Club Factory Complaints & Reviews

My order so[protected] has been in the destination city for so long. Please solve this as soon as possible. It is a prepaid order and still cannot arrive till date. It has been more two weeks. Please do something about this. My email never got replied. I have been complaining from the app but never been replied. Cod order are fast but prepaid are so slow....

It’s been more than a month and i still haven’t received my order from club factory with order no. So[protected]... I was supposed to wear those shoes to very important events l... I shall not order anything from club factory if this is the kind of service they have to render.
This kind of injustice shall not be tolerated.
The name of the company is getting maligned and the customer satisfaction appears to be nil
If...

I had ordered( order no SO[protected] an earphone from the club factory on 21 june 2019, which I had paid by Peytm app But till now, she did not come Today I called the helpline number of this app and he is told me that the order was canceled.We are refunding your payment in your account... Then All the money in my account is deducted. Please refund my payment ...fake call numbers
[protected], [protected], [protected]...

Team club factory,
I got the order no. SO[protected] for my product. I check the status for the same product and found the tracking message as -
"package not picked/received by client" and "incomplete shipper pickup address and shipper not contactable" as per delhivery courier system.

I received the tracking number i. E.[protected] from you in a message as well with the name of delhivery courier service.
I...

I had place the order on 29 June 2019. it's supposed to delivered on 19 july, 19 but still I'm not getting any information yet . I have done the payment of Rs. 1824. my order number is SO[protected] and still my courier is in custom clearance . The last update of my order is 11 July 19. After that there is no update show in the app. please do the needful and let me know....

Ordered "no show socks for loafers" of set of 6 as mentioned in club factory site. Received wrong product ankle socks of set of 3, extremely bad quality. Seller : kelly homes

Updated with photo in review which is blocked by club factory to view by others.

All helpline channels are useless :
Live chat is robotic, no use just giving links to read
Call us # [protected] is not working (Getting msg to...

I have placed the order with club factory on july 18 and paid 959 through credit card and the money also detected and showed me shipment date as august 2 but when i check for shipment update today i found my orders are still in cart and the ordered list is empty. I wanted refund.. I tried for chat suppory but no response.. Then i found some customer care number and i called customer care #. They couldnt speak english much and asked me to...

Mohd farhan
3:22 pm (5 minutes ago)
To info

Hi,

I have purchased a few of the items from the club factory and there is a delay in delivering. Can you please update me at what date i am going to receive my package?

It was supposed to be delivered on 15th july almost 6 days delay.

Can you please look into this and resolve this.

My order details are as...

I ordered a handheld sewing machine on 3rd july but i am really unsatisfied with the product that i received after 20 days with extremely bad packaging. The free gift that was claimed to he given with the product was also not given. I want an immediate refund for the order or compensation on this id order clubfactory awb[protected]. Do my refund as soon as possible....

It's taking much longer to deliver my product (A watch), ordered on 29th june 2019. The expected delivery date was 7th july 2019- 17th july 2019. It's known to me that club factory takes a much longer time but still it should definitely be informed that it's gonna take such time. I have ordered this as a birthday gift but due to it's late delivery my wish went in vain. Moreover, i had to buy something else as a gift which resulted in loss...

My order number is so[protected], its been 3 weeks that i placed the order, there is no update where my order is.. Customer care number does not connect, no response on chat & email.

Tracking status says delivery date for the order is 22 july which has gone.

I will take it up legally now if there is no response.

Regards,
Uma rani kandpal...

I have ordered manufacturer's casual running shoes, colour : black, size : 6.5 (Uk),
So[protected] : order no.
Tracking no. :[protected]
Order showing stuck at customs clearance since july 19
No further whereabouts of the order status neither is it delivered at my place
Please update
Also would be nice if you give me a call before delivery as then i would be available...

My order no. SO[protected] has been stuck in customs since over a month. Each time I have called the customer care, they refuse to give any details and simply say that my order will be cleared in a day or two. I've been calling them for weeks now and they give the same answer. It's a prepaid order and the option of cancelling the order isn't showing up anymore. I would like to cancel the order ASAP and receive a refund on it....

Actually i ordered products worth 1409 on 4 july 2019 and was expected to be delivered on 22 july 2019 but I'm not able to track my order nor could contact any of the excecutive[protected] and the gmail account ([protected]@clubfactory.com) is also not available and i have already paid through my debit card on the date of placing my order .plz help me out with this...i am in great problem..plzz help me...

I purchased handwatch. I waited 20 days that I will be come. But I didn't recieve my product. I paymented through my credit card and money is transferred to the merchant. Since I didn't recieve product. This is fraud. Either return my money or give me handwatch. Please solve my issue. If this issue will not be solved, I will stop purchasing any product on clubfactory and advice to people to not to use this app. Either solve my issue or I...

I received the product of ladies wallet bag worth 327 rupees of order number s[protected]. The product is not sastified. It is not price worthy and very cheap quality. So i want to return my product. Can i return my cash on delivery product to club factory? How can i get the refunded money plsss reply me to my mail. My mail id : nandini. [protected]@gmail.com...

I had placed the order on 4th july.. My order no is so[protected].. When i try to track my order from the mobile app, it's continuously showing pick up rescheduled for next day.. It is almost 18days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response.....

This has to infirmyou that i ordered a jeans pant size 30, order no-so[protected] i received the above item 11.07.2019. But the received diff pant size 40 bad quality. So i want to return it. Ihave already informed this to help centre, kindly exchange my order.

From ;
Anil malvia
121, phullanwal,
Near: gurudwara shaheedan,
Opp; sekhon butique;
Ludhiana (Pb)...

My order have been in the destination city for more than 2 weeks but have not been delivered. It is a prepaid order and why is it so slow? When can i expect it? Please reply my mail. I have been mailing from the app but i see no response. Please take action with the slow delivery. I beg you to hear my complains and do something about this as soon as possible....

I did order a shirt (So[protected] on july 2, 2019 & the expected delivery date was july 20, 2019 but till today, i didn't get my order. What happen? How long do i still have to wait? I hope that it was just going to arrive on the expected day of the delivery written on the tracking information

This is really bad, i am going to complaint to police or you should fine me back. Check it asap!...