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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 121

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Address: 110092

I have ordered around 5th June 2019 through mobile app. But last week due to some issues my account logged out and logged in and it was showing no orders placed no items saved and also the order which I have placed I paid for it but it's showing me no orders in paid. My order No is - S[protected]. please rectify the issue and provide the tracking details

Jul 08, 2019

Updated by wmel I have ordered around 5th June 2019 through mobile app. But last week due to some issues my account logged out and logged in and it was showing no orders placed no items saved and also the order which I have placed I paid for it but it's showing me no orders in paid. My order No is - S[protected]. please rectify the issue and provide the tracking details

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Address: Landmark colony, Dimapur, Nagaland, 797112

I ordered many stuff from club factory before and it took only 1 day for custom clearance but this time its taking so much time for custom clearance. My order number is so[protected]. I ordered stuff last month and its been in custom for so long. Its been over 10days and its still in custom. Please look into this matter and ship my stuff as soon as possible. My shipping status has not been updated also. Please ship my stuff fast. I've waited for so long and i'm running out of patience and also i still have no news about my stuff.

Aug 12, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.

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Address: South Goa, Goa, 403801

I had placed for 2 tops on clubfactory on june 24th and it's stuck with customs since june 29tg, today is 8th july and they haven't updated shipping statusi tried calling them all they say is stay patient,
My dear cf why do you update 3days for clearance status when you are not sure about it?

Kindly update me the shipping status asap or just refund my money!!

+1 photos

Aug 9, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.

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S

Stan Nikhil

from Darjiling, West Bengal

Jul 8, 2019

I want to cancel my order please cancel my order i couldnt cancel it from the app.I am cancelling it because on the date of delivery i will be out of station so ASAP cancel my order

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Address: 122011

Return request was raised on 17 Jun 2019 with clearly request to arrange pick up in week days during 9 am to 6 pm.

This was informed every time I connected to customer care. despite, no pick up has been arranged accordingly.

Though 90 Ruppe will be deducted from the total product cost / return value and rest will be refunded, I'm facing this challenge.

Aug 11, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response Dear, if you can not get connected with our hotline, please contact live chat in the APP. Our agent is ready to help you.

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D

Drvmasthan Masthan

from Mumbai, Maharashtra

Jul 8, 2019

Sir my refund amount not refunded to
My account as far. Please rectif.

Dr Masthan.V

no return pickup since 17 june 2019 - Comment #3480761 - Image #0

K

Kanishk Kaushik

from Raipur, Chhattisgarh

Jul 8, 2019

I am not able to use my balance due to pay freez. I want to know that how many days will it take to resolve this issue.
When a customer pay for certain product, she pays instantly. When a customer ask for a refund why you take so much time to refund.

no return pickup since 17 june 2019 - Comment #3481053 - Image #0

Kanishk Kaushik's reply, Jul 5, 2019

Product number is being displayed in the image. The number is SO115623619

E

elena bardalai

from Mumbai, Maharashtra

Jul 8, 2019

We had ordered our products 3 weeks ago but it still has not been delivered to us. We would like you to give us the delivery details and the date of shipment.
For the product no. SO[protected]

S

Surya Kaushik

from Mumbai, Maharashtra

Jul 8, 2019

It's been 20 days I haven't received my order yet

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Address: D'Silva society, room no. 6,, kirol village, Mumbai City, Maharashtra, 400086

Hi team,

I was on the process of paying the phone case which i wanted to buy from my credit card, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this phone case it failed you can confirm with your system. It failed but you guys deducted my balance

Sent from my iphone

+1 photos

Aug 9, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response Dear, please contact our live chat in the APP for help.

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R

Rimika Roy

from Mumbai, Maharashtra

Jul 8, 2019

My order of same product has been reoeatedly cancelled two times by the company after many days of recieving the order. Order no SO[protected] and SO[protected]. The dates are also showing wrong in refund details.

money deducted but received message transition failed - Comment #3480710 - Image #0

money deducted but received message transition failed - Comment #3480710 - Image #1

money deducted but received message transition failed - Comment #3480710 - Image #2

money deducted but received message transition failed - Comment #3480710 - Image #3

M

Maria Lalhlimpuii

from Delhi, Delhi

Jul 8, 2019

My orders are stuck at the customer clearance for about 8 days, no tracking update.Please solve it immediately or refund the prepaid money.
My order no is SO[protected]
My tracking no is[protected]

money deducted but received message transition failed - Comment #3481051 - Image #0

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Address: Ghatkopar west, 400086

Hi team,

I was on the process of paying the phone case which i wanted to buy from my credit card, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this phone case it failed you can confirm with your system. It failed but you guys deducted my balance

+1 photos

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J

jameelbasha001

from Coimbatore, Tamil Nadu

Jul 8, 2019

My order is stuck in customs since 15 june.contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting Delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any .

money deducted but shown payment failed - Comment #3480706 - Image #0

D

Drvmasthan Masthan

from Mumbai, Maharashtra

Jul 8, 2019

Sir, have returned 2 items . My refund amount not refunded to my account so far..details submitted below. Kindly rectify.my phone no is [protected]. E-mail . [protected]@gmail.com. kindly persue the matter.

Dr Masthan

money deducted but shown payment failed - Comment #3480760 - Image #0

money deducted but shown payment failed - Comment #3480760 - Image #1

B

Boihboihi

from North Lakhimpur, Assam

Jul 8, 2019

I have placed an order on 18.june 2019 which i still didnt receive yet. The status stated that my order is at customs which takes about 2-3 days, but it already took more than one week. I paid it by credit card. Why does it took so long? Wanted for a refund

S

Shashank Gowda Heggodu

from Mumbai, Maharashtra

Jul 8, 2019

Jbl headphone

S

San Fatima

from Hyderabad, Telangana

Jul 8, 2019

I mostly pay on delivery but can't pay it anymore I dont know what's the problem but its make me difficult to pay and to buy stuff on club factory I really like shopping on club factory please look into it

G

gouri.freak

from Pune, Maharashtra

Jul 8, 2019

My Order Number: SO[protected], it has been not custom cleared yet
Tracking :[protected]
Courier :delhivery
no person responding to the calls or customer care giving useless answer its in india for custom clearance; then items like clothes why does it take long?

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6 Comments

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My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...

+1 photos

Aug 10, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response We regret to inform you that we are unable to deliver your order due to unforseen circumstances with custom clearance. We've issued full refund and offered a coupon in your account.
We request you to place a new order with the amount again at your most conveniece. Sorry again for the inconvenience.

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I ordered a handbag order id SO[protected] and after receiving the order it is totally fake product it's accessories are different than what they have shown on website and I requested for return but clubs factory charged Rs90/- even though it is totally fake and their mistake the handbag I ordered had silver color zips and handle and the one I received has local material golden color accessories

Aug 17, 2019

Complaint marked as Resolved

Verified Support

Jul 09, 2019

Club Factory Customer Care's response Dear, you can apply for free return by uploading the picture of what your got. Once we confirm that we have sent you wrong product, you can enjoy free pick up.

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Address: Dilshuknagar, near ikon hospital, Hyderabad, Telangana

I didn't received my order.it was rejected due to multiple failed delivery.i want it back or refund my money.help me take the item from RTO or even reorder.if not return my money back.and I received cal from delivery only for to times.i asked to confirm my delivery on July 4, I didn't get any cl on that particular day for delivery so, please help me

+1 photos

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Address: 492014

I have placed an order on 14 June and it was to be delivered on 3 July but till now I have no update of my order it shows it's in custom from 22 June. I have already prepaid the sum of my order. When will I receive my order? As calling club factory doesn't help as they say it will be cleared in a day or two but it still shows no update. Kindly look into the issue and solve it as soon as possible.

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I had ordered on june 14th and the estimated delivary date was 2nd july, and today isalready 7th of july still i didn't receive my product. No customer care response since we can't reach only. This club factory is not a trustworthy. Please check out and deliver my order as soon as possible. I am not gonna order anything in future days through club factory app. Thank you.
My order no.[protected]

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Address: 111. No., Dr. M. N. Saha Road, Ambagan, Dum dum, Kol -700074, Kolkata, West Bengal, 700074

I have already paid for my product and the mentioned delivery date is already crossed. I have emailed them around 3 times for the first two times they have replied me with the same mail telling me to have patience my product is with customs and taking some time in custom clearance. For the last time when I emailed them again they didn't even respond! The last mentioned date for my product delivery was 4th July 2019. And after that in the Tracking info they started showing me that if my order is not delivered within 6th July 2019 then I will get ₹65 compensation on the next purchase but that is also, only applicable on purchase above ₹600. There is no sign of response and my product delivery. I want to know! Is it a fraud or what ?

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Address: Flat no 410 Vasundhara heights apartment,4 th cross, papareddypalya, Nagarbhavi 2 nd stage, 560072

My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...

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M

MissR

from Delhi, Delhi

Jul 7, 2019

https://economictimes.indiatimes.com/industry/services/retail/shein-shuts-down-p...⇄

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Address: Itanagar, Arunachal Pradesh, India, Papum Pare, Arunachal Pradesh, 791111

I ordered two pairs of casual sandals but it has not arrived yetthe date i ordered is 15june which was to arrive by 3july it have been 20 days but their is no respond from club factory and also when i ordered it was avaible but when i checked again yesterday one of the pair the sold out i can it be possible i am very upset with clubfctory. It last updated only to custom clearance which takes 2-3days but it already have been more than 10days of custom clearance. Please respond clubfactory.

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Address: muradnagar u p, Ghaziabad, Uttar Pradesh

Website: club factory

I orderd women chiffion hijab but eski quality acchi nhi h v poor cloth n print v cheap my order id number so [protected] plz refund me bcoz i want return my order meny first bar club factory se koi cheez mangwai thi mgar afsos eska ye product bilkul bhi accha nhi h hijab ka kpda or quality bht hi bekar h esly m esko return krna chati hun please refund me

Jul 06, 2019

Updated by Aysha Alam women rose chiffion hijab

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Address: Kolkata, West Bengal, 7000046

My name is = sʜʌɗʌɓ kʜʌŋ.
My registred mobile no.= [protected].
Order number ; so[protected].
Order paid date =[protected]:18:06.
Courier :delhivery estimated delivery date :[protected].
Delivery adress hotel saad tiljala road naushad building 4 no bridge hotel saad hotel saad, west bengal, kolkatta, india, 700046.
Plz delivered my order tomorrow urgently

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Address: B1/19 Krishan nagar Raghunath mandir, 110051

Sir, i have reviewed my order again as i was wondering why is it more costlier then i thought, i found out that i have added the same product twice when i was ordering which certainly is a mistake on my end. I also want to change my size for the pink tshirt that i have ordered. Since there are so many mistakes made in this order i would like to cancel it asap as it hasn't been shipped out yet.
Also i would be grateful if you were to refund the amount to the club factory wallet itself because i will like to reorder the things again, i hope you understand my problem and will kindly resolve it.

Order number = so[protected]

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My order is stuck in customs since 21st june. Contacting customer care doesn't help. They say they cannot do anything about customs clearance. Contacting delhivery also doesn't help as they say they have not received any information to pick up the consignment. Club factory doesn't have any idea why it is stuck at custom clearance. Please deliver the order as soon as possible...

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I have 5order with club factory and since the products are at the customs clearance. But the said that abitually, it does 1- 3days. Now what's, the problem.
I ' m very frustrated for this situation. I want to cancel my orders and be refunded. Following are my id.:
So[protected]
So[protected]
So[protected]
So[protected]
So[protected]
My email is [protected]@gmail.com

Jul 06, 2019

Updated by Cecile asinyo Please cancel my order. I m leaving the country in 3days.but I have already paid for 5 order that so not come.
Since twi week my order at the customs clearence when you have said that it must take only 3days. I was need the items for my travel
Cancel these orders please. It's s very important

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It has been 1 month since we ordered a pouch but we didn't get it still. The delivery date limit had also exceeded but we didn't get the product. We already paid the money through online. So if you can't ship the product atleast please return back our money. I thought it will be a best deal but it's not true. Being such a great business you should take care of all these thing. Requesting you to act immediately. We either want the product quickly or return our money

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