Club Factory Complaints & Reviews

Firstly I have placed an order and the money is deducted and next day I have placed another order in which it is showing unpaid even though my money has been deducted for two orders, I frequently visited the customer service chat and response it worst and I explained many times about the unpaid order and the thing is that they have cancelled my first order which is placed and about to deliver but they are not talking about the last placed...

Dear sir/madam

I have applied for the return of my order s[protected] with
Shipping address: pranjal joshi
Vill kuthar, p. O bajrer tehsil shahpur, district kangra (H. P) rait kangra himachal pradesh 176208 india
Phone: 0091 [protected]

The total payment of this order was inr 2731.93. After returning the item you have charged me rs. 90 for the reverse of courier, than the total payment that...

My order #so76900464
I ordered 6 items from club factory and i received only 2 of it and made the full payment of all 6 items. When i complained their customer support about my missing items they said they have sent all items from their end, when i further asked why didn't i receive all items then they said their senior person will contact me regarding this and it's more then 10 days now i have not received any response. Even their...

Club factory is making me a fool since one week, they are saying that the payment has failed from my gateway but, paytm has sent all the transaction number of the same . These people are just frauds, they should not be allowed to emerge into Indian markets . I am attaching all the proof photographs for reference . My order number is SO80051174, ordered on 27th December through paytm ....

I ordered a handbag (order no-SO[protected] on dec 10th 2018 which was delivered to me within 7 days but it was not upto the mark as the quality was not good and i was wanting to return it.But the delivery status was not been updated on the app and I am not able to place the return request.I tried to contact the customer service ([protected]) but it was unanswered...Help me out as I am frustrated and want to return it on priority....

Hi there,
I want to cancel my order I ordered a
jacket from club factory on 31 dec 2018 they said they'll call for confirmation but they didn't called and their delivery is too late, when i called on their customer care number I got no response from their also I don't want to buy it please cancel my order as fast as possible my order no is SO81166136 ....

I have lost my 35000 rupees because of a fake call from club factory as i have purchased a pair of shoes from club factory and returned them as i didn't like them. Besides i call the customer care for the refund and i dont know how they asked everything and widrawed 35000 from my bank account. I request you to please look after this matter and take necessary steps....

This is a edited version of my previous missing complaint..
I had ordered 2 items
1 item : top quality vest shirt,
Which i have recieved
2 item: casual school running hoodies two pieces.. I didnt recieve this item i have submitted my complaint many times.

Order no:so77026346

Order date:24 dec 2018
My total amount is rs:1546.45, which i have paid to the ecom service. But didnt...

On 30 dec 2018 i have order a blazzer type jacket whose payment had done online. But due to some problem i had cancelled my order of this jacket and asked for refund. Today i. E., 2 jan 2019 i have checked my refund status on clubfactory and it is showing #refunded. But niether i got my refund in my account nor in paytm account.
Its my request to take action against the problem i'm facing....

I applied for refund and my package has not been collected from me as yet for return. It has been more than 15 days now. When will you collect my package to initiate and process refund?
Order id - s[protected]
Complaint date - 1-jan-19
Return request date on app - 12- dec-18
Remarks - i initiated refund request but no one came to collect my package and process refund. I called customer care and they said that sorry...

Dear club factory staff. I would like to put forward my complaint that i had ordered 2 items but have recieved on 1 item till date. Although i have have paid the full amount of both the items to the ecom delivery service. Club factory is one of my favourite shopping app, but this time i was disappointed. So, its a humble request to ull to kindly send me the missing item as it is urgent...

Dear clubfactory staff. I had ordered 2 items but i have recieved only 1 item till date. I have recieved the vest shirt but didnt recieve the casual two pieces hoodies. Although i have paid the full amount to the ecom delivery service, club factory is the only app where i do online shopping but this time i was dissapointed. Its a humble request to kindly send my missing item as quick as possible. Thankyou...

I ordered two buns from club factory site. They cancelled the order and said they will refund the money in 3-10 days but till now i have not got my money back plz refund the amount as soon as possible in the account from which payment was done.. Club factory please improve ur refund policy and process and do solve your customers grievances
Order no.[club factory] so74933385...

I have placed an order on your website on[protected] at 20:36:21. The order number is SO73224287. The estimated delivery date is[protected]DD-MM-YYYY). However, I just realized the website wrongfully shows that my order has been delivered on[protected]. I'm yet to receive my order. Please look into the matter and kindly let me know how to proceed further to get my order. Or, probably a refund if there has been a mishap and my order can't...

S[protected] order no. Needs to be cancelled as i m going out of town urgently and won't be available to take the package. I will re order once am back from trip but for now i need the order to be cancelled. But i m not able to do so from the app. As i try to cancel the order the app pops up a msg saying already shipped... Its just yesterday that i placed the order within a day u don't even allow me to cancel the order. This is not a correct...

I ordered a camera stabilizer. The item is not complete. Just the stick is delivered. My order number is so78095878. I ordered from facebook.in my app it is showing 0 order. How to return it. I'm from chennai.

The worth of this product is way much less than what i have paid. I saw the ad on facebook and ordered since it said cod. While ordering from facebook there is no proper facility. The response in the mail were prompt...

I was purchase the blue tooth head phone but what is in the add and i the product quality is too much different in the product i am not satisfied even 10% so this is my request to you that this type of product add please don't put in the web side it is not good product to satisfied the customer. I want my money back as soon as possible. This type product i never use in my life. Very bad product it is....

My order no. Is so71932067... I have orderd a maternity wear dress about 40 days back.. It was a paid order.. I did not get anything till now. And wife is near to delivery... And as per customer care product is already delivered... I want my refud.. I think company is so irresponsible to thier customers.. And i will not order anything again from this site.. Very sitty experience...

I placed an order for a white top on club factory app and paid online. Also i cancelled the prepaid order the same day i placed it. With order number so73837333, a payment of rs 413.42 was made through debit card. The app says the refund has been done, but i have not received any amount. The money was not added to my bank. It's been more than 20 days now and they are not even replying to my messages on customer support. Please refund rs 413...

Hi team
Request you to help immediate effect
We have purchased some items from club factory but those things were not in good condition hence we called to customer care someone from your team took card details that he promised me to pay back the amount instead of that he debited amount of 12000 from my account at 4:26 pm today kindly request you to help on this
Thanks...