleartrip.com; [protected]@cleartrip.com
Cc: [protected]@cleartrip.com
Subject: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Hi team,
I want to highlight one of extremely bad experience which I had with you. I never expected such an irresponsible and insensitive behavior from your customer support team. Just to reiterate the instance, I had the above mentioned booking for today at Treebo New residency. However, I met with a medical emergency at home where my son had to be hospitalized. Thus I wanted my booking to be either cancelled or rescheduled. I called up Treebo hotels and they told me that it can be doable but once they get a mail from Cleartrip.com. I called up the customer care and explained the whole scenario which took me more than 30min. The guy was so insensitive while talking and gave me reference to non refundable hotel policy several times. I kept on telling him that I already had a discussion with the hotel and they are willing to make the changes. At last I was asked for medical documents of my son and then he told me that he will send the request to the hotel and will wait for revert. I said I am ok with any decision as the emergency is more important for me rather than money spent on this booking.
Late last night I got a standard response from Mr Nasir Shaikh stating that as per the hotel policy this is a non refundable booking and apologies for the inconvenience caused. I was quite surprised so I thought to talk to hotel guys and ask them about the problem. When I discussed with them I was surprised to know that they never received any request from Cleartrip team. This was really shocking for me as I thought that your team denied my request post discussing with the hotel. The Treebo team was quite sensitive to my concern and they immediately issued a refund and asked me to reach out to you guys. I am reaching out to you not to get my money back, but to tell you about the pathetic service and irresponsible behavior for your customers. I replied on the mail I received from your team and I haven’t received any response yet showing the kind of customer service you provide.
you may keep this money refunded from the Treebo Hotels team but I need a response from you. I don’t need the money but I need to know your modus operandi. And least to say, me and anyone from my family is no more a cleartrip customer anymore.
Rgrds
Kapil
[protected]
[protected] Forwarded message[protected]
From: Treebo Hotels
Date: Wed 2 May, 2018, 9:37 AM
Subject: Re: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: Kapil Agarwal
Dear Guest,
We would like to inform that the booking is cancelled from our end. You will require to request the cancellation from cleartrip and once we get approval from them, the refund can be processed. Please find below the cancellation voucher for the same.
Please feel free to reach out to us on +[protected] or write back to us on [protected]@treebohotels.com should you have any further queries.

Warm Regards,
Team Treebo!

On Wed, May 2, 2018 at 8:24 AM, Treebo Hotels wrote:
Dear Guest,

Thanks for writing in. Our team is looking into this and we will certainly update you soon.

Best Wishes,
Team Treebo!
On Wed, May 2, 2018 at 8:20 AM, Kapil Agarwal wrote:
Hi Ashwini,
Thanks for your support. Please refer to the mail communication with Cleartrip for your reference.
Rgrds
Kapil
[protected]
[protected] Forwarded message[protected]
From: Kapil Agarwal
Date: Wed 2 May, 2018, 6:36 AM
Subject: Re: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: Agency Support

Nasir,
I am extremely annoyed with your standard response despite of my conversation with your team. You being so insensitive and irresponsible towards your customer's concern that you didn't even bothered to reach out to the hotel and check with them. I already checked with the hotel and they told me that they can very much do the changes or refund on medical grounds. I then reached out to you people just to get this pathetic standard response. If this is the kind of service you people provide to your customers then I am sorry to say that you don't even deserve to be in the business. I was not even asking for the refund, I asked for moving the reservation to some other day. I was asked to submit medical doc's which I did. I am not that worried for losing RS 1144 but the way you people handled this. In the past I got far better response and service from your competitors.
With no regards
Kapil Agrawal
[protected]

On Wed 2 May, 2018, 3:42 AM Agency Support, wrote:
Dear Kapil Agarwal,

We apologize for inconvenience cause to you, as per hotel booking policy changes and cancellation is not permitted .

For any further clarification please call us on 24*7 contact number or email on
[protected]@cleartrip.com

Thanks
Nasir shaikh

[protected] Original Message[protected]
From: Kapil Agarwal [kaps.[protected]@gmail.com]
Sent: 5/1/2018 9:45 PM
To: [protected]@cleartrip.com
Subject: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Hi team,
As discussed over the phone, I will not be able to check-in to existing booking for tomorrow as my son is not well and to be hospitalized. I would request you to either cancel or change it to next week.
Rgrds
Kapil
[protected]