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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
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4392
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Club Factory reviews & complaints page 116

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N
Nikkita Rawat
from Noida, Uttar Pradesh
Jul 25, 2019
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Address: 110092
Website: Clubfactory

My product with order number SO[protected] had to be delivered on 4 july'19 but its 25 july'11 now, with no updates about the delivery. As per the shipment company, ithe order hasn't been picked since 3 weeks and in compensation, I have been provided with Rs 65 off on the next order with min purchase of Rs 600, but what to do with that if I'm unable to get the current order.
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    V
    Voshi
    from Shamsabad, Uttar Pradesh
    Jul 21, 2019
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    Website: Club factory

    So[protected] i was order on 30/06/2019 and it was showing the date 16 july delivery. I was order this dress for some purpose and till now i didn't get my product. For making fool to me you give rs 65 coupon for late delivery which i was used only when i purchased of rs 600. I want my full money back. I don't want product now. It's totally your fault.
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      R
      Renose
      from Muluppilagadu, Kerala
      Jul 22, 2019
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      I had placed the order on 25th june. My order no is SO[protected].The expected delivery date was 13th July 2019.But my stuff didn't delivered till now. When i try to track my order, it's continuously showing customs clearance. It is almost 9 days now from the expected delivery date.I called in customer care 2 times, but they told me wait for 2 to 3 days. Actually i wait over 9 days. Either please let me know when will i receive my order or refund my money.Actually it's urgent and I don't have more days to wait.
      Jul 23, 2019
      Updated by Renose       no responds
      Jul 24, 2019
      Updated by Renose       no responds
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        L
        Lumina F
        from Noida, Uttar Pradesh
        Jul 21, 2019
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        Amount paid by me for 2 sandals by paytm rs 1592 on 7th july. Items not available, so i finally got a refund for one pair 637 rupees on 17th july.
        I wrote many emails to hannah and isla, who responded saying refund of 637 has been made. They are not considering the original amount 1592 paid on 7th. Balance amount to be refunded to me.
        Order number is so[protected], bangalore india
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          B
          blocanto
          Jul 21, 2019
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          Address: Fauzdaripatty,Nagaon, Nagaon, Assam, 782001

          I had ordered a dress from club factory n payed through credit card n now they are debiting money from my bank account n showing false detail in the order history of my order that the payment was from paytm which is not true i directly did from credit card. They fraudly debited rs 20k.in the mini statement it is mentioned that they did. Plz help me get my money back i can show proves.
          Jul 22, 2019
          Updated by blocanto           Plz help for my complaint against club factory
          Jul 22, 2019
          Updated by blocanto           Order number-SO[protected]
          Order Placed on[protected]
          Jul 22, 2019
          Updated by blocanto           Plz plz help
          Jul 22, 2019
          Updated by blocanto           Okay i got your mail but according to you the club factory customer care will reach me but he or she did not reach me..plz help me get my money.I payed through credit card n they fakely set that the payment was from paytm thus using my card details n debited Rs 20k from my account.I[censored] need i can show you the mini statement of my bank account
          Jul 28, 2019
          Updated by blocanto           Hello club factory customer has not yet reached me yet.Plz help to get my money back
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            A
            ANBharathi
            from Chennai, Tamil Nadu
            Jul 21, 2019
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            Address: 600043

            I have ordered on 25th of june. It is supposed to be delivered on july 12th. But it's already 21st, not yet delivered. I am making a complaint almost everyday. But they are just replying the same excuse blaming custom service. They also refuse to cancel the order and return the money. Sometimes they are copy pasting the same messages again and again.
            +3 photos
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              K
              Kriti Kharwar
              from Delhi, Delhi
              Jul 21, 2019
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              I had ordered 3 items on club factory on 3rd july 2019 and my order number is so[protected]. The site is showing that the order has been at the custom clearance from 9th july and is not updating the information any further. I was supposed to receive my order on 19th july but i haven't clearly. There has been a long delay and i want my order urgently.
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                J
                Jibi k s
                from Thiruvananthapuram, Kerala
                Jul 21, 2019
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                I have ordered my items on 16 june 2019. They are still stuck in customs and my orders are shown in the delivered section. I have got a compensarion of rupees 65 for the delayed orders. My order number is so[protected]. It has been a month since my items are stuck in customs.
                The delivery date was supposed to be in june but it changed to the month of july. Yet i have not received my items
                Please look into this matter as soon as possible
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                  P
                  pedapudi sivaji
                  from Delhi, Delhi
                  Jul 21, 2019
                  Resolved
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                  Resolved

                  Address: 2-22,RAMANNAPALEM, BHEEMABOYINA PALEM POST, Visakhapatnam, Andhra Pradesh, 531113

                  Order no; so[protected]. I have ordered on the 28th june i placed a order on club factory app and paid for all the articles. I was promised that the package would be delivered to by by delhivery by the 16th of july however even after the being cleared by customs on the 21th of july i haven't received my package. I can't even track the package as it shows that it still hasn't been picked up by the courier service. If my package is not delivered by the next 2 days i'll take legal action...
                  +1 photos
                  Aug 23, 2019
                  Complaint marked as Resolved 
                  Jul 21, 2019
                  Updated by pedapudi sivaji                   This company take my money on paytm and no give my order no shipping details and no give any information regarding to my order. I send many mails but no reply. No give any response on customer care number no connect any number. So plz stop to this company dealing this is a fek company take money many people and fraud. So plz take any action and return my money from this club factory company...

                  Verified Support
                  Jul 23, 2019
                  Club Factory Customer Care's response                   Dear, sorry for this, we are now trying our best to get those parcels released, kindly wait for a few days more.
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                    G
                    geethu ezhilarasan
                    from Mumbai, Maharashtra
                    Jul 21, 2019
                    Resolved
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                    Resolved

                    I am geethu ezhilarasan.
                    My order no so[protected] and tracking no [protected] has been rejected... Product seller is indo era. From section clothing cotton kurtis item no xxx[protected]n
                    (Ie19ktobe409) i have paid money online.. Please refund the amount. It's been more than 20 days since i had ordered that. I want refund for that product. Please see to that.. I will be grateful for that ever
                    Aug 23, 2019
                    Complaint marked as Resolved 
                    Verified Support
                    Jul 23, 2019
                    Club Factory Customer Care's response                     Dear, this parcel has not yet reached seller yet, kindly allow some time.
                    View replies
                    My order rejected and return to CF warehouse and I can't refund the money as there is no option for refund
                    Reply
                    My order rejected and return to CF warehouse and I can't refund the money as there is no option for refund, my tracking no.[protected], help me as soon as possible
                    Reply
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                      G
                      Golda Honey Madhu
                      from Mumbai, Maharashtra
                      Jul 21, 2019
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                      kitchen gadget funnel vegetable carrot radish cutter shredder slicer spiral device

                      My oder has not been delivered it was to be delivered by july 4 and now its shows delivered and i didnt get the product yet! Today it shows returned but i did not even get the product and no refunding also has been done for that. This is a very improper service and need to taken action to asap. I ordered the product a month ago and still not recieced...
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                      S
                      ShReAv
                      from Mumbai, Maharashtra
                      Jul 21, 2019
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                      Address: KIIT UNIVERSITY, KIIT ROAD, PATIA., Khordha, Odisha, 751024

                      I had made a order in club factory. My order no is. So[protected] now i am not able to track my order precisely and is unable to get the proper tracking details.

                      It was july 2nd when i placed the order and it said it would be delivered by july 10th. From 10th it became 20th of july still it's not been delivered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped, the current tracking status says that "bag in transit : added in the trip" what does that mean? I have no idea of where my order is, and when do i expect my order; will i even be able to receive it? How long do i need to wait more?

                      Pls help me out to track my order. And send the right person's details to track it down and get my queries cleared.

                      Thank you
                      +2 photos
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                        P
                        Parmanand Singh Tomar
                        from Mumbai, Maharashtra
                        Jul 21, 2019
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                        Address: Awadesh Dubey Chawl, Mumbai City, Maharashtra, 400101

                        Order no so[protected], i have order a bluetooth headfone also but not receive from last 1 month, also not getting any revert from cf, very much frastuated with this service not cancelling the order and also not sending me my order this service i m getting from cf please ban this cf totally fraud cheater it is. I want this issue resolved asap, please help me in this all issue, it's a request.
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                          S
                          Su_k
                          from Kolkata, West Bengal
                          Jul 20, 2019
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                          Address: www.clubfactory.com

                          My item is stuck at customs from about past one month. My so is so[protected] and whenever i contact the customer care operator through chat all i get is wait for a while your item will get delivered and they are constantly working with the customs. They always keeps reminding me how i have received a 65 rupees compensation.

                          Last time i was told that they will update my order status in 3 days but what instead happened is that the club factory app updated that my order is delivered already whereas my order is still at customs and not even picked up yet still. I am unable to reach the customer service through call and nor can i contact at the contact no. Provided for delivery. Is the whole process going to take months? Do something to sort the order already.
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                            P
                            Puja199531
                            from Pune, Maharashtra
                            Jul 20, 2019
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                            Address: Sr no.208/1 house no. B-11,om sai colony near water tank alandi road bhosari pune 411039, Pune, Maharashtra, 411039

                            I am pooja patil. I ordered for women's crossbody bag it is damage product and not satisfied with the product. I want to return my product, and want my money back. The customer care number is not working and in there is option like return. My order no. Is so[protected]. And it’s tracking no. Is[protected]. You could kindly look into this matter i’ll be ever grateful towards you. Necessary action should be taken.
                            +1 photos
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                              U
                              unniappu
                              from Ottappalam, Kerala
                              Jul 20, 2019
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                              Respected sir,
                              I had bought a shoes through your site.
                              But when i received it the quality is not as i expected.
                              So i request for return. I had requested it before few days ago..
                              More than a week.
                              Till now no one came for pickup.. Why??
                              I request you to pickup it soon and return the cash.
                              No one is trying to contact us for return pickup.
                              Here is my order number:
                              So[protected]
                              Please consider this soon.
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                                J
                                Jeena1234
                                Jul 20, 2019
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                                My order number is so[protected] and i placed the order on 16.9.19 and till now i didnot receive the parcel but is shows as deliverd. Very poor customer service that i cant reach them through call and even mails were not responded. Also didnot got any refund too. Such a bad experience with club factory that i only got my money wasted and nothing happend.
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                                  A
                                  Ananya Bhatt
                                  from Noida, Uttar Pradesh
                                  Jul 20, 2019
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                                  Address: 201301

                                  Last month on the 30th june i placed a order on club factory app and paid for all the articles. I was promised that the package would be delivered to by by delhivery by the 10th of july however even after the being cleared by customs on the 7th of july i haven't received my package. I can't even track the package as it shows that it still hasn't been picked up by the courier service. If my package is not delivered by the next 2 days i'll take legal action
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                                    P
                                    PRINCY K R
                                    from Coimbatore, Tamil Nadu
                                    Jul 20, 2019
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                                    Address: South Kalamassery, Ernakulam, Kerala

                                    I ordered an item in club factory on 25th June and the approximate delivery is on 14th of July and I paid the amount online. My order no. is SO[protected] .But today is 20th of July I didn't get the item yet now. When I track my shipment it shows the item is at customs clearance and sorry for the delay. I want my product as early as possible. This my first order on club factory. When I get my Product ?
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                                      M
                                      MaRia RenThlei
                                      from Mumbai, Maharashtra
                                      Jul 20, 2019
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                                      Address: Sikulpuikawn, near Esquire Hotel, Aizawl, Mizoram, 796001

                                      My order is already at the destination city but have not been delivered for more than weeks. It is a prepaid order. What is happening to the delhivery? I have been visiting the delhivery in the nearby place too but they could not solve it. This is so disappointing. Why is it so slow just because it is prepaid? Cash on delivery orders are really quick.
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