Club Factory Complaints & Reviews

I had ordered for 2 charcoal masks and was charged for both. But when the delivery came, i received just one of the item. The bill on the box says 2 items but inside there's space for only 1.

I was charged for both but have received only 1. I filed a complaint on the same day from the club factory app but nothing has been done by now. Kindly look into it.

Order number - so[protected]

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I ordered the product (Espoir analog unique style black dial boy's and men's watch) on the date. 03/08/2019 at 12:02am. And my is shipped by the process. And today 09/08/2019 my order is see in the trip arrived but when i call the customer care for inquiry.. Answer received that is your order is cancelled...

I ask why.. Then cut the call.. And then not received the may call twice... And contiously cut the call..

Why ignore my call.. And why currupt..

Please urgently my order delivered. I urgently want my product..

My order number. :. So[protected]
My mobile number:. [protected]
My name.:. Momin mafaaz zubair ahmad

Please urgently solve it..

I talk on this customer care help line number...
[protected]

Aug 09, 2019

Updated by Mafaaz Momin Please inform my problem solutions by the email or SMS on my mobile number

Mobile number.. [protected]
Email... [protected]@gmail.com

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Address: Mysore, Karnataka, 570010

My order no so[protected] has got stuck in customs for a long time. I ordered this product on 08 jul 19. I have not received it till now and i have recieved a message that it has been delivered. I checked with courier company no[protected] delhivery about its delivery. They said you have not got customs clearance as yet. Kindly expedite the release of the product as i have already paid for it. Please do something as i am eagerly waiting for the package. Recieving a late coupon is no compensation for your delay.

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Address: 202,shikhar complex,nr vadilal house,navrangpura,ahmedabad,Gujarat-380009, 380009

My name is hitesh patel. My order no is so[protected]. I order my product on 31 july 2019. Its deliver on 05 augest in the morning
And i requested to return my product on 07 aug 2019... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
Please take your product and refund my money..

Conatct no.[protected]

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I ordered some products on 15th july, 2019, and was supposed to get it delivered by 2nd august.
My order is stuck at customs clearance since 27th july 2019 and there's no other information updated in the app.
It has been 7 days since the estimated delivery date.
I need my products to be delivered as soon as possible, at least get updates, or please initiate refund.
My tracking number is[protected].

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Address: Alkapuri, Vadodara, Gujarat, 390023

Please help me.I order from club factory on June 14 for worth o[censored]SD 95.96 (Rs 6121).They are not able to deliver me bcos of there issue at custom clearance.I keep on asking on contact support they never told me actual reason than in news I saw that they had some issue with custom clearance.After that they told me that we will not able to deliver and refunded it in club factory app.Now I want to withdraw it but it is nt allowing to withdraw.My order number SO1116502.please help me ...please

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As the quality of dress is worst...i want ot return my dress my order no. is SO[protected]...please take my order back..the quality and design of the dress was worst...totally different dress was given please return my order back iam totataly unsatisfied with this club factory and i would no like to purchase the things again from this online shopping app

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Hello.. I paid for the order nad then it's messaged to me that order delivered but i haven't receive my order🤐😠 bloody hell it was my money o trusted club factory and what your delivery boy did he cheated neither hevcalled or delivered the order to is this a way and i am following up with your customer support but i haven't received any support you guys just wasted my time on chat call center they dont respond even after waiting for hours... Club factory cheated and looted my money return the order or refund me my complete amout

Sep 10, 2019

Complaint marked as Resolved

Verified Support

Aug 09, 2019

Club Factory Customer Care's response Dear, please contact us via [protected]@clubfactory.com with your SO number.

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Hello.. We order an paid order but it did not delivered neither the delivery boy contacted and i received message that it is delivered how come... Its more than a week club factory is not helping they dont know customer worth at all is this the customer rewarded with cheating..i am fed up...its my money deliver the order or refund my complete money..i chatted i called i mailed but no response very pathetic dont order from club factory they cheat with the customers trust

Sep 26, 2019

Complaint marked as Resolved

Verified Support

Aug 09, 2019

Club Factory Customer Care's response Dear, please contact our support in the APP with your order number so we can help you.

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R

Richa Nevatia

from Mumbai, Maharashtra

Aug 9, 2019

I have ordered from Club factory on 10th July, 2019 and today is 2nd Aug, but till now i haven't received my order. I called up customer care, they are saying that we don;t know how much more time it would take. Also they are not ready to cancel my order and refund my money.

Shipment agency is showing status"Shipment not received from Shipper".

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Address: Chennai, Tamil Nadu

I ordered a wallet from club factory
My order no. : so[protected]

I have made the payment in net banking. Item shipped on 19th july 2019,
Went in customs clearance on 22nd july 2019. My estimated delivery date is 2nd august 2019 and i haven't received my order.

Its more then 15 days order stuck in customs clearance,
No update, estimate time is already passed.

Kindly look into the matter and do needful.

Sep 9, 2019

Complaint marked as Resolved

Aug 08, 2019

Updated by Geethaggg Now the status shows clearance failed (at destination).

Verified Support

Aug 09, 2019

Club Factory Customer Care's response Dear, we feel sorry for the trouble caused due to custom clearance issue. We keep pushing them to speed up the process, however your order has not been cleared recently. Considering your experience, we prefer to issue full refund for you and cancel the order in about 2 days. Please check the amount in your balance after 2 days, and place a new order at your most convenience, we'll do our best to deliver it to you soon. Thanks again for your support.

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A

Anuj singh thakur

from Mumbai, Maharashtra

Aug 8, 2019

Its been over a 20 days that product is kept at home completely packed. I applied for return because it was not of good quality. Bedsheet colour is coming in hands. But now return is being cancelled. But its still packed. I request to take it from my home and refund money to my account.

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G

Ganiya Mariam

from Arakkonam, Tamil Nadu

Aug 9, 2019

I ordered a bag, the bag quality was not good so I returned the product, app shows that money will be refunded to your app balance within 5 - 10 working days, it's been 1 months still my money didn't get refunded . May I know when my money is going to get refund to my app balance . please do something it's my request to you guys .

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S

Shibin cm

from Noida, Uttar Pradesh

Aug 9, 2019

I need to re fund my order because i ordered to redmi note 4 but they cheated me.. they ordered to a power bank.. so i want my cash...

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It's been over a month now and my order hasn't been delivered to me still.
I've already done the online payment so I'm really worried. I have told about this issue so many times to the customer care services but no action has been taken as of now.
My order numbers are SO[protected] and SO[protected]
Please sort this matter as soon as possible as I'm really worried.

Sep 9, 2019

Complaint marked as Resolved

Verified Support

Aug 09, 2019

Club Factory Customer Care's response Dear, we feel sorry for the trouble caused due to custom clearance issue. We keep pushing them to speed up the process, however your order has not been cleared recently. Considering your experience, we prefer to issue full refund for you and cancel the order in about 2 days. Please check the amount in your balance after 2 days, and place a new order at your most convenience, we'll do our best to deliver it to you soon. Thanks again for your support.

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N

Niķķi

from Sonipat, Haryana

Aug 8, 2019

Its delivery too bad.. its shows 4 aug. of delivery then its shows 6th of August.. nd till i haven't receive my order... total worse app.. its not trustable... its services are so worse..

the orders hasn't delivered yet - Comment #3507024 - Image #0

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P

Parveena sull

from Chandigarh, Chandigarh

Aug 8, 2019

I ordered two kurtis but only one was delivered. Now i asked for refund, but i am facing problem in that also . I have to ask for refund for not delivered. How to do it i am not able to do so.

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J

Jyotish Singha Phukan

from Imphal, Manipur

Aug 8, 2019

Who can I return

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L

Lazy muttu

from Delhi, Delhi

Aug 9, 2019

I ordered wrist watch the agent are making fool to the customers and delayed the product and they are telling the same sinec one month

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Z

Zaheer Khan Pathan

from Mumbai, Maharashtra

Aug 9, 2019

My order of club factory is shipped but it is messaging that COD got cancelled, since I ignored the call from club factory. Please fix the problem.i want COD option for my order and my order number is SO[protected]

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M

Mihika Kaintura

from Bengaluru, Karnataka

Aug 9, 2019

I have not received my order- SO[protected] which was shipped on JULY 23 and moreover it has been handed over to forwarder on Juky 24 and there is no online complaint services which I could go for.
It would be very nice if you could deliver it in a day or two or I have to register an Police complaint along with the refund.

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S

Sonali Devi

from Mumbai, Maharashtra

Sep 10, 2019

I ordered 2 sling bags on 17th of August & it says that it will deliver by 4th of September but today is 10th of September.. It's been a very long days when will I receive my order?

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Address: New Delhi, Delhi

Order SO[protected]
I ordered the product from club factory on 10th July and estimated date was 25th July today is 7th August still have not received my package. This is the paid order through debit card. I tried to call on customer service representative many times but no response was given. Please send me the products or refund my money back asap.

Sep 9, 2019

Complaint marked as Resolved

Verified Support

Aug 09, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Ravuri Raju AR

from Mumbai, Maharashtra

Aug 8, 2019

Not working... Waste orobmduct send one or refund

no updation product - Comment #3506948 - Image #0

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R

Rajanipavan

from Hosur, Tamil Nadu

Aug 8, 2019

I want to cancel my order with no. SO[protected] as I did not like the quality and service provides by club factory

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S

Säñ Thø Sh Santhu

from Delhi, Delhi

Aug 9, 2019

I can't receive my order, so I want it immediately

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Säñ Thø Sh Santhu's reply, Aug 2, 2019

Can I get my order right now and it is urgent

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I have ordered 3 products and payment is also done. It has supposed to delivered before 3rd of august but still not recieved the products. The product is at custums since a week. I[censored] take 1 month to deliver the product why you are giving the date of expected delivery so early you have to give the near by date know. I booked it for gifting my sis on her birthday but if you are making this much delay means how can we tolerate it.

+1 photos

Sep 9, 2019

Complaint marked as Resolved

Verified Support

Aug 08, 2019

Club Factory Customer Care's response Dear, please contact our APP support with your SO number.

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Address: FF2, Plot-65, Charms -XI, Vikram Enclave, Shalimar Garden, Extension-1,Sahibabad, 201005

I ordered the products so[protected] from club factory on 6th july and estimated date was 21st july today is 7th august still have not received my package. This is the paid order through net banking. I tried to call on customer service representative many times but no response was given. Please send me the products or refund my money back immediately.

Sep 8, 2019

Complaint marked as Resolved

Verified Support

Aug 08, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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My order so[protected] has not been received yet despite getting assurance that it will be delivered soon. It's been almost 2 weeks since i first put a complaint to which i got a reply saying that to be patient and wait for 3 more days. I'm honestly dissatisfied with this service.
I order stuff from club factory quite often and this has never happened to me before. It would be nice if i could receive my order real soon

Sep 18, 2019

Complaint marked as Resolved

Verified Support

Aug 08, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Jul 30, 2021

Updated by BangChan Been 2 years yet haven't recieved my order😂😂 customs suck aye

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Address: Flat no 20, DA Block, shalimar bagh, 110088

Hello,
My guest order id is so[protected]. I am failing to return the order as the club factory app is asking me to sign up from new user account which in itself is irrational. Even when i am doing that it is taking me to the same page i. E. My id. I just could not apply for return.

Please, look into the matter asap as there are less days to return the product.

Thank you.

Verified Support

Aug 08, 2019

Club Factory Customer Care's response Dear, please send related screenshot to chat agent in the APP so we can help you.

Aug 09, 2019

Updated by Swastika Lakhotia Hello,
Please check the SS. And after signup it is taking me bck to the first SS, with no apply return option.

Aug 16, 2019

Updated by Swastika Lakhotia Please reply. This is really disappointing by club factory.

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Address: NAINI MARKET, OLD RAJPURA, RAJPURA, 140401

I have asked to redund my order. But clucb factory seller is still showing processing my refund request from last 7 days. Club factory gives time period of only 9 days to submit a refund request. Today onwards my request will not be submitted. What is to be done in such cases. I would say we should never trust such websites and these should be banned in india. Firstly my order was not completely delivered, one one item out of two is deliveredand now i got only 1 kurti of rs. 699/- and that too of worst quality. I asked for refund and they are not responding to that also. Can any help?

Sep 13, 2019

Complaint marked as Resolved

Verified Support

Aug 08, 2019

Club Factory Customer Care's response Dear, please contact our chat in the APP with the SO number, we are all there for help.

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Address: Tata Consultancy Services Infopark Road Infopark Campus, Ernakulam, Kerala, 682042

I placed an order on the 6 of july 2019 and the delivery date was supposed to be 26 of july i haven't received my order since then but i got an sms saying my order has been delivered while it hasn't my order id is so[protected] i've been waiting i tried calling they keep telling me next week each and every time. An i please get my order i've been waiting for too long i don't know what's really going on

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I have ordered 2 earrings on 16th july. The expected delivery day was 30th july. But now it’s 6th august. I still didn’t received my order but in the tracking status and staff says it’s delivered. I have confirmed with my friends, family and colleagues whether they have received it or not.

But neither me nor my friends family have received it..
Still they (Club factory staff) are saying it’s delivered. I don’t know to whom they have delivered my order but i didn’t received it.

I want my order back or they should refund me.
Please hep

Sep 16, 2019

Complaint marked as Resolved

Verified Support

Aug 07, 2019

Club Factory Customer Care's response Dear, as you did not provide us with any SO number, we can not help you. Please contact us via [protected]@clubfactory.com.

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Address: Motinagar Ag Quater, 793014

Hii

I have ordered for two bags in club factory
My order no so[protected]
Items have been shipped on 24 june 2019
Went in custom clearance on the 27 june 2019
It has been almost a month my items is still held in custom clearance and i have already paid for it.
No update, estimated time already passed.
Please deliver my order at the earliest or initiate refund as soon as possible... Its too late

Sep 7, 2019

Complaint marked as Resolved

Verified Support

Aug 07, 2019

Club Factory Customer Care's response Dear, sorry for the delay. We have issued full refund to your CF account balance.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 110

missing product in my order

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my product is not delivered

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order no so116295513 stuck in customs

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return item-club factory

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order stuck at customs for too long.

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I am not able to withdraw my refund from club factory app.

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I want to return my dress

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not delivered paid order

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club factory not delivered paid order

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product not delivered - do the needful

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the orders hasn't delivered yet

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no updation product

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complaining about the ordered product which has not delivered yet

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not received my package

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order not received yet despite previous complaint

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problem in returning guest order

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not refund facility

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my product hasn't been delivered for almost a month now

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I didnt receive my order, but it says delivered

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items in custom clearance

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