Club Factory Complaints & Reviews

Please cancel my order, i have ordered by mistake for the trouble, my order id is so93361157, please try to understand my problem. I really like your product, but now i am not intrested to buy. I love your product, next time i will surely buy your company product, but now i want to cancel my order, please let me know my order cancellation has confirmed or not, please cancel my order for me soon. I am sure that you will cancel my order.

#s.. I placed order from your site and i paid online and then you sent the order and you made rto and took off my order. Now i cant withdraw my refund too. You are saying me to use it for next order you bloody #. Allow me to withdraw the money or i wil file a complaint that you are using our money like sending product and then cancelling it by yourself and not refunding. Bloody #s i need to withdraw money

I have ordered a backpack on 11 feb 2019 and is suppose to get delivered by march 1; it's been marked delivered in the tracking panel but the item hasn't reach my hand. I called customer care many times who all gave different answers - one of them said there was technical problem, the other said he'll called back after consulting with others from whom i never received a call again... Some told me to wait another 3 days😢 which he change to 3 hours when i express my shock😩... Anyway i still haven't received yet... Please do something about it! I seriously need that backpack

As you are showing that my order# so93420003 is pay freeze. Now i am not able to order it because you are not showing my balance when i am trying to order it. Why it is pay freeze? Unfreeze my balance and let me use it. This is a bad experience with club factory. This is my husband lalit's club factory account from which i am trying to order bag packs for our baby girls.
Please solve our problem as soon as possible because my girls are waiting for those bag packs

I placed an order a day before and chose the cod option. I was told that i would get a call to verify my cod within 24 hours but i didn't get a call yet. When i tracked the order on site it says that it has been shipped and manifest has been uploaded. I am just worried that is my order actually placed and would i get the delivery on time. I want the delivery to be within 2 weeks as i have to gift this to someone. It would be better if cf becomes more accurate with the tracking and provides more information.

Please cancel my order. Order date 21/02/19. Order no-so91837247. I want to cancel my order quickly... Please cancel it. It was ordered mainly by me mistakenly. Please help me... Cancel it please cancel it... A jewelry is ordered by me... It is a oval shaped jewellery an earring.. Please cancel this product. It's already shipped but no delivered... But i want to delete this item so please cancel it quickly. I will highly grateful by club factory... If it is cancelled... So cancel it please

Dear Manager,

I hope below email finds you well!

This is regards to online ordered # S[protected] on 03rd Feb 2019 @ 1.21pm,

This is to informed you that product has been delivered incorrectly on 07th Feb 2019, the same day we have raised the complaint for incorrect product has delivered and product has been returned to courier agency from Club Factory (Attached the zip file FYR)

However, spoken to many executive on call and via chat on the issue, everyone has given wrong resolution and commitments, and also the issue is pending from a month, yet to resolve a simple issue, it’s very hard to take.

Always getting wrong dates and time for the refund, since 15 days each one everyone is telling within in 3 working days but that day never arrived.

Could you please take high action on this and refund the money or please re deliver the product which initially raises (Ear Tops).

I hope this email finds to you well to get the resolution on this.

Eagerly looking forward hearing for quick resolution.

— forwarded message —
From: jai kumar tiwari
Date: wed, 6 feb, 2019, 8:02 pm
Subject: refund has not been created my account
To:

I had paid to club factory of rs.736 through decided card o[censored]co bank of account no [protected] for long version cardigan loose sleeves coat on 2nd january 2019 (9:58:17) of order no s[protected] by my mobile number [protected]. Next day, i was informed that my order had been cancelled and refund amount would be created in my account in 8 to 10 working days. Unfortunately, the same amount yet to be created after passing a month and i have to say that your response is highly irresponsible. Further i request to you to return back my amount at the earliest.in this regard i have sent an e-mail on 6th february 2019 but no response has been received till date.

— forwarded message —
From: jai kumar tiwari
Date: wed, 6 feb, 2019, 8:02 pm
Subject: refund has not been created my account
To:

I had paid to club factory of rs.736 through debit card o[censored]co bankfor long version cardigan loose sleeves coat on 2nd january 2019 (9:58:17) of order no s[protected] by my mobile number [protected]. Next day, i was informed that my order had been cancelled and refund amount would be created in my account in 8 to 10 working days. Unfortunately, the same amount yet to be created after passing a month and i have to say that your response is highly irresponsible. Further i request to you to return back my amount at the earliest.in this regard i have sent an e-mail on 6th february 2019 but no response has been received till date.

Sir
I neelesh kumar rathore from jabalpur mp.
My order no dhfs 89557299 delivered damaged product 23 feb19.
I am not satisfied this product. I try much to contact you/customer care
E-mailed to your mail id on 23feb19
Not reply till now
Called to your customer care contact always switched off
Pls replace damaged product what you delivered & make me satisfy. Hope for fast action
Thanks

I ordered a watch from club factory on 28/02/2019. Order number so92938606 i am not able to track my order. I tried searching for this in app but it shows order expired. Payment has been completed. Let me know the details when my order will be delivered. I need refund of my of money if in case no details are provided to me in 24 hours. Take a look at this asap.

Hello
I have purchased one top from club factory and i got defective piece then also they have detected 90 rs from my balance amount
Now i have return on 25 feb courier person has picked up but now one week has gone then also they are not returning the amount they are telling now still we have not received item i have seen it they don't want to refund my amount
My order no is (So[protected]
Son[protected]
Is any one is there who can help me on this matter
Regards
Pawan shivnani

I ordered one pendant that costs rs167 but when i received it i didnt like it so i called customer care to return it and he said that rs 90 wiil be cut for shipping charges... And your cod will not be returned
Why is this so???
Other shopping sites doesnt have this type of provision...
Other orders of mine were nice andrvalue to money but this time i am very much upset with cf...

I placed and paid for the above order 24/10/2018 totalling 1434 baht which included free shipping being over 990 baht and this was stated in my online receipt and i waited about 6 weeks and received a notification from a courier company who had an office in bangkok called aramex who i knew to be the shipping agents named in my receipt they told me i had to pay 700 baht charges to receive my order i refused contacted clubfactory who said i was liable even though my receipt said free delivery. Aramex without my consent delivered the order which i would not accept because of the 700 baht charge contact between myself and clubfactory continued and also aramex contacted me. Eventually clubfactory told me that if i did not accept the goods and pay delivery charge the goods would be destroyed. I asked for a refund they said no then i got an email from clubfactory saying the goods had been destroyed but this was not true because aramex phoned me and said the goods were in their bangkok office i asked clubfactory again for refund and they said no they have the order and my money i have nothing

Hi,
I have purchased 2 product from club factory 1 order no so91586308 which i have already paid by card and 2 order no. So91350071 that is on cod.
While i ordered this 2 product showing home delivery option on this pin no. 737101
But after few days i got the message showing that this area is out of service kindly collect your order from 20/1205 tibet road gangtok. I went that address and i found barber shop on above address.
However i called club factory customer center they did not help me to find out my order they are making me fool and gave me courier service center no. I called delhivery courier service center even they also doesn't know there courier patner already left that place how funny is that. They are sending me again and again same address 20/1205 tibet rd with google map.

Finally i got message from club factory, my both order is cancelled because no one came for self pick up ha ha ha where i can go with out any correct address at least they have to call me before cancellaion this order.

If you did not do good service then closed your web site so we can save our time.

I had purchased few products but as i did not like them i had returned them and the amount was lying in my wallet. However, through two transactions one on 25.01.2019 and another in february my balance of more than 2000 was withdrawn through some fake phone number that is not mine. Club factory should refund me my money for being so callous and cheating me of my money

Dear club factory team
I put the order no. So8903261 for one products. I check the status for the same product but i didnt find the track of my product.

You provided tracking number i. E.[protected], with reference to the same number but no use.

So i shall be thankful if you can arrange my product on top priority along with adequate tracking number soon.

Thanks & regards,
Sharmila

I had placed an order on the 20-dec 2018 which got cancelled and 'return to warehouse' on the 21-jan 2019. The app shows that the amount was refunded on the app on the 13-feb 2019 at 08:33hrs. And immediately thereafter it shows withdrawal of the amount at 11:35hrs.

However i have not withdrawn the amount, so who did?
Also, i do not have any credit on my account, so where is the money??

I had originally made the payment via my paytm account, and there has been no credit to my paytm account. Nor is there any credit on my cc or debit card account.

I have been following up with the customer support operator team since almost 3 months now... First for delivery cancellation issues and now for no refund issue. There is no support at all from them!

Pls mail to [protected]@gmail.com
I my order so92110943. I ordered for an orange coloured necklace from clubfactory but i received an yellow coloured one. The rto address given in the package is busybees logisyic solutions, 584 (New), s. No.393 (Old), devanahalli village, kasaba hobli, devanahalli taluk, bangalore district, opp. Merusri springs

I have received the wrong products and have been told by the customer support that i need to courier it back. I received the address that's given below but i don't think it exists.

Ecom express fulfilment centerhadbast no. 143, khasra no. 59//3/2, 4, 7, 8, 9, 10, 11/3, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 61//1/2 min, 2, 3, 8 min, 9 min
Revenue estate of pathreri-122413, district - gurgaon haryana.