Club Factory Complaints & Reviews

I had ordered three items from club factory and paid with debit card but two items were not available so they said it was refunded but it has been 10 days already and i didn't get anything in my debit card or in my bank account.
When i ask them they keep saying its already refunded and now the bank should process it.
I don't know who is responsible but i want 640 rupees back.
Cbi - rupay card was used.
Please...

I have ordered cartoon earphones from your club factory today i have recieved that order but those earphones are not working properly only one of them is working. I request you to please exchange these with new ones. I love these earphones so i have ordered these the earphones. Please please please exchange them with the new ones please i hope you will exchange them with the new ones please...

My refund has been initiated to an unknown no. And after calling and complaining several times I didn't get a response from the executive.They are taking no steps to initiate to refund to my account neither they are calling me to solve the problem.They are completely disrespectful towards their customers and have no intention to solve the problem.After calling several times they just say you will get a call but not once did they try to solve...

I have ordered Crystal Diamond Ring, Zircon Crystal Titanium Steel Ring, Gold Diamond Princess Ring on 4th of Jan. 2019, order no. SO82261514.

But not delivered to me till 7 Feb. 2019. I also called to customer care, but not got any satisfactory answer for it.

Showing on the courier site that my order has been lost.

So I request you to either refund my money or deliver my order ASAP....

I have placed an order for 2 shirts. Status for one was available and for other was not available.
I asked from the available customer care executive to refund the amount of my transaction.He asked me about my card details after telling him my card details. I received messanges about money deduction from my bank account and then I asked that executive about this he told me it it just hidden messanges ignore it.
Then I checked...

I’m feeling very unfortunate that i’m writing this to you about the fraud that i faced recently with club factory. I placed order no. So85757196. On 20 jan 2019. when the package arrived, i hv seen that the item that was delivered was completely different than the order that i had placed. I had ordered a watch but they delivered me eaephones of oppo.
This is the worse experience of online shopping i ever had.
Kindly help...

Hi team good afternoon...
Very glad to receive the watch which is my favorite one...
Little bit disappointed 😥 due to chain 🔗 and buckle...
It's so cheap quality and just opposite of my expectation...
I salect another type of chain 🔗 and I get another type...
I was waiting for this my dream watch for more then 15 days...
How I can return or replace...
I am sending you two pictures...

Dear team,

I had ordered a baby dress on 26 october 2018 with the order no: so59254558.
Unfortunately, the product was not received/ delivered on the said date or later thus a refund request was made on 14th december 2018.

The customer is called to undertake all the basic banking details which were provided as asked & committed to attaining the refund within 2 days.

However, again as an...

I am arpan and i have placed my order on 4th february 2019. I could not want to recieve my order because when i placed my order they ask me that i am not able for cash on delivery and on the next day i have recieved a message that my order is placed. Later on i try to cancel my order but they did not accept my cancellation request. Please cancel my order, i am not wanted to recieve my order.
Thank you
[protected]@gmail.com...

Hi,

I ordered a coat from club factory which i dint like it so i placed a return request in order to return it and the pickup person came and collect the item he dint check it and took my myntra packet as there was a dress in that packet after since every day am making a complaint in oder to address this issue that i need my myntra packet back and take your coat back but its been 3 days still i havent received any response...

This was the first time i ordered from club factory and it's a disaster. I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below....

I had made a guest order in club factory. My order no is so81996963. Now i am not able to track my order.

It's been 1 month since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.br...

Please cancel my order. Your products are really good and cheap. But i cannot buy this product now. My order no. Is so87664059.
Please let me know if my order is cancelled. I love your site. Prices are too good but please understand my problem and cancel my order. Please please please cancel it
Ordered popsocket is fabulous and price is also low but please cancel it.
Thanks...

I returned few items in my order and got a refund in my clubfactory wallet.
But after two days i see that someone has withdrawn the refunded money from my wallet.
Clubfactory customer care is showing that money is with drawn.
It is showing someother mobile number and my email id.
Horrible app. No safety.
I lost my money and no response from club factory

Order number:- so81697456...

I have paid for the below product as below and yet i havent received it.

Dear tarek, your order so81222936 has been shipped to club factory's distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days. You can track your order status in the app by following account - orders - tracking.

If you have any questions about your...

I have ordered two sweatshirts via cash on delivery but due to some reasons I return both of them and I got refund money $9.17 (650.53) in my club factory account.. then I transferred it to my bank account.. I got message of successful transfer from club factory but I didn't get the money in my account.. please resolve this issuue
Withdrawal id - 1422p3XbLFUPlu8vJLYJacMZz
Order id - SO79478995...

Details:

Product - suit
Order no - so81039423
Amount - rs.1435.56
Defect - stains in suit

The product that was ordered and subsequently received by me had stains on it, and hence was returned and a refund of the same was requested.
The returned product was received by the club factory on 16.01.19.
As per the company policy, i would have received the refund within 72 hours...

Can we use the balance amount for next order.
If i ordered some product can i pay from balance amount.
Because i have tried more than 6 times to get the refund but it always shows withdrawn if falied.
I even tried to get the refund from both bank as well as paytm but it always showed me failed withdrawn.
If there is some problem with the site please reslove it as soon as possible....

This is another story of online fraud by club cactory. We have received certain items from club factory. But when certain items are returned/tried for exchange.., they said they will pay back the amount and asked us our debit card number for making the payment back. But instead of paying back the money they have withdrawn money from our account. At the first instance they have withdrawn rs 9999/- then immediately we had blocked our card suspecting...

I had purchased a product from club factory shopping app and made a transaction of rs. 1203 on 29th jan 2019. But the orders on the app do not list this purchase, and i am unable to track the order. (My order id is: s[protected] the customer care numbers are also fake and forever busy. So please send me my product or send me a refund. Worst service from club factory. Such unprofessionalism. Giving it zero stars....