Club Factory Complaints & Reviews

Hi my name is sarita parmar i have bought a pair of sandles from clubfactory on 14 july 2019. I have done online payment but till now i have not reveived anything. There customer support never respond i also send mail to their [protected]@culbdactory.com but do not get any response. Kindly look into matter if they cannt deliver then refund my payment.

I have ordered a watch from club factory on 16th of july and now it takes to long to get deliver to my home. I just want my moneg bank which i have paid online and cancel my order. It has been almost 1 month from order. And i have waited for such a long time for just a simple watch. This is not good quality service you are providing. Give my money back and cancel the order.

My order has been stuck in the customs for more than one months now. I tried to talk to the customer care but the line is always busy. Moreover they just updated my order status as handed over to forwarder. What does 'handed over to forwarder mean? If you can't deliver orders then please stop taking orders from India. Or just refund my money as I ordered it in prepaid

Transportation facility is poor and sombodybclare calling and inform me they will provide soon my things but still ro response from them. Kindly please refund my cash Thank you sombody are calling brfore one week ago and they are not providing my order items kindly follow the items and cancel it and refund my money becose iam leaving tomorrow from saudi arabia to India i[censored] can possible will u send to India its only request otherwise you can cancel the order please thanking you

Hi, team

I returned few products (Return id: son[protected] and did not receive the refund yet, though it was supposed to be refunded by 3rd july.
When i raised this issue to customer care team of club factory, professional stop responding me.
My amount is stuck there. The amount is around inr 890.
They have done this earlier as well and customers get irritated. This time they went a step ahead and stopped responding

I booked a pair of slippers and the online payment is also done but now it's not showing any orders as purchased, i want my money back or my order to be delivered, please respond and do something as soon as possible.
No matter how much i search that product i booked i can't find it.
The money from my bank account got deducted but no order is being seen...

On 13.08.2019 at around 9:15 in the morning i made a purchase from club factory and made an online payment through debit card of amount 991 but my money was deducted twice, one is of amount rs. 991/- and another of rs.7191/-.
Later when i tried to check my orders i couldn't open my account on club factory. This is fraudulent from such a company. Please take action on this.
Name: elizabeth nongbri
Mobile no. [protected]

I had ordered SO[protected] from club factory on Jul 08. I have not yet received my order till date and I received a message last Monday that it has been delivered. The courier details of Delhivery shows they have not collected the order as it shows under custom clearance from 16 Jul19. How long does this clearance take ? Pl clear it as soon as possible.

I had ordered products from club factory SO[protected] on Jul 08. It is showing custom clearance from Jul 16. Today is 13 Aug19. I have not yet recd it. Last Monday I received a message from club factory the product has been delivered.while checking with Delhivery the courier service they say it is Delhi for custom clearance. How long does it take? Nearly a month now!

I had made a guest order in club factory. My order no is so[protected].. Now i am not able to track my order.

It's been 2 weeks since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

I have done the payment through payment and my order number is so[protected] but it showing as unpaid but the amount is been deducted from i account. So i want this issue to be resolved. I just want to know you it is showing as unpaid. Will i receive my order r will it be cancelled and my money will be refunded r wats the procedure. Please resolve the issue

I have placed my order including several tshirts and tops with skirts on 26th July in club factory worth 13000/- prepaid
I have received payment confirmation message and email later der was a email regarding dispatch of order after dat I have received tshirt worth 500/- on 7th August and a message dat order has been delivered completely I lost my account if I tried to log in the account is not present.I want my money back or d order if not I'll sue u u r cheating people with ur company I am not going to tolerate this anymore absolutely just I need my order tracking and relevant message from u
Ur customer support is d worst part no one lifts the call rubbish. ..!!!
Just respond as soon as possible

Hi,
This is preethivardhana. I made an order through club factory app (So[protected] on jul 13th 2019. Edd mentioned to be 31.07.2019. My order got delayed and so i raised a complaint and they replied me back stating that my order is stuck in custom clearance so please be patient. But today i received a message stating that my order got delivered. When i tracked (Delhivery[protected], it shows courier not picked up yet. I don’t know what is happening am very confused. Kindly cancel my order and revert my money back. Please do reply asap.
Thanks and regards,
Preethivardhana

My name is Riya Karmakar.

I order a Nova Pn-2009 2-in-1 Advance Hair Straightener & curlor With Ceramic Plate (Pink), Rs- 297, from Club Factory on July 31, 2019 at morning at 10-25.

My order number is SO[protected], whose Estimated Delivery Date is due on 18th August 2019 and by Carrier Delhivery.

Which was showing the trucking number[protected] and the carrier phone number[protected].

On the 10th of August, I received an SMS from the delhivery company saying that my order successfully delivered to Mailroom/ Security.
Which I prepaid.

I was shocked to read the SMS.

Because we don't have any security guard in our house..
And by the time I was home, they had delivered the item somewhere else.

I've shopped at another online company before, they call the details, when the item comes to delivery.
No such phone has come to me except Delivery Successful SMS.
I have called Club Factory Customer Care and Delhivery Customer Care several times but have not received any assistance from them.
Even 5-10 minutes after calling, when I called again the number said it didn't exist.
My complaint is, how did they deliver the item to another location even after I got all the information.
Please solve my problem, either return my item to me or arrange for my refund.

Respected sir/madam

I bought digital watch m3 from club factory on dated 28/07/2019 and it was ordered cash on delivery. I should be received same product but received only bend. That watch did not containing machine it had only just a bend. I had not ever thought that club factory making me fool in that way. I would say that do not buy any product from club factory. Worst company and their service as well.

Please refund my money as soon as possible and do the needful.

Do not making fool anymore club factory

Seller name:- mac traders
Gstin no. 07abffm3015m1z9

Hi,
I wants to get early delivery of my products. I want my product before 15 th aug, 2019. After 15th. I am not in town.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.

Order no: so[protected].

I would like to return my pair of shoes which i have received today. My order no. Is so[protected]. My product worth rs 540. The product doesnot fit my feet so i want to return back to the company. The product is also not as i expected. I want to return back and want to order new product. If you kindly accept to my request i shall ever remain thankful to you.

I want to return my product i. E a pair of shoe. My order no. Is so[protected] as the product i have received is not fitted on my feet. The product is also no the product that i have expected. Its not good. So i want to return this product to the company. Please accept my request. If you kindly accept to my request i shall ever remain thankful to you.
Thanks.

I ordered a black jacket from Club Factory. But the size is too small .
My order id is SO[protected] and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order. No order history is shown.i have the messages and email as delivered . I am not able to return the product.

Order num so[protected]
Ordered on june 22 and delivery date was 9 july, still it shows in custom. Whenever asking for status same answer is coming that sorry it took a bit long in customs.
Kindly sort out. And if not possible want refund.
I am asking and complaining since 20 days buy no positive response m getting.
It seems from the news that club factory parcels are seized at customs for some tax reasons.
So they should atleast refund the amount.