Club Factory Complaints & Reviews

Firstly I have placed an order and the money is deducted and next day I have placed another order in which it is showing unpaid even though my money has been deducted for two orders, I frequently visited the customer service chat and response it worst and I explained many times about the unpaid order and the thing is that they have cancelled my first order which is placed and about to deliver but they are not talking about the last placed order which is showing unpaid for last days in where my money has been deducted for that

Feb 12, 2019

Complaint marked as Resolved

Verified Support

Jan 04, 2019

Club Factory Customer Care's response Dear, sorry for this, please contact us at [protected]@clubfactory.com for this issue.

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D

Devdatta Janmeda

from Delhi, Delhi

Jan 4, 2019

I ordered sports shoes of wrong size I ordered size 9.5 and I got 7.5 I want to return it and refund my money back.My order number is SO77991072

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Dear sir/madam

I have applied for the return of my order s[protected] with
Shipping address: pranjal joshi
Vill kuthar, p. O bajrer tehsil shahpur, district kangra (H. P) rait kangra himachal pradesh 176208 india
Phone: 0091 [protected]

The total payment of this order was inr 2731.93. After returning the item you have charged me rs. 90 for the reverse of courier, than the total payment that you will have to refund me will be 2731.93 - 90 = rs. 2641.93 (Usd 37.90 with dollar rate applicable 69.70)

Clarification:
You have refunded me a total payment of 2553.29 (Usd 36.77) in the place o[censored]sd 37.90 (Inr 2641.93)

Now remaining balance is 37.90 - 36.77 = usd 01.13 (Inr 78.76)
Now you will have to sent me the total amount of inr 78.76 as per the above details.

Thanks & regards
Pranjal joshi

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Krishna Ghadha

from Aluva, Kerala

Jan 3, 2019

Plzz tell me the detail to retun the product

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V

viba mohan

from Thiruvananthapuram, Kerala

Jan 3, 2019

Please cancel my order for SO79244759 as I will not available at the time of receiving order and I also did not accept the order via call, and I can't pay for the item as I'm not available since I can't cancel through app please cancel my order asap
Thank u

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Khechoe

from Mumbai, Maharashtra

Jan 4, 2019

Two months gone product not received yet so poor service

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Address: Ghaziabad, Uttar Pradesh, 201007

My order #so76900464
I ordered 6 items from club factory and i received only 2 of it and made the full payment of all 6 items. When i complained their customer support about my missing items they said they have sent all items from their end, when i further asked why didn't i receive all items then they said their senior person will contact me regarding this and it's more then 10 days now i have not received any response. Even their customer care is not responding any more. They are a big fraud company. They deliver low quality products, missing items and charge full money without delivering your products.
I just need my rest 4 missing items for which club factory has already taken my money.

+5 photos

Jan 3, 2019

Complaint marked as Resolved

Resolved

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Address: 143001

Website: Club factory India

Club factory is making me a fool since one week, they are saying that the payment has failed from my gateway but, paytm has sent all the transaction number of the same . These people are just frauds, they should not be allowed to emerge into Indian markets . I am attaching all the proof photographs for reference . My order number is SO80051174, ordered on 27th December through paytm .

+3 photos

Feb 4, 2019

Complaint marked as Resolved

Verified Support

Jan 04, 2019

Club Factory Customer Care's response Dear, we have reported your issue to our related team, we will solve your issue soon and later you will find this order in your app.

Verified Support

Jan 04, 2019

Club Factory Customer Care's response You order is a guest order, you should go to "find guest order" to check latest status.

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S

Sunitapanda11

Jan 3, 2020

Hi Club factory team,

I have placed my order, it showed me 'Payment Successful', money got deducted from bank account, but now Club factory is showing Unpaid.

Order Id: SO[protected] and SO[protected]. Please can you check.

Regards,
Sunita Panda
+91-[protected]

payment deducted but order showing unpaid . - Comment #3619431 - Image #0

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Priyanka888

Feb 16, 2020

Hi CLUB FACTORY team,

I have placed my order, it showed me 'Payment Successful', money got deducted from bank account, but now CLUB FACTORY is showing Unpaid.

Order Id: Hi CLUB FACT

payment deducted but order showing unpaid . - Comment #3647987 - Image #0

payment deducted but order showing unpaid . - Comment #3647987 - Image #1

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P

Priyanka888

Feb 16, 2020

Hi Club factory team,

I have placed my order, it showed me 'Payment Successful', money got deducted from bank account, but now Club factory is showing Unpaid.
This is the second time issue ...jus disappointed totally...

Order Id: S[protected]
Please can you check.

payment deducted but order showing unpaid . - Comment #3647988 - Image #0

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Address: New Delhi, Delhi, 110015

I ordered a handbag (order no-SO[protected] on dec 10th 2018 which was delivered to me within 7 days but it was not upto the mark as the quality was not good and i was wanting to return it.But the delivery status was not been updated on the app and I am not able to place the return request.I tried to contact the customer service ([protected]) but it was unanswered...Help me out as I am frustrated and want to return it on priority.

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Website: Clubfactory

Hi there,
I want to cancel my order I ordered a
jacket from club factory on 31 dec 2018 they said they'll call for confirmation but they didn't called and their delivery is too late, when i called on their customer care number I got no response from their also I don't want to buy it please cancel my order as fast as possible my order no is SO81166136 .

Jan 02, 2019

Updated by Sizuka Nobita I'm going to leave this city I'm currently living, so can't be available on the time of delivery of product from club factory so please help me to cancel my order I'm really very sorry for the inconvenience caused.

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Address: New Delhi, Delhi, 110087

Website: Clubfactory.com

I have lost my 35000 rupees because of a fake call from club factory as i have purchased a pair of shoes from club factory and returned them as i didn't like them. Besides i call the customer care for the refund and i dont know how they asked everything and widrawed 35000 from my bank account. I request you to please look after this matter and take necessary steps.

Feb 4, 2019

Complaint marked as Resolved

Jan 02, 2019

Updated by Dahiyag26 My phone number is [protected]
Club factory registered number [protected]

Verified Support

Jan 03, 2019

Club Factory Customer Care's response Dear, it seems you have met fraud, extremely sorry for your loss, and for this case you should report to the police.

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This is a edited version of my previous missing complaint..
I had ordered 2 items
1 item : top quality vest shirt,
Which i have recieved
2 item: casual school running hoodies two pieces.. I didnt recieve this item i have submitted my complaint many times.

Order no:so77026346

Order date:24 dec 2018
My total amount is rs:1546.45, which i have paid to the ecom service. But didnt recieve the 2 item.. Its a humble request to club factory to kindly send my 2 item as quick as possible. Thankyou

Feb 8, 2019

Complaint marked as Resolved

Verified Support

Jan 03, 2019

Club Factory Customer Care's response Dear, we checked from the system, the parcel was delivered. If you did not receive it, please contact us at [protected]@clubfactory.com

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Address: 282007

On 30 dec 2018 i have order a blazzer type jacket whose payment had done online. But due to some problem i had cancelled my order of this jacket and asked for refund. Today i. E., 2 jan 2019 i have checked my refund status on clubfactory and it is showing #refunded. But niether i got my refund in my account nor in paytm account.
Its my request to take action against the problem i'm facing.

Feb 11, 2019

Complaint marked as Resolved

Verified Support

Jan 03, 2019

Club Factory Customer Care's response Dear, please tell us your SO number at [protected]@clubfactory.com, we will check refund status for you.

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Address: Gurgaon, Haryana, 201301

Website: Club Factory

I applied for refund and my package has not been collected from me as yet for return. It has been more than 15 days now. When will you collect my package to initiate and process refund?
Order id - s[protected]
Complaint date - 1-jan-19
Return request date on app - 12- dec-18
Remarks - i initiated refund request but no one came to collect my package and process refund. I called customer care and they said that sorry they cannot help me and that i need to contact customer care through chat service on the app. When i contacted them they said either contact us or mail us back your package yourself.
Do you think you can fool an innocent customer? I will take this further and ensure that you do not hoodwink customers again. One person will bring this change. I won't let go till my complaint is resolved.

+1 photos

Feb 12, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, I checked from your system, you have only applied for return but not scheduled a pick up. Please continue with your application, then our courier will come to pick up your items.

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Dear club factory staff. I would like to put forward my complaint that i had ordered 2 items but have recieved on 1 item till date. Although i have have paid the full amount of both the items to the ecom delivery service. Club factory is one of my favourite shopping app, but this time i was disappointed. So, its a humble request to ull to kindly send me the missing item as it is urgent

Feb 6, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, sorry for this, please tell us your issue in detail with SO number at [protected]@clubfactory.com, we are ready to help you.

Jan 02, 2019

Updated by Miss fernandes Item 1:top quality vest shirt
Item 2:casual school running hoodies two pieces .
I have recieved the 1 item but the 2 item is missing .
My total amount is Rs:1546.45
I have paid the full amount to the c
Ecom delivery service

My order no:SO77026346

Order date :24 dec 2018

I also recieved a message saying ..your clubfactory shipment is out for delivery ..please keep Rs:1546.45 ready ...whereas i have already paid the bill .please note...its a humble request to cf to kindly send my missing item as quick as possible

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Dear clubfactory staff. I had ordered 2 items but i have recieved only 1 item till date. I have recieved the vest shirt but didnt recieve the casual two pieces hoodies. Although i have paid the full amount to the ecom delivery service, club factory is the only app where i do online shopping but this time i was dissapointed. Its a humble request to kindly send my missing item as quick as possible. Thankyou

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Address: Chandigarh, Punjab

Website: www.clubfactory.com

I ordered two buns from club factory site. They cancelled the order and said they will refund the money in 3-10 days but till now i have not got my money back plz refund the amount as soon as possible in the account from which payment was done.. Club factory please improve ur refund policy and process and do solve your customers grievances
Order no.[club factory] so74933385

Feb 3, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, we have issued rs 346.4 to your original payment channel at around 20 Dec. It is a bank card from ALLAHABAD BANK.

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Website: clubfactory.com

I have placed an order on your website on[protected] at 20:36:21. The order number is SO73224287. The estimated delivery date is[protected]DD-MM-YYYY). However, I just realized the website wrongfully shows that my order has been delivered on[protected]. I'm yet to receive my order. Please look into the matter and kindly let me know how to proceed further to get my order. Or, probably a refund if there has been a mishap and my order can't be fulfilled.

Dec 31, 2018

Complaint marked as Resolved

I don't think complaining here helped in any way as I just did it a few hours ago and the delivery guy just dropped off my order. Apparently, the guy that's supposed to deliver to my house quit his job and the supervisor, unaware of this, marked my order was complete?! Whatever the case is.. I'm just glad my order was fulfilled.

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, we would make a feedback to our courier, and we are glad that you like our items.

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Priyanka Titus

from Delhi, Delhi

Jan 1, 2019

i applied for refund and my package has not been collected from me as yet, it has been more than 15 days now. when will you collect my package to initiate and process refund?
When I contacted customer care they said they cannot help me as this is now an escalation as this is 15 days old case now and that I need to contact chat support on the app.
But the app says" sorry we couldn't pick up, please contact us or return on your own"
The irony is that the app has no fixed time to reply to your query and there is no pop up or notification that they have replied to your query, so by the time u open the app again the agent who tried to attend to you after a long time has vanished due to his agent call time per call !
COLLECTY RETURN PACKAGE AND RETURN MY MONEY!!!

order id - S[protected]

unfulfilled order - Comment #3311835 - Image #0

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Website: Club factory app

S[protected] order no. Needs to be cancelled as i m going out of town urgently and won't be available to take the package. I will re order once am back from trip but for now i need the order to be cancelled. But i m not able to do so from the app. As i try to cancel the order the app pops up a msg saying already shipped... Its just yesterday that i placed the order within a day u don't even allow me to cancel the order. This is not a correct way to deal with your customers. I won't be able to receive the package so cancel it the way u want. Authorities plz take necessary steps to cancel my order.

Feb 6, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, I checked the order, it is shipped, and we can not cancel a shipped order. But it takes time to be delivered to you, maybe you still can receive it. Anyway, it is a COD order, you do not need to worry about the payment.

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I ordered a camera stabilizer. The item is not complete. Just the stick is delivered. My order number is so78095878. I ordered from facebook.in my app it is showing 0 order. How to return it. I'm from chennai.

The worth of this product is way much less than what i have paid. I saw the ad on facebook and ordered since it said cod. While ordering from facebook there is no proper facility. The response in the mail were prompt so i thought i can trust club factory. But when the product is delivered i was shocked to see that it is just a stick and not what i have ordered.

I trusted club factory very much, but now i am very much disappointed. Kindly help me out.

Feb 2, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, I checked from our system, it is a stick. Sorry for the confusion. If you apply for return but have some problem, please tell us your issue with SO number at [protected]@clubfactory.com

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Address: Jamnagar, Gujarat, 361006

I was purchase the blue tooth head phone but what is in the add and i the product quality is too much different in the product i am not satisfied even 10% so this is my request to you that this type of product add please don't put in the web side it is not good product to satisfied the customer. I want my money back as soon as possible. This type product i never use in my life. Very bad product it is.

Feb 8, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, if you are not satisfied with our products, you can apply for return.

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My order no. Is so71932067... I have orderd a maternity wear dress about 40 days back.. It was a paid order.. I did not get anything till now. And wife is near to delivery... And as per customer care product is already delivered... I want my refud.. I think company is so irresponsible to thier customers.. And i will not order anything again from this site.. Very sitty experience

Feb 3, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, sorry for this, please contact us at [protected]@clubfactory.com for your issue.

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Address: Kanchipuram, Tamil Nadu, 600048

Website: club factory

I placed an order for a white top on club factory app and paid online. Also i cancelled the prepaid order the same day i placed it. With order number so73837333, a payment of rs 413.42 was made through debit card. The app says the refund has been done, but i have not received any amount. The money was not added to my bank. It's been more than 20 days now and they are not even replying to my messages on customer support. Please refund rs 413 to my indian bank account since i cancelled the order and did not avail any services of the company.

Feb 12, 2019

Complaint marked as Resolved

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, your refund is issued to your original payment channel, which is a bank card from KARNATAKA BANK LTD at around 23 Nov.

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Address: Kolar, Karnataka, 563101

Hi team
Request you to help immediate effect
We have purchased some items from club factory but those things were not in good condition hence we called to customer care someone from your team took card details that he promised me to pay back the amount instead of that he debited amount of 12000 from my account at 4:26 pm today kindly request you to help on this
Thanks

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Feb 9, 2019

Complaint marked as Resolved

Dec 29, 2018

Updated by Tanzi786 [protected]
This was the above number which he took all the details he was saying name as Raj Khan from Noida NCR

Verified Support

Jan 02, 2019

Club Factory Customer Care's response Dear, I am so sorry but you have met fraud, for this issue you should report to the police. We have hotline number and online agent from our APP, but you can not google our number.

Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 145

I'm complaining about the issue with my orders payment and cancellation of my previous order

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full payment refund

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a big fraud company

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payment deducted but order showing unpaid .

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delivery message not reflecting and return is to be initiated

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I want to cancel my order of jacket

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fraud of 35000 in the name of club factory

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I am complaining about my missing item which I have not received

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refund issue cheating

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clothes return

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I am complaining about my missing product

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I am complaining about my missing product

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refund of money the order they cancelled

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unfulfilled order

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I need to cancel my order which was placed yesterday

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camera stabilizer

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not satisfaction with product

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did not received paid order

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refund not received even after continuous complaints

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fraud calls complaint and money got debited 12000

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