Club Factory Complaints & Reviews

I had ordered three items from club factory and paid with debit card but two items were not available so they said it was refunded but it has been 10 days already and i didn't get anything in my debit card or in my bank account.
When i ask them they keep saying its already refunded and now the bank should process it.
I don't know who is responsible but i want 640 rupees back.
Cbi - rupay card was used.
Please help...

I have ordered cartoon earphones from your club factory today i have recieved that order but those earphones are not working properly only one of them is working. I request you to please exchange these with new ones. I love these earphones so i have ordered these the earphones. Please please please exchange them with the new ones please i hope you will exchange them with the new ones please

My refund has been initiated to an unknown no. And after calling and complaining several times I didn't get a response from the executive.They are taking no steps to initiate to refund to my account neither they are calling me to solve the problem.They are completely disrespectful towards their customers and have no intention to solve the problem.After calling several times they just say you will get a call but not once did they try to solve the problem.

I have ordered Crystal Diamond Ring, Zircon Crystal Titanium Steel Ring, Gold Diamond Princess Ring on 4th of Jan. 2019, order no. SO82261514.

But not delivered to me till 7 Feb. 2019. I also called to customer care, but not got any satisfactory answer for it.

Showing on the courier site that my order has been lost.

So I request you to either refund my money or deliver my order ASAP.

I have placed an order for 2 shirts. Status for one was available and for other was not available.
I asked from the available customer care executive to refund the amount of my transaction.He asked me about my card details after telling him my card details. I received messanges about money deduction from my bank account and then I asked that executive about this he told me it it just hidden messanges ignore it.
Then I checked my account balance it was almost nill.
Then I complain him about it then he asked me to wait for 24hrs I'll get my mony back to my account.

Date of money deduction : 6 Feb 2019
Order no : SO88550641
Contact no :+[protected], [protected], +[protected]

I’m feeling very unfortunate that i’m writing this to you about the fraud that i faced recently with club factory. I placed order no. So85757196. On 20 jan 2019. when the package arrived, i hv seen that the item that was delivered was completely different than the order that i had placed. I had ordered a watch but they delivered me eaephones of oppo.
This is the worse experience of online shopping i ever had.
Kindly help me with this.

Thanks,
Kunal madhukar

Hi team good afternoon...
Very glad to receive the watch which is my favorite one...
Little bit disappointed 😥 due to chain 🔗 and buckle...
It's so cheap quality and just opposite of my expectation...
I salect another type of chain 🔗 and I get another type...
I was waiting for this my dream watch for more then 15 days...
How I can return or replace...
I am sending you two pictures of the product which I get totally different from that picture which I buy...
My WhatsApp # [protected]
My email address # [protected]@gmail.com
Thanks

Dear team,

I had ordered a baby dress on 26 october 2018 with the order no: so59254558.
Unfortunately, the product was not received/ delivered on the said date or later thus a refund request was made on 14th december 2018.

The customer is called to undertake all the basic banking details which were provided as asked & committed to attaining the refund within 2 days.

However, again as an act of following the commitment the refund wasn't received.

The withdrawal success date was then registered as 25th january 2019 with the displayed refund time within 1-7 days. It has been 10 days i have still not received any refund.

Being a trusted customer we order our valuables from club factory but the service provided is highly disappointing. The accounts & sales team is requested to take note if the matter & initiate the process asap.

Thank you.

I am arpan and i have placed my order on 4th february 2019. I could not want to recieve my order because when i placed my order they ask me that i am not able for cash on delivery and on the next day i have recieved a message that my order is placed. Later on i try to cancel my order but they did not accept my cancellation request. Please cancel my order, i am not wanted to recieve my order.
Thank you
[protected]@gmail.com

Hi,

I ordered a coat from club factory which i dint like it so i placed a return request in order to return it and the pickup person came and collect the item he dint check it and took my myntra packet as there was a dress in that packet after since every day am making a complaint in oder to address this issue that i need my myntra packet back and take your coat back but its been 3 days still i havent received any response from them and now after 3 days they are telling me to wait for 3 more days.

I would request you to look into this issue as am fed up chatting with them as their customer care executives ask me to chat instead of giving resolution over the phone.

Please give me the resolution.

Thanks

This was the first time i ordered from club factory and it's a disaster. I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below.

I had made a guest order in club factory. My order no is so81996963. Now i am not able to track my order.

It's been 1 month since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

Please cancel my order. Your products are really good and cheap. But i cannot buy this product now. My order no. Is so87664059.
Please let me know if my order is cancelled. I love your site. Prices are too good but please understand my problem and cancel my order. Please please please cancel it
Ordered popsocket is fabulous and price is also low but please cancel it.
Thanks

I returned few items in my order and got a refund in my clubfactory wallet.
But after two days i see that someone has withdrawn the refunded money from my wallet.
Clubfactory customer care is showing that money is with drawn.
It is showing someother mobile number and my email id.
Horrible app. No safety.
I lost my money and no response from club factory

Order number:- so81697456

I have paid for the below product as below and yet i havent received it.

Dear tarek, your order so81222936 has been shipped to club factory's distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days. You can track your order status in the app by following account - orders - tracking.

If you have any questions about your order, get answers online from support of our app.

Thank you for shopping at club factory,

I have ordered two sweatshirts via cash on delivery but due to some reasons I return both of them and I got refund money $9.17 (650.53) in my club factory account.. then I transferred it to my bank account.. I got message of successful transfer from club factory but I didn't get the money in my account.. please resolve this issuue
Withdrawal id - 1422p3XbLFUPlu8vJLYJacMZz
Order id - SO79478995

Details:

Product - suit
Order no - so81039423
Amount - rs.1435.56
Defect - stains in suit

The product that was ordered and subsequently received by me had stains on it, and hence was returned and a refund of the same was requested.
The returned product was received by the club factory on 16.01.19.
As per the company policy, i would have received the refund within 72 hours of the returned product was delivered, but till date, i have not received the refund amount.
I have already contacted the customer care but they were of no help, so please register my complaint and refund me the amount of rs. 1435.56 at the earliest.

Photos attached:
1. Conversation with customer care regarding defect and return of prodect
2. Conversation with customer care regarding return address
3. Photo of stain in the product
4. Tracking history of the product, returned to the said given address in gurgaon.

Can we use the balance amount for next order.
If i ordered some product can i pay from balance amount.
Because i have tried more than 6 times to get the refund but it always shows withdrawn if falied.
I even tried to get the refund from both bank as well as paytm but it always showed me failed withdrawn.
If there is some problem with the site please reslove it as soon as possible.

This is another story of online fraud by club cactory. We have received certain items from club factory. But when certain items are returned/tried for exchange.., they said they will pay back the amount and asked us our debit card number for making the payment back. But instead of paying back the money they have withdrawn money from our account. At the first instance they have withdrawn rs 9999/- then immediately we had blocked our card suspecting fraud.
Immediately they called up and asked us that the withdrawn money is done by mistake and that they are returning the money along with the payment and hence they asked another card number to do the transaction, then again we believed and did as they said. They attempted two transactions 9999 and 9990. But with in ten minits we could realize that they are professional fraudsters and are doing this type of crime.
All the phone calls and messages we have received from the following phone numbers
1. [protected] 2. [protected] 3 [protected] 4. [protected]
5. [protected] *6. [protected]
They said different names but in true caller it appeared as raajkumar, susheel kumar, rajesh kumar, rahul kumar, sharma club factory online shopping customer care). They said they are calling from gurgaon, but the true caller identifies that they are in bihar bibhuthinagar and maharastra, west bengal and new delhi.. All these fraudsters claimed that they are from the customer care from “ club factory’when ashed, he said, ok you can either complain to police or to the customer care of club factory, no one can do anything. Then he switched off his telephone. They especially target lonely housewives whose husbands are away on work. Even the persons do not know how to pronounce their very title of their firm. They pronounce club factory as kalaab pyactry gurgaon. Absolutely they speak not a single word in english. When contacted the factory consumer cell they have accepted that the above phone numbers belongs to their staff only. (Respective mail is available for proof if needed)
If club factory claims it is a famous one then it should also take care of employing genuine people. They are least bothered about this but are taking part in this fraud having mal intentions to grab money from indian customers. We lost 30000/- in the clubfactory scam. Online customers are here by warned not to fall in to the trap of such kind of customer care unscrupulous persons of club factory. “ anything online is gone line for ever”.
Can we expect at least this forum resolves or warn people not to fall in the trap of club factory.

I had purchased a product from club factory shopping app and made a transaction of rs. 1203 on 29th jan 2019. But the orders on the app do not list this purchase, and i am unable to track the order. (My order id is: s[protected] the customer care numbers are also fake and forever busy. So please send me my product or send me a refund. Worst service from club factory. Such unprofessionalism. Giving it zero stars.