Club Factory Complaints & Reviews

I have ordered a kids flower princess dress.

Order number: so84559979

I have returned the dress, as it is of small size.

I have not received refunded amount in my bank account.

But it is transferred to club factory — refunded to balance on feb 7, 2019.

Kindly transfer it to my city union bank account, through which i made this transaction.

Refunded id: sor[protected]
Refunded amount: 178.06

Please club factory my is not yet been shipped this order was place on the 9 of this month february and estimated delivery date was 25 of the same month but today is 23 and the order is not yet shipped even what is keeping my this long i really want to know the problem am a loyal customer to this club factory i use to get delayed of my orders but not like this one and i need those items latest before the 5 of next month but am not sure i can get it before then please check and try to resolve the problem. So 89332003

Hi
This is to inform you that your rudraprayag employee to whom club factory agencies provided are not able to give better service to the customer becoz my order no so88094229 is in rudraprayag but when i am tracking my order it is showing that customer not responding to the call this reason is wrong as your service provider call me and ask my location but they are delivering at wrong place still i not recevie my order plz help to deliver as soon as possible
Tracking no[protected]
Deepak daksh
Joshimath 246443
[protected]

I was on the process of paying this red dress, i had some balance in my club factory account, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this dress it failed you can confirm with your system. It failed but you guys deducted my balance

Order number is SO83220920 in which I ordered blue handbag but they delivered Red handbag. They never came to collect after multiple calls. Later they asked me courier the product and said that they will refund product and courier charges. Till date whenever I call, they say "call after 2 days".. I am fed up calling every day. I am behind the return/refund since Jan 10th. Please help me get the refund and take some action regarding this company.

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so89821981, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

I had made a guest order in club factory my order no is so89283785. Now i am not able to track my order i dont know which courier service is delivering my order no details courier service is send to my mobile no or mail i'd. I want to know where my order is and when i will got my order so pls sent me tracking no so that i can track it.
Pls help me to track my order

I have purchased product dated on 29.01.2019 order no. is SO87435386 tracking no. is[protected] ... but product not recieved till date. payment in already done by me. this is a fraud.. kind sort out issue asap. I am totally dissatisfied in this shopping site and never try to purchase anything in future. i suggess you to all people kind ignore this site for purchasing like that anything...its horrible experience for me personally...

Dear team,

Saturday I received call from this number and 10000 RS withdraw my bank account. Using any desk application.

I also complaint in cyber crime,

Pls check and revert back.

Find attached snap.

Take action on urgent basis.

Regards
Manoj Harinkhede
[protected]

I had oredred 2 tees and 1 shirt (Five points sleeve striped shirt) on Jan 27, 2019 with order no. SO87060471. i received 2 tees in 1st week of February, 2019.

the Shirt is not yet received. there is no contact or email to connect. My order history on Google and app both says no order history. No tracking mechanism. tracking link provided in mail says no tracking history.

What nonsense is this? I have ordered so many products from club factory.. this is pathetic. Lately i tried and mailed this issue @ [protected]@edm.clubfactory.club on Feb 14, 2019. But no response. I had paid 490 rupees for this.

Unsatisfied Customer
Mukti Pandya

I bought 4 products from club factory and returned the same because it was really of very poor quality. They charged me for the return but still i returned those products since it was such that it cannot be used. The refund came to my wallet and was withdrawn by itself on the same day and almost in an hour before i could even check my club factory wallet. I have been continuously complaining about this to the customer service and they are just giving timelines to me but there is no solution to it in more than 15 days time. And i cannot find any refund in my account for the same. And only get apologies from the customer service. Really tired of following up in every 4-5 days.

Hi.
For the past few weeks i'm unable to add things to cart. It just shows the buy icon. Does this mean i have to buy everything alone. Please resolve this.
I already have a free gift in my cart but just can't buy it because it can't be bought alone. This has become too frustrating. I don't know if i'm the only one having this problem. But please help.

I had purchased a pair of shoes from club factory vide order no so73455311 in dec, 2018

The shoes were the wrong size and were returned and i was issued a refund on dec 22, 2018 amounting to us$19.81

This money was stolen from my account at 00:57am on jan 16, 2019 and transferred to a paytm account (I do not have a paytm account)

I have been chasing their local team in india for nearly two weeks now and despite their promises that the issue would be resolved this has still not happened. Today they have told me they cannot do anything... That my account has been hacked etc... They keep telling me wait for 3-4 days... It has been two weeks now and no progress has been made

I have accounts with all the online majors including amazon, flipkart etc and have never had a problem with any of them

The help desk is spectacularly useless and have no clue how to resolve a problem...

Hi I didnt loose any money, and i got the product on today, which i have ordered so many days back.

But the thing is to know my order details (due to too much delay) i called CUSTOMER CARE of CLUB FACTORY with below numbers.

[protected]
[protected]

They doesnt know english properly and they really irritated alot.
I didnt experience this much worst situation with any other CUSTOMER CAREs.

I called to check the order tracking details, and i said i already paid through ola money.
But they are asking my DebitCard number, which is so discussing and finally i said no, they i cut the call.
Again i got a call from some number and she said sorry for inconvieniece, i said i need my money back, i dont need the item which i have ordered now because of their behaviour with me.
For that she asked me to download anyDesk app and she is asking my google pay and PAYTM balances.

I lost my patience and said i dont even need money, she is asking for the google pay password too.After that i cut the call.

I dont know what is the process to refund money.
But better to hire good and honest CUSTOMER CARE employee.

But luckily i got my order after this ### call with CUSTOMER CARE people.

I bought few sweaters and jackets in december 2018 from club factory after i received it all the products were of inferior quality and i created a return. Even after several days nobody came to pickup and then as per guidelines i shipped the order by myself to the return address.
Its been a month now the product is already delivered but still neither the money is being escalated nor do any update
Even after several complains they are asking me to be patient and still couldn’t find any solution.

I had placed a pre-paid order on 9.1.2019 which was supposed to get delivered by 26.01.2019.

I only received a text message from cf on 16 jan., i didn't get any delivery message/call.

Now, after waiting for such a long time, in the app it says that the ordered product has been delivered on 22jan, 2019 and now its 13 feb 2019 today and i haven't received my order till date.

I also tried reaching out for help, but its no where to be found. I've talked 8 times to the customer care executive, each and everytime they told me to escalate my complaint.

They also do not answering and cut the call in the mid after hearing everything.

I want my 964/- rupees back in my account as soon as possible.
Very poor service... I am totally fed up.

Name - anjali soni
Order no.- so83383133

I had placed a pre-paid order on 9.1.2019 which was supposed to get delivered by 26.01.2019.
I only received a text message from cf on 16 jan., i didn't get any delivery message/call.
Now, after waiting for such a long time, in the app it says that the ordered product has been delivered on 22jan, 2019 and now its 13 feb 2019 today and i haven't received my order till date.
I also tried reaching out for help, but its no where to be found. I've talked 8 times to the customer care executive, each and everytime they told me to escalate my complaint.
They also do not answering and cut the call in the mid after hearing everything.
I want my 964/- rupees back in my account as soon as possible.
Very poor service... I am totally fed up.

Name - anjali soni
Order no.- so83383133

Hi, my name is purvi aggarwal.

I ordered the fashion sexy night club dress (Order number:- so[protected] on 9th february 2019, but the wrong product is delivered.

It was a totally different product from the product which i have ordered.

When i complained about the same on your chat option, i was told to keep the product and you guys will give me 10% compensation.

This is ridiculous and unacceptable behaviour from club factory.

I want my refund of inr 762 as soon as possible.

Regards,
Purvi aggarwal
[protected]

Order id awb:[protected],
Received damaged product
Pathetic customer care service
Asking all bank details and telling if we will not transfer money in your acct, u can not be able to do anything..

Please do not order anything for clubfactory..
They are not giving refund..
They are not giving proper customer care service..

Amazon, paytm nobody is asking bank detail for refund..
Fraud company... Damaged product...
Pathetic customer care service..

Pls do not buy anything from club factory..

I want return my earphone because product are not satisfied. My order number so88112026
Contact number [protected]
Please give action this company call service person say you try site return policy but site are not give option to return
Please sir take an action
This company are frowd
All materials are not a brand make a required materials this company are frowd common