Club Factory Complaints & Reviews

Hi

I order a hand purse combo from club factory, but the product is not same as it was displayed in picture. The hand purse size is very small and not usable by in person

Order number: so40901322

I had ordered this without the login id hence i am facing the problem in returning same. I would like to return & take a refund for same. Kindly guide me

Thanks, geeta

I have received this message dear customer congratulations for club factory you are second lucky winner tata naxon car contact for [protected] i did call in this number and he said me rs 8000 deposit first then he will send the car on available address this mesage is it true ir fake so i want to know how i get this plz tell me on my e-mail ayush [protected]@gmail.com or [protected]@gmail.com

I placed the order on 29 th aug. And in the same day i received a call from them to verify the order and i did it as they mention to press keys on call. My order tracking system stuck on "please be patient, a part of your order ia preparing by factories" since more than 8 days. And near my order it shows cod cancled. I can't understand this cod cancelled status and i want that product on time. Please club factory solve this issue.

Order number: so43652270

Hi i have ordered one product from club factory as a guest and it got delivered but the product is very cheap quality so i want to process return for it. I tried to contact chat support but they are not helping me with this so process the return asap. Order no. So34674894. Name sweta sahani and the order for bangalore india.. Process the return asap. Very bad service

Hello sir
I want to say that i have placed an order with order no so46289893 i placed my order as a guest i want to track my order but i cant track i had also paid the money pls tell when it gonna deliver to me or tell me is it gonna deliver to me or not and if i place order next time this same problem comes again pls solve this problem it is very troubling
Thank you

So42041652 this is my order number.
I have ordered a shirt in club factory on aug 22. Payment was also done of 625rs. The order was supposed to delivered on sep 10. But i didn't get the product. I got a notification on club factory app as "sorry your product is returned". Kindly please help me. Please deliver the product otherwise please refund my money

Hi team.. I have returned my product through your courier partner. "delhivery awb[protected]" and its delivered on your warehouse on 4th september. Since after almost 10 days. I have not received any response from your side. When my refund will be initiate.

Your chat support is also not reply on our message..

Could you please tell me how much more time it will take to process my refund,

Regards
Monika chugh

I have purchased items as mentioned below, as a guest account. Now due to certain issues, i want to return the items but i am not able to do so. You are requested to kindly help me through the process.

Order no. : so41936295

I have already sent more than 10 mails from e-mail id: [protected]@gmail.com.
Please expedite and inform me as soon as possible.

I want to cancel my order as I have ordered it by mistake I assure you that I will order it soon.. Please cancel my order.I surely love your shopping site. I will order again Next Week but now it's my request to cancel it.
It was with hurry that I ordered it but now I will again order it with patience. I want to cancel my order for sure.Please do cancel it

I had ordered two items- a couple watch and other a single watch (Order SO[protected]. On 9th of September I received a couple watch but not a pair only single and my other item that is also a watch still not received. On that carrier, the bill amount is the total amount of my two items i.e Rs.657.05. So plz check it what is the issue or refund my amount. My mail id - [protected]@gmail.com

Before one month ago, i was shopping from club fectory.bt when I received my product that was not preferred for me so I wanted to return it according to club fectory rull n regulations.bt I was again and again request them to refunds my account by take their products from my home.bt they always said in call and sms that they will come for take their products.yet, they has not came still.i have been complaining its since one month.b t I have no any suitable result from club fectory.

I ordered a pair of earrings almost a month ago...I didn't receive it yet...i paid for it through card...nd my order was cancelled somehow due to unknown reasons...I didn't receive my order nor my money...I tried calling them...but I didnt get any replies... messages are seen but no response...your number is never available...and no effort is made to solve issues..the earrings I ordered were a gift for my friend and now I'll have to buy something else...I'm really very disappointed and will suggest everyone to uninstall this app as soon as possible... because of your unresponsible behaviour...shame on you guys!👎👎👎

From last 1 and a half month I'm msging u for the pick up

12 items r thr for the return

Ad daily I'm msging u

Ad daliy ur customer service is giving me the same repy

Wait for 5 working days ad all

Ur pick up has been registered over here

But y I didn't get the pick up till now

I want to know th reason

Y it's getting late

Or u will cum for the pick up or not

Very worst service u r providing to the customer

I will never buy anything from CF

Ths is the first ad last ...
Ad I got 3 watches damage

I want my refund
i got a wrong information
that contact on ths address ad number
u can apply for the return for the product
but now I called on that number
th person is saying it's a
wrote number
ad wrong address
I'm not the agent of CF
yesterday only I got the wrong information
from ur side

now say wat to do
daily I'm telling ths story
to every person
repeating the same same thing to ever new person
plzzzz dear help me WID tht
I got fed up dear
requesting u dear
plzzz help me

Plzzzz...

Do the needful ASAP...

I want to cancel my order no SO46542716.
I have done it by mistake and now i am not interested in buying this product and i am not able to buy this .
Complaint is about the neck choker and i am not interested in buying it now so will u please cancel the order.
The order was done by mistaken and now i am not liking it all.
The product was good but somehow i dont like it.
So its a humble request please cancel my order.

Order Id: SO41485867
Hi,
I placed and order from Club Factory on 19th August, 2018 and the estimated date of delivery was 06th Sept. 2018. I have still not received my order. When I checked the status of order in my account, it is saying that my order has been return and return has been accept. I received a Rs. 65 compensation coupon but no mention is there regarding refund of my prepaid money. Even after calling the customer are several times, I am getting cold responses that they are not able to check the details.

I am regular customer of ClubFactory and this kind of behavior is really not acceptable.

Refund the amount already paid, anyway I have waited a lot for my order. I am never gonna order anything from you again!

My order number is SO43018566 My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

I ordered a shoe with size 5 (Order number SO[protected]. The pack that I received was size 3. The worst part is that I had to pay for the shipping when the error was from the company's side. There was no option for exchange. I would only have to place a fresh order. What is the guarantee that the correct order would come this time in which case I would lose the shipping charge again.

Hello my self is paramjeet kaur. I have ordered a top for me from club factory as a guest. Yesterday i received that but i want to return ed it. My order number is s[protected]. They are not giving me any reply regarding return policy. I called them on there customer care they said that if i want to returned it then i have to download there app and do chat with there customer care. The same i done but i m not receiving any reply from vlub factory custome care kindly resolve my issue.
Paramjeet kaur
[protected]

I ordered from your company through the guest order, and now i am not able to track my order. I would be obliged if you could just resolve my problem and help me keep track on my order, as I am eager to know where my parcel is and would like to know if its coming to my way.
I am patiently waiting for your reply.
My order number is : SO46231700.
Thank you

I have ordered an item as a guest from club factory order no. Is so36727139 haven't received yet and unable to track it
I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is and if they cannot deliver it do the refund.
It will be better if they provide a link to track guest orders or give some contact no. To ask for the same. This is so inconvenient