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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
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Club Factory reviews & complaints page 112

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M
Manreet Saini
from Delhi, Delhi
Aug 2, 2019
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Address: Bahadurgah, 147001

Hlo. I have ordered two items on club factory india. My order tracking number is[protected]. It was supposed to be reached on 1 august but it's 3 august today. Club factory is showing the tracking of product at custom clearance. It has been 10 days and my product didn't clear the customs. I want to know why is this happening. Club factory is a reputed online store so it is never expected. I have also made my payment online. So i give cf an option either to refund my payment or deliver my order as soon as possible
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    S
    SenaShradha
    from Kolkata, West Bengal
    Aug 2, 2019
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    Address: china, 829150

    My order is stucked in custom for over a month, the tracking no. Is [protected], i called on customer care numerous time and they only told me 2 wait for 3-4 days and now 3 weeks has passed, i have been in patience till now but cant anymore. Please refund me quickly or make my order out of custom in 2 days, i would really be so much happy if you'll just deliver it in 4 days, its a request please
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      A
      Allu Malavika
      from Visakhapatnam, Andhra Pradesh
      Aug 2, 2019
      Resolved
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      Resolved

      Address: Visakhapatnam, Andhra Pradesh, 530046

      I got the order after a long wait. I was so much expecting, but all my expectations failed once i saw damage item. Customer service is worst if worst. They r lyk bargaining that they will give 10%20% amount back. I was lyk wth? Evrytym i contact them i get same ans to wait. 1st 48hrs, nxt 3bd next 5bd nxt 48hrs so on.. I am very much frustrated by this
      +6 photos
      Oct 17, 2019
      Complaint marked as Resolved 
      Work will. Never be done if u contact customer associates in club factory. Evrytym u need to talk to supervisor or their superior to get ur problem solved.
      Aug 17, 2019
      Updated by Allu Malavika       I have returned the bangs after dealing a lot on 6th August. Pick up agent has not given any return slip. And here when I contact club factory these ppl say they cant do anything without the slip. If I would have received the slip then y would I not sent the images? These ppl should be informed before picking up the item from us right? Now I have been waiting since Aug 6th. I have asked for Escalation. They said issue will be resolved within 3-4BD.till now no reply from them. Is this a joke???? Money is a joke for them or torchering us lyk this is a joke?

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        R
        Ruchira Choudhury
        Aug 2, 2019
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        This is really disappointing, my order #so[protected] has not been delivered for more than a month now and everytime i call for customer care i have been told to wait for few more days. No action has been taken seriously on this. Never gonna recommend to anyone, planning to take legal action on this. Such behavior shall not be tolerated. I want my order delivered right now or refund
        +1 photos
        View replies
        I ordered ladies watch but its belt is broken from one side, also the color of watch is different against what i ordered.
        Reply
        [Club Factory] Payment for your order No.SO[protected] on Club Factory has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy information like OTP from our customers in any way.
        I order this on june 22, 2019, i didn't receive till today, its to long for waiting
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          F
          Francisca Fernandes
          from Mumbai, Maharashtra
          Aug 2, 2019
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          Address: Karashirmol A Agonda, South Goa, Goa

          Hi im francisca. I brought two dresses one for 3000 red colour and one 600pink colour. I applied for return on both now the 3000 dress has been picked up but i m getting message that 600 pink dress has been picked up. Please do something it's 3000. I called the delivery guy and they said they will not be able to help me as they already sent the dress to factory
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            M
            Monika Panchhi
            from Delhi, Delhi
            Aug 2, 2019
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            Address: punjab and haryana high court chandigarh, 160001

            Yesterday i. E. On 01.08.2019 at 22:56 pm i got a text msg from club factory about my order so[protected] has been delivered but till now i haven't received the same. I booked my order on 5th july 2019 it was already delayed by their side and now they are claiming that it has been delievered successfully. Try to do needful as am very disappointed by their service.
            Aug 02, 2019
            Updated by Monika Panchhi             let me know as soon as possible
            View replies
            My order no SO[protected] ordered on June 17 has been stuck in customs for more than a month...I have already paid so please I want to cancel my order and receive a refund. The customer care just keeps saying wait few days. But I have not received the order. This is cheating of customers.
            Reply
            This item is not delivered at my address. 27 ko aana tha Abhi tak nahi aaya hee.
            Plzzz help me.

            regarding non-delivery of my order - Comment #3502429 - Image #0
            Reply
            I ordered denim jeans (pack of 3 ) . When I received my package I got only 2 peace denim jeans which is no comfortable for me . Do I want to replace my order .
            My order no. is - SO[protected]
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              B
              Blessy Vadakkan
              from Irinjalakuda, Kerala
              Aug 5, 2019
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              Address: vadakkan house,mundur po,thrissur, Thrissur, Kerala, SO113631021

              I have ordered 2 products. It was an umbrella and a ladies top.Payment payed with in credit card.I had paid an amount of nine hundred and ninety eight, 998/- Rs. I have not received products and fund till now.I have call many times customer care buy not received my call. And in delivered history it was mentioned as delivered. But I am not received anything.The response of the customer care is so shameful that they didn't even pick my cal. If this mail also remain unanswered I will have to complain.
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                A
                aparna kunndu
                from Kolkata, West Bengal
                Aug 2, 2019
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                I have purchased some items online from club factory on 19th june 2019. I have done the payment of rs 938 for that. My order no is so[protected]. But till date i have not received. I have sent mail and called repeatedly to club factory and everytime the are telling its in custom clearance. Courier tracking is also not properly showing where the item is.
                +2 photos
                View replies
                My order No. SO[protected]. I have paid already money since 1 month Ago but my order is not yet come to me, it has on customer clearance. Give my Order In today Date. Either give me money back
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                  S
                  Suhaibubaid
                  from Noida, Uttar Pradesh
                  Aug 2, 2019
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                  I have ordered some item form club factory some time ago (Ages ago) now i am getting a message that they are unable to deliver due to either wrong adress or unable to receive calls. My address is perfect as i have received numerous products from different companies and my phone number is also ok and they haven't tried calling me yet. Worst online shopping company ever
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                    S
                    Suhaibubaid
                    from Noida, Uttar Pradesh
                    Aug 2, 2019
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                    I ordered bangles from club factory and it took almost a month to reach me while other companies deliver the same utpo 7 days anyways the product was cheap and not what i ordered now i have returned the product and irony is the delivery guy came very next day while the arrival took months now it has beem several weeks still not able to receive my refund
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                      A
                      Anushka Pendor
                      from Mumbai, Maharashtra
                      Aug 1, 2019
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                      Address: Pune, Maharashtra

                      Hi, I have ordered a wallet on 20th July and I made the payment online and money have also deducted from my account and it's been more than a week my order has not been came at my door. And even there is no message came from your side about the confirmation.How I will know when my order is going to come because I wanted it asap so if you Can't give our delivery on time then atleast you can inform us about the delay.how can I assume by myself.So if you don't want me to take more action against it then please inform me about my delivery.
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                        J
                        jafna
                        from Mannarakkat, Kerala
                        Aug 1, 2019
                        Resolved
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                        Resolved

                        Its me jafna and its first time i'm shopping from club factory and it's the worst experience i ever had.
                        I bought 4 tshirts and returned back 2 t-shirts.in app, its showing that refund is successful but i didnt get any amount in my bank account. I have been waiting for more than one month. Please take it seriously. I want my money back. Its 700 rupees. Please do my refund as soon as possible.
                        I hope you would take this issue seriously and would do the refund as soon as possible.
                        Thank you
                        Sep 2, 2019
                        Complaint marked as Resolved 
                        Verified Support
                        Aug 02, 2019
                        Club Factory Customer Care's response                         Dear, please contact our live chat for this issue with your SO number.
                        View replies
                        I booked bluetooth headphone 2number payment on 23/7/2019but item received on 29/07/2019 only one piece . Please send my cash or one pice bluetooth headphone

                        refund not done yet - Comment #3502084 - Image #0
                        refund not done yet - Comment #3502084 - Image #1
                        Reply
                        I ordered large size. But I got the product in smaller size.i rechecked the size chart and check the product size. It was smaller than the size I ordered. I love the product. So I just wanted to return it and get the L size .
                        Reply
                        मेने airpod order किये थे । जिसमें bag charger तो आ गए लेकिन ऐरपोड नही आये। जिसमे airpod missing है। इसलिए मुझे यह रिफंड करना है।
                        यह डिटेल
                        [Club Factory] We will call you within 24 hours to verify your COD order No.SO[protected].
                        या
                        Your CLUBFACTORYIN SURFACE package with AWB[protected] will be delivered today. Pay Rs.397.76 by cash
                        Reply
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                        1 found this helpful
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                          S
                          Sara_akshari
                          from Paravur, Kerala
                          Aug 1, 2019
                          Resolved
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                          Resolved

                          Kindly help.. I placed an order for a bedsheet on 16th june 2019, paid for it, waited for a month for the order to turn up, but then it got cancelled because of being out of stock. They refunded the amount in usd to my club factory account. I chose the option to transfer it to my bank account on 22nd july 2019 and provided my bank details too. They mentioned that it may take 1 to 7 days for the transaction to be processed. Its been 10 days and i have not received any amount on my bank account. Order number is so[protected]. Withdrawal id is 8b36qikpx51tia9wewartty7x. Refund amount is 5.72 usd (₹394)
                          Sep 3, 2019
                          Complaint marked as Resolved 
                          Verified Support
                          Aug 02, 2019
                          Club Factory Customer Care's response                           Dear, i suggest you provide this id to your own bank. Sometimes it is the bank that failed to receive the money while we have successfully transferred from our end.
                          View replies
                          Hair driyer and hair curler not deliver.16.july 2019 ko hair dryer or curler nova combo pack oder kiya tha. oder SO[protected] RS.493.PAYMENT BY DEBIT CARD.
                          Reply
                          I'm very disappointed for this case because I ordered no.SO[protected] in online payment today's till date I haven't not receive my ordered. Its has been more than 6 weeks and its almost a month in custom clearance. Where is my ordered.?How long it's time to deliver. I want to refund.

                          not received withdrawal money in my bank account - Comment #3502388 - Image #0
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                            S
                            Saip13144
                            from Mumbai, Maharashtra
                            Aug 1, 2019
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500073

                            It is doing fraud with custmores. I was placed an order in 10th july 2019 payment was completed they give aprocimate delivary time 18 days, 28 th july 2019 but my product is not delivered. Cistmor care is not responding. I want my product where is my product.[protected] my tracking num please delivar my product quickly. I was call 10 times to custmor care but they did not respond. How to track my product. I am disppointed
                            +1 photos
                            Sep 6, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Aug 02, 2019
                            Club Factory Customer Care's response                             Dear,
                            We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
                            View replies
                            SO[protected]. Order no way my order refund my RS
                            Reply
                            It has been a month my product is not delivery...i have ordered it from club factory...order number is ...SO[protected]..Tracker says it's stuck with customs... Now it's been a month I have ordered few products... Very disappointed
                            ...
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                              S
                              Sarine Azeez
                              from Paravur, Kerala
                              Jul 31, 2019
                              Resolved
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                              Resolved

                              My order SO[protected] has been stuck at customs for last one month...the order was placed on June 17 th..it's July 31 st today and all I know is that my order is stuck at customs..they are not ready to cancel the order either..pathetic customer service they just keep sending me automated response. They don't have an eta nor do they give me a proper reply. club factory is one website I would never even want to go back to or recommend anyone
                              Sep 5, 2019
                              Complaint marked as Resolved 
                              Verified Support
                              Aug 02, 2019
                              Club Factory Customer Care's response                               Dear, sorry for the issue. As you have waited for such long time, we issued full refund to your CF account balance. Please check.
                              View replies
                              I have ordered airpods cover case instead of airpods so I wanted to return my order because I have ordered wrong product... please solve this issue so that you will be highly co-operated
                              Thank you
                              Reply
                              Abrar0518's reply, Jul 28, 2019
                              i want to retutn my order so please send your delevery boy to my house so i can return it
                              The man who came with my order he cut my phone and canceled my order without my permission and i want my order back
                              Reply
                              I can't able to withdraw the money from the club factory balance .like first it asked me to enter a number so i entered after entering i got one code then after entering that code in that fill either its saying invalid or the number has been already registered .i can't able to get rid off this can you please help me out from this
                              Reply
                              I want to return my order number SO[protected] as they delivered wrong shoe size and there is no option provided in club factory guest order.
                              Reply
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                                A
                                Amish J
                                from Delhi, Delhi
                                Jul 31, 2019
                                Resolved
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                                Resolved

                                Address: Crystal Plaza, Andheri Link Road, Andheri (W), Mumbai City, Maharashtra

                                I ordered Men's Real Pick up Bag Key Bag Two Layers Wallet Multi Card, Item No. MBW[protected]N from your website on 21.07.2019 against an online payment of Rs. 263 from my debit card but received a different product of a lower price on 30.07.2019 against the order no. SO[protected]. The product received is High Qyality Pu Men Business Vintage Long Zipper Wallet, Item No. BMO[protected]N as per your website which costs Rs. 226. Kindly refund the balance of Rs. 37.
                                Sep 4, 2019
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 02, 2019
                                Club Factory Customer Care's response                                 Dear, please contact our chat in the APP, you can provide picture of the items you got so we can issue compensation.
                                View replies
                                Order no. No.SO[protected]

                                Not delivered yet.
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                                  N
                                  Nidapathan
                                  from Mumbai, Maharashtra
                                  Jul 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 401107

                                  The order was delivered at my place on 29th but i was not available at home that time so i asked the delivery man to reattempt today but he didn't come? I want my order to get delivered tomorrow anyhow it's super urgent I need my order before 1 august in any case. Please do consider this and solve my problem asap! The customer care number is also not responding not even one number is working. Highly disappointed!
                                  Sep 5, 2019
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Aug 01, 2019
                                  Club Factory Customer Care's response                                   Dear, sorry for the trouble caused by the courier, you can contact our live chat in the APP.
                                  View replies
                                  My product is not delivered to me on. The delivery date is already gone 😭

                                  the re-attempted delivery is not arrived yet - Comment #3501321 - Image #0
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                                  I didn't receive my order yet its been 27 day's
                                  And also i can't see any progress in your delivery system
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                                    R
                                    Rinj
                                    from Delhi, Delhi
                                    Jul 30, 2019
                                    Resolved
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                                    Resolved

                                    As i have placed my order on club factory on 17/june/2019 and the estimated date of delivery was 2/july/2019 but my order was delayed due to some reason and now their is no information related to my order nd for tracking it i have already paid for it by patym the amount of payment is
                                    rs.-3688
                                    My order no. is -SO[protected]
                                    It would be great if you help me in any way.
                                    The carriers no. Is wrong and no one is answering my mails as well as my calls m continuesly dialing costumer care no.
                                    And M not even able to cancel the order or get refund, their is no option m just stuck in this situation my money is gone m feeling soo terrified right now I want my money or that order back as soon as possible.
                                    Sep 6, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Aug 01, 2019
                                    Club Factory Customer Care's response                                     We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the custom department and trying hard to get the orders cleared at the earliest.
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                                      N
                                      Nedh07
                                      from Shimla, Himachal Pradesh
                                      Jul 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: N495,LUDIANA CHANDIGARH STATE,HWY, CHANDIGARH UNIVERSITY GHARUAU,PUNJA, Chandigarh, Punjab, 140413

                                      I have already paid for order SO[protected] from Club Factory. The tracking is not updating since 23rd july and now its already start of August. I called Club Factory so many times, they never pick up and i sent mails too, never replied. I also ordered another product which is payment on delivery, i ordered both the same day, the one i did not pay already came few dats back and the one i paid still lost. Since i already paid, make sure that i receive my product on estimated time and the product has to be good.
                                      Sep 2, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Aug 02, 2019
                                      Club Factory Customer Care's response                                       Dear,
                                      We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
                                      View replies
                                      My ordered item has been in customs clearance and I called customer care for about 3-4 times but still there is no effective response and my money has been on halt even can’t refund me or deliver the product very poor service
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                                        M
                                        Mandal S
                                        from Chandrapur, Maharashtra
                                        Jul 30, 2019
                                        Resolved
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                                        Resolved

                                        I ordered 3 items valuing rs 1810 from clun factory on 26.06.2019. Since 4th july it was showing that it's stucked in customs but now it's showing delivered as well as at customs. Screenshot is attached herewith. Whereas i have no update about my product. I tried several times to customer care but they are saying they don't know and due to technical error it's showing delivered.
                                        My question is that whether i m going to get my product or i have to move for legal action as my rupees has gone and they are totally uncertain about the product since 33 days.
                                        +1 photos
                                        Aug 31, 2019
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Jul 31, 2019
                                        Club Factory Customer Care's response                                         Dear, please do not worry, this order is not considered as delivered, I checked from the system. Kindly wait for a few days more.
                                        View replies
                                        [protected]..
                                        Tracking order of the product thag i haven't received bt still they sent me an messages saying it got delivered..
                                        Please take action on it.. i paid with paytm online bt they haven't sent memy product
                                        SO[protected] order number

                                        prepaid order pending from last 33 days showing stuck in customs as well as delivered. - Comment #3499530 - Image #0
                                        prepaid order pending from last 33 days showing stuck in customs as well as delivered. - Comment #3499530 - Image #1
                                        Reply
                                        Poor quality and and color discrimination in shoes i ordered the black and white sol black fig shoes not this one there for i want to cancel and refund .my money its an rqst to u sir
                                        Reply
                                        Actually July 8 I ORDER ONE ear phone but still date iam not received please take necessary step
                                        Reply
                                        same thing happened to me
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