Club Factory Complaints & Reviews

Address: Thane, Maharashtra, 421004

I Ordered two items as on 8th Jan 2019 out of which Club Factory cancelled my order for one item due to unavailability. The order that they cancelled was on 17th Jan 2019 amount of 659.89 (INR) which I had made payment through Net banking of Axis Bank. It was said payment was refunded but never credit back to my account.
Even when I am logging into the Club factory app it's showing as amt refunded but No amount is credited into my Bank account or into my Club factory wallet.

Mar 1, 2019

Complaint marked as Resolved

Verified Support

Jan 25, 2019

Club Factory Customer Care's response Dear, please contact us at [protected]@clubfactory.com for this issue with our SO number. Please do not worry, you will get your money back.

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Address: 566

Website: Club factory

I had placed an order on January 1, i have no idea regarding delivery date
its been 23 days now .. worst online shopping experience ever. there is no update on the tracking or delivery... Status is always showing in transit
I[censored] don't mind plz provide proper delivery date... I am totally disappointed bz coming 30, i wanna go to india. When called to customer service I have not received proper response. am afraid if my order will reach or not.

+1 photos

Mar 1, 2019

Complaint marked as Resolved

Verified Support

Jan 25, 2019

Club Factory Customer Care's response Dear, sorry for the delay, we have contact our courier to dispatch your parcel ASAP!

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Address: Kokrajhar, Assam, 783370

Website: Club factory

I had ordered in Clubfactory on 19th of January as guest. There is no way to track the order for guest. I received confirmation mail on 20th January and another mail saying your order is being prepared on 23rd January. I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is.
My order number is SO85616936
Mail Id is [protected]@gmail.com

+1 photos

Feb 25, 2019

Complaint marked as Resolved

Verified Support

Jan 25, 2019

Club Factory Customer Care's response Dear, you can check it from "find guest order" in the APP . Right now, your order is still under preparation, thus there is no tracking information. Please be patient.

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Address: 560032

On jan 13th... I placed my 13 items in cf with pre-paid.,,,

My order number= so84264335

In app its showing estimated date as 20th jan.. But cant track the items.. Can u please check and confirm when can i get my orders and please process it soon.

Please add the enhanced order tracking options because many peoples are using with trust on your service..

Check my order where its and please process it soon...

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 24, 2019

Club Factory Customer Care's response Dear, sorry for this, we have urge our warehouse to ship your items ASAP!

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I ordered shoes on clubfactory but i had to change my shoes size right after ordering so i called customer care they told i ll have to cancel it and put a new order with desired size assuring me that money will be refunded so i cancelled my order i got message saying money has been refunded but i dont see it in my paytm account

Order no so85352772
Money rs 1571.29

Feb 25, 2019

Complaint marked as Resolved

Verified Support

Jan 24, 2019

Club Factory Customer Care's response It was refunded to your original payment channel on 14th Jan, Please check related bank statement.

Jan 24, 2019

Updated by Neldan12 Are you guys for real???
I ordered the product only on 18th january 2019
You guys joking??

Jan 24, 2019

Updated by Neldan12 Photo

Verified Support

Jan 25, 2019

Club Factory Customer Care's response Sorry it should be 21 Jan. However, your payment is made by a bank card from ALLAHABAD BANK. You have probably combined this account with paytm. As we issue refund to original payment channel, you should check bank card details.

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I ordered a Blazer on 17.01.2019 of Medium Size and received the order no. SO85226852...later on the product was delivered on my address on 21.01.2019.however, on trying the same it did not fit my size and I want to replace it with XL size as I am satisfied with the product. The fabric is very good and I like it.. Please do the needful at the earliest.. Thanks

+2 photos

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 24, 2019

Club Factory Customer Care's response Dear, you can apply for return from our APP and place a new order with XL size.

Jan 25, 2019

Updated by Justjeet Sir/madam I'm not able to do it... Plz do it manually.. The order was inadvertently given as guest order.. When I go ahead by putting the order no it ask dfor verification code which I receive almost after 10 minutes and by that time the verification code get invalid...

Feb 02, 2019

Updated by Justjeet My product has been picked up on 29.01.2019, however, the status is is still showing as picked up requested.. Even after 5 days of pick up it has not been delivered yet... Its very unprofessional and demoralizing...

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Address: 641001

Website: Www.clubfactory.com

I hve ordered a t-shirt from Club Factory on 9th Jan 2019, estimated date of delivery was by 29th Jan 2019 but it was already shipped for delivery I received a message " Your Club Factory Order AWB:[protected], 2 item(s) is out for delivery via Xpressbees, Please be available, Thanks " but I have not received a call from them! I waited for two more days but no response. When I checked the tracking details it was shown that my order has been delivered. But it's not!
Disappointed with the service. I paid in advance still not received my order till now.

Mar 1, 2019

Complaint marked as Resolved

Verified Support

Jan 24, 2019

Club Factory Customer Care's response Dear, did you go to the XB self pick up station to check? If it is not there, please contact us via [protected]@clubfactory.com

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Awb no. [protected]
Date 4/1/2019
We had placed an order of 1266.99 wroth bedding spread instead received an handkerchief size material and ordered return of the product. The order for return was not processed for about 10 days, called customer care and they said to raise the fresh request for which there are no option available.
Now customer care not responding to our call.

+1 photos

Feb 23, 2019

Complaint marked as Resolved

Verified Support

Jan 23, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, , we have asked our it team to fix this, you will see return option

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S

Sachindeep Brar

from Mohali, Punjab

Jan 22, 2019

I m not interested in headset because i m having already that one

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aashish advani

from Chennai, Tamil Nadu

Jan 22, 2019

Please cancel my order No. SO84915457 i wrongly placed this order.

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SpurthyRaju

from Bengaluru, Karnataka

Jan 25, 2019

With respect to Complaint ID 2214203

Not received any option to return the product yet...

Response delayed...

Reply

SpurthyRaju's [Complaint's author] reply, Jan 25, 2019

Without resolving the issue, by just tagging some comment, placed the remark as resolved...

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Hlo i ordered a shirt on 17th january 2019, i paid for it and then the app started showing some kind of error... Money has been deducted from my account but i didn't get any order number or any order confirmation email... When i inquired about it on your customer care services they said they didn't receive any order... But money has been deducted from my account.. Plzz resolve this issue..

Feb 23, 2019

Complaint marked as Resolved

Verified Support

Jan 23, 2019

Club Factory Customer Care's response Dear, please tell us your issue with SO number at [protected]@clubfactory.com. We will give you a best solution.

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Ramnath Sarsar

from Haldia, West Bengal

Jan 22, 2019

I haven't received my order though app is showing delivered to me order no SO83097947 I have already paid for that and I want my refund . I contacted customer care service but getting only assurance please help me order was placed on 8th jan 2019 and has been delivered to someone on 15th jan tracking no is[protected]

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Address: 560029

My order number is so82411342. My items were to be delivered yesterday. I never received any call from the delivery person, but received a message that my phone wasn't reachable which was a lie. I received 3 orders from other couriers, who had called me to deliver the products, on the same number. Yesterday i called up the xpressbees customer care and raised a complaint and gave an alternate number. Today the products were to be delivered but i received the same message in the evening that my phone wasn't reachable. I am sure the delivery person doesn't want to come to my place since he must have been in a hurry to go home. They do not share the contact number of the delivery person also. It makes them fabricate a lie and get away with it. Tomorrow i am not available at home since i am going to the office.

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, extremely sorry for the trouble. I have filed a serious complaint for you to our courier, they will contact you and make sure you get your parcel!

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Shristi Katiyar

from Kanpur, Uttar Pradesh

Jan 21, 2019

I received the money on clubfactory I applied for tranfered to paytm it's been more than 7 days and the money has yet not transferred so pls cancel the withdrawal so I can use that money to buy something from clubfactory again pls
Amount :1065.35

delivery never attempted - Comment #3329840 - Image #0

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Club Factory Customer Care's response, Jan 22, 2019

Verified Support

Dear, when the refund transfer is processing, we can do nothing. However, if it is failed, it will be back to your APP balance.

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I had rs 1512 balance in my cf account. The same was transferred to some gira’s account on 11th jan’18. This withdrawal was not made by me. The bank details are not mine. There has been an unauthorised access to my account, probably by the cf executives.

Customer support is not helpful as they asked me to contact the police. Any monetary balances in the club factory account should be the responsibility of the club factory itself. I have spent 6 days now trying to find a perfect solution. Please help me with the same. Club factory should take the responsibility for this loss in my cf account balances. Either undo the withdrawal or reimburse me for the same.

+2 photos

Feb 21, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, our agent has not right to withdraw customers' refund. For this issue, please report to the police.

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arzoocharnalia

from Delhi, Delhi

Jan 21, 2019

I got defected product from club factory and there is no option to return it so I want to return ASAP and need my full amount back. poor quality for both the products I did ordered and poor customer support.

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arzoocharnalia's reply, Jan 16, 2019

I will not bear any courier charges as I got a damaged product so I will not bear any extra xharges for the same.

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Mallikarjun Chickpatil

from Gulbarga, Karnataka

Jan 21, 2019

I have ordered shirt of XXL order No. S[protected]. Payment is paid through net banking. This company shirts are not slandered one, so my ordered shirt is not fitting me.
I want it to return.
For return of order is very very difficult. Only to order is easy.
Very sorry for ordering.

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Address: Hyderabad, Telangana, 500028

Website: m.clubfactory.com

I ordered poster corrector from club factory. But size too short and that was the last size and it is too cheap quality.
My order id is so82835970 and i want to return this product. Let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
I want refund money.. My mobile number:[protected].

Thanks

+2 photos

Feb 21, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, this order is out for delivery now.

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Sathya Rama Krishnan

from Chennai, Tamil Nadu

Jan 21, 2019

I have ordered clothing Accessories &Jewellery.My order number is [protected].I have received the wrong pairs of ear ring which is too poor and mis match from one another.so i want to return the product.kindly take an action and refund the amount.
My email id is:[protected]@gmail.com

return the product which came on 19/1/2019 - Comment #3329819 - Image #0

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Sathya Rama Krishnan's reply, Jan 18, 2019

My order number is so82965604 and the product is too bad I want to return the order.

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deepak 1234567890

from Mirzapur, Uttar Pradesh

Jan 21, 2019

I had placed the order on 11jan.. My order no is SO83899875. When i try to track my order from the mobile my order is not showing in order list so i can't track it. and i already paid the amount

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Raju Chawan

from Mumbai, Maharashtra

Jan 22, 2019

This club factory site or app is completely disgusting.. I ordered a product and got after 18days and its recieved an different product so i returned it and its been 21 days but i didnt got my refund yet... This mother[censored]r are just cheating... I hate this app and im never gonna order again...

return the product which came on 19/1/2019 - Comment #3331897 - Image #0

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Kongu Raj

from Bengaluru, Karnataka

Jan 22, 2019

Hi club factory..we Tamil guys loves your product..but I'm in a critical situation..and also I'm not able to receive your product..Sorry for the disappointment..Plz cancel my order..order number:[protected]..that is dispatched and delivering by delhivery courier..

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Address: Allahabad, Uttar Pradesh, 211001

I had placed the order on 9th jan 19.. My order no is s[protected] and paid by paytm.
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.

Feb 21, 2019

Complaint marked as Resolved

Jan 19, 2019

Updated by Vishwajit kumar Sharma I had placed the order on 7th october.. My order no is so53112784.
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.

Jan 19, 2019

Updated by Vishwajit kumar Sharma I had placed the order on 9th Jan 2019. My order no is s[protected] paid by Paytm
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, for both orders you can go to find guest order to check status. As per so53112784, it was delivered on 198 Oct, for the newly placed order, it was shipped but not yet arrive India. Kindly wait for a few days more.

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Raffi Manoj

Jan 21, 2019

I didn't receive my order till now... almost 2 weeks ago I ordered my products...I want it fast or cancel my order and give my money back...I need my order within 2 days..[protected]...call me the number that I mention here...I need my order within 2 days... immediately

products not yet delivered - Comment #3329891 - Image #0

products not yet delivered - Comment #3329891 - Image #1

products not yet delivered - Comment #3329891 - Image #2

products not yet delivered - Comment #3329891 - Image #3

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Shrikant Pawar

from Pune, Maharashtra

Jan 21, 2019

My bank statement is attache

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Ajith Gowda @4

from Bengaluru, Karnataka

Jan 21, 2019

SON[protected] this is my order .they have charged 90 rupees as delivery charges and I returned the product for defective but they are charging extra 90 rupees for returned shipping .(90+90=180)
This is the worst of online shopping, if they doesn't return my money which I paid for the product then I'll file a case against the club factory

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A

Achraj Pachauri

from Gurgaon, Haryana

Jan 21, 2019

Order number- SO76261167 don't receive any refund of rs- 481 from club factory. they first cancelled my order and then they told me to get a refund in 10 days but more than 15 days has been passed and I don't get any update please refund my money. if you don't deliver your products then you make such e-commerce website.

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I had ordered in mid of december 2018. Suddenly coming near to delivery date i got message that my order has been cancelled without giving any explanations. After 1week they mailed me to refund my money through paytm within 4-5 days. I had mailed them, made calls to customer service no. But nothing turned up positively. And now it's been almost end of january 2019 there's no such sign of refunding my money. I again request you to please refund the amount asap.

Feb 21, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, please contact us at [protected]@clubfactory.com with your SO number so we can check the refund status. Please do not worry, you will get your money back.

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preju

from Gurgaon, Haryana

Jan 21, 2019

I ordered for a gent's long sweater under order no. SO83081398. But, unfortunately, they had sent a women hoodie to me.
So, I want return the product.

Kindly help me.

Thanks

Preju Kumar
[protected]

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I have received an incorrect size so i returned it i got the refund as well but i withdrawn the money to my paytm account its usually takes 2-3 at max and it's been 11 days until now and i haven't received the refund/withdrawal amount even if i try to contact the customer care they suggest me to chat with their representatives and they keep messing with me by copy pasting the same thing

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, sorry for the delay. It seems the bank takes time to process, thus we can not do anything right now. But after 15 days the refund would be back to the APP balance if the bank fails to receive it.

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I have placed an order on clubfactory and when it got very delayed i contacted customer care of club factory when enquired he manipulated things and made me disclose my card details then he transacted rs.8, 999 ph no: [protected]
Name: shishir sharma
Customer care number recieved from google
Below i have uploaded related proofs.
On 16th jan 2019 my money deducted

+4 photos

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Club Factory Customer Care's response Dear, this is fraud, please report to the local police. Sorry for your loss.

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Please help me. I returned back one item and one cancelled. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so26608059. Please help as soon as possible. Please. My refunded amount was 2.89 usd.

And cancellation amt is not received please do needful

Feb 19, 2019

Complaint marked as Resolved

Verified Support

Jan 19, 2019

Club Factory Customer Care's response Hi, dear, it shows the withdraw was made successfully, if you have any other issue, please contact our support within app, thanks.

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Address: 412202

I have ordered a dress on 25th dec 2018.. My order number is so79143435, the expected delivery date was 11th jan 2019... Didnt received the order yet and nobody is answering the phone on ur helpline numbers... It's continuously showing pick up rescheduled for next day.. It is almost 24 days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response.. Pls do the needful.

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 19, 2019

Club Factory Customer Care's response Hi, very sorry for the delay, we will contact related courier team to speed up, thanks for your patience.

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I placed order for the wrong product by mistake. I really like the products i have purchased on your site before. But i accidentally ordered this as a guest and even on finding my guest order on my account, i'm not able to cancel. Therefore to purchase the right items, i'd like my order to be cancelled because the cancel option on the app is glitching. Therefore, please cancel my order number so85128958

Feb 21, 2019

Complaint marked as Resolved

Verified Support

Jan 19, 2019

Club Factory Customer Care's response Hi, your order so85128958 is cancelled as your request, the refund is issued to your original payment channel, thanks.

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Address: Allahabad, Uttar Pradesh, 211016

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so83839238, plz try to understand my problem, plz cancel my order, its my humble request, infact now a times i have no extra amount so please forgive me and immediately cancel my order, please. I know your stuff is very good. I always take the stuff from here. Now i do not have the money. This is my first mistake, i will definitely take the next time.

Feb 23, 2019

Complaint marked as Resolved

Verified Support

Jan 19, 2019

Club Factory Customer Care's response Hi, your order SO83839238 is shipped 13th Jan, and it's under dispatch now, if you don't want the order, please tell the courier person when they contact you, thanks.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 141

club factory refund status order no-so83240396

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delivery issues

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track order

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order delivery delay

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money not refunded into paytm account (club factory)

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replacement of order being smaller in size

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t-shirt (girls top)

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wrong order delivered and return of that is not processed

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ordered a shirt didn't receive order number

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delivery never attempted

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balance in cf account stolen by their executives

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return the product which came on 19/1/2019

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products not yet delivered

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regarding refunding money

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paytm withdrawal issue

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customer care fraud

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I am complaining about refund

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didn't receive my order yet...

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please cancel my order no. so85128958

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cancel my order by mistake

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