Club Factory Complaints & Reviews

Address: Jamnagar, Gujarat, 361005

I am not getting my order since i had ordered before 2 months ago and i had pay online... I want my order as soon as possible..in tracking method it was showing delivered but i didn't get my order yet.. So it is my humble request to you please give me my order as soon as possible.. I hope you will understand and feel little shamed for your service
Thank you

Aug 24, 2019

Complaint marked as Resolved

Jul 17, 2019

Updated by Riddhi Vadnagra Please shipp my orser as i ordered before 2 months and i had done online payment...so please Shipp my order

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: B block house no. 389 street no. 14 sant Nagar burari new delhi, New Delhi, Delhi, 110084

Hi,

I want to inform you that the product i received today was total disappointment. I am not able to see return/refund option for this product. I want to return the product as soon as possible. I was so excited to receive this product for my birthday but it totally disappointed me (Not the same color, not the same size, not the same product) even dirt on the top. Kindly to the needful and return it.
My order number is so[protected]

Thanks and regards,
Monika

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Address: 462024

I placed an order on 17 th june order no is SO[protected] for which I have already paid the amount and received it . And when I asked the customer care they are not even helping me.They told me that the order will get delivered by 5 july and now it's already too late neither they're responding.I already asked them several times they just told me to wait .As i have already paid for the order I'm concerned

Aug 27, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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I had made a guest order in club factory. My order no is SO[protected].. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

Aug 24, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: Thiruvananthapuram, Kerala, 695583

Order no: SO[protected]
Date of Order:[protected]
Order is showing for Custom Clearance status from[protected]

I need to know when my order will get delivered.
Please give me more details/status of when I can receive the order.

Now its more than 18 days. Will it take these many days generally?

I have ordered 3 product from Club factory on 29th Jun 2019, now its been 20 days and the product is not delivered, the tracking status shows it t Custom clearance from July 5th 2019.

I am trying to contact customer care in many ways, but I am not getting the proper response.
I have done the payment already. The Max date shown is today but I haven't got any response from the team.

Please deliver it as early possible.

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Address: Sikar, Rajasthan, 332001

This has to inform you that i ordered a bag order no. So[protected]. I received the above item today but the received bag is small in size. So i want to return it. I have already informed this to help centre but nobody take any action. Ultimately i inform you to kindly give proper guidelines as soon as possible. I am very upset please help me.
Order no. So[protected]
My email : [protected]@gmail.com

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M

Muhammedali Muhammedali

from Bengaluru, Karnataka

Jul 17, 2019

I check that first day and after checking time it's sold out any way get that shoe send me a mail I will wait to u ate message the shoe name is,
Boys fashion autumn high-top board shoes casual sneakers...check this shoes stock and adding time send me a mail I will wait 1 week do fast I want go next month tour

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Website: www.clubfactory.com

My item is stuck at customs from past 21 days. My so is so[protected] and whenever i contact the customer care operator through chat all i get is wait for a while your item will get delivered and they are constantly working with the customs. They always keeps reminding me how i have received a 65 rupees compensation. What's the point of compensation when i can't even get my present order that is taking forever to get delivered and the compensation further asks to buy something to get it. I can never reach the customer care phone number as it never connects or is always busy. I can't wait forever can i? Just give me my refund or at least get my package delivered. Stop playing games with your customer.

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Jul 19, 2019

Updated by Su_k Now my parcel is being shown as being delivered on the club Factory app from the last few days whereas on tracking the courier on the courier partners website it is showing it has not even been even picked up. I can't even reach the customer care on call anymore and the chat operator aren't really sorting out the problem. I can't even connect with the Carrier phone number too. Kindly just sort this issue as soon as possible or get me a refund at least.

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I have not received my order yet. Request you deliver it as soon as possible.
Order id: so[protected]
Order placed on : 20th june 2019

Its been so long and still the package is at costumes. I tried calling both delhivery support team and also the club factory support team but none seems to be concerned of.

Delhivery team is saying that they have not received any instructions to pickup the courier and club factory team is saying its at the customs which they can not help. Is this the support both the companies are providing to their loyal customers?
Such a bad experience.

+1 photos

Jul 19, 2019

Complaint marked as Resolved

They are giving same response even i call or do live chat with customer support. That is why i raised complaint here . Could you please remove it from resolved list. As its not resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence

there will be a delay in delivering your order. We are continuously working with the customs

department and trying hard to get the orders cleared at the earliest. As for the latest

information from the related department, your order status will be updated in about 3

working days. We appreciate your patience in this regards and your cooperation till the time

we get this issue fixed. Sorry again for the inconvenience caused.

Jul 19, 2019

Updated by sumanhrc They are giving same response even i call or do live chat with customer support.

That is why i raised complaint here .

Could you please remove it from resolved list. As its not resolved.

Jul 20, 2019

Updated by sumanhrc Now one new thing product is not delivered, but it is showing delivered

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This complaint is regarding the issues of the customs. My order had been placed on the 16th of june and it was supposed to be delivered by the 2nd of july, but ever since my order has reached the customs, which was on the 25th of june it hasn't moved out of that spot untill now.
Please resolve this issue as soon as possible.
Order no: so[protected]

Aug 21, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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M

MinLun Baite

from Delhi, Delhi

Jul 17, 2019

+1

I've been ordering some products worth more than 5000 from club factory with order no. SO[protected] on June 24, 2019, the expected delivery was 12 july 2019 my parcel is with custom clearance for more than half a month from 8 July 2019. I want a speedy shipment of my product at the earilist or refund my money in my account. Please I need help

order stuck in customs for a long time - Comment #3488540 - Image #0

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B

BangChan

from Delhi, Delhi

Jul 28, 2019

Ok so it's been 10 days since I posted my complaint and still my order hasn't been delivered nor has the status updated
Like for exactly how long do you expect me to wait? I never expected this from club factory. I'm unhappy with the service and I will henceforth refrain from ordering anything from it.

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With high dissatisfaction and arrogance am writing this complaint as my order on outdoor sports nylo backpack men general purpose shoulder bag with order number so[protected] ordered on 19 june 2019 has not delivered yet though the amount was paid already.. Mailed to clubfactory but no response... Tried to contact through carrier number but no response..
Now it's becoming one month after the order and product not yet reached in time... Then how the customers can satisfy with their required items on time? It's a breach of trust the club factory is doing to the customers after collecting the money... Kindly pass the information about the product delivery.

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I placed a order in club factory with 3 item on june / 16 / 2019 (So[protected].
It is in custom clearance for long time. I have already made the payment. Since it is delay the have also given a coupon. I'm unable to contact the customer care also. I don't want any coupon as compensation. Can you please deliver my product or cancel the order and refund my money asap

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Address: 560037

My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible. When ever i call they are telling to wait for another week. I need a solution to this problem, either deliver it or cancel and refund.

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Address: Khurai sajor Thoidingjam leikai imphal, Imphal East, Manipur

I have order the product on 25/6/19,, but i am not getting any order or refund,.. Its says my order will deliver from 3july to 13 july but nothing... So, pliz refund my money back... I am very upset about the service this company is providing instead of getting msg of my order, you keep sending msgs about the discount, very irritating, i regret a lot for using... Pliz refund my money...

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I placed an order on club factory on 2nd july 2019 for 7 items and my order number is[protected]. It has been a few days and my order was supposed to be delivered by now but i haven't received any update about it. It has been over custom clearance for 7 days now and the company provides no answer as to where is my order and when will i receive it. Please look into the matter since i am in an urgent need for my order.

Jul 21, 2019

Complaint marked as Resolved

They have delivered the order within 2 days with safe packaging

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Oct 02, 2019

Updated by Sonali Kharwar I have been waiting for days and I've not got my order update. My order id is SO[protected]. Please see to it that I receive my order as soon as possible.

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Address: Hyderabad, Telangana, 91

It's one month crossed I ordered some products from this side, still I am not getting anything, already payment was done. I ordered 7 items I think having three ordered id, but when I am trying to track also all order Id's are not present in list.I can't able to track also. Please take immediate action on it and delivery all items ASAP. Other wise I follow some other way to complain against ur organization, I am very much disappointed.

Aug 26, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: Brigade gate house,mukkoottuthara,erumely,kanjirappally,kott, Mukkoottuthara p.o, erumely, Kottayam, Kerala, 686510

Hey my order is with the customs for clearance from 29th of june.now its like 20 days newrly.no updatesno news. My money is gone? I have been contacting customer care people most days now and they alwats tells me sorry ma'am, sorr for the delay ma'am, you will get your products in two-day, , three days and blah blah blah..but these are just dialogues..they do not do it..Take action immediately. Running out of patience already. Will never ever again order pre paid product from club factory for sure.such a bad experience. Feels like giving bad review. Huh. It's too much.

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Address: Sanam. Vijaynagar colony rewari, 123401

I ordered earpiece with 1800mrp of neon color with box.
But I got 999mrp . black color . No case. No ear buds.
Feeling I made mistake by paying them money. Help .
Customer service not even responsing. Waiting list number is 156. Noone is picking call. Only getting busy on another call
Not even responding on chat. Not receiving call. You need to help.
Mob no [protected].

+1 photos

Aug 31, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear, you can raise your query via email channel with your SO number and related picture, or you can apply for free return from the APP.

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Address: 380063

My order no. is SO[protected] and i have order 2 product on dated 21/07/19 and till date (06/07/19) i haven't received my product, as i have called more then 5 times at customer care for complain but no one is responding properly and just give same as that we cant help, we cant cancel your order and its in custom clearance so we are unable to cancel, plz wait 2-3 days more... cheaters.
M not getting any mail from there side and when i have called customer care, m asking to pass call to senior person then m getting same ans that we will arrange call back, but m not receiving any call, no mail and no refund and no product...
cheaters and frauds

Aug 28, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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I had placed my order on June 14. 2019 and I was supposed to receive my package by 30 June 2019. But unfortunately, I have not received my order yet. I have been mailing the customer service but I am not getting any response from their side. I have already paid for my order.
The tracking information shows that order it at custom clearance since 28 June 2019. There is no update on this after that.
I kindly request the Club Factory to either cancel my order and initiate a refund or deliver the order as soon as possible.

The order number is: SO[protected]

+1 photos

Aug 26, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: C3 Chankya Place 40ft road near uttam nagar new delhi

I ordered bluetooth earphones but i applied for return but no action is taken
Your customer care is worst
Either they are not responding or if they respond they deny
Now i will show who i am
Resolve this issue asap or i will sue your company
Worst app
Worst return policy

Jul 16, 2019

Updated by K147kamal Help me to return my order

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C

Christina Shirley

from Mumbai, Maharashtra

Jul 16, 2019

I just received a back pack which is very smaller than I expected. Item is in proper condition and unused with wrappers.. I received it by cod. And now it shows no option for return.. Pls resolve
Order no[protected]

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F

Faisal Pazhunnana M M

from Tirunelveli, Tamil Nadu

Jul 16, 2019

Not working properly.. totaly waste

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S

Sharmanitika

from Gurgaon, Haryana

Jul 16, 2019

Hi, i have ordered a product from club factory today (9th july), however i can not see it in my orders placed and the amount is deducted from my account.

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T

Thejal Ben Britto

from Mumbai, Maharashtra

Jul 17, 2019

The item we received which is a handbad did not contain every piece of it shown in the image.We received an incomplete product.Very disappointed with the product we received.Not at all satisfactory for the price.

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R

Ramesh Ryno

from Mumbai, Maharashtra

Jul 17, 2019

I booked a vivo earphones order no:SO[protected] on 24th june still i am not receiving product nd tracking details. And i am also paid amount. So i am totally disappoint with this product nd app.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 118

didn't reach at my home since more than 2 months

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my order number is so116560280. i want to return the product

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I never received the order that I placed

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pleated wide leg pants

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my order not delivered yet

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I want to return the received

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package not delivered and stuck at customs

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over delayed

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order stuck in customs for a long time

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order has not delivered

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still did not receive my order

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order stuck at custom clearance

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complaining for not getting my order or refund

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where are my items

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I am complaining about delivery issues

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customs clearance not done yet

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product different with lower value than I ordered

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order not received payment already done

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order is stuck in custom clearance

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policy for return

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