Club Factory Complaints & Reviews

I ordered 3 items valuing rs 1810 from clun factory on 26.06.2019. Since 4th july it was showing that it's stucked in customs but now it's showing delivered as well as at customs. Screenshot is attached herewith. Whereas i have no update about my product. I tried several times to customer care but they are saying they don't know and due to technical error it's showing delivered.
My question is that whether i m going to get my product or i have to move for legal action as my rupees has gone and they are totally uncertain about the product since 33 days.

Aug 31, 2019

Complaint marked as Resolved

Verified Support

Jul 31, 2019

Club Factory Customer Care's response Dear, please do not worry, this order is not considered as delivered, I checked from the system. Kindly wait for a few days more.

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A

Arya Shewis

from Itanagar, Goa

Jul 30, 2019

[protected]..
Tracking order of the product thag i haven't received bt still they sent me an messages saying it got delivered..
Please take action on it.. i paid with paytm online bt they haven't sent memy product
SO[protected] order number

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T

Taslim Ahmad

from Delhi, Delhi

Jul 30, 2019

Poor quality and and color discrimination in shoes i ordered the black and white sol black fig shoes not this one there for i want to cancel and refund .my money its an rqst to u sir

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V

Vellai Mariyan

from Delhi, Delhi

Jul 30, 2019

Actually July 8 I ORDER ONE ear phone but still date iam not received please take necessary step

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R

rkpanesar

from Chandigarh, Chandigarh

Jul 30, 2019

same thing happened to me

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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh

Its been a one month still i have not received my refund money, why club factory always do this #?

Whether it is saying, my issue is too short unlikely will appear, why? Whats the matter with this
A complain is always a complain, whether it is short or long
I am going to rate club factory 1. The company deserves this.

Sep 2, 2019

Complaint marked as Resolved

Verified Support

Jul 31, 2019

Club Factory Customer Care's response Dear, refund is issued to your original payment channel, please check. If you still have not received this refund, please contact us with your bank statement in the APP.

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Y

Yash Parte

from Surat, Gujarat

Jul 30, 2019

Give me my 229 rupees back😡😡😡😡😡

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S

Satwik Das Das

from Mumbai, Maharashtra

Jul 30, 2019

Tarcking id[protected]
tracking id[protected]
Both of my orders are in the customs fore more than a week it is the worstest site I have ever seen .The delivery is also worst than expected.I want my product to be delivered by tomorrow .please email me at [protected]@gmail.com.i need immediate response.

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Address: 560030

I have placed an order for a watch and balloons packet for a birthday party from club factory on 03/07/19. And the delivery date was showing as before 21st august. It's 30th aug already and not delivered yet. When i checked the tracking number, it's showing as not picked up by the delivery partner. I called the cf customer service number and asked about the delivery, they are saying that i have to wait for some more days and they also don't know till when. When i told them to cancel my order, they said it's not possible.
This way they cheat the customers and i am telling everyone not to believe in them and lose your money like me.
I want to know how can i get my money back. Can anyone help me with that??

Sep 6, 2019

Complaint marked as Resolved

Verified Support

Jul 31, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Kranthi korrapati

from Delhi, Delhi

Jul 30, 2019

Hi i got the order but the product already is having some issue.There is no stone for one ear ring

In that case why i have to pay shipping charges.

I need refund for this as i got defect product.
SO[protected]

Other please replace the product.

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O

Overthinkers Area

from Surajgarh, Rajasthan

Jul 30, 2019

The quality of the order was bad and now I am not able to return it because it is showing 0 in delivered orders please help my order ID is SO[protected]

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S

[email protected]

from Mumbai, Maharashtra

Jul 30, 2019

Worst app I have ever seen ... I ordered the product 25 days ago but still they not diliverd any product to me ... I'm getting very angry now & I will file a case if my order is not dileverd within 2-3 days... They took online payment from me but no response till... 😡😡😡😡😡

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N

Neha Bhatiäã

from Baddi, Himachal Pradesh

Jul 30, 2019

I already paid for my order named women's fashion simple luxary wallet of amount 380rs..n they show status o[censored]npaid... I paid through net banking using phone pay.. Please help me soon.. Otherwise refund my money

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Address: 7th stage,2nd block,BEML Layout, RR Nagar, 560098

Got a message this morning that my name was selected for lucky draw and was bugging me to send my account details.

Asked me to choose between a car or cash of 16 lakhs
He was also telling me that he will make me talk to owner of club factory

Mentioned that they are calling from maharastra repository

Getting calls from - [protected]
Name mentioned was mr. Nitin

How can our personal details be revealed to others.
Kindly look into this asap.

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J

Jini St Peter

from Delhi, Delhi

Jul 30, 2019

I have received product and paid cash but my cod is blocked why?it's been 2weeks they are showing your cod is blocked. Why?

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K

kamalakanta behera

from Mumbai, Maharashtra

Jul 30, 2019

Dear Team,

I have book earphone on 30 jun 2019 but as of now no response from club factory. Also i am trying to call customer care they tolled you will be received your product within 2 to 3 days but as of now i am not received.

Really it is bad experience for club factory.

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Address: Bangalore, 560035

Hi i have contacted customer care about the defect product they said something i didnt unrerstand to cancel the order.

As shipping is done i am unable to cancel the order.

Please take your product back and give my refund.

Order number : so[protected]

I hope this issue will be resolved asap.

I tried to reach the customer care there is no use so i am looking for the solution from here.

Thanks

Verified Support

Jul 31, 2019

Club Factory Customer Care's response Dear, you can apply for free return from the up by uploading the items you got.

Jul 31, 2019

Updated by Kranthi korrapati How can i return if the option itself is not showing to submit the return request.

Please tell me the process to return with out charges or refund the amount

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S

S R Abirami Iyer

from Mumbai, Maharashtra

Jul 30, 2019

Hi club factory order no SO[protected] worth Rs 2236 order confirmed on 7th July has been delayed, they said it wil reach before 21st July but we are yet to receive it and I will get RS 67 compensation now it is saying it will reach on 27th July there is no proper support

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A

anish4393

from Noida, Uttar Pradesh

Jul 30, 2019

My order with Order Id: SO[protected] hasn't been delivered uptil now. I placed the order on 21 June and its been almost a month. The tracking status says that it is stuck in Customs Clearance since 10 June.

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R

Rubina Aliya

from Cuddapah, Andhra Pradesh

Jul 30, 2019

I was ordered some items in 25 days back tracking information is not getting[protected]

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Website: Club factory

Want to cancel my order on club factory as i ordered an wronf colour of the item and now i do not want to purchase the same. I already paid so refund the money. So please cancel my order.
Order id: so[protected]

Please cancel my order. Sorry for the inconvience. It was pure mistake. I realised it late and now i am not in need of the same. So please cancel my order bedore it is delivered and refund the money.

As it doe snot have option of cancelling it

Jul 30, 2019

Updated by Monkeybaby Please see my complaint

Jul 30, 2019

Updated by Monkeybaby It's not yet shipped but still not getting cancelled.
This is really poor consumer readressal

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Address: Hyderabad, Telangana, 500090

Hi,
I have places an order on 29th june 2019 and the delivery expected on 19th july 2019 but still the items are not delivered to my address and yesterday i got a message from club factory that the item are delivered.

My order number is: so[protected].

I dont want the products anymore as i got fed-up with their pathetic service need refund.

Please do the needful

Aug 6, 2019

Complaint marked as Resolved

My Order got delivered on 4th aug 2019. Thanks you very much.

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Address: 411038

I had order a product on 30 jun and it has still not been delivered. A months time has elapsed. So i ordered similar product from club factory again and it arrived on time and now i want to return/cancel the previous order which hasn’t been yet and for that club factory is asking me to pay ₹90 even when the ordered hasn’t been delivered after so many days. I think i am eligible to get a full refund. Any help?
Order no-so[protected]

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Address: Hyderabad, Telangana

I want to cancel my order on club factory as i ordered an wronf colour of the item and now i do not want to purchase the same. I already paid so refund the money. So please cancel my order.
Order id: so[protected]

Please cancel my order. Sorry for the inconvience. It was pure mistake. I realised it late and now i am not in need of the same. So please cancel my order bedore it is delivered and refund the money.

Jul 30, 2019

Updated by Monkeybaby Please address the issue before the order is made and delivered. I do not want it. The return policy is not simple on club factory and I am a college student and not easy for me to parcel it back.

Jul 30, 2019

Updated by Monkeybaby Please solve the issue

Jul 31, 2019

Updated by Monkeybaby I do not think Club Fcatory wants to resolve the issue. Poease cancel the order before shipping starts.

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Address: Ronak Residency, Behind Kunal Plaza, Chinchwad Station, Pune, Maharashtra, 411019

Hi team,

I had placed an order last sunday, payment was made i have confirmation of the same on email and sms. I am not able to track my order. When i am checking it on app i am getting the error that no order is placed.
I need a confirmation on when will i receive my order. It is a matter o[censored]rgency. Payment was already done if there is any problem in receiving the order what about the refund amount.
Look in to this.

Thank you.

Jul 30, 2019

Updated by Hanshyukta [Club Factory] Order No.SO[protected], SO[protected] and SO[protected]

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Address: Mumbai City, Maharashtra, 400018

I had ordered from club factory. The estimated date of delivery was on 05 july 2019 but the product is not yet received or any message regarding the order is being received and the status of order is in custom clearance since 27th june 2019 now it's been more than a month. And again now status is delivered yet i have not received order. I had called the courier company in that which is named delhivery but they told that they had not got any parcel to be delivered. Please take action against it and make refund of the product or deliver the product to the assigned address. S[protected]

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Address: Bholath, Kapurthala, Punjab, 144622

Sir,
Please cancel my order i had buy mistake proceed my order as guest order on your website..I had placed two orders and both order have same purchases and value.It happened for the first time sorry for inconvenience actually i don't know well about your website and i didn't had download your android before some days i was just checking out stuff and by mistake i had just placed two same orders as a guest order..please cancel my both order don't ship them
Cancel the order written belown:-
1st=SO[protected]
2nd=SO[protected]
Name=Harprit kaur
Date of order placed:[protected]
Ph no-[protected]
Payment mode-COD
[protected]@gmail.com

Jul 31, 2019

Updated by Jasbir singh222 Please cancel my order-SO[protected]
2nd-SO[protected]

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I had placed an order of 4 items from club factory on 16th June 2019, but Still have not received my order. It has been almost near to 2 months already and the estimated delivery was on 2nd July, 2019.

Also everytime I call club factory the response comes as busy on another call.

The payment has already been done.
My order no. SO[protected]. There is no way to contact or anything.
Currently when I am checking on the app, the status is shown as delivered whereas the order has not been delivered to the mentioned address so far.

Please help regarding the delay in shipment.

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Address: Ali nagar ameerpet, Hyderabad, Andhra Pradesh, 522007

I had placed the order on 6th march.. My order no is so[protected] when i try to track my order from the mobile app, it's continuously showing pick up rescheduled for next day.. It is almost 18days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response..

Aug 30, 2019

Complaint marked as Resolved

Verified Support

Jul 30, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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M

monilogu

from Chennai, Tamil Nadu

Jul 29, 2019

I have ordered some products on june 24, july 10 was the delivery date but today is july 28, still havent received the parcel. i want the parcel to be delivered as soon as possible

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T

Thakkz

from Noida, Uttar Pradesh

Jul 29, 2019

I paid for my order...
But now I cannot access my order track.
It's showing order not accessible...
I have already paid for the item.
But now I can't even track or
That order is not visible..
Order no is SO[protected]
Please do the needful thing

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Address: 385340

I ordered two items but yesterday i received a box and i opened the box and see only one item.. Bill invoice quantity 2 but in box only one item... Payment done by cash total two item... How is happening in a online order.. Please solve the problem as soon as possible.. My first experience in a club factory.. I have all ready log a complain... Complain number:- 278286 and order number is :- so[protected]
Please verify and solve the problem as soon as possible

Aug 31, 2019

Complaint marked as Resolved

Verified Support

Jul 30, 2019

Club Factory Customer Care's response Dear, as this is seller order, please contact our live chat in the APP for your issue, thanks.

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A

Adu_

from Chennai, Tamil Nadu

Jul 29, 2019

Order no: SO[protected]
Payment done and the delivery was supposed to reach on july 2nd but the delivery is not yet received

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P

Pravriti Sotang

from Chennai, Tamil Nadu

Jul 29, 2019

Requesting you to kindly cancel my order as I have ordered for the same item two times. My order number is SO[protected]. If you refund the amount then I will be happy, but if you cannot do that also I don’t have a problem. But please please cancel my order.

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K

Kaarthik Gr

from Chennai, Tamil Nadu

Jul 30, 2019

I have been ordered that product by mistake...I apply for return, then the courier service take the product they Didn't give back me the money... They told club factory will call you then only they give back your money..Till your service didn't call me...

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D

Dilip5051

from Delhi, Delhi

Jul 31, 2019

Problem not solve till time I already waiting 3 or 4 days but till time not any solution or reply.. please solve the problem as soon as possible

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Address: 12/ 156, Ramanan Kudil M M Patty Mohan Nagar Salem., 636030

Club factory - order no: so[protected] conformed last june 2ed and this item is waiting for customs clearance from june 23d at delhi (As per club factory's tracking system, tracking id[protected]
India. Still now i m not yet received the item worth 1765/- rupees. To the address mentioned below
What i have to do?
Narasimhan
12/ 156 ramanan kudil, m m patty
Mohan nagar post
Salem, tamilnadu, india
Cell : [protected]

Aug 31, 2019

Complaint marked as Resolved

Verified Support

Jul 30, 2019

Club Factory Customer Care's response Dear, you have probably contacted our support, it seems we have refunded to your CF account of this order.

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H

Hari Priya Duppanapudi

from Delhi, Delhi

Jul 29, 2019

I have ordered 2dresses each dress of cost 539 orders number SO[protected], I HAVE RECEIVED but I received only one dress and that too of different one but I paid amount for two dresses

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V

Vaibhav Sutariya

from Ahmedabad, Gujarat

Jul 30, 2019

My order no is SO[protected]. By mistake i have submitted my friends addres bt he said that he can't give me my product.so i want to change my shipping address... Plz send me address change link on my Gmail id

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I purcahed two dresses, one dress cost is 500rs, seriously it's worth even 250rs. I am very disappointed, they charge double price for every dress. Another dress 1300, it is not worth that amount. They displayed a very good quality in the picture, but it's just only for picture. Two dress quality also very cheap, there is no proper customer care service too.

Sep 3, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear, if you do not like our products, you can apply for return from the APP.

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K

Kumari Deepti

from Noida, Uttar Pradesh

Jul 29, 2019

Hi
This is Deepti here. I was purchase a sliming shaper belt from club factory. On 27/06/2019 my order no is [protected]. I was payment through card .but my order is steel not delivered. And I also not get any refund for this. May I know what is the process of my order . M I got my order or my payment refund

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K

Kiran.kavita

from Udaipur, Rajasthan

Jul 29, 2019

I have ordered 2 items on 9 july nd 14 july nd tracking info is showjng it is on customer cleance since 15 july nd 19 july recpectively...too slow delihevery by club factory...i want my parcel urgently...

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I had ordered a product of two items from club factory. The estimated date of delivery was on 26 July 2019 but the product is not yet received or any message regarding the order is being received. I had called the courier company in that which is named delhivery but they told that they had not got any parcel to be delivered. Please take action against it and make refund of the product or deliver the product to the assigned address .

Aug 29, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear, recently some of our parcels were stuck in custom clearance, but now most of them have been released, please wait for a few days more. Thanks.

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R

Rex Valan

from Mumbai, Maharashtra

Jul 29, 2019

Yesterday I received the order so[protected], XXL girl overcoat, I need XL for the same product
I couldn't see any return option for my product in website, kindly check and I need XL size for the same as soon as possible

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T

Tushar Zaware

from Mumbai, Maharashtra

Jul 29, 2019

I ordered 32 size and he give me 28 size and now customer care do not receive my phone

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I

Ikhlas Mulla

from Delhi, Delhi

Jul 30, 2019

I didnt receive my order since 20 days and i have paid already for that order

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I actually ordered 3 products in club factory on july 6 and the estimated delivery was on 23rd july... But from that day i didn't get any order tracking... It just said that my order is delayed.. Actually i had made my payment through net banking! So pls help me i want my order! My order number is so[protected]... Pls club factory don't cheat people... I want my order it was loved top!! Solve my problem as soon as possible!

Aug 29, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: 782460

I ordered some products on 19th june with oder no so[protected], i got the confirmation payment email, but i coulnot track the products nor any i got any kind emails after that or i have recieved the product yet, i called helpline numbers also but in vain, its very annoying, so kindly get the products delivered as soon as possible or refund the amount

Sep 1, 2019

Complaint marked as Resolved

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 113

prepaid order pending from last 33 days showing stuck in customs as well as delivered.

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when will get refund money

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watch and balloons

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congratulation, you have product order from club factory.com

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please cancel my order and provide the refund as i received defect product product.

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cancellation of order number so120371160 please

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items not delivered but got message that it has been delivered

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late delivery and refund

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cancellation of order number so120371160

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unable to access my order

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product not yet delivered and status is in custom clearance

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by mistake placed order

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order status shown as-- delivered but it has not yet delivered

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delay of order

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I ordered two items but received only one item

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item not yet received

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product cheap quality

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product ordered delayed till not received

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about the delay of the product!!

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delay of the product

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