Club Factory Complaints & Reviews

I Ordered two items as on 8th Jan 2019 out of which Club Factory cancelled my order for one item due to unavailability. The order that they cancelled was on 17th Jan 2019 amount of 659.89 (INR) which I had made payment through Net banking of Axis Bank. It was said payment was refunded but never credit back to my account.
Even when I am logging into the Club factory app it's showing as amt refunded but No amount is credited into my...

I had placed an order on January 1, i have no idea regarding delivery date
its been 23 days now .. worst online shopping experience ever. there is no update on the tracking or delivery... Status is always showing in transit
I[censored] don't mind plz provide proper delivery date... I am totally disappointed bz coming 30, i wanna go to india. When called to customer service I have not received proper response. am afraid if my order...

I had ordered in Clubfactory on 19th of January as guest. There is no way to track the order for guest. I received confirmation mail on 20th January and another mail saying your order is being prepared on 23rd January. I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is.
My order number is SO85616936
Mail Id is [protected]@gmail.com...

On jan 13th... I placed my 13 items in cf with pre-paid.,,,

My order number= so84264335

In app its showing estimated date as 20th jan.. But cant track the items.. Can u please check and confirm when can i get my orders and please process it soon.

Please add the enhanced order tracking options because many peoples are using with trust on your service..

Check my order where its and...

I ordered shoes on clubfactory but i had to change my shoes size right after ordering so i called customer care they told i ll have to cancel it and put a new order with desired size assuring me that money will be refunded so i cancelled my order i got message saying money has been refunded but i dont see it in my paytm account

Order no so85352772
Money rs 1571.29...

I ordered a Blazer on 17.01.2019 of Medium Size and received the order no. SO85226852...later on the product was delivered on my address on 21.01.2019.however, on trying the same it did not fit my size and I want to replace it with XL size as I am satisfied with the product. The fabric is very good and I like it.. Please do the needful at the earliest.. Thanks...

I hve ordered a t-shirt from Club Factory on 9th Jan 2019, estimated date of delivery was by 29th Jan 2019 but it was already shipped for delivery I received a message " Your Club Factory Order AWB:[protected], 2 item(s) is out for delivery via Xpressbees, Please be available, Thanks " but I have not received a call from them! I waited for two more days but no response. When I checked the tracking details it was shown that my order has...

Awb no. [protected]
Date 4/1/2019
We had placed an order of 1266.99 wroth bedding spread instead received an handkerchief size material and ordered return of the product. The order for return was not processed for about 10 days, called customer care and they said to raise the fresh request for which there are no option available.
Now customer care not responding to our call....

Hlo i ordered a shirt on 17th january 2019, i paid for it and then the app started showing some kind of error... Money has been deducted from my account but i didn't get any order number or any order confirmation email... When i inquired about it on your customer care services they said they didn't receive any order... But money has been deducted from my account.. Plzz resolve this issue.....

My order number is so82411342. My items were to be delivered yesterday. I never received any call from the delivery person, but received a message that my phone wasn't reachable which was a lie. I received 3 orders from other couriers, who had called me to deliver the products, on the same number. Yesterday i called up the xpressbees customer care and raised a complaint and gave an alternate number. Today the products were to be delivered...

I had rs 1512 balance in my cf account. The same was transferred to some gira’s account on 11th jan’18. This withdrawal was not made by me. The bank details are not mine. There has been an unauthorised access to my account, probably by the cf executives.

Customer support is not helpful as they asked me to contact the police. Any monetary balances in the club factory account should be the responsibility of the club factory...

I ordered poster corrector from club factory. But size too short and that was the last size and it is too cheap quality.
My order id is so82835970 and i want to return this product. Let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
I want refund money.. My mobile number:[protected].

Thanks...

I had placed the order on 9th jan 19.. My order no is s[protected] and paid by paytm.
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver wha you promise. Pathetic service, pathetic support.

Let me know the status of order or refund the amount asap. Also if you guys cannot help customers,...

I had ordered in mid of december 2018. Suddenly coming near to delivery date i got message that my order has been cancelled without giving any explanations. After 1week they mailed me to refund my money through paytm within 4-5 days. I had mailed them, made calls to customer service no. But nothing turned up positively. And now it's been almost end of january 2019 there's no such sign of refunding my money. I again request you to please refund...

I have received an incorrect size so i returned it i got the refund as well but i withdrawn the money to my paytm account its usually takes 2-3 at max and it's been 11 days until now and i haven't received the refund/withdrawal amount even if i try to contact the customer care they suggest me to chat with their representatives and they keep messing with me by copy pasting the same thing...

I have placed an order on clubfactory and when it got very delayed i contacted customer care of club factory when enquired he manipulated things and made me disclose my card details then he transacted rs.8, 999 ph no: [protected]
Name: shishir sharma
Customer care number recieved from google
Below i have uploaded related proofs.
On 16th jan 2019 my money deducted...

Please help me. I returned back one item and one cancelled. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so26608059. Please help as soon as possible. Please. My refunded amount was 2.89 usd.

And cancellation amt is not received please do needful...

I have ordered a dress on 25th dec 2018.. My order number is so79143435, the expected delivery date was 11th jan 2019... Didnt received the order yet and nobody is answering the phone on ur helpline numbers... It's continuously showing pick up rescheduled for next day.. It is almost 24 days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive...

I placed order for the wrong product by mistake. I really like the products i have purchased on your site before. But i accidentally ordered this as a guest and even on finding my guest order on my account, i'm not able to cancel. Therefore to purchase the right items, i'd like my order to be cancelled because the cancel option on the app is glitching. Therefore, please cancel my order number so85128958...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so83839238, plz try to understand my problem, plz cancel my order, its my humble request, infact now a times i have no extra amount so please forgive me and immediately cancel my order, please. I know your stuff is very good. I always take the stuff from here. Now i do not have the money. This is my first mistake, i will definitely take the next time....