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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
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Club Factory reviews & complaints page 141

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G
Garima1234
from Chennai, Tamil Nadu
Jan 23, 2019
Resolved
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Address: 632014

This was my first time shopping with club factory and this has been a very bad experience for me. I had placed the order and the payment was also successfully made. I got a confirmation email of the order and payment yet the order summary is not being shown in the paid order or unpaid order section basically there is no track of my order. My order tracking ID is- SO86180304.Please look into the matter, either I want my orders to be delivered or I want my money back. Please reply to this email as I tried all other customer support numbers in the app none of which seems to be working.
Feb 25, 2019
Complaint marked as Resolved 
Verified Support
Jan 25, 2019
Club Factory Customer Care's response Dear, this order was place successfully. It was a guest order, please go to find guest order to check. Right now it is under preparation.
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    U
    Umesh.Ahuja2008
    Jan 23, 2019
    Resolved
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    Resolved

    Address: Thane, Maharashtra, 421004

    I Ordered two items as on 8th Jan 2019 out of which Club Factory cancelled my order for one item due to unavailability. The order that they cancelled was on 17th Jan 2019 amount of 659.89 (INR) which I had made payment through Net banking of Axis Bank. It was said payment was refunded but never credit back to my account.
    Even when I am logging into the Club factory app it's showing as amt refunded but No amount is credited into my Bank account or into my Club factory wallet.
    Mar 1, 2019
    Complaint marked as Resolved 
    Verified Support
    Jan 25, 2019
    Club Factory Customer Care's response     Dear, please contact us at [protected]@clubfactory.com for this issue with our SO number. Please do not worry, you will get your money back.
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      R
      Revathy Rahul
      Jan 23, 2019
      Resolved
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      Resolved

      Address: 566
      Website: Club factory

      I had placed an order on January 1, i have no idea regarding delivery date
      its been 23 days now .. worst online shopping experience ever. there is no update on the tracking or delivery... Status is always showing in transit
      I[censored] don't mind plz provide proper delivery date... I am totally disappointed bz coming 30, i wanna go to india. When called to customer service I have not received proper response. am afraid if my order will reach or not.
      Mar 1, 2019
      Complaint marked as Resolved 
      Verified Support
      Jan 25, 2019
      Club Factory Customer Care's response       Dear, sorry for the delay, we have contact our courier to dispatch your parcel ASAP!
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        K
        Kumbangkako123
        from Margherita, Arunachal Pradesh
        Jan 23, 2019
        Resolved
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        Resolved

        Address: Kokrajhar, Assam, 783370
        Website: Club factory

        I had ordered in Clubfactory on 19th of January as guest. There is no way to track the order for guest. I received confirmation mail on 20th January and another mail saying your order is being prepared on 23rd January. I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is.
        My order number is SO85616936
        Mail Id is [protected]@gmail.com
        Feb 25, 2019
        Complaint marked as Resolved 
        Verified Support
        Jan 25, 2019
        Club Factory Customer Care's response         Dear, you can check it from "find guest order" in the APP . Right now, your order is still under preparation, thus there is no tracking information. Please be patient.
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          A
          Anuz333
          from Delhi, Delhi
          Jan 23, 2019
          Resolved
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          Resolved

          Address: 560032

          On jan 13th... I placed my 13 items in cf with pre-paid.,,,

          My order number= so84264335

          In app its showing estimated date as 20th jan.. But cant track the items.. Can u please check and confirm when can i get my orders and please process it soon.

          Please add the enhanced order tracking options because many peoples are using with trust on your service..

          Check my order where its and please process it soon...
          Feb 24, 2019
          Complaint marked as Resolved 
          Verified Support
          Jan 24, 2019
          Club Factory Customer Care's response           Dear, sorry for this, we have urge our warehouse to ship your items ASAP!
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            N
            Neldan12
            from Punch, Jammu and Kashmir
            Jan 23, 2019
            Resolved
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            Resolved

            I ordered shoes on clubfactory but i had to change my shoes size right after ordering so i called customer care they told i ll have to cancel it and put a new order with desired size assuring me that money will be refunded so i cancelled my order i got message saying money has been refunded but i dont see it in my paytm account

            Order no so85352772
            Money rs 1571.29
            Feb 25, 2019
            Complaint marked as Resolved 
            Verified Support
            Jan 24, 2019
            Club Factory Customer Care's response             It was refunded to your original payment channel on 14th Jan, Please check related bank statement.
            Jan 24, 2019
            Updated by Neldan12             Are you guys for real???
            I ordered the product only on 18th january 2019
            You guys joking??
            Jan 24, 2019
            Updated by Neldan12             Photo

            Verified Support
            Jan 25, 2019
            Club Factory Customer Care's response             Sorry it should be 21 Jan. However, your payment is made by a bank card from ALLAHABAD BANK. You have probably combined this account with paytm. As we issue refund to original payment channel, you should check bank card details.
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              J
              Justjeet
              from Mumbai, Maharashtra
              Jan 22, 2019
              Resolved
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              Resolved

              I ordered a Blazer on 17.01.2019 of Medium Size and received the order no. SO85226852...later on the product was delivered on my address on 21.01.2019.however, on trying the same it did not fit my size and I want to replace it with XL size as I am satisfied with the product. The fabric is very good and I like it.. Please do the needful at the earliest.. Thanks
              Feb 24, 2019
              Complaint marked as Resolved 
              Verified Support
              Jan 24, 2019
              Club Factory Customer Care's response               Dear, you can apply for return from our APP and place a new order with XL size.
              Jan 25, 2019
              Updated by Justjeet               Sir/madam I'm not able to do it... Plz do it manually.. The order was inadvertently given as guest order.. When I go ahead by putting the order no it ask dfor verification code which I receive almost after 10 minutes and by that time the verification code get invalid...
              Feb 02, 2019
              Updated by Justjeet               My product has been picked up on 29.01.2019, however, the status is is still showing as picked up requested.. Even after 5 days of pick up it has not been delivered yet... Its very unprofessional and demoralizing...

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                C
                Chetan9790
                from Madurai, Tamil Nadu
                Jan 22, 2019
                Resolved
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                Resolved

                Address: 641001
                Website: Www.clubfactory.com

                I hve ordered a t-shirt from Club Factory on 9th Jan 2019, estimated date of delivery was by 29th Jan 2019 but it was already shipped for delivery I received a message " Your Club Factory Order AWB:[protected], 2 item(s) is out for delivery via Xpressbees, Please be available, Thanks " but I have not received a call from them! I waited for two more days but no response. When I checked the tracking details it was shown that my order has been delivered. But it's not!
                Disappointed with the service. I paid in advance still not received my order till now.
                Mar 1, 2019
                Complaint marked as Resolved 
                Verified Support
                Jan 24, 2019
                Club Factory Customer Care's response                 Dear, did you go to the XB self pick up station to check? If it is not there, please contact us via [protected]@clubfactory.com
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                  S
                  SpurthyRaju
                  from Bengaluru, Karnataka
                  Jan 22, 2019
                  Resolved
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                  Resolved

                  Awb no. [protected]
                  Date 4/1/2019
                  We had placed an order of 1266.99 wroth bedding spread instead received an handkerchief size material and ordered return of the product. The order for return was not processed for about 10 days, called customer care and they said to raise the fresh request for which there are no option available.
                  Now customer care not responding to our call.
                  Feb 23, 2019
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 23, 2019
                  Club Factory Customer Care's response                   Dear, sorry for the trouble, , we have asked our it team to fix this, you will see return option
                  View replies
                  I m not interested in headset because i m having already that one
                  Reply
                  Please cancel my order No. SO84915457 i wrongly placed this order.
                  Reply
                  With respect to Complaint ID 2214203

                  Not received any option to return the product yet...

                  Response delayed...
                  Reply
                  SpurthyRaju's [Complaint's author] reply, Jan 25, 2019
                  Without resolving the issue, by just tagging some comment, placed the remark as resolved...
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                    N
                    naveen nehra
                    from Gurgaon, Haryana
                    Jan 22, 2019
                    Resolved
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                    Resolved

                    Hlo i ordered a shirt on 17th january 2019, i paid for it and then the app started showing some kind of error... Money has been deducted from my account but i didn't get any order number or any order confirmation email... When i inquired about it on your customer care services they said they didn't receive any order... But money has been deducted from my account.. Plzz resolve this issue..
                    Feb 23, 2019
                    Complaint marked as Resolved 
                    Verified Support
                    Jan 23, 2019
                    Club Factory Customer Care's response                     Dear, please tell us your issue with SO number at [protected]@clubfactory.com. We will give you a best solution.
                    View replies
                    I haven't received my order though app is showing delivered to me order no SO83097947 I have already paid for that and I want my refund . I contacted customer care service but getting only assurance please help me order was placed on 8th jan 2019 and has been delivered to someone on 15th jan tracking no is[protected]
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                      J
                      jjraj23
                      from Bengaluru, Karnataka
                      Jan 20, 2019
                      Resolved
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                      Resolved

                      Address: 560029

                      My order number is so82411342. My items were to be delivered yesterday. I never received any call from the delivery person, but received a message that my phone wasn't reachable which was a lie. I received 3 orders from other couriers, who had called me to deliver the products, on the same number. Yesterday i called up the xpressbees customer care and raised a complaint and gave an alternate number. Today the products were to be delivered but i received the same message in the evening that my phone wasn't reachable. I am sure the delivery person doesn't want to come to my place since he must have been in a hurry to go home. They do not share the contact number of the delivery person also. It makes them fabricate a lie and get away with it. Tomorrow i am not available at home since i am going to the office.
                      Feb 24, 2019
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 21, 2019
                      Club Factory Customer Care's response                       Dear, extremely sorry for the trouble. I have filed a serious complaint for you to our courier, they will contact you and make sure you get your parcel!
                      View replies
                      I received the money on clubfactory I applied for tranfered to paytm it's been more than 7 days and the money has yet not transferred so pls cancel the withdrawal so I can use that money to buy something from clubfactory again pls
                      Amount :1065.35
                      Reply
                      Club Factory Customer Care's response, Jan 22, 2019
                      Verified Support
                      Dear, when the refund transfer is processing, we can do nothing. However, if it is failed, it will be back to your APP balance.
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                        S
                        Srishti225
                        from Varanasi, Uttar Pradesh
                        Jan 20, 2019
                        Resolved
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                        I had rs 1512 balance in my cf account. The same was transferred to some gira’s account on 11th jan’18. This withdrawal was not made by me. The bank details are not mine. There has been an unauthorised access to my account, probably by the cf executives.

                        Customer support is not helpful as they asked me to contact the police. Any monetary balances in the club factory account should be the responsibility of the club factory itself. I have spent 6 days now trying to find a perfect solution. Please help me with the same. Club factory should take the responsibility for this loss in my cf account balances. Either undo the withdrawal or reimburse me for the same.
                        Feb 21, 2019
                        Complaint marked as Resolved 
                        Verified Support
                        Jan 21, 2019
                        Club Factory Customer Care's response                         Dear, our agent has not right to withdraw customers' refund. For this issue, please report to the police.
                        View replies
                        I got defected product from club factory and there is no option to return it so I want to return ASAP and need my full amount back. poor quality for both the products I did ordered and poor customer support.
                        Reply
                        arzoocharnalia's reply, Jan 16, 2019
                        I will not bear any courier charges as I got a damaged product so I will not bear any extra xharges for the same.
                        I have ordered shirt of XXL order No. S[protected]. Payment is paid through net banking. This company shirts are not slandered one, so my ordered shirt is not fitting me.
                        I want it to return.
                        For return of order is very very difficult. Only to order is easy.
                        Very sorry for ordering.
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                          Y
                          Yazee pasha
                          from Hyderabad, Telangana
                          Jan 19, 2019
                          Resolved
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                          Resolved

                          Address: Hyderabad, Telangana, 500028
                          Website: m.clubfactory.com

                          I ordered poster corrector from club factory. But size too short and that was the last size and it is too cheap quality.
                          My order id is so82835970 and i want to return this product. Let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
                          I want refund money.. My mobile number:[protected].

                          Thanks
                          Feb 21, 2019
                          Complaint marked as Resolved 
                          Verified Support
                          Jan 21, 2019
                          Club Factory Customer Care's response                           Dear, this order is out for delivery now.
                          View replies
                          I have ordered clothing Accessories &Jewellery.My order number is [protected].I have received the wrong pairs of ear ring which is too poor and mis match from one another.so i want to return the product.kindly take an action and refund the amount.
                          My email id is:[protected]@gmail.com
                          Reply
                          Sathya Rama Krishnan's reply, Jan 18, 2019
                          My order number is so82965604 and the product is too bad I want to return the order.
                          I had placed the order on 11jan.. My order no is SO83899875. When i try to track my order from the mobile my order is not showing in order list so i can't track it. and i already paid the amount
                          Reply
                          This club factory site or app is completely disgusting.. I ordered a product and got after 18days and its recieved an different product so i returned it and its been 21 days but i didnt got my refund yet... This mother[censored]r are just cheating... I hate this app and im never gonna order again...
                          Reply
                          Hi club factory..we Tamil guys loves your product..but I'm in a critical situation..and also I'm not able to receive your product..Sorry for the disappointment..Plz cancel my order..order number:[protected]..that is dispatched and delivering by delhivery courier..
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                            V
                            Vishwajit kumar Sharma
                            from Mumbai, Maharashtra
                            Jan 19, 2019
                            Resolved
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                            Resolved

                            Address: Allahabad, Uttar Pradesh, 211001

                            I had placed the order on 9th jan 19.. My order no is s[protected] and paid by paytm.
                            I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

                            Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.
                            Feb 21, 2019
                            Complaint marked as Resolved 
                            Jan 19, 2019
                            Updated by Vishwajit kumar Sharma                             I had placed the order on 7th october.. My order no is so53112784.
                            I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

                            Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.
                            Jan 19, 2019
                            Updated by Vishwajit kumar Sharma                             I had placed the order on 9th Jan 2019. My order no is s[protected] paid by Paytm
                            I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

                            Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.
                            Verified Support
                            Jan 21, 2019
                            Club Factory Customer Care's response                             Dear, for both orders you can go to find guest order to check status. As per so53112784, it was delivered on 198 Oct, for the newly placed order, it was shipped but not yet arrive India. Kindly wait for a few days more.
                            View replies
                            I didn't receive my order till now... almost 2 weeks ago I ordered my products...I want it fast or cancel my order and give my money back...I need my order within 2 days..[protected]...call me the number that I mention here...I need my order within 2 days... immediately
                            Reply
                            My bank statement is attache
                            Reply
                            SON[protected] this is my order .they have charged 90 rupees as delivery charges and I returned the product for defective but they are charging extra 90 rupees for returned shipping .(90+90=180)
                            This is the worst of online shopping, if they doesn't return my money which I paid for the product then I'll file a case against the club factory
                            Reply
                            Order number- SO76261167 don't receive any refund of rs- 481 from club factory. they first cancelled my order and then they told me to get a refund in 10 days but more than 15 days has been passed and I don't get any update please refund my money. if you don't deliver your products then you make such e-commerce website.
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                              S
                              Shaan3916
                              from Ahmedabad, Gujarat
                              Jan 19, 2019
                              Resolved
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                              Resolved

                              I had ordered in mid of december 2018. Suddenly coming near to delivery date i got message that my order has been cancelled without giving any explanations. After 1week they mailed me to refund my money through paytm within 4-5 days. I had mailed them, made calls to customer service no. But nothing turned up positively. And now it's been almost end of january 2019 there's no such sign of refunding my money. I again request you to please refund the amount asap.
                              Feb 21, 2019
                              Complaint marked as Resolved 
                              Verified Support
                              Jan 21, 2019
                              Club Factory Customer Care's response                               Dear, please contact us at [protected]@clubfactory.com with your SO number so we can check the refund status. Please do not worry, you will get your money back.
                              View replies
                              I ordered for a gent's long sweater under order no. SO83081398. But, unfortunately, they had sent a women hoodie to me.
                              So, I want return the product.

                              Kindly help me.

                              Thanks

                              Preju Kumar
                              [protected]
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                                S
                                Sourav Raiguru
                                from Bhubaneshwar, Odisha
                                Jan 19, 2019
                                Resolved
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                                Resolved

                                I have received an incorrect size so i returned it i got the refund as well but i withdrawn the money to my paytm account its usually takes 2-3 at max and it's been 11 days until now and i haven't received the refund/withdrawal amount even if i try to contact the customer care they suggest me to chat with their representatives and they keep messing with me by copy pasting the same thing
                                Feb 24, 2019
                                Complaint marked as Resolved 
                                Verified Support
                                Jan 21, 2019
                                Club Factory Customer Care's response                                 Dear, sorry for the delay. It seems the bank takes time to process, thus we can not do anything right now. But after 15 days the refund would be back to the APP balance if the bank fails to receive it.
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                                  S
                                  shishr sharma
                                  from Allahabad, Uttar Pradesh
                                  Jan 19, 2019
                                  Resolved
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                                  Resolved

                                  I have placed an order on clubfactory and when it got very delayed i contacted customer care of club factory when enquired he manipulated things and made me disclose my card details then he transacted rs.8, 999 ph no: [protected]
                                  Name: shishir sharma
                                  Customer care number recieved from google
                                  Below i have uploaded related proofs.
                                  On 16th jan 2019 my money deducted
                                  Feb 24, 2019
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jan 21, 2019
                                  Club Factory Customer Care's response                                   Dear, this is fraud, please report to the local police. Sorry for your loss.
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                                    S
                                    Surekha Jivannavar
                                    from Pune, Maharashtra
                                    Jan 18, 2019
                                    Resolved
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                                    Resolved

                                    Please help me. I returned back one item and one cancelled. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so26608059. Please help as soon as possible. Please. My refunded amount was 2.89 usd.

                                    And cancellation amt is not received please do needful
                                    Feb 19, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jan 19, 2019
                                    Club Factory Customer Care's response                                     Hi, dear, it shows the withdraw was made successfully, if you have any other issue, please contact our support within app, thanks.
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                                      A
                                      Amit Vanarse
                                      from Vasai-Virar, Maharashtra
                                      Jan 18, 2019
                                      Resolved
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                                      Resolved

                                      Address: 412202

                                      I have ordered a dress on 25th dec 2018.. My order number is so79143435, the expected delivery date was 11th jan 2019... Didnt received the order yet and nobody is answering the phone on ur helpline numbers... It's continuously showing pick up rescheduled for next day.. It is almost 24 days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response.. Pls do the needful.
                                      Feb 24, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jan 19, 2019
                                      Club Factory Customer Care's response                                       Hi, very sorry for the delay, we will contact related courier team to speed up, thanks for your patience.

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                                        A
                                        Ammu5
                                        from Erode, Tamil Nadu
                                        Jan 17, 2019
                                        Resolved
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                                        Resolved

                                        I placed order for the wrong product by mistake. I really like the products i have purchased on your site before. But i accidentally ordered this as a guest and even on finding my guest order on my account, i'm not able to cancel. Therefore to purchase the right items, i'd like my order to be cancelled because the cancel option on the app is glitching. Therefore, please cancel my order number so85128958
                                        Feb 21, 2019
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Jan 19, 2019
                                        Club Factory Customer Care's response                                         Hi, your order so85128958 is cancelled as your request, the refund is issued to your original payment channel, thanks.
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