Club Factory Complaints & Reviews

I had ordered for 2 charcoal masks and was charged for both. But when the delivery came, i received just one of the item. The bill on the box says 2 items but inside there's space for only 1.

I was charged for both but have received only 1. I filed a complaint on the same day from the club factory app but nothing has been done by now. Kindly look into it.

Order number - so[protected]...

I ordered the product (Espoir analog unique style black dial boy's and men's watch) on the date. 03/08/2019 at 12:02am. And my is shipped by the process. And today 09/08/2019 my order is see in the trip arrived but when i call the customer care for inquiry.. Answer received that is your order is cancelled...

I ask why.. Then cut the call.. And then not received the may call twice... And contiously cut the call..
br...

My order no so[protected] has got stuck in customs for a long time. I ordered this product on 08 jul 19. I have not received it till now and i have recieved a message that it has been delivered. I checked with courier company no[protected] delhivery about its delivery. They said you have not got customs clearance as yet. Kindly expedite the release of the product as i have already paid for it. Please do something as i am eagerly waiting for...

My name is hitesh patel. My order no is so[protected]. I order my product on 31 july 2019. Its deliver on 05 augest in the morning
And i requested to return my product on 07 aug 2019... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
Please take your product and refund my money..

Conatct no.[protected]...

I ordered some products on 15th july, 2019, and was supposed to get it delivered by 2nd august.
My order is stuck at customs clearance since 27th july 2019 and there's no other information updated in the app.
It has been 7 days since the estimated delivery date.
I need my products to be delivered as soon as possible, at least get updates, or please initiate refund.
My tracking number is[protected]....

Please help me.I order from club factory on June 14 for worth o[censored]SD 95.96 (Rs 6121).They are not able to deliver me bcos of there issue at custom clearance.I keep on asking on contact support they never told me actual reason than in news I saw that they had some issue with custom clearance.After that they told me that we will not able to deliver and refunded it in club factory app.Now I want to withdraw it but it is nt allowing to withdraw.My...

As the quality of dress is worst...i want ot return my dress my order no. is SO[protected]...please take my order back..the quality and design of the dress was worst...totally different dress was given please return my order back iam totataly unsatisfied with this club factory and i would no like to purchase the things again from this online shopping app...

Hello.. I paid for the order nad then it's messaged to me that order delivered but i haven't receive my order🤐😠 bloody hell it was my money o trusted club factory and what your delivery boy did he cheated neither hevcalled or delivered the order to is this a way and i am following up with your customer support but i haven't received any support you guys just wasted my time on chat call center they dont respond even after waiting for...

Hello.. We order an paid order but it did not delivered neither the delivery boy contacted and i received message that it is delivered how come... Its more than a week club factory is not helping they dont know customer worth at all is this the customer rewarded with cheating..i am fed up...its my money deliver the order or refund my complete money..i chatted i called i mailed but no response very pathetic dont order from club factory they...

I ordered a wallet from club factory
My order no. : so[protected]

I have made the payment in net banking. Item shipped on 19th july 2019,
Went in customs clearance on 22nd july 2019. My estimated delivery date is 2nd august 2019 and i haven't received my order.

Its more then 15 days order stuck in customs clearance,
No update, estimate time is already passed.

Kindly look into...

It's been over a month now and my order hasn't been delivered to me still.
I've already done the online payment so I'm really worried. I have told about this issue so many times to the customer care services but no action has been taken as of now.
My order numbers are SO[protected] and SO[protected]
Please sort this matter as soon as possible as I'm really worried....

Order SO[protected]
I ordered the product from club factory on 10th July and estimated date was 25th July today is 7th August still have not received my package. This is the paid order through debit card. I tried to call on customer service representative many times but no response was given. Please send me the products or refund my money back asap....

I have ordered 3 products and payment is also done. It has supposed to delivered before 3rd of august but still not recieved the products. The product is at custums since a week. I[censored] take 1 month to deliver the product why you are giving the date of expected delivery so early you have to give the near by date know. I booked it for gifting my sis on her birthday but if you are making this much delay means how can we tolerate it....

I ordered the products so[protected] from club factory on 6th july and estimated date was 21st july today is 7th august still have not received my package. This is the paid order through net banking. I tried to call on customer service representative many times but no response was given. Please send me the products or refund my money back immediately....

My order so[protected] has not been received yet despite getting assurance that it will be delivered soon. It's been almost 2 weeks since i first put a complaint to which i got a reply saying that to be patient and wait for 3 more days. I'm honestly dissatisfied with this service.
I order stuff from club factory quite often and this has never happened to me before. It would be nice if i could receive my order real soon...

Hello,
My guest order id is so[protected]. I am failing to return the order as the club factory app is asking me to sign up from new user account which in itself is irrational. Even when i am doing that it is taking me to the same page i. E. My id. I just could not apply for return.

Please, look into the matter asap as there are less days to return the product.

Thank you....

I have asked to redund my order. But clucb factory seller is still showing processing my refund request from last 7 days. Club factory gives time period of only 9 days to submit a refund request. Today onwards my request will not be submitted. What is to be done in such cases. I would say we should never trust such websites and these should be banned in india. Firstly my order was not completely delivered, one one item out of two is deliveredand...

I placed an order on the 6 of july 2019 and the delivery date was supposed to be 26 of july i haven't received my order since then but i got an sms saying my order has been delivered while it hasn't my order id is so[protected] i've been waiting i tried calling they keep telling me next week each and every time. An i please get my order i've been waiting for too long i don't know what's really going on...

I have ordered 2 earrings on 16th july. The expected delivery day was 30th july. But now it’s 6th august. I still didn’t received my order but in the tracking status and staff says it’s delivered. I have confirmed with my friends, family and colleagues whether they have received it or not.

But neither me nor my friends family have received it..
Still they (Club factory staff) are saying it’s delivered. I don’t...

Hii

I have ordered for two bags in club factory
My order no so[protected]
Items have been shipped on 24 june 2019
Went in custom clearance on the 27 june 2019
It has been almost a month my items is still held in custom clearance and i have already paid for it.
No update, estimated time already passed.
Please deliver my order at the earliest or initiate refund as soon as possible... Its...