Club Factory Complaints & Reviews

Hii

I have ordered for two bags in club factory
My order no so[protected]
Items have been shipped on 24 june 2019
Went in custom clearance on the 27 june 2019
It has been almost a month my items is still held in custom clearance and i have already paid for it.
No update, estimated time already passed.
Please deliver my order at the earliest or initiate refund as soon as possible... Its too late

I have ordered 6 products from club factory. Wen will i recieve my order.?. It has been a month.. So[protected] is my order number. I have tried calling the customer service and nobody is answering. Atleast the customer service should answer the call. Wen i checked the status its still showing its at customs department.. I hope the concerned person will reply me at the earliest.. Thank you!!!

Completely fraud company
Its being above 1 month i have still not received my product. It was replaced one i have to pay for that also. I have mail to company directly many times but no response from them
I want my money back 😡

At starting i had ordered a green top which was defective than i have to post it to company back with my money
For which i got refund in my club factory balance
Then i ordered for a pink top from that balance on 29 june 2019 now today is 6 august 2019 there is no response from company yet
My order no. Is so[protected]

I purchased two products which fall in category of clothing, shoes and accessories from clubfactory on 6-aug-2019 and the delivery of my order was estimated to be on 24-august-2019. I am leaving to pune within 8days so i need my delivery to be as fast as possible. I expect my products will be delivered within 8days. Thank you for taking this note into consideration.

Order was supposed to be delivered on 27th june and is still not delivered. Payment was done, they are not refunding the money nor are delivering product. Such pathetic retails should not be allowed to work in india. Everytime i connect with customer support and get same standard reply or have patience. They don't provide any update on date and just say wait for 2 business days. I came to forum so that these companies stop cheating indians

Hey i have complained you regarding club factory fraudly debited money from my bank using my debit card details and you all repeatedly sent me only mail saying that club factory customer care will contact me but they have nt contacted me and why will they when they know it's their fault. Today i went to sbi, then sbi members said me that club factory is the one who debited my money twice. I had shopped from their website using my debit card but they falsely wrote the payment mode to be from paytm, which is not true. The sbi members said that club factory people used my debit card details and debited money from my bank account by using my debit card details in their paytm and hence the result shows that money is debited by debit card from club factory's paytm according to sbi where they fraudly debited rs 10000 twice ie rs 20000 and also falsely wrote about my order's payment mode to be paytm instead of debit card because they will be directly caught for using my debit card details. Please help. Club factory customer care never contact us according to you because it's their mistake. Please please help.
Thank you.

I have ordered a dress through club factory guest account. My parcel was not delivered due to customer unavailability and it has been returned back. I have already made my payment online. I got a mail from club factory on July 17 stating the refund process has been initiated and you may withdraw the amount via club factory app. but when i logged into the app with my mobile number, i couldn't find any refund amount. Kindly refund my amount back

My order no. So[protected]. My order is stuck in customs for last 50 days and it is showing that the item has been delivered, i talked to customer care executive twice but they are saying nothing about this, they are saying to wait, but it also shows that the item is still in customs, the courier service is also saying that they have not picked up the order, now i don't need the product anymore and wants my money back, please cancel the order.. If you deliver the product when the requirement is over then there is no need for product, so i request you to please cancel the order and give my money back..

I ordered for sky vision black dress order no SO[protected] on. Club factory.there is no option for return in your website.in paid order it is not displayed.such a worst quality.want to return it .pls suggest a way.it is not at all similar to the picture shown in the product.such a fraud company.all edited images..no facility to return also. I badly want to return it.ols suggest a way

I 'd ordered one couple watch
But i'd received only one watch which has small dial but according to the order i should have received two watches among which one should be of big dial and another should be of small dial.

I m not happy from ur services as initially u were delaying the order and now i[censored] had deliver my order after so many days it is wrong order

My Order Number: SO[protected] was placed on 21st june its in custom from 28th june and now its 3rd august
i dont think i have any rights to be in patience now, i call customer care every week they tell me it will be out from custom in 2-3 days, now its already been a month and soon to be 2 months, i also called in customer care to cancel my order my order but they said they cant cancel it neither refund me until its deliver, will that day come during my funeral??

I received my order yesterday the order no is [protected].. I m ordered fabrange frill trim tie neck petel sleeve top. But the received top is damaged it show rafu on clothe... I m trying call to customer care but not getting any reply... And on my online portfolio of club factory not showing return options... Is there any way to communicate with them and return the product.

My order number is so[protected]. Order date is 13th july 2019. Estimated delivery was mentioned to be 31st july 2019. Tracking status was mentioned to be shipped (Hand over to the forwarder) through courier : delhivery, tracking no :[protected]. When i tracked using this no, it’s showing package not picked up yet. Kindly let me know the status update of my order with the proper tracking number. Thanks in advance

Hello
My order so[protected] and tracking id
[protected]. Hello. I received a message that "your product is delivered.".. But i didnt receive my package yet. I even didnt receive any information about the courier boy such as contact number. My package was supposed to delivered by delhivery courier. I contact to the dehlivery customer care.. They said the product is in custom clearance. So they didnt receive any package yet. Plz provide me correct information about my package

I have placed an order in club factory on 26th june but till date they have not delivered my product, it is stuck at custom clearance since 3rd july. If they can not dekiver the product they should provide refund. I haveseen on club factory facebook page many people has raised this issue.

This is seriously not acceptable our money is crucial to us, please provide refund or product.

Order id - so[protected]
Please take some action against them.

Today i was supposed to receive my product for men's casual fashion fist sweatshirt order number so[protected]. The courier called and he was supposed to deliver the product to me but i had to go to him. When i reached to the place where he called me he was not there. On calling more than 20 times he has not received my phone. Please check on it. Thank you

Yesterday.. I have recieve a parcel... When.. I have open the. Parcal.. There was nothing... Why r u cheating with ur customer... The courier man.. Give mi the.. Number... Regarding this.. Issue.. But... U have not take any action... So i have.. Decide.. I wil take
Action.. I will complain against ur company.. Ur company is. Fradulent... I will expose the.. Vedio.. Against.. U... So i[censored] have an option to solve my issue... As soon as posible.. Other wise. Ready for. Consumer court decision... U have.. To make penalty also..
So request u.. Solve. My issue... With no time consumption..

I have ordered on 14 july... I did not receive it till now for my prepaid order on club factory for reference my order number is[protected]
Estimated delivery was 26july and i tried to reach delhivery courier service but i couldn't connect to them too. Please let me know what is happened with my order. What is the status of it. Please do needful...

I ordered a bag, the bag quality was not good so I returned the product within 2 days, In app it shows that money will be refunded to your app balance within 5 - 10 working days, it's been 1 months still my money didn't get refunded . May I know when my money is going to get refund to my app balance . please do something it's my request to you guys .

I got call stating i was 1st lucky winner in club factory.
N prize was safari car worth 12, 60, 000.
N guys names are uma shankar n rajesh. They bloody fraud numbers. Dey asked me to pay 25000, and paid them. Pls do something. N refund them back.
Pls do something. Pls people don trust these people.

[protected]
[protected]
These r d numbers.. Pls be careful guys.