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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Mar 15, 2026

Complaints 5547

Resolved

1154

Unresolved

4393

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Club Factory reviews & complaints page 115

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I ordered a cosmetic product but the delivered product is not as shown in the picture also it seems used and poor in quality. I tried returning it but they have the policy of not returning cosmetic products unless they are of bad quality. The return option is not available so i tried to use their consumer helpline but it is not working nor they are replying to my emails. The product delivered is of poor quality also it is not same as shown so it should be returned.

Aug 29, 2019

Complaint marked as Resolved

Verified Support

Jul 25, 2019

Club Factory Customer Care's response Dear, you can contact our live chat in the APP, and send them what you got, our online agent will try to help you.

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A

Akanksha nakhat

from Raipur, Chhattisgarh

Jul 24, 2019

[protected]CSHFRECLUBFACTORY this is transaction no when, i akanksha jain order ka material in club factory. 447 rs deducted in my account but order confirmation mail not send by club factory. Order date is 8 july 2019.. My order is not received yet.. Return my amount and cancel the order.

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Address: Sikulpuikawn, Aizawl, Mizoram, 796001

My order so[protected] has been in the destination city for so long. Please solve this as soon as possible. It is a prepaid order and still cannot arrive till date. It has been more two weeks. Please do something about this. My email never got replied. I have been complaining from the app but never been replied. Cod order are fast but prepaid are so slow.

Aug 25, 2019

Complaint marked as Resolved

Verified Support

Jul 25, 2019

Club Factory Customer Care's response Dear, according to the system, this parcel is delivered, kindly check. Hope you like our products.

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Address: 122017

It’s been more than a month and i still haven’t received my order from club factory with order no. So[protected]... I was supposed to wear those shoes to very important events l... I shall not order anything from club factory if this is the kind of service they have to render.
This kind of injustice shall not be tolerated.
The name of the company is getting maligned and the customer satisfaction appears to be nil
If this is how their service would continue they shall soon loose most of their clients.

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Address: 478 Wensan Road, Zhejiang, Hangzhou, China - 310000 View Full Information

I had ordered( order no SO[protected] an earphone from the club factory on 21 june 2019, which I had paid by Peytm app But till now, she did not come Today I called the helpline number of this app and he is told me that the order was canceled.We are refunding your payment in your account... Then All the money in my account is deducted. Please refund my payment ...fake call numbers
[protected], [protected], [protected]

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Team club factory,
I got the order no. SO[protected] for my product. I check the status for the same product and found the tracking message as -
"package not picked/received by client" and "incomplete shipper pickup address and shipper not contactable" as per delhivery courier system.

I received the tracking number i. E.[protected] from you in a message as well with the name of delhivery courier service.
I think many like me are facing the same problem. What is the problem? Please resolve it fast and ship my product to me this week latest on priority.

Thank you,
SAKSHI

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Address: New Delhi, Delhi, 110041

I had place the order on 29 June 2019. it's supposed to delivered on 19 july, 19 but still I'm not getting any information yet . I have done the payment of Rs. 1824. my order number is SO[protected] and still my courier is in custom clearance . The last update of my order is 11 July 19. After that there is no update show in the app. please do the needful and let me know.

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Address: Chennai, Tamil Nadu, 600075

Ordered "no show socks for loafers" of set of 6 as mentioned in club factory site. Received wrong product ankle socks of set of 3, extremely bad quality. Seller : kelly homes

Updated with photo in review which is blocked by club factory to view by others.

All helpline channels are useless :
Live chat is robotic, no use just giving links to read
Call us # [protected] is not working (Getting msg to check the number)
Mail no response.

More than loss of money, i feel cheated in daylight.

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P

Parmesh Saharan

from Mumbai, Maharashtra

Jul 23, 2019

I placed an order (SO[protected] on 16th June..its been one month now and i haven't received it. I don't want the order anymore because you aren't gonna deliver it anyway so please refund my money and stop harassing people!!!

A

Abrar0518

from Hyderabad, Telangana

Jul 23, 2019

I have ordered airpods cover case instead of airpods so I wanted to return my order because I have ordered wrong product... please solve this issue so that you will be highly co-operated
Thank you

B

birwalia

from Mumbai, Maharashtra

Jul 23, 2019

I could not understand that what of company is. no information of my order so far as I have paid full amount of Rs 1788.00. as per my order please let me know the clear position of my order, so that I can proceed ahead.

C

cherrugolu

from Delhi, Delhi

Jul 23, 2019

My order is stuck and in custom clearance from 29th june to till now.
i ordered it on 23rd june. kindly help

L

Lalit Naiya

from Mumbai, Maharashtra

Jul 23, 2019

I got a different item than i was select, now i want to return that but there is no option showing

Lalit Naiya's reply, Jul 16, 2019

I got a different item than i was select, now i want to return that but there is no option showing

my order number is So116992852 - 799

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Address: Chennai, Tamil Nadu, 600041

I have placed the order with club factory on july 18 and paid 959 through credit card and the money also detected and showed me shipment date as august 2 but when i check for shipment update today i found my orders are still in cart and the ordered list is empty. I wanted refund.. I tried for chat suppory but no response.. Then i found some customer care number and i called customer care #. They couldnt speak english much and asked me to download any desk app for refund.. But this is something fishy.. I got irritated and told them i cant download. I want immediate response for refund.. Im really having worst customer support from club factory

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R

Rupeshs804

from Mumbai, Maharashtra

Jul 23, 2019

Dear Sir,

I Ordered goggle from club factory from april 2019 but product still not yet delivered. Pls confirm...

Order NO: SO[protected]

Tracking no:[protected]

Regards
Rupesh sahu
Reg. No. [protected]

A

anureet000

from Bathinda, Punjab

Jul 23, 2019

My tracking number is[protected]. I haven’t got my order. I need my order urgently so go through this tracking id and contact customer clearance department and i need my order as soon as possible

R

rishabh majoka

from Mumbai, Maharashtra

Jul 23, 2019

I ordered boat earphones but when i received my unit it is totally fake its jack is not connected properly, more over i also have 2 more boat earphones but the product comes from club factory is totally waste.

R

Renzi

from Kodungallur, Kerala

Jul 23, 2019

Hi
Today when i tried to login to my account it says enter a valid email id and also shows that my mob number is not registerd . I have ordered many products and also made an order 2 days ago. Please resolve this issue as soon as possible .

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Address: Mumbai City, Maharashtra, 400703

Mohd farhan
3:22 pm (5 minutes ago)
To info

Hi,

I have purchased a few of the items from the club factory and there is a delay in delivering. Can you please update me at what date i am going to receive my package?

It was supposed to be delivered on 15th july almost 6 days delay.

Can you please look into this and resolve this.

My order details are as follows:
Tracking id:[protected]
Order id: so[protected]ef

Thanks and regards,
Farhan

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S

S&H sons

from Jalandhar, Punjab

Jul 23, 2019

It is Bluetooth headset and I had not received yet over 1 month my order number is[protected], it's courier is delivery but yet is showing at Delhi airport
At the custom clearance,

S

Sarika Koneti

from Mumbai, Maharashtra

Jul 23, 2019

I have mistakenly given the wrong address nw I wanna change it hw to do

P

Ponprathiba

from Tirunelveli, Tamil Nadu

Jul 23, 2019

My order number SO[protected] has not been delivered but it says it's delivered. The order has been confirmed on june 6 of 2019and it says it's been delivered around july 5. I did not receive anything. Kindly ASAP look into the issue and resolve it. Hope I receive my order soon Thank you

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Address: 712258

I ordered a handheld sewing machine on 3rd july but i am really unsatisfied with the product that i received after 20 days with extremely bad packaging. The free gift that was claimed to he given with the product was also not given. I want an immediate refund for the order or compensation on this id order clubfactory awb[protected]. Do my refund as soon as possible.

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V

vipin 0007

from Mumbai, Maharashtra

Jul 23, 2019

I have an ordered at 10 july, 2019 but it's not delivered from now.

H

Hanisha Honey

from Noida, Uttar Pradesh

Jul 23, 2019

I received message mentioned that the product was delivered on 17 July 2019 @2:30pm, but I haven't got any ordered product to the delivery address that I mentioned in the order

S

shraddha gaherwar

Jul 23, 2019

Hi,

My order SO[protected] from club factory is showing as pending at custom clearance since June 28 . I have already paid for the order and I haven't received it yet.
I contacted club factory customer care but no reply. This is very frustrating, will not order anything from club factory again.
Please refund my money.

I

Inbachristy Smilee

from Chennai, Tamil Nadu

Jul 23, 2019

Request to a return and refund

Inbachristy Smilee's reply, Jul 17, 2019

The product will be unfortable, Size, Quality of the product can't like it. U shown in a picture total different to i see the product. Please request to return my products same time refund to exchange another products.

S

Sahebagouda

from Mumbai, Maharashtra

Jul 23, 2019

My order No.SO[protected] shirt is booked on 17.06.2019.Amount paid through Paytm on the same day.Purchased amount is ₹ 916.81.Tracking status is inactive for return or cancel.So please refund my amount RS.916.00

C

chithra jagadesh

from Chennai, Tamil Nadu

Jul 23, 2019

Tracking no:[protected] June 22/7/19 order got confirmed till shipped date is shown then delivery date mentioned on july 10 but till date 17 /7 i didn't received that product if possible deliver the product otherwise refund my paid amount Rs 293

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Address: Dr.Sachin Sen Road, Radhanagar, Krishnagar, Nadia., 741101

It's taking much longer to deliver my product (A watch), ordered on 29th june 2019. The expected delivery date was 7th july 2019- 17th july 2019. It's known to me that club factory takes a much longer time but still it should definitely be informed that it's gonna take such time. I have ordered this as a birthday gift but due to it's late delivery my wish went in vain. Moreover, i had to buy something else as a gift which resulted in loss of both time and money. I will think twice before placing my next order, which may result in deactivating my "club factory" account. I do not need the 65 rupees compensation as my reward. Thank you.

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O

Objan Khadka

from New Delhi, Delhi

Jul 23, 2019

So[protected] i was order on 07/11/2019 and it was showing the date 16 july delivery. I was order this dress for some purpose and till now i didn't get my product. For making fool to me you give rs 65 coupon for late delivery today date

D

Dr. Musavir Khan

from Nagpur, Maharashtra

Jul 23, 2019

I m Musavir from Pusad Maharashtra .I ordered Bluetooth headphones ...order no SO[protected] but I received defected piece . And now I want to return it and want my money back..customer care no is not working..I tried it so much time.Iam not satisfied with this product...and

P

Padmavathi maddu

from Delhi, Delhi

Jul 23, 2019

I'm received the cheap and worst product I'm returning the product .my product no S O[protected].please refund my money

A

Anirudh Pandit

from Ahmedabad, Gujarat

Jul 23, 2019

I had ordered 3 items (SO[protected] on 28 june 2019 and also done the payment in advance. You have not delievered my order yet. It was expected to be delievered till 14 July 2019. It’s continuously showing in customs from 4 july 2019.I am really disappointed with your service.Please issue me the refund of my amount.

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Address: 122101

My order number is so[protected], its been 3 weeks that i placed the order, there is no update where my order is.. Customer care number does not connect, no response on chat & email.

Tracking status says delivery date for the order is 22 july which has gone.

I will take it up legally now if there is no response.

Regards,
Uma rani kandpal

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Address: Flat no. 18, bldg no. 1 , Anand nagar park, paud road , kothrud, 411038

I have ordered manufacturer's casual running shoes, colour : black, size : 6.5 (Uk),
So[protected] : order no.
Tracking no. :[protected]
Order showing stuck at customs clearance since july 19
No further whereabouts of the order status neither is it delivered at my place
Please update
Also would be nice if you give me a call before delivery as then i would be available

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Address: Mumbai City, Maharashtra, 400054

My order no. SO[protected] has been stuck in customs since over a month. Each time I have called the customer care, they refuse to give any details and simply say that my order will be cleared in a day or two. I've been calling them for weeks now and they give the same answer. It's a prepaid order and the option of cancelling the order isn't showing up anymore. I would like to cancel the order ASAP and receive a refund on it.

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Actually i ordered products worth 1409 on 4 july 2019 and was expected to be delivered on 22 july 2019 but I'm not able to track my order nor could contact any of the excecutive[protected] and the gmail account ([protected]@clubfactory.com) is also not available and i have already paid through my debit card on the date of placing my order .plz help me out with this...i am in great problem..plzz help me

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Address: 202001

I purchased handwatch. I waited 20 days that I will be come. But I didn't recieve my product. I paymented through my credit card and money is transferred to the merchant. Since I didn't recieve product. This is fraud. Either return my money or give me handwatch. Please solve my issue. If this issue will not be solved, I will stop purchasing any product on clubfactory and advice to people to not to use this app. Either solve my issue or I will stop purchasing any product on clubfactory.

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I received the product of ladies wallet bag worth 327 rupees of order number s[protected]. The product is not sastified. It is not price worthy and very cheap quality. So i want to return my product. Can i return my cash on delivery product to club factory? How can i get the refunded money plsss reply me to my mail. My mail id : nandini. [protected]@gmail.com

Aug 23, 2019

Complaint marked as Resolved

Verified Support

Jul 23, 2019

Club Factory Customer Care's response Dear, you can file a return application in the APP, refund will be issued to your CF account, but you can transfer to your own bank account or use it to place new orders.

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T

Tabassum Sultana

from Mumbai, Maharashtra

Jul 22, 2019

When I checked the item it is many holes in saree and cloth also not good so just i want to return back your product .

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Address: RAJPURA, 140401

I had placed the order on 4th july.. My order no is so[protected].. When i try to track my order from the mobile app, it's continuously showing pick up rescheduled for next day.. It is almost 18days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response..

Aug 24, 2019

Complaint marked as Resolved

Jul 22, 2019

Updated by Mohit vohraa is this a fraud by your company because i already paid for this product. its not an COD.

Verified Support

Jul 23, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, the order is now in customs clearance, the local courier has not picked it up yet. Please wait for a few more days.

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Address: House no.121,near.gurudwara shaheedan,phillanwal,opp.sekhon butique,ludhiana(pb), Ludhiana, Punjab, 141013

Website: jeans pant

This has to infirmyou that i ordered a jeans pant size 30, order no-so[protected] i received the above item 11.07.2019. But the received diff pant size 40 bad quality. So i want to return it. Ihave already informed this to help centre, kindly exchange my order.

From ;
Anil malvia
121, phullanwal,
Near: gurudwara shaheedan,
Opp; sekhon butique;
Ludhiana (Pb)

Sep 1, 2019

Complaint marked as Resolved

Verified Support

Jul 23, 2019

Club Factory Customer Care's response Dear, you can apply for return in the APP, if you got wrong sized items, please upload the pictures for the seller to check so you can enjoy free return pick up.

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I

Isha Deshpande

from Mumbai, Maharashtra

Jul 22, 2019

I was ordered one blusher set and one Anni fashion khadi sari... On 3/7/2019
Payment made by me on paytm...
Today is 19/7/2019
More than 16 days was going on yet I am not received my order... Dilivary track also not showing

Is this fake site...please help me to solve this issue.

S

Slate India

from Gurgaon, Haryana

Jul 22, 2019

Please cancel my order because of some money problem so, i dloss my money and not able to pay for it. My order ID is SO[protected].
Please cancel.

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Address: Sikulpuikawn, Near Esquire Hotel, Aizawl, Mizoram, 796001

My order have been in the destination city for more than 2 weeks but have not been delivered. It is a prepaid order and why is it so slow? When can i expect it? Please reply my mail. I have been mailing from the app but i see no response. Please take action with the slow delivery. I beg you to hear my complains and do something about this as soon as possible.

Verified Support

Jul 23, 2019

Club Factory Customer Care's response Dear, since you did not provide your SO number, we can not check for you. You can also contact our online chat or hotline for your issue.

Jul 24, 2019

Updated by MaRia RenThlei It is already removed from the order list my itself. How will i know the SO number

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J

jharna chopra

from Mumbai, Maharashtra

Jul 22, 2019

I have ordered products from club factory on 23 june 2019 i have not received my order it shows custom clearance status when will i receive my package? I am so worried about it. Order no. = S[protected]
Customer care say that wait but it exceeds the expected date limit what i do about it.
Plz do something as early as possible.

R

ramya pushpa

from Mumbai, Maharashtra

Jul 22, 2019

Some one is calling and saying that we are from club factory and is using your company details...and making people fools...by asking account details...and asking people to credit money in to Thier account so that they will credit with more money

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