Club Factory Complaints & Reviews

I orderad a stuff on 5 january 2019 having order id - so82553112. Transaction had been made from my account but the app is showing unpaid. On contacting your customer care number they use to say that there is no order placed and say to chat on faq. But there is no reply. I also got the e-mail for the order conformation. But the app is showing unpaid. Please help for the above.

I ordered grey pullovers sweater from club factory. But fabric and colour is not good. Size is too small.
My order id is so82177030 and i want to return this product. Please let me the procedure how to return.
Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.

Thanks

My order no so78513206, its been 20days. Since i ordered on 23rd dec 2018 n its not yet shipped, it has to be delivered by 10th jan n there is no sign of shipping details. I have fedup contacting c. F cc as they are least bothered n not solving my issue. They are not even saying what's the problm wouldb. I want my order to been shipped n delivered asap. I will never ever trust this site again. I really worried n its not a small amount. Ple resolve my problem as some of the ordered items are meant to be gifted for my closed one's. Pls help me in solving my issue.8

Hi,
i wants to get early delivery of my products. i want my product before 13th January, 2019. I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product.
please help me with fast delivery of my products.

Order no: SO81960672
Order no. SO81712609
please revert me on my mail box if it possible.
mail ID: [protected]@gmail.com

Refund against following
Refund vouchers ID SOR487847 for Rs.1511.51
Refund voucher ID SOR[protected] for Rs.1326.12
has not yet been refunded to me for the best reasons known to you. Will you expedite to refund the smae without any further dealay. The payment for the above products was made by my credit Card. Waiting your answer and refund

Vijay Kumar Sharma

I have Ordered Order no : SO81801785 one jacket from Club factory with XL size and the product got delivered . But due to the size issues i want to return it
when i have checked in the Club factory main website .I did not find any return option at all in club factory. I need to replace /return it with the order number which i got when i bought the product

Dear concerns,

Yesterday i got a call from courier company "imile" which is in dubai. I were having two orders with 3 packs in which i received 2 packs only
Order so80463523 with two tracking number and price for these parcels is 524.97 with two tracking nos
1.[protected] received
2.[protected] this one i did not received
Order so80398365 aed 227.01
Tracking no
[protected] received.
When i checked in my room the both orders items where missing in packets please solve this problem today otherwise i m leaving dubai tonight i have flight.

Thanks & regards
Sher ali
Contact numbers.
[protected]
[protected]

Cf not refund my money cf all products are fraud types cf forcefully deduct amount at any way pickup fee cf show power of $ usd and insult of indian currency cf take indian rupees but in return and refund process they refund in only $ usd cf trying to insult indian currency cf fraud to delivered in ordered item they missing item delivered incomplete orders

Hello, i've made order on 19th december and now it's been month and my order is not delivering. Also i cannot cancel it because it's already been shipped. It's like my money is stucked in between. My order tracking id is [protected] and my order no. Is so77306108. The estimate delivery date was 6 january and now it's been late and i don't want it anymore. Please help me out to get my money back so that i could order something else instead on other address. Thank you

I have placed an order last week(03.01.2019). The order no is: SO82013278.It is an earrings, but I received only one earring, it was shocked, I already made my payment while making the order. So how I return the product. The customer care number is not responding it is always ringing, no one pick up the call..I need that the club factory should get back their product and refund the amount or provide the earrings in pair.This is worst experience I received even in the first order itself.

Hello, I am KUNTAL CHAKRABORTY from KOLKATA. I want to cancel my order SO83426349.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be available to receive one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unnecessary efforts of company and mine too.
Thank you.
Kuntal Chakraborty
[protected]@gmail.com

I have made an order having order no. So81618052 on 2 of jan and i got all the messages that my order is confirmed and is processing and it'll be delivered by 20th of jan 2019 but on 9th of jan that's today i received a msg from ur site that it has been cancelled
I mean it's so disgusting on ur part and this is how u treat ur customer i want my product

My order number is so80220526. My order has been shipped and payment has been made. But i am not able to track my order. The gati has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.

More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

I want to cancel it.

I ordered some products from club factory on october 2018. They said that they will place the order on november. But i didn't get the product. After that i called the supporting member and register the complaint. The person said that they will refund the money through pay tm. But they were not refunded the money yet. I'm waiting from november to january, till january 2019, club factory is not refunded my money. I will never use this this app next time. Its very very worst app.

I had placed a return order for 6 items out of 11 products within 9 days after receiving the product due to quality and suze issues. The return order was cancelled around 10 days after the order placed. When i contacted CC they asked me to check with the chat support i was asked to share the screenshot of return request. The return ID and order had vanished from the app when the return order was cancelled and I was unable to share the screenshot so i placed the return order again and it was cancelled again without any intimation around 10 days. When i shared screenshot of return request andn ID with chat support i received below reply:
Dear, we are sorry for the delay, because it is the busy season, can you please return on your own? We will refund the shipping fee for you, thank you. Please do put a piece of paper with your order number and return reasons on it, otherwise we wont be able to process your return. Thanks for your co-operation.
Ecom Express Fulfilment Center
Hadbast No. 143, Khasra No. 59//3/2, 4, 7, 8, 9, 10, 11/3, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 61//1/2 min, 2, 3, 8 min, 9 min
Revenue Estate of Pathreri-122413, District - Gurgaon Haryana.
Contact Person Name : Harish Chand

Since my return order was already cancelled i was unable to place another return request. When i asked the chat support again why it was cancelled they said:
Dear, sorry but your return request was cancelled by third party service courier name ECOM either you are not available at the time of reverse pickup or not contactable at that time so there is nothing do with the warehouse team so we request you to kindly send the return item at our warehouse address and once it receive in warehouse, we will apply the refund for you.

Whereas i had not received any call, message or mail from third party or club factory or anything showed in app. Without being able to place an return order in the app i again informed the chat support how can i send the return order and got this below message again without any other response to my queries.
Dear, we are really sorry for the delay, we'd recommend you to do it mail by myself that would be quite convenient to you.

Dear, to return it by your own, please do put a piece of paper with your order number and return reasons on it, otherwise we wont be able to process your return. Thanks for your co-operation.
Here is the return address:
Ecom Express Fulfilment CenterHadbast No. 143, Khasra No. 59//3/2, 4, 7, 8, 9, 10, 11/3, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 61//1/2 min, 2, 3, 8 min, 9 min
Revenue Estate of Pathreri-122413, District - Gurgaon Haryana.

After returning the product money didnt received after 2 months.
i have received an sms that your amt is ready in your CLUB FACTORY account but i havent created any account i have booked the product online.
please help me getting my money back.
ORDER NO.[protected]
SON[protected]
I got the below message
"[Club Factory] A refund of INR 539.9381 has been refunded to your account () balance. You may withdraw your balance in Club Factory app. You will receive it in 1-3 days. Please pay attention to your balance account activities."
I have no account or app so where may i login.

First time shopping with your site, i place order of mobile case,, but i am not satisfied with the product, it is not of that quality that i expected. Now want to return it, but i place order through chrome but now there is nothing displayed about my order that i placed. As i shopping with snapdeal and flipkart through google chrome, there is no such problem. They give complete description of placed order. Moreover, customare care doesn't pick my call thats not good. My first experience is too worst, my trust is badly shaked off, so i decide not to shop again from here. Recommended others not to shop from here

On 3 jan 19 i was ordered a dress for one of my friend. My was deducted from my account but order was not placed. Club factory apps shows unpaid. I paid money from my internet banking. While i am contcting customer care they told me wait for 24 hrs, after that order was not placed then i was chatted with there customer care services for refund then they told me wait for 3 working days. Now its over but still i am getting my money. They are not refund my money. Order was placed by sumathi (My friend name). I am prasun mukherjee placed an order for my friend.

My mail id is
Mr. [protected]@gmail.com
[protected]

Today when i login, there is no items in my carts, my orders_ paid or unpaid are nill, my profile is blank, my free gifts are zero. My recent orders are s[protected] and s[protected]. My email i'd - [protected]@rediffmail.com and contact no-[protected]. It is looking as i am new user, bt i am not. So please confirm my login i'd. Please resolve the issue.

I orderes a dress a few days back... Paid online for it... They brought it without a call or message.. Did not tell me when will i receive it... The costomer care number is not working neither have i refunded the money all costomer care numbers are wrong... No one is responding. I want my money back anyhow.. This is rediculous i hated the experience i ll not shop again ever with this website. Never ever will i again shop again