Club Factory Complaints & Reviews

Hey, club factory... I have ordered one pair of shoes on dec 27, 2018. Still i have not received my order and update about my order. My order number is so79893020. I[censored] people can't do ur work properly why are you doing this online business. U r just simply cheating people's money.
Send my product or refund my money immediately. Very worst service in the world is club factory only....

I ordered one dress from this website and even I paid the amount but still not received the order.. It's a totally fake company.. My goodness is as I am getting married I selected around 40 dresses but thank god I decided to first wth one then later on bulk.. Now take serious action on this.. I contacted them fb in morning but now m not able to send them any of the msg also.....

Hi,

I have placed an order with club factory on 22'dec'18 and the estimated delivery date was 16'jan'19. It's been more than a month still not received my order. When i contacted there customer care service they said they are escillating my request to the concerned authority and will get back to me within 72 hours. I contacted thrice and received the same response but no one contacted me and my order is still pending. This...

I raised a return request of both the orders.in order id so85177414 there are 2 items to be picked up and in so83156544 there are 4 items. On 28th jan an executive came from delhivery service and told me about club factory pickup i asked him i have to return two orders tell me the details which which order you came to pickup. He told me am not having any information i just know there are 2 package i have to pickup again i told please confirm...

I make payment to an order no :SO76420459, rupees 146 for a product which i did not get delivered. Tracking of order show, i will get it by my paytm account with in 15 days. but till now i did not get any refund to my paytm account yet.
i am also dis appointed with the product un-delivered which was cancelled by club factory. the quality which was provided by the club factory is good, but to deliver the said product bit take long time...

S[protected] is my product i'd. I ordered two products which was never attempted for delivery. I mentioned on the chat customer care about the alternative number to call and also then time to call before 1 pm but nothing happened and then when i called customer care a representative advised me to call delivery team. I did the same and was informed by delivery team that only merchant can re arrange to order the product again. I clearly mentioned...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so, so87461947 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...

I ordered marvel Batman spider man phone holder pop Sockets stand universal birthday gift order no SO84078038
The delivery boy came but due to some situations I was not able to collect it...
Today it has to be delivered it but he didn't came I told him to come after 3 pm but he didn't came and it is displaying that the order has been delivered but i'm not having it please help me contact me...

W r t the complaint no 2214203

Previously raised concerned is not attended...

Wrong order delivered and also not processing the return option also.Its been more than a month...

Extremely dissatisfied with the service..
AWB NO [protected]

Already three complaints made...no proper response...customer care deliberately ignoring the services..
Please attend to our...

Hi I bought an item from club factory in the month of November and it came in damaged condition after a marathon chat try refunded part amount. After few days the amount is withdrawn automatically and when I contacted them they say the amount is withdrawn by someone vikash so we can't do anything. Not sure how this refund is possible the amount was transferred to some different account. Can someone help me get my money back. I am pinging...

Dear all, dont purchase any item from club factory. They are showing any sizes and they delivered small size or large size. And after that i m return back those item but they cant picked up from my house and msg me after that plz cancel one more times so local guy pick my stuff. I re cancel those item again then ahowing ur 9 days is over u cant cancle stuff. They are big cheater. I m showing that msg.[club factory] sorry your package so82029007...

I had placed an order with clubfactory app on 10-dec-18, order number - so74647907 which i received on 22-dec-18. Then i returned the entire shipment on 2-jan-19 and requested refund. The shipment was picked up and refund was processed in my clubfactory wallet on 2-jan-19. Post that when i checked my balance refund in the app it is showing refund withdrawn on 3-jan-19. There was no withdrawal from my end. Please check where the withdrawal...

I had placed an order with clubfactory app on 10-dec-18, order number - so74647907 which i received on 22-dec-18. Then i returned the entire shipment on 2-jan-19 and requested refund. The shipment was picked up and refund was processed in my clubfactory wallet on 2-jan-19. Post that when i checked my balance refund in the app it is showing refund withdrawn on 3-jan-19. There was no withdrawal from my end. Please check where the withdrawal...

This is regarding the order with awb number of [protected].
It was placed and delivered was supposed to receive two things in that order, however i have received just one.
I did multiple attempts to chat with the customer chat and helpline numbers, no body helped. I have attached screenshot of no replies from the "support team". I keep contacting them and they say they have escalated it... After waiting for so long for their...

Dear club factory admin.

U r having worst service. I ordered my products since 07.08.2018 and paid the money online. But till date I didn't get my products. It's 25 Jan 2018. When will I get my products. I had sent several messages by email. No body is replying. And I had contacted Noida, India contact numbers. Number is wrong not going thru.

ORDER NUMBER: SO83175264
SHIPPING ADDRESS: Abhi Sehdevbr...

I received my order no.SO83869270 today but in the site it's showing wrong order no. The tops I received are of very cheap quality. I want to return but in the site wrong order no is showing. Please help me to return the 2 tops I received in the order, the rest products I received are fine. Please resolve this issue as soon as possible. No customer support or chat is showing in the site....

Good afternoon!! This is Dr. Trishala!! I have had ordered 2 products ( one on 24.01.2019 and the 2nd one on 25.01.2019 i.e. yesterday and today respectively) under the "EXPRESS DELIVERY" facility provided by you wherein a product is delivered to the consumer within 4-7 days that too without extra charges!! But things are turning out to be wierd as on clicking the "track your order" option the estimated date of delivery is being shown to...

My order no is so61303977. Ordered this on 2th november 2018
And also i made a payment of rs. 1880. But then after 20-22 days, i received a message saying my order got cancelled due to stock issues.. And also its been exact a month i didn't got my money back. Either you return my money or i'm gone take a strict action or register a complaint against you. Its been high time.. Even you guys are not accepting to re-order the same product...

My order id no. So80245051...
Placed orderon 28th dec... Has not yet been delivered... N upon contating thier support helpline no... Autotyped message of thanking us for waiting... Is being given... No specific date id being given for delivery... Seemz they r making custo. Erw wait helplessly nad endlessly... Also my refund of 200 ₹ has not yet been credited to my account... They hv issued me a coupon not moneywhich i hv yo compulsorily...

This was my first time shopping with club factory and this has been a very bad experience for me. I had placed the order and the payment was also successfully made. I got a confirmation email of the order and payment yet the order summary is not being shown in the paid order or unpaid order section basically there is no track of my order. My order tracking ID is- SO86180304.Please look into the matter, either I want my orders to be delivered...