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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 121

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W
wmel
from Delhi, Delhi
Jul 8, 2019
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Address: 110092

I have ordered around 5th June 2019 through mobile app. But last week due to some issues my account logged out and logged in and it was showing no orders placed no items saved and also the order which I have placed I paid for it but it's showing me no orders in paid. My order No is - S[protected]. please rectify the issue and provide the tracking details
Jul 08, 2019
Updated by wmel
I have ordered around 5th June 2019 through mobile app. But last week due to some issues my account logged out and logged in and it was showing no orders placed no items saved and also the order which I have placed I paid for it but it's showing me no orders in paid. My order No is - S[protected]. please rectify the issue and provide the tracking details
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    G
    Gracefully Grace
    from Mumbai, Maharashtra
    Jul 8, 2019
    Resolved
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    Resolved

    Address: Landmark colony, Dimapur, Nagaland, 797112

    I ordered many stuff from club factory before and it took only 1 day for custom clearance but this time its taking so much time for custom clearance. My order number is so[protected]. I ordered stuff last month and its been in custom for so long. Its been over 10days and its still in custom. Please look into this matter and ship my stuff as soon as possible. My shipping status has not been updated also. Please ship my stuff fast. I've waited for so long and i'm running out of patience and also i still have no news about my stuff.
    Aug 12, 2019
    Complaint marked as Resolved 
    Verified Support
    Jul 09, 2019
    Club Factory Customer Care's response
    We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
    We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.
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      P
      Pooja Raipurkar
      from Bhavani, Tamil Nadu
      Jul 8, 2019
      Resolved
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      Resolved

      Address: South Goa, Goa, 403801

      I had placed for 2 tops on clubfactory on june 24th and it's stuck with customs since june 29tg, today is 8th july and they haven't updated shipping statusi tried calling them all they say is stay patient,
      My dear cf why do you update 3days for clearance status when you are not sure about it?

      Kindly update me the shipping status asap or just refund my money!!
      +1 photos
      Aug 9, 2019
      Complaint marked as Resolved 
      Verified Support
      Jul 09, 2019
      Club Factory Customer Care's response
      We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
      We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.
      I want to cancel my order please cancel my order i couldnt cancel it from the app.I am cancelling it because on the date of delivery i will be out of station so ASAP cancel my order
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        F
        from Delhi, Delhi
        Jul 8, 2019
        Resolved
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        Resolved

        Address: 122011

        Return request was raised on 17 Jun 2019 with clearly request to arrange pick up in week days during 9 am to 6 pm.

        This was informed every time I connected to customer care. despite, no pick up has been arranged accordingly.

        Though 90 Ruppe will be deducted from the total product cost / return value and rest will be refunded, I'm facing this challenge.
        Aug 11, 2019
        Complaint marked as Resolved 
        Verified Support
        Jul 09, 2019
        Club Factory Customer Care's response
        Dear, if you can not get connected with our hotline, please contact live chat in the APP. Our agent is ready to help you.
        Sir my refund amount not refunded to
        My account as far. Please rectif.

        Dr Masthan.V

        no return pickup since 17 june 2019 - Comment #3480761 - Image #0
        I am not able to use my balance due to pay freez. I want to know that how many days will it take to resolve this issue.
        When a customer pay for certain product, she pays instantly. When a customer ask for a refund why you take so much time to refund.

        no return pickup since 17 june 2019 - Comment #3481053 - Image #0
        Kanishk Kaushik's reply, Jul 5, 2019
        Product number is being displayed in the image. The number is SO115623619
        We had ordered our products 3 weeks ago but it still has not been delivered to us. We would like you to give us the delivery details and the date of shipment.
        For the product no. SO[protected]
        It's been 20 days I haven't received my order yet
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          P
          Priya Shivhare
          from Mumbai, Maharashtra
          Jul 8, 2019
          Resolved
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          Resolved

          Address: D'Silva society, room no. 6,, kirol village, Mumbai City, Maharashtra, 400086

          Hi team,

          I was on the process of paying the phone case which i wanted to buy from my credit card, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this phone case it failed you can confirm with your system. It failed but you guys deducted my balance

          Sent from my iphone
          +1 photos
          Aug 9, 2019
          Complaint marked as Resolved 
          Verified Support
          Jul 09, 2019
          Club Factory Customer Care's response
          Dear, please contact our live chat in the APP for help.
          My order of same product has been reoeatedly cancelled two times by the company after many days of recieving the order. Order no SO[protected] and SO[protected]. The dates are also showing wrong in refund details.

          money deducted but received message transition failed - Comment #3480710 - Image #0
          money deducted but received message transition failed - Comment #3480710 - Image #1
          money deducted but received message transition failed - Comment #3480710 - Image #2
          money deducted but received message transition failed - Comment #3480710 - Image #3
          My orders are stuck at the customer clearance for about 8 days, no tracking update.Please solve it immediately or refund the prepaid money.
          My order no is SO[protected]
          My tracking no is[protected]

          money deducted but received message transition failed - Comment #3481051 - Image #0
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            P
            Priya Shivhare
            from Mumbai, Maharashtra
            Jul 8, 2019
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            Address: Ghatkopar west, 400086

            Hi team,

            I was on the process of paying the phone case which i wanted to buy from my credit card, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this phone case it failed you can confirm with your system. It failed but you guys deducted my balance
            +1 photos
            My order is stuck in customs since 15 june.contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting Delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any .

            money deducted but shown payment failed - Comment #3480706 - Image #0
            Sir, have returned 2 items . My refund amount not refunded to my account so far..details submitted below. Kindly rectify.my phone no is [protected]. E-mail . [protected]@gmail.com. kindly persue the matter.

            Dr Masthan

            money deducted but shown payment failed - Comment #3480760 - Image #0
            money deducted but shown payment failed - Comment #3480760 - Image #1
            I have placed an order on 18.june 2019 which i still didnt receive yet. The status stated that my order is at customs which takes about 2-3 days, but it already took more than one week. I paid it by credit card. Why does it took so long? Wanted for a refund
            Jbl headphone
            I mostly pay on delivery but can't pay it anymore I dont know what's the problem but its make me difficult to pay and to buy stuff on club factory I really like shopping on club factory please look into it
            My Order Number: SO[protected], it has been not custom cleared yet
            Tracking :[protected]
            Courier :delhivery
            no person responding to the calls or customer care giving useless answer its in india for custom clearance; then items like clothes why does it take long?
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              R
              Ria Raj
              from Delhi, Delhi
              Jul 7, 2019
              Resolved
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              Resolved

              My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...
              +1 photos
              Aug 10, 2019
              Complaint marked as Resolved 
              Verified Support
              Jul 09, 2019
              Club Factory Customer Care's response
              We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
              We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.
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                D
                from Bengaluru, Karnataka
                Jul 7, 2019
                Resolved
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                Resolved

                I ordered a handbag order id SO[protected] and after receiving the order it is totally fake product it's accessories are different than what they have shown on website and I requested for return but clubs factory charged Rs90/- even though it is totally fake and their mistake the handbag I ordered had silver color zips and handle and the one I received has local material golden color accessories
                Aug 17, 2019
                Complaint marked as Resolved 
                Verified Support
                Jul 09, 2019
                Club Factory Customer Care's response
                Dear, you can apply for free return by uploading the picture of what your got. Once we confirm that we have sent you wrong product, you can enjoy free pick up.
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                  S
                  Samaikyareddy Gaddam
                  from Bhongir, Telangana
                  Jul 7, 2019
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                  Address: Dilshuknagar, near ikon hospital, Hyderabad, Telangana

                  I didn't received my order.it was rejected due to multiple failed delivery.i want it back or refund my money.help me take the item from RTO or even reorder.if not return my money back.and I received cal from delivery only for to times.i asked to confirm my delivery on July 4, I didn't get any cl on that particular day for delivery so, please help me
                  +1 photos
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                    D
                    Deeksha Naurange
                    from Mumbai, Maharashtra
                    Jul 7, 2019
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                    Address: 492014

                    I have placed an order on 14 June and it was to be delivered on 3 July but till now I have no update of my order it shows it's in custom from 22 June. I have already prepaid the sum of my order. When will I receive my order? As calling club factory doesn't help as they say it will be cleared in a day or two but it still shows no update. Kindly look into the issue and solve it as soon as possible.
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                      K
                      karishma anwar
                      from Delhi, Delhi
                      Jul 7, 2019
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                      I had ordered on june 14th and the estimated delivary date was 2nd july, and today isalready 7th of july still i didn't receive my product. No customer care response since we can't reach only. This club factory is not a trustworthy. Please check out and deliver my order as soon as possible. I am not gonna order anything in future days through club factory app. Thank you.
                      My order no.[protected]
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                        M
                        Muzicaholic Lisa
                        from Kolkata, West Bengal
                        Jul 7, 2019
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                        Address: 111. No., Dr. M. N. Saha Road, Ambagan, Dum dum, Kol -700074, Kolkata, West Bengal, 700074

                        I have already paid for my product and the mentioned delivery date is already crossed. I have emailed them around 3 times for the first two times they have replied me with the same mail telling me to have patience my product is with customs and taking some time in custom clearance. For the last time when I emailed them again they didn't even respond! The last mentioned date for my product delivery was 4th July 2019. And after that in the Tracking info they started showing me that if my order is not delivered within 6th July 2019 then I will get ₹65 compensation on the next purchase but that is also, only applicable on purchase above ₹600. There is no sign of response and my product delivery. I want to know! Is it a fraud or what ?
                        +1 photos
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                          A
                          Ashwinibharath12
                          from Mumbai, Maharashtra
                          Jul 6, 2019
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                          Address: Flat no 410 Vasundhara heights apartment,4 th cross, papareddypalya, Nagarbhavi 2 nd stage, 560072

                          My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...
                          https://economictimes.indiatimes.com/industry/services/retail/shein-shuts-down-p...
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                            T
                            Tae Lenu
                            from Mumbai, Maharashtra
                            Jul 6, 2019
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                            Address: Itanagar, Arunachal Pradesh, India, Papum Pare, Arunachal Pradesh, 791111

                            I ordered two pairs of casual sandals but it has not arrived yetthe date i ordered is 15june which was to arrive by 3july it have been 20 days but their is no respond from club factory and also when i ordered it was avaible but when i checked again yesterday one of the pair the sold out i can it be possible i am very upset with clubfctory. It last updated only to custom clearance which takes 2-3days but it already have been more than 10days of custom clearance. Please respond clubfactory.
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                              Aysha Alam
                              from Noida, Uttar Pradesh
                              Jul 6, 2019
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                              Address: muradnagar u p, Ghaziabad, Uttar Pradesh
                              Website: club factory

                              I orderd women chiffion hijab but eski quality acchi nhi h v poor cloth n print v cheap my order id number so [protected] plz refund me bcoz i want return my order meny first bar club factory se koi cheez mangwai thi mgar afsos eska ye product bilkul bhi accha nhi h hijab ka kpda or quality bht hi bekar h esly m esko return krna chati hun please refund me
                              Jul 06, 2019
                              Updated by Aysha Alam
                              women rose chiffion hijab
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                                S
                                Sʜʌɗʌɓ Kʜʌŋ
                                from Harindanga, West Bengal
                                Jul 6, 2019
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                                Address: Kolkata, West Bengal, 7000046

                                My name is = sʜʌɗʌɓ kʜʌŋ.
                                My registred mobile no.= [protected].
                                Order number ; so[protected].
                                Order paid date =[protected]:18:06.
                                Courier :delhivery estimated delivery date :[protected].
                                Delivery adress hotel saad tiljala road naushad building 4 no bridge hotel saad hotel saad, west bengal, kolkatta, india, 700046.
                                Plz delivered my order tomorrow urgently
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                                  Manshul Duggal
                                  from Delhi, Delhi
                                  Jul 6, 2019
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                                  Address: B1/19 Krishan nagar Raghunath mandir, 110051

                                  Sir, i have reviewed my order again as i was wondering why is it more costlier then i thought, i found out that i have added the same product twice when i was ordering which certainly is a mistake on my end. I also want to change my size for the pink tshirt that i have ordered. Since there are so many mistakes made in this order i would like to cancel it asap as it hasn't been shipped out yet.
                                  Also i would be grateful if you were to refund the amount to the club factory wallet itself because i will like to reorder the things again, i hope you understand my problem and will kindly resolve it.

                                  Order number = so[protected]
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                                    L
                                    Likitha L
                                    from Mumbai, Maharashtra
                                    Jul 6, 2019
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                                    My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...
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                                      Cecile asinyo
                                      from Mumbai, Maharashtra
                                      Jul 6, 2019
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                                      I have 5order with club factory and since the products are at the customs clearance. But the said that abitually, it does 1- 3days. Now what's, the problem.
                                      I ' m very frustrated for this situation. I want to cancel my orders and be refunded. Following are my id.:
                                      So[protected]
                                      So[protected]
                                      So[protected]
                                      So[protected]
                                      So[protected]
                                      My email is [protected]@gmail.com
                                      Jul 06, 2019
                                      Updated by Cecile asinyo
                                      Please cancel my order. I m leaving the country in 3days.but I have already paid for 5 order that so not come.
                                      Since twi week my order at the customs clearence when you have said that it must take only 3days. I was need the items for my travel
                                      Cancel these orders please. It's s very important
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                                        Kadambi Sruthi
                                        from Nellore, Andhra Pradesh
                                        Jul 5, 2019
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                                        It has been 1 month since we ordered a pouch but we didn't get it still. The delivery date limit had also exceeded but we didn't get the product. We already paid the money through online. So if you can't ship the product atleast please return back our money. I thought it will be a best deal but it's not true. Being such a great business you should take care of all these thing. Requesting you to act immediately. We either want the product quickly or return our money
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