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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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T
Tisha ranee
from Agartala, Tripura
Aug 19, 2019
Resolved
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Address: East Khasi Hills, Meghalaya, 793091

This is a complaint against a delivery boy whose name has been reflected as Nathaniel kharumnuid as per true caller service.He call me for delivery of my parcel but I couldn't pick up as I was busy.later after few minutes I tried to call him up but he didn't response then after a while his phone was switch off. Then after 20 minutes later he switch on his phone and when I ask him where he is at present he replied me that he had left the place. And again on questioning him that why didn't he call me back coz other delivery boy used to call twice or thrice if that call is not being answered at the first call instead he rudely replied me back that he had call me twice and if needed it is in his call log whereas I received only one Miss call from the delivery boy. When I told him that seeing the Miss call I have try to contact him but his phone was switch off he again replied in a harsh tone that he doesn't work under anybody and I should be thankful for him for bringing the parcel til my home which is again not true . This is not the first time that the same delivery boy behave rudely with me but I have face this kind of situation thrice. Therefore strict action should be taken against this person and not to sent him for dispatching my product.
Sep 29, 2019
Complaint marked as Resolved 
Verified Support
Aug 21, 2019
Club Factory Customer Care's response
Dear, please contact our APP support with your SO number for this issue. Sorry for the poor behavior of the delivery boy.
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    V
    Visal Krishna KP
    from Mumbai, Maharashtra
    Aug 19, 2019
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    I ordered an item in club factory but it cannot be canceled
    Please do some necessary actions about that
    Order id is SO[protected] i dont know what type of an app is this..
    If somebody order unfortunately what should they do . I ordered the product but the product was not fare to me. So i want to cancel but there is no cancel option. So please do necessary actions for it.
    +1 photos
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      G
      Gorika Mahajan
      from Ludhiana, Punjab
      Aug 19, 2019
      Resolved
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      Resolved

      Address: 801 guru gobind singh avenue. Opp bsnl exchange., 144001

      I need to refund my money as my order number is so[protected]. The pair of shoes are not exactly what i ordered. And the size is too big. Not at all happy so need to refund my money back. I want the issue to resolve asap i ordered the other shoes and received totally wrong item.

      This made me so disappointing so please i request to refund my money asap.
      Sep 22, 2019
      Complaint marked as Resolved 
      Verified Support
      Aug 20, 2019
      Club Factory Customer Care's response
      Dear please apply for return in the app. We will issue refund to you once the return parcel is delivered in our warehouse.
      Order Id S[protected] My order not recived expected date is 3aug now too late but order not recieved And Ur excustive agian and again say one statment is wait 7 days what is this? my order at Coustoms clearness 23 july and not clear . i req to plz provide fast clear service and order deliverd me.
      I have ordered a Bluetooth headset through netbanking. But, the delivery date has passed. I didn't get the product yet. They don't even notify that. They don't have support forum to report this issue. Please take needful action.

      Thanks
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        P
        priyannka achpal
        from Noida, Uttar Pradesh
        Aug 19, 2019
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110030

        I have placed an order more than one week ago. "your clubfactory package with awb[protected] will be delieved today" this message is received on my cell on 17.08.2019, then on 18.08.2019 i received following message" delhivery: your shipment (Clubfactory surface) has been delivered. Please rate us on : https://cfb. delhivery.com/? Tid=upto6m0z and on clicking the link my order id is fo[protected] and the link is asking me to rate them. I have not received my order, kindly help.
        Oct 2, 2019
        Complaint marked as Resolved 
        Verified Support
        Aug 20, 2019
        Club Factory Customer Care's response
        Dear, please contact our support center in the APP with your SO number.
        Dear sir, i have purchase product on dated 6.8.2019 and having approx delivery date 14.8.2019 having order no. SO[protected].
        I am now unable to track my order in guest order. The msg of delivered order comes monday but i did' t receive my order till to date. Kindle look into matter and give exact status of order SO[protected].

        product not delivered - Comment #3513844 - Image #0
        When withdrwing my balance thy said that my account number is wrong, if am trying in paytm they said number incorrect, what i do
        I buy a shoe from club factory and ii returned the product producct becouse of lack of quality. but did not get the amount back (Returned Id:SON[protected])
        I have ordered my goods on 13/07/2019 from This company with order number[protected]. On 12/08/2019 i have receved a massage from company that 'your order is delivered rate us on specified link etc' . I am so dissappointed to know that there is no order delivered to me. It seems like this company is totally fake and making customer fool.
        I was gave my order bluetooth headphones to club factory at 14/72019 that last date for receive 31/7/2019 but it not reach to me. Please give my order or refund my money back.
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          M
          Minu Vijutha
          from Mumbai, Maharashtra
          Aug 19, 2019
          Resolved
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          Resolved

          Address: 563113

          I have not got my refund amount in my bank account i refunded on august 8 2019 i didn't receive it!
          And i'm trying to call the customer care care they're least bothered to pick the call!
          Worst behavior!!
          If i am not getting any response from you
          I'm going to file a complaints
          During any purchases you'll send 100 message but now no response!
          Do it immediately
          Thanks
          Sep 20, 2019
          Complaint marked as Resolved 
          Verified Support
          Aug 20, 2019
          Club Factory Customer Care's response
          Dear, if in the APP it shows withdraw successful, you can contact your bank for the issue, sometimes the bank fail to receive the money.
          I was told that my product will arrive on 16th August but I haven't yet received. Please look into this issue or else I want my money back.
          First the time taken to deliver products is too long and second, they don't even deliver the product.

          refund balance is not sent to my bank account ovum - Comment #3513846 - Image #0
          Sir Mera ordar ni Aaya hi one month ho gya hi Mera ordar no hi SO[protected] hin ya aap meri payment wapas kr dijiye
          I want to return the item I ordered via Club Factory, as a guest buyer. I cannot find it anywhere to return. Please help me out.
          Plzzz get my shoes as much as early bcoz the eid is came and if you give it to me on 15 date so this is the wastage of my time ok plz get it fast plzzzzzzzzzzzzzzzz
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            S
            subodh kunwer
            from Delhi, Delhi
            Aug 18, 2019
            Resolved
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            Resolved

            Address: Room no. 325, Jhelum Hostel, JNU New Delhi, New Delhi, Delhi, 110067

            I have ordered a backpack costing 476 and i have paid online too on 12 august 2019 but it is not showing paid. The order is showing unfinished. The order number is so[protected] and my account id on club factory site is google_user_[protected]. The sbi online transaction reference number is[protected]igagucdpx2.
            I request you to look into it.
            Sep 21, 2019
            Complaint marked as Resolved 
            Verified Support
            Aug 20, 2019
            Club Factory Customer Care's response
            Dear, the transaction is failed. Refund will be sent back to your original payment channel within 7-14 days.
            I have ordered 2 watches but u give only 1watch yesterday I got it please give 1 more watch
            I had ordered 5 products on July 27 2019. Today date 11 aug 2019 at 3:57 I got the message that your order has been delivered but I haven't received any of my product.. How careless you can be..?
            I want to inform u my order by order no:SO[protected] I received it but the colour is silver in place of gold I want to change it but the order isn’t there in my order list how I hvto return it by order no email I’d or anything else plz answer me as soon as possible and club factory have to be responsible for this my email is:[protected]@gmail.com
            Service is too bad and quality also too worst i don't like club factory
            My order is not delivered and it been more than a month . The order status also stop updating from 17 july .The the customer care service is also very poor as it doesn't respond quickly and takes so much time to respond.My order no is SO[protected]
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              V
              Vijyeta Bhankhariya
              from Mumbai, Maharashtra
              Aug 18, 2019
              Resolved
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              Resolved

              Address: 27- vaikunthnagar soc. Near Gayatri temple. Visnagar road. Mehsana-1, Mehsana, Gujarat, 384001

              Order no. So[protected]
              I have ordered a product from clubfactory but the company has delivered a wrong product with very cheap quality. Now i'm required to bear the courier charge to return the product to get refund which is not fair at all. It was not my mistake that they have sent a wrong product to me. I want my money back without bearing courier charge. Even the company shoul be punished for doing this to all customers. I'm not going to buy anything from this company now onwards! Kindly help me on this.
              Sep 20, 2019
              Complaint marked as Resolved 
              Verified Support
              Aug 20, 2019
              Club Factory Customer Care's response
              You can apply for free return by uploadign pictures of the items you got.
              My friend was ordered 3 unwanted item.
              Please cancel the orders.
              He didnt know about the app.
              Please cancel them.
              SO[protected]
              SO[protected]
              SO[protected]
              These are the 3 orders.
              Please cancel the orders.

              wrong product received which I hadn't ordered - Comment #3513616 - Image #0
              wrong product received which I hadn't ordered - Comment #3513616 - Image #1
              wrong product received which I hadn't ordered - Comment #3513616 - Image #2
              Why i cannot upload the product package for refund. .. it always shows the image uploading failed
              I have spoken with the courier company of the product sent by club factory on the Android app it's showing in custom clearence for over a week when contacted courier company agent he is saying package from shipper not received please whoever it may concern help me locate my package order no - SO[protected]
              Tracking no (delhivery[protected]
              My order no is[protected].Its been 8 days now.i am not able to track my order.its a necklace.please do something.i want my money back
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                R
                Rubesh rival
                from Chennai, Tamil Nadu
                Aug 18, 2019
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                Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so[protected], plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order, please accept this and try u understand my situation and please cancel my order
                Sir i ordered a power bank, u deduct amount and said will be reach on 12 aug ..but not delivered yet ..order no is -SO[protected] ..where is my order..my mobile no is 91-[protected]

                my mistake I have ordered - Comment #3513668 - Image #0
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                  S
                  Supriya Nagare
                  from Mumbai, Maharashtra
                  Aug 17, 2019
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra

                  Respected sir/madam
                  I have ordered a bomber jacket on 10th august approx. Today it is 18th august and the product is still being stuck on custom clearance.
                  It showed me that it will take 2-3 business days. Agreed. But nearly 5 days crossed but no further details were provided. Please provide me updates on gmail. Quality product will be appreciated.
                  Sep 21, 2019
                  Complaint marked as Resolved 
                  Verified Support
                  Aug 20, 2019
                  Club Factory Customer Care's response
                  Dear,
                  We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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                    R
                    Rachana Deshmukh
                    from Delhi, Delhi
                    Aug 17, 2019
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                    Address: Tathawade Pune Pimpri near d.y Patil University Pune Mumbai bypass highway, 411033
                    Website: Club factory

                    I order 2 products on 16 july 2019 payment already made by me. Custom clearance also done on 24 july order products expected on 3 august but now it's 17 august 2019 no any even msg from club factory why my product is delay complaint no are given but they never connect what's this done by club factory is this fraud company. Order no is amount 355 re.
                    +1 photos
                    Sir I orded a earphone and my order is confirmed. And I paid 125 for this. Deliver date 18 August. I not't got this after that I call customer care number he says that your order is cancelled. So plz refund my balance.

                    it no col000958346n - Comment #3513511 - Image #0
                    My friend was ordered 3 unwanted item.
                    Please cancel the orders.
                    He didnt know about the app.
                    Please cancel them.
                    SO[protected]
                    SO[protected]
                    SO[protected]
                    These are the 3 orders.
                    Please cancel the orders.

                    The app didnt show cancel button.

                    it no col000958346n - Comment #3513597 - Image #0
                    it no col000958346n - Comment #3513597 - Image #1
                    it no col000958346n - Comment #3513597 - Image #2
                    Sreejith popz's reply, Aug 18, 2019
                    Please cancel
                    Sreejith popz's reply, Aug 18, 2019
                    Cancel the 3 orders
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                      Räjî Suresh
                      from Chennai, Tamil Nadu
                      Aug 17, 2019
                      Resolved
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                      Resolved

                      I have ordered a mi ear phone... Details which has shown is the order was shipped not yet delivered till now... And my order was cancelled by club factory.. And gave a compensation of 70rs. It was valid only for the purchase of 700rs. Who needs this compensation. If a person can ready for the purchase of 700rs is the 70 rs is the huge amount of discount uh??? Who needs this compensation i need a money to be refunded which i have paid. Worst experience i had.
                      Sep 23, 2019
                      Complaint marked as Resolved 
                      Verified Support
                      Aug 20, 2019
                      Club Factory Customer Care's response
                      Dear, please contact our APP support with your SO number, we will check your issue and find a best solution.
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                        Jót Káur
                        from Chandigarh, Chandigarh
                        Aug 17, 2019
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                        Address: Ludhiana, Punjab, 141421

                        I ordered 4 beautiful golden colored rings for gift to my parents on 7th august. After 2 days the company message me that the delivery takes 2-3 business days to prepare your items. When i ordered the rings i paid payment through debit card. But i can't track my order, will you please solve this problem that i get first time, if you not eligible then please pay my money back.
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                          Saandra VS
                          from Alwaye, Kerala
                          Aug 17, 2019
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                          Address: Bangalore, Karnataka

                          I ordered for 3 watches. And received an wrong product. I applied for return. But the people in ecom service has not come to pickup. It has been 2 weeks. I am continuously calling and no actions still now. Club factory please change your service department. Now my refund is also getting late. And club factory service also not responding on this. Not taking call. If this is the situation. Its bad impression on club factory only. I will take further action
                          +1 photos
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                            Poojalakshman
                            from Mumbai, Maharashtra
                            Aug 17, 2019
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                            Address: Mumbai City, Maharashtra

                            Pls cancel my order as it was ordered by mistake and the order number is so[protected] and pls help me n cancelling as i don't want it and the payment method is cash on delivery... Sorry for the trouble caused because of my mistake... But pls cancel it as there is no option n the app to cancel it. Ur products are good but right now i am not interested n buying it may be in future i will definitely buy ur product.
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                              Alamgir Alig
                              from Hyderabad, Telangana
                              Aug 17, 2019
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                              Address: Erragadda, Hyderabad, Telangana, 500018

                              Highly inconvenience, the order is struck at custom clearance. One month i cant keep on waiting for the order. Have order for an occasion, what is the use if i get my order after the occasion is done. I find no point. Can u please let me know what is the status. I need it monday morning? But am 100% would not get it by then. Want to cancel the order. High time
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                                Lydia Phillip
                                from Mumbai, Maharashtra
                                Aug 17, 2019
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                                Address: Hyderabad, Andhra Pradesh, 500089

                                My order number is so[protected] and is expected to deliver by 16th august but still not dispatched and not delivered to me. I am very regular purchaser from club factory. I hope you will soon resolve the late dispatch issue. The delivery boys are always lazy and late in our area. Better you opt for any other courier delivery services. Expecting a fast reply
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                                  Abhijithnambiatt
                                  from Delhi, Delhi
                                  Aug 16, 2019
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                                  I had ordered a product from club factory (Tracing id so[protected] on 12 jul, 2019. It is showing custom clearance from 17 jul. Today is 16 aug, 2019. I have not yet recieved it. Last sunday[protected] i received a message from club factory the product has been delivered. While checking with delhivery the courier service they say it is for custom clearance. And it was a guest order. Also i can't track my order. I already paid the money. What will i do..?
                                  +4 photos
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                                    Diya Vijay
                                    from Jaipur, Rajasthan
                                    Aug 16, 2019
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                                    Club factory is fraud company. I ordered a hand watch on. 9 july 2019 but still i don't get my product. I have done online payment. And the customer service number doesn't give any response. As company can't give any response i am going to complain in indian consumer court about all this frauding. I request indian consumer court to take hard action on following matter. I'm so disappointed by clubfactory service.
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                                      Aswathyps
                                      from Mumbai, Maharashtra
                                      Aug 16, 2019
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                                      Address: Kims Alshifa healthcare, Perinthalmanna, malapuram, Malappuram, Kerala, 679322

                                      My order number is so[protected]. I have ordered this on august 6th 2019. After that i have not received any information regarding the order. They have told that they will deliver it on august 13th. But no details or information regarding the order. I have send mail as a reply to the conformation mail. But no reply. I want to know where my order is and when is it possible to deliver to me.
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                                        sarita.parmar
                                        from Mohali, Punjab
                                        Aug 15, 2019
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                                        Address: H.No 1588, 160059

                                        Hi my name is sarita parmar i have bought a pair of sandles from clubfactory on 14 july 2019. I have done online payment but till now i have not reveived anything. There customer support never respond i also send mail to their [protected]@culbdactory.com but do not get any response. Kindly look into matter if they cannt deliver then refund my payment.
                                        +2 photos
                                        Aug 15, 2019
                                        Updated by sarita.parmar
                                        help me to get my money back
                                        Aug 16, 2019
                                        Updated by sarita.parmar
                                        Most terrible experience with clubfactory instead of returning my amount they have deducted whole amount from my bank account...Worst experience...
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